Job Summary:

We are seeking a professional and detail-oriented Receptionist and Admin Assistant with the potential to grow into an Executive Assistant role to the Partners.

The ideal candidate will be responsible for managing front desk operations, providing administrative support, and handling day-to-day tasks that ensure smooth office operations. This position offers opportunities for growth and career advancement within the organization.

Key Responsibilities:

1. Receptionist Duties:

• Greet visitors, clients, and staff professionally and courteously.
• Answer and direct incoming phone calls to the appropriate team members.
• Maintain the reception area, ensuring it is clean, organized, and welcoming.
• Manage incoming and outgoing mail and packages.
• Handle general inquiries and provide information about the company.

2. Administrative Support:

• Assist with scheduling meetings, conference rooms, and appointments for staff.
• Assist in maintaining office supplies and inventory, coordinating with vendors when necessary.
• Support the organization of company events, meetings, and lunches.
• Ensure the smooth operation of office facilities and equipment.
• Handle additional tasks to support various departments as needed.

3. Executive Assistant Potential:

• Provide calendar management support for the Partners, scheduling appointments and managing time effectively.
• Coordinate travel arrangements, including flights, accommodations, and itineraries for the Partners.
• Prepare presentations and assist with communication and correspondence on behalf of the Partners.
• Assist with confidential and sensitive information, maintaining discretion at all times.

Skills & Qualifications:

• Proven experience as a receptionist, administrative assistant, or in a similar role.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and in a team.
• Detail-oriented with a high level of accuracy.
• A proactive attitude and willingness to learn and take on new responsibilities.

Career Growth Opportunity:

This position is ideal for candidates who demonstrate exceptional organizational skills and professionalism. With proven performance, this role offers the opportunity to transition into an Executive Assistant position, directly supporting the Partners.

Please send an updated CV to [email protected]

Accounting firm in city requires : Accounts Assistant / Accounts Executive

Min Diploma in Accounting/ACCA level 2

Preferably 1 to 2 years full set accounting experience

Fresh graduates are welcome

Good remuneration, work environment and training to do full set of accounts

For Singaporean only

Interested please email CV to : [email protected]

We are seeking a claims associate for our client, ST Engineering. Details as follows:

Job Title: Claims Associate, 2 year contract, $2200 - $2900

Job Scope

- Process claim applications, verify correctness and completeness of forms and supporting documents

- Attend to queries from grantees and stakeholders

- Prepare claims verification report for review

- Follow-up on the progress of claims processing to completion of workflow

- Other ad-hoc duties related to claims processing

Requirements:

- Degree in any discipline, or a diploma holder. Candidates with degrees/diplomas in business related disciplines would be at an advantage.

- At least 3-5 years of relevant work experience. Experience in handling grants and claims would be an advantage

- Proficient in MS Word, Excel and Outlook

- Good interpersonal, written and verbal communication skills

- Must uphold strong code of work ethics and confidentiality of information

- Detailed, meticulous, and committed to meeting deadlines

Location: Ang Mo Kio

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

We are seeking a claims associate for our client, ST Engineering. Details as follows:

Job Title: Claims Associate, 2 year contract, $2200 - $2900

Job Scope

- Process claim applications, verify correctness and completeness of forms and supporting documents

- Attend to queries from grantees and stakeholders

- Prepare claims verification report for review

- Follow-up on the progress of claims processing to completion of workflow

- Other ad-hoc duties related to claims processing

Requirements:

- Degree in any discipline, or a diploma holder. Candidates with degrees/diplomas in business related disciplines would be at an advantage.

- At least 3-5 years of relevant work experience. Experience in handling grants and claims would be an advantage

- Proficient in MS Word, Excel and Outlook

- Good interpersonal, written and verbal communication skills

- Must uphold strong code of work ethics and confidentiality of information

- Detailed, meticulous, and committed to meeting deadlines

Location: Ang Mo Kio

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Operating at MindChamps Allied Care @ Siglap

Duties & Responsibilities:

• Works with all team members to ensure that each understands their job description, the desired results associated with their work, and the resources available to achieve the results
• Customer Acquisition: Market research to identify new leads and potential new markets
• Customer Relationship Management: Maintain fruitful and meaningful relationships with existing customers to ensure best service delivery and outcomes
• Trains and develops team members to ensure they can perform their duties
• Plans, assigns, and directs work; appraises performance rewards and disciplines employees
• Addresses complaints and resolves problems
• Ensures the Therapy Centre operates in a high-quality manner at all times
• Tracks timesheets, scheduling and coordinating of staff
• Supervises students for internships/externships and delegates authority and responsibility, if applicable
• Provides weekly communication to Allied Care HQ, ensuring that information, reports, and materials are provided, to clearly describe Therapy Centre activities and progress toward agreed upon objectives
• Oversees Allied Care inventory
• Attends all staff or other special meetings as requested
• Collaborates with Therapists, Psychologists and Allied Care HQ to establish policies and procedures for Therapy Centre operations
• Be available to staff to respond to emergencies and answer questions
• Completes appropriate paperwork to comply with insurance and reimbursement guidelines
• Completes all documentation and paperwork within time constraints posed by various entities
• Ensures compliance with standards, laws and regulations as directed by regulatory and accrediting organisations
• Performs other appropriate duties as requested by Therapists / Psychologists /Allied Care HQ

Requirements

• Excellent communication and interpersonal skills
• Excellent coordination skills - can multi-task and have an eye for details in a fast-paced environment
• Fast learner - comfortable with learning new softwares and processes
• Experience in Therapy or Early Intervention Centre would be a strong advantage (love working with kids, especially those with special needs)

• The Services required are set out as follows:
• Hande calls, walk-in enquiries, delivery, school mails, parcels dispatch
• Preparation and verification of documents (e.g. prepare Staff Monthly Attendance Sheet and track their daily attendance
• Maintaining and updating of data records
• Compilation of statistics
• Filing and typing
• Drafting of correspondences
• Attending to pupils who are unwell
• Any other duties as assigned by School

Qualifications

• At least an O-Level
• Must be able to handle telephone enquiries from Mandarin speaking parents / vendors
• At least 3 years of experience providing admin support
• Proficient in MS Office
• Basic First Aid knowledge
• Good communication and inter-personal skills
• Good team player with high level of initiative
• Good customer service skills
• High level of initiative and able to work independently

Our client is in construction industry (Grade A1 Contractor), and they are currently seeking for Admin Assistant to be part of the team.

JOB DIMENSION (SCOPE)

• Provides administrative support to ensure efficient operation of office.
• Carries out administrative duties such as data entry, documentation, filing, typing, copying, binding, scanning etc.
• Compile and prepare reports on monthly basis
• Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories.
• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
• Validation of invoices prior to payments.
• Attached to and assisting Document Controllers for daily administrative tasks and duties
• Any other ad-hoc duties as assigned

REQUIREMENT

• Professional Certificate / Diploma in any field or equivalent
• Proficient in MS Office especially MS Excel, Word
• Open and able to work at construction project site office

Kitchen Assistant Needed

Location: Gucco Tower / Novena / Nex / Bugis

Type: Full-Time Position

Responsibilities:

- Assist with food preparation and cooking.

- Maintain cleanliness and organization of the kitchen.

- Wash dishes and kitchen equipment.

- Support chefs with various tasks.

Requirements:

- Kitchen or food service experience preferred.

- Strong teamwork and communication skills.

- Ability to work in a fast-paced environment.

- Able to work on weekends.

What We Offer:

- Competitive pay.

- Growth opportunities.

- A supportive work environment.

Interested applicants may apply here or WhatsApp 85881419

Singaporeans & PRs only!

Gladwin Teo Jian Rong

EA No. 23C1599

EA Personnel no. R1768774

We are currently seeking a team of Trust Accountants to join our team. Reporting to our client’s head office in Zurich, the team will be responsible for managing and overseeing the financial activities of trust accounts, ensuring accuracy, compliance, and timely reporting for a portfolio of trust accounts.

Key responsibilities include:

• Double entry bookkeeping, maintaining accurate records of trust account balances and activity
• Collating, organising and all such other work relating to the handling of statements, advices and transactions slips incidental to bookkeeping, accounting, audit records and transaction monitoring
• Preparation of annual and ad-hoc financial statements
• Preparation of corporation tax computation and tax returns
• Provide inputs/feedback and perform user acceptance testing for accounting system changes and upgrades.
• Ad-Hoc reporting and / or priority accounts preparation as required by client circumstances (i.e. shorter deadlines due to client reporting requirements / internal meetings/ restructuring etc.).
• Any other tasks that may be assigned

Requirements

• Bachelor's degree or professional qualifications in accounting, finance, or related field
• 1-3 years of experience in trust accounting for senior accountants
• At least 6 years of experience in trust accounting or related field for managerial position
• Strong attention to detail and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks and deadlines
• Working knowledge of trust accounting principles and regulations will be an advantage

Sales & Logistics Assistant (Permenant Part time)

Job Description & Requirements:

- Perform general office administration duties

- Update and maintain proper documentation of all relevant transactions and records

- Orders fulfilment

- Handle inquiries, prepare quotations, and maintain good customer relationships with clients through emails, social media platforms and chats

- Ensure stock accuracy by maintaining Excel stocklist

- Oversee monthly stock take

Requirements:

- No work experience required.

- Good written and spoken communication skills

- Organized, independent, reliable, resourceful, willing to learn, and a good team player

- Strong multitasking and prioritisation skills with the willingness to adapt to change

- Proficient in MS office

Suitable for:

- Mothers

- Retirees

- Candidates recovering from burnout

Lunch provided, flexible working hours from 10 am to 6 pm, Monday to Friday

Walking distance from Dover MRT station

Salary: $9-$10/ hr

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Plan, develop and implement active and effective strategies to meet fundraising goals for the university.
• Work to develop either campus-wide or school gift opportunities and create proposals, which seek to match the interests of numerous donors, including individuals, corporations and foundations, with the needs of the University to maximise long-term value.
• Interact with business and community leaders to seek the involvement of increasing the number of individuals in programmes that provide financial and volunteer support for the University.
• Strategically advance the University's most important relationships.
• Take on responsibilities for existing donors to strengthen relationships for cultivation and stewardship purposes.
• Work with the stewardship team to ensure that donors' communications are timely and relevant.
• Work closely with the university administrators and academics, obtaining their support while managing expectations and relationships.
• Foster a spirit of collegiality and distributed ownership of success.

• Bachelor's or Master's degree with a minimum of 10 years' demonstrated excellence in fundraising, CRM, and communications.
• Engage with diverse stakeholders, including donors, leaders, and staff, showcasing exceptional interpersonal skills to foster strong relationships and achieve organizational goals.
• Demonstrate a strong work ethic and excellent written and verbal communication skills.
• Influence large and small groups with articulate demeanor and sound judgment, conveying mission and goals with enthusiasm.
• Proven ability to negotiate at high levels with resilience and positivity under pressure.
• Track record in development, communications, or relationship-based disciplines.
• Knowledge of fundraising principles and major wealth sources in Singapore and Asia.
• Passion for higher education and the nonprofit sector highly desirable.
• Proficiency in Mandarin a valued asset.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

What’s the job?

Develop new sales opportunities, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target. Conducts active market research and intelligence for the hotel to provide feedback on competitors, market trends and identifying new business potentials. To support Director of Sales by driving performance of Corporate Sales team.

YOUR DAY TO DAY

• Research market place and pursue opportunities for potential new accounts
• Manage assigned account base for self and that of Corporate Sales team to exceed targets for total revenue
• Develop and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers closely aligned to each business unit
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans
• Development of sales strategies and action plans to ensure plans are implemented, results are monitored and goals are achieved – launch tactical promotions if required
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Minimum of 20 sales-related activities (such as sales calls, site inspections and in-house entertainments) per week
• Principles are being communicated and implemented.
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends
• Ensure that all stakeholders are made aware of systems, procedures, and information relating to the delivery of all revenue from sales market segments
• Develop and maintain strong relations with stakeholders whose support, cooperation, and services are critical to the success of sales
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure active management of individual GAPs and personal development plan.
• Other duties as assigned by Director of Sales or the management

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
• Strong presentation, commercial and communication skills
• Strong influencer and persuader
• A self-driven personality
• Resourceful and goal oriented
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• Pay attention to forecast revenue shortfalls and communicate these in a timely fashion to all stakeholders to ensure that action is taken to combat any deficit
• Work closely with Revenue Management to ensure that pricing and yield management
• In-depth knowledge of sales principles and techniques
• Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
• Comprehension of Hotel systems and revenue management principles
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
• Flexible work approach

The successful candidate will work in a team providing tax compliance and advisory services to a mixed portfolio of corporate and individual clients.

Responsibilities include:

• Provide tax compliance, assessment and advisory services
• Oversee the entire engagements which includes but not limited to work plan, scheduling, budgeting, staff management, etc
• Be the point of contact between tax authorities and clients in answering and resolving issues
• Develop strategies to solve complex technical challenges
• Train, coach, and supervise staff
• Be actively involved to help identify and research on tax issues

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 4 to 5 years of relevant experience in CPA firms
• Abreast with the latest technical and tax standards around the world
• Ability to lead and manage teams
• Good command of English with excellent written and verbal communication skills, and good interpersonal skills;
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

Job Description:

• Team leading and execution of Transaction Support engagements
• Performing Transaction Support work which includes financial due diligence and other aspects of buyside support services which may include conduct of preliminary review on potential targets, assisting in term sheet development, providing input to definitive agreements and project management to assist with the completion of transactions
• Performing reorganisation work to help client with assimilation of target for corporate growth
• Assisting in other advisory work such as valuation, mergers & acquisitions and business planning
• Working closely with directors on client management, practice development, and business development activities

We are constantly seeking for dedicated talents to join our practice. Requirements:

• Degree in Accountancy or Business
• Professional qualification in accounting will be an added advantage
• Ideally between 4 to 5 years auditing experience acquired within an accounting or professional services firm
• Self-motivated and able to work independently, develop good relationships with senior management, and operate well within a team environment
• Excellent written & verbal communication skills with strong analytical & evaluation skills and good interpersonal skills
• Service oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment

The successful candidate will work in a team and required to:

• Prepare timely and accurate monthly, quarterly and yearly financial statements for local and multinational companies which include preparation of budget and variance analysis, diagnostic assessment or health check, through the use of computerised accounting and ratio analysis solutions.
• Manage both local and multinational companies payroll for their staff which include compliance of all applicable taxes and government regulations.
• Provide in-depth accounting and financial advise to clients.
• Keep track of expenses reporting and GST application& submission of GST returns

We welcome you to join and grow with us, if you possess:

• Professional qualifications / Accounting degree recognised by ISCA
• Minimum 5 to 8 years of relevant experience in accounting and advisory field
• Abreast with the latest technical and accounting standards such as SFRS, IFRS and US GAAP
• Ability to plan and manage teams
• Good and sound knowledge of outsourcing environment
• Service-oriented and commercially focused, we seek confident, extremely well-organised candidates who can analyse and make things happen, and work effectively in a highly motivated environment.

Responsibilities:

• Lead and manage a team of professional staff.
• Provide excellent client service and ensure deliverables timelines are met.
• Responsible for billings, fee negotiations and recovery for each client engagement.
• Review payroll, related forms as well as year-end remuneration returns for a portfolio of clients.
• Review current process flow for improvements and assist in the implementation of recommendations.
• Build strategic client relationship with existing / potential clients to generate pipeline of leads.
• Drive business development and new business growth
• Ensure compliance to SOPs and regulatory updates.
• Execute client service excellence at all times.
• Monitor credit control, regular review, responsible for debts collection and work with Finance to manage doubtful debts.
• Coach team members to set standard client communication protocol eg. all communication with clients are supported by emails, document agreed action steps, responsibilities and deadlines.
• Evaluate direct reports and review overall employees' performance appraisal during the annual review exercise for Singapore .

Requirements:

• Business Degree or diploma
• Minimum 5 years of payroll experience in a service provider environment is required
• Experienced in leading and managing at least 3 – 5 team members
• Preferably with Prosoft and/or other payroll software experience
• Strong spreadsheet skills (Excel) and good knowledge of Word
• Ability to work independently and as a team
• Strong problem solving skills
• Strong written and verbal communication skills
• Excellent organizational skills
• Client service oriented and able to interact with clients at ease
• Able to work in harmony with co-workers
• Drive for results
• Determination and persistence

Our client, a reputable Electronics MNC, is looking for a Assistant Product Marketing Manager for local SG market.

Job Responsibilities:

· Conduct market research, understand current trends

· Manage assigned product life cycle & price strategies

· Monitor product sales performance, competitor activities, campaign ROI

· Track offline / online product presence to ensure product is well represented in all touchpoints

· Manage marketing projects and ensure timely delivery

· Prepare weekly & monthly reporting

· Support new product launches, attending of events

· Support any ad-hoc activities assigned when required

Requirements:

· Candidate should possess at least a Diploma or relevant studies.

· At least 3 years of marketing experience in Consumer Electronics, FMCG or related industries

· Proficient in Microsoft Office software applications, especially excel formula and reporting functions.

· Ability to work independently and as part of a team.

· Possess good problem solving skills, positive attitude and willing to learn new things.

· Ability to work in a fast-paced environment.

Please send your updated resume to [email protected] if you are interested.

Regret to inform that only shortlisted candidates will be contacted.

Workstone Pte Ltd (EA License 19C9998)

Aslin Wong Mun Ning (R1326393)

We are seeking a Clinic Executive / Clinic Assistant for a specialist ear, nose, and throat clinic based in Gleneagles Hospital, Camden Medical Centre and/or Mt Elizabeth Novena Specialist Centre.

The ideal candidate should possess the following:

• Experience working in a medical clinic as a reception staff
• Good customer service skills - in person, over the phone, and by email
• Reliability
• Punctuality
• Ability to work in a team effectively

Working times are 0830-1730hr Monday to Friday and 0830-1300hr Saturday.

Staff is given one Saturday and one half-day morning off a month after confirmation.

The clinics are open 0900-1300hr and 1400-1700hr from Monday to Friday and 0900-1300 on Saturday.

The position comes with excellent benefits. These include:

1. 16 days annual leave with an additional three (3) days of family care leave.

2. Birthday leave of one (1) day

3. Health benefits: Staff shall be entitled to medical (e.g. integrated shield plan) up to a cap of $600 per annum and dental/wellness benefits up to a cap of $500 per annum

4. Corporate bonus, annual performance bonus, and 13th month guaranteed bonus

5. Lunch claim $40/month

Please send your resume to [email protected] and we thank you for your interest in this position.

Thank you.

Be part of a growing practice in the world's 5th largest consulting firm! We provide consulting and advisory services related to and not limited to financial health screening, data analysis, HR and Payroll, and assist family business to revamp/transform.

You are required to:

• Lead team to conduct primary and secondary search, do data compilation and analysis together with the consultants.
• Brainstorm and source for marketing ideas, involve in development of marketing strategies and plans, implement marketing activities
• Support in project operations and management including liaising with the relevant stakeholders and partners.
• Coach and mentor team members including on the job training and timely performance review.

We are constantly seeking for dedicated talents to join our practice. To be part of our team, you should possess:

• Minimum degree in Marketing, Business, Management or equivalent
• Minimum 6 years experience in Brand consultancy or equivalent
• Excellent verbal and written communication skills are essential
• Able to multi-task and have a strong capability to meet deadlines and client expectations
• Possess excellent analytical skills, strong attention to detail and able to work with minimal supervision
• Must be a collaborative team player, who takes initiative and possesses flexibility
• Proficient in MS office
• Outspoken with excellent communication and interpersonal skill
• Service-oriented and commercially focused, confident, extremely well-organised and can analyse and make things happen, and work effectively in a highly motivated environment.

- Basic administrative duties (including accounts book-keeping, invoicing, general filing, data entry etc)

- Flexible working hours, work from home can be arranged

- Minimum commitment 25 hours per week

- Work location: Boon Keng / Bugis

- Fluent in spoken and written Chinese and English

- Prior experience with Microsoft Excel required

• Assist in conceptualize, organize, schedule, promote and execute events and programmes for the elderly and children in the community.
• Logistics setup for the running of activities on daily basis.
• Facilitate or conduct daily activities for the elderly.
• Record attendance of participants for the various activities, monitor the safety of the participants, assist the instructor during the session.
• Assist and facilitate the billing, accounting and tracking of transactions arising from the programmes.
• Assist in preparation of activities materials and bulletins.
• Collate data and statistics for reporting.
• Assist to attend to walk in enquiries, phone call, grocery ration distribution onsite/delivery to clients' homes.

He must be able to oversee every section of the company

He is the in charge of the overall supervision an entire organization

Most of the time, he is required to attend meetings than staying in front of the computer

must be able to make decisions, sometimes quickly, based on available information

should be able to convey complex thoughts and processes clearly and concisely

also able to build a diverse team with different talents and personalities

JOB REQUIREMENTS
Bachelor degree

2+ years in administrative management

Proficient in Microsoft Office Suite

Project management experience

Budgeting and financial reporting experience

Contract management experience

Strong communication skills, both written and verbal

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Responsibilities may include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Job Summary:

The Assistant Manager of IT Support / Senior IT Executive will support the IT team in overseeing the day-to-day operations of the hotel group’s IT systems. This role will be responsible for maintaining and optimizing IT infrastructure, providing technical support, and assisting in the implementation of IT projects across the group’s properties. The position requires hands-on experience in managing IT systems, troubleshooting, and ensuring that technology supports both operational efficiency and guest satisfaction.

Key Responsibilities:

1. IT Operations and Support:

• Assist in the management of daily IT operations, including monitoring systems, networks, servers, and storage across hotel properties.
• Provide technical support to hotel staff and corporate employees, ensuring timely resolution of IT-related issues.
• Maintain and update IT systems to ensure their optimal performance and security.

2. IT Project Support:

• Assist in the execution of IT projects, including upgrades to systems like Property Management Systems (PMS), Point of Sale (POS), and guest-facing technologies.
• Collaborate with the IT Manager and other stakeholders to ensure IT projects are completed on time and within scope.

3. Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures to protect the company’s IT environment from internal and external threats.
• Assist in performing security audits and vulnerability assessments to ensure compliance with corporate policies and relevant regulations (e.g., GDPR, PCI DSS).

4. Infrastructure Maintenance:

• Assist in the configuration, maintenance, and monitoring of IT infrastructure, including servers, networks, and cloud solutions.
• Ensure the integrity, security, and availability of IT systems through regular backups, patch management, and system monitoring.

5. Technical Support and Troubleshooting:

• Provide first-level support for technical issues encountered by hotel properties, ensuring efficient troubleshooting and escalation when necessary.
• Work closely with hotel IT teams and third-party vendors to resolve system and hardware issues.

6. Vendor Management:

• Assist in managing relationships with IT vendors, service providers, and contractors to ensure effective delivery of IT services and solutions.
• Assist in evaluating new technology solutions and recommend improvements to current systems where needed.

7. Reporting and Documentation:

• Maintain accurate documentation of IT systems, configurations, processes, and troubleshooting guides.
• Prepare and submit regular reports on system performance, incidents, and project progress.

Qualifications:

• Education: Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 3-5 years of experience in IT management or systems administration, preferably in the hospitality industry.
• Technical Expertise: Strong knowledge of IT infrastructure (e.g., networks, servers, storage) and experience with hotel-specific systems like PMS and POS.
• Problem-solving Skills:Ability to diagnose and troubleshoot technical issues efficiently.
• Communication Skills: Strong interpersonal and communication skills for collaborating with internal teams and external vendors.

Preferred Skills:

• Experience with hospitality systems and applications (e.g., PMS, POS, guest experience technologies).
• Familiarity with cloud computing, cybersecurity best practices, and IT compliance standards.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Systems Administrator (MCSA) are a plus.

Role purpose:

• Level consulting, financial analysis and modelling skills, in areas of financial restructuring and forensic investigations.
• Identify issues affecting business operations and profitability and working as a team to resolve issues.
• Maximize business values and realization of assets for benefit of stakeholders.
• Analyze records and transactions to gather evidence for litigation support purposes.

Principle accountabilities:

• Manage day-to-day operations of engagements
• Assets and inventory checks
• Review and analyze books and records
• Adjudication of claims by creditors
• Prepare cash flow forecasts
• Be prepared to work in a team environment and are expected to manage discrete aspects of work streams
• Require creativity, resourcefulness, and independent judgement
• Be meticulous and analytical
• Develop solutions to problems and provide value to clients
• Draft sections of reports
• Monitor statutory requirements and deadlines
• Advise clients in restructuring, insolvency and litigation support engagements
• Participate in complex negotiations on behalf of our clients.
• Be part of a team that is involved in investigating affairs of complaints, analyzing causes of underperformance and business performance of corporate clients for the purposes of debt restructuring and restoring value for stakeholders.
• Be part of a team that gathers expert evidence and advice in legal proceedings and forensic assignments, including fact finding financial and non-financial reviews
• Advise on strategic business decisions such as optimizing the balance between risk, available capital, and stakeholder value in a business group
• Conduct fraud and other forensic investigations
• Incorporating the use of forensic technology as well as providing litigation support to lawyers in commercial disputes
• Other areas of work include winding down the affairs of companies.

Requirements:

• Degree in Accounting, ACCA, CPA or equivalent qualification recognized by ISCA.
• At least 4 years of work experience in a similar field or in audit or other advisory experience.
• Positive attitude, meticulous and analytical.
• Ability to work independently, communicate effectively and possess strong interpersonal skills.
• Proficiency in both written and spoken English.