Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

- Permanent

- $2,700 to $3,800

- Mon to Fri 830am – 530pm

- Queenstown

Responsibilities:

• Responsible for planning, execution and supervision of all facilities management, maintenance and operation activities such as building, mechanical and electrical system, cleaning, security, pest control and horticultural, etc.
• General knowledge as well as technical knowledge and effectively implementing good engineering practices including quality, environment, health and safety in the premises
• Provide feedback, formulate and review standard operating procedures relating to facility maintenance and operation for the premises
• Any other duties as assigned by Head of Department and/or the Management

Period:

• Permanent

Salary:

• $2,700 to $3,800

Working hours:

• Monday to Friday: 8.30am-5.30pm

Location:

• Queenstown

Requirements:

• Minimum of a Bachelor’s Degree in Estate/ Building/ Facilities Management or equivalent
• At least 3 years relevant Building, Facilities Management experience, preferably in an educational institution environment with minimum 2 years’ work experience in a supervisory/ leadership role
• Successful candidate must be qualified with FSM, Bizsafe and OSHA certification
• Familiar with BCA/ SCDF/ WSF/ OSHA/NEA/PUB regulatory requirements, etc.
• Good interpersonal, communication and negotiation skills
• Meticulous with contract documentation
• Self-driven, committed individual and a team player

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R23117106)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

Job Responsibilities:

• Supervise term contractors in the maintenance of properties and facilities to accomplish maintenance program schedule, compliance to regulatory requirements, and to achieve operational efficiency
• Manage and review service contracts to meet facilities management targets and to achieve cost-effective operations
• Conduct schedule site inspection and KPI audit
• Plan and supervise building and facilities upgrading projects
• Prepare job specifications for tender/quotation exercise, evaluation submissions and recommend contract award
• Monitor and maintenance services expenditure
• Process invoice verification
• Any other duties assigned

Job Requirements:

• Diploma in Mechanical or Electrical Engineering, or Integrated Facility Management
• Minimum 1 years of working experiences in Projects & Facilities Management and Sustainability
• Experience in supervising external contractors for maintenance of properties and facilities
• Proficiency in MS Office
• Possess Project management skills
• Good analytical, interpersonal and communication skills
• Able to be a good team-player
• Able to work under pressure
• Fresh graduates are welcome to apply

This position is to manage and update customer pertaining to Air Import Shipments activities

Job Description:

• To monitor closely assigned customers’ inbound shipments

• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival

• Update customers promptly of delivery date and if any irregularity to inform them

• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance

• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

• Some basic skills in Microsoft office Requirement

-Training will be provided

5 days’ work week 0830 to 1800;

fix off on Sun and rostering off day on Sat, Tue, Wed or Thu

Job scope

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Working hours

5.5 days work week

Office hours

Requirements

• Must have done chaperone or insurance admin claims before
• Must have healthcare experience

Interested applicants, please email your updated CV to [email protected] or WA 9749 0298 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Salary : SGD3,300 - SGD 4,000
• Working hours: Monday - Friday 830am to 6pm
  (once a month half Saturday 9am to 12pm)
• Location: Nearest MRT (Sembawang / Admiralty)

Job Responsibilities

• Assist with the onboarding and offboarding of employees
• Conduct orientation to newly hired employees and provide information about the company benefits
• Handle the work pass for foreign workers (application, renewal, cancellation, etc.)
• Maintain and update employee files, records, and HR databases to ensure accurate and confidential information
• Payroll processing and CPF/IR8A/IR21 submission
• Conduct exit interviews to identify reasons for employee's termination and maintain proper documentation
• Provide support on ad-hoc HR related tasks/projects

Job Requirements

• With relevant working experience
• Good knowledge of Employment Act and HR practices and regulations
• Experience in using whyzeHR is preferred

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Responsibilities:

• To assist with Venue Partnership, Residents and Tenants’ matters.
• To assist with responding to telephone and email enquiries.
• To assist with the facilitation of venue partnership process by meeting partners to discuss their event requirements, conduct venue walks, and submission for CEO and Board’s approval.
• Facilitate daily operations of Residents and Tenants’ management matters.
• Facilitate the Internal, Residents and Tenants’ event/ rehearsal/ training bookings and event closing.
• Ensure the maintenance of accurate and up to date database (EBMS) of past, present, and potential venue partners in developing and growing stakeholder relationships.
• To maintain close communication with internal departments, partners, and stakeholders to ensure efficient venue utilisation while providing excellent customer service.
• Facilitate the venue booking process by ensuring final billings for Venue Partnership, Residents, Tenants, and internal bookings are closed within approved timeline.
• Assist with the liaising with Venue Partners, Residents, and Tenants on any disputes to ensure prompt resolution.
• Assist with the deployment and verification of venue partnership marketing assets and partners’ acknowledgement.
• Assist with the preparation of management reports for board and department meetings.
• Work closely with the Finance Department for the timely settlement of billing and payments.
• Any additional duties as assigned by Management.
• For the role of Assistant Manager, the candidate is expected to take on responsibilities of planning and implementation of strategies.
• Reporting Officers: Assistant Manager (Venues & Partnership)/ Assistant Director (Venues & Partnership), Senior Assistant Director (Operations)

Requirements:

• Degree and/or Diploma in Arts Management, Events Management, Business Administration or equivalent, preferably with working knowledge in the following fields: Arts Venues Management, Event Management, and/or Commercial Leasing.
• At least 1-4 years of relevant experience;
• Strong interest and passion in Chinese arts and culture;
• Good working knowledge of the Event Business Management Software (EBMS)
• Excellent verbal and written communication skills;
• Able to build networks and relationships with stakeholders and partners;
• Able to work independently and be a good team player;
• Outgoing personality with a can-do spirit;
• Bilingual with proficiency in Mandarin would be advantageous.
• Singaporean/Singapore PR only.

We regret that only shortlisted candidates will be notified.

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Enforcement Riders | Bonus of $3,500*

Job Scope:

• Enforcement against illegal parking on public roads, car parks and restricted areas
• To conduct deterrence and enforcement Environmental Public Health Act (EPHA) on littering, smoking, urinating and spitting offences. Attend to complaints/feedbacks provided by NEA regarding EPHA.
• Conduct observation and enforcement
• Attend to public feedback on enforcement related matters
• Perform checks against unlicensed operator and unlawful activities

Salary and Benefits Overview:

• New hire bonus: $3,500* (paid in tranches over 1 year)
• Monthly gross salary: $2,700 - $3,000
• Annual Leave, Medical Benefits, Insurance Coverage etc
• No work experiences required as the Basic Enforcement Training and Familiarisation course will be provided

Working Pattern:

• 3 work 1 off day & 4 work 1 off day

*12 hrs per shift (can choose between Day or Night shift)

Job Requirements:

• Minimum Secondary 2 education
• Class 2B license
• Company bike will be provided
• Pro-active and be able to work independently
• Singaporeans only

* Terms and Conditions Apply

Reachfield Security (Grade “A” agency) specializes in supplying security manpower to Schools, Factories, Shopping Centres, Museums, libraries, etc

Simei School

Position: SO/WSO - Security Officer/Senior Security Officer. Day Shift

1. Work in School environment.

2. Good customer service skills; able to communicate with people of all levels

3. 12hrs-shift (Fixed shift, no need to rotate

4. PC Knowledge required.

5. Job duties include issue visitors/ contractor passes, patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed WSQ RTT.

Walk-in for interviews - (Mon to Fri, 9am to 5pm)

10 Anson Road #26-09

International Plaza

Singapore 079903

(Tanjong Pagar MRT)

For more information, please call office at 6324 2925 or whatsapp 9137 4851

You may fill in the application form online thru below link.

https://rss.armfort.com/direct-application

Do let us know once you submit the application online.

• Leading firm in building management and consultancy services
• Headquartered in Singapore with 12 overseas offices
• Attractive Remuneration Package

Responsibilities:

• Working in a team to manage daily estate works in the Town Council.
• Involve in inspection of horticultural works, upgrading building projects and building maintenance issues.
• Liaising with contractors and attending to improvement works and feedback from the customers.
• In addition, you are required participate in various meetings with the customers and assist the Property Managers in management reporting as required by the customers.

Requirements:

• Min Diploma in Real Estate for Business / Facilities Management for Business / Intelligent Building Technology / Green Building & Sustainability / Building Services / Civil / Structural / Mechanical / Electrical Engineering
• No experience needed! (Training will be provided)
• Good communication, interpersonal and organization skills

Working hours : 5.25 days work week (8.30am - 5.30pm) Alt half day Saturday

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Job Description & Requirements

• Review and interpret project plans, drawings, and specifications.
• Coordinate with project managers, engineers, and contractors to address and resolve technical issues.
• Conduct site inspections and prepare detailed reports on work progress, compliance, and any deviations from the plans.
• Ensure all construction activities comply with relevant environmental and safety regulations.
• Liaise with local authorities and stakeholders to obtain necessary permits and approvals.
• Maintain accurate and comprehensive records of all site activities, inspections, and incidents.

Requirements:

• Diploma/Degree in Civil Engineering or related field.
• Minimum of 5 years of experience in relevant field.
• Certified Resident Technical Officer (RTO) with accreditation from the Singapore Institute of Engineers (IES) or other relevant bodies

The School of Biological Sciences (SBS) is a school of the College of Science. It was established in 2002 with the mission to make a strong contribution to biological and biomedical sciences. Research areas at SBS include infectious diseases, immunology, neurodegenerative diseases and telomere biology and genome function. Since then, many talented individuals from around the world and Singapore have joined SBS as scientific leaders, and researchers.

We are seeking a motivated Project Officer to join our team and examine protein complexes, with the aim of developing therapeutics against various diseases. The project will focus on the interactions of protein complexes in integrin signaling.

1) Molecular mechanisms of cell adhesion proteins (integrins), and developing therapeutics for cancer, inflammation, and blood-related diseases.

2) Host defense antimicrobial peptides and proteins, aiming to design new antimicrobial and antiendotoxic molecules.

3) De-novo designed synthetic proteins with functional properties.

Key Responsibilities:

• Express and purify proteins and peptides
• Conduct cell culture experiments
• Perform protein biochemistry and assays
• Other tasks as assigned

Job Requirements:

• Bachelor's degree with honors in Biomedical or Biological Sciences from a reputable university
• Experience in protein/peptide assays, purification, and cell culture
• Strong written and verbal communication skills in English - essential for data analysis and communication with stakeholders
• Entry level candidates are welcome to apply

The College of Science seeks a diverse and inclusive workforce and is committed to equality of opportunity. We welcome applications from all and recruit on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

Interested applicants are invited to apply directly at our NTU Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description:

• Carry out site supervision duties in accordance with the Building Control Act.
• Ensure works are done appropriately following the approved drawings.
• Assist the Resident Engineer on all site and/or construction related matters.

Job Requirements:

• Minimum Diploma in Civil Engineering or equivalent.
• Registered with IES as Resident Technical Officer (C&S).
• A person with good communication skills and with ability to work in a team.

Airport Security Officer

• Shift pattern will be 4 working days with 2 days off / 5 days work with 1 day off
• 12 hours permanent shift
• Location: Changi Airport
• Salary Package
  i. Gross salary: up to $2,850
  ii. Bonus of $2,500

Job Description

• Screening of passengers at designated zones
• Manual bag checks
• Usage of security screening equipment for screening purposes
• X-ray screening of checked in luggages
• Any other security related roles at Airport

Requirements:

• 1 N Levels / 1 O Level / WPLN 3 x Level 4

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Shortlisted candidates will be notified very soon.

Location: Tanjong Pagar (Sea Consortium Office) [Hybrid, mostly WFH]

Responsibilities:

Reservation Duties (70%):

• Respond to and manage incoming emails, live chats, and phone calls regarding accommodation inquiries.

• Enter new reservations, changes, and cancellations into our various software systems.

• File guest correspondence and other reservation documentation.

• Stay updated on room rates, special offers, and promotions.

• Ensure reservations are processed efficiently and accurately.

• Process payments and send confirmation details to customers.

• Sort out issues related to bookings or reservations.

• Follow up with guests for additional required information for visa requirements or updated passports.

Travel Host Duties (30%):

• Meet and greet guests at the ferry terminal upon arrival.

• Assist in the advance collection of boarding passes and luggage check-in.

• Assist with customs and immigration clearance.

• Accompany guests onboard the ferry to Batam and hand them over to the Bawah team in Batam.

• Willingness to work weekends and during festive or holiday seasons. (requirement)

• Other ad hoc duties assigned

Requirements:

• Preferably at least 3 years of relevant experience.

• Positive work attitude, able to work independently as well as a team player.

• Passion for customer service & interpersonal skills.

• Communicate efficiently with team members as this is a remote work environment.

• Experience in Front Office and/or Reservations is an advantage.

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

1. Officer /$2,800 - $3,000

• To issue / print / match / detach daily customer invoices
• To issue Export Transfer slip
• To prepare Weekly / Monthly Invoice summary report
• To monitor on customer special request FHD invoice
• To scan & email daily invoice to customer
• To issue Credit note
• To download Transfer Slip and approve Transfer Slip

2. (Executive / Assistant Manager) / $3,200 - $5,500

• Generate and send accurate invoices to customers or clients.
• Ensure that billing is done according to the company’s policies, client agreements, and payment terms.
• Review client accounts and billing histories to ensure accuracy and completeness.
• Correct billing errors and discrepancies promptly.
• Input billing data into the company’s accounting or billing system.
• Maintain detailed records of transactions, invoices, and payment histories.
• Ensure that client and payment information is up to date in the system.
• Track and monitor client payments, ensuring timely collection.
• Follow up on overdue payments by contacting clients via phone, email, or letter.
• Apply payments to the correct accounts and resolve any payment issues.
• Address and resolve client billing inquiries and disputes.
• Provide support to clients regarding billing and payment concerns.
• Assist clients with setting up payment plans or resolving issues related to their invoices.
• Prepare and generate regular reports on billing and payment statuses for management.
• Assist in reconciling accounts receivable balances.
• Maintain accurate records to assist in the preparation of financial reports.
• Ensure that billing practices comply with financial regulations, company policies, and industry standards.
• Assist in audits by providing necessary documentation and supporting information.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

Job Purpose

The PM, CM and operations will be carried out by the in-house teams with certain activities outsourced toVendors. TO may be assigned as Person-In-Charge (PIC) to monitor Vendors when performing their assignedtasks.

TO shall carry out the PM, CM & Operation of STMV, Locomotives and Wagons. TO shall be responsible andaccountable for his / her works and the Vendors’ works. All works shall be carried out in accordance with therelevant Quality Procedures, Maintenance Manuals, Work Instructions, Work Safety Procedures, LTArequirements, Railway Operation procedures and Contracts Specifi cation (for outsource work). All of ETB’sequipment and the associated peripherals shall be eff ectively and effi ciently maintained to the requiredoperational, reliable and safety standards to achieve the key objectives of the Branch.

Responsibilities

1. Maintain & Operate the STMVs, Locomotives & Wagons as per procedures.

2. Monitor the Vendors for outsourced works under his charge.

3. Carry out the day-to-day maintenance, operation, and administration activities of ETB.

4. Ensure that the latest version of work instructions/procedures, RA, Circulars and are used.

5. Meet the set KPIs and maintain high level of productivity and quality.

6. Attend daily Toolbox meeting conducted by AE.

7. Subjected to regular safety inspection/audit at worksites to ensure compliance to safety procedures.

8. Regularly review the requirement of maintenance tools, equipment, spares and if needed, inform AE or EMMfor procurement in a timely manner.

9. Participate in the inspection of assets for defects punch-listing and review of the defects punch-list.

10. Assist AE in mentoring new staff during their Supervised Field Training (SFT).

Qualifications & Work Experience

• NITEC / NTC 3 / Higher NITEC in the following discipline: Aerospace / Automotive / Electrical / Electronic/ Mechanical / Mechatronic / Microelectronic / Rapid Transit / Marine / Robotics.
• Preferably with a minimum of 2 years of experience in heavy/industrial equipment operation ormaintenance.

Skills

In addition, those with experience in welding, non-destructive testing, Quality Assurance/Control and thefollowing skills, attitude and knowledge will have added advantage:

- Ability to manage and lead a team of Vendors’ Supervisors/Workers working toward the department’sobjectives.

- Able to work independently and with all levels of staff .

- Possess good interpersonal and communication skills.

- Resourceful, self-motivated, and result-oriented.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s fi rst mass rapid transit system. Today, wemanage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-EastCoast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141km of rail tracks across 108 stations, we serve millions of commuters daily.

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Permanent full-time role
• Basic $2650 to $3500 + Allowances + JOINING BONUS
• No bond
• Training Provided
• East (Company Transport Provided)

Job Description:

• Responding to incidents and managing security and safety systems.
• Preventing unauthorized entry into premises.
• Monitoring CCTV for suspicious activity.
• Conducting patrols and clocking duties.
• Performing access control duties.

Requirements:

• Able to commit 12 hours duty (Permanent day and/or night shift available)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

CHAN KAM HUI (R24125233)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview

The candidate must be an enthusiastic, proactive and motivated individual with real passion for new age digital transformation profession who would work closely with our Division Manager and (internal / external) stakeholders to ensure the successful delivery of services.

To be successful in this role, one should possess the quality of a PMO professional who will have a proven track record in planning, coordination, and management of large-scale banking projects, ensuring timely and successful delivery. You would also work closely with the client’s internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Project scheduling and resource planning, considering dependencies.
• Management of project issues and document creation for management reporting.
• Setting evaluation criteria (e.g., Critical Points) and coordinating with related departments (e.g., IT, Compliance).
• Responding to regulatory requirements and supporting administrative tasks.
• Regularly reporting on progress, challenges, and solutions to leadership.
• Project scheduling and resource planning for projects overall considering dependency of each of them
• Responsible for Corporate Lending PMO for PM Support
• Support provision for Corporate Lending business area PM’s project leading & managing activities..
• Develop standardized rules and processes of project management, such as constructing reporting structures, determine reporting contents, etc.
• Cost and Resource Coordination across business area, working closely with Cross Functional PMO and Corporate Lending Business Area PM.
• Progress and issue management of BA, User Task members and Developers in the Corporate Lending Business in charge.
• Consolidate status report within Corporate Lending business area in charge, and reporting to Cross Functional PMO and Management.
• Coordination with stakeholders inside and outside of the Corporate Lending business area, including Business and IT, to ensure meeting their needs and expectations.
• Provide support to other related duties.

Requirements:

• Extensive PMO experience in core banking projects, trade finance projects or corporate lending projects.
• Proven ability to lead PMO tasks independently.
• Experiences in bank industry as a bank employee (will be added advantage), or experiences of service provision to bank industry as a consultant.
• Familiarity with package system implementation.
• Excellent communication skills to engage with diverse stakeholders.
• Attention to detail and proactive problem-solving abilities.
• Mindset to not fear challenge / undertake risk
• Strong expertise in Loan Area
• Preferable to have experience in package system implementation, e.g ACBS implementation.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Hands-on experience interacting with users to gather and refine requirements.
• Strong focus on creating user-friendly and efficient automation tools.
• Able to commence work within short notice

• Dispute and Scam Management: As the primary point of contact for escalated customer issues related to disputes and scams, you will provide expert guidance, conduct thorough review, and offer alternatives to resolve these concerns in a timely manner.
• Problem Solving: You will review complex customer issues in detail, offering fair and effective solutions that prioritize customer satisfaction.
• Process Improvement: You will actively identify areas for process improvement, proposing changes that enhance the overall customer experience and streamline operational workflows.
• Collaboration: You will collaborate closely with various internal stakeholders to ensure smooth and efficient support for customers across different touchpoints.
• Coaching and Knowledge Sharing: You will share your expertise with front-line teams by identifying training needs and providing feedback to improve their understanding and handling of dispute and scam-related issues.

Interested candidates kindly submit your updated CV in a Word Format to: [email protected]. Only shortlisted candidates will be notify. Thank you.