Job Description & Requirements
Roles & Responsibilities
Principal Accountabilities:-
1. Lead and coordinate Special Projects such as:-
a. To enhance the service quality of the Japanese Business;
b. To establish customer benefit services with vendors;
c. To introduce Japanese hospitality and culture to our employees, distribution channel, clients and society.
2. Report in Japanese regularly to our Head Office in Tokyo.
3. Provide customer service in Japanese to Japanese clients on their inquiries, requests, complaints and claims matters.
4. Provide Japanese language support to staff in other departments, where appropriate.
5. Provide administrative support.
6. Plan and organize visitations to clients (new business/renewal/claims happenings).
7. Develop good relationship with clients to maintain and enhance existing clients’ business.
8. Plan renewal strategies for Japanese corporate clients.
9. Prepare underwriting quotations to clients in accordance with the Company’s underwriting guidelines.
10. Prepare referral form, issue Cover Notes and collect of premiums.
11. Maintain clients’ details and information.
Job Requirements:-
1. Minimum Degree Holder qualification;
2. At least 3 years of experience in General Insurance industry;
3. Fluent in written and spoken English and Japanese for handling local and Japanese clients;
4. Good understanding of doing Japanese business;
5. Possess good interpersonal and communication skills;
6. Able to multi-task, and is a team player, conscientious, tactful and willing to learn new skills;
7. Organized and has the ability to work under pressure;
8. Able to work independently and interact with different levels of customers;
Good working knowledge of Microsoft Office application.
