The incumbent will play an active role in the daily processing of all trade finance transactions for both import and export trade products for a portfolio of customers.

As a Processor (Maker) the key duties include:

• Handle end-to-end processing of trade finance transactions (covering both import and export products) and ensure input accuracy and turnaround time is met;
• Perform AML screening (including name screening, vessel checks, price checks, etc) and escalate to Compliance true hits/ red flags in accordance with Bank’s AML/CTF guidelines/policies;
• Housekeeping and administrative duties; Liaise with both internal and external stakeholders as necessary in performing the transactions;
• Propose process improvement as deemed fit;
• Participate in UAT and projects as assigned.

The preferred candidate must satisfy the following requirements:

• A recognized Degree
• Minimum 2 years of experience in a similar role with a bank
• Good verbal and written communication skills
• Ability to learn fast
• Ability to work independently and under time pressure

• To review all Authority's and Contractor's drawings
• To provide all relevant endorsements required by the relevant authorities
• Supervise all works including all civil and architectural works, plumbing, sanitary, drainage, irrigation and sewer system, commuters facilities, road works, trial trenches and utilities diversion etc.
• To coordinate the contractor, AC, QP(D), relevant agencies, including interfacing contractors and consultants etc for the works
• To review, evaluate and assess all formwork structure, formwork support systems systems and gantry crane and submit evaluation report endorsed by a PE
• To review and supervise safety, environmental and health matters
• To supervise the installation of instrumentation
• To supervise sanitary and plumbing installations, pump drainage works etc
• To review, evaluate and assess the monitoring of instrumentation and interpretation of the results and provide analytical results/presentations
• To review Contractor's design and supervise all works associated to micro-tunneling and mining, Flyover works, sewer diversion (including shaft construction and pipe-jacking operations.

Requirements:

• Diploma or Degree in Civil and Structural Engineering
• At least 4 years’ of experience, of which 3 years experience in either geotechnical works or airport construction.
• Possess a valid RTO cert by IES Singapore

Job Code: SAC28/11/TO

• Training Officer for Activity Hub for Adults with Intellectual and Developmental Disabilities
• Full-time role - Salary: $2,500 - $2,800 (Open to Perm Part-time)
• Working Hours: 8.30am to 5.30pm
• Projected Commencement: Mid December 2024 (Can negotiate start date)
• Venue: In the west region near Clementi, Boon Lay , Bukit Batok
• A relevant diploma in a related field

Qualifications and Experience: A diploma in a related field and at least 2 years' experience in a Day Activity Centre, working with individuals with intellectual disabilities or learning needs.

Skills and Attributes: Strong communication, adaptability in training programs, patience, empathy, and knowledge of health and safety for vulnerable individuals

Drop in your CV to: [email protected]

OR WhatsApp 8022 6814

*By providing your personal information , you consent to its collection , use, and disclosure as described in this privacy statement . We may collect personal information, including but not limited to your name, address, email address, phone number, and other relevant details, for the purpose of specify purpose, such as account creation, reference checks, customer support, or marketing initiatives. We take the privacy and security of your personal information seriously and will implement reasonable measures to safeguard it from unauthorized access, use, or disclosure. However, please note that no data transmission over the internet or electronic storage method can guarantee absolute security.*

We are looking for a dynamic and detail-oriented Projects and Service Engagement member to join our team. This role is pivotal in managing our various internal projects and enhancing staff engagement and guest experience initiatives. The ideal candidate should have strong organisational skills, excellent communication abilities and a passion for delivering exceptional service. He/She should be self-motivated and curious to learn.

Job description

Service Engagement

• Drive the ideation, creation and execution of both internal and external service engagement initiatives (service culture communications and guest delights) from start to finish
• Oversee and manage current service initiatives to ensure continued effectiveness and alignment to service engagement goals

Internal Projects Management

• To support in the programme management efforts by preparing the necessary materials and ensuring smooth execution of activities
• To support the Assistant Manager in planning and executing events, ensuring all aspects are managed effectively from conception to completion
• To support the Assistant Manager in liaising with both internal and external stakeholders to ensure that all requirements are met

Customer Experience Projects Support

• Plan and lead bi-monthly night assessment walks to ensure that issues are addressed and followed up promptly
• To support the Manager in digital user testing and mystery shopping to audit current offerings

Requirements

• Degree/Diploma in Business, Hospitality, Events Management, or related studies
• At least 2 years of work experience, preferably in customer service or events management
• Proficient in Microsoft Excel, Word and PowerPoint
• Ability to multi-task and adhere to timelines
• A proactive personality to solve problems and a commitment to delivering high-quality service

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Mon to Fri 8.30pm to 6pm

Customer Service is to manage the customer services activities within warehouse to meet customer needs.

• Communicate with team members and our customers via both email and phone calls

• Customer’s order and data processing on WMS (warehouse management system)

• Verify operational documents with billing summaries to be sent to customers

• Ensure that Customer Service operational documents properly

• Liaise with operation team members to arrange any inbound / outbound activities within a set time line

• Report irregularity encounter in the course of work to direct superior

Requirements

• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations

• Basic knowledge / experiences on warehouse management system and documentation of order processing.

• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors

• Experience with Documentation such as checklists, temperature / RH reports

• Able to compile KPI reports periodically

• Able to verify the billing reports to our customers as well as service agreements

We have a flexible work from home job as a Human Resource Officer.

Job scope:

• Work from home
• Flexible timing
• Sourcing and recruiting the right people for our organisation
• No cold call required
• Support will be provided
• High incentives of $1000 per successful placement (subject to terms and conditions)

Duties and Responsibilities:

• Welcoming and attending to customers with a positive and friendly attitude when they arrive for their scheduled appointments
• Managing the appointment booking and room reservations, cashiering and accurate posting of charges to point of sales systems
• Answering phone calls and maintaining tidiness of the reception area as well as any other administrative duties which the Company may assign from time to time
• Assisting consultants in the sales of spa service/products where required

Benefits:

• Medical and dental
• Performance bonus (twice a year)
• Attractive staff benefits
• Birthday Leave

Requirements:

• At least 1 year of relevant experience
• Willing to work retail hours
• Willing to work on weekends & PH

Responsible for all aspects of Human Resources, Health & Safety for all the employees in Tuas. The person will also be responsible for the Administration of the Offices in Tuas. Will be the Point of Contact for all our employees in Tuas.

Key Responsibilities:

• Responsible for all HR activities Biz. Recruitment, On-boarding, Training, Compensation, Employee Grievances and Benefits for BCWs in Tuas as and when there is a need.

• Responsible for accurately and efficiently processing invoices, ensuring timely payments, and maintaining meticulous records.

• Admin activities such as ordering stationery, pantries, name card creation and others.

• Ensure accurate maintenance of BCWs’ employee database & Management of the TMS – through the HR Infotech & provide accurate details for Salary Processing.

• Responsible for overseeing and managing the company's security system, transportation operations, townhall & CSR activities.

• Support the management in overseeing the Health & Safety aspects of the work environment.

• Drive, coordinate and implement all Workplace Safety and Health Initiatives.

• Conduct regular WSH inspections and follow-up actions to ensure safety compliance.

• Produce Site Workplace Safety and Health Reports regularly.

• Ensure compliance of operations with Workplace Safety and Health regulations and statutory requirements

Skills & Qualification:

• Minimum of 1-2 years of experience in a Health & Safety role.

• No prior experience in Human Resources is required – on the job training will be provided.

• Experience managing Blue Collared workmen - right from hiring, retaining & managing the expectations of the employees would be an added advantage.

• Proficient in Microsoft Office.

• Familiar with the local labour, health and safety legislation.

. experience implementing Safety SOPs

• Manage & monitor Platform financials, recoveries, and work allocation in Gene.
• Drive operational open actions closure, budget, and forecast planning cycles.
• Assist and guide PM to initiate new projects. Track and monitor actual spending of project budget (e.g., within pre-designated categories like Software, Hardware, PS, Travel, Expenses, etc., and according to the correct accounting treatment CAPEX/OPEX).
• Forecast invoice processing based on work to be delivered (e.g., agreed payment milestones, project phasing) or persistent resources (e.g., monthly squad burn-down).
• Work across teams to accrue expenses for work delivered.
• Validate actuals against forecasts and carry out corrective actions if required to ensure proper financial discipline.
• Responsible for developing and maintaining all performance dashboards and preparing reports to the project team.
• Analyze all data and project deliverables and ensure adherence to all timeframe and budget requirements.
• Manage and recommend required improvements aligned with Agile principles.
• Perform required benefit analysis in collaboration with the project team and maintain records of all project governance meetings.
• Maintain and manage vendor agreements, contracts, invoices, payments, and recovery.
• Perform financial analysis on all budgets and prepare various reports for all budget forecasts.
• Ensure compliance with all policies and procedures to prepare all reports.
• Collaborate with the finance team to perform all associated activities and prepare appropriate summaries within the required timeframe.

Requirements

• Bachelor’s degree in finance or accounting.
• 10–15 years of experience working in financial-related roles with strong knowledge of financial reporting.
• A proven track record of successfully executing and setting up PMO using both Agile and Waterfall ways of working in an enterprise environment.
• Strong knowledge of financial tools and systems.
• Detail-oriented and extremely hands-on in managing projects.
• Strong leadership skills and evidence of collaboration with customers to develop strategies and solutions of high business value.
• Ability to manage and work with internal stakeholders and vendors.
• Ability to apply general organizational knowledge of business and systems processes in problem analysis is required.
• Ability to work independently with users to define concepts under the direction of program managers.
• Ability to communicate difficult and sensitive information tactfully is required.
• Ability to interact professionally with a diverse group, executives, managers, vendors, and subject matter experts is required.

Interested candidates, you may WhatsApp resume to (65) 8337 5525

Please note that by submitting an application or resume to us, you would be deemed to have given your consent to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

OneLink HR Consultancy Pte. Ltd

Co. Reg. 201313178M│ EA Licence. R13C6505 │ EAP Reg. R1328207

Basic Salary: Up to $3,300 (Depends on ranking) + Assignment Allowance (Up to $500) + Sign On Bonus (Up to $ 40,000)

Location: Island wide

• Able to work in rotating shifts
• 6 days work week

Job Scope

• Provide escorts/protection for VIP or Business partners
• Security enforcement and screening duties

EA Personnel Name: Nicholas Poh

EA Personnel No: R24123432

EA License No: 16C8443

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 27 December 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Project site supervision, inspection, documentation, and coordination for architectural, structural, piling, M&E, and landscape works for Industrial Building,

Job Responsibilities

· To carry out the supervision and inspection of building works as stipulated in the Building Control Act

· To carry out supervision and inspection of the works including any off-site manufacturing and/or pre-fabrication, and ensure that works are constructed to required quality and accuracy, both onsite and at any temporary offsite locations

· Conduct functional tests and commissioning.

· Carry out defects checking and locking-up of units (for handover)

· Assist in feedback related to progress and non-compliance.

· Check on safety and housekeeping issues.

· Manage filing and recording of all project information (site reports, site photos, project information, etc.)

· Report discrepancies in contract drawings specifications or shop drawings

· Highlight technical issues unresolved at work site to the Architect/Engineers

· Assist the Quantity Surveyor in site verification of as-built / completed works

· Inspection of Workers' Quarters

· Checking of delivery orders and checking of OCS (optional component scheme)

The main duties of the RTO (during the defects liability period) shall include but not be limited to the following:

· verify that the Contractor’s defects rectification is completed satisfactorily

· monitor and track that the rectification of the defect meets the service standards set

· attend joint inspections as and when required

· any other duties assigned by your superior

Job Requirements

· The Resident Technical Officer shall be qualified and competent and possess the relevant skills, knowledge, and ability to coordinate and supervise the diversion works.

· Must be accredited RTO by the Institute of Engineers of Singapore (IES)

· Fully conversant with statutory regulations with good organization skills in maintaining site records

· Pro-active in resolving and managing site issues with good team spirit

· Minimum 5 years local experience in Industrial Building construction

• Make sure smooth running of the Company’s computer systems and provide technical support to users both in office and on board vessels own/operated
• Support in implementation of new info-system management software

Requirements:

• Diploma and above
• At least 2 years of working experience in setting up and running new info-software systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Scope:

• Oversee and organize the daily schedule for the company's launch boat activities
• Manage logistics for launch arrangements for internal staff, including coordinating with external vendors for services
• Keep detailed records of launch movements for payment validation and related purposes
• Support the purchasing department in arranging logistics for the delivery of provisions, spare parts, and other supplies by both land and sea
• Review and verify relevant invoices
• Assist the purchasing department with any additional assigned tasks
• Carry out projects and duties as directed

Qualifications:

• Diploma in Maritime, Logistics, Supply Chain, or a related discipline
• Minimum of 1 year of experience in logistics coordination, sales, or purchasing
• Strong communication and interpersonal skills, with attention to detail and the ability to interact with stakeholders effectively

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as Guest Services Officer (Front Office) in InterContinental Singapore Robertson Quay. You’ll have ambition, talent and obviously, some key skills. Reporting to the Assistant Rooms Division Manager, we’re looking for someone who:

• has a passion for the hospitality industry
• is willing to go the “Extra Mile” in order to exceed guests’ expectation
• is a great team player
• is able to work on a rotating roster

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Birthday Off
• Learning and Development Opportunities
• Medical Benefit
• Dental/ Optical/ Health Screening Benefit
• Insurance Coverage
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

AMK, Semiconductor and Automation company

• 5 days work
• Annual leave start from 14 days
• AWS, VB, annual leave, medical claim, dental claim

Job Scope:

• Source and evaluate suppliers for machine parts and materials locally and globally.
• Continuously identify new suppliers and review existing ones to maintain a pool of qualified options.
• Work with suppliers to order quality products, negotiate terms, and ensure timely deliveries.
• Coordinate on schedules, quality, and specifications.
• Manage project costs and ensure data accuracy.
• Manage inventory and purchase orders.
• Collaborate with teams such as design, engineering, and assembly to ensure cost savings and on-time project delivery.
• Enforce procurement policies and procedures both internally and externally.
• Assist in arranging training sessions with suppliers for designers or engineers when needed.
• Perform ad-hoc administrative tasks as required.

Requirements:

• Diploma or degree in a related field.
• At least 2 years of experience in procurement, preferably in the semiconductor industry.
• Some technical knowledge of machine components.
• Familiarity with SAP and MS Office.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

We are seeking a Fractional Chief Information Officer (CIO) who will play a key role in guiding and shaping the IT strategy and architectural vision for the company. The CIO will help build the foundational IT infrastructure and align technology with the overall business objectives. This is a leadership role that requires deep expertise in IT architecture, systems integration, and strategic technology planning.

CIO (Fractional Chief Information Officer)

Responsibility

• IT Strategy & Roadmap Development:
• IT Architecture Design:
• ERP and MES Implementation:
• Data Analytics and Insights:
• Vendor and Stakeholder Management:
• Leadership and Change Management:
• Cybersecurity and Compliance:

Requirements

• Proven experience (10+ years) in senior IT leadership roles, including at least 3-5 years as a CIO or equivalent.
• Extensive experience in designing IT architectures, particularly in ERP and MES implementation, data analytics, and system integrations.
• Strong understanding of IT infrastructure, cloud computing, and enterprise applications in a manufacturing or engineering environment.
• Strong knowledge of ERP (e.g., SAP, Microsoft Dynamics, Oracle) and MES systems.
• · Hands-on experience with data analytics platforms (e.g., Power BI, Tableau, Qlik).
• Familiarity with IT security best practices and compliance regulations (e.g., ISO, GDPR, industry-specific standards).
• Experience with cloud-based solutions (e.g., AWS, Azure) and hybrid infrastructures.
• Ability to lead and manage IT teams, guiding them to deliver projects on time and within budget.
• Strong stakeholder management and communication skills, with the ability to influence senior leadership and cross-functional teams.
• Proven track record in managing change, ensuring technology adoption across organizations.
• Strong strategic and analytical skills, with the ability to align IT initiatives with business goals.
• Ability to see the big picture and design IT solutions that scale with the business.

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related field.

Preferred

• Experience in the manufacturing or precision engineering sector is a plus.
• Certification in IT architecture (e.g., TOGAF) or project management (e.g., PMP) is beneficial.
• Experience with both on-premise and cloud ERP/MES solutions.

We are representing our client (A leading provider of precision engineering solutions supporting a wide array of industries with innovative, high quality products - headquartered in Singapore) to identify suitable candidates for the role of Factional Chiel Information Officer.

Our client is in the process of designing and implementing a comprehensive IT roadmap to modernize and streamline their operations. This includes the deployment of ERP and MES systems, data analytics tools, and enhancing their IT infrastructure to support the company's future growth.

We regrets that only shortlisted candidates will be notified.

1. Perform Access Control Duties

2. Pefrom Guard and Patrol Duties

3. Perform Crowd and Traffic Control Duties

4. Protect and escort VIPs and Valuables

5. Enforce security and safety at majorand private events

6. Major deployment sites includes Changi Airport, Land Checkpoint, Singapore Prison Services, Key Installations and Refineries, etc.

Job Responsibilities:

1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.

2) Disseminate customer enquiries to appropriate sales staff for follow-up.

3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.

5) Arrange product collection, delivery appointment, refund, product exchange and follow up.

6) Liaising with various departments to ensure customer issues are resolved in a fast and timely manner.

7) Any other duties as assigned by the superior.

Job Requirements:

1) Ability to liaise with customers over the customer enquires channels in a professional manner.

2) Manage customers’ feedbacks or complaints efficiently in a timely manner.

3) Possess excellent computer skills especially Google drives, Google sheets and internet.

4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.

5) Willing to work on a 6day work week – Retail hours: 12.30pm – 9pm with Off on a fixed weekday.

6) Those with some customer service background will have an added advantage.

7) Those without experience but with keen interest in handling customers and IT Savvy especially in Google Sheets, Google Drives and internet are welcome to apply.

8) Able to commence work within short notice.

9) Candidate must possess O level/Nitec/Higher Nitec/Diploma in Customer Service or its equivalent.

Job Description

• Handle onboarding, offboarding and discipline matters
• Manage all staff leave related processes
• Contract Renewal, Emplacement & Promotions
• Handle Grants & Claims
• Contribute ideas and suggestions for continuous improvement in HR through streamlining of work processes and practices.
• Manage employee inquiries and provide support on HR-related matters
• May need to manage full suite of staff recruitment process which includes but not limited to sourcing, screening and coordinating interviews.
• Other ad-hoc duties assigned by management.

Requirements:

• Diploma in Human Resource with minimally two years of relevant experience
• Comfortable to travel as you may need to travel on site (islandwide) when needed

Other Information:

• Location: Kaki Bukit
• Working hrs: Monday to Friday: 9.00AM to 6.00PM
• Salary: $2500 - $3000

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!

Job Responsibilities

• Delight our customers by providing outstanding service and support to boost their satisfaction.
• Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
• Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
• Become an expert on our exciting programs and confidently promote them to our valued customers.
• Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
• Go above and beyond to exceed customer expectations and elevate our service quality.
• Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
• Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
• Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
• Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
• Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.

Work Hours

As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll also get one weekday off and one weekend off each week
• Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.

Work Location

Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.

Job Requirements

• Minimum GCE 'O' levels qualifications
• Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
• Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
• Strong communication skills in English (both spoken and written) with keen attention to detail
• Proven sales skills or experience in achieving sales targets is an advantage.
• Demonstrates effective and efficient customer service abilities
• Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
• Positive and professional demeanour with strong listening abilities
• Capable of working independently while also being a team player
• Willingness to work at different centres as needed based on operational requirements

What we offer:

• Attractive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Descriptions

• Assist in handling of general admin and accounts activities.
• Assist in time sheet checking of staffs to liaise with HR team in HQ.
• Assist in managing of time attendance and leave records.
• Submission of reports pertaining to absenteeism and leave requests.
• Act as a point of contact for facilities related inquiries.
• Work closely with facilities management team, vendors, and contractors to ensure timely and effective resolution of issues.
• Support the compilation / coordination of maintenance activities, repairs, and service requests.
• Maintenance and upkeep of any documents if needed.

Requirements

• Candidate must possess at least GCE ‘‘N’’ / ‘‘O’’ Level or Higher Nitec or any Higher qualifications.
• At least 3 year(s) of working experience in the related field.
• Proficient in Microsoft Office Applications.
• Confident and Good communication skills.
• Meticulous and able to multi-task and manage work priorities.

5.5 Work Days Week

Location is at Kent Ridge Area , West Side.

Job description:

• Full cycle of recruitment- Create job ads, shortlist, schedule interviews, conduct interviews, and work pass application and onboarding.
• Cessation of staff - offboarding and cessation process.
• Assist in monthly processing of salary.
• Review and improve HR processes for efficiency and effectiveness, revise and implement compensation and benefits plans.
• Assist with company events planning.
• Adhoc duties as assigned- if any.
  
  Requirements:
• Minimum a diploma in business or human resource management or related field.
• At least 1 year HR generalist working experience.
• Proficiency in Microsoft Office applications.
• Able to work well in a team.
• Effective communication skills.
• Detail-oriented.
• IHRP certification preferred.

Job description:

• Full cycle of recruitment- Create job ads, shortlist, schedule interviews, conduct interviews, and work pass application and onboarding.
• Cessation of staff - offboarding and cessation process.
• Assist in monthly processing of salary.
• Review and improve HR processes for efficiency and effectiveness, revise and implement compensation and benefits plans.
• Assist with company events planning.
• Adhoc duties as assigned- if any.
  
  Requirements:
• Minimum a diploma in business or human resource management or related field.
• At least 1 year HR generalist working experience.
• Proficiency in Microsoft Office applications.
• Able to work well in a team.
• Effective communication skills.
• Detail-oriented.
• IHRP certification preferred.