• Must have over 3 years of experience in manage TCM SPA
• Responsibility to sales and service performances
• Can work under fast-paced and passions to serve customers under any conditions
• Willing to work during weekend and public holidays
• Weekday off, must follow the working schedule
• Should have good customer service skills to put clients at ease
• Sensitivity and understanding towards your clients' needs
• The ability to work well with your hands for giving treatments
• Excellent verbal communication skills to explain treatments
• To be thorough and pay attention to detail
• Have experience with beauty therapies and good knowledge of skin and body care products

· Lead the team and ensure the service standards are upheld

· Ensure smooth day-to-day operation of the restaurant

· Obtain sales target and KPIs given by the management

· Promote positive work environment

· Ensuring compliance with licensing, hygiene and health and safety legislation/guideline

· Assist in sending daily sales report

· Find ways to improve operations

· Enhance the customer experience and ensure customer satisfaction

· Work with kitchen team on purchasing of supplies

Job Requirement

· Strong communication, interpersonal and management skills

· Team Player

· Initiative

· At least 5 years and above of experience in a F&B outlet

· Ability to professionally address customer complaints

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

• Explain services to the customers
• Apply pressure with the thumb and fingers to the client's feet
• Communicating with guests during massages to adjust massage techniques as required.
• Cleaning and sanitizing work areas.
• Keep service records
• Enquiring about guests' medical conditions and allergies before providing services.
• Uphold hygiene standards and follow health and safety regulations

Requirements:

• Proven experience working as a FOOT REFLEXOLOGIST.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.
• Able to work on weekend and public holiday.

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

Job Description: Lead, Supervise and manage Operational teams in Singapore Improve processes, policies and procedures, monitor and audit compliances.
Establish work task, accountability and deliverables
Monitor performance and implement improvements
Strategic input, Liaison with top management and assist in the development of strategic plans for operational activity.
Implement and manage operational plans

Job Requirements:Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Business Studies/Administration/Management or equivalent.

Working experience in the related field is required for this position.
Critical thinking and problem solving skills, planning and organizing, self initiative and good time management
Decision making skills, persuasive and ability to influence, lead and high stress tolerance. The incumbent must be able to travel regionally on short notice if necessary.

please indicate your expected remuneration and notice period in your resume. We regret that only shortlisted candidates will be notified.Thank you for applying.

Work Responsibilities

* Greet customer and good persona skill

* Assist customer in purchases and make recommendations, if necessary

* Maintain a clean , organized , and comfortable

* Be attentive to customers , providing answer to question

* Keeping up to date with special promotion

* Receive , stock and maintain inventories

* Restock low stock merchandise and ensure products are properly displayed at all times

* Assist with inventory counts and placement of new products

* Report discrepancies and problems

* Handle customers complaints

Requirements

* Secondary education / A level or higher qualification

* Good communication and strong interpersonal skill

* Good team player

* Service oriented and excellent service attitude

* Work with passion, zest, energy and professionalism

* Training will be provided

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Medley Music School has vacancy for the following position - Manager.

As a Manager, you will -

• Ensure the smooth daily operations of the business, supervising staff and overseeing daily operations.
• Be a good manager and leader of front desk staff, ensuring that they too provide professional customer service to all students, parents, teachers and other stakeholders by handling customer inquiries and resolving issues.
• You will set goals and objectives for the team, monitoring their performance and providing feedback, delegating tasks and assignments to team members, providing guidance and support to team members.
• Monitor the sales and store of inventory.
• Handle backend HR duties like planning of schedule, hiring, staff performance review and application of work passes, ensuring compliance with company policies and procedures.
• Manage budgets and resources effectively and handling the basic financial duties of the school’s operations.

Manager Requirements:

• Ability to inspire, motivate, and lead a team effectively.
• Excellent verbal and written communication to convey ideas clearly and facilitate understanding among team members.
• Capability to prioritize tasks, manage time efficiently, and coordinate multiple projects simultaneously.
• Aptitude to analyze situations, identify issues, and develop effective solutions promptly.
• Capacity to make sound decisions under pressure, considering various factors and potential outcomes.
• Strong relationship-building skills to foster a positive and collaborative work environment.
• Flexibility to adapt to changing circumstances, strategies, and business needs.
• Relevant experience in a managerial or leadership role, with a proven track record of achieving results and driving team performance.

You should be a degree holder with good interpersonal and communication skills. You are good at managing and motivating your staff, yet a team player with a spirit of excellence in your day-to-day tasks. You are resourceful and responsible, excellent in organising and executing. Faced with a difficult task or customer, you will not give up but rather think of ways to effectively address the issue. Computer-literacy is a pre-requisite and you must be able to commit both weekend.

Knowledge and interest in music or in children enrichment will be an advantage

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.

• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.

• Health and safety of the workforce.

• Carrying out and attaining the mission and the goals of the business unit managed.

• Development of a superior workforce.

• Development of the department.

• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.

• Personal ongoing self-development and personal growth as an employee.

• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.

• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.

• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.

• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.

• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.

• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..

• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.

• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.

• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.

• Knowledge of the functions, operation, and mission of the specific department.

• Better than average written and spoken communication skills.

• Outstanding interpersonal relationship building and employee coaching and development skills.

• Management experience in a team-oriented workplace preferred.

• Demonstrated ability to lead and develop a department and department staff members.

• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.

• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.

• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..

• Evidence of the ability to practice a high level of confidentiality.

• Excellent organizational management skills.

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

• Renowned Reatil Chain
• Basic up $4000
• Full Benefits (AWS + Staff Discount)
• 5 days (Rotating off day)
• Location: Northeast Region + Jurong

Responsibilities:

• Team Support: Assist in supervising staff, managing schedules, and ensuring smooth store operations.
• Customer Assistance: Provide excellent service, address customer inquiries, and resolve minor complaints.
• Inventory Assistance: Support inventory management, restocking, and maintaining accurate stock records.
• Sales Support: Assist in meeting sales targets, implementing promotions, and optimizing store performance.
• Store Upkeep: Help maintain store cleanliness, organize displays, and ensure merchandising standards.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R1873990 | Lucky Lee Ding Cong

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

Benefits:

• Basic Salary up to $4,500 with yearly increment based on performance.
• Week 1 (6 working days), Week 2 (5 working days), Week 3 (6 working days), Week 4 (5 working days) – Depending on roster basis
• Working timing: 8am to 5pm

Job Description:

This is a full time role for an Assistant Operations Manager located in Geylang Bahru. Our client is one of Singapore's Leading Specialists for Buddhist funeral services and you will be responsible for managing funeral transfers and services, preparing monthly schedules for ground staff, and handling petty cash and vehicle-related matters. They work closely with all departments, oversee the Customer Service Team by assisting with phone duties and managing funeral parlours, and ensure the Operations Team adheres to company policies and processes. Additionally, they assist the Human Resources Team with talent recruitment and perform other ad-hoc duties as assigned.

Qualifications:

• Minimum 2-4 years of management experience
• Comfortable working in the funeral industry
• Possess class 3 driver license
• Able to do shift work, and work on Public Holidays and Overtime
• 
  

Responsibilities

• Work closely with the multidisciplinary care team to provide clients with a seamless delivery of care which is of high-quality, safe and cost-efficient and communicate and work effectively with the team in executing individualised care plan for clients require custodial care, maintenance activities and/or rehabilitation services
• Assist in preparing the rehabilitation room(s), occupational therapy room by following prescribed procedures and protocols, including tidying therapy areas and assisting in cleaning of equipment and area(s)
• Prepare clients for physical or occupational therapies treatment by welcoming and providing and assisting clients into therapeutic apparels, and escorting elderly clients to the washroom
• Assist the therapist(s) in implementing rehabilitation programmes and therapy works to clients including setting up / supervising / assisting clients in the performance of therapeutic activities / exercises, such as helping clients onto exercise equipment, positioning clients on equipment, and monitoring motion and performing prescribed exercises and strengthening techniques, etc
• Educate clients by demonstrating proper use of equipment and exercise routines
• Assist in setting up inventory list of equipment and medical supplies by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies
• Ensure operation of rehabilitation equipment by completing routine maintenance requirements; following manufacturers’ instructions; troubleshooting and reporting of malfunctions; calling for repairs
• Assist in preparing materials for conducting of recreational programmes and events
• Assist FHGCC’s driver in transporting client from home to FHGCC and return trip when assigned
• Perform basic data entry and retrieval of data when required

Requirements

• Certificate in Therapy Services
• Good communication and interpersonal skills
• Basic computer skills in Microsoft Office – MS Word and Excel
• Preferably with at least 2 years working experience as Therapy Aide or in eldercare setting

Responsibilities:

• Manage accounts payable and receivable processes, ensuring timely payments and collections.
• Reconcile bank statements and maintain accurate financial records.
• Ensure the accuracy and completeness of all financial transactions.
• Track budget performance and report variances to management.
• Maintain and manage client accounts, ensuring accurate billing and timely collections.
• Provide financial information and support to clients.
• Address and resolve financial issues and inquiries promptly
• Work closely with internal teams, including finance, sales, and operations, to ensure financial accuracy and efficiency.
• Maintain financial documentation and filing systems.
• Assist with the development and implementation of financial policies and procedures.
• Provide administrative support to the finance department as needed.

Requirement:

• Good with MS Excel (Pivot Tables, look up functions)
• Correspond with vendors / customer and respond to inquiries
• Preferably with GL experience a plus
• Maintain vendor / Customer files
• Meticulous and able to handle high volume of transactions
• Attention to detail and accuracy
• Good problem-solving, and time management skills
• Assist in streamlining and improving the AR / AP process, identifying areas of performance improvement.
• Maintain good communication with all departments as well as customer / vendor
• Perform other ad-hoc assignment and project as and when necessary.

Your role will be to:

• Answer telephone calls, Whatsapp Business messages, and emails
• Schedule appointments for patients
• Meet and greet patients who come to our clinic
• Register patients using clinic management software
• Explain bills to patients and collect payment
• Submit insurance claims
• Handle patient's questions, feedback, and care concerns
• Coordinate various care appointments for patients
• All Admin works relating to clinic
• Keep our clinic running smoothly every day

Skills and Attributes:

• Able to multi-task and adapt to a fast-paced work environment
• Resilient under pressure
• Able to trouble shoot and problem solve independently
• Detailed and meticulous
• Possesses emotional maturity and have a great interpersonal skills
• A responsible team-player who takes initiative and accountability for duties.
• Proficient in Microsoft Office, emailing and WhatsApp.
• At least 2 years healthcare experience.

A family medicine clinic in Novena seeking permanent full-time clinic assistant.

Responsibilities include

- patient registration & scheduling of appointments, payment collections, corporate and insurance claims

- Assist doctors during consultation

- Assist in managing the clinic to ensure a high level of operational efficiency, including inventory related matters

- Attend to telephone/email/whatsapp enquiries

- Filling and maintaining proper documentation

- Any other administrative or ad-hoc duties

Job Type:

Permanent Full-time, including Saturday mornings (working hours Mon to Fri 8.30am to 5.30pm, and Sat 8.30am to 12.30pm).

Salary: negotiable, $1,900- $2,300.00 per month depending on education, experience and skills

Key Responsibilities:

• Assist teachers in preparing and carrying out lesson plans, i.e. setting up materials, and ensuring children stay on task.
• Assist teachers in providing individualizes support to children who need extra help, including one-on-one guidance and small group instruction.
• Assist teachers to help maintain classroom discipline by enforcing rules and implementing behavior management strategies.
• Assist teachers in providing input for bi-annual assessment of children's development through observations, and other assessment tools, and help in preparing progress reports.
• Handle administrative duties such as taking attendance, maintaining student records, and managing classroom supplies, i.e. sanitizer, tissue papers.
• Help to create and maintain a positive, inclusive, and safe classroom environment.
• Ensure the classroom is safe and clean.
• Assist teachers during school programmes, fields trips, and activities.
• Train children to observe good hygiene practices.
• Change diapers, shower children, and train young children in toileting.
• Feed children meals and encourage them to drink water.

Job Requirements

• Fundamentals Certificate in early Childhood Care and Education (FECCE).
• Preferably with experience in handling young children.
• Preferably with relevant working experience.

Why join us?

• Attractive salaries that commensurate with work experience.
• Accessible by public transportation, near MRT
• Air-conditioned environment

Job description:

• Assist in loading and unloading of products;
• Pick and pack products;
• Check quantity of product is in order;
• Ad-hoc duties as per assigned by supervisor.

Requirements:

• Good team player;
• Able to carry boxes minimum 10kg;
• Able to work in fast paced environment;
• Hardworking with initiative;
• Willing to grow with the company.

Job description:

General clerical duties include:-

• Filing, data entry, customer documentation management, procedures, E-claims
• Customer visits management: -room booking, room setup with drinks, snacks, labcoat, ESD shoe, etc
  Lunch arrangement
  Customer visit badge
  
• Maintaining on-site customer’s room cleanliness on lapcoat changes and any adhoc customer needs on site
• Order, maintain, record and track customer gifts inventory, drinks and snacks
• Order, maintain, record and track on dept usage items like ESD shoes, stationery, etc
• Carryout and support Program or ad-hoc activities as assigned.This includes contacting customer for PO, invoice, RMA arrangement, etc
  
• Manage shipment arrangement to assign customer account
• Prepares program reports for management, client, or others.Perform routine reports in frequency of daily, weekly, monthly, etc
  
• Contribute to the workplace safety and health improvement for the employees, as well as environmental protection, by adhering to the company’s Environmental, Health and Safety policies and procedures, and helping to achieve EHS objectives and targets through participation of EHS programs
• Participate and adhere to Corporate Social and Environmental Responsibility (CSER) policy, programs and procedures.

Arrange schedules for meeting, appointments and events.Answers phone calls and mails. Need to perform bookkeeping duties and make daily sales reports. Co ordinate all office activities.Must implement efficient filing system to manage documents effectively.

Job Description & Requirements

• Ensure timely, accurate month-end closing and financial reporting to Management
• Responsible for preparation and closing of monthly and annual financial statements
• Responsible for accounting processes and tasks (i.e.: AP & AR process, GL, account reconciliation, etc.)
• Coordinate and liaise with internal parties to support intercompany activities
• Support forecasting and budgeting exercise as per corporate guidelines
• Coordinate and liaise with external parties like external auditors, tax agents, corporate secretarial agents, local tax and government authorities where required
• Support and ensure compliance with all finance filing requirements, tax filing requirement, audits, procedures and forms both statutory and internal
• Assist in new processes and system implementation when required