Job overview
In collaboration with the General Manager, manage all aspects of one or more full-service food and beverage outlet on a daily basis and coordinate special events. Ensure compliance with standards of service and operating procedures. Adhere to local regulations concerning health safety or other compliance requirements.
Duties and Responsibilities
-Financial
- Achieve budgeted revenues & weekly sales targets, control expenses and labor costs, and maximize profitability within the restaurant.
- Assist the General Manager in preparation of the annual operating budget which supports the overall objectives of the restaurant.
- Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
- Setting sales targets for the restaurant with the General Manager.
- Analyze weekly sales and come up with ways of increasing revenue, ways of managing food cost and wastage and, looking very closely on actual vs theoretical.
- Implementing cost saving measures and spend within the budget.
- Be on top of weekly inventories, analyze what is the issue with variances; over or under and whether purchases not included.
PEOPLE
- Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Following up on Annual leave, Public Holidays and sick leave in BIPO – ensuring employee apply through BIPO and clear all outstanding leaves within the stipulated period – your KPI is every employee must clear all annual leave before year-end (not during December period)
- Payroll processing, BIPO actual employee work hours input.
- Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
- Promote teamwork and quality service through daily communication and coordination with other departments.
Interact with outside contacts:
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (professional organizations, community groups, local media)
GUEST EXPERIENCE
- Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
- Create innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and weekly specials and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
- Monitor performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
RESPONSIBLE BUSINESS
- Supervise day-to-day activities. Plan and organize work. Communicate and enforce policies and procedures.
- Ensure that all restaurant equipment (coffee machines, credit card & delivery terminals, pass screen, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all restaurant facilities are swept, mopped and properly stocked according to anticipated business volumes. Notify the General Manager immediately of any maintenance and repair needs.
- Having a total overview of what is happening or going to happen in the restaurant for both FOH and HOH.
- Opening and closing due diligence must be conducted daily.
- Conduct meetings to inform staff of special promotions, daily specials, and additional information.
- Will serve as Manager on Duty
- Perform other duties as assigned.
ACCOUNTABILITY
Supervises a number of service employees such as servers, bartenders, hosts, in a large, full- service restaurant and give constant feedback and updates to the General Manager.
Company Offers attractive compensation package;
· Monthly Service Charge Share
· Annual Leave, Sick Leave, Child Care Leave, Marriage Leave etc
· Overtime pay
· Provision of meal/ meal allowance
· Staff Discount
· 5 days work week, 44 hours per week
· Uniforms provided
· Health and dental care provided
