As part of the Customer Experience & Services, Digital Services Planning Team, you play a crucial role in enhancing the customer journey and digital services offered by TADM. This position requires good understanding of digital tools and communication channels, user experience optimisation, developing communications strategies to reduce barriers of customers using our eServices, and collaboration with cross-functional teams to ensure a seamless and user-centric experience for individuals seeking employment dispute resolution services at TADM.

Our key digital touchpoints include our 1) website and 2) integrated system that covers the end-to-end dispute resolution journey from i) chatbot to ii) claim filing and iii) e-Negotiation and/or e-Mediation.

Role:

Website Management: Maintain and enhance our website, which includes our chatbot and integrated system. This includes the iterative process of review, refinement and update of existing content as well as design, testing and implementation of new developments.

Performance Monitoring: Report monthly customer satisfaction ratings and feedback. Monitor key performance indicators (KPIs) related to the customer journey and digital services, making data-driven adjustments to meet performance goals.

Stakeholder Collaboration: Work closely with different stakeholders, including external vendors and internal business users to ensure that digital platforms and tools such as our eServices are user-friendly and aligned with customer needs. Develop resources, collaterals and conduct trainings for internal and external customers (where applicable) to adopt our digital tools and adapt to the online processes.

Feedback Management: Collect, respond and analyse user feedback to continuously refine digital services and address issues promptly. This includes both quantitative customer satisfaction ratings and qualitative customer insights from feedback, focus group discussions or quarterly customer service survey.

Qualifications:

• Tertiary education in Business, Information Technology or a related field is an advantage.
• Proficiency or experience in digital service planning, user experience, or customer journey analysis is preferred.
• Familiarity with government service standards and employment dispute resolution processes is preferred.

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools.
• Strong problem-solving capability with the ability to grasp business issues and technical problems; and provide sound and logical solutions.
• Must possess a customer-centric mindset and able to multitask and work under pressure.
• Independent and strong team player with excellent communication and collaboration skills.

The position offered will be commensurate with the candidate’s experience and suitability.

Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.

Roles & Responsibilities

The Finance Analyst will be responsible for providing support and assistance to the Assistant Vice President, Finance on overseeing the financial management reporting of the SEA & I group companies.

Key Responsibilities

• Prepare and consolidate SEAI Group and Company post-closing analysis monthly, quarterly, yearly management reporting and presentation materials
• Collecting, analyzing, and interpreting historical and current financial data of Company and Group performance with detailed financial status reports
• Assisting Assistant Vice President with the following:

1. Collate Group companies monthly reporting package for monthly management P&L review.
2. Quarterly forecasting process for SEAI group companies
3. Prepare annual budget preparation for SEAI group companies
4. Working capital management for SEAI group companies

• Assist, develop and maintain dashboards and reports to monitor business performance
• Collaborate with group companies to ensure accurate reporting
• Ensuring compliance with financial regulations and maintaining the integrity of financial data
• Other ad-hoc duties assigned by Assistant Vice President, Finance

Requirements

• Degree in Accounting & Finance
• At least 3-4 years in financial accounting with experience in financial analysis
• Experience with regions handling.
• Good working knowledge of IFRS, Consolidation, Taxation
• Good SAP knowledge
• Advanced proficiency in Microsoft Excel, Power BI and financial software

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

· At least 8-12 years of relevant corporate secretarial managerial experience

· Must be CSIS / ICSA qualified.

· Experience working with a diverse portfolio of private and listed companies across various industries.

· Adept at handling multiple projects independently with excellent planning skills

· Adopt a positive leadership approach towards empowering and coaching team members.

· Strong communicator with stellar people management skills.

· Keen passion for change and continuous improvement.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

38

Assistant Product Manager/Product Manager

Job Info:

• Salary: $5,700 - $8,500 (Depend on the experiences)
• AWS + VB + PB
• Medical and Dental Claim
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: Ang Mo Kio

Job Description:

• Define & plan the projects schedule and resources and kick off meetings
• Carry out Product/Technology benchmarking with R&D and Marketing
• Supports Technical Sales in specs review, costing and evaluation of new product requirements
• Interfaces with customers on project status and technical reviews
• Manages Product Evaluation programs with Customers
• Oversees CIP programs to extend product life cycle
• Interfaces with Engineering Development teams to resolve all technical field issues within the assigned Product family
• Other tasks assign by supervisor as required

Job Requirements:

• Bachelor’s degree in a Mechanical Engineering, Mechatronics or Electrical discipline
• Knowledge in basic engineering concepts / equipment product development
• Experienced in project management & leading cross functional teams
• Able to multitask multiple projects & good time management skills
• Good leadership, teamwork and able to work with different levels of the organization
• Continuous improvement mindset and flexible approach to solving problems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

about the company
Established for over 50 years, the Client is an established corporate bank. They believe in grooming their employees to become the best at what they do, and offer internal mobility opportunities.

about the role

• Provide support in the settlements of Treasury products including Foreign Exchange, Money Market as well as Fixed Income and Interest Rate Swaps
• Process FXMM trades including CLS
• Pre-matching, validation and settlements of trades
• Reconcile trade breaks and investigate failed trades
• Static data creation and maintenance in the systems
• Perform reconciliations
• Process remittances accurately and timely
• Ensure submission of regulatory reports on a timely basis
• Participate in projects and/or perform User Acceptance Testing

skills and experience required

• At least 5 years of Treasury Settlements/Operations experience
• Working knowledge in SWIFT payments
• Meticulous and detailed
• Proficient in Microsoft Office applications
• Good communications and interpersonal skills

If you would like to find out more about this role, please click apply below. Alternatively please connect with Lynda Tan at https://www.linkedin.com/in/lynda-tan/

EA: 94C3609 / R1223887

Industry: Food Nutrition

Job position: Regulatory Affairs Assistant Manager/Manager Job ID: 19431

Hybrid working arrangement (1 day wfh)

Key Responsibilities:

- Ensure regulatory compliance for the company’s products in the B2B segment, and develop regulatory strategies to achieve product registrations and business goals in the APAC region in a timely manner.
- Represent the company in relevant professional associations and regulatory agencies; participate in government agency inspections as needed.
- Maintain a comprehensive understanding of the company’s product portfolio.
- Liaise and negotiate with relevant regulatory authorities and agencies.
- Stay updated on changes in regulatory legislation and guidelines.
- Visit customers with the sales team to explain relevant regulatory frameworks and information; attend industry shows and meetings.
- Coordinate and conduct training sessions for company employees on new regulatory topics.
- Collaborate with other departments, including the B2B sales team, headquarters in Japan, and other company entities in the US, EU, and Asia, as necessary.
- Communicate with key contacts at the headquarters in Japan to obtain necessary data for customer reports or projects.
- Review and approve marketing and sales materials to ensure compliance with regulatory requirements.

Requirements:

• Experience with Salesforce: Use a minimum number of years on Salesforce.
• Minimum of a Bachelor’s Degree in Food Science, Nutrition, or related fields with 3+ years of relevant regulatory experience.
• Ability to independently design and execute regulatory projects.
• Excellent interpersonal and networking abilities to build strong relationships with trade and regulatory associations.
• Customer service-focused and able to work effectively with diverse personalities.
• Familiarity with food safety regulations.

Interested applicants please send your resume to [email protected] with email subject header “Job Application for Regulatory Affairs Assistant Manager/Manager Job ID: 19431- CK".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description:

About Us

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will work with the various stakeholders (Academic Director, relevant faculty members, students, internal and external stakeholders) to ensure the smooth running of the admissions process of the designated programmes. S/he will have an important public relations role representing the MSc Programmes Office, NUS Business School, and NUS both internally and externally and will contribute to the Business School’s mission and values.

The duties and responsibilities are as follows:

• Contribute to a dynamic team involved in the growth of the MSc Programmes Office
• Oversee and manage the admissions administration and processes (e.g. review application materials, organize/conduct interviews, prepare reports and admissions materials for management review, etc.)
• Liaise with prospective applicants on application documentation and submissions
• Oversee and provide support to students for admissions-related matters (e.g. Application process, Matriculation, etc.)
• Collaborate closely with faculty in conducting and transcribing admission interviews
• Contribute to the review and improvement of the admissions processes
• Conduct administrative briefing sessions for students
• Provide admission and general counselling to students
• Generate reports for the management team
• Coordinate overseas delegation visits and summer programmes
• Train and mentor junior staff
• Deliver a superior level of customer service and programme satisfaction to internal and external stakeholders
• Support Welcome Sessions, Orientation and other programme events organized by the MSc Programmes Office
• Other duties as assigned by the Associate Director, Director, Academic Director and Programme Office

Qualifications

• Degree from a reputable University in any discipline
• Minimum 3 to 5 years of relevant work experience, preferably in a higher education institution
• Possess excellent oral and written communication skills with the ability to confidently engage and consult with senior-level internal and external stakeholders
• Strong organizational ability and high attention to detail in tracking and managing admissions for academic programmes
• Observant in identifying process, operational and service gaps and propose solutions
• Passionate in seeking constant improvements to processes and service delivery
• Strong customer service focus in cross-cultural environments
• Self-driven with a high level of autonomy and yet be a team player simultaneously
• Able to set priorities, multi-task and work under pressure
• Proactive and demonstrate creative, innovative and service-oriented approaches to problem solving
• Willingness to adopt flexible work hours and undertake business travel if needed
• Internet savvy with good computer (Microsoft Office Applications) skills. Programming knowledge will be an added advantage.

(Appointment job grade will commensurate with the selected candidate's experience)

We are seeking a highly motivated, independent professional to join our risk management team. As part of the risk management team, you will be a key team member managing the firm’s risk and regulatory compliance matters which include but not limited to business, financial and security.

Responsibilities

Staff Independence

• Manage and organise annual declaration of independence for staff
• Conduct annual independence testing
• Checking of independence for new joiners

Advisory

• Attend to day-to-day queries relating to client onboarding and continuance, independence, and anti-money laundering
• Review basic legal documents such as engagement letters and non-disclosure agreements
• Update firm’s policies based on regulatory changes

General Compliance

• Carry out annual and regular testing to ensure compliance to firm’s policies
• Organise information for reporting to the group and regulators
• Organise and prepare information for internal testing and regulatory inspections
• Organise, facilitate and deliver risk management related training

Other ad hoc duties as and may be assigned

Requirements

• Degree in Accountancy, Business or relevant discipline.
• At least 5 years of relevant experience in an international public accounting firm. Audit experience would be preferred.
• Possess keen interest in the international development of risk management policies with a good understanding of regulatory compliance.
• Good understanding of corporate governance, regulatory compliance, auditing standards and accounting principles
• Strong communication and teamwork skills, with ability to communicate effectively with cross-functional teams.
• Excellent oral and written communication skills.
• Curious and motivated, with strong analytical and problem-solving skills

Location: The Upper House Grill and Bar (Funan)

Key Responsibilities

1. Operational Management:Support the Operations Manager in overseeing daily restaurant operations to ensure efficiency and exceptional service.
   Monitor all departments, including kitchen, service, and bar, to maintain smooth coordination and high performance.
   
2. Staff Supervision and Training:Assist in recruiting, training, and mentoring staff to deliver excellent service and maintain operational standards.
   Schedule shifts and manage employee performance, ensuring compliance with company policies.
   
3. Customer Experience:Address customer concerns and feedback promptly to ensure satisfaction and loyalty.
   Uphold and enhance the restaurant's reputation by maintaining a welcoming and professional atmosphere.
   
4. Inventory and Resource Management:Assist in managing inventory levels, including food, beverages, and supplies, to avoid shortages or overstocking.
   Collaborate with suppliers to ensure timely delivery of high-quality ingredients and materials.
   
5. Financial Oversight:Monitor daily financial operations, including cash flow, budgets, and expense management.
   Prepare and analyze sales and performance reports to identify trends and areas for improvement.
   
6. Health and Safety Compliance:Ensure compliance with all health, safety, and sanitation standards.
   Regularly inspect the premises and equipment to maintain a clean and safe environment.
   
7. Event Coordination:Assist in planning and executing special events, promotions, and private bookings to drive revenue and attract customers.
   
8. Problem Solving:Act as a point of contact for operational issues and resolve them effectively in the absence of the Operations Manager.
   

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• 3-5 years of experience in restaurant operations or hospitality management.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in restaurant management software and Microsoft Office Suite.
• Knowledge of food and beverage industry trends and operational best practices.

Preferred Qualifications:

• Experience in managing upscale dining establishments.
• Familiarity with Burmese, Thai, and grill-and-bar cuisine operations.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Job Summary
We are seeking a highly organised and detail-oriented Assistant Operations Manager to join our team.

In this full-time role, you will be supporting the Operations Manager, responsible for overseeing the day-to-day administrative and operational tasks within our business, across various outlets in Singapore.

This role requires a strong focus on maintaining high-quality service and food standards, ensuring smooth operational processes, and managing manpower resources effectively. The ideal candidate will be proactive, solution-oriented, and possess excellent communication and leadership skills to ensure the highest level of service is delivered across the outlets.

Duties and Responsibilities shall include but not limited to:
(a) Management
• Provides production direction to Team Member in a clear, concise, and positive way and coaches others to lead operations
• Ensures Team Member delivers quality service and food in accordance with company’s guidelines
• Act as a point of contact between HQ Corporate office and assigned outlets.
• Provide information from HQ to Outlet Managers and Team through various ways of communication
• Coach and mentor, all level of Team Members in your assigned outlets
• Review all assigned outlets’ Daily Business Reports on a daily and weekly basis, and identify problems and suggest improvement measures

(b) Outlet Operational Leadership
• Leads operations by directing efficient and accurate preparation of products for prompt customer delivery within the established speed of service guidelines
• Evaluate existing business procedures and recommend improvements
• Coordinate and arrange on-going maintenance with HQ Corporate office to ensure business continuity
• Review customers feedbacks and incident reports, and ensure actions are taken and execute AAR for improvement

(c) Manpower
• Review outlets’ weekly schedule to ensure staffing levels based on business needs and coverage for Outlet Supervisor(s) during operating hours
• Manage manpower cost
• Resolve employees’ concerns and conflicts when required
• Manage and maintain team’s hiring and attrition rate

(d) Admin / Purchasing Support

• Coordinate and manage purchasing activities, ensuring that the outlets are fully stocked with the necessary supplies and equipment

• Work closely with suppliers to negotiate best prices and terms for goods and services, ensuring timely delivery and cost-effectiveness.

• Collaborate with the finance department to process purchase orders and ensure proper documentation for budgeting and cost control.

• Ensure compliance with company procurement policies and standards, maintaining accurate records of all purchases and transactions.

• Other admin duties as assigned by management.

What we're looking for

• Proven experience (at least a year) in leadership, quality management, purchasing, and crisis management within the F&B industry.
• Strong administrative skills with proficiency in data entry, inventory management, and report preparation.
• Excellent communication skills, with the ability to liaise effectively between the corporate office and the outlet team.
• Strong problem-solving skills, attention to detail, and ability to work in a fast-paced, dynamic environment.
• A keen eye for detail and a problem-solving mindset
• Ability to work independently and as part of a team
• Flexibility to work weekends, holidays, and varying shifts as needed to meet operational demands.
• Required Skill(s): Microsoft Office and Excel.
• Preferred: Class 3 Driving License (Travelling among multiple outlets will be more convenient)

Responsibilities

· Responsible for ensuring smooth daily operation of the school

· Able to work with other departments to understand operations of the company and ensure seamless customer experience

· Drive enrolment, retention and conversion numbers in assigned branch

· Ensure the branch delivers exceptional customer service, addressing customers’ concerns and queries promptly

· Build rapport with students and parents to facilitate open communication and trust

· Sales of books/music instruments and inventory management

· Statistical compilations - payment backlog, sales and fees revenue, student intake/drop out, etc

Requirements

· Possess at least a Diploma or Bachelor’s degree in any discipline

· Proficiency in MS Office including MS Excel

· Good team player, able to work with minimal supervision

· Excellent communication and interpersonal skills, strong organisational and time management abilities, and attention to detail

· Able to work at “retail hours” and both weekends

Work Location : Punggol Central

This position is also available in other branches. Please submit your resume if you are interested.

Johwa Hair&Living is looking for a salon assistant manager !

You will be responsible for:

• Schedule staff to ensure adequate coverage for the salon’s needs.

• Co-ordinate and document staff attendance, leaves, and claims to generate and issue monthly payrolls and payslips.

• Onboard new employees by assisting in orientation and training.

• Develop and document standard operating procedures (SOPs) and company policies to improve workflow and ensure accountability.

• Support management operations by carrying out clerical tasks, daily housekeeping, and documenting staff concerns to communicate to administration.

• Assist and advise in implementing new software and systems to increase productivity and monitor their integration by communicating with affected departments.

• Support business relations by communicating with business partners in a professional manner.

Benefits:

Employee discount

Professional development

Schedule:

Day shift

Weekend availability

Job Description:

1) Manage delinquent and bad debt accounts through monitoring and analysing database

2) Guide and ensure team members negotiation skills are effective

3) Responsible for repossession matter including auction and tender of repossessed assets, according to the rules and regulations

4) Initiate, handle and monitor legal actions with solicitors

5) Assist in review, develop and executing collection action plans and strategy towards achieving set targets

6) Handle and manage complaints or issues escalated from internal collection teams

7) Weekly review and conduct monthly meeting according to frequency

8) Preparing monthly management reports on the collection and recovery position

9) Continually evaluate internal processes and improve

10) Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals

Requirement:

1) Academic qualification: Diploma & equivalent

2) At least 5 years of working in handling collection and debt recovery

3) High level of integrity, meticulous and detail-orientated

4) Strong ownership with ability to operate in a flexible, dynamic environment

5) Ability to multi-task, deliver results and solve problem well under pressure to meet deadlines

6) Open and willing to learn new things, take on new challenges and make adjustments to suit transitions in the workplace

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Job Benefits

• Signing on bonus
• Competitive salary range based on experience
• 5-Day Working Week
• Monthly Sales Incentive
• 6 Monthly Performance Bonus
• Meal Allowance or Staff Meals provided
• Medical Benefits
• Dental Benefits
• Annual Health Screening
• Referral Incentive
• Staff discount across brands

Education

• Must have a diploma and above in food and beverage management
• Ability to read, write and communicate fluently in English is a must

Experience

• Previous Supervisory experience in F&B/hospitality industry
• Must have at least 3 year relevant working experience

Skill & Attributes Requirements

• Attended SFA's basic food hygiene course
• Good knowledge of wines
• Ability to communicate and develop and effective working relationship with fellow employees and supervisors
• Ability to deal courteously and tactfully with dining guests
• Possesses and exhibits the drive to provide exceptional service
• Possess the drive and passion to excel in F&B Industry
• Strong communication skills & team player
• Self motivated with positive working attitude

Task & Responsibilities

• Full comprehension of Da Paolo Food & Beverage Menu
• Tasks responsibility with the Restaurant / General Manager for meeting budget goals;
• Task responsibility with the Restaurant / General Manager for ensuring that quality standards for food and beverage production and service to guests are constantly maintained
• To protect and positively promote the culture of Da Paolo Group through a world class standard of service
• To demonstrate the Da Paolo's ideal by ensuring the restaurant set up, running and closedown consistently meets our world class standards. Responsible for the daily outlet opening and closing

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Responsibilities:

* Coordinating daily management operations

* Delivering superior food and beverage service and maximizing customer satisfaction

* Responding efficiently and accurately to restaurant customer complaints

* Organize and supervise shifts

* Appraise staff performance and provide feedback to improve productivity

* Estimate future needs for goods, kitchen utensils and cleaning products

* Able to work night shift

Requirements：

* Proven work experience or similar role

* Proven customer service experience as a manager

* Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

* Strong leadership, motivational and people skills

* Acute financial management skills

Job Summary:

The service talent's main function is to promote the restaurant and ensure guest satisfaction through developing and maintaining a strong team environment with an emphasis on guest satisfaction and delivery of prompt and courteous service.

Job Responsibilities:

• Provide high-quality customer service to guests
• Serving customers of food and beverage
• Ensure sufficient stocks for daily operations
• Report for duty on time and neatly groomed
• Perform opening and closing duties
• Ensure that workstations are set up before the shift commences
• Have full knowledge of the menu to recommend specific items to guests.
• Maintain cleanliness and housekeeping of work areas

Job Requirements:

• Min. 2 years of service experience is preferred
• Good work ethic and willingness to learn
• Warm and cheerful personality; energetic and highly motivated
• Excellent communication and interpersonal skills
• Fluent in English, any other language is a plus
• Able to work in a team with people from different backgrounds

Designation: Assistant General Manager – Corporate Planning

Purpose: The role is responsible for providing business analyst support to the Associate Vice President of Corporate Planning. This position relies on analytical skills to support the planning and execution of various corporate strategies while performing a variety of tasks to aid in overall departmental functions.

Role Description:

• Assist in analyzing and preparing management summaries on competition and peers’ financial results and business strategies.
• Support benchmarking of competition in business performance.
• Conduct analysis of domestic and global trends in the auto, financial services, and housing sectors.
• Engage in analyzing key economic trends and their potential impacts on the business.
• Assist in assessing changes in the regulatory landscape, political and economic factors that may affect our business both directly and indirectly.
• Provide support for new business activities as required.
• Regularly update management on key industry developments.
• Assist in the preparation of business plans, reports, budgets, and forecasts.
• Support management in defining and implementing corporate strategies.
• Aid management in developing business planning and forecasting techniques.

Requirements:

• A Bachelor’s degree in Engineering (BE) and an MBA from a well-recognized institution.
• 10 to 12 years of relevant experience in financial analysis, competitive analysis, and understanding of macro and microeconomic fundamentals from the automotive industry.
• A strong analytical mindset with an ability to make informed decisions.
• Effective communication skills to support executive presence and articulate company direction in discussions and presentations.
• Ability to think strategically and communicate effectively with different levels of management.
• Demonstrated capability to work with ambiguity and assist in complex strategic analysis projects.
• Experience across various industries, especially in the consumer sector.
• Interest in technology and tech trends.

About Us

Eye Level is a global supplemental education program focused on personalised learning. By tailoring instruction to each student's individual pace and needs, Eye Level aims to enhance foundational skills in Math and English for children aged between four and 14.

The program emphasises the importance of mastering basic concepts before moving on to more complex ones. This approach ensures a solid understanding of fundamental skills, leading to improved accuracy and speed in problem-solving.

Eye Level Singapore is committed to providing high-quality education services that align with the demands of the 21st century. Through continuous innovation and a focus on customer value, they strive to create a robust education ecosystem that blends online and offline learning experiences.

The Role

As a key member of our dynamic marketing team, you will play a pivotal role in shaping and executing our marketing strategies. You will be responsible for:

Strategic Marketing:

• Developing and implementing comprehensive marketing plans aligned with business objectives.
• Conducting market research and analysis to identify trends and opportunities.
• Collaborating with cross-functional teams to ensure seamless execution of marketing initiatives.

Digital Marketing:

• Managing and optimizing our social media channels (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Creating engaging content and running effective digital campaigns.
• Leveraging Google Ads and SEO to drive organic traffic and conversions.
• Monitoring and analysing digital marketing metrics to measure ROI.

Brand Management:

• Protecting and enhancing our brand reputation.
• Developing and executing brand strategies.
• Ensuring consistent brand messaging across all channels.

Event Management:

• Planning, organizing, and executing company events, conferences, and workshops.
• Managing event budgets and logistics.

Franchisee Support:

• Providing marketing guidance and support to our franchisees.
• Ensuring compliance with brand guidelines and standards.

Requirements:

• Diploma in Marketing, Advertising, Communications, or a related field.
• Experience in education enrichment industry is highly preferred
• Proven experience in digital marketing, social media, and content creation.
• Proficiency in Google Ads, SEO, and analytics tools.
• Strong project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• A passion for marketing and a creative mindset.
• A valid Singapore driver's license (preferred)

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• The chance to work on exciting marketing projects.

• Be the direct focal point and direct link with customers on all customer issues (Be the Voice of Customer
• Provide strong leadership in customer related issues
• Oversee the Operation and Customer Service function of the Company
• Ensure smooth coordination between the Operation & Customer Service team for on time delivery
• Responsible for service and product quality assessment including attending to customer's feedback/ service complaints to determine any critical service failure point.
• Maintain a high degree of account management and control
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality, timely delivery, and support.
• Other responsibilities that may be delegated or stipulated by Management.

Requirements:

• At least a diploma or degree in any field
• Operational ability in a diverse environment
• Exceptional customer-facing skills
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Working experience of more than 3 years with managerial or supervisory experience

*Seeking for an Assistant Relationship Manager with minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector*

THE COMPANY

Renowned for their solid brand and bank’s culture, the company is well-received and accepted by their employees. The bank is currently seeking for an Assistant RM to be part of their team.

JOB RESPONSIBILITIES

• Assist the Corporate Banker's coverage and managing of the clients
• Conduct credit analysis, write credit papers and reports
• Perform credit reviews for the bank’s client
• Liaise with customers on any queries
• Monitor the bank’s loan portfolio
• Assist in the funding operations
• Ensure proper KYC and documentation
• Collaborate effectively with other internal and external stakeholders

JOB REQUIREMENTS

• Degree in Business Major in Finance/Economics/Commerce/Accountancy or ACCA or any other relevant education
• Minimum 3 years of experience as an Assistant RM and/or Credit analysis in Corporate Banking experience sector
• Highly analytical, focused, has good interpersonal and communication skills

If you will like to explore this opportunity, please email your resume in Microsoft Word format to [email protected]

We thank you for your interest and will contact shortlisted candidates for more detailed discussion.

For more job openings, please visit our website at https://resolutehunter.com/opportunities/

EA Licence 18C9105

EA Reg R1105305

Mon to Fri 8.30am - 5.30pm

Key Job Objective and Job Responsibility:

To properly discharge responsibilities in undertaking Singapore Office general office administration function in order to ensure the facilitation and provision of effective, efficient and reliable administrative logistical support for company with a view to achieving the company’s growth & objectives.

Job Descriptions:

1. To take up the Administration function of the Singapore Office with the objective of providing effective, efficient and reliable administrative support for all divisions / departments of the company.

2. To manage the staff accommodations, as well as office leasing and manage renovation projects of Singapore Office.

3. To review and update Administration Operation Manual (“Admin Manual”) of the Administration Department with the view and objective towards standardization and unification for all group company offices.

4. To ensure the managerial and administrative responsibilities of the Administration Department are in strict compliance with Admin Manual. To conduct review of the Admin Manual at least once a year to ensure the Admin Manual is up to date.

5. To prepare and submit the administrative expenses annual budget for Singapore office in order for the general administration expenses to be incorporated into the overall group company Establishment budget; and to monitor the budget control in co-ordination with all divisions / departments.

6. To manage housing and hotel accommodation arrangements in Singapore, including sourcing the best possible quotations, for visitors and expatriates of the Group.

7. To manage the review of contracts and leases from equipment and service providers, office premises and accommodation providers, etc. for Singapore office.

8. To provide support and coordinate for the company events.

9. To handle and support visa applications and administration work

10. To assist and report to Manager, to provide necessary support in collaborating with the Administration team of all Group company offices.

11. To perform additional duties to meet both the company & department’s needs as desired.

Requirements:

• At least 2-5 years working experience in administration role

• Work independently as well as team player

• The role requires to coordinate and support counterpart in China and Hong Kong

• Good communication skills and able to initiate for improvement

Responsibilities:

• Handle full set of accounts

• Oversees all daily accounting activities which include preparation of journal entries, accounts receivables, accounts payable and fixed assets maintenance. Ensure timely billing to stakeholders and compliance with AR & AP procedures by generating and raising invoices, debit, and credit notes.

• Monthly, quarterly and annual closing activities.

• Provides financial reporting to management

• Acts as a liaison and coordinates with the relevant regulatory authorities on various statutory

• Ensures all statutory and GST/tax returns are prepared and filed in an accurate and timely manner

• Oversees the annual statutory audit and preparation of annual accounts/ financial statements and reports for compliance with regulations and relevant financial and accounting standards.

• Manages cash flow forecasting and control processes.

• Maintains organized set of detailed records and files to document all financial transactions.

• Reviews, recommends and implements improvements to accounting processes and procedures.

Requirements:

• A recognised Diploma/ Professional Degree (Finance/ Accountancy /Banking or equivalent)
• Minimum 3 years of accounting experience in handling full sets of accounts.
• Candidate with more experience will be considered for other positions.
• Strong technical accounting background & meticulous.
• Preferred Singaporean

******We regret that only shortlisted candidates will be notified******

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.