COMPANY

PIF Capital is a Small Medium Enterprise (SME) focused consultancy firm, which has a singular aim to help SMEs all over the world, to fast track their companies’ growth leveraging on the know-how and execution of Capital mechanism. We wanted to develop not only convectional but Capital Entrepreneurs. We are creating a vibrant Asia Capital Community with our membership program and via our preview events, whereby we openly and generously share to proliferate the ‘’power’’ of capital. Through our deep understanding of the pain points of SMEs, we tailor-make each and every of our program to hand hold aspiring SMEs to prepare them for their exciting corporatization journey toward public listing (IPO) and beyond. We are expanding rapidly and we look forward to having aspiring personnel to be part of our growing strong team.

Our Vision is be Asia’s Silicon Valley.

Our Mission is to develop A+ Companies & Capital Entrepreneurs.

CRITERIONS

· Business-develop and establish Channel Partnership

· Business-develop by outreach to business owners, associations, agencies, etc.

· Manage and support established Channel Partner in funneling-in SME business owners

· Manage and support Channel Partner in aligning/adhering to company’s SOPs (Marketing, Event, Sales)

· Prospect and port-in SME business owners to Channel Partner as value-adding into better managing Channel Partner

· Direct contact and foster SME business owners’ relationships

· Understand and execute our Unique Selling Proposition (comprehensive training will be provided)

· Spearhead and achieve sales development goals, objectives, and processes

COMPETENCIES

· Natural flair in grasping business concepts and execute business development strategies

· Experience in B2B, B2C concepts

· Experience in Educational (Zoom and Onsite event) related industry (preferred)

· Experience indirectly or directly in event selling or event flow process (preferred)

· Interest in macroeconomics and able to inter-relate business implications

· Confident and interest in people relationship

· Strong communicator/presenter/convincer (clear and precise manner)

· Sharp and sensitive in formulating customer angles

· Solution provider

· Objective and task oriented

· Fast pace and pro-active

CHARACTER

· Can Do + Positive

· Self-Motivated + Energetic

· Resourceful + Creative

· Relish challenges + Open-minded

· People person + Relationship builder

· Fast + Empathy skill

· Discipline + Structured

CREDENTIALS

· Experience, confident and relish in engaging business owners

· At least 5 years of experience in sales or business development

· Proven track record of effecting successful business development strategies

· Diploma in Business or Sales/Marketing, welcome other disciplines

· Other related certificate/s is a plus

COMPENSATION

● Basic + Bonus + Employee Share option

CAREER

● Promotion pathway; Senior Management

● Acquire Know-how; Business Model (Scalable & Sustainable)

● As Capital Entrepreneur, Entrepreneurship environment & development

Interested candidates do send us your resume via WhatsApp or Telegram to 87141919 or email to [email protected]

We apologize that we will only respond to shortlisted candidates.

Thank you for applying.

Job  Description

• Act as the key account interface, develop and maintain strategic relationship with existing and potential Customer/Principal.
• Attend to Customer's request such as pull in, urgent order and push out etc...
• Plan for Overseas Factory Visit or Audit Meeting with the immediate Superior whenever require
• Develop the Sales of existing Accounts
• Build rapport with the Customer and handle Customer quality issues or complaints
• Provide quotation to the Customer
• Liaise with Factory people to ensure that they provide the best support on the order processing and delivery to us
• Work closely with your team members to ensure all order loading is accurate and daily schedule is met

Criteria

• Minimum Diploma holder
• At least 5 to 8 years of relevant sales experience in the PCB/Electronics/Semicon Industry
• Looking for people with aggressive and strong customer-oriented service mentality
• Positive attitude, responsive and hardworking
• Able to travel for business independently

• Maintain current client relationship and identifying areas for potential clients
• Contacting potential clients to establish a business relationship and meet with them
• Develop new sales areas and improving sales through various methods
• Research the latest in the business industry and creating new opportunities to expand business
• Collaborate with sales and design team to ensure requirements are met, such as sales numbers and profit goals
• Train junior salespeople to improve sales goals and meet expectations
• Strong understanding of company products or services as well as business position and competition to keep business competitive

PIF Capital

Who we are

PIF Capital is a One-stop Capital Resource Platform to Fast-Track Growth Development for SMEs. Our vision is to build A+ Companies & Capital Entrepreneurs, to grow and corporatise SMEs to maximise their business valuation.

Roles & Responsibilities

Reporting to the Chief Marketing Officer, this role will support the Marketing team’s branded and special events and will coordinate the team’s efforts in building, championing and enhancing PIF Capital’s corporate reputation through a mix of strategic and integrated initiatives with a special focus on events and brand marketing across the region.

We are looking for an exceptional Senior Events Marketing Specialist/ Assistant Manager/ Manager who thrives on interpersonal interactions, possess an innate drive that engage regularly with key stakeholders, passionate about inbound communications and most importantly, excited about driving and managing successful events for our Capital Community.

As part of the marketing team, you will be responsible for our members’ engagements and with our brands, leaders, partners and educational framework.

Role & Responsibilities

· Plan and manage a calendar of hybrid and physical events;

· Ensure the smooth execution of both hybrid and physical events for the company across several markets;

· Support the planning and smooth execution of conferences, seminars, event sponsorships and exhibitions;

· Providing timely reporting on all engagement metrics and post event analysis;

· Support and coordinate all logistical arrangements for both hybrid and physical events;

· Support the governance of policies, guidelines and processes related to the brand (e.g., brand identity, public relations/social media, web style guide, social media playbook), and assist in monitoring our partners’ and vendors’ adherence to achieve consistency across the region;

· Play an integral part in building and maintaining warm yet professional communications with prospects, members and other key stakeholders, contributing towards our robust lead management processes; and

· Any other tasks as assigned by the Management.

Requirements

· At least 4 years of relevant working experience in an events or conference management role

· Competent in planning and executing tradeshows, conferences, seminars, event, sponsorships and exhibitions

· Ability to work independently and collaborate as a team player

· Comfortable with the use of IT equipment and software applications (i.e. Zoom) for conferencing and or webinars

What We Offer

PIF Capital is a family-oriented company with a friendly, fun, exciting and entrepreneurial environment that offers you with the opportunity to growth your skills and talent effectively as we believe in investing in our talents.

We offer you a very comprehensive hands-on training on operational skills, leadership as well as entrepreneurship. We offer you the opportunity to learn and gain valuable insights about the unique IPO industry. Immediate commencement will be a great advantage!

Requirements

· Diploma/Degree in Events Management, Tourism and Hospitality Management and or any other related fields

· Experience in vendor/agency management and project management is a must

· Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Word, Office 365

· Good written and verbal communication in English with seasoned presentation skills

· Skills in strategic thinking, creative analysis, ideation, and problem-solving are a must

· Attention to detail

Job Description:

1. Effective co-ordination and communication with project teams for work execution to achieve the operational excellence and company goals.
2. Lead, motivate and drive his or her subordinates to complete the works within schedule, within budget and acceptable quality.
3. Co-ordinate with Sales in Charge on the work scope and taking over the reins of awarded project.
4. Work closely with QS for project budget preparation, subcontractor award and seek management approval.
5. Advise in matters such as construction method, planning of different schedules and master procurement list etc.
6. Engage client and project teams about project schedule/execution plan / method of construction / installation method.
7. Work closely with supervisor or safety personnel to ensure all government and safety regulations are complied.
8. Provide an oversight to the material procurement status and logistic arrangement at site.
9. Provide support to the project teams in driving the schedule and managing the disputes with subcontractor.
10. To provide Tender/Sales support upon request.
11. To provide architecture and engineering support if required.
12. To lead the team to perform final account with client and consultant.

Job Requirements:

1. Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Project Management

2. Minimum 5 years of project management experience in landed housing or bungalow construction

3. Candidate shall possess willingness to learn, positive and open-minded mindset

4. Candidate shall be outcome oriented and take ownership of the duties assigned

Manage daily operations issues

Oversee hiring and train staff

Manage a team of front desk staff, consultants and therapists

Ensure good customer experience and service standard

Review customer feedback

Order supplies and handle marketing activities

Manage finances and budget

Handle payroll

Excellent communication and customer service skill

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• Attractive Daily Allowances
• Lunch provided
• 6 Days rostered work week
• Our client emphasises on good career progression

Job Description:

This is a full time role for a Kitchen Assistant located in Bugis. Our client serving bakmie and other Indonesian street food. You will be responsible for supporting chefs in a specific section of the kitchen, assisting with tasks like washing, peeling, and preparing food. You'll also use various kitchen equipment such as mixers, special knives, and cutters. Also, your responsibilities include unloading deliveries, organising the storeroom, and maintaining cleanliness by washing kitchen appliances, work surfaces, floors, and walls.

Qualifications:

• Minimum 1 year experience in the F & B industry.

Manager Job Responsibilities:

Accomplishes department objectives by managing staff; planning and evaluating department activities.

Maintains staff by recruiting, selecting, orienting, and training employees.

Ensures a safe, secure, and legal work environment.

Develops personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.

Coaches, counsels, and disciplines employees.

Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.

Establishes strategic goals by gathering pertinent business, financial, service, and operations information.

Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.

Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.

Contributes to team effort by accomplishing related results as needed.

Manager Qualifications / Skills:

Performance management

Project management

Coaching

Supervision

Quality management

Results driven

Developing budgets

Developing standards

Foster teamwork

Handles pressure

Giving feedback

· Planning and Defining Scope

· Strong problem solving skills

· Critical thinking

· Identify workers to be further developed

· Activity Planning and Sequencing

· Resource Planning

· Developing Schedules

· Time Estimating

· Cost Estimating

· Developing a Budget

· Documentation

· Creating Charts and Schedules

· Risk Analysis

· Managing Risks and Issues

· Monitoring and Reporting Progress

· Team Leadership

· Strategic Influencing

· Business Partnering

· Working with Vendors

· Scalability, Interoperability and Portability Analysis

· Controlling Quality

· Benefits Realisation

· Counts, sorts, and checks incoming articles; verifies against requisitions, shipping notices, or invoices.

· Responsible for handling the daily inventory outbound or inbound.

· If stocks arrive on Friday, would need to complete the stocks on the day itself.

· Works with Merchandiser to check inventory periodically to determine reordering needs and verify with records; requisitions standard stock items, supplies, or materials within established limits; notifies designated staff of fast-moving items.

· Places or changes price tags on merchandise; places tags, markers, or labels on product.

· Packs and ships packages according to instructions using boxes, packing materials, and sealing tape.

· Records or documents changes in data.

· Ensure checks to verify stock levels for re-ordering are accurate and appropriate. Update computer system to enable accurate stock levels.

· Identify and investigate inventory discrepancies and ensure they can be reconciled.

· Gathers requisitioned supplies, merchandise, or materials and prepares for delivery or pick-up.

· Conducting and assisting monthly stock count.

· Provide Customer service when needed

· Other inventory-related jobs assigned.

JOB RESPONSIBILITIES

· Provide general administrative support and coordinate office activities and operations to ensure efficient company operation

· Lease, maintain, and coordinate company dorms, manage rental agreements, and provide local services

· Monitor and track the status of shipments, ensuring timely deliveries and communicating any delays or issues to relevant stakeholders.

· Prepare proforma invoices, delivery orders, and packing lists for import/export transactions, adhering to all relevant regulations.

· Maintain organized filing systems for all company documents, including invoices, order confirmations, and delivery orders.

· Assist with printing, scanning, filing, and managing company documents, as well as data entry and basic record-keeping tasks.

· Ensure that office supplies are stocked and organized, coordinate supply orders, and handle minor office maintenance needs.

· Provide backup support to other departments and teams whenever necessary

· Any other projects and ad hoc duties as assigned

JOB QUALIFICATIONS

· Strong sense of teamwork and service orientation

· Attention to detail and good problem-solving skills

· Excellent time management skills and ability to prioritize work

· Ability to multi-task, work under pressure, meet deadlines, and thrive in a fast-paced work environment

· Self-driven individual and able to work independently with minimal supervision

· Excellent verbal and written communication skills in English and Chinese (as this role works closely with internal customers in China)

· Proficiency in Microsoft Office (Word, Excel, PowerPoint)

· Advantage will be given to candidates with prior experience handling import/export documentation.

About Us:
LGA Telecom is a leading player in the telecommunications industry, offering cutting-edge solutions in connectivity, cloud, and security. We are dedicated to empowering businesses by delivering robust and innovative services that drive growth and resilience.

Job Description:
We are seeking a dynamic and results-driven Enterprise Sales Account Manager to join our team. In this role, you will be responsible for driving sales and managing key client accounts within the enterprise sector. The ideal candidate will have a strong background in selling technology solutions, particularly in telecommunications, and a proven ability to build and maintain relationships with decision-makers.

Key Responsibilities:

• Execute strategic sales plans to achieve revenue targets.
• Manage and grow a portfolio of enterprise clients, focusing on connectivity, cloud, and security solutions.
• Identify opportunities to upsell and cross-sell our suite of products.
• Build strong, long-lasting relationships with clients, understanding their business needs and challenges.
• Collaborate with internal teams (e.g., technical support, product development) to ensure seamless service delivery.
• Monitor market trends, competitor activity, and industry developments to stay ahead.
• Negotiate contracts and close deals to meet and exceed sales targets.

Requirements:

• Proven experience as an Account Manager or Sales Executive in the telecommunications industry.
• Strong understanding of connectivity, cloud, and security solutions.
• Excellent communication, negotiation, and presentation skills.
• Self-motivated, proactive, and results-oriented.
• Degree or Diploma in Business, IT, Telecommunications, or a related field is preferred.

Reporting to Executive Director, you will lead a team of specialists in the areas of talent acquisition, manpower planning and budgeting. You will manage manpower planning in accordance to expansion requirements and provide strategic advice on employer branding, talent acqusition, workforce and vendor management.

You should have a degree in the relevant business discipline and 10 years of experience in an MNC or local organisation with regional footprint. You will come with a proven track record in managing a team and strong stakeholder management skills. Prior experience working within a Matrix structure will be an added advantage. Talent Acquisition Specialists or Business Partners are welcome to apply.

Jobscope:

• Responsible for the full spectrum of human resource, administrative and building facility functions of the organization and group
• Lead and implement corporate projects in line with business strategies
• Work closely with business leaders on organizational change management, employee issues and sustainability
• Support and align growth and development of people to meet the business needs and challenges
• Ensure company policies and procedures and adhered to and keep up to date
• Attend and response to government workforce initiatives
• Spearhead CSR activities
• Chair Management and RA meeting

Requirements:

• Possess a Bachelor’s Degree or Master Degree in Human Resource Management, Business Studies/ Administration/ Management or equivalent
• Minimum 10 years of HR/ Admin managerial experience with business partnering and change management skills/experience, preferably from retail industry
• Strategic HR competencies required include Talent Management, Leadership Development, time Management, Succession Planning and Coaching
• The successful candidate is proactive , independent and possess strong leadership, project management, influential and business skills with integrity.

• Maintain a healthy relatioship with the existing clinets
• Following and developing new ideas to acquire new clients
• Ability to think creatively and innovatively
• Coordinate with the sales team and other departments to produce effective strategies
• Brainstorm ideas for new campaigns
• Represent the marketing team to cross-functional groups including product management, sales, or customer support
• Communicating with employers and job seekers
• Manage and coordinate marketing and sales team
• Updating the progress of marketing activities and reporting on the results
• Must be flexible towards the work

Marketing Manager Roles & Responsibilities:

Oversee all marketing campaigns for their company or department

Implement strategy

Promote a business, product, or service

Ensure the company is communicating the right messaging to attract prospective customers and retain existing ones

Represent the marketing team to cross-functional groups including product management, sales, or customer support

Updating senior leadership on the progress of marketing activities and reporting on the results of campaigns

Day-to-Day Duties:

Manage and coordinate marketing and creative staff

Lead market research efforts to uncover the viability of current and existing products/services

Collaborate with media organizations and advertising agencies

Brainstorm ideas for new campaigns

Coordinate with the sales team and other departments to produce effective strategies

Monitor current campaigns, ensuring their staff meets deadlines and complete necessary tasks

Analyze data to evaluate the success of their marketing efforts and come up with new ideas to improve brand marketing and exposure

Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

The Sales Management Assistant will be integral to the success of our sales team, providing essential support to help drive deal closure. We’re looking for a proactive, organized individual who can focus on facilitating the sales process, improving client engagement, and supporting the team in achieving aggressive sales targets.

Responsibilities:

• Deal Facilitation and Closing Support: Assist in the end-to-end sales process, focusing on activities that support and expedite deal closure.
• Sales Proposal and Contract Preparation: Collaborate with the sales team to prepare and refine proposals, presentations, and contracts to close deals efficiently.
• Follow-Up on Sales Leads: Proactively follow up with potential clients and qualified leads to drive engagement, answer inquiries, and move prospects through the sales funnel.
• Sales Metrics Analysis: Track, analyze, and report on sales metrics that directly impact closing strategies, helping to refine approaches and drive successful outcomes.
• Cross-Department Collaboration: Work closely with Marketing, Customer Service, and other teams to ensure that all client interactions contribute to closing sales and achieving team goals.
• Client Communication: Engage with clients via email, phone, or in-person meetings to address questions, overcome objections, and enhance the client experience.
• Sales Events and Campaigns: Assist in organizing and executing targeted sales events, campaigns, and webinars to generate interest and drive conversions.

Requirements:

• Bachelor’s degree in Business, Marketing, Sales, or a related field.
• Strong organizational skills and attention to detail, with an ability to manage priorities in a fast-paced, results-oriented environment.
• Excellent interpersonal and communication skills, with a customer-centric approach.
• A proactive mindset, with a strong desire to support and contribute to team success.

Responsibilities:

• Perform equipment servicing, trouble-shooting, repair, upgrade
• Prepare test/service report
• Check materials to ensure meeting required specifications
• Identify suitable replacements for obsolete parts
• Perform calibration, preventive and corrective maintenance of equipment
• Support set-up, installation & training of new tools/equipment

Requirements:

• Minimum Diploma/Degree in Electrical Electronics Engineering or equivalent
• At least one year experience in relevant or related field
• Technical knowledge and hands-on skills on monitoring, troubleshooting, servicing, maintenance and tool recovery
• Able to interpret schematic diagrams
• Good communication and interpersonal skill
• Proactive with good initiatives, problem solving skill and analytical ability
• Able to work under pressure

About Us

Rough Beauty is a bath and body brand that creates products and experiences to inspire mindful living in the everyday. We believe in simplicity, quality and sustainability. Our soaps and bath essentials are handcrafted in our studio in Singapore with botanicals sourced from around the world.

Job Overview

As a Soapmaker, you will be responsible for making our products to the standards and expectations of our brand and customers.

Job Description

- produce our handmade soaps, scrubs, and other products according to required recipes and standards

- ensure the production process adheres to our strick quality standards

- coordinate with production team on production schedule

- support stock-taking and order fulfilment

- on-the-job training will be provided

Job Requirements

- believe and support the cause of the business

- detailed-oriented

- empathic and collaborative

- self-motivated

Responsibilities:

• Primary interface with suppliers (of the assigned Categories) for relationship management, establishment of business framework, performance development and overall business review
• Monitors industry information and trends, and supplier risk profiles, to devise long term supplier engagement strategies for the Categories
• Source and identify new business partners to meet the changing requirement of the organization
• Develop strategies to continuously maximize cost savings for the organization while maintaining good quality and consistent supply
• Understand long term requirements of the company and engage in strategic planning and collaboration with internal stakeholders to deliver key performance indices
• Organize and lead in Business reviews and Category Review Meetings
• Plan and execute negotiations for tenders, contracts and strategic partnerships, ensuring the organization receives the best value
• Innovate within the procurement space, automating and/or improving tools or processes to better support the Procurement Lifecycle
• Communicates with leadership (at all levels including corporate) regarding matters of importance within both the functional and business areas

Requirements:

• Diploma/ Degree in Procurement, Supply Chain Management.
• Management experience and/or five years of Category Management experience required
• Working experience in subcontractor manufacturing industry will be an added advantage
• Sound knowledge in logistics supply chain systems and dynamics
• Able to work under pressure and independently or with a cross functional team
• Innovative, analytical, solution-oriented mindset with problem solving and strategic thinking skills in order to evaluate and provide actionable insights
• Highly effective interpersonal communication and influencing skills
• Strong project management and organizational skills with the ability to work on various initiatives
• Proficient with Microsoft Office Suite applications

Responsibilities:

- Support key seasonal campaigns via planning and execution of marketing strategies, including paid media, events, and promotions that will give outlets the opportunity to maximize sales.

- Digital marketing, customer acquisition, and social media content development

- Lead branding and marketing strategy development and implementation for a portfolio of fashion and lifestyle brands.

- Take the lead on communication/negotiation with department store personnel and in-store marketing by leveraging department store resources.

- Promotion Planning: Know what promotion works and be able to plan for a full-year calendar of eCommerce and retail shop events and activities to enhance the shopper experience and achieve sales targets.

- Active in sourcing for marketing partnerships with external parties for collaborations, vendor management, including liaison of PR, managing of outreach seeding programs to KOLs and our membership members.

- Monitor corporate image frequently and ensure it is in compliance with company brand.

- Develop and implement crisis communications advice and media strategy, as needed.

-Others duties assigned by the director.

Responsibility:

- Ensure high levels of customer satisfaction through excellent sales service

- To provide customers with professional advice and recommend items that match customer needs

- To do daily shop operations, retail sales, inventory controls, and other relevant duties.

- Responsible for formulating sales targets and marketing strategies

- Responsible for salesgirls team management, performance appraisal, commission coordination, personnel transfer and other arrangements

- Follow all companies policies and procedures

Requirements:

-Must have at least 3 years retail sales experience in fashion, with good sales skills and sales service attitude

-Hard working and can work under pressure;

-Good team player

-High responsible to both company and customer, and being patient.

Miiv Flora is a 10 year old flower establishment. We are expanding and looking for a trustworthy, hardworking, and passionate shop assistant to join the Miiv Flora team at our retail shop front.

In this role, you will be responsible for running the operation of the retail shop, assisting customers with their floral needs and for driving sales.

Key Responsibilities:

• Customer Service: Greet customers warmly and assist with their floral selections. Offer knowledgeable recommendations based on their needs and preferences while ensuring a high level of customer satisfaction.
• Sales: Actively promote and sell a variety of flowers, plants, and related products. Upsell and cross-sell items to achieve sales targets and enhance the customer experience.
• Product Maintenance: Monitor the freshness and quality of flowers and plants by adhering to proper handling and storage procedures. Regularly water and care for plants to maintain their health.
• Shop Maintenance: Keep the shop front clean, organized, and visually appealing. Restock shelves and displays as necessary, and manage inventory levels to ensure product availability.
• Cash Handling: Operate the cash register, handle transactions accurately, and manage cash and credit card payments with precision.
• Customer Orders: Process special orders and requests efficiently, including preparing and delivering arrangements when needed.
• Team Collaboration: Work collaboratively with other team members to ensure smooth shop operations and provide an exceptional customer experience.
• Floral & Hamper Arrangements - There will be opportunity to pick up floristy knowledge and flower arrangement skills during the course of your employment.

Qualifications:

• Self starter with positive and willing to learn attitude
• Experience: Prior experience in floral design or retail is preferred but not required. On-the-job training will be provided.
• Skills: Good interpersonal skills. Able to communicate in English and Mother Tongue is preferred. Basic computing knowledge is preferred. Basic math skills are necessary for handling transactions and managing inventory.
• Physical Requirements: Ability to stand for long periods, lift and move flower arrangements, and handle various floral products with care.
• Availability: Able to commit to early morning shift. Flexible schedule with the ability to work weekends and holidays as needed.

About the Role:

We are looking for an experienced and dedicated Service Operations Director to lead and oversee the service operations in Gain City Logistics. He/She shall ensure timely and accurate responds to feedback and take an active role in resolving any issues. You may also be involved in sales, transportation, stock control, warehousing and monitoring the flow of goods.

Responsibilities:

• Develop and implement service and logistics strategies that align with our business goals and customer needs
• Lead and manage high-performing teams across service operations, logistics, and transportation
• Foster a culture of customer-centricity, continuous improvement, and operational excellence
• Drive process improvements, efficiency gains, and cost savings across the service and logistics value chain
• Collaborate with cross-functional teams, including sales, marketing, and finance, to ensure seamless execution and alignment
• Analyse key performance metrics, identify areas for improvement, and implement data-driven solutions
• Ensure compliance with regulatory requirements, industry standards, and company policies
• Review workflow improvements to enhance efficiency and responsiveness
• Establish performance metrics for customer representatives
• Establish service level and requirements for the department
• Develop and implement methods to record, assess, and analyse customer feedback

Requirements:

• Minimum a bachelor's degree in Logistics and/or Supply Chain or equivalent
• Has at least 10 years of management and customer service experience

Job Summary:

The Compliance and Quality Assurance Specialist will play a critical role in preparing, organizing, and managing documentation and evidence for SSG audits. This position will also be responsible for planning and coordinating new training programs, ensuring that our processes and materials meet regulatory standards to maintain our status as an SSG-approved training provider.

Key Responsibilities:

Audit Preparation: Organize and prepare necessary documents and evidence for upcoming SSG audits, ensuring readiness and compliance.

Documentation Management: Maintain accurate, up-to-date records of all training programs, student outcomes, and relevant compliance documents.

Policy Compliance: Monitor and ensure adherence to SSG guidelines, including regularly reviewing and updating internal policies.

Process Improvement: Identify and implement improvements to compliance and quality assurance processes for smoother audit preparation and internal controls.

Stakeholder Coordination: Collaborate with internal teams and stakeholders to ensure all aspects of our training programs meet regulatory standards.

Requirements:

Experience: Minimum of 1 years in compliance, quality assurance, or related roles; experience in the training or education industry is a plus.

Knowledge of SSG Compliance: Familiarity with SSG guidelines and audit requirements is preferred.

Education: Diploma or degree in Business Administration, Compliance, Quality Management, or a related field.

Skills: Strong organizational and documentation skills, excellent attention to detail, and proficiency in managing records and evidence for audits.

Communication: Ability to work with cross-functional teams and communicate compliance requirements effectively.