Your Career

This role is critical in shaping and executing the go-to-market strategy by integrating multiple technology solutions into compelling offerings tailored to customer needs. You’ll work cross-functionally to develop, package, and promote comprehensive Precision AI capability across the Palo Alto Networks portfolio and our Platformization approach to holistic cybersecurity. You’ll do this to align with our product strategy and market opportunities, ensuring we drive adoption and maximize impact for our customers.

Your Impact:

• Solution Integration & Packaging: Lead the end-to-end process of combining and packaging various technology solutions into cohesive, market-ready offerings that address specific customer challenges and use cases - geo focused and industry focused.

• Go-to-Market Strategy Development: Develop and execute the go-to-market strategy for new solutions, collaborating with product, sales, and other marketing teams to ensure alignment and effective positioning in the market.

• Customer and Market Insight: Conduct market research and customer interviews to deeply understand target audiences, industry trends, competitive landscape, and customer pain points, ensuring solutions are relevant and differentiated.

• Messaging and Positioning: Craft compelling messaging that highlights the joint value proposition of our integrated solutions and resonates with key decision-makers across customer organizations.

• Sales Enablement: Develop and work with the sales enablement team to deliver training, sales collateral, and other enablement materials to equip sales teams with the knowledge and tools to effectively sell our packaged solutions.

• Campaign Management: Work with demand generation, digital marketing, and field marketing teams to create and execute campaigns that drive awareness, engagement, and demand for our solutions.

• Cross-functional Collaboration: Partner closely with product management, engineering, customer success, and sales to align solution packaging with customer needs, product roadmaps, and overall business objectives.

• Metrics and Optimization: Track performance of go-to-market activities, gather insights, and optimize strategies based on data-driven learnings.

About the Role:

As the manager of APAC-TSC (Technical Support Centre), he is responsible for formulating, enforcing and supporting in the countries of the APAC region for all repair services / technical issues. The contents of support include introduction of repair service & field service, understanding of service level (quality / cost improvement / WIP management) in BC, business improvement, and various problem solving. In addition, he is also in charge of contact work with Global manufacturing HQ (OMSC / OSTE / OSTA), and, as a Japanese expatriate, he is also the main contact point for technical services related to Olympus Tokyo.

Roles and responsibilities:

· Communicate with OT/OSTE/OSTA (Global HQ and MBC) and formulation and execution of regional (APAC area) technical/repair service strategy.

· Achieve APAC Medical Repair target and communicate with global HQ for consideration of revision necessity for the target.

· Create/submit periodical repair service activity report in English and Japanese language to explain regional repair service activities and the progress of medical repair service priority measures.

· Participate in global service meetings and make consensus for service strategy from a global perspective in English and Japanese language.

· Communicate with global HQ to input the request from APAC for new products and create the APAC medical repair service strategy for new generation products.

· Communicate with other regions to benchmark their activity and introduce that to APAC region.

· Reinforcement of repair reduction of medical equipment in corporate with global HQ and MBC.

· Examination and promotion of regional repair system optimization.

· Introduction of repair service & field service,

· Understanding of S-BC’s service level (quality / cost improvement / WIP management), and maintaining and improving the quality of regional repair services of endoscopy products.

· Improving of the cost structure that can contribute to the medical service business.

· Strengthening / optimizing the local organization of APAC technical service department and developing next leaders (localize).

· Compliance to CHIP/GDPMDS requirement.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

· A competitive salary package including AWS and Variable Bonus

· 18 days of annual leave in your first year

· Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

· Possesses a Degree in Engineering with related experience in Marketing or a Degree in any Business discipline with related experience/knowledge of engineering in the medical field.

· Minimum 10 years of working experience, related work experience in the medical device industry (e.g. Field Service Engineer, Repair Engineering, Quality Engineering experience)

· Prior experience in field service engineering and service strategy planning in North Asia preferred

· Experience in leading planning for new-generation medical products in HQ

· Knowledge of Global repair service and market situation based on global HQ experience.

· Good relationship with other global regions based on global HQ experience.

· Professional knowledge of Medical Devices and Quality requirements

· Excellent interpersonal skills and presentation skills

· Must be proficient in MS Office (Excel (ability to understand and utilize formulas and functions), Power-point and Word).

· Excellent verbal and written English

· Fluency in the Japanese Language for daily communication with Japanese-speaking stakeholders, branch offices, and business partners.

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

· LinkedIn - Olympus APAC

· Company website - www.olympus.com.sg

Role Overview:

· The Veterinary Rehabilitation Manager is responsible for overseeing and managing the operations of Beecroft’s veterinary rehabilitation department.

· This role includes managing patient care, supervising staff, developing treatment protocols, ensuring high-quality rehabilitation services, and fostering relationships with clients, veterinarians, and other stakeholders e.g. other department veterinarians and veterinary nurses.

· The manager must possess both clinical expertise in veterinary rehabilitation and strong leadership/ operational management skills to ensure the success of the department.

Job Description:

> Rehabilitation Services Management

• Manage Beecroft Rehabilitation Department. Responsible for rostering and payroll of all rehabilitation department staff.
• Develop and implement individualized rehabilitation plans for patients, including physical therapy, hydrotherapy, laser therapy, and other modalities.
• Ensure treatments align with the latest evidence-based veterinary rehabilitation best practices and scientific research.
• Oversee the daily operations of the rehabilitation department, ensuring efficiency and compliance with clinical good practices and standards.
• Manage budgets, resources, and supplies for the department.

> Collaboration with other Departments

• Collaborate with veterinarians from other departments and specialists to develop and provide guidance on rehabilitation plans.

> Collaboration with other Departments

• Provide consultation to patients and perform assessment of rehabilitation needs.
  • Develop and implement customized rehabilitation plans in collaboration with veterinarians.
  • Utilize rehabilitation techniques such as physical therapy, hydrotherapy, laser therapy, massage therapy, acupuncture, and exercise programs.
  • Monitor patient progress and adjust treatment protocols as necessary to achieve desired outcomes.
  • Educate pet owners on home care exercises, therapies, and maintenance plans.

> Leadership & Staff Supervision

• Provide training, mentorship and guidance to other veterinary rehabilitation therapists and assistants on rehabilitation.
  • Participate in continuing education for the veterinary team on imaging advancements.

Requirements:

• Degree in Veterinary Medicine (DVM or equivalent), Veterinary Technology, Animal Science, or a related field.
• Certification in veterinary rehabilitation (e.g., Certified Canine Rehabilitation Practitioner [CCRP], Certified Canine Rehabilitation Therapist [CCRT], or equivalent.
• Experience or training in physical therapy, massage therapy, or related fields is a plus. Minimum of 3-5 years of experience in veterinary rehabilitation or a related field. Experience in a leadership or managerial role is highly desirable.

Employment Type: Full-Time

Job Responsibilities:

• Conduct overseas site evaluations and assess engineering designs for Solar (PV) and Battery Energy Storage System (BESS) projects across all project stages.
• Provide PV system proposal for Sales team
• Assist the QS team for BOM of the engineering design.
• Lead the development of Microgrid solar projects, working closely with subcontractors to ensure construction is up to expectations.
• Create the electrical design layout, electrical single-line diagram, panel schedule for project installation
• Follow through on the detailed engineering phase with chosen partners, ensuring adherence to Technical Specifications and relevant legal requirements as per contract requirements
• Offer technical insights for Operation & Maintenance (O&M) activities, such as developing O&M manuals and setting up solar monitoring systems.

Job Requirements:

• Comprehensive understanding, technical expertise, and practical involvement in the design and construction of off-grid solar electrical projects with BESS.
• A bachelor’s or master’s degree in electrical or energy engineering from an accredited university.
• Minimum of 6 years of relevant experience in electrical engineering field.
• Strong understanding of electrical engineering principles in AC, DC systems.
• Knowledge and involvement in HV transmission lines (AC or DC), HV substations design, construction, operation, and maintenance is advantageous.
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving, critical thinking, and decision-making abilities.
• Capability to work independently, collaboratively within a team, and willingness to travel.
• Proficient in English, with effective verbal and written communication skills.
• Ability to converse in mandarin with supplier is a plus.

We are seeking a BIM Manager specializing in Mechanical and Electrical (M&E) systems to join our team in Singapore. In this pivotal role, you will lead our BIM implementation efforts for M&E projects, ensuring seamless integration of building systems and optimizing our design and construction processes.

• Develop and implement BIM strategies for M&E projects, aligning with organizational goals and industry best practices
• Coordinate with various disciplines (architecture, structural, and M&E) to ensure proper integration of building systems in BIM models
• Establish and maintain BIM standards, protocols, and workflows for M&E projects
• Conduct quality assurance checks on BIM models to ensure accuracy and compliance with project requirements
• Collaborate with project managers and clients to define BIM deliverables and ensure timely completion
• Troubleshoot complex modeling issues and provide innovative solutions
• Stay updated on the latest BIM technologies and M&E systems advancements, implementing improvements as necessary
• Preparation of BEP
• Liaise with external stakeholders, including consultants and contractors, to ensure smooth BIM execution throughout the project lifecycle

The incumbent drives the development and implementation of skills and training solutions and interventions to achieve business growth and transformation for the network of Small, Medium Enterprises (SMEs) within the SkillsFuture Queen Bee’s value-chain. The secondary role is to support the Assistant Director of Learning & Development in the facilitation of the learning and development functions for the hotel, ensuring that the goals are aligned to the hotel’s overall goals and strategic plan as well as for all operational departments to follow through on their training and development commitments.

Primary Responsibilities

Driving and Managing the SkillsFuture Queen Bee Project

• Strategises, drives and manages the SkillsFuture Queen bee project (SFQB).
• Develops programmes and facilitates implementation for the SMEs in Singapore.
• Conducts trainings and ensure deliverables are met.
• Source for SMEs to embark on the  programme with us.
• Meet the deliverables as required by Workforce Singapore.
• Leads research on industry landscape and market trends, including liaising with various stakeholder within the SFQB network to understand critical skills requirements, project future skills demand and business objectives.
• Diagnoses the skills gaps and needs and identify measurements of success of the network.
• Formulates a training needs analysis plan by identifying skills and training opportunities, reviewing existing skills and training solutions and interventions, sourcing for new and/or developing bespoke skills and training solutions and interventions to address the SMEs’ needs.
• Leverages Skills Frameworks and relevant SkillsFuture resources in creating the skills and training solutions and interventions.
• Develops an implementation plan and organises the participation of SMEs in the network.
• Manages and fosters relationships with multiple stakeholders in the network to ensure effective and sustainable implementation.
• Evaluates the impact and effectiveness of the skills and training solutions and interventions and fine-tunes the long-term implementation plan.

Adheres to Corporate and Local L&D Regulations

• Ensures full compliance when managing and executing corporate initiated programmes and activities.
• Ensures that all learning activities meet with relevant statutory and organisational policies and requirements.
• Adheres to learning requirements set by local authorities and regulations, especially relating to safety and security.

Secondary Responsibilities

• Plans and conducts the learning needs analysis.
• Plans and proposes the hotel’s training programme, aligning it to the learning needs analysis.
• Designs and executes programmes necessary to meet the competencies of each job function and to address performance gaps.
• Conducts the relevant trainings according to business and training needs.
• Initiates, coordinates, executes and follows up on all corporate, internal and external initiatives and programmes.  
• Informs managers on programme objectives and expected outcomes which colleagues attend.
• Monitors, measures and reports on colleagues’ development plans and achievements within agreed formats and time frame.
• Works closely with the departments to curate training programme, to train, coach and assess colleagues.
• Maintains appropriate systems to record and measure necessary aspects of colleagues’ development. These include on-the-job learning, internal and external learning, attendance, development plans, etc.
• Organises the learning venue, course notes, attendance sheet and all relevant materials required for classroom learning programmes.
• Liaises with Workforce Singapore and administers SkillsFuture claims for relevant courses.
• Performs any other duties and responsibilities that may be assigned.

Overview:
We are seeking a skilled and dynamic Project Manager, Business Processes to lead and drive initiatives that optimize our business operations. This role will require close collaboration with cross-functional teams, including hardware and software development teams, to streamline workflows, enhance productivity, and ensure the successful delivery of projects that align with business objectives.

Key Responsibilities:

• Project Planning and Execution:Develop detailed project plans, including scope, goals, deliverables, timelines, and resource allocation.
  Manage the end-to-end execution of business process improvement projects, ensuring they meet quality, time, and budget objectives.
  
• Cross-Functional Collaboration:Act as a central point of communication and coordination between hardware, software, and other relevant teams.
  Facilitate effective collaboration to identify pain points, challenges, and areas for process optimization.
  
• Process Improvement:Analyze existing business processes, identify inefficiencies, and recommend improvements.
  Implement streamlined workflows to reduce complexity and improve operational efficiency.
  
• Risk Management:Identify potential risks and implement mitigation strategies to minimize impact on project success.
  Monitor and report project risks, status updates, and progress to stakeholders.
  
• Stakeholder Communication:Regularly communicate project status, updates, and results to stakeholders, including senior leadership.
  Facilitate workshops and meetings to gather requirements and align on project objectives.
  
• Performance Metrics and Reporting:Define key performance indicators (KPIs) to measure the effectiveness of business process improvements.
  Prepare and deliver reports summarizing project outcomes and process enhancements.
  

Requirements:

• Education and Experience:Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field.
  A minimum of 5 years of experience in project management, business process improvement, or a related role.
  
• Technical Skills:Proven ability to work with hardware and software teams to align technical and operational requirements.
  Experience with project management tools (e.g., Jira, Asana, MS Project) and process optimization methodologies (e.g., Lean, Six Sigma).
  Familiarity with ERP/CRM systems is a plus.
  
• Soft Skills:Strong problem-solving, analytical, and critical-thinking abilities.
  Exceptional communication and interpersonal skills to engage effectively with diverse teams and stakeholders.
  Ability to manage multiple priorities in a fast-paced environment.
  

Job Description Summary

You will be responsible for managing and leading software implementation projects for electrical utilities in the APAC region. In this role you will utilize your experience to successfully deliver GE Software Solutions focusing on high end and complex solutions such as SCADA, ADMS, and Market Management Systems.

Job Description

Roles and Responsibilities

• Provide delivery leadership and responsibility for the implementation of GE Digital Grid software solutions at various customer sites in the APAC region.
• Lead a customer focused project team that will include internal resources, partner companies, or subcontractor to support project execution and to ensure their tasks are completed as required.
• Define execution plan and approach based on project scope, expected timeline and available budget/resources.
• Ensure pre-defined project management processes and practices are followed. Drive simplification and improvement as necessary
• Support project execution team with resolution of roadblocks and interdependencies. Partner with technical and functional teams external to the project to ensure their tasks are completed as required. Influence peers to take action and may negotiate with external partners, vendors, or customers.
• Manage the project budget and timeline and ensure the resources are available to a deliver a quality solution within budget and on time.
• Manage project risks, scope changes and other non-standard events throughout the life of the project.
• Ensure quality of deliverables is verified and matching stakeholder expectations & Statement of Work.
• Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected and circled back into the organization as improvement areas.
• Manage stakeholder communication and progress reporting.
• Identify opportunities for customers to get the best value out of GE software and to expand the project in ways that bring value to our customer and satisfy our profitability requirements.
• Uphold all GED administration and compliance requirements in real time.

Required Qualifications

• Bachelor’s Degree in Computer Science or Information Technology from a local or internationally recognized university is a must. Those with an Engineering Degree will also be considered;
• At least 10-15 years of experience in project management function in large scale, complex software projects for example Customized Customer Relationship Management or other software implementation.
• Strong experience with Agile/Scrum execution. (Certified Scrum Master desirable)
• Travel to customer sites in Taiwan as and when required.

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are seeking a highly experienced Senior IT Governance Manager to lead the development and implementation of IT governance frameworks. This role ensures compliance with regulatory requirements and alignment with business objectives to drive strategic IT initiatives.

Responsibilities

• Act as Line 1.5 for IT Governance: Serve as the intermediary between the first line of defence (business units) and the second line of defence (risk management), ensuring robust IT governance and risk management practices.
• Review and Enhance IT Policies and Procedures: Regularly review and update existing IT policies and procedures to ensure they remain effective, relevant, and aligned with industry best practices.
• Develop and Implement IT Governance Frameworks: Design and enforce IT governance policies, procedures, and standards to ensure effective IT management and compliance.
• Regulatory Compliance: Ensure all IT activities comply with relevant laws, regulations, and industry standards.
• Risk Management: Identify, assess, and mitigate IT-related risks to protect the bank's information assets.
• Strategic Alignment: Align IT strategies with business goals to support the bank's overall mission and objectives.
• Performance Monitoring: Establish metrics and KPIs to monitor the effectiveness of IT governance practices and drive continuous improvement.
• Stakeholder Engagement: Collaborate with senior management, business units, and external regulators to ensure IT governance aligns with organizational needs.
• Leadership and Team Management: Lead and mentor a team of IT governance professionals, fostering a culture of compliance and excellence.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• At least 8-10 years of experience in IT governance, risk management, or a related field, with at least 5 years in a senior role.
• Proficiency in IT governance frameworks.
• Strong analytical and problem-solving abilities.
• Excellent organizational and leadership skills.
• Outstanding communication skills and the ability to present complex information to non-technical stakeholders.

Role Overview: The Tokenization Product Manager will play a pivotal role in leading and driving the development and execution of OSL's tokenization products, specifically within the context of Project Ensemble. You will be responsible for overseeing the tokenization of securities for fund issuers, working closely with cross-functional teams, fund administrators, and clients. This role focuses on the creation of tokenized securities, including money market funds, and managing the product lifecycle from concept to execution. Additionally, the Tokenization Product Manager will contribute to the development of OSL's RWA platform, supporting global fund issuers to distribute their RWAs in Hong Kong to OSL's clients.

Key Responsibilities:

• Lead the product strategy and roadmap for tokenization offerings, specifically focusing on money market funds and real-world asset (RWA) tokenization.
• Develop and execute end-to-end product strategies to support Project Ensemble, including the creation, issuance, and distribution of tokenized securities.
• Ensure alignment of product goals with OSL's broader strategic objectives, particularly in terms of regulatory compliance and market demand.
• Act as the primary point of contact for all product development related to tokenization, including working with fund issuers and administrators to facilitate the tokenization of assets.
• Oversee the technical and functional design of tokenized securities, working closely with blockchain developers, engineers, legal teams, and external stakeholders to ensure seamless tokenization processes.
• Manage the lifecycle of tokenization products, from initial concept and design through to launch, optimization, and scaling.
• Work directly with institutional clients, fund issuers, and fund administrators to understand their needs and ensure tokenization solutions meet their specific requirements.
• Serve as a subject matter expert on tokenization, educating and advising clients on the benefits, risks, and implementation of tokenized securities and RWA distribution.
• Collaborate with the OSL distribution team to drive adoption of tokenized products, ensuring effective communication and support throughout the client onboarding and product rollout process.
• Contribute to the development and ongoing enhancement of OSL's RWA platform to support the distribution of tokenized RWAs to clients in Hong Kong.
• Collaborate with global fund issuers and OSL's clients to ensure the platform meets regulatory and operational requirements, including cross-border distribution of tokenized assets.

• Min 5+ years of experience in product management, with a strong focus on blockchain, tokenization, digital assets, or financial products.
• Proven experience in managing tokenization projects or digital securities products, particularly in the context of real-world assets (RWAs).
• Knowledge of financial products such as money market funds, asset-backed securities, or other traditional financial instruments is preferred.
• Deep understanding of blockchain technology, smart contracts, token economics, and the tokenization process.
• Familiarity with global financial markets and regulations, particularly in Hong Kong, Singapore and other major jurisdictions.

• Work in a fully regulated exchange, offering enhanced legal protection and stability in an industry that is rapidly evolving.

• Be part of a well-recognized, licensed platform, boosting your credibility and professional reputation in the crypto and financial industries.
• Opportunity to grow within a fast-paced, high-growth environment with significant career advancement prospects.

Job Title: Social Media Manager

Job Summary:
We are looking for a creative and strategic Social Media Manager to join our team. You will be responsible for managing our social media platforms, creating engaging content, and growing our online presence to drive brand awareness and audience engagement.

Key Responsibilities:

• Develop and execute social media strategies aligned with marketing goals.
• Create, curate, and schedule engaging content for various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok).
• Monitor and respond to comments, messages, and mentions to foster community engagement.
• Analyze social media performance using analytics tools and provide insights for improvement.
• Stay updated with the latest social media trends, tools, and best practices.
• Collaborate with the marketing team to ensure brand consistency across channels.
• Manage social media ad campaigns and budgets.

Requirements:

• Proven experience as a Social Media Manager or similar role.
• Strong understanding of major social media platforms and their best practices.
• Excellent communication, writing, and creative skills.
• Proficiency in social media management tools
• Analytical mindset with the ability to interpret data and metrics.
• Ability to multitask and manage multiple platforms simultaneously.

Preferred:

• Experience with social media advertising and campaign management.
• Basic knowledge of graphic design or video editing tools.

Responsibilities:

• Client Servicing: Provide day-to-day consultancy and end-to-end management of campaigns to support client objectives. Serve as the primary contact for clients to ensure results and satisfaction.
• Public Relations Strategy: Lead the conceptualization, planning, budgeting, and execution of communication campaigns.
• Public Relations Execution: Oversee or lead the development of client materials, including press releases, media pitches, briefing documents, and report templates.
• Media Pitching: Develop and lead strategies to secure media coverage, feature stories, and thought leadership pieces.
• Social Media: Devise and implement strategies to ensure successful social media campaigns by securing suitable influencers and collaborators, along with content plans that drive visibility for clients’ campaigns and messages.
• Media Relationships: Cultivate and maintain strong relationships with media and influencers, including those in target markets.
• New Business: Actively participate in new business proposals and pitches.
• Event Management: Collaborate with internal teams to propose public relations events and engagements; provide on-site hosting when necessary.
• Media Reporting: Conduct active monitoring to track, compile, and analyze media coverage, providing regular updates to clients.

Requirements:

• 2+ years of public relations or integrated communications experience in an agency, with a proven track record in securing new business and managing accounts.
• Ability to manage budgets independently.
• Strong organizational, project management, and leadership skills.
• Experience managing one or more account executives or interns.
• Solution-oriented mindset, open to embracing new ideas and methodologies.
• Strategic thinker with attention to detail.
• Willingness to embrace the start-up culture and be hands-on to grow with the agency.

To apply, submit your CV and portfolio to [email protected]

Key Responsibilities:

• Responsible in developing and executing a partnership and channel strategy aligned with the company’s objectives as well as Serve as the primary liaison for partners, ensuring alignment with company goals.
• In charge of building and maintaining strong relationships with key partners, vendors and channels, ensuring successful collaboration.
• In Charge of providing training, support, and resources to enable partners to effectively sell and support the company’s products.
• Taking charge of setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Developing and managing a channel program to drive sales through partners and resellers, particularly in China, Taiwan, Japan, Malaysia and other regions.
• Generate new business opportunities locally and internationally to fuel sales pipeline for our Company. Frequent long overseas trips will be frequent with short notice.
• Work closely with marketing teams to ensure smooth execution of partnership initiatives as well as collaborate with the product development team to drive consumer’s experiences enhancement and improvements.
• Responsible for setting and monitoring performance metrics for partnership and channel activities, including revenue targets, market penetration, and partner satisfaction.
• Represent local and overseas industry events, conferences, and meetings with international key partners.
• Consistently meet or exceed KPI.

Requirements:

• Tertiary education relevant disciplines
• At least 10 years of relevant working experiences in business development, partnership, and channel in the Technology/software industry
• Willingness to travel very frequently with short notice.
• Excellent verbal communication skill to connect with international clients
• Regional experiences is a must
• High energy, go-getter and positive attitude

Customer Success Manager

Award-winning medical device startup (GyroGear.co) has an opening for a skilled Customer Success Manager based in Malaysia. We are developing intelligent wearable devices to stabilise hand tremors for 200 million people globally.

As a Customer Success Manager, you will play a critical role in ensuring that our customers are not only well taken care of but truly supported throughout their journey with GyroGear. This role is pivotal in shaping a customer experience that reflects the global image of GyroGear as a trusted leader in medical innovation. Through long-term engagement and relationship-building, you will foster customer success while laying the foundation for a world-class customer service team. Please note that this role may require occasional work on weekends and holidays to meet the needs of our customers.

For more information about GyroGear and the GyroGlove please visit www.gyrogear.co.

RESPONSIBILITIES:

We are looking for a Customer Success Manager whose responsibilities include, but are not limited to:

1. Customer Relationship Management

• Serve as the primary point of contact for GyroGear customers, ensuring inquiries are addressed promptly, professionally, and empathetically.
• Build and maintain long-lasting relationships by understanding customer needs, goals, and preferences.
• Act as a trusted advisor, guiding customers to maximize the value of GyroGear’s solutions.

2. Customer Onboarding and Education

• Lead the onboarding process, ensuring new customers are equipped with the knowledge and resources to succeed.
• Develop and deliver training sessions, tutorials, and resources tailored to customer needs.

3. Issue Resolution and Advocacy

• Collaborate with internal teams to resolve customer issues efficiently and to high satisfaction.
• Advocate for customers by communicating their feedback and pain points to R&D, Operations, and Commercial teams.

4. Driving Success Metrics and Retention

• Establish and track key customer success metrics, ensuring satisfaction goals are achieved.
• Identify at-risk customers proactively and implement strategies to improve retention.

5. Communication and Engagement

• Regularly update customers via newsletters, status reports, and check-ins to ensure consistent engagement.
• Actively participate in online communities to foster connections, increase brand awareness, and generate new leads.

6. CRM Management and Process Optimization

• Maintain and enhance the CRM database to ensure accuracy, usability, and efficiency.
• Develop and refine customer success workflows, ensuring scalability as the company grows.

7. Collaboration and Cross-Functional Support

• Partner with Logistics, Finance, and Commercial teams to handle returns, refunds, and complex customer concerns.
• Collaborate with Marketing to create customer-centric campaigns and content, such as testimonials and success stories.

8. Thought Leadership and Continuous Learning

• Stay updated on industry trends, regulatory changes, and competitive offerings to provide informed recommendations to customers.
• Represent GyroGear at regional and international events to showcase the GyroGlove™ and engage directly with customers (e.g., Singapore).

QUALIFICATIONS:

• A minimum of 5 years of experience in customer success, account management, or customer service roles.
• Proven track record of building and maintaining strong, trust-based client relationships.
• Strong communication skills in English, both written and verbal.
• Expertise in CRM platforms and related tools; experience with HubSpot, Intercom, Zapier, or Airtable is a bonus.

Technical and Professional Skills

• Advanced problem-solving and troubleshooting abilities, with a focus on delivering practical solutions.
• Strategic thinking and organizational skills, with the ability to manage multiple priorities effectively.
• Strong analytical mindset to track and optimize customer success metrics.

Soft Skills

• Empathy and active listening, with a passion for understanding and addressing customer concerns.
• Adaptability and resilience, thriving in a fast-paced, startup environment.
• High level of professionalism and composure in stressful situations.

Additional Requirements

• Flexibility to travel regionally as needed (e.g., to Singapore).
• A strong commitment to delivering exceptional customer experiences and exceeding expectations.

The Opportunity

This role is responsible for building and delivering our core content for the Group, creating compelling, informative, and engaging narratives to support Toll’s engagement with customers, conversion and revenue through digital and email channels. This includes leading the content writing and managing the teams responsible for creative delivery across design and multimedia.

• Lead, craft and implement a comprehensive content strategy, ensuring a unified brand voice aligned with business goals across various channels including and not limited to marketing campaigns, social media, product, webinars, thought leadership pieces, infographics, customer newsletters, case studies, videos and digital content
• Plan editorial calendar and lead editorial meetings with key stakeholders to ensure consistent push of content across all channels (website, social media, email etc). Develop and execute strategies for distributing content across multiple channels (ex. social media, email, partnerships) and exploring paid distribution opportunities. Oversee the creation, curation and distribution of high-quality content across diverse mediums ensuring all content is well researched and relevant for an impactful storytelling approach that will elevate brand awareness around Toll
• Manage Toll’s social media presence to drive brand and marketing objectives, overseeing scheduling, and utilizing reporting/analytics to continually improve effectiveness. Collaborate with the Head of Marketing to ensure alignment with the overall marketing strategy.. Maintain an organized content management system for easy access and reuse of content assets. Manage content workflows, approvals and publishing processes to streamline production. Review and edit content to ensure it meets quality standards, factually accurate, and adhering to brand voice, guidelines and tonality.
• Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Ensure all content is legally compliant, adhering to copyright laws and industry regulations, email marketing laws and regulations (opt ins, opt outs) following proper protocols for sensitive or regulated content
• Design, write and create engaging email campaigns that are responsive, visually appealing and optimized for different devices with the support of email marketing platforms. Conduct email campaign optimization and develop automated email workflows, using segmentation strategies to nurture prospects, promote cross sells and gain win backs. Manage and segment the email list to ensure targeted communication with specific customer segments. Monitor and report content performance with analytics tools to track content success and ROI, email campaign performance and deliverability rates, using insights to refine content strategies and improve future content. Develop and implement an overall email marketing strategy identifying target audiences and segments to create personalized and relevant email content.
• Collaborate with the Toll Design Studio – focusing on content copywriting and design to produce visually appealing and engaging materials. Collaborate with marketing teams to promote content effectively

To Be Successful, You'll need:
• 3+ years previous experience in similar role
• Leading creative team with creating copy for creative campaigns and eDM journeys
• Short-form social and web/digital content and writing for B2B audiences
• Well-developed ability in converting technical and/or complex topics and concepts into plain language
• A reliable, detailed and focused individual who enjoys working and collaborating within a creative team. The ability to manage multiple projects, pressing timelines and some ambiguity with ease
• CMS experience . Experience with basic design tools (e.g. Canva), Salesforce and Marketo an advantage

Social Media Marketing Manager (Agency)

Singapore

Company Description:

Our client is a dynamic and innovative agency specializing in crafting impactful brand stories and driving engagement through compelling content. With a keen focus on strategy, creativity, and real-time trends, we help our clients amplify their voices across social platforms. Our team thrives on turning ideas into buzzworthy campaigns, ensuring every story resonates and captivates the right audience.

Responsibilities

• Research, formulate strategies, develop and execute social media always-on content and social-first campaigns
• Manage various social platforms to identify and leverage trends for maximum brand impact (Meta, LinkedIn, TikTok, XHS, Lemon8)
• Manage, create and publish high quality content
• Liaise with designers and other departments to ensure content achieves desired business and marketing outcomes for our clients
• Analyse stats and create reports
• Stay on top of latest social media practices, trends and tools
• Work closely with clients to achieve content goals
• Manage a budget and run paid ads for social media posts
• Lead team of junior content planners and strategists.

Requirements:

• Keen eye for good design
• Masterful wordsmith
• Exceptional attention to detail
• Degree in Communications, Digital Marketing or Business Management with relevant specialty
• Min. 2-3 year experience in relevant social media or content marketing role
• A proven track record and strong understanding of all social media platforms
• We’d also consider knowledge in Notion, Canva, Adobe Ps and Ai a plus

Ensure that all functions are efficiently performed. Manage operations and retail teams in all functions, including sales productivity, stock, client experience, client relationship management, customer service, staff training and development, store procedures, store planning with the help of all departments. Oversee and drive the successful implementation of the retail strategy in all distribution channels. Ensure that the highest level of customer service is delivered to clients. Drive business growth and make sure that the financial goals and qualitative objectives are met. Implement a sustainable distribution strategy that will enable the brand to achieve its quantitative and qualitative objectives.

ViSenze, an AI-powered Commerce Search and Discovery platform, is looking to hire a motivated and experienced Machine Learning Project Manager

We revolutionize the retail industry with product discovery solutions, processing over a billion monthly queries globally from retailers such as Myntra, Ajio, Meesho, Rakuten, Zalora, Mango, and Target

Our mission is to empower customers to 'See. Style. Shop', and we need you to help us continue to deliver this promise

Responsibilities

Drive End-to-End Project Delivery  

• In charge of end-to-end project development lifecycle(s):
• Gather user requirements from the client
• Scope the project in terms of technical requirements, product specifications, deliverables, performance SLAs and timelines
• Plan project milestones and resources required
• Provide cost estimates for budget approval
• Lead development sprint cycles to schedule and monitor:
• Data collection, annotation and pre-processing activities  
• Model training and iterative improvement activities
• Model performance validation activities
• SDK integration activities 
• Quality assurance checks activities 
• Draft project SOPs (Standard Operating Procedures)
• Draft release notes
• Lead and coach the development team to achieve successful outcomes 
• Manage project scope and schedule
• Oversee internal cost control
• Ensure quality assurance across the project deliverables 
• Oversee Issue and Risk Management
• Evaluation, scoping, and impact assessment (timelines, budget) for Change Requests
• Provide timely escalations and propose suitable mitigation actions to the Product Owner

Collaborate with Functional Teams to Support Project Outcomes

• Work closely with the Data Science and Engineering teams to schedule and action the project activities
• Partner with the Finance and Legal team to ensure timely follow-ups with contractual and financial matters
• Partner with the HR team for staffing requirements
• Manage third-party vendor(s) to ensure timely delivery of services as per project timeline

Act as ViSenze’s Point of Contact with Client(s)

• Cultivate strong relationships with client(s) and client partner(s), actively engaging them to align project outcomes, deliverables, and implementation plans
• Provide advice and support to the client

Good to Have

• Hands-on experience in data science projects
• Hands-on experience in image data processing or computer vision projects

• Bachelor Degree in Computer Science, Electrical Engineering or a related technical discipline
• At least 2 years of client-facing project/program management experience in AI/ML specific projects
• Understanding of machine learning and data science knowledge
• Process strong interpersonal, communication, analytical and data-driven problem solving skills
• Able to work independently with minimum supervision

Essential Functions

• Study Setup and Planning:
• Facilitate seamless study set-up including Protocol and Budget review, leading meetings. Develop and implement project plans, milestone, risk, issue and action logs. Partner with Study Setup team to ensure quality database set-up, oversee preparation of protocol specific documentation. Will prepare and present protocol-specific materials at Kick Off and Investigator meetings
• May participate in the proposal and business development process including bid defence meetings. Will lead in the development of Customer standards. Will lead Customer meetings / presentations in partnership with Senior Project Services / Operational / Business Development staff
• With experience may perform technical review at program / project initiation. Will manage more complex studies (e.g. Companion Diagnostic, multiple region studies)
• Study Activity Monitoring and Closeout:
• Will monitor the Project Management Plan, timelines and deliverables, manage study documentation throughout the Project lifecycle including filing into eTMF, oversee study monitoring and reporting, conduct meetings to meet needs of the Study and Customer requirements
• Will manage study scope changes and budget monitor quality of the study and any service-related issues, implementing changes as required. Lessons learnt will be reviewed and shared
• Proactive Lines of Communication:
• Build and own the Customer relationship, facilitate communication, collaborate with all operational areas within the company. Will serve as an escalation point for study level issues and will coordinate and triage study-specific issues. Coordinates customer survey follow up and ongoing health checks to support Customer relationship building
• Will lead activities that enhance Customer Delivery Team results and strengthen Customer Governance. Serve as an escalation point for program level issues
• Meetings, Initiatives and Training Activities:
• Will represent the company at Investigator meetings and other internal / external face to face meetings. Will participate in audits and inspections as required
• Will provide study training to sites, CRAs and customers. Will establish regular lines of communication with sites to manage on-going project expectations and issues
• Will participate in improvement projects as needed. With experience will direct, mentor and assist in training
• Will provide feedback on team performance against contract, customer expectation and project plan to management. May act as a Program Lead
  • Process Improvements and Special Assignments: May take the lead as task owner or Subject Matter Expert. Will assist with department level assignments as required
  • Program Lead: Responsible for the assigned global customer program(s), including development of operational processes and high-quality delivery and customer satisfaction. Act as process owner for customer program(s) in areas including but not limited to, Customer Specific Training, SOPs, and process improvements

Qualifications

• Bachelor's Degree Life Sciences or related field or other equivalent combination of education, training and experience may be accepted in lieu of degree.
• 5+ years of clinical or research industry experience, including 3 years project management / project set up experience
• Excellent interpersonal and customer management skills.
• Thorough understanding of medical and clinical research terminology.
• Thorough knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations (kits/supplies, logistics, laboratory operations, specimen storage, data reporting and transfers, site alerts, etc.) required.
• Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred.
• Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred.
• Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines.
• Strong written and verbal communication skills including good command of English language. In certain geographies where communication in local language is desired (e.g. Japan, China), excellent command of local language with reasonable proficiency in English preferred.
• Ability to establish and maintain effective working relationships with coworkers, managers and customers.

The Enterprise & Field Marketing organization in ServiceNow is responsible for driving revenue growth, adoption and customer success across all our direct and indirect sales channels.

We are a high performing APAC team, looking for a highly organised, goal-oriented, self-directed professional to be an active player in our larger marketing team. You will interact directly with key business leaders and marketing teams across the globe to drive Brand to Demand Generation strategies across the customer’s lifecycle, with a focus on ServiceNow Platform and AI products & solutions

You will play a key role in accelerated pipeline growth, new opportunities and be accountable for revenue targets. You’ll be responsible for driving the program strategy, influencing and collaborating with regional field marketing teams to activate and deliver business growth.

You will have a strong understanding of GTM sales strategies, leveraging GTM motions on solutions, industry, partner marketing, new customer acquisition to achieve results. You’re a savvy APAC marketing program leader who can conceptualize, execute and manage insight-driven optimizations and executive-level reporting across a diverse and matrixed organization.

Crucial to your success is having a good foundation in SaaS and enterprise technology, multi-faceted experience in integrated marketing strategy and program development, relationship management skills, team collaboration, adaptability and expertise in enterprise technology marketing in a fast-paced, dynamic environment.

Key responsibilities

• Act as the APAC marketing programs lead on ServiceNow Platform and AI programs collaborating closely with all GTM, Sales, Partner teams to gather insights, develop strategies and align plans to accelerate business growth.
• Develop a data-informed strategy on audience segmentation and opportunity, prioritization of marketing channels and tactics to conceptualize programs that will drive demand for the ServiceNow Platform and AI
• Lead through influence to ensure delivery and execution at scale of demand generation programs across the APAC marketing and business teams that result in measurable growth in business goals and revenue. Set best practices in narratives, engagement and high-performance campaigns.
• Leverage all direct and indirect channels to land new business and drive up-sell, cross-sell marketing campaigns across customer buying centers and activate the ecosystem for new business acquisition.
• Develop and test new program scenarios to drive optimizations and efficiencies against investments.
• Prepare and input into forecasts, performance reports, monitoring key business metrics, quality and audience insights.
• Continually look at ongoing innovations and best practices to elevate the program, experience, and results.

Job Summary :

We are seeking a highly skilled Project Manager to lead the overall engagement.

The ideal candidate will have expertise in managing end-to-end delivery of atleast 2-3 applications, good client communication skills, stakeholder management ability.

Have good technical knowledge in Pega with the ability to take Architectural decisions and solutioning. Additionally, domain experience in Airlines is good to have.

The candidate will play a crucial role in driving techno-functional excellence and ensuring successful project delivery.

Required Skills :

• Pega Case Management ,Pega Cloud ,Pega Integration ,Pega Platform, Project Management, Cloud deployment.

Roles & Responsibilities :

• Managing the overall project delivery and ensure delivery schedule is adhered
• Prepare delivery schedule, effort and cost based on the client requirements and provide walkthrough o client on the same
• Project Manager will be liable to achieve client sign-off on schedule, effort and cost presented
• Providing weekly status reports to stakeholders
• Ensuring that the project is timely by setting time marks
• Facilitates daily scrum, sprint planning, sprint demo and retrospective meetings.
• Tracks and manages product backlog, burn-down metrics, velocity, and task break-down
• Helps product owner to make the product backlogs in good shape and make them ready for the next sprint
• Responsible to provide architectural solutions and do hands on with the team members to deliver technical requirement in Pega.

Qualifications:

• A solid understanding of project end-to-end delivery
• Excellent verbal, written and presentation skills
• ·Ladership skills
• Ability to motivate IT staff
• Logical problem solver who can operate under constraints
• Strong organisational skills
• Ability to juggle multiple tasks

Certification(s) Required :

• CSSA, PMP, Scrum Master, Good to have CLSA

The Senior Manager leads important projects and possesses capability to make breakthroughs in design, development, testing, debugging and implementing software applications or specialised utility programs in support of end users' needs on platforms.

The role also expects the potential candidate to:

• plans and coordinates regular updates and recommends improvements to existing applications.
• identifies and resolves issues which have organisation wide and long-term impact.
• provides guidance and technical support to testing and quality assurance teams.
• is imaginative and creative in exploring a range of application designs and solutions.
• is able to engage and support others in the team, readily put forth ideas in a clear and compelling manner.

Develop applications

• Support proof-of-concept to showcase the technical feasibility of the application
• Assists in the selection of appropriate processes, models, languages, tools, frameworks, platforms, and environments for software construction.
• Develop the application concept, interface design, and architecture
• Perform development of program logic for new applications
• Propose new tools and techniques in application development
• Leads code reviews and inspections.

Optimise applications

• Analyse application performance based on user feedback and system reports
• Analyzes process assessment data and implements continuous improvement opportunities across the projects.
• Create user and technical documentation
• Collaborate with DevOps teams to apply the automation deployment processes and ensure system stability

Maintain applications

• Implements software maintenance processes and plans
• Provide high-level maintenance and update of an existing applications to improve functionality and process flow
• Provide high-level monitoring of the following of security measures, proper registration of passwords and other access procedures
• Solve unique and highly complex problems by taking a broad perspective to identify solutions
• Provide solutions to overcome complex problems using the latest technologies

Requirements:

• Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.
• 15+ years of relevant work experience in software development.
• Experience developing applications using native cloud service offer by AWS or Azure
• Experience with Containers and Orchestration such as Kubernetes/OpenShift
• Experience in design and implementation of REST API, and ensure the API is compliant to healthcare industry standards HL7 FHIR
• Experience in Microservice architecture design and implementation
• Hands-on development experience for Backend application (C# .Net core)
• Knowledge and experience in frontend development (e.g. Reactjs) will be advantageous
• Sound knowledge and experience in application design patterns
• Experience in Azure DevOps or equivalent CI/CD

Company Overview:

Qi Tian is a leading provider of custom full-home solutions, specializing in wood and iron structures for residential and commercial spaces. We pride ourselves on delivering high-quality, sustainable, and innovative products.

We are currently looking for a Production & Product Manager to join our dynamic team. This role is essential to streamline production processes, manage resources effectively, and ensure the delivery of exceptional products.

Key Responsibilities:

• Oversee the production line operations, ensuring optimal allocation of manpower, materials, and machinery.

• Develop and implement strategies to improve production efficiency and reduce waste.

• Manage inventory of raw materials, including wood and iron, and ensure timely procurement.

• Coordinate production schedules to meet customer demands and project deadlines.

• Supervise and train team members, fostering a culture of collaboration and excellence.

• Ensure adherence to quality standards and safety regulations.

• Maintain clear communication between production, logistics, and sales teams to ensure smooth operations.

• Provide technical expertise in board materials, including understanding specifications and applications.

Requirements:

• Proven experience in production management, preferably in wood or metal manufacturing.

• Strong knowledge of board materials (e.g., plywood, MDF, particleboard) and ironwork.

• Excellent organizational and problem-solving skills.

• Ability to optimize workflows and allocate resources effectively.

• Familiarity with production machinery and maintenance processes.

• Strong leadership and team management skills.

• Fluent in English; additional languages are a plus.

What We Offer:

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• A collaborative and innovative work environment.

Salary: $4500+commision, 6 days a week, 7 days leave a year, 7 days mc a year

Location: Singapore

If you are passionate about leading a production team and have a keen understanding of custom wood and ironworks, we want to hear from you!

How to Apply:

Send your resume and cover letter to [your email address]. Please include “Production & Product Manager Application” in the subject line.

Join us in shaping the future of custom home solutions!

Senior Commercial Manager, Research & Safety Market Division Singapore

Thermo Fisher Scientific is seeking a highly skilled and motivated Senior Sales Manager to join us to lead our Singapore Sales team for Fisher Scientific channel business. As a global leader in scientific research and technology, Thermo Fisher Scientific is dedicated to enabling our customers to make the world healthier, cleaner, and safer.

Responsibilities:

• Drive sales growth and meet revenue targets in the Singapore market for Fisher Scientific Channel business.
• Develop and implement strategic sales plans to expand customer base and increase market share
• Provide leadership and guidance to the sales team, fostering a collaborative and inclusive work environment
• Develop and nurture strong connections with important customers and individuals
• Conduct market research and competitive analysis to identify new business opportunities
• Manage the entire sales process, from prospecting to contract negotiation and closing deals
• Collaborate with cross-functional teams to ensure flawless execution of customer projects
• Collaborate with Self-Manufactured and 3rd party suppliers to provide one-stop-shop value proposition to our customers
• Build analytics to measure success of sales strategy, coach and measure Salesforce effectiveness KPI as developed for the team
• Build 5 year Strategic Plan (STRAP) along with the team and execute on it once all approvals in place
• Share of wallet measurement and expansion for all customers

Requirements:

• Master's degree in area of Life Sciences or a related field (MBA preferred)
• Proven track record of success in sales, with 10+ years of experience in a similar role
• Strong leadership skills and ability to drive a high-performance sales team
• Exceptional communication, presentation and interpersonal skills
• Demonstrates a proactive and driven approach to work, with a strong motivation to surpass objectives
• Ability to compete in a fast-paced and dynamic market
• Strict attention to detail and ability to determine and address customer needs
• Demonstrated ability to successfully implement sales strategies and initiatives

Join our team at Thermo Fisher Scientific. Apply today to start your story with us!

As a leading global media network, with data at the core, Omnicom Media Group APAC (“OMG”) creates end-to-end solutions for clients, anywhere, swiftly and efficiently. We consider client business needs from the start and keep consumer behavior at the heart of everything we do. We are comprised of the full-service media networks OMD, PHD, and Hearts & Science, as well as a number of specialty media communications companies. We offer unparalleled clout in the marketplace and a depth of capabilities and experience that drive leadership and innovation in every media type. Omnicom Media Group is the media services division of Omnicom Group Inc. (NYSE: OMC), the leading global advertising, marketing and corporate communications company, providing services to over 2,500 clients in more than 100 countries.

The Senior Manager, SEO is responsible for day-to-day management of a client account and driving business success across channels. It includes SEO, CRO, E-Commerce along with added requirements such as ASO, Content Outreach and more.

Reporting Structure:

• You report to the Head of Performance and E-Commerce
• You are expected to manage your team as well as any specialist delivery services that are being deployed in your business.

Key Responsibilities:

1. Business Responsibilities

• Defines the annual objectives and supervises the budget, keeping costs and margins under control
• Forecasting and account planning on SEO
• To provide business supports to agency brands and also drive own sales and projects
• Establish clear performance indicators and deliver Executive Leadership updates.
• Nurturing and developing the Specialist team to match the evolution of digital marketing
• Input into the structure of the department according to the growth provisions.
• Participate in presentations, conference calls to assist teams across OMG SG in other markets.
• Provide support to team and proactively work on preparing and researching POV, case studies and white papers.
• Drive internal communication with teams across Omnicom Media Group as appropriate and provide consultative services to assist with business and account development.
• Collaborate on the strategy and approach for PR and social.
• Perform competitive research and opportunity analysis for the company.
• Participate in weekly team/account meetings and offer ideas and suggestions to improve and evolve optimizations.
• Expertise with in-depth understanding in technical optimization, high-quality content creation, and strategic link building to drive organic growth.

2. Client Responsibilities

• Manage client relationships and provide timely communications to clients for campaign management, optimisation and reporting.
• Communicate transparently with account leads of any issues, along with planning and account ownership.
• Format reports and provide top-line insights for on-going reports and post-buy analysis
• Understand metrics and KPIs of account and continually suggest optimizations to improve campaign performance, ensuring that all optimizations are documented.
• Oversee process for new launches or site revamps, to ensure organic improvements and stability of the brand site.
• Develop knowledge of client’s business, competition and latest industry news and trends.
• Work with the agency brands to formulate and execute, or to add SEO strategies in the business.

3. People Responsibilities

• Oversight and direction of associated Specialists
• Provide direction to Specialists when assigning tasks
• Oversee Specialists to ensure timely and accurate product or results delivery; provide input for Specialist performance reviews
• Train Specialists on optimization tactics and account budget pacing strategies
• Assist in training other employees on best practice and processes.
• Demonstrated ability to lead meetings in the account lead’s absence
• Ability to work in a team environment that promotes collaboration
• Adept at communicating effectively across all levels
• Capable of working successfully within a team as well as independently
• Able to establish and maintain effective relationships interdepartmentally as well as those outside the team

Experience required:

• Tertiary qualified
• 7+ years relevant Paid Search and SEO experience
• Excellent verbal and written communication skills
• Ability to clearly and effectively articulate thoughts and points
• Should be self-motivated with strong leadership skills who is equally comfortable collaborating in a team environment
• History of teamwork and willingness to roll-up one’s sleeves to get the job done
• Prior experience leading a team
• Has experience in working across Asian markets and languages.
• Strong client facing communication & presentation skills

Personal Attributes:

• A ‘Can Do’ attitude
• Tenacious
• Business savvy
• Entrepreneurial
• Persuasive
• Leadership qualities
• Great interpersonal and communication skills internally, with media owners and clients