Responsibilities:

• Lead the team in implementing the onboarding plan, ensuring alignment with project goals and maintaining high user satisfaction.
• Manage and influence user expectations based on predefined requirements and collected information.
• Plan and strategize user onboarding activities according to project deliverable timelines.
• Serve as the primary point of contact for business and vendors regarding user onboarding activities.
• Collaborate with other project teams to establish a unified onboarding approach based on the rollout plan.
• Ensure onboarding activities adhere to execution timelines and meet business and technical requirements.
• Monitor team adherence to delivery management standards and track progress regularly.
• Anticipate, manage, and resolve issues, acting as the primary contact for the testing, deployment, and onboarding team.

Requirement:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or equivalent with 6 to 8 years of relevant working experience in project delivery and implementation.
• Strong stakeholder engagement skills to manage multiple stakeholders, including business users, project teams, and vendors.
• Team player with strong communication and interpersonal skills.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Primary Objective

• Provide leadership and management of the branch
• To manage and lead branch operations and ensure smooth running of branch day-to-day operations
• Create and cultivate customer service excellence culture
• To ensure that Branch meets all regulatory and compliance matters.

Key Responsibilities

Financials – Cost Management, Wealth Sales & Business Development

• Manage and accountable for the Branch Wealth Sales and costs management.
• Develop, implement business plan to support sales activities to achieve the Retail Banking financial performance and targets.
• Collaborate with business partners and stakeholders to develop appropriate relationships with the local business community to raise RHBSG profile and presence.
• Maintain awareness and keep abreast of competitor activities and industry best practices.

Customer Engagement & Service Excellence

• Monitor the Branch service quality by ensuring the branch traffic, Q-time and other service indictors are met.
• Drive service initiatives and create a customer-centric culture among the team.
• Deepen customer relationship with the bank and increase share of wallet by promoting and cross-selling of RHBSG banking services and solutions.
• Deal with and resolve customer issues arising efficiently.
• Recommend and ensure appropriate actions are put in place to deliver a pleasant customer experience
• Uphold customer focus and high standards of service set by the Bank.

Talent Management and Development

• Lead, manage and be responsible for the hiring and retention of high performing services teams

• Design and maintain financial models and templates to support planning, forecasting and budgeting for geographies in AP. 
• Consolidate submissions from Geographies and Function Finance Business partners for Business reviews, forecast, budget. Collaborate with FBPs and Corporate Finance to ensure deliverables are completed in a timely manner
• Review forecast and budget submissions and perform independent challenge to improve accuracy of forecasts. Analyze trends and ability to provide point of view to Finance management if required
• Provide support to improve efficiency and effectiveness of forecasting processes and management through partnering with relevant stakeholders
• Perform adhoc analysis for management. Proactively identify and communicate business implications of analysis and ability to simplify and present complex issues to stakeholders

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Role Purpose

Human Resources Director will provide HR leadership to CNBC International, APAC Region. This individual will provide comprehensive HR leadership to the business and drive key HR initiatives in areas such as staffing, performance management, compensation planning, employee engagement, training and development, rewards & recognition, and employee communication. Based in Singapore, this position will report to the VP of Human Resources, NBC News Group International. This role will require someone who is comfortable operating strategically as well as performing tactical, operational functions.

Responsibilities

• Provide HR leadership and coaching to employees and managers regarding employee relations issues. Ensure prompt and effective management of employee relations issues and grievances.
• Work with business leaders and employees to establish and maintain a positive work environment, which encourages the full use of diverse talents and abilities.
• Drive key HR processes/initiatives for CNBC APAC including staffing, change management, organizational design, compensation planning, performance management, goal setting, and leadership and employee development.

• Offer guidance and counseling to employees and managers concerning work-related issues and work to resolve issues in a proactive and positive manner.
• Manage and communicate HR policies; develop and implement HR practices and procedures aligned to meet the needs of the business. Ensure compliance with relevant local laws.
• Partner with management to develop and implement training and strategies to retain internal, and attract external talent.
• Collaborate and partner with corporate COEs to drive HR best practices for the region.