Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking a highly motivated and experienced Assistant Branch Manager to oversee the daily operations of our indoor playgrounds in Singapore. As the Assistant Branch Manager, you will be responsible for maintaining excellent customer service standards, supervising outlet staff, achieving sales targets, and ensuring the smooth functioning of all branch activities. This is an exciting opportunity for an individual who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.
Highlights of what we offer:
· Dynamic, fun and rewarding working environment
· Close knitted team
· Good employee benefits (eg. medical insurance, on job training, etc.)
· Career growth and development opportunities
We offer the following benefits to Full-Time employees:
- A five-day (shift schedule) work week comprising not more than 44 hours.
- Staff discounts applicable at all outlets.
- Monthly sales incentive awards*
- Monthly attendance incentive*
- Staff referral fee
- Annual variable performance bonus
- Progressive annual leave entitlement
- Uniform provided
- On-the-job training
- Comprehensive medical benefits to ensure the health and well-being of our employees.
- Opportunities for career development, fostering growth and advancement within the group.
- The opportunity to grow with the company, contributing to its success and sharing in its achievements.
Roles & Responsibilities:
- Assist management in developing and strengthening operations processes and workflows.
- Maintain safety and cleanliness standards set by management.
- Review day-to-day operations process flow, summarize key results, and provide feedback and improvement plans.
- Manage customer experience and expectations, attend and resolve customer problems, complaints, and service requests.
- Network with clients and customers to improve the presence and reputation of the branch and company.
- Manage service crew duty rosters and performance, and develop training plans to ensure service excellence.
- Manage inventory and playground equipment.
- Support the branch manager and work closely with the HR, marketing, and finance departments to fulfil operational needs.
- Any other tasks as assigned by the supervisor.
Job Requirements:
- Minimum of 3 years of experience in a similar role, or in hospitality or customer-oriented job in front-line capacity.
- Experienced in a supervisory role within the childcare, recreational, or entertainment industry is preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.
- Able to work independently and effectively under tight deadlines in a fast-paced environment.
- A good team player with a high level of enthusiasm, drive, initiative and commitment.
- Flexibility to work shifts, weekends, and public/school holidays.
- Capability to stand/walk for extended periods.
- A positive attitude and a strong commitment to ensuring customer satisfaction and ability to create a welcoming and friendly atmosphere infused with high energy and enthusiasm.
- Experienced in using Microsoft Office tools, specifically Excel, Word, & PowerPoint.
- This is a FULL TIME position.
- The work location will be assigned based on business requirements which will be shared with you during interview. Please refer to our website for outlets location (https://kiztopia.com).
Qualifications Requirements:
- At least a diploma in Business Management, Hospitality, or a Tourism Certificate.
* We thank all applicants for your interest but regret to inform that only shortlisted candidates will be notified.
