• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• Make high-quality investing decisions to advance the business and increase profits
• Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
• Review financial and non-financial reports to devise solutions or improvements
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
• Maintain a deep knowledge of the markets and industry of the company

• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
• Make high-quality investing decisions to advance the business and increase profits
• Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
• Review financial and non-financial reports to devise solutions or improvements
• Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
• Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
• Maintain a deep knowledge of the markets and industry of the company

• New headcount
• Broad exposure
• Opportunity for growth

A Digital Banking client is seeking a IT Audit Manager to join the team.

As part of the business growth plans, a Digital Banking client is looking for a IT Audit Manager who will report into the Head of Audit. You will be responsible for end-to-end audit function, including projects across applications, infrastructure, information security, cybersecurity and digital risk. The successful candidate will have significant contributions to audit projects.

The ideal candidate should have at least 6-8 years of relevant experience in audit covering IT Audit within financial services firms. CISA, CISM, CISSP, Cloud Certifications will be an added advantage. Strong communication skills a pre-requisite as you will be required to work closely important business stakeholders for your audit completion

Reg No. R1987809

BeathChapman Pte Ltd

Licence no. 16S8112

Job Description

• Assist to plan pallet build-up/cargo loading of each flight for efficient space utilization

• On-site attendance of warehouse/ramp to ensure maximum uplift and minimize off-loading

• Co-ordinate with appointed ground handling agent for operational matters

• Generate post-flight reports

• Monitors shipments for on-time delivery and notify destinations when trailers will arrive late

Requirements

• Minimum 1-2 years experience in airfreight or related field

• Have good knowledge of airline cargo operations

• Familiar with freighter and passenger aircraft cargo build-up/loading

• Able to work independently

• Good command in both written and spoken English for handling English speaking people

• Fresh graduate can also apply

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

A leading financial services firm in Singapore is looking for a Internal Audit Manager to join the team.

Reporting into the Head of Audit, you will develop audit procedures, strategy and manage audit planning and resources for the business unit. You will lead the front as a business advisory towards the business unit regarding risk and control awareness, execute complex reviews of systems and process rto identify any areas for improvements or control deficiencies/

The ideal candidate comes with at least 5 years relevant Audit experience within a Financial Services firm, and a strong understanding of futures & options. Strong communication skills and stakeholder management skills a pre-requisite for the role as you will liaise with key business partners.

If you are keen, please help to share your updated CV to [email protected]

Thank you.

Reg No.: R1987809

BeathChapman (Pte. Ltd.)

Licence No.:16S8112

Job Description

Job Highlights

• Medical & Dental Benefits
• Lunch Subsidary
• Recreation Exercise Group (Yoga / Badminton)

Job Description

• Attending to customers’ enquiries and feedback
• Follow-up and advise customers on shipment status
• Handle import & export shipping documentation and process
• Able to resolve customer complaints in professional manner
• Liaison and co-ordination with internal divisions and customers
• Handle permits declaration

Job Requirements

• Diploma holders, preferably and specialized in Logistics / Supply Chain or equivalent
• Working experience in shipping, supply chain or logistics will be an added advantage
• Work independently and able to work in a fast pace environment
• Team player and dynamic, ability to multi-task
• Good communication and organization skills
• Proficient in Microsoft Office applications
• Able to speak and write Chinese-language for the essential purpose of communicating with Taiwan HQ.

We regret that only shortlisted candidates will be notified. All applications will be treated with strict confidence.

Under the Personal Data Protection Act, for Personal Information you should only provide your Name (As in NRIC),Residential Address, Contact Number and Email address in your Resume.

By submitting any application or resume to us, you will deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to the company's consideration.

Responsibilities:

• Receive and update car arrival
• Check conditions of cars for suitability for retail
• Verify validity of agent warranties and balance of free servicing
• Ensure all cars on-showroom display meet our set standard (ie. display, cleanliness and technical)
• Plan PDI Schedule based on KPI of 7 days from SOLD to DELIVERY
• Perform tyre and battery checks and ensure checklists are duly filled
• Generate Purchase Order amount accurately and promptly for superior approval
• Aftersales (delivery) services
• Accountable for all loan cars and forms
• Undertake to support the smooth and efficient operation of reconditioning chain processes
• Monitor quality, quantity, cost, and efficiency of stock movement
• Liaise and negotiate with customers and suppliers

Requirements:

• Min GCE 'O' Levels and above
• Computer skills must be proficiency in Excel and Words
• Class 3 License is required as need to shift vehicles

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Leading Insurance Firm
• Head Office role
• Excellent exposure

An established insurance firm is seeking a Manager/AVP Internal Auditor to join the team.

You will cover Business Operations Audit, working with key stakeholders to develop audit procedures, audit strategy and manage audit planning and resources for the business unit. You will lead the front as a business advisory towards the business unit regarding risk and control awareness and advising the business units on risk, controls and regulatory issues which would affect controls.

The ideal candidate comes with at least 5-6 years Insurance/financial services audit background with good understanding of risk and controls. Strong communication skills and stakeholder management skills a pre-requisite for the role as you will liaise with key business partners. Candidates from the Big 4 Consultancy Firms are welcome to apply.

Look forward to hearing back, thank you.

Interested parties please get in touch with Rachel Lim via [email protected] for a confidential discussion.

Reg No.: R1987809

BeathChapman (Pte. Ltd.)

Licence No.: 16S8112

Job Highlights

• Fast track career progression to be outstanding leaders
• Competitive remuneration package
• Innovative learning and development programs

Job Description

We are a part of Moore Global Network, one of the world’s leading accounting network, with a wide network of 522 offices in 112 countries.

We provide our services to a diverse range of clients, from large corporations, listed companies to private businesses, entrepreneurs and individuals across a broad array of industry sectors.
We have identified the area of Governance, Risk and Assurance as key element in driving the firm towards its goal.

Job Descriptions:

• Perform/ review of audit working papers
• Preparation/ review of financial statements
• Supervise junior colleagues
• Perform/ review of planning and execution of audit engagements of both private and listed entities in various industries
• Work with different engagement managers and team members
• Focus on self-development and self-enhancement of professional skill sets for career progression under a mentored learning and development program

Requirements:

• Bachelor's Degree in Finance, Accountancy or Professional qualifications in Accountancy such as ACCA or ICA
• At least 2 years of related working experience
• Knowledge of general economic trends, technical and industry developments

The Facilities & Admin Officer will work under the supervision of the Church Administrator to provide administrative and logistics support in the overall facilities management of the Church.

Responsibilities:

1. All administration support which includes but not limiting to:

• Documentations, filing and updating of records

• Processing related property maintenance and works expenses

2. Liaise and coordinate internal/external parties on their booking requirements.

3. Manage and maintain facilities booking system.

4. Manage, monitor and replenish cleaning/sanitary/other supplies.

5. Ensure proper maintenance of the church facilities, property and equipment in a timely and regulated manner which include preventive maintenance and housekeeping. And to liaise and comply with relevant legislations and safe work procedures.

6. Supervise and manage contractors in fulfilling their contractual obligations.

7. Assist the Church Property Management Committee to carry out its work plans. This also includes the sourcing of suppliers, supplies and materials as and when required.

8. Any other duties as assigned by the Church Administrator or Pastors.

Requirements

1. Minimum certificate in Facilities Management or equivalent.

2. Minimum 2 to 3 years of working experience in facilities management and/or related field.

3. Able to work outside normal schedules whenever necessary.

4. Proficient in computer knowledge and MS Office skills.

5. Resourceful and able to work independently.

6. Good interpersonal and communication skills.

We invite interested applicants to email detailed resume together with current and expected salary and a recent photograph to [email protected]

Only shortlisted candidates will be notified.

We are associated with one of the world's leading accounting firms, with a wide network of more than 522 offices in over 112 jurisdictions.

We provide services to a diverse range of clients, from large corporations and listed companies to private businesses, entrepreneurs as well as individuals, across a board array of industries. We aim to look beyond numbers and compliance, so as to provide our clients with practical advices to resolve the issues on hand that reconciles with their business objectvies.

We offer opportunities for individuals of all backgrounds to harvest their full potential during their tenure with us through a continuous learning journey. We place emphasis on our training program as the core towards our principle of building technical competency in all of our professional staff. More importantly your career path with be customised to your individual specific needs. The firm will be on the same page as what is to be based on your personal needs and aspirations. We look forward to having you onboard, and start building this exceptional experience with us.

Responsibilities:

Learn on the job with experienced professionals.

We have vacancies in our Audit division for aspiring professionals.

• Performing/ review of audit working papers
• Preparation/ review of financial statements
• Audit exposure to a diverse range of clients
• A tailored and structured training and development
• Opportunity for secondment to our Singapore office
• Supervise junior colleagues
• Deliver quality audit services to clients
• Assist in planning, review and execution of audit engagements
• Opportunities to work with different engagement managers and team members

Requirements:

• A recognised Degree/ Diploma in Accountancy, Finance, or related field
• Excellent verbal and written communication skills
• Knowledge of general economic trends, technical and industry developments
• Experience of at least 1 year attained in medium and large accounting firms preferred

Interested applicants should send in their detailed resume stating why they are suitable for the role; their notice period; and expected salary.

We provide a challenging career for motivated and driven individuals who have aspirations to be in a public practice and seeking a career development towards Audit Director and Audit Partner. You will be involved in a diversified portfolio including cross-border engagements. We invite highly motivated, dynamic professionals with relevant experience to join our Firm.

At RT, we are looking for people who share a similar vision of Leadership, Commitment & Trustworthiness. If you share these values and are looking to be part of an innovative and boundary-breaking team, apply to join us today.

Job Responsibilities

· Perform significant risks assessment and audit procedures according to an audit plan

· Assess audit evidence to derive at conclusions in response to audit objectives

· Analyse matters arising from audit with engagement leader / manager

· Ensure proper documentation and audit file quality

Job Requirements

· Possessed at least Degree in Accountancy or Accounting discipline

· Possessed or pursuing the designation as Chartered Accountants (Singapore) or equivalent

· Have at least 2 to 4 years of audit experience

· Have experience in audit engagement of public-listed companies

· Able to work independently with minimal supervision

· Is a team player

· Has good interpersonal and communication skills

· Is meticulous, diligent, committed and self-motivated

· Able to work in a fast-paced environment to meet tight deadline

Job Description

• Assist to plan pallet build-up/cargo loading of each flight for efficient space utilization

• On-site attendance of warehouse/ramp to ensure maximum uplift and minimize off-loading

• Co-ordinate with appointed ground handling agent for operational matters

• Generate post-flight reports

• Monitors shipments for on-time delivery and notify destinations when trailers will arrive late

Requirements

• Minimum 1-2 years experience in airfreight or related field

• Have good knowledge of airline cargo operations

• Familiar with freighter and passenger aircraft cargo build-up/loading

• Able to work independently

• Good command in both written and spoken English for handling English speaking people

• Fresh graduate can also apply

Job Responsibilities:

• Observe guests and patrol lobbies hotel areas as well as back of house areas.
• Conduct investigations and keep superiors informed on incidents involving disturbances, accidents, losses, thefts and more.
• Ensure that the Security Check Point is manned and clean.
• Check and ensure that the books, files, security passes, Identity cards and keys in the Security Room are in place.
• Register all Visitors, Part-Timers, Contract Workers, and Casual Labour and issue them with Security Passes. Check their possessions subsequently when they leave the building.

Job Requirements:

• Minimum 1 year experience in a similar role, preferably
• Ensure neat, clean and functionally operating department at all times.
• Manage the Hotel’s assets in all areas to protect their long term investment value.
• Maintain a register of all service equipment maintenance and breakages; ensure that regular programmed maintenance is carried out to manufacturers’ specifications.
• Report any loss or damage to Hotel, guests or ambassador assets on the appropriate incident report form.
• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to company internet and email policy

Responsibilities:

• Support in all phases of an audit from the planning stage to audit report publication
• Perform internal audit reviews and access effectiveness of internal controls
• Perform risk discussions and assessments of risk profile and highlight key risk for reporting
• Identify systemic / emerging issues, weaknesses in processes and internal controls and accountable for engaging with line management and making practical and value-added recommendations and following up on audit findings to ensure adequacy and timeliness of corrective actions.
• Prepare a clear and concise written audit reports and presentation materials to Management and Audit Committee
• Undertake other types of advisory work such as internal control policy development, financial due diligence, investigations services and sustainability and ESG advisory projects.

Requirements:

• Relevant qualification in Accounting/Finance/Business (e.g. diploma and above)
• Relevant experience in internal or external audit or sustainability strategy of at least 1 year (applicable for consultant) or more than 1 years (applicable for senior consultant)
• Strong command of English and Chinese languages are pre-requisites as the part of the client portfolio is China based
• Good report writing, presentation, interpersonal and analytical skills
• Good interpersonal and communication skills
• Regional travel of up to 50% is required
• Able to work independently
• Positive work attitude and good team player

General details:

• Working days – 5 days per week
• Working timing – 8.45am to 5.45pm
• Working location – Tanjong Pagar

JOB DESCRIPTION

We are looking for an independent, responsible and pro-active audit associate.

MAIN TASKS AND RESPONSIBILITIES

Responsibilities include collaborating with team members to deliver high quality statutory audits and delivering a positive client experience. You will work closely with managers and team members on client management and practice development.

SKILLS AND ATTRIBUTES

· Degree/Diploma in Accounting or equivalent; CPA, CA, ACCA, ACA or equivalent is highly desirable

· Strong technical accounting skills with proficiency in accounting and auditing standards

· Strong client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships

· Build rapport and collaborate effectively with others, creating a positive team environment

· Seek opportunities to learn and make constructive suggestions for improvements

· Respect various cultures and diversities

· Adapt communication style to meet the needs of the situation and targeted audience

· Ability to handle multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment

· Strong verbal, written, and presentation skills

· Excellent analytical, organizational, and project management skills

· Strong computer skills including proficiency in Microsoft Office Suite and audit preparation software

· Proficiency in CaseWare is preferred

· Ability to work additional hours as needed and travel to various client sites

· 0 to 2 years of progressive audit experience

WHAT WE CAN OFFER

· Competitive remuneration

· An inclusive and collaborative work environment

· A corporate culture where we value diversity and your value and knowledge counts

· Opportunities for continuous professional and career development within our Singapore firm or our member firms across the globe

· We offer you competitive salary and benefits, many opportunities to grow and the chance to work directly with local and multinational clients.

Our client is a chemistry tuition center in Singapore, offering classes for students through engaging teaching methodologies.

Job Highlights:

• Basic Salary: Up to $3000
• Working Hours: 5 days work week (Off Days: Wednesday and Saturday)
• Location: Bedok (Beside Bedok MRT)
• Career Advancement Opportunities provided!

Key Responsibilities:

• Front Desk Management (enrollment, registration, handle enquiries, billings/invoices/payments etc).
• Maintain accurate student records, ensuring all required documentation is complete.
• Manage students' attendance, class schedules and communicate any changes in the schedule to relevant parties.
• Provide administrative support to instructors' to ensure necessary materials and resources are available when required.
• Ensure that the center is clean and well-maintained.
• Any other ad-hoc general admin duties as assigned necessarily.

Requirements:

• A Level/Diploma or above holders, entry level/no experience are welcome to apply.
• Prior experience in an administrative or customer service role is preferred.
• Proficient in office software (e.g. Microsoft Office) and administrative tools.
• Strong organizational, communication and interpersonal skills, with high attention to details.
• Able to multitask and work in a fast-paced environment.

How to Apply:

Should you be keen to explore the opportunity, click APPLY NOW button!

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Siti Masrina Binte Mohamed Salleh (Rina)

EA Personnel Reg. No.: R23117792

Job Responsibilities:

• Manage and service a portfolio of clientele, develop and maintain long-term client relationships and identify business development opportunities
• Manage full aspects of audit engagements, from planning to finalisation
• Manage a team of audit professionals and assist the Audit Partners and Directors in delivering assurance services to a portfolio of clients
• Perform review work of audit teams' findings
• Coach, mentor and build high performance teams

Job Requirements:

• Bachelor's degree or professional accounting qualifications recognised by ISCA
• At least 4 - 6 years' relevant work experience in a public accounting firm
• With at least 1 - 3 years of experience as Audit Supervisor/ Audit Assistant Manager
• Must have strong knowledge on SFRS (Singapore Financial Reporting Standard)
• Possess strong technical (accounting/auditing standards), project management and time management skills
• Good communication and interpersonal skill
• Able to start immediaitely will be an advantage.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

Responsibilities:

· Perform monitoring and review of customer due diligence information in relation to customer on-boarding and periodic reviews of merchants and individuals

· Perform investigations into anomalous and suspicious transactions

· Perform adjudication of name screening alerts

· Provide support to MLRO on projects and initiatives arising from time to time

· Collaborate with other stakeholders on matters of process streamlining and improvements

· Assisting in other compliance and administrative matters

Qualifications:

· Diploma or Bachelor's degree in Business, or a related field.

· Preferably 1 year experience in the field of Financial Crime, KYC or AML.

· Candidates with no experience but have a keen interest to develop a career in the aspect of Compliance or Financial Crime may apply.

· Good learning and working attitude

Benefits:

Competitive salary within the range of SGD 2,800 - 3,800 per month.

Opportunity to work in a dynamic and collaborative team environment.

Career growth and learning opportunities in a rapidly evolving industry.

MCTPay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

• Assist to plan pallet build-up/cargo loading of each flight for efficient space utilization

• On-site attendance of warehouse/ramp to ensure maximum uplift and minimize off-loading

• Co-ordinate with appointed ground handling agent for operational matters

• Generate post-flight reports

• Monitors shipments for on-time delivery and notify destinations when trailers will arrive late

Requirements

• Minimum 1-2 years experience in airfreight or related field

• Have good knowledge of airline cargo operations

• Familiar with freighter and passenger aircraft cargo build-up/loading

• Able to work independently

• Good command in both written and spoken English for handling English speaking people

• Entry level candidate can also apply

Tan Kok Quan Partnership is a well-known and respected law firm located in the CBD.

We require an experienced Retail Banking Recovery Officer. If you are a dynamic and motivated individual and would like an exciting career with one of the leading law practices in Singapore, get in touch with us.

The right candidate will be friendly, dedicated and a team player.

Write to us, if:

You are proficient in Microsoft office.

You have a good communication skills.

You can multi- task.

You are a quick learner.

Yo pay attention to detail.

You are a team player.

You are able to work independently.

With relevant experience in Banking Litigation:

Handling and upkeeping of case files and case management.

Preparation of business correspondence.

Maintaining information management processes.

Conducting common legal compliance online searches.

Interested applicants, please send your resume to : [email protected]

Responsibilities

• Conduct audits and identify the associated risks.
• Support Function Audit Head and Deputies in project planning and execution
• Escalate issues appropriately and timely. Ensure concise and clear audit findings and reports are presented on a timely basis.
• Keep abreast on the development of regulatory, industry and product development through continuous monitoring and auditing.
• Participate in digital initiatives (including data analytics tools and data driven operating model) to promote data driven audits.

Requirements

• Degree qualification in Accounting or in any related discipline
• At least 4-6 years’ relevant experience in the financial services industry, preferably with relevant experience in consumer banking, wealth management and/or legal & compliance functions
• Self-motivated and demonstrates the initiative & ability to work independently and effectively with multiple priorities.
• Ability to establish and maintain positive relationships with stakeholders and teammates.
• Proven robust analytical skills with keen attention to detail.
• Accounting or internal audit qualifications (Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)) will be good to have.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

The Job:

• Serve as the first point of contact for customers seeking technical assistance over the multiple touchpoints such as phone, email, ecommerce, social media
• Direct the customer to articulate their requirements through carefully designed questions
• Identify the issue encountered by the customer and open the right support ticket in the system
• Determine the solution based on the issue and details provided by customers and reassign ticket to relevant support team
• Understand the required skills and knowledge to resolve customer's issues
• Coordinate with internal support teams to resolve customers' concerns
• Monitor and follow up on all outstanding support tickets
• Record events and problems and their resolution in logs
• Follow-up and update customerstatus and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Preparation of simple monthly reports for feedback to supervisor
• Identify and suggest possible improvements on procedures
• Monitor and respond to emergency cases such as public relations media in accordance to established procedures
• Process colour marketing mails to customers
• Assist in the new development of CRM system
• Set standard operating procedures in place in channeling the support tickets
• Ad-hoc frontdesk duties

Job Requirements:

• Minimum Diploma in any discipline
• Prior experience in customer service or support is a plus
• Passionate about providing excellent support & service
• Organized and able to prioritize and multi-task
• Have excellent interpersonal and written communication skills
• Tech savvy e.g. Proficient with Microsoft Office, Internet Browser, mobile applications)
• Flexible and adaptable towards changes
• Familiar with social media channels and platforms (such as Facebook, Instagram, chatbots)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669