The successful incumbent will be part of a group of individuals who will assist and support the wider Risk & Compliance framework within the Asia cluster, actively ensuring timely compliance with external and internal regulations to actively control and manage operational, regulatory, and reputational risks.

Part of your scope will include:

• Project Lead for a robust but proportionate structured Ongoing Client Screening Programme
• Project Lead for a KYC Remediation Programme for client serviced entities in Singapore and Hong Kong

Additionally, you will be required to collaborate and provide assistance and support for the
implementation of projects undertaken by the Risk & Compliance Team. This includes providing timely reports on projects to ensure necessary stakeholders are kept informed, actively participating in alignments with the Risk & Compliance initiatives and acting as POC for assigned projects.

You are expected to support on all aspects of regulatory and compliance requirements, stay informed of regulatory developments on the prevention of Anti-Money Laundering/Countering the Financing of Terrorism (AML/CFT), assessing potential impact on the Company’s existing policies and procedures and implementing changes and enhancements to the Company’s internal control environment and risk framework to ensure compliance with regulatory and group standards.

In carrying out your role, you may be required to get involved in the following:

• Developing and executing a robust but proportionate structured Compliance Monitoring Programme
• Promoting and supporting an effective Compliance culture, through:

1. Identifying, monitoring and reporting regulatory risk within the business. To facilitate this all
2. regulation and guidance that is applicable to the entity must be recognised and documented.
3. Changes in regulation must also be identified and analysed in a timely manner;
4. Ensuring that applicable Compliance policies and procedures are kept up to date for changes in regulations and in regulatory expectations and that management and staff are kept apprised of such changes;
5. Keeping in close contact with the business and senior management, in order to be able to identify and advise on any compliance issues in a proactive and timely manner, ideally at the “embryonic phase” of business development;
6. Providing regulatory advice and guidance to the First Line (both client-specific and in respect of broader business initiatives) to ensure that regulatory compliance is maintained;
7. Assisting the operational areas to identify and embed key compliance related controls, including policies and procedures. Providing guidance on the proper application and interpretation of laws, regulations and policies applicable;
8. Reporting to the Board, GRC and other relevant stakeholders on a periodic basis and advising them of key regulatory risks emerging within the business in a formal context through the
9. production of Management Information ("MI"), KRIs or other standard reports;
10. Escalating, managing and reporting significant legislative breaches in an independent and
11. appropriate manner; and
12. Running training sessions on compliance-related matters to improve compliance awareness amongst First Line staff; and
13. Participating, as agreed, in Group and Local governance and oversight forums – e.g.
14. Acceptance, Continuation and Exit Committee (ACE), Country Risk & Compliance Committee (CRACC) etc.

Executive / Senior Executive (Clinical Research Officer) for the Health Screening Centre

Lee Kong Chian School of Medicine (LKCMedicine) is looking for Executive / Senior Executive (Clinical Research Officer) who is self-motivated, proactive in problem solving and a strong team player. The candidate will be part of the Health for Life in Singapore (HELIOS) Study team, a flagship Singapore population health study jointly conducted by LKCMedicine, National Healthcare Group and Imperial College of London. We aim to profile the health and behavior of up to 10,000 people from the general Singapore population over the next few years. We are conducting (1) surveys on health, lifestyle and dietary habits, (2) physical and functional measurements (e.g. anthropometry, strength, exercise test, spirometry, ECG, optical imaging and pulse wave velocity) and (3) biomarkers for chronic diseases.

The candidate will play a key role mainly in, but not limited to, the following roles:

• Take participants’ informed consent for study, verify eligibility and systematically performing drug and supplement verification.

• Assist in collection of biological samples for research.

• Assist in conducting health and lifestyle questionnaire, dietary and/or cognitive assessment.

• Perform physiological assessment according to Standard Operating Procedures and record measurements. These physiological assessments include body composition, lung, eye, skin and heart function using sophisticated medical devices (training will be provided)

Candidates should have:

• Passion to make the difference in the society through research and/or serving the community

• A positive attitude and ability to learn new skills are essential attributes to succeed in this role.

• Diploma / Degree in Allied Health / Biomedical Sciences or similar disciplines. Fresh graduates are welcome.

• Excellent communication (oral and written) and interpersonal skills.

• Fluent in spoken and written English. Fluent in Malay, Tamil, Chinese or dialects would be of advantage. 

• The ability to work independently with high levels of motivation.

• Certification on Good Clinical Practice, phlebotomy, CPR & AED would be of advantage.

Executive/ Senior Executive, Clinical Research Officer (Biobanking) in the Health Screening Centre

Lee Kong Chian School of Medicine (LKCMedicine) is looking for a full-time Executive/ Senior Executive, Clinical Research Officer (Biobanking) for the Health for Life in Singapore (HELIOS) Study. This study is undertaken jointly by LKCMedicine, National Healthcare Group and Imperial College of London (www.healthforlife.sg). It aims to profile the health and behaviour of people from the general Singapore population. The scope of the study is segmented into (1) surveys on health, lifestyle and dietary habits, (2) physical and functional measurements (e.g. anthropometry, grip strength, exercise test, spirometry, ECG, optical imaging and pulse wave velocity) and (3) investigating biomarkers for chronic diseases. We have just received funding for Phase 2 of the study and are expanding our biobanking team to allow the study to reach out to more people.

The Clinical Research Officer will play a key role in supporting the study, mainly in, but not limited to, the following roles:

• Receive and process biological samples for banking purposes; with accuracy and in a timely manner without compromising sample quality.

• Assist in frozen sample retrieval and sorting.

• Perform nucleic acid (DNA and RNA) extraction and quantification.

• Perform daily routine measurements on analytical systems.

• Monitor quality standards by verifying equipment function through routine equipment maintenance, running daily quality controls and calibrations.

• Perform general administrative work such as tracking the supply of daily consumables and coordinate with vendors/suppliers on procurement matters.

• Able to commit to rotating shifts; afternoon shifts on weekdays, and on Saturdays.

Training will be provided to level the skillsets needed to perform these roles.

Candidates should have:

• Diploma/degree in biomedical sciences, biotechnology or related fields

• Relevant professional experience with technical laboratory operations (advantage)

• A positive attitude and work ethics, and is a team player

• The ability to learn new skills, which is an essential attribute to succeed in this role

• A sense of responsibility, detailed and meticulous, pro-active and a self-starter

[What you will be working on]

As our intern, you will be required to/your deliverables are:

• Deploy data analytics as part of the risk assessment analysis performed during the audit planning and scoping stage.

• Perform data analytics with the use of suitable tools, to assess the adequacy and effectiveness of key controls during audit fieldwork. Deploy data visualisation tools to present analysis derived from data analytics performed during audit fieldwork stage. 

• Execute audit programs to appraise effectiveness of internal controls in managing risks.

• Assist in the preparation of audit reports to present the analysis of audit issues to line management. Work closely with line management to develop action plans to remediate audit issues.

• Support Corporate Audit’s continuous improvement initiatives to enhance data analytical capabilities.

• Assist in consultancy engagements to promote good internal control practices, corporate governance and risk management.

• Enhance the organisation’s corporate governance through value-added audit activities. Take on an advisory role by partnering colleagues from other business units to add value and improve the organisation’s governance, risk management and control processes.

Learning Outcomes and Other Experiences

During your internship, you can expect to gain the following skills and experiences:

• Exposure to how EDB creates a positive impact for Singapore and Singaporeans, through undertaking investment promotion and industry development, and working with international businesses, both foreign and local.

• Hands-on experience in internal audit processes, risk assessment, and control evaluation within a dynamic organization.

• Opportunity to apply and enhance internal audit skillsets, including data analytics, risk assessment, report writing etc.

• Development of critical soft skills including effective communications skills, stakeholder management and project management.

[What we are looking for]

• Penultimate year undergraduates/ students currently pursuing a degree/ diploma in Business / Finance/ Accounting or a related field.

• Proficiency in data analytics tools (e.g., Tableau/Power BI/ACL/Python) will be an advantage.

• Keen attention to details and willingness to learn and hone internal audit and risk controls skillsets.

• Ability to work collaboratively in a team environment and enjoys interaction with multiple stakeholders.

A Project Officer position is currently available in the School of Physical and Mathematical Sciences (SPMS).

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Our research group is looking for a motivated and energetic researcher to contribute to cutting-edge research in theoretical quantum computing, with a focus on silicon spin qubits.

Key Responsibilities:

• Device modelling for scaling up, e.g. qubit arrays, circuit QED architectures

• Novel applications of spin qubits to, e.g. quantum machine learning, quantum simulation

Job Requirements:

• Minimally Bachelor’s degree in Physics or a related field

• Applicants who are working towards a soon-to-be-conferred PhD degree are preferred, and he/she will transit to a Research Fellow position upon award of the PhD degree

We regret to inform that only shortlisted candidates will be notified.

• Receive and update car arrival
• Check conditions of cars for suitability for retail
• Verify validity of agent warranties and balance of free servicing
• Ensure all cars on-showroom display meet our set standard (ie. display, cleanliness and technical)
• Plan PDI Schedule based on KPI of 7 days from SOLD to DELIVERY
• Perform tyre and battery checks and ensure checklists are duly filled
• Generate Purchase Order amount accurately and promptly for superior approval
• Aftersales (delivery) services
• Accountable for all loan cars and forms
• Undertake to support the smooth and efficient operation of reconditioning chain processes
• Monitor quality, quantity, cost, and efficiency of stock movement
• Liaise and negotiate with customers and suppliers

• Min GCE 'O' Levels and above
• Computer skills must be proficiency in Excel and Words
• Class 3 License is required as need to shift vehicles
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

At Royal Ocean Marine, we are currently seeking a skilled and experienced IT Officer/Manager to join our client's team. As the IT Officer/Manager, you will be responsible for overseeing and managing the company's IT systems and infrastructure. This includes managing the IT team, developing and implementing IT strategies, ensuring data security and compliance, and providing technical support to staff. If you have a strong background in IT management, excellent leadership skills, and a passion for technology, we encourage you to apply.

Responsibilities

• Plan, implement, and manage the company's IT systems and infrastructure
• Manage and lead a team of IT professionals
• Develop and implement IT strategies that align with the company's goals and objectives
• Ensure data security and compliance with relevant regulations and standards
• Provide technical support and troubleshooting for staff
• Manage vendor relationships and negotiate contracts for IT services and products

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT management, preferably in a similar industry
• Strong leadership and management skills
• Excellent knowledge of IT systems, infrastructure, and security
• Experience in vendor management and contract negotiations
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Summary of Position Objectives: We are seeking a dynamic and versatile professional to fill the role of Laboratory Informatics Officer. This position is responsible for administering and optimising Laboratory Information Systems (LIS) while also contributing to broader information systems analysis within the laboratory setting. The ideal candidate will possess a unique blend of technical expertise in laboratory informatics, strong analytical skills, and the ability to bridge the gap between laboratory processes and information technology.

Responsibilities:

• Administer and maintain Laboratory Information Systems (LIS) to ensure optimal functionality and performance.
• Collaborate with laboratory staff to understand workflow requirements and implement system enhancements accordingly.
• Ensure the security and integrity of laboratory data within informatics systems.
• Troubleshoot and resolve technical issues related to laboratory informatics.
• Analyse laboratory and business processes to identify areas for improvement.
• Collaborate with stakeholders to gather system requirements and translate them into technical specifications.
• Design, implement, and optimise information systems to enhance laboratory efficiency.
• Provide technical expertise in the integration of laboratory informatics with broader organisational information systems.
• Collaborate with service operations, lab management and laboratory staff to ensure proper data storage, retrieval, and analysis.
• Implement data quality control measures to maintain the accuracy and reliability of laboratory data.
• Develop and deliver training programs for laboratory staff on the use of informatics systems.
• Provide ongoing support and troubleshooting assistance to end-users.
• Ensure that laboratory informatics systems comply with regulatory requirements and industry standards.
• Implement security measures to safeguard sensitive laboratory data.
• Stay informed about advancements in laboratory informatics and recommend updates or enhancements as needed.
• Maintain detailed documentation of laboratory informatics systems, configurations, and changes.
• Generate regular reports on system performance, user activity, and key performance indicators.
• Communicate findings and recommendations to relevant stakeholders.

The Accounts Officer will be responsible in collections of all daily cash taking, the supply of small change to the hotel cashiers, making daily bank deposits, preparation of the General cashier cash report and a statement of his/her own fund and preparation of cashiers fund acknowledgment receipt.

• In charge of daily balancing of credit card charges for hotel and outlets (F&B and Non-F&B).
• Reconcile F&B, Banquet and C&E checks against POS report.
• Ensure credit card accounts are processed and updated on time. Reconciliation must be done on a daily basis and follow up any discrepancy immediately in order to clear by the end of the month.
• Reconcile card payment/settlement from banks/card acquirers and prepare credit card reconciliation report at the end of month.
• Ensure the credit card processes and documents comply with PCI standard.
• Ensure daily cash taking and postings are correct
• Reconcile cash taking daily
• Prepare petty cash and casual labor collection
• Perform check and count on Launderette room coin changing machine
• Perform surprise cash count once a month
• Liaise with bank to solve any credit card dispute/chargeback
• Assist with Food & Beverage stock taking at the end of month
• Any other duties as assigned

The Security Officer delivers the safety and security measures that meet the requirement of the

Hotel Management.

Primary Responsibilities

Manages The Control Room

• Verifies all visitors, guests and contractors of their visit and issue pass to them after verifications.
• Records and issues departmental keys to the colleagues after verification. Acknowledges and records when the keys are returned.
• Reports and documents all incidents in the Security Management Occurrence log.
• Answers to all telephone enquiries in a calm and professionally manner.
• Records and takes pictures of all Loss and Found items surrender by colleagues or others in the “Case Property” form and thereafter to hand over to Housekeeping if there is no claimant.
• Responds to the fire alarm bell activation and activates the CERT members, Decam (Decentralized Alarm Monitoring Station), Hotel Telephone Operator and raised the Fire Alarm Bell Activation Report thereafter.
• Assists in the evacuation when the need arises.
• Assists in managing the Electronic Parking System for the Carpark, including printing the Daily Revenue Report and Settlement Report daily.
• Any other duties assigned by the Security Supervisors and Managers.
• Prepares to assume the role of a CERT member when the need arises.

Carries Out Static Duties

• Ensures a peaceful environment, greets guest coming/going out of the hotel, to report and take action if there is a disturbance.
• Ensures orderly traffic flow, advises drivers of unauthorised parking to park at designated car park and to report and take action if there is disturbance.
• Conducts checks on unauthorised parking, advise the driver to park in designated car parks, to report and take action if there is disturbance.
• Ensures only authorised contractors or supplier’s vehicles is allow to park in the loading bay.
• Ensures smooth traffic movements in the loading bay.
• Ensures the vehicles are parked in an assigned parking lot.
• Ensures no obstruction cause to other vehicles using the loading bay.
• Verifies the identities of all contractors/workers using the loading bay.
• Responds to any emergencies within 3 minutes or less.

Patrols The Hotel Grounds And Buildings

• Residence patrolling for crime prevention and to report of any incidents, disputes disturbances or found properties left unattended.
• Perimeter patrolling to ensure that the hotel’s exterior walls are not vandalised or damaged, ensures the street lamps are in working condition.
• Raffles Arcade Blocks patrolling for crime prevention, providing assistances or enquires from City guests or members of the public.
• Responds to any emergencies within 3 minutes or less.

Involvement As A Member Of The Security Team

• Provides security escorts for finance department to the bank.
• Witnessing for colleagues depositing sales proceeds at finance department.
• Crowd Control Duty during major events or VVIP visits.
• Prepare to assume the role of the CERT members and First Aider.

[What you will be working on]

• Processing payments for the Board’s expenses, including payment to suppliers, grant recipients and scholars and maintenance of supplier and customer records in financial system; 

• Processing reimbursement to staff for overseas trips and other claims; 

• Processing overseas centres’ expenses to suppliers;

• Monitoring of accounts receivables, fixed assets and bank account at overseas centres;

• Assessment and accounting for leases in accordance with FRS116

• Supporting various statutory returns, budget exercise, management reports and ad-hoc projects;

• Supporting financial systems enhancements and troubleshooting.

• Analysis of bank transactions and complete monthly bank reconciliation;

• Tasks will be assigned in accordance to the candidate’s experience and suitability.

[What we are looking for]

To meet the challenges of this role, you must be a Singaporean with the following attributes:

• Basic book keeping knowledge;

• Meticulous and patient;

• Able to perform under time pressure;

• Good interpersonal skills;

• Proficiency in Microsoft applications and SAP/SAP Concur/Workday preferred.

Applicants may expect to receive an application outcome within 8 weeks of application date.

The Senior QA Specialist will lead and support day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for multi-product s and also provides QA support for Audit Management.

Responsibilities:

• Monitor day-to-day Quality Assurance activities in accordance with approved SOPs / Policies for a large scale, multi-product, and GMP biotech contract manufacturing facility.

• Highly motivated individual and have superior skills in all areas relevant to the job.

• Member of cross-functional site team(s) on projects/ issues.

• Lead in complex deviation investigations, change controls, CAPA proposals and closure of discrepancy reports.

• Superior ability to troubleshoot.

• A competent Reviewer and Approver of SOPs, protocols, reports or records.

• Able to coordinate between departments for multiple parallel activities.

• Understanding of advanced topics pertaining to cGMP.

• Participate in Customer / Agency Audits and Inspections as required.

• Identify process pathways and work to develop improvements in strategy.

• Help/Transfer and quickly assimilate to leadership role in other process areas.

• Assume Supervisory responsibility in absence of supervisor

• Understands and articulates company business strategy. Maintains a broad view of the

  business, recognize changes and trends in the appropriate area in which the individual

  operates.

• Any other tasks as and when assigned by supervisor.

Requirements:

• Engineering/Science Degree or higher from recognized institution with 5 to 10 years’ experience in Validation / Quality unit in the Biopharmaceutical industry

• Familiar with Regulatory requirements and local Codes & Standards (e.g., FDA, EMEA, and ICHQ7).

• Good knowledge and experience of the practical and theoretical requirement of quality management system in GMP facility 

• Good interpersonal skills

• Effective Communicator (oral and written)

• Exhibit good quality decision making traits

• Meticulous, Systematic and Analytical Mind

• Team player who can operate independently, with strong focus on safety, quality and timelines.

The Earth Observatory of Singapore (EOS) at Nanyang Technological University seeks a Project Officer to manage research data, code, and outputs for the ‘Integrating Volcano and Earthquake Science and Technology (InVEST) in Southeast Asia’ project, a 5-year project that aims to provide a holistic understanding of regional tectonics, volcanoes, the linkages between the two, and their cascading hazards and impacts in Singapore and Southeast Asia.  

The candidate will work under the supervision of Asst Prof FENG Lujia, and the primary job scope is to support building a 3D fault model for the Southeast Asian Ring of Fire. However, the candidate will also collaborate with many InVEST PIs, staff, and students to support their research and ensure InVEST research data, code, and outputs are properly archived. We will be hiring many research staff and students to work on this project, so it promises to be a very exciting time to join our team!

Key Responsibilities:

• Search and compile publicly available geological, geophysical, and seismic data for Southeast Asia

• Locate, compile, and digitize (if necessary) EOS’s own geological and geophysical data such as historic maps and LiDAR images

• Communicate with relevant national and international agencies to obtain non-public geological, geophysical, and seismic data for Southeast Asia

• Integrate research outputs from all InVEST components with existing data to build a 3D geological database for the Southeast Asian Ring of Fire

• Participate and contribute to project research and management meetings

• Support other data integration and compilation for InVEST research

• Archive InVEST research data and outputs in NTU digital repository and manage repository for open-source software and code used in the project

Job Requirements:

• BSc in Geography, Geographical Information System, Computer Science, Remote Sensing, Geophysics, Geomatics, Geodesy, Electrical Engineering, Natural Hazards, Environmental Science, or related fields

• Strong skills in data management and GIS software

• Experience with geospatial data sets

• Excellent written and verbal communications skills

• Able to work both independently and collaboratively, with a strong team spirit

Interested applicants should submit a cover letter, CV, and statement of interests.

We regret that only successful candidates will be notified.

We all know that your home is more than a house. At IKEA, we also believe your work is
more than a job.

About the job

Working closely with the Safety & Security team, co-workers and steering team to provide safety & security support in securing compliance with established internal / external guidelines, assist in ensuring that we continue to operate within IKEA intended level to achieve a positive risk culture that continues to grow.

Your assignment

• Oversee the overall operations of the Fire Command Centre within the retail units and ensure all related emergencies are attended and effectively dealt with in a timely manner.
• Support in the overall day to day management of the Fire Alarm Protection, Intrusion Detection, Electronic Access Control, CCTV surveillance and any other related systems.
• Monitor and implement crowd control / traffic management plan where required aligned to established procedures.
• Provide and maintain proper and legible records in respect of events, activities and occurrences.
• Assist in all responses as stipulated in the Store Emergency Management Plan to alarms, medical emergencies, fires and other similar matters, evacuating premises and contacting appropriate emergency services if required including administration of First Aid if required and notify appropriate stakeholders (Duty Manager, First Aider, ERT, etc.) in the event of accidents, emergencies, or other incidents until the arrival of the proper authorities.
• Responsible in identifying potential problems related to safety and security and ensure prompt reporting to the Safety & Security Team for resolution, including, but not limited to malfunction in facilities, evacuation routes obstructions, safety and health hazards in and around the premises, etc.
• Report any occurrences of accidents, injuries and unsafe work conditions promptly to the Duty Manager and Safety & Security Team.
• Assist to carry out specific deployment tasks (Patrol, cash escort, checkout, loss prevention strategies, etc.) and ensure that all tasks are carried out effectively and promptly.
• Ensure all incidents are properly reported and escalated in the incident reporting system, ensuring proper documentation and follow up actions.
• Assist/participate in periodic safety & security systems testing and evacuation drills at established intervals.

Your profile

• Knowledge of life safety systems, fire equipment, physical security systems and safety & security operations
• Experience in Emergency response handling, Crowd and traffic management
• Trained first aider and Company Emergency Response Team (CERT) certification
• Possess good interpersonal skills and able to work effectively with both internal and external stakeholders.
• Committed to perform shift work including weekends and on public holidays

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

•  Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyze and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time to time

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

•  Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyze and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time to time

• Follow up with customers for outstanding payments and resolve payment disputes
• Issue reminder letters to delinquent accounts- Recommend appropriate actions for delinquent accounts
• Attend to customers’ enquiries pertaining to billing and collection
• Work closely with other departments to resolve customers’ complaints in billing discrepancy
• Prepare credit note and debit note
• Achieve the target set by the Management
• Assist the Head of Department in statistical reports

• Diploma or above in accounting profession
• Relevant experience in Credit Control are preferred
• Proficient in MS Office, in particularly MS Excel
• Good interpersonal and communication skills
• Team player and also able to work independently
• Must be meticulous and possess sense of urgency
• Must be able to work under pressure

• Training provided
• We provide 16 days of annual leave, medical and dental benefits, along with insurance coverage to our employees