Job Summary: The Front Office Manager is responsible for the overall management and operation of the Front Office department providing efficient service and meaningful experiences. You will foster a culture of hospitality, leading and directing the Front Office team towards achieving service excellence at all times and ensuring that every guest experience aligns with the hotel’s brand and service quality.

Key Responsibilities:

• Maintain a high guest service focus by always approaching your job with the guests in mind.
• Drive departmental objectives and oversee the daily operations and administration of the Front Office department which includes the Reception, Concierge and Communication Centre.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain presence in the lobby, setting the example to team members for guest service.
• Coordinate with the Housekeeping and Engineering department to ensure that cleaning and maintenance is followed up with and procedures are maintained.
• Develop, implement and monitor action plans to make improvements to guests’ experience and / or address shortfalls in standards. Identify shortfalls before they affect guest experience.
• Carry out recruitment, selection and onboarding activities for all Front Office team members.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Monitor and assess team members’ performance through regular review checks and feedback
• Plan, develop and conduct training for the team and identify and training gaps.
• Ensure the shift is reviewed, handovers and briefings are carried out.
• Maintain leave plans, monitor, control and minimize overtime for the department
• Maintain guest histories to assist with returning guests and VIPs.
• Review arrival list for all arrivals and VIPs, coordinating with all departments concerned to ensure that room allocation, amenities and special requests are arranged.
• Work closely with the VIP Services Manager, ensuring all VIP arrivals and departures are well organized. Welcome, escort and bid farewell to all VIP guests and any guests that require special attention.
• Continuously monitor and evaluate operations, policy and procedures of the Front Office. Identify opportunities to streamline processes and propose necessary productivity improvements to the Director of Rooms.
• Aid the Director of Rooms in the preparation of the monthly forecast and annual departmental budget. Control and review expenses, implementing control actions when needed.
• Be familiar with the hotel’s fire safety, security and emergency evacuation procedures. Coordinate with the Security team in times of crisis or vice activities within the hotel.
• Serve as the primary decision-maker when it comes to service recovery for guests.
• Oversee the development, management, communication and progress of the hotel’s Customer Relationship Management efforts and programmes.
• Ensure that all online and offline guest feedback has been addressed and resolved in a timely manner, recommend and implement correction actions as needed.
• Utilizing insights from guest feedback, industry trends and best practices, work closely with the Assistant Front Office Manager to recommend strategies in driving service enhancement.
• Depending on operations and / or manpower requirements, be ready to stand in and manage any sections within Front Office.

Skills & Knowledge:

• Service-Oriented: Passion for hospitality and strong commitment to service quality.
• Problem-Solving: Ability to identify and act on opportunities, think critically and act decisively.
• Interpersonal Skills: Recognize and address the different needs of both internal and external guests. Effectively communicate, engage and influence different stakeholders.

Experience & Qualifications:

• Diploma in Hotel Management or related field. MBA is a plus.
• 5+ years of managerial experience in hotel front office operations
• Proven leadership and decision-making skills, especially in high-pressure situations
• Proficiency in Opera / Opera Cloud
• Willingness to work flexible hours, including weekends and extended shifts when needed

About Royal Plaza on Scotts

At Royal Plaza on Scotts (RP), we continuously strive to create a workplace that promotes fun, happiness, trust, pride and camaraderie that will spur our talents to be their best.

Our best practices were being validated and recognized when we were awarded the Best Employer 2013 and Best Employer for Commitment to Engagement by Aon Hewitt, #1 Best Companies to Work by Great Place to Work® Singapore in 2019 and #1 Asia’s Best Workplaces by Great Place to Work® Singapore from 2019 to 2020.

RP is also immensely proud to receive the Tripartite Alliance Award in Work-Life Excellence, the only employer award endorsed by the tripartite partners (namely Ministry of Manpower, National Trades Union Congress (NTUC) and Singapore National Employers Federation). This award recognizes RP as one of the best organizations to work for in Singapore, with fair, responsible and progressive employment practices.

Voted Best Independent Hotel in Asia Pacific by TTG Asia Travel Awards for 10 consecutive years and awarded the 2017 Certificate of Excellence by TripAdvisor, RP is an iconic hotel located in the Orchard area, a bustling district in Singapore.

Come experience our culture and journey with us towards a great and progressive workplace!

Job Description: Social Media Marketing Executive

Position Overview:
We are seeking a dynamic and analytical Social Media Marketing Executive to join our team. The ideal candidate will combine a passion for data with creative skills in video editing and design to enhance our brand's presence across various platforms. This role involves monitoring and optimizing social media campaigns, creating engaging content, and providing actionable insights to drive business growth.

Key Responsibilities:

1. Social Media Strategy & Execution:Develop and implement social media strategies aligned with company goals and target audience. Manage and schedule posts across platforms (e.g., Facebook, Instagram, LinkedIn, TikTok, YouTube, etc). Stay updated on the latest social media trends, tools, and platform features.
   
2. Content Creation & Design: Collaborate with the creative team to produce high-quality content, including videos, graphics, and visuals. Utilize video editing tools (e.g., Adobe Premiere Pro, Final Cut Pro, CapCut or equivalent) to create compelling content. Design visually appealing graphics using tools like Canva, Adobe Photoshop, or Illustrator.
   
3. Analytics & Reporting:Monitor and analyze social media performance using analytics tools (e.g., Google Analytics, Meta Business Suite). Track KPIs such as engagement, reach, click-through rates, and conversions to evaluate campaign success. Provide detailed reports with insights and recommendations for optimizing campaigns.
   
4. Community Engagement:Manage social media interactions, respond to comments/messages, and foster community growth. Identify and engage with influencers, partners, and audience segments to build relationships and expand reach.
   
5. Ad Campaign Management:Assist in planning, creating, and optimizing paid social media campaigns. Monitor ad performance and ensure campaigns achieve maximum ROI within budget.
   
6. Market Research:Conduct competitor analysis to benchmark performance and identify opportunities. Research audience preferences and behaviors to refine targeting and content strategies.
   

Qualifications:

• Education: Bachelor’s degree in Marketing, Communications, Graphic Design, or a related field.
• Experience: 1–3 years of experience in social media marketing, video editing, or design.
• Proficiency in social media platforms and tools
• Experience with video editing software is a plus! (e.g., Adobe Premiere Pro, Final Cut Pro).
• Graphic design skills is a plus! (e.g Canva, Adobe Photoshop, or Illustrator).
• Strong analytical skills and experience with data interpretation.

Skills & Competencies:

• Creativity and a strong eye for design.
• Proficiency in video editing and graphic design tools.
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Ability to analyze data and translate insights into strategies.
• Team-oriented mindset with a proactive attitude.

Why Join Us?

• Work in a fast-paced and innovative environment.
• Showcase your creativity and analytical skills.
• Grow your career with a supportive and collaborative team.
• Competitive salary and benefits package.

Job scope:

• Prepare shipping documents like packing list, delivery orders and forward to relevant parties
• Responsible for packing of goods for export shipments
• Perform all store duties including receiving, issuing, checking, load/unloading of goods
• Prepare and churn out Purchase Order (PO) from the in-house accounting system
• Coordinate with freight forwarders to ensure timely delivery of products to local and oversea customers
• Work on shipment related modules in an ERP system
• Handle and reply to customer enquiries via phone and e-mails on product availability and delivery schedule
• Takes on any ad-hoc tasks or projects as assigned by superior
• Daily SAP Data Maintenance to support Direct Shipment to other countries
• Ensure Compliance Dual Use End User Declaration are completed before shipment

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Job Title:Health Supplement & Skin Care Products Trainer & Sales Manager

Location: Singapore , Malaysia , philipine , Indonesia , Vietman

Company: BF Health & Skin Care Global Pte Ltd

Job Type:Full-Time

Job Summary:

BF Health & Skin Care Global Pte Ltd is seeking a dynamic and experienced individual to join our team as a Health Supplement & Skin Care Products Trainer & Sales Manager. The successful candidate will be responsible for training staff on product knowledge, managing sales strategies, and ensuring excellent customer satisfaction. This role combines training and sales management, requiring a passion for skincare, health supplements, and team leadership.

Key Responsibilities:

1. Product Training & Development:

• Provide in-depth training to staff and sales teams on skincare products, health supplements, and their benefits.
• Develop comprehensive product training manuals and materials for internal and external stakeholders.
• Stay up-to-date with industry trends and new product launches to continuously enhance training content.

2. Sales Management:

• Lead and manage the sales team, setting targets and implementing strategies to achieve sales goals.
• Monitor sales performance and provide coaching to the team to improve customer engagement and sales techniques.
• Develop and execute promotional campaigns and sales incentives to drive product sales.

3. Customer Relationship Management:

• Ensure exceptional customer service by training staff on how to effectively educate customers about products.
• Address customer inquiries and concerns, providing personalized recommendations based on their needs.
• Build and maintain long-term customer relationships to encourage repeat business.

4. Market Analysis & Strategy:

• Conduct market research to identify trends, customer needs, and competitor activities.
• Collaborate with the marketing team to develop strategies for product positioning and market penetration.
• Analyze sales data and prepare reports to identify areas for improvement and new opportunities.

5. Team Leadership & Development:

• Lead, mentor, and motivate the sales team to achieve individual and team performance goals.
• Implement performance metrics and conduct regular evaluations to ensure team success.
• Foster a positive work environment, promoting teamwork and professional growth.

Qualifications:

• A related field. A background in health, skincare, or wellness is preferred.
• 3+ years of experience in sales and training, ideally in the health supplement or skincare industry.
• Proven ability to lead and manage a sales team.
• Strong communication, presentation, and interpersonal skills.
• Ability to conduct product demonstrations and workshops.
• Familiarity with CRM systems and sales management tools.
• Passion for health, wellness, and skincare products.

Key Skills:

• Sales leadership and strategy
• Product training and development
• Customer relationship management
• Market analysis
• Strong communication and presentation abilities
• Team management and development

Benefits:

• Competitive salary with performance-based bonuses
• Career growth opportunities
• Employee discounts on health supplements and skincare products
• Ongoing training and professional development

Responsibilities:

• Build strong and collaborative relationships with AHP leaders and employees across various departments.
• Act as a trusted advisor on all HR matters, including talent acquisition, employee relations, performance management, compensation and benefits, learning and development, and employee engagement.
• Proactively identify and address HR challenges and opportunities within the AHP portfolio.
• Lead the recruitment and selection process for AHP positions, ensuring a diverse and high-quality talent pipeline.
• Develop and implement talent development programs to enhance the skills and competencies of AHP professionals.
• Manage performance management processes, including performance reviews, goal setting, and talent reviews.
• Conduct employee relations investigations and guide on disciplinary matters.
• Ensure compliance with all relevant HR policies, procedures, and regulations.
• Advise on the interpretation and application of HR policies and procedures.
• Contribute to the development and implementation of new HR initiatives and programs.
• Analyze HR data and metrics to identify trends and areas for improvement.
• Prepare reports and presentations on HR-related matters for management review.
• Collaborate effectively with other HR departments, such as compensation and benefits, learning and development, and employee relations.
• Build and maintain strong relationships with external stakeholders, such as professional associations and regulatory bodies.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of relevant HR experience, with at least 3 years in an HRBP role.
• Experience working in a healthcare setting is highly preferred.
• Strong knowledge of HR principles, practices, and legislation.
• Excellent communication, interpersonal, and presentation skills.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Specialist Recruiter

CEI Reg No: R25126657

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job scope:

-Support daily office operations and manage communications

-Maintain office supplies and organize documents

-Assist with scheduling calls/appointments and administrative tasks (support executives)

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Location:

• Upper Thomson

Working Hours:

• 5-day work week (2 weekdays off)
• 8:30 am - 6:15 pm / 9:30 am - 7:15 pm

Basic Salary:

• $2,500 - $3,500

Responsibilities:

• Be the main contact for patients & partners
• Manage appointments & inquiries
• Deliver top-notch customer service & resolve concerns
• Maintain accurate records & reports

Requirements:

• Min O Level and above
• 2 Year of Customer Service experience
• Able to commit 2 rotating shift , 5 days including both weekend

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

About Us

Established by a group of visionaries, UniOracle Alliance (UOA) has reached the pinnacle of the financial services industry by nurturing talents from diverse backgrounds. With a strong commitment to integrity, we provide professional financial advice and deliver a first-class service experience to our esteemed clients and working partners.

We believe that a cohesive working environment is essential to a joyful lifestyle and the foundation of a great career. Dominated by a group of young, vibrant, and dynamic entrepreneurs, we at UOA work hard and play hard as we come together to Aspire, Adapt, and Achieve in this life-changing and rewarding pursuit.

The true value of our business is summarized simply in our UOA mission statement: "Betterment of Self through Betterment of Others." The emblems of our success reflect the number of lives we have touched and inspired.

Job Summary:

The Admin Assistant will be responsible for providing administrative and sales support to the company. The successful candidate will be highly organized and detailed oriented, efficient, and able to multitask in a fast-paced environment.

Responsibilities:

• Provide administrative support by managing paperwork, organizing files, and handling correspondence.
• Assist in sales-related tasks, such as preparing reports and coordinating activities.
• Schedule appointments, meetings, and calls, and ensure that they are prepared and on time for all engagements.
• Prepare presentations and reports.

Requirements:

• No experience required.
• Proficient in Microsoft Office.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proactive and able to work independently.
• Minimum Local Polytechnic Diploma.
• Singaporean only.
• Working Hours: 4 days work week, 10am to 5pm with 1hr break

Benefits:

• Salary: $12/hr
• Training and support to ensure your success.
• A positive and collaborative work environment.
• Embrace a safe fail environment that encourages learning from mistakes, fostering creativity and innovation.

Shortlisted candidates will be notified via WhatsApp text for interview arrangement.

Internally Recruit Express are looking for Temp Consultants

• Responsible for the assisting with recruitment cycle from getting details from candidates for their resumes to helping to communicate offers to candidates
• Assisting with submissions and checking of documents
• Coordination of interviews for candidates

Requirements:

• Min. Diploma / Degree in any Discipline, preferably in Science (Nursing, Chemistry, Applied Science, Lifescience, Business, Human Resource, Business Management etc)
• High Optimism and a Never-say-die attitude!
• Resourceful, motivated and persistent
• Dedicated, committed and responsible individuals
• Great team spirit, persistent, good communication and interpersonal skills
• Being passionate about meeting people is essential, you must enjoy meeting and interacting with diverse sorts of people as well as interested to foster closer relations with your clientele and candidates
• For successful candidates, Recruit Express offers an attractive remunerations, comprehensive training and a dynamic working environment and exciting opportunities to develop a rewarding career!

Interested candidates please send a copy of your resume to [email protected]

Denyse Nicole Tan Shuqin

Recruit Express Pte Ltd

C.E.I Registration No.: R1333503

EA License No. 99C4599

The Opportunity

• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Social Media Manager to join their team
• Starts off as a 12 months contract

The Job

• Setting content strategy and driving engagement on our social platforms targeted at corporate clients. Develop and implement engaging social media content that aligns with the bank's brand and marketing goals, ensuring posts are optimised for reach and virality.
• Oversee the creation of multimedia content, including videos, graphics, and written posts, ensuring high-quality and engaging material that resonates with the target audience.
• Stay updated on the latest social media trends, fads, and platform updates to incorporate into the bank's social media strategy.
• Build and foster a community around the bank's social media channels by actively engaging with followers and responding to feedback.
• Utilise expertise in social media algorithms to adapt content strategies that maximise organic reach and engagement.
• Analyse social media metrics and translate insights into actionable strategies to improve performance, engagement, and conversion rates.
• Create, review, and post content in both English and Chinese to effectively engage a diverse audience.
• Work with cross-functional teams, including design and marketing, to ensure cohesive messaging across all platforms.
• Support marketing campaigns by generating content tailored for social media that enhances reach and campaign effectiveness.
• Regularly test new ideas and formats to stay ahead of the curve and drive continuous improvement.

The Talent

• Demonstrated experience in social media management and content creation. Experience working with financial institutions is a plus. Familiarity with the use of various AI tools in content production.
• Strong understanding of backend algorithms for major social media platforms (e.g., Instagram, Facebook, LinkedIn, TikTok, WeChat).
• Proven ability to create content that captivates and drives engagement.
• Data and results-oriented with the ability to analyse key performance indicators and make data-driven decisions.
• Excellent command of spoken and written English and Chinese to liaise with Mandarin speaking clients.
• Strong social media following that reflects knowledge and execution of successful content strategies.

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Social Media Manager
• All shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385

Roles & Responsibilities

The RAQA Manager is responsible for overseeing regulatory compliance and quality affair functions within the organization. The RAQA Manager will work closely with the Head of RAQA and cross- functionally with teams including R&D, Product Development and Operations teams to ensure regulatory requirements and regulatory strategies are effectively implemented and quality systems are maintained and improved.

Key Responsibilities:

(a) Prepare good quality technical documentation.

(b) Manage regulatory submissions for pre-market product registration, renewals, and amendments to ensure timely market entry and compliance.

(c) Stay up to date on evolving regulations and guidelines and provide guidance to internal teams on regulatory landscape.

(d) Monitor post- market surveillance and timely reporting to regulatory authorities.

(e) Prepare and support internal audits, regulatory inspections and audits by notified body, regulatory agencies, partners, and addressing any findings or non- compliance issues that arise.

(f) Support supplier management and audits.

(g) Manage and maintain the effectiveness of Quality Management System (ISO 13485).

(h) Develop, implement and maintain SOPs and quality processes.

(i) Provide training to employees on regulatory and quality requirements.

(j) Responsible for database, processes and systems within RAQA.

Qualifications and Competency

(a) At least Bachelor’s degree in Life Sciences, Biomedical Engineering or a related field.

(b) At least 5 years of professional experience in regulatory affairs and quality affairs in medical device industry.

(c) In-depth knowledge of global regulatory frameworks (US FDA, EU MDR, TGA, SG HSA etc)

(d) Strong knowledge and understanding of ISO 13485, GMP, regulatory and quality standards

(e) Excellent project management, organizational and problem solving skills

(f) Strong attention to details with the ability to manage multiple priorities and deadlines.

(g) Excellent written and verbal communication skills

(h) Proficient in Microsoft Office

(i) Background in medical device manufacturing would be an added advantage.

Expected salary (full time): $1800-2500/month depending on skillset and experience

Expected salary (part time): $70-100/day depending on skillset and experience

What are we looking for?

• Singaporeans and PRs
• A friendly personality to say hi to our patients and make them feel at home
• Good learning attitude because you will learn so much here (we value your progression)
• Happy with working on at least one, if not both weekends. We will try to keep your workdays to 5 a week but if you are willing to work 6 days a week, we will compensate you accordingly.
• Looking for clinic assistant willing to work at both HarbourFront Centre Branch/Somerset Branch

Career progression:

• Clinic Assistant -> Clinic Supervisor -> Assistant Clinic Manager -> Clinic Manager

Job description:

• Say the warmest Hi to our patients to light their day! Handle registration and data entry (most patients register on their own through the system so less work for you

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

The Opportunity

• Adecco is partnering with a leading bank to look for a Futures & Derivatives Clearing - Front to Bank Review - BA/ PM
• Focus: Provide PM/ BA support for front to back control review in futures and derivatives clearing.
• Starts off as a contract 31st Jan 2025 - 31st Oct 2025
• Location: East

The Talent

• Knowledge on Futures and Options products and Clearing industry
• Experience of working across multiple disciplines within finance or related industry
• Examples of delivering process improvements and controls enhancement
• Knowledge of Operations businesses/ functions in an Investment Banking environment beneficial
• Experience in Data Analysis and any data tracing through multiple systems front to back would be highly beneficial
• Have experience of leading User Acceptance Testing (UAT) projects, including overseeing the development & implementation of the UAT test plan, scripts and tools using the detailed functional requirements document.
• Excellent analytical and problem-solving skills and ability to clearly document findings and put together proposals for solutions.
• Inquisitive mind set and willing to work outside your comfort zone in either skills, time or location
• Be a strong communicator both written and verbal to help explain the problem, capture the team inputs and work through to resolution
• Knowledge & understanding of workflows and controls to enable leadership within the team
• Lead wider teams in proving the effectiveness of the process or controls
• Ability to work independently, multi-task, well organized and have great attention to detail and take ownership of various parts of a project or initiative.
• Able to lead conference calls and produce meeting agendas, materials, and minutes.
• Excellent Excel, Powerpoint and process mapping skillsets
• Ability to work in fast paced environment under tight contractual deadlines.
• Excellent communication and stakeholder management skills, with the ability to communicate to a range of audiences and facilitate discussions.
• Willingness to ask questions, challenge the process and seek out answers.

The Job

• Evaluating front to back control processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions with SME's and other inputs.
• Leading ongoing reviews of business processes and developing optimisation strategies for Target Operating Models, BRDs, User Stories, Test Case.
• Staying up-to-date on the latest process and operational advancements to automate and modernise systems.
• Conducting meetings and presentations to share ideas and findings.
• Communicating with all stakeholders & to elicit, analyse and validate the requirements for changes to control processes, within workshops, working groups and other forums.
• Identifying, documenting, and analysing business requirements against risk through process discovery and managing these through to completion/escalation
• Analysing the information collected in a detailed manner whilst working independently and as part of the overall team

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply Project Manager (FX & Derivatives)
• We regret to inform that only shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

• Oversee and manage the day-to-day operations of the Channel Operations team, ensuring the achievement of service level agreements (SLAs) and operational excellence.
• Develop and implement strategies to optimize channel efficiency, improve workflows, and meet organizational objectives.
• Monitor team performance and provide regular feedback, coaching, and mentoring to ensure professional growth and high performance to ServiceSG’s Service Transformation and Planning Team.
• Collaborate with stakeholders (E.g. public agencies) to address operational challenges, gather insights, and support cross-functional initiatives.
• Prepare and present regular reports on team performance, KPIs, and improvement opportunities to management.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

As a vital member of our HR team, you will work closely with the Senior Assistant Director to manage and execute our annual performance exercise. You’ll play a key role in shaping the performance management cycle, from goal-setting to year-end reviews, ensuring a smooth and effective process.

What You’ll Do:

• Data Analysis & Reporting: Prepare insightful reports on preliminary ratings and promotion recommendations that drive informed decision-making.
• System Support: Setup the system for the annual exercise and provide support to users on the system.
• Facilitate Engaging Sessions: Co-lead pre-moderation and main moderation sessions with Senior Management, fostering a culture of open dialogue and collaboration.
• Collaborate for Success: Partner with the Centre of Excellence and HR Business Partners to ensure timely submissions of performance appraisals, making a tangible impact on our organizational success.

Champion Risk and Governance!

Support our commitment to integrity and compliance by assisting in the annual conflict of interest and compliance leave exercises. Your expertise will help ensure that our policies are clear and adhered to across the board.

Your Responsibilities:

• Provide expert guidance on Conflict-of-Interest Declarations, ensuring transparency and completeness.
• Manage & support staff compliance with policies and assist in non-payroll HR audits.
• Communicate key policies and procedures effectively to all levels of staff, enhancing understanding and compliance.
• Undertake any other projects as assigned by the Head of Unit.

What You’ll Achieve:

• Prepare staff listings and user access for surveys, ensuring high participation rates.
• Liaise with the vendor and Centre of Excellence to ensure tasks are completed on-time.
• Analyse survey results and craft compelling communication materials to address areas for improvement.
• Collaborate with departments to develop actionable intervention plans, presenting insights to the management team.
• Undertake any other projects as assigned.

What We’re Looking For:

• A Bachelor’s degree from a recognized university; a post-graduate qualification in HR Management is a plus!
• At least 5 years of experience in Human Resources;
• Experience in healthcare preferred.

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Step into the world of airline partnerships in Asia Pacific with a Sales edge! As Senior Manager Joint Venture and Partnership Management, you'll shape the future of collaborations with CA, NH, SQ, and beyond, driving growth and innovation.

Ready to lead the charge? Join us!

Candidates are encouraged to apply at our career portal here!

Job opening: Senior Manager Asia Joint Venture & Partnership Sales | Career-Portal | lufthansagroup.careers

Goals

The Senior Manager Joint Venture and Partnership Management is responsible for the coordination and development of the Joint Ventures and Partnerships in Asia Pacific, ensuring the business development and revenue optimization with Joint Venture (JV) partners CA, NH, SQ and the continuous further development of existing and new partnerships in accordance with the Sales strategy.

Tasks

The Senior Manager Asia Joint Venture & Partnership Sales is responsible to:

• Ensure and secure effective coordination of Sales activities related to the respective JV/Partnership and Alliance topics
• Further develop the commercial cooperation between LHG and JV including process harmonization, integration, creating synergies from Sales perspective
• Represent Sales interests with interfaces/panels/boards and actively participate in the decision-making process
• Foster close collaboration and information exchange with internal and external interfaces
• Initiate and coordinate communication measures in the JV/Partnership environment with focus on Sales and safeguard the communication flow with Sales partners
• Serve as the primary contact person and counterpart to the JV partner for Sales

Requirements

The ideal Senior Manager Asia Joint Venture & Partnership Sales should meet the following requirements:

• Master’s degree in business administration, economics or equivalent required
• Min. 6 years of relevant professional experience in Sales or other commercial processes (Network, Revenue Management, Distribution, Alliances)
• Very good knowledge of the global airline industry and Lufthansa Group
• Excellent negotiation and communication skills, with business fluency in English
• Excellent strategic and conceptual thinking skills
• High intercultural competency / experience, confidence in the international field
• Demonstrated sense of responsibility, high commitment, and resilience in high-pressure situations
• Excellent organizational skills, with the ability to structure, prioritize, and deliver results within tight deadlines

Only successful applicants will be contacted.

Candidates are encouraged to apply at our career portal here!

Job opening: Senior Manager Asia Joint Venture & Partnership Sales | Career-Portal | lufthansagroup.careers

Are you looking for new perspectives?

Then look forward with us and expand the boundaries of live communication together with us.

About mac. brand spaces Singapore Pte Ltd

mac. brand spaces Singapore Pte Ltd want to strengthen our diverse team with curious and optimistic people who want to help shape the change in the trade fair and event industry.

With a consistent focus on sustainability and extensive digital expertise, we are leaders in the exhibtion / trade show industry. An appreciative and non-discriminatory corporate culture forms the foundation of our family working atmosphere and the well-being of our employees.

It creates space for the development of one's own abilities and welcomes all those who also value careful and fair cooperation.

In addition to the headquarters in Langenlonsheim and other locations in Germany, we operate worldwide with a global partner network as well as branches in Vienna, Shanghai and Singapore.

Ready for change? Then we look forward to getting to know you.

Job Description

• Sales and Business Development

• Identify and secure new business opportunities

• Expand clientele base

• Client Relationship Management

• Work with Project Management Team

• Curate Collaboration Opportunities

We Provide

• Diversity, Cool Work Environment & Work Culture

• Flexible Working Hours Program

• Hybrid Working Arrangement

• Group Insurance

Requirement:

• At least 5-7 years in exhibition and event industry, with strong track record in sales and business development

• Strong organizational and management skills

• Good communication skills, negotiation skills and Interpersonal skills

• Self-starter’s attitude, positive attitude, easy going & positive values in ethics & personal integrity

• Creative, mature and leadership qualities

Advantage:

• Any other relating skills & experience in exhibition and events industry

• Familiarity with exhibition and event trends and developments

• Willingness to delegate tasks and organize a team

The Opportunity

• Opportunity to work with MNC Client
• 5 days' work week, Office Hours
• Working location: CBD

Key Responsibilities:

1. EN 9100 Certification Preparation:
   • Lead the deployment and implementation of EN 9100 standards within the new factory.
   • Develop and oversee the creation of required process documents, including Quality Manuals, flowcharts, procedures, and work instructions.
2. Process Optimization and Documentation:
   • Conduct process mapping to define and document process flows, interfaces, inputs/outputs, criteria, and KPIs.
   • Establish and maintain dashboards to monitor quality performance and ensure compliance with EN 9100 standards.
3. Auditing and Compliance:
   • Conduct internal and external audits in line with certification requirements (e.g., EN 9100, ISO 9001, ISO 14001, etc.).
   • Support and coordinate Management System Certification audits, ensuring successful outcomes.
4. Team Engagement and Communication:
   • Act as the primary point of contact for all quality-related activities, engaging with cross-functional teams to align actions with certification goals.
   • Drive team collaboration through effective communication, synthesizing information, pushing action plans, and ensuring feedback loops.
5. Continuous Improvement:
   • Identify gaps and areas for improvement within existing processes and implement corrective actions.

Required Qualifications and Skills:

Education and Experience:

• Bachelor’s degree in Engineering, Quality Management, or a related field.
• Minimum of 3 years of experience in EN 9100or ISO 9001 standard deployment or operations.

Technical Skills:

• In-depth knowledge of EN 9100 standards (ISO 9001 knowledge is acceptable if complemented by relevant experience).
• Proven expertise in internal and external audits, with experience in certifications such as ISO 9001, EN 9100, ISO 14001, or ISO 17025.
• Strong process-oriented mindset with the ability to map processes, define KPIs, and develop dashboards.
• Proficient in creating and revising quality documentation, including manuals, flowcharts, and procedural instructions.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA Licence Number: 91C2918

Registration Number: R22106307