The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Great exposure
• 11 months contract, potentially renewable and convertable

Responsibilities

• Perform technical verification checks on customers deposit accounts against Bank’s operating systems
• Toggle between different systems to perform pre-processing and data entries into various systems
• Update reports on daily, weekly, and monthly basis
• Handle internal/external enquiries
• Trigger notification to inform customer on the application status
• Exceptional handling on cases unable to be processed by robotic tool
• Conduct root cause analysis and engage Support team to resolve robotics’ tool issues
• Escalate any discrepancy / deviation to the Team Manager

Requirement

• Min. 2 year of experience in financial institutions, with deposits knowledge would be an added advantage
• Proficient in Microsoft office 365 i.e. Excel
• Ability to multi-tasking and manage different activities
• Good team player

Next Steps

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]

Jobs Responsibilities

• Provide support to client lifecycle to the Bank.
• Review the documentation requirement and completeness during client lifecycle.
• Ensure all client files are stored and maintained accordingly
• Ensure integrity of Creation and Maintenance of Client Data and meeting SLA and KPI.
• Support internal customers’ queries related to clients’ data/profiles to facilitate processes.
• Prepare regular reports for Management revie
• Ensure timely processing of static data inputs request.
• Appropriate and confidential handling of client data and information.

Job Requirements

• Min. 1 year of KYC experience

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer - Concierge is responsible to contribute to the smooth and efficient running of the Rooms Division.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processes

• Possess minimum G.C.E. "O" level
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimum 6 months work experience in hotel operations
• Possess good customer relations, communications and interpersonal skills

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work night shifts, weekends and public holidays

• Respond to queries promptly with professionalism.
• Share accurate product/service details with customers.
• Solve issues with empathy and effective problem-solving.
• Document interactions accurately in the database.
• Follow company policies with a positive customer focus.

Requirements:

• Minimum 2 years of customer service/call centre experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.