JOB SUMMARY
Reporting to the F&B Manager / Restaurant Manager, the Assistant Restaurant Manager will be responsible for managing and supervising the restaurant team in delivering a seamless and delightful dining experience for our guests. At the same time, he/she will assist the Restaurant Manager in ensuring overall smooth operation, and achieving financial and people performance goals of the restaurant.
What you will be DOING:
Floor Service
· Familiarise with the restaurant set-up and all the food & beverage items on the menu and/or on-going promotions.
· Greet and seat guests proactively.
· Present guests with the menu and inform them about any specials of the day, promotions and/or menu changes, etc.
· Provide suggestions and/or promote signature items and/or on-going promotions.
· Take orders from the guests and to take note of any special requirements.
· Key order into POS system and ensure all special requirements are captured and communicate clearly with the kitchen team if needed.
· Coordinate with the kitchen team to ensure prompt and smooth items delivery.
· Serve the items as per the course of order.
· Be attentive and alert to guests needs to ensure proactive service delivery at all times.
· Close the bills accurately and promptly.
Guest Relations
· Attend to guests’ queries, needs and other special requests professionally and promptly.
· Check on guests’ dining experience discreetly and when appropriate.
· Encourage guests to share dining experience feedback in all feedback channels.
· Take ownership of any feedback received and seek assistance if necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
· Thank and bide fond farewell to guests.
General
· Manage, supervise and coach the restaurant team.
· Conduct on-the-job training for the restaurant team.
· Conduct daily shift briefing.
· Conduct regular inspections and ensure that the service floor is clean, tidy and of high hygiene standards at all times.
· Create a comfortable and conducive working environment for the restaurant team
· Undertake ad-hoc operations tasks/projects as assigned.
· Observe all brand/operating standards and/or LQA.
· Practise food safety and hygiene in accordance to required standards.
· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel
· Perform any other duties and responsibilities that may be assigned.
Your experience and skills include:
· Diploma/GCE ‘O’ level /Certificate in Hospitality or equivalent
· Minimum 4 years of hospitality experience.
· Possess positive service mindset and attitude
· Good human relations and influencing skills
· Good communications (verbal and written), planning and coordination skills
· Ability to work independently and take initiative
· Good time management skills
Flexible with working days and hours including weekends and public holidays