HRS Pte Ltd is a leading hotel outsourcing business working with many of Singapores best hotels and serviced apartments.

We are seeking a junior operations manager, perhaps a first management position who has passion, excellent communication skills and a desire to make a difference in this fast paced environment.

Ideally, you would have had a good education, bilingual, exceptionally well presented, have a strong desire to learn fast from a professional team and to be prepared to make a difference.

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

We currently offer the following position in our office in Singapore.

The Assistant Finance Manager is responsible for driving the organization's financial success by managing comprehensive accounts, ensuring compliance with regulations, and supporting strategic growth initiatives.

This position reports to the Senior Financial Controller and is part of the Finance Department, located in Singapore and will be an on-site role.

In this role, you will have the opportunity to:

• Manage full set of accounts including monthly closing and completion of monthly account reconciliations.
• Prepare quarterly GST and work closely with local tax agent to ensure timely submission of corporate tax return. Support self revenue recognition testing, internal and external audits.
• Support the business to drive sustainable profitable growth and meet financial objectives.
• Maintain strong internal controls, ensure compliance to US GAAP, local laws and regulations and Danaher/Leica policies.
• Supervise, train and develop talent

The essential requirements of the job include:

• Accounting Degree or equivalent with >5 years’ experience in handling full set of accounts
• Knowledge of SAP is a must
• Proficient in Microsoft Excel, knowledge of Power BI is a plus
• Good influencing and communication skills, ability to work under pressure

WHAT WE OFFER

• Equal pay is a given for us.
• Learn all about Kaizen, PSP’s and Muda as part of our Danaher Business System (DBS) trainings – if you believe in continuous improvement like us
• We offer employees a wide range of training opportunities (including virtual) in languages, technology and the Danaher Business System (DBS) Academy

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Are you interested to discover new opportunities in an innovative, team-oriented environment?

Do apply online - we are looking forward to your application!

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

We are looking for a passionate and motivated Asst Brand Manager to support the team to achieve our aggressive growth plans.

The Role

This is a dynamic role hands-on role where you’ll work closely with other different channels, departments, and suppliers to develop existing and new brands.

Overall Brand Management (60%) - All channels- Key Accounts, Food Service, E-Commerce, General Trade & CVS

· Key band custodian/champion for multiple brands to achieve business objectives.

• Develop and support marketing strategies to improve brand awareness, business profitability and alignment of brand objectives.
• Identify opportunities of the current business to optimize brand’s volume, revenue growth and market share across all channels.
• Support FS team, develop collaborations, grow FS sales and handle all customer requests for all brands.
• Develop and support annual marketing calendar, plan and implement a creative and integrated marketing program and campaign(4P's)
• Manage BTL executions (trade marketing, tactical promotion, sampling exercise, premiums sourcing, POS materials, dress-up) with 3rd party vendors.
• Manage brand’s social media, website and content approval independently with digital media agencies with the objective of increasing sales turnover and profitability.
• Manage pricing across all channels with the approval of senior marketing manager.
• Ensure brand activations/promotions are rolled out in timely manner across MT, GT, Ecom.
• Support to plan, develop, and implement launch of new products.
• Support & ensure on-shelf merchandising standards.
• Support to manage brand & trade marketing plans and A&P expenses
• Manage all customer enquiries/requests from all channels
• Conduct product training and brief field team on trade activations/new & promo skus launch.

Inventory Management (25%)

• Manage sales demand planning (ROF)
• Coordinate closely with logistics for incoming shipment tracking. Accurately reflect supplier in-coming changes, ad-hoc review and follow-up action plans with supplier/supply team to minimize overstocks.
• Work closely with supply chain team to ensure correct ordering mix across all skus with overall stock holding days kept within contractual.
• Prompt review and action on the obsolesces to minimize the non-working or slow-moving inventory.

Brand Management - E-Commerce Business (15%)

• Brand custodian/champion for selected brands
• Develop and manage E-commerce business, promotions, and awareness working closely with channel managers.
• Support in development of feature ads/image requirements.
• Support to manage brand & trade marketing plans and A&P expenses

The ideal candidate:

• Fresh graduates with good learning attitudes are also welcome
• Baking and cooking experience is desirable
• Experience in working with the dairy/ chilled sector would be desirable
• Able to work independently and deliver results
• Brand awareness - a clear understanding of brands, marketing mix, and digital marketing management
• A high degree of business acumen and strong focus on results to drive growth across channels
• Ability to analyze problems and identify solutions
• Able to take a creative, flexible, and innovative approach
• Able to cope with stress and demand required by the interaction with many departments.

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Mission of the Position

The primary mission for the Assistant Sales/Centre Manager is to actively support and contribute to the overall success of the Aureus centre under their purview. Working directly with the Sales/Centre Manager, the Assistant Sales/Centre Manager plays a pivotal role in executing the established sales strategies and systems. The focus will be on achieving business and revenue growth, elevating customer satisfaction levels, and enhancing employee satisfaction within the assigned centres.

The Assistant Sales/Centre Manager drives scalable sales initiatives aligned with divisional goals, fostering a positive environment through proactive collaboration. Primary responsibilities involve driving sales and event management, overseeing day-to-day operations, executing training programs, and providing mentorship to staff. Tasked with optimizing strategies to meet and exceed set goals. The Assistant Sales/Centre Manager actively contributes to performance enhancement initiatives, coordinating events and marketing campaigns to maximize growth productivity.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,000
• Monthly Performance Incentive Bonuses up to $1,400
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Strategic Role:

Oversee and manage TM GLOBAL’s International Bandwidth Service products (IRU, IPLC, Int BW Backhaul, Int BW Transit, and Int BW Interconnect), and its adjacent Data Products (Data Center, Content Delivery Network & GPUaaS), including related portfolios. Develop innovative programs for product stimulation and customer retention, focusing on product management, marketing, NNI, partnerships and processes. Ensure compliance with HQ policies while maintaining competitiveness and meeting both current and future customer requirements, positioning TMSG as the preferred global service provider in the ASEAN region.

Key Responsibilities:

1. Product Strategy and Development

• Leading the end-to-end lifecycle of products, from ideation to launch and ongoing enhancement.
• Collaborating with cross-functional teams (R&D, sales, marketing, finance) to define product features and specifications.
• Conducting market research to identify customer needs and product opportunities.
• Developing product roadmaps and aligning them with overall business goals.
• Create processes & procedures for the business & products.

2. Pricing Strategy and Optimization

• Establishing competitive pricing strategies for new and existing products.
• Conducting pricing analysis to balance market demand, competitive position, and profitability.
• Implementing dynamic pricing models as needed, considering cost factors, market trends, and customer demand.
• Regularly reviewing and adjusting pricing structures based on market conditions and business goals.

3. Market and Competitive Analysis

• Analysing market trends, customer preferences, and competitor activities to inform product and pricing decisions.
• Monitoring industry trends to anticipate future needs and pricing opportunities.
• Conducting SWOT analyses for products to identify potential risks and opportunities.

4. Product Launch and Go-To-Market Strategy

• Developing go-to-market plans and launch strategies for new products.
• Coordinating with marketing, sales, and operations teams to ensure successful product introductions.
• Creating product positioning and messaging that highlights unique selling points.
• Training sales teams on product details and pricing structures to support effective selling.

5. Sales and Revenue Support

• Monitoring product performance and profitability and identifying areas for improvement.
• Analysing sales data to gauge customer uptake and identify pricing optimization opportunities.
• Working closely with sales teams to align on pricing discounts, promotions, and bundling options.
• Managing pricing requests from the sales team for special deals, promotions, or bulk orders.

6. Performance Tracking and Reporting

• Conducting regular reporting and analysis on product profitability, market share, and customer feedback.
• Making data-driven recommendations for product modifications or pricing adjustments.
• Utilizing pricing software or analytics tools to forecast and monitor pricing impacts.

7. Customer Feedback and Improvement

• Gathering feedback from customers and sales teams to drive product improvements and innovation.
• Using customer insights to refine product features and enhance customer experience.
• Identifying trends from customer feedback and integrating these into product development cycles.

8. Regulatory and Compliance Management

• Ensure all product offerings and pricing practices comply with relevant regulations.
• Stay updated on regulatory changes that may impact pricing or product features.
• Managing pricing disclosures, product descriptions, and terms to ensure transparency.

9. Collaboration with Financial and Legal Teams

• Work closely with finance to develop revenue forecasts and pricing models.
• Collaborate with legal teams to ensure pricing contracts are clear and compliant.
• Review cost structures and profit margins with finance to maintain sustainable pricing.

Job Requirements:

• Degree in Telecommunication, Business Administration, or Marketing preferred.
• Minimum 5 years of experience in wholesale bandwidth and data platforms.
• Strong analytical skills in pricing strategy, market research, and product lifecycle management to optimize profitability.
• Ability to collaborate effectively with cross-functional teams (sales, marketing & finance).
• Strong customer focus and integrity to ensure competitive positioning, profitable pricing, and alignment with business goals.
• Excellent interpersonal communication and presentation skills.
• Proficient in MS Office, with advanced Excel formula creation.
• Positive attitude and ability to work independently.

Job Description:

• Plan and ensure timely execution of project schedules.
• Review project reports for accuracy in quotations, invoicing, and rectification actions.
• Manage the project budget.
• Regular follow-up on site meetings, researching market information and compiled into a report and submitted weekly report to the project manager in charge.
• Forecast cashflow for internal/external use, coordinating through project completion.
• Perform other ad-hoc duties as required.

Job Requirements:

• Diploma in Engineering.
• Min 3- 5 years in Project Management.
• Experience in MEP preferred.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Tan Jun Xi (Jonathan) (R1440473)

Responsibilities

• Develop and implement strategies to establish and expand internship and PhD programs that align with the institute’s research goals and areas of expertise, by driving partnerships and engagements with universities, industry leaders and government bodies.
• Design and execute TLL’s training and capability development policy to enhance the skills and capabilities of new/existing staff in alignment with the institute’s overall capacity building efforts. This includes the development of core and functional competencies and TLL’s training roadmap for both administrative and scientific staff.
• Review the training and development policy and propose refinements to create a culture of continuous and shared learning and organise regular talks/sharing sessions for staff to promote a culture of lifelong learning.
• Gather data to measure the effectiveness and impact of internal training programmes and forecast and track the budgets and financial resources required for the training programmes to ensure sustainability and growth.
• Organise staff engagement activities that are aligned to TLL’s values to strengthen culture building, and propose strategies to create more public awareness on the research work undertaken by TLL.
• Undertake ad hoc projects as assigned.

Requirements:

• Degree in Business Administration, Human Resources, or related fields
• Possesses at least 5 years of relevant working experience in HR Development, Training & Development and/or Organizational Development
• Able to multitask and work well under pressure, and be meticulous while ensuring high quality of work
• Ability to collaborate well with internal and external stakeholders, with a creative flair
• A team player and problem solver

Salary and benefits are commensurable to educational qualifications and working experience of the candidates. Benefits include annual leave, medical and flexi-benefits, etc.

Interested individuals may apply by sending their curriculum vitae:

Ms Adeline Ng

Assistant Director (Corporate Development)

Temasek Life Sciences Laboratory Ltd
Email: adeline_ng@tll.org.sg

For more info, please refer to our website: www.tll.org.sg.

(Please note that only shortlisted candidates will be notified)

Role Description

This is a full-time on-site role for a Nurse Manager at St Andrew's Nursing Home (Aljunied) in Singapore. The Nurse Manager will be responsible for overseeing and managing the nursing staff, ensuring the highest standards of patient care and safety, as well as ensuring compliance with regulatory requirements. The Nurse Manager will also work collaboratively with other healthcare professionals to develop and implement policies and procedures.

Key Responsibilities

• Oversee the team of registered and enrolled nurses, nursing aides, healthcare assistants.
• Responsible for compliance of all nursing standards as stipulated by Ministry of health (MOH) and Singapore Nursing Board (SNB).
• Promote evidence-based practices or nursing care delivery.
• Ensure written policies and procedures and work process are available and up to date to guide the nursing care delivery.
• Ensure the smooth transition of residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.
• Ensure appropriate skills mix and adequate manpower resourcing for all shifts and types of services.
• Facilitate staff development, skills and competency upgrading through various opportunities. These may include formal education, in-house training or approved online learning programmes.
• Guide orientation/induction programmes and preceptorship for all new staff.
• Support the DON in nursing home management.

Qualifications

• Registered Nurse/Licensed Practical Nurse in Singapore
• Valid nursing licensure with Singapore Nursing Board (SNB) and appropriate certifications
• Bachelor's degree or diploma in nursing
• Minimum of 5 years of nursing experience, with 2 years of management experience
• Strong leadership, organizational and communication skills
• Excellent understanding of nursing practices and procedures
• Experience in geriatric care desirable
• Ability to work effectively in a team environment
• Excellent problem-solving skills

This Manager/Assistant Manager contract position provides communications and content support to the Community Impact (CI) division, which includes departments that run community engagement programmes, the Singapore National Youth Orchestra (SNYO), and the Singapore Symphony Choruses. This position will focus on strengthening the brand positioning and visibility of key SSG entities like the SNYO and Singapore Symphony choruses, which includes working closely with the respective teams to develop and implement social media strategy and tactics while ensuring alignment with the overall Singapore Symphony Group’s communications and digital plans and frameworks.

KEY RESPONSIBILITIES:

Content creation and social media

• Develop and implement strategies to maintain and grow existing and new social media channels for SNYO and the Singapore Symphony Choruses
• Oversee social media and content marketing for CI, including developing scripts/ story outlines and working with vendors to produce content
• Act as a liaison between SNYO, Choral Programmes, and Communications, Digital & Marketing departments
• Create and edit basic short-form video content for different social media platforms (e.g., IG, TikTok, YouTube, etc.)
• Editorial lead for the community engagement team’s quarterly publication
• Oversee hired photography and videography vendors at concerts; Manage photo and video shoots for the CI division
• Manage related digital assets, including electronic photo and video archives, photo selection for external partners, and permissions/crediting for use of photographs and video, and liaise/ communicate with internal colleagues (e.g., digital team)

Branding and communications

• Work with external vendors to develop brand assets and resources for CI programme needs (e.g., key visuals for concerts and other activities, photo/ video shoots, social media content in the lead-up to key concerts, etc.)
• Plan and deliver marketing campaigns targeted at specific audience segments, including e-brochures, e-mail marketing, and other promotional material
• Document CI programmes and develop compelling narratives for media coverage
• Identify unique stories for press pitching and content building needs
• Work closely with internal Marketing Communications department to ensure brand alignment for all public-facing materials and brand assets for CI.
• Any other matters related to branding and communications of CI work

REQUIREMENTS

• Diploma and above
• Minimum 4 years of branding, communications, social media, or other related work experience
• Experience in arts administration, especially symphonic/ choral music, would be an advantage
• Excellent oral and written communications in English is essential
• Knowledge of MS Word, Excel, and Powerpoint, as well as video editing and photography, are required
• Excellent people skills, including being a good team player, and able to interact with people from different backgrounds and personalities
• Must be meticulous and organised with a strong sense of pride in the quality of their work
• Able to work flexible hours, including some evenings and weekends when needed

Please provide a comprehensive resume and cover letter also stating current and expected salaries.

Only shortlisted applicants will be notified.

(Candidates with more years of relevant experience will be considered for Manager role)

Work Location: Singapore (Global HQ)

Reporting to the Senior Manager, Global FP&A, the incumbent will be the Finance Business Partner to Sales and Marketing/Manufacturing/SCM/ Procurement/HR leadership globally in formulating short to mid business direction and plan.

The AM/Manager would work with an assigned Region and global level for tasks with relatively higher complexity. This calls for the ability to combine knowledge & skills informed acquired through experience, to take a holistic view in business review and to deal with ambiguity & volatility.

Key responsibilities:

• Facilitate the submission of forward-looking monthly forecasting, annual budget and long-term projections, followed with insightful analysis on trend & deviations.
• Conduct commercial analysis at in-depth level for actual data in financial statements, sales, production/CAPEX data, procurement data, inventory, Standard Costing Production variances and other relevant operational information.
• Perform analysis relating to product costing, manufacturing site costs, SCM costs, Inventory and CAPEX related processes for the Region assigned and at global level.
• Responsible for America region especially US FP&A full coverage. This includes full P&L analysis, review of financial trends, forecast, budget and CAPEX, etc
• Highlights exceptions & provide feedback to management for improvement.
• Lead global initiatives and projects on relevant improvement relating to work processes, reporting templates, efficiency, timeliness & accuracy in data collation / analysis and performance tracking.
• Provide leadership to all users at global level, as a Business Process expert, during system upgrades or new system implementation, working with external consultant to deliver results according to timeline.
• Represents Global Finance in ISO matters and also acts as ISO internal auditor for DyStar.
• Track & analyse KPI achievements at global level e.g. Revenue & profitability, by drilling down to Product Range, Sales Area & Customer details.
• Work with Business Intelligent tools, SAP/BW systems to gather data, turning data into storyline supported by graphical illustration.
• On ad-hoc basis (e.g. M&A activities, shareholders requests, legal cases, financial modelling), to support global leadership team in decision-making via periodic research and compilation of essential key information from internal & external sources e.g. market trend, competitive landscape, industrial benchmarking etc.
• Support Senior Manager on other ad-hoc assignments.

Requirements:

• Degree in in finance / accounting with minimum 8 years’ experience in FP&A and Standard Costing.
• Hands-on experience in production-oriented & manufacturing environment preferred.
• Knowledge of intermediate level of double-entries, basic understanding of intercompany transactions, project management would be a plus.
• Ability in designing & drawing graphs and interpreting them.
• Adept at working with large data sets and able to draw insights from it.
• Good understanding of ERP & BI Tools (SAP and SAP Business Warehouse will be an advantage).
• Excellent Microsoft Office skills (especially Excel).
• Good sense of urgency in meeting reporting deadlines.
• Strong analytical skills, meticulous.
• Excellent communication skills & fluency in business English. Needs to be able to work with multicultural teams and communicate with various regional/global team members.
• Ability to speak and write Chinese will be preferred as this role requires liaison with our Chinese counterparts.

Assistant Product Manager/Product Manager

Job Info:

• Salary: $5,700 - $8,500 (Depend on the experiences)
• AWS + VB + PB
• Medical and Dental Claim
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: Ang Mo Kio

Job Description:

• Define & plan the projects schedule and resources and kick off meetings
• Carry out Product/Technology benchmarking with R&D and Marketing
• Supports Technical Sales in specs review, costing and evaluation of new product requirements
• Interfaces with customers on project status and technical reviews
• Manages Product Evaluation programs with Customers
• Oversees CIP programs to extend product life cycle
• Interfaces with Engineering Development teams to resolve all technical field issues within the assigned Product family
• Other tasks assign by supervisor as required

Job Requirements:

• Bachelor’s degree in a Mechanical Engineering, Mechatronics or Electrical discipline
• Knowledge in basic engineering concepts / equipment product development
• Experienced in project management & leading cross functional teams
• Able to multitask multiple projects & good time management skills
• Good leadership, teamwork and able to work with different levels of the organization
• Continuous improvement mindset and flexible approach to solving problems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

Job Description

We regret that only shortlisted candidates will be notified.

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e. professionals, Senior Executives and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

About the Role

To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Lifelong Education & Training (LET) unit as Manager/Assistant Manager, Customer Experience.

Reporting to the Senior Associate Director (LET), the incumbent shall play an important role in ensuring a positive and rewarding user experience for our customers, both online and in-person.

This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first 3 years.

Remuneration is based on a 12-month salary structure, with an annual variable bonus which is subject to the incumbent’s performance and the University/School’s prevailing remuneration policies.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Key Duties & Responsibilities:
• Collect and analyse customer feedback: Gather data from focus group discussions, stakeholder interviews, surveys, reviews, and support tickets to understand user needs, preferences, and pain points. Analyse data to inform design decisions.
• Develop customer journey maps: Create visual representations of customer interactions with our platforms (including website and application portal) to highlight pain points and opportunities.
• Monitor customer experience metrics: Track key performance indicators such as NPS, CSAT, and churn rate to measure customer satisfaction.
• Collaborate with cross-functional teams: Work with product, marketing, and support teams to implement solutions based on customer insights. Be the internal advocate for our users and learners.
• Conduct usability testing: Test new features and updates to ensure they meet customer needs and expectations.
• Provide actionable insights: Present findings and recommendations to stakeholders to drive product and service improvements.

Requirements:

Academic & Professional Certification
• At least a good bachelor’s degree in any discipline from a reputable university
• Strong English language proficiency
• IT savvy and proficient in MS Office and other commonly used applications (for example, content management systems, customer relations management systems)

Experience & Attributes:
• At least 3+ years of experience in customer experience, or a related field.
• Customer-centric mindset.
• Strong data analysis and visualisation skills, and problem-solving skills.
• Proficiency in customer journey mapping, survey, and interview design.
• Strong communication, collaboration, and presentation skills. Ability to present data and subsequent design recommendations effectively.
• Strong team player, able to work collaboratively with internal and external stakeholders to achieve desired outcomes

To expedite application processing, a copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the NUS Career Portal. Salary expectations, if quoted, should be on a 12-month guaranteed basis; do not include variable components like performance bonuses, incentives & allowances.

Job Description

Finance

• Manage full set of accounts, AP/AR, P/L Statement and B/S for company and subsidiary
• Prepare monthly and annual financial reports
• Quarterly GST reporting to IRAS
• Handle intercompany reconciliation of transactions and loan balances
• Develop and implement plans for budgeting, forecasting and reporting processes
• Optimise cash flows, process payroll & employee claims, perform vendor payments.
• Ensure timely financial audit, handle audit compliance, liaise with auditors, company AGM, secretarial compliance and engage tax auditors for tax filing.
• Liaise with bankers and finance companies for financing matters
• Manage grant claims
• Other ad-hoc duties and projects as assigned

HR & Admin

• Oversee day-to-day office operations to ensure a productive work environment
• Update HR manual and review company policies on a periodic basis
• Prepare monthly Staff payroll, CPF and related matters
• Liaise with MOM on employment matters for foreign employees
• Assist department heads/managers on recruitment matters
• Preparation of employees’ appointment, confirmation, promotion and termination letters
• Manage staff training matters and liaise with training providers
• Supervision of building matters and liaise with JTC and contractors
• Liaise with contractors on repairs and maintenance

Requirements

• Professional qualification with minimum of 10 years of relevant experience in Accounting and Administrative management roles.
• Possess strong knowledge in accounting principles and standard, audit and taxation matters
• Experience in financial planning and forecasting
• Proficient in accounting software (SAGE ACCPAC preferred) and Microsoft Office suite
• Lead and manage the finance team
• Work closely with management and department heads on contract management and financing matters

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Job Overview

We are looking for a proactive and motivated Sales Assistant Manager to support the Sales Manager in driving sales performance and managing daily operations. The ideal candidate will work closely with the sales team to ensure targets are met, processes are optimized, and customers receive exceptional service. This role offers an exciting opportunity to contribute to business growth while developing leadership and management skills.

Key Responsibilities

Sales Support & Performance Management:

• Assist in developing and implementing sales strategies to achieve company goals.
• Monitor sales team performance and provide guidance to ensure targets are met.
• Conduct sales data analysis and prepare reports for management review.
• Identify new business opportunities and recommend strategies for growth.

Team Coordination & Development:

• Support in recruiting, training, and mentoring sales staff.
• Coordinate team schedules, assignments, and performance reviews.
• Facilitate team meetings to share updates, address challenges, and celebrate achievements.
• Act as a point of contact between the sales team and senior management.

Customer Relationship Management:

• Ensure high levels of customer satisfaction by resolving issues promptly.
• Build and maintain strong relationships with key clients and stakeholders.
• Gather customer feedback to identify areas for improvement and innovation.

Operational Support:

• Assist in overseeing day-to-day sales operations across multiple locations.
• Collaborate with inventory teams to ensure product availability and accuracy.
• Monitor compliance with company policies, processes, and regulatory requirements.
• Support in organizing marketing campaigns and promotional events to boost sales.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 3-5 years of experience in sales or retail management.
• Proven ability to meet sales targets and deliver results.
• Strong leadership and interpersonal skills to manage and inspire teams.
• Proficiency in computer applications, including:
• Microsoft Office Suite (Excel, Word, PowerPoint).
• CRM systems and sales analytics software.
• Familiarity with POS systems and inventory management software is a plus.
• Excellent communication skills to liaise with customers, teams, and stakeholders.
• Analytical and problem-solving skills to address operational and sales challenges.
• Knowledge of local market trends and customer preferences.
• Multilingual proficiency is an added advantage.

Why Join Us?

• Opportunity to develop leadership and management skills.
• Collaborative and dynamic work environment that values teamwork and innovation.
• Comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• Be part of a growing organization with a clear path for career advancement.

Job Overview

We are seeking a dedicated and capable Retail Assistant Manager to support the Retail Manager in overseeing the daily operations of our retail outlets. The ideal candidate will assist in managing store performance, coordinating with teams, and delivering excellent customer service. This role is perfect for individuals who are passionate about retail management and eager to develop their leadership skills while contributing to business success.

Key Responsibilities

Store Operations:

• Assist in managing day-to-day operations of multiple retail locations to ensure efficiency and consistency.
• Coordinate with inventory and logistics teams to maintain appropriate stock levels and product displays.
• Ensure that all retail locations adhere to company policies, procedures, and operational standards.
• Address and resolve operational challenges promptly to ensure smooth store operations.

Sales & Customer Experience:

• Support the Retail Manager in developing and implementing strategies to achieve sales targets.
• Monitor store performance and provide suggestions for improvement.
• Assist in managing promotional activities and campaigns to drive customer engagement and revenue.
• Ensure consistent delivery of excellent customer service across all locations.
• Handle customer feedback and complaints in a professional and timely manner.

Team Supervision & Development:

• Assist in recruiting, training, and onboarding new retail staff.
• Provide guidance and support to team members to enhance their performance.
• Coordinate team schedules, assign tasks, and ensure smooth workflow.
• Organize and lead team meetings to communicate updates and align with company goals.
• Foster a positive work environment to boost morale and encourage teamwork.

Compliance & Safety:

• Ensure all retail locations comply with workplace safety regulations and local laws.
• Conduct periodic checks to ensure proper implementation of health, safety, and hygiene practices.

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• 3-5 years of experience in retail operations or supervisory roles.
• Strong organizational and multitasking skills to manage multiple store locations.
• Proven ability to meet and exceed sales goals.
• Excellent communication and interpersonal skills for interacting with customers, teams, and stakeholders.
• Proficiency in computer applications, including:
• Microsoft Office Suite (Excel, Word, PowerPoint).
• POS (Point of Sale) systems and retail management software.
• Familiarity with inventory management and CRM tools.
• Analytical and problem-solving skills to address operational and team challenges.
• Knowledge of retail trends and customer preferences.
• Multilingual proficiency is a bonus.

Why Join Us?

• Opportunity to gain valuable experience managing retail operations.
• Work in a dynamic and fast-paced environment with a supportive team.
• Comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• A clear career path with opportunities for advancement within

Responsibilities

• Support the Executive housekeeper to ensure guest rooms and public area are checked and maintained
• Supervise and train Housekeeping Team Leader on housekeeping tasks, schedules and routines
• Monitor and control inventories for department operating equipment and linen to Ensure par stock are maintained and costs are controlled
• Assist in ensuring a continual effective pest control system in place to rid the hotel of all vermin. Continually monitor and address any pest situation in the hotel immediately
• Assist in maintaining and ensuring the protection of all hotel assets inclusive guest supplies, stores, linen and uniform control and other hotel assets
• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangement
• Set proper par level for cleaning and guest supplies. Maintain proper stock level and enforce proper control on stock movement
• Carry out a regular inspection to work areas performed by housekeeping associates. Inspect VIP arrival/in-house rooms and ensure all are in order before arrival. Offer action plan to achieve service excellent
• Ensure all operating equipment is in top condition and follow up on any breakdown/repairs to be fixed promptly
• Undertake any other responsibilities/tasks/shifts as instructed by the management or the Executive Housekeeper

Requirements

• At least 2 years of experience in a similar role; preferably from a 5 star Hotel
• Minimum Diploma in Hospitality Management
• Customer centric
• High level of flexibility and adaptability
• Must be able to work rotating day shifts including Public Holidays and weekends
• Able to work under pressure and in fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

KEY DUTIES AND RESPONSIBILITES:

• Lead and support QC team for daily QC activities by ensuring timely analysis, documentation, and review of RM/PM/FP/IPC/Stability and Process validation samples as per predefined standards.
• Write and / or review controlled documentation related to laboratory operations or testing such as SOP's, analytical protocols, analysis reports, forms and validation documents.
• Ensure compliance with FDA/USP/EP/ICH/ChP regulations and internal controlled procedures in the QC Laboratory.
• Ensure readiness of QC Laboratory in internal / external audits.
• Maintain data integrity in Quality Control activities and ensure appropriate traceability.
• Initiate change control documents.
• Lead and participate in stability program, method validations, technical transfer, method transfer and validation / qualification activities at the site.
• Participate in New Product Introduction activities.
• 9. Lead and participate in laboratory investigations. Document laboratory investigation activities or review and approve laboratory investigation reports.
• Participate in site corrective action / preventive action (CAPA) program. Ensure timely completion of all commitments made under QMS.
• Lead and participate in key performance indicators for improving laboratory efficiency, monitoring equipment performance.
• Lead QC Department training program by imparting training to new staff and comply with Analyst Qualification procedure.
• Escalate the quality events, trends as appropriate to QC Head.
• Remain abreast of current regulatory, pharmacopeia and cGMP trends.
• Serve as subject matter expert on laboratory instrumentation and compliance issues.
• Lead the QC team, evaluate competencies, assign responsibilities, monitor performance, counsel and provide guidance. Plan & monitor the training and development requirements, motivate staff appropriately to build a committed, motivated & competent team.
• Participate in personnel decisions (interviewing, hiring, performance appraisals, promotions, termination, staff development, improvement plans) regarding subordinate staff.
• Maintains a safe laboratory environment by implementing recommendations made by EHS.
• Initiate CAPEX for equipment purchases.
• Support in budget preparation for QC Laboratory.
• Any other activities as and when assigned by the Superior.

JOB REQUIREMENTS:

• EDUCATION: Degree in science or related discipline (e.g. Chemistry, Chemical Engineering).
• EXPERIENCE: Minimum 8 years of quality control experience in pharmaceutical manufacturing industry and minimum 2 years of supervisory experience in managing team.

KNOWLEDGE & SKILLS:

• Possess working knowledge of GMP in the pharmaceutical industry.
• Excellent interpersonal and analytical skills, good verbal, and written communication skills.
• Working knowledge of qualification, calibration, and operation of laboratory equipment such as HPLC, GC, FTIR and Dissolution equipment.
• Working knowledge of method development, validation, verification of analytical method.
• Familiarity of 21 CFR Part 11 requirements.

TO APPLY:

Candidates are encouraged to apply this position via email to [email protected]. with the following information in the resume.

· Work experiences and job responsibilities.

· Current and Expected salary

· Reason for leaving.

· Date of availability

· Education background

We regret that only shortlisted candidates will be contacted.

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

· At least 8-12 years of relevant corporate secretarial managerial experience

· Must be CSIS / ICSA qualified.

· Experience working with a diverse portfolio of private and listed companies across various industries.

· Adept at handling multiple projects independently with excellent planning skills

· Adopt a positive leadership approach towards empowering and coaching team members.

· Strong communicator with stellar people management skills.

· Keen passion for change and continuous improvement.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

38

At Bolder Group, we support ideas, ambitions, growth and acceleration, because we truly believe the potential of globalization for businesses and professionals is unlimited. As a fully independent corporate & fund service provider with over 250 employees worldwide, we guide and assist clients in their international business and investment activities to effectively break the barriers in this present complex global marketplace.

We recognize that the financial services industry is constantly evolving. To manage the increased complexity in services and compliance, we monitor international developments and are responsive to the changes in regulations that cause major shifts in today’s connecting markets.

We are convinced that, in today’s financial markets, clients need complete and up-to-date information to anticipate and make the best decisions. We support and enable our clients with the ability to follow and execute their ideas and ambitions – from start to finish. That is why our mission is simple:

To keep our clients informed, involved and in control – at all times.

For our fast-growing organization, we are looking for an Assistant Account Manager/Account Manager.

Responsibilities:

• Business management of client accounts matters and maintain client contact and relationship
• Acquire understanding and application of relevant organizational and performance controls, operational procedures, ensure group process and control are properly implemented and compliance.
• Manage a team of Fund accountants, supervising the production of the daily/monthly/quarterly NAV and following up on operations
• Provide clients with accurate and timely accounting services in line with the client's business needs
• Ensure that applicable accounting standards and compliance with relevant regulatory authorities are met in order to deliver the client service agreements
• Perform internal audit of compliance, investors' due diligence and KYC and liaise with external auditors for audit on financial statements
• Regular coaching and mentoring of a team of Fund Accountants

Job requirements

Ideal experiences and competencies:

• Degree in Accounting or relevant Finance discipline
• Minimum of 5 years accounting experience gained from Fund Administration ,banking, investment houses and accounting firms performing various roles such as bookkeeping and general accounting operations
• Preferably, an experience in fund accounting for hedge and private equity funds
• Awareness of fiduciary responsibilities
• Ability to train and coach a team of fund accountants
• Working knowledge of quality control practices for document review
• Accurate, detail-oriented and service-minded
• Experience accomplishing third-party audit requirements for financial reporting
• Stakeholder management (clients, senior stakeholders, customers)
• Proficiency in English (both verbal and written)

Our offer:

• Proper financial compensation based on your qualifications and experience
• Opportunity to make a real impact on our team and business
• Ability to work in an environment that supports personal growth and a balanced professional and personal life
• Challenging development opportunities at Bolder Group and affiliated companies

Overall Responsibilities

The Regional Assistant Manager/Manager plays a pivotal role in working together with the Partner to achieve the goals and objectives set by the Company across SEA. He/She will be based in Singapore and will be responsible for managing regional portfolios.

Through effective planning and budgeting, the Regional Assistant Manager/Manager will strive to achieve his/her quarterly/annual revenue target.

In addition, he/she will devise sales strategies and techniques to reach out to potential clients and generate leads for the Company, thereafter, turning the leads into business deals. He/She will also be responsible for servicing the client and establishing excellent relationship with the clients.

Main Responsibilities

Sales & Business Development

• Direct sales responsibility (by brand, country, or category, depending on PLS’s strategy) for the region, inclusive of quarterly targets, due diligence obligations related to thorough knowledge of product and prospective clients.
• Perform all sales planning & reporting functions inclusive of pipeline building, gap analyses,
  forecasting and re-forecasting as required by PLS-SEA and its clients, market/brand/category reports evaluating sales environment and prospects, projections related to existing or new businesses in the region, evaluation of new opportunities and/or brand extensions.
• Develop expertise in relevant areas required to maximize performance combined with building brands and a sustainable business.

Team/Client Management and Service

• Provide leadership and guidance to teams in the region and lead the team in working towards a shared strategy.
• Management of clients inclusive of ensuring full compliance on Licensors’ policies, procedures, guidelines and supporting licensees in fulfilling obligations and maximizing performance.
• In consultation with Partner, design appropriate business management calendar inclusive of sales strategy, marketing activities, brand-building objectives and manage regional team activities related to client services, licensee sell in, retail programs, sell-through support etc.
• Report to Partner on all key initiatives, reporting requirements, compliance monitoring, and other core functions as related to client management.

Monitor Licensee Obligations

• Conduct regular business review with key licensees to ensure product development, product
  penetration to all distribution channels, advertising and promotion plans are rolled out as per contractual obligations.
• Retail Visibility for Brands/Licensed Products
• Work closely with PLS regional marketing team to cultivate and direct key retail accounts on behalf of Licensor and its partners, working closely with all stakeholders to build appropriate retail relationships and secure prominent product placement at retail.

Account Receivables

• Work with Finance team to ensure that licensees remit the License Fee and submit monthly/quarterly royalty report on time.

Job Requirements

• University degree in relevant field or extensive professional experience
• Minimum 5 years of experience with strong business development background in sales and related brand management responsibilities
• Track record of sales achievement
• Strong organizational, presentation and team leadership skills
• Fluency in all Microsoft applications & database solutions
• Personable and diplomatic in handling clients from all levels, with understanding of regional market needs

• Opening and closing the restaurant.
• Appointing, inducting, and mentoring new staff members.
• Scheduling shifts and assigning tables to waitstaff.
• Resolving customers' questions and grievances in a professional manner.
• Conducting payroll activities in an accurate, timely manner.
• Ensuring that the restaurant adheres to pertinent health and safety regulations.
• Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.
• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.
• Recording all income and expenses and ensuring that cash registers are balanced.

*Our restaurant daily operation from 12pm-2am

Become a key player in our thriving IT company by joining us as an HR Administrator! We’re seeking an organized and forward-thinking professional ready to manage and enhance our HR and administrative processes. In this dynamic role, you’ll be at the center of our operations, helping to shape our company culture, streamline procedures, and ensure our workplace runs seamlessly. If you enjoy taking on new challenges, are passionate about making a meaningful impact, and are eager to contribute to our company’s continued success, we want you on our team! This is your chance to step into a role where your skills truly matter.

HR Recruitment and Administrative Work

• Recruitment: Managing the end-to-end recruitment process, including job postings, sourcing candidates, conducting interviews, and onboarding new hires.
• Administrative Work: Maintaining employee records, processing HR documentation, payroll processes and ensuring compliance with HR policies and regulations.

Rostering

• Scheduling: Developing and managing staff schedules for "My Queen," ensuring adequate coverage and meeting operational requirements.
• Flexibility: Adjusting rosters based on employee availability, workload demands, and unforeseen changes.
• Tracking: Monitoring attendance and leave for HCAs
• Communication: Providing timely updates and instructions to staff regarding their shifts.

Operational Matters

• Process Management: Overseeing day-to-day operations
• Problem Solving: Addressing and resolving operational issues in a timely manner.
• Collaboration: Coordinating with other departments to ensure smooth functioning operations.
• Procurement: Sourcing and purchasing goods and services
• Inventory Management: Tracking inventory levels / Conducting audits and addressing shortages promptly

Funding and Administration

• Funding Management: Researching funding opportunities and preparing proposals.
• Claim and Documentation: filing for claims, preparing and maintaining reports or records required for funding purposes.

Training Matters

• Training Coordination: Identifying training needs, organizing training sessions, and ensuring employees receive the necessary skills development.
• Compliance: Ensuring all training meets organizational standards and regulations.
• Evaluation: Measuring the effectiveness of training programs and making improvements as needed.

General Administration Work

• Office Management: Handling day-to-day administrative tasks such as correspondence, filing, and record keeping.
• Communication: Acting as a liaison between teams and stakeholders to ensure clear and efficient communication.
• Support: Providing general support to other departments or staff as needed.

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: HR Assistant / HR Executive
• Working Location: Woodlands
• Working Hours: 5 days (Mon - Fri, 8.30 am - 6.15 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Variable bonus
• Duration: Permanent Role

Key Responsibilities

• Provide support across all aspects of HR functions, including recruitment, onboarding, offboarding, training, performance management, and employee relations.
• Assist with the recruitment process, including interviews.
• Handle work pass applications and renewals.
• Prepare various HR documents such as appointment letters, confirmation letters, and related correspondence.
• Maintain and organize employee P-Files (both physical and digital copies).
• Assist with the annual performance appraisal process.
• Manage leave and attendance records for employees.
• Handle the registration and renewal of Coretrade, Multi-Skill, CSOC, and other training courses.
• Administer benefits and welfare programs.
• Coordinate with the payroll vendor on salary matters.
• Help review and update HR policies and procedures.
• Process claim reimbursements.
• Assist with additional tasks, including dormitory management and enterprise asset management, as directed by Management.

APPLY NOW!!!

• 1 to 2 years of experience in a similar HR role.
• Experience with Times Software is a plus.
• Strong knowledge of labour law and statutory requirements.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69321 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.