Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Global Tax Free(“GTF”) Singapore is authorised by Inland Revenue Authority of Singapore (IRAS) as a Central Refund Agent (CRA) as well as sole Central Refund Counter (CRC) operator in Singapore, thereby licensed to provide tax refund services for tourists. Specialists in Tax-free shopping services, Global Tax Free offers:

• Tax Refund Services for tourists and merchants
• Central Refund Counter

Main Duties and Responsibilities:

• Plan, schedule, and implement the approach to acquiring retail accounts relevant to our business.
• Suggest and propose new ideas and initiatives to management
• Providing quality training to front-line staff, review statistic and identifying business opportunities and performance improvements. Regular training and store visits
• Able to Build multi-level relations with Finance, Operations, Marketing, Training, IT teams
• Improve merchants’ knowledge to ensure retention

Requirements:

• at least 1 year of retail experience
• Able to have strategic sales planning skills
• Self-driven with outgoing personality.
• Personable and persuasive

Responsibilities

• To assist any department in the hotel in formulating their items and material requirement using Inventory Procurement System (Example: Inventory Material) to obtain the best price.
• Sourcing of vendors/products to obtain cost savings without sacrificing quality.
• Conduct Request for Quotations/Tenders with analysis and making purchase recommendations.
• Ensure proper, systematic tracking and follow-up of purchase requests to see through its closure.
• Ensure timeliness in turnaround of requests received and accuracy of information submitted.
• To be ready and responsible when assigned to perform any other duties as designated by management.

Technical Task

• To oversee the effective implementation of a new set up procurement system, for rooms purchase and Food and Beverage materials.
• To assist Food & Beverage department to build materials and recipe cost in procurement systems.
• To ensure the timely preparation of purchase orders so that all approved purchase requests can be ordered, and the goods delivered by the suppliers on the date needed.
• To coordinate and liaise with the Head of Department on all matters relating to quality and reliability of delivery with respect to current and potential suppliers.
• To supervise and coordinate receiving with internal staff and vendors.
• To manage and conduct monthly inventory count on high value materials and bar items.

Requirements

• Minimum 2 years of procurement/administrative experience
• Diploma in Business Administration/Hospitality Management/Procurement
• Good personality and well-groomed
• Excellent telephone skills and good email etiquette
• Ability to multitask in a fast-paced environment
• Ability to work independently and in teams
• Meticulous and service-oriented
• Organized, systematic and initiative.
• Strong verbal and written communication skills
• Good knowledge of Microsoft Office, Excel, and Outlook.
• Good knowledge of Procurement and Inventory Management.

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data

Job Description

• Assist in managing daily operations of the hotel club, including the front desk and guest services,
• Ensure that all facilities are clean, well-maintained, and meet quality standards.
• Coordinate with maintenance and housekeeping to address any issues promptly.
• Address guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
• Promote club services and amenities to guests.

Reqiurements

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to handle stressful situations.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Scope

• Manage the regional partner's program, including planning annual sales targets,

promotions, marketing plans and partner conferences.

• Work closely with the commercial team to develop and execute the in-country marketing

plan (sell-in/sell-out, branding, stocking promotion, etc)

• Develop consumer communication toolkits and deploy/guide partners for execution.

• Deliver omnichannel customer engagement campaigns by conducting consumer

research to develop a qualified brand concept and understand consumer preferences.

• Implement lead generation activity at all stages of the consumer buying journey to

deliver a seamless online experience through multivariate testing.

• Responsibile for e-Commerce store set up and sale.

Requirements

• Degree in Marketing and/or Business.

• Proven track record in partner programs, consumer engagement, social media and e-Commerce.

• Demonstrate experience developing multiple distribution channels and agency management.

• Strong commercial outlook with the ability to drive revenue growth through marketing.

• Excellent forward-thinking, strategic and analytical capability or skill set.

• Works extremely well as a team member and excels as an individual contributor.

• Strong negotiation and relationship management skills.

• Traveling is required.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Job Overview

The Assistant Front Office Manager leads the Guest Services team and takes key responsibility for the guest experience aspect of the Hotel. You will be accountable for the Guest Services team’s execution of consistent Holiday Inn Express Guest Experience. You will ensure that all procedures and operations for the Guest Services team will be in line with brand standards, employee welfare and guest experience.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

Financial Returns:

· Preparation of the annual departmental operating budget.

· Monitor budget and control expenses with a focus on increasing productivity.

· Responsible for Front Office inventory, managing cost and usage.

· Analyze financials to drive revenues, future profitability, and maximum return on investment.

· Assist with third party vendor induction and support in managing the performance of third party vendors

People:

· Provide mentoring, coaching and regular feedback to help manage conflicts and improve Guest Services Team performance and engagement.

· Ensure all team members are accurately trained and have the job related tools and equipment required.

· Promote “one team approach” and quality service through daily communication and coordination and drive employee engagement.

· Develop programs that drive improvements in employee engagement and are aligned with the Stay Real Be You brand service behaviors.

· Develop, implement and monitor team member succession planning to ensure future bench strength for Holiday Inn Express brand.

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

· Responsible for Guest Services Team training and rostering

Guest Experience:

· Custodian of the guest satisfaction goals including Guest Love, Loyalty Recognition and Problem Resolution. Collaborate with team members to establish and implement services and programs to constantly improve guest experience.

· Advise employees of development needs and instruct on action plans. Provide retraining as needed.

· Make time to interact with guests, solicit feedback and build relationships.

· Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

· Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

· Support GSAs’ in all guest services tasks.

· Maintain Great Room environment and ensure F&B tasks are also being focused on by Guest Services.

Responsible Business:

· Maintain and order Front Office supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).

· Accountable for IHG fire life safety (FLS) adherence in the hotel.

· Responsible for the security of lost and found items throughout the hotel.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel or owner policies and procedures and regulatory requirements.

· Develop and carry out action plans to be environmentally conscious, take steps to reduce the hotel’s carbon footprint.

· Educate and train team members in compliance with federal, state and local laws and safety regulations.

Accountability

Leadership role involved in the effective running of the Front Office operations, including managing the operational team whilst overseeing third party vendors. Act as the Express Assistant Manager in the absence of the Express Assistant Manager

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

JOB SUMMARY

To maximize sales and profitability for the department, ensuring the smooth running of daily operation. To build guests’ relationship and trust, conduct effective training for associates.

JOB DUTIES AND RESPONSIBILITIES

1. Work closely with Restaurant Manager and maintain the department profits through increased revenue and the minimizing costs.

2. Responsible for the outlet’s profit and loss statement with Restaurant Manager.

3. Responsible for department’s controllables in relation to revenue with Restaurant Manager.

4. Responsible for asset management of outlet and facilities.

5. To be aware of all Marriott Guests Incentive Programmes and the correct accounting procedures pertaining to them.

6. Responsible for all accounting and billing procedures in the outlet.

7. Conduct accurate business demands forecast on a weekly basis to ensure efficient staffing and food ordering in the absent of Restaurant Manager.

8. Plan time sheets, work schedules and complete the wage progress report on a weekly basis and critique discrepancies in the absent of Restaurant Manager.

9. Ensure efficient management and supervisory scheduling.

10. Represent the outlet in all day to day operational needs.

11. Enforce operating standards/use records and to change, update and improve on a regular basis.

12. Develop plans and actions on a quarterly basis for the restaurant and follow-up accordingly.

13. Develop departmental training plans for associates and supervisors on a quarterly basis in consultation with HR and follow-up accordingly.

14. Responsible and maintain safety and hygiene standards in the outlet at all times.

15. Responsible for the execution of all associate reviews and appraisals in a professional and timely manner.

16. Responsible for all aspects of associate management including hiring and termination in consultation with the Director of Restaurant/Director of Food and Beverage.

17. Train, supervise, coach and counsel associates when necessary.

· Train & Coach :

a. Marriott Brand Standard

b. LSOP

c. Service Standard

18. Always update and maintain all SOP’s and LSOP’s.

19. Conduct preventive maintenance inspection on a monthly basis.

20. Promote inter-departmental relations through open communication channels.

21. Practice “open door” policy in handling associates.

22. To be aware of the competitors in the market and complete a competition analysis on a quarterly basis.

23. Respond to guest enquiries or concerns within 24 hours via the most appropriate manner e.g. telephone, letter, etc.

24. Attend the following meetings together or in the absent of the Restaurant Manager:

a. Weekly Food & Beverage meeting

b. Fortnightly Leadership meeting

25. Conduct the following meetings together or in the absent of the Restaurant Manager:

a. Conduct Weekly Team Meeting

b. Conduct daily/weekly menu class

26. Use Total Quality Management as a way of improving standards and service for our guests and internal customers.

Lead by example, adopting a “hands on” approach in order to motivate our associates to excel.

27. Understand Marriott Core Values and always ensure the well-being of an associates.

28. Comply with any reasonable request by an Executive Committee Member.

29. Practise Marriott’s Principles of Hospitality at all times.

30. Don’t expect – inspect.

31. Be an optimistic team player and always have a “Can Do Attitude” or “Going the Extra Miles”

32. Cash/Bank Handling:

- Process all payment methods in accordance with Accounting procedures and policies.

- Follow property control audit standards and cash handling procedures (e.g., blind drops).

- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

- Transport bank to/from assigned workstation, following security procedures.

- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

33. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum O levels education
• At least 3 years of relevant experience in a Chinese restaurant with supervisory skills
• Great knowledge in handling Chinese menu and pricing
• Excellent communication & interpersonal skills
• Service oriented
• Able to start work within short notice period

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Job Description & Requirements

• Give out samples to the shoppers
• Approach, conduct sales pitch, convince prospects to purchase our services & products.
• Provide skincare consultation, product demonstration, recommendations on treatment plans and suitable products to client
• Collaborate with team members to achieve individual and shop sales target
• Develop customer relationships and provide excellent customer service
• Train new comers, motivate all sales staff
• Assist in daily operational duties such as cashiering transactions, inventory and ad hoc duties that may be assigned by the Store Manager

Requirements:

• One to two year experience in pro active cosmetic sales (In Retail Shop)
• Proven experience in a customer-facing role, preferably in the skincare/beauty industry.
• Excellent communication and interpersonal skills.
• Strong knowledge of skincare and cosmetics products.
• Sales-oriented with a passion for beauty.
• Flexibility to work evenings, weekends, and holidays.
• Fast-paced and collaborative working style
• Positive working attitude and Sales Oriented
• 5 or 6 days per week, 8 hours rotating shift per day (including weekends)

Working locations: Central area

Promotion opportunities

All are welcome to apply.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Event overview:

• Built annual event calendar in conjunction with the Markets
• Manage Client Events from briefing, planning, validating, executing with local markets and post-event analysis
• Partner with production team to optimise and execute venue set up
• Ensure all relevant stakeholders are briefed and engaged with Event execution: VM, CRM, Retail, Training, PR, Private Client, Finance & Logistic teams
• Keep event lists and commercial targets up to date, escalating changes as necessary

Budget, Finance & Administration:

• Work with Markets and key stakeholders to project initial project budget, and keep it up to date throughout planning and execution period, escalating budget exceptions as necessary
• Ensure all invoicing is processed ahead of time to facilitate operation
• Engage stakeholders to obtain best possible supplier costs to optimize budget use

Event delivery: concept realisation and execution:

• Manage event brief and create event proposal to meet HQ guidelines and meet the business financials
• Prepare timing plans and deadlines to ensure smooth operational process across events
• Anticipate unforeseen issues by developing appropriate procedures and having checklists followed up meticulously
• Provide regular project status updates to all key stakeholders at local, regional, and central levels
• Brief and manage external suppliers
• Partner with local Client Marketing team and Retail team to determine and manage clients RSVP and attendance in conjunction with Client Development team
• Monitor event performance throughout and after operation period with Market
• Safeguard standards of all aspects of event to respect Dior excellence

Post-event follow-up:

• Responsible for delivering post event report and logistical follow up within agreed deadline
• Create and maintain a forum to share best practices among Markets and develop APAC as a centre of excellence

The role requires passionate individual who is experienced in events planning in luxury industry.

Designation: Assistant General Manager – Corporate Planning

Purpose: The role is responsible for providing business analyst support to the Associate Vice President of Corporate Planning. This position relies on analytical skills to support the planning and execution of various corporate strategies while performing a variety of tasks to aid in overall departmental functions.

Role Description:

• Assist in analyzing and preparing management summaries on competition and peers’ financial results and business strategies.
• Support benchmarking of competition in business performance.
• Conduct analysis of domestic and global trends in the auto, financial services, and housing sectors.
• Engage in analyzing key economic trends and their potential impacts on the business.
• Assist in assessing changes in the regulatory landscape, political and economic factors that may affect our business both directly and indirectly.
• Provide support for new business activities as required.
• Regularly update management on key industry developments.
• Assist in the preparation of business plans, reports, budgets, and forecasts.
• Support management in defining and implementing corporate strategies.
• Aid management in developing business planning and forecasting techniques.

Requirements:

• A Bachelor’s degree in Engineering (BE) and an MBA from a well-recognized institution.
• 10 to 12 years of relevant experience in financial analysis, competitive analysis, and understanding of macro and microeconomic fundamentals from the automotive industry.
• A strong analytical mindset with an ability to make informed decisions.
• Effective communication skills to support executive presence and articulate company direction in discussions and presentations.
• Ability to think strategically and communicate effectively with different levels of management.
• Demonstrated capability to work with ambiguity and assist in complex strategic analysis projects.
• Experience across various industries, especially in the consumer sector.
• Interest in technology and tech trends.

Looking for an adept IT professional well versed in the field of IT project Management to join our dynamic team. In this role, you will be responsible for efficiently managing IT projects while also contributing your technical proficiency to the development process.

Job Responsibilities

• To collaborate with Account Manager, Solution Consultant to define project scope, objectives and deliverables.
• To develop detailed plans on project scopes including timelines, milestones and resource allocation.
• To coordinate with cross-functional teams to ensure seamless project execution and adherence to datelines of the project milestones to ensure it is completed on time to meet contractual requirements.
• To oversee project progress, identifying and mitigating risks.
• To monitor and control project expenses and resource utilisation.
• To communicate project status, updates and attend project meetings with Clients.
• To collate project documentation to ensure it is complete, accurate and maintained through the project lifecycle.
• Any other ad hoc duties that is assigned by supervisors.

Job Requirements

• Diploma in Information Technology or a related field.
• Proven experience as an IT Project Manager or in a similar role, preferably in an IT System Integrator background.
• Good understanding of project management methodologies and best practices.
• Good communication and interpersonal abilities with the capacity to interact effectively with technical and non-technical team members.
• Possess a proactive problem-solving attitude, coupled with a robust background in IT project management skills to handle customer expectations and requirements.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

About Us

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different

Your day to day

As an Assistant Reservations Manager, you assist with managing the guest reservations function including but not limited to advanced room reservations and group coordination service to ensure prompt service, productivity, and maximize hotel profitability. Serve as Reservations Manager in his/her absence.

FINANCIAL RETURNS

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
• Work with Reservations Manager to engage with OTA’s and other external partners if and when required
• Monitor group reservation activity daily and communicate status with sales department.
• Follow up on tentative sales bookings with respective sales staff to update status.
• Promote enrolment and administer loyalty programmes for hotel guests, including IHG Rewards, InterContinental Ambassador, Kimpton Inner Circle

GUEST EXPERIENCE

• Ensures that all communications relating to the hotel both external and internal are actioned efficiently in a professional and courteous manner, in accordance with brand standards
• Deal efficiently and courteously with all guests’ requests by monitoring and following up with the according team members and correct channels
• Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained.

PEOPLE

• Manage the daily activities of the reservations staff. Schedule and assign work.
• Trains, manages and motivates the erservations team in order to provide high standard of service for customers and meet departmental and hotel targets
• Assist the Reservations Manager to supervise and manage the performance of the department and facilitate the performance management cycle throughout the year
• Ensure all staff is properly trained on systems and service standards and have the tools and equipment needed to effectively carry out their job functions
• Define reservation SOP’s

RESPONSIBLE BUSINESS

• Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate.
• Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations forecase.
• Perform other duties as assigned including assisting Reservation Agents in their job functions during peak periods.

What we need from you

• Two years reservations/front office experience including supervisory experience
• Diploma or Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
• Able to commit to working weekends and evenings (no night shift required).
• Proficiency in using Opera
• Experience working in an international hotel chain will be an advantage.
• Must speak fluent English.

What we offer
We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

We are looking for a vibrant personality to join our A Team to deliver great experiences for our guests. Applicants with no prior experience are welcome to apply.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 0 - 3 years of relevant work experience (open to fresh grads as well)
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts

Your Perks:

• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• Discretionary Bonus
• Monthly monetary gratuities
• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation & Dental)
• Annual monetary flexible benefits, and more!

Quality Improvement & Innovation

• Lead and drive quality improvement initiatives within the cancer treatment and patient care domain
• Collaborate with clinical and operational teams to identify pain points and develop strategic solutions for improvement
• Engage stakeholders, including medical professionals, administrators, and support staff, to understand their challenges and implement effective problem-solving strategies
• Implement and leverage innovative approaches to enhance cancer treatment methodologies and patient care experiences
• Support Quality management framework

Project Ownership

• Take ownership of project together with the clinical lead, overseeing the entire lifecycle from project formation to execution.
• Collaborate with internal and external stakeholders in the early phases to assist in proposal scoping and development, contract management and project initiation.
• Develop a marketing and adoption plan to drive usage of the app among patients and caregivers.
• Any other projects/ tasks as assigned by dept.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Lead regional partner program planning and execution.
• Collaborate with teams to drive marketing plans.
• Create and guide partners on communication toolkits.
• Conduct consumer research for engaging campaigns.
• Manage e-commerce setup and drive online sales.

Requirements:

• Minimum Deg in Business/Marketing with at least 4-5 years of marketing related working experience.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.