The Project Manager is responsible for ensuring proper adoption of resource, quality and risk standards as well as managing project profit during the project lifecycle. He/She coordinates all administrative processes related to a project eg reports, claims, payment of invoices, including the final project handover documentation. He/She typically comes from an engineering industry/background and is able to identify and report project-related issues as well as suggests changes related to quality, risk and administrative processes.

He/She has good communication, customer management and negotiation skills for engaging with both internal and external parties to coordinate project activities between organisational departments and teams during the various phases of a project, as well as managing sub-contractors to ensure they are integrated into the project and adhering to technical requirements.

JOB DESCRIPTION

• Be responsible for the planning, scheduling, controlling and coordinating of building services related works in terms of preventive / breakdown / A&A Works
• To lead a team of supervisors & skilled workers to carry out their works accurately and timely and to ensure that works on site are carried out according to client requirement
• Liaise and hold meetings with clients, Managing Agent & Sub contractor to ensure that all requirements by clients and relevant authorities are adhered
• Monitor, track, and provide timely project progress reports to the management

JOB REQUIREMENTS

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic), project & facilities management, building services engineering, mechanical engineering or equivalent or equivalent.
• Diploma holders with relevant facilities management, M&E experience are also welcome to apply
• Good knowledge of M&E coordination
• Electrical and ACMV design capability would be an added advantage
• Committed, positive attitude & able to handle projects independently
• Good team player with ability to lead and multi-task
• At least 2 Year(s) of working experience in the related field is required for this position

Job Description:

• Prepare quotation and job schedule
• Prepare project-budget and billing
• Plan for modifications to products to meet consumer demands
• Help clients to solve problems with product usage.
• Control quality of work and ensure rectification by contractor is of acceptable standard
• Monitor daily progress of work
• Work closely with sales team, clients and contractors/suppliers on issues

Job Requirements:

• Diploma in Marketing/Business or related field
• 2 to 3 years of relevant experience in retail/marketing
• Self-motivated and results oriented
• Strong interpersonal and communication skills
• Ability to work under tight schedules and pressure

1. Retail Sales Assistant

2. Working hours - 11am - 8:30pm,

3. 5.5 days week,

4. Experience and inexperience are welcome.

Job Types: Full-time, Part-time
Part-time hours: 44 per week

Benefits:

• Employee discount
• Flexible schedule
• Parental leave

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Overtime pay
• Yearly bonus

Work Location: In person

Responsibilities:-

-Handle a portfolio of corporate secretarial matters clients including preparation and review of directors' resolutions and preparation of materials for meetings (minutes recording, drafting of resolutions etc.)

-Lodgement of statutory returns with ACRA

-Updating minute books and registers

-Liaising, providing information to and updating management, directors and auditors

Requirements:

-Degree holder

-Knowledge in the Company secretary work

-Knowledge of ACRA website and the e-filing requirements in Bizfile

-2-5 years relevant experiences is a plus Fresh graduated is also welcome

Other:

-ATTRACTIVE Remuneration/ Salary to commensurate with experience and competence

-5 days work week

-house training will be provided

Join Our Team in the World of Jewellery Excellence!

Are you passionate about jewellery and driven by the excitement of global business development?

We’re looking for a dedicated and motivated individual to join our distinguished team.

If you’re ready to contribute to the growth of a leading jewellery brand and thrive in a fast-paced, dynamic environment, this is your chance to shine.

Elevate your career with us and be part of a brand that sparkles in the global jewellery market!

Key Responsibilities

• Respond to wholesale inquiries with professionalism and efficiency.
• Collaborate with international corporate clients to provide competitive pricing solutions.
• Manage daily sales processes, including order fulfillment, packing, shipping, inventory updates, and returns.
• Prepare accurate shipment documentation for seamless export processes.
• Ensure efficiency in transactions by managing shipping documents with precision.
• Organize and support corporate overseas exhibitions, from preparation to post-event coordination.
• Maintain accurate stock control, especially when preparing goods for exhibitions.
• Monitor customer accounts to minimize outstanding credit and facilitate timely payments.
• Participate in international trade fairs in locations like the USA, Middle East, and Switzerland.

What We’re Looking For

• A detail-oriented individual with a positive attitude and strong teamwork skills.
• A creative thinker who can take initiative and manage multiple responsibilities effectively.
• Willingness to travel frequently and participate in international exhibitions.
• Proficiency in Microsoft Office Suite.

Job Description:

- Handle full set of accounts, including Accounts Payable (AP), General Ledger (GL), and inventory.

- Assist in processing invoices, payments and receipts in a timely and accurate manner.

- Monthly bank reconciliations and general ledger adjustments

- Maintain accurate financial documentation and book-keeping.

- Prepare supporting documents for audits and GST returns.

- Assist with administering payroll, monthly CPF submission and maintaining employee records.

- Administer staff Leave and MC applications.

- Maintain and track office equipment inventory and renewal of subscriptions.

- Liaising with vendors on payment and delivery matters.

- Provide administrative support to the management team as needed.

Job Requirements:

- Minimum Diploma in Accounting, Finance, Business Administration or equivalent certificates.

- Experience in using accounting software e.g. XERO

- Strong understanding of basic accounting principles and practices.

- Proficient in Microsoft Office Suite, particularly Excel.

- Excellent attention to detail and organisational skills.

- Ability to work independently and as part of a team.

- Values honesty, integrity and confidentiality.

- Fluent in Mandarin (read and write) to communicate with overseas Finance department

- At least 3 years of working experience is preferred.

* Able to provide design and supporting product materials to the Sales Managers

* At least three (3) years working experience in Auto-Cad Design in Engineering/Construction

* Prefer with Engineering/Construction Diploma/Degree

* Training will be provided

* Must be a good team Player and self-motivated

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs’ lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

RESPONSIBILITIES

• Assist in creating clean, safe and conducive learning environment which promotes student learning and development
• Assist teachers in preparing and producing learning materials
• Assist and guide students in carrying out instructions and activities during lessons
• Build a strong relationship with students by exhibiting care, concern and encouragement
• Support teachers in determining individualised goals for each student to enhance their development
• Assist teachers in data collection to understand student profiles and monitor progress
• Implement students behavioural plans and support in managing student behaviours under teacher supervision
• Proactively engage in professional development activities to facilitate ongoing knowledge and skills development

• GCE 'N' Levels or GCE ‘O’ Levels 3 credits

• Passionate about each child's personal growth and open to new and innovative methods of teaching
• Able to work with children/youth ranging from 7 - 18 years of age with one or more learning difficulties
• Good communication and interpersonal skills. Able to work in a team with social workers, therapist and other teaching colleagues

Responsibilities:

• Coordinate on-site activities, managing contractors, suppliers, and subcontractors.
• Plan, schedule, monitor, and update the project to meet targets.
• Independently manage construction activities and progress.
• Supervise and lead the project team, ensuring completion within the required timeframe and budget.
• Resolve design-related issues during construction.
• Ensure work quality and oversee health and safety standards on site.
• Collaborate with internal and external stakeholders, including project team members, consultants, contractors, and relevant government agencies, to achieve project objectives
• Identify and manage project risks to ensure successful delivery.
• Site coordination and project management.

Benefits:

• Performance bonus
• Company incentive trip
• Annual salary review

Requirements:

• Minimum of a Diploma in Civil Engineering, Architecture, or equivalent.
• At least 5 years of project management experience in A&A projects, or site coordination/management experience (candidates without substantial project management experience may be considered for the Assistant Project Manager or Site Manager positions).
• Driven individual with the ability to work independently.
• The offer will be based on your qualifications and experience.

Roles & Responsibilities

· Handling daily operational tasks of the organization.

· Handle full set of account and prepare monthly management report on time.

· Review the work of accounts assistant and provide guidance for them.

· Manage the company cash flow by monitoring on the account receivable collection and liaising with the customers.

· Preparation of budget forecast for the company.

· Ensure that all the statutory and tax requirements for the company are met by liaising with various external parties such as auditors and tax agent.

· Ad-hoc reporting and analysis.

· Other duties as assigned.

· Follow the safety procedures, rules and regulations and eliminate or reduce hazard at the work place.

Job Requirements

· Degree/Diploma in Accounting

· Proficient in Microsoft office and good communication skill.

. Proficient in Tally accounting software

· Proactive, committed and good team plater with effective inter-personal skills.

· Minimum 2 years financial related experience.

Roles & Responsibilities

Job Responsibilities

· Handling full or half sets of accounts (eg; AP/AR)

· Ensure timely recording of creditors invoices and payment transactions and chasing external tenants for billings and Cheque

· Keying daily and monthly sales report

· Maintain proper filing and documentation of records

· Retrieve and resend invoices, credit notes and statement of accounts

· Involved in cashflow calculation and preparation

· Assist in coordinating and liaising with external parties like vendors, external auditors, tax agent and corporate secretarial where required

· Assisting with administrative support

Job Requirement

· At least a Diploma in Accounting/Finance or related fields

· At least 1 year of relevant experience in Accounting

· Good interpersonal skills, able to communicate effectively

PA to MD

5 Days Work Week

HQ Located At Kaki Bukit

Job Scope:

• Provide comprehensive secretarial & admin support to MD
• Prepare & manage correspondences, emails & documents
• Compiling & preparing reports, presentations
• Exercise judgement to ensure smooth day-to-day operations
• Ensure all matters are followed up promptly

Job Requirements:

• 3 years experiences (preferably construction sector)
• Diploma
• Able to work independently

1. Propose department's financial budget for management approval.
2. Develop new business proposals based on market demand.
3. Preparation of tenders, contracts, quality proposal and presentations to clients.
4. Carry out the task assigned by the Manager / Directors when necessary.
5. Develop plans to use new technologies for business processes.
6. Establish, develop and maintain positive business and customer relationships
7. Develop and keep clients account strategy in line with company business plan, to achieve profitable revenue growth.

Responsibilities

• Lead generation and qualification of prospects
• Acquire new customer
• Visit customers and present the Company range of learning and management solutions to them
• Demonstrate product and understand clients requirement correctly
• Understand the market potential of elearning industry.
• Should take the initiative and create opportunities to drive more business from the clients
• Working closely with the technical team for proof of concepts as per the customer requirements
• Monitor customer preferences to determine focus of sales efforts

Requirements

• 3 to 10 years’ experience in sales of software solutions and services to corporate customers.
• Background in sales of Business Intelligence, Business Process Management,
• Desire to succeed in a demanding, innovative, and entrepreneurial environment
• Excellent communication and presentation skills
• Preferably experienced in qualifying, promoting and closing deals around Digital, Cloud, Mobility and FinTech.

1. Plan, coordinate, and manage construction projects from inception to completion.
2. Develop project timelines, schedules, and milestones to ensure deadlines are met.
3. Oversee contractors, subcontractors, and laborers to ensure work meets quality and safety standards.
4. Prepare and monitor project budgets, ensuring cost control and profitability.
5. Approve expenditures, manage contracts, and negotiate with suppliers and vendors.
6. Address and resolve budget discrepancies and financial challenges.
7. Supervise and lead project managers, site supervisors, and support staff.
8. Recruit, train, and evaluate employees, fostering a productive and collaborative work environment.
9. Resolve disputes and challenges between team members or stakeholders.
10. Serve as the primary point of contact for clients, ensuring expectations are understood and met.
11. Prepare regular progress reports and communicate updates to stakeholders.
12. Address client concerns and ensure satisfaction with project outcomes.
13. Ensure all work adheres to building codes, legal regulations, and safety standards.
14. Conduct site inspections and enforce strict safety protocols.
    Manage permits, licenses, and documentation required for projects.
15. Identify opportunities for business growth and expansion.
16. Develop strategies for optimizing operational efficiency and reducing costs.
17. Assess risks and implement contingency plans for unforeseen challenges.

Responsibilities:

1. Responsible for general office administrative support, including computer word processing, data entry, photocopying, document filing, documents/packages sending and receiving, etc.

2. Incoming phone calls handling.

3. Track stocks of office supplies and place orders when necessary.

4. Provide guideline to the cleaning assistant to maintain the office in clean and tidy manner.

5. Proofread contract related document and prepare internal document before and after contract signoff.

6. Prepare regular sales reports.

7. Handle Ad-hoc tasks assigned by supervisors.

Requirements:

1. Proven experience as an office administrator, office assistant, sales admin or relevant role.

2. Good at MS Office, Excel and general Windows operation.

3. Good communication and interpersonal skills.

4. Able to work Part Time (13:00 to 17:00, Monday to Friday, excluding Public Holidays).

We offer long-term career prospect and competitive remuneration package to the appointed candidate. For more information about us, please visit our website at http://www.axisoft.com.

Interested parties, please submit your CV to [email protected]. Personal data collected will be used for recruitment purposes only.

Responsibilities

• Build strategic relationships with relevant vendors’ staff and senior management team
• Provide exceptional customer service and strive to exceed customer expectations in accordance to the Service Level Agreement
• Prepare and distribute reports on online education market
• Analyse and forecast sales and business activities on a regularly basis
• Present Company online education product demonstrations to qualified prospects
• Provide training service of Company online learning system to clients in different industries including education, enterprise training, etc.
• Perform any other project or duties as assigned
• Understand the technical details of the elearning platform and be the liaison between technical and non-technical teams

Requirements

• Possess at least a tertiary qualification in information technology, computer science or any other related discipline from a recognized institution
• Have at least 5 years of related working experience in the networking or unified communication solutions industry
• Have effective communication skills both orally and written
• Possess good interpersonal skills to work well with all level of staff
• Be meticulous, attention to detail and follow-up
• Be self-motivated, willing to learn, result-oriented, independent with good attitude
• Possess go-better attitude and enjoy working in a elearning and IT industry

Responsibilities

• Prepare correspondence emails, quotations, contract agreements, letters, documents, purchase orders, reports etc.

• Work with other departments/divisions and companies

• Coordinate administrative work within department

• Prepare reports by collecting all relevant information

• Handle the collation and submission of documents to clients / government agencies

• Offer constructive solutions to superiors when problems arise.

• Undertake any other ad-hoc tasks and duties as and when assigned by superior.

Working hours: 10:30am to 7:30pm (Monday to Friday)

10:30am to 3:30pm (Sat) (Alt Sat)

. At least 10 years experience

· Willing to work on holidays / work on shifts / change of shift

· Able to stand/work for long hours

· Can work between different locations

· Have relavant certificates

1 COOK FOOD IN A TIMELY MANNER

2 SET UP THE KITCHEN WITH COOKING EQUIPMENT, LIKE KNIVES, PANS AND FOOD SCALES

3 STUDY EACH RECIPE AND GATHERING ALL NECESSARY INGREDIENTS

4 WORK TOGETHER WITH KITCHEN STAFF AND DELEGATE TASKS RELATED TO MEAL PREP, COOKING AND DELIVERING FOOD TO DINERS IN A TIMELY FASHION

5 FOLLOW THE BUDGET ESTABLISHED BY THE RESTAURANT MANAGER

6 ENSURE SAFETY AND SANITATION PRACTICES IN THE KITCHEN

7 KEEP UP WITH INDUSTRY TRENDS AND CREATE NEW RECIPES

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in SSG which aims to build a robust and high quality Continuing Education and Training (CET) ecosystem through strategic partnerships and management of CET providers, and engagement of enterprises in skills development.

Specifically, IDD2 is responsible for:

i. Account managing strategic CET partners to develop capabilities;

ii. Working with strategic partners to plan and support sectoral manpower development needs that are aligned with the Industry Transformation Maps and Jobs Transformation Map;

iii. Identifying best-in-class partners and enterprises to develop capabilities in priority and emerging skills areas; and

iv. Implementing strategies to support enterprises’ workforce transformation efforts.

This job role reports to a Team Lead in the division. The candidate will be part of an industry engagement and development team to perform the following key tasks and any other tasks as assigned by his/her supervisor(s):

Intelligence Gathering and Market Analysis

• Gather access to market intelligence on industry trends and manage CET supply to meet jobs and skills demand of the economy;
• Identify and bring in Best-in-Class training partners and enterprises to address capability gaps, especially in priority and emerging skills areas;
• Work with strategic partners such as industry associations, government agencies, unions and enterprises to plan and implement workforce development plans identified in the Industry Transformation Maps;

Stakeholders’ Engagement

• Collaborate with relevant SSG Divisions to implement, manage and evaluate programmes/schemes outcomes;
• Work with external stakeholders (e.g. industry associations, unions, training providers) and government agencies to outreach to Singapore-based enterprises to identify their manpower development needs and implement strategies support enterprises’ workforce transformation efforts;

Account Management and Partnership Management

• Identify, appoint/renew and engage enterprises and strategic training partners to support SkillsFuture and other national initiatives.
• Perform contract management activities such negotiating scope of partnership with training partners, preparing budget proposals, managing contract sign-offs, handling grant disbursement and other administrative matters; and
• Conduct and monitor periodic reporting of training partners’ efforts and programme outcomes.

Requirements:

• Tertiary qualification
• Up to 7 years of industry engagement and development, business development and account management experience. Having work experience in Modern Services Cluster such as Infocomm Technology, Media, Financial Services or Professional Services industry is an advantage.
• Strong analytical skills and conceptual ability
• Comfortable and adept at collating, managing, analysing and presenting data
• Good writing, communication and digital literacy skills
• Proven networking and negotiation skills, and can engage with stakeholders across all levels
• Keen appreciation on industry development and workforce skills development issues
• A team player who is resilient, resourceful, adaptable and an agile learner, and can thrive in a fast-paced and dynamic environment to achieve outcomes in multiple projects

Candidates without the required qualification but possess the relevant work experience are welcome to apply.

Fresh graduates who can demonstrate meeting the requirements are welcome to apply.

Job Summary:

Overall responsible for the performance and maintenance of TSC machinery and facilities.

Key Responsibilities:

• Leads the entire Engineering/Maintenance team member in terms of :
• Design and ensure planned maintenance is promptly executed
• Establish spare parts system
• Ensure SFA/MOM regulations are implemented at all times
• Ensure all equipment calibration are completed
• Machine corrective maintenance are carried out promptly and safely
• Responsible for shift planning and duty rostering including OT approval
• Responsible for maintenance budget
• Develop Maintenance and Production staff competencies in maintaining of machinery and equipment
• Process improvement for higher productivity, quality & safety
• Participate in new machine, equipment and process design
• Assisting ad-hoc duties assigned by the Manager

Requirement:

• Higher NITEC / Diploma in Electrical and Mechanical.
• Min. 4 of years of experience in food manufacturing industry.
• Able to prioritize workload, capable of working under tight deadlines & work under pressure

● Deployment and supervision of federal, state and local programs and grants that meet and/or exceed funder and donor performance requirements. Monitor program performance and outcomes.

● Coordinates and develops grant reports for Executive Director. May participate in the preparation of contract and/or grant proposals and other reports provided by Turning Points to the public and/or funders.

● Establishes and maintains positive working relationships with community organizations. Represents the organization at various community and/or business meetings.

● Participates in the development and implementation of program policies and procedures to ensure efficient and safe operation of various agency programs.

● Provides advice and assistance to the Executive Director in the planning, implementation, and evaluation of modifications to existing operations, systems, and organizational procedures.

● Maintains compliance with and abreast of all local, state, and federal regulations as related to the organization’s program operations, including OSHA and HIPAA.

● Leads monthly Turning Points meeting and weekly team meetings as needed.

● Responsible for all aspects and activities related to human resources and payroll processing.

● Oversees the supervision of personnel including work allocation, training, problem resolution, and all employee & client grievances. Evaluates performance and makes recommendations for personnel actions. Motivates employees to achieve peak productivity and performance.

● Manages the hiring process, including advertising open positions, reviewing resumes, coordinating and conducting interviews, conducting reference and background checks, drafting offer letters. ● Directs all information technology and network system deployment and maintenance including all IT infrastructure, telecommunications and security. Maintain and periodically review operational policies & procedures, guidelines and best practices, revising and updating as required

Job Description & Requirements

1. Sales Strategy

Develop and implement plans to meet revenue targets.

Identify and expand into target markets.

2. Customer Management

Build strong client relationships.

Negotiate contracts and resolve customer issues.

3. Team Leadership

Lead, train, and motivate the sales team.

Set goals and monitor performance.

4. Market Research

Analyze market trends and competitor activities.

Provide insights to align manufacturing with demand.

5. Cross-Department Collaboration

Work with production and R&D to ensure product availability and improvements.

Align sales goals with company objectives.

Facilities Manager

Work Dynamics - Integrated Facilities Management

• Provide reporting and analytics for Client, including but not limited to maintenance activities, inspection and incidents, generate key performance indicators and metrics, budget performance and variance analysis
• Developing, managing and tracking of admin and facilities management budget. This would include introducing cost control measures implementation (as identified) to ensure financial efficiency.
• Effective vendor management to ensure seamless daily office operations and coordination works which may impact office operations.
• Develop and implement strategic facilities management plans across the Southeast Asian region
• Oversee day-to-day facilities operations in multiple countries, ensuring consistency and efficiency.
• Liaise with Building Management Office (BMO) on any initiatives, activities or rectification works
• Ensure seamless office operations by overseeing all hard and soft services, as well as guest’s experiences at the Front of House
• Ensure all queries are responded and rectified within an agreed Service Level Agreement (SLA) and quality standards.
• Manage a team of facilities managers and coordinators across various locations
• Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
• Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
• Establish and maintain relationships with key stakeholders, vendors, and service providers
• Ensure compliance with local regulations and company policies in all managed facilities.
• Develop and monitor key performance indicators (KPIs) for facilities management across the region. Propose and implement corrective actions and enhancements to optimize performance.
• Optimize facilities-related costs while maintaining high standards of service and safety
• Implement and oversee sustainability initiatives across regional facilities
• Coordinate and oversee major facilities projects, including renovations and relocations
• Develop and manage emergency response and business continuity plans for all sites

Key Responsibilities

1. Strategic Leadership

• Develop and execute a unified strategy for WoodStudio and Allgem Design to support the retail business.

• Align production and design teams with company goals to meet key performance indicators (KPIs).

• Foster collaboration between both entities to ensure seamless project execution.

2. Design and Production Oversight

• Oversee the design process, ensuring Allgem Design’s concepts meet client requirements and manufacturing feasibility.

• Supervise WoodStudio’s production to ensure high-quality, timely, and cost-effective output aligned with design specifications.

3. Project Management

• Manage end-to-end retail projects, including planning, resource allocation, execution, and delivery.

• Ensure project timelines and budgets are met while maintaining quality standards.

4. Client and Stakeholder Engagement

• Serve as the primary liaison between the business and clients, ensuring clear communication of needs, progress, and outcomes.

• Build and maintain strong relationships with stakeholders, suppliers, and partners.

5. Operational Efficiency

• Streamline workflows between design and production teams to eliminate bottlenecks.

• Implement process improvements to enhance productivity and reduce costs.

6. Quality Assurance and Innovation

• Uphold rigorous quality control standards across both design and manufacturing.

• Stay updated on industry trends to introduce innovative solutions in design and production.

7. Team Development

• Lead, mentor, and manage teams in both Allgem Design and WoodStudio to foster collaboration and skill growth.

• Recruit, train, and retain top talent to support the business’s growth.

8. Financial Management

• Monitor budgets and ensure cost-effective operations for both entities.

• Report on financial performance and progress toward KPIs.

Key Skills and Competencies

• Strong leadership and project management skills.

• Excellent understanding of design principles and manufacturing processes.

• Client-focused with exceptional communication and interpersonal skills.

• Ability to manage budgets and optimize operational efficiency.

• Innovative thinker with an eye for market trends and retail strategies.

Education and Experience

• Proven experience in managing design and manufacturing operations, preferably in the retail or furniture industry.

• Strong background in design, production, or related fields.

• Experience in leading cross-functional teams and managing client relationships