Mon To Fri 9am to 5.30pm

JOB DESCRIPTION

1. Plan and execute risk-based process audits and ensure timely completion of audit assignments according to the annual audit plan.

2. Assess adequacy and effectiveness of internal controls, and compliance with policies and procedures.

3. Gather relevant audit evidence and document in audit working papers to support audit findings and conclusion.

4. Identify control gaps and make practicable recommendations to mitigate risks, improve the processes and strengthen the internal controls.

5. Prepare draft audit report and communicate with process owners and key stakeholders on audit findings and recommended action plan.

6. Monitor and follow up on the implementation of audit recommendation and agreed action plan.

7. Engage internal stakeholders for process improvements and control enhancements. 8. Any other duties as and when reasonably assigned by the Management

REQUIREMENTS

 Diploma/ Degree in Accountancy or equivalent professional qualification.

 Minimum 2 years of relevant experience in internal audit and/or financial, operational, compliance audit.

 Good knowledge of internal control and risk assessment framework.

 Meticulous self-starter with good analytical and problem-solving skills.

 Strong interpersonal skills with proven ability to build good working relationship with all levels of stakeholders.

 Good team player with the ability to work independently and to meet timeline.

 Knowledge and experience with Audit Analytics Software will be an added advantage.

 Entry Level with keen interest to establish a career in internal auditing are welcome to apply

 This role may require to communicate with China

- Open to Singaporeans & foreigners

- Competitive package with bonuses & medical benefits

- Comprehensive in-house training Purpose:

As our new Sales & Customer Service Officer, you'll pioneer our new sales department at NK Robotics with your peers, focusing on client management and student enrollment while ensuring top-notch customer satisfaction.

Responsibilities:

- Master our programs, services, and processes.

- Identify customer needs swiftly for efficient sales conversion and service delivery. - Take ownership of leads to meet targets.

- Coordinate with teaching department for seamless operations. -Fulfill other duties assigned by management.

Ideal Candidate:

- O levels, Nitec certification and up.

- 3 weekdays and weekends availability required.

- English & Chinese proficiency; strong bilingualism is advantageous.

- Demonstrates emotional maturity and passion.

- Good persuasion and mediation skills.

- Professional with a positive, cheerful demeanor.

Highlight:

• Transport & Lunch Provided
• Permanent job opportunity
• Great remuneration & benefits
• AWS + VB

Responsibilities:

• Assist in Debts Collection & follow up of overdue account
• Prepare regular & monthly credit related reports to Finance manager/ HOD
• Assist in monitoring monthly debts collection performance
• Investigate and resolve discrepancies relating to non-payment of invoices
• Conduct aged balance review with Finance manager/ HOD to follow up review action
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Recommend improvements of credit risk measures, controls and processes
• Evaluating new credit request and conducting client credit checks.
• Suggest and implement terms of credit for new clients
• Negotiating payment plans and collection
• Responding client inquiries
• Liaising with customers (internal/ external) to build and foster strong relationships

HOW TO APPLY:

Interested applicants, please send your latest resume to [email protected] or click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason of leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Charmaine Tin Zi Jin

EA Personnel Reg No: R23113892

Job Description

• Industry/ Organization Type: Security
• Position Title: Security Officer
• Working Location: Island Wide
• Working Hours: 5 days / 6 days (Alternative shift) (7.30am - 7.30pm / 7.30pm - 7.30am)
• Salary Package: Basic Salary $3,500 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Oversee security for 10-15 properties grouped by location to minimize travel.
• Perform security tasks such as clocking, identifying threats, incident reporting, and emergency response.
• Handle alarms and on-site emergencies like fires.
• Investigate incidents, manage situations, and report results.
• Patrol and conduct clocking duties as per shift schedule.
• Ensure compliance with building rules and report any issues.

APPLY NOW!!!

• Must have a valid PLRD license with RTT, CSSPB, and PAPP training.
• Customer-focused with good communication skills.
• Completed mandatory security training modules.
• Training provided for newcomers without experience or training.
• Available to work on weekends and public holidays.
• Possess Class 2 driving license and own motorbike for patrols.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #72592 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Conduct investigation, submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.

• Investigation work will include taking statements from any witness or suspect in the field or interview room, obtaining relevant evidence as defined by the Evidence Act and compiling and making recommendations in the investigation papers.

• Other ad-hoc duties as assigned by Supervisor

Job Requirements :

The candidate(s) for SIO position shall have investigation experience of at least 5 years with SPF and at least diploma/degree certification, IOs with substantial investigation experience but without diploma/degree may be assessed for the position as well; and

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

HR and ADMIN OFFICER

JOB QUALIFICATIONS:

· Bachelor’s Degree in Human Resources, Business Administration, or related field.

· Proven experience in HR management, including employee relations, policy development, and benefits administration.

· Strong knowledge of employment laws and regulations.

· Excellent organizational, communication, and interpersonal skills.

· Ability to handle sensitive information with discretion and maintain confidentiality.

JOB DETAILS:

· Organize and manage employee events such as birthday celebrations, work anniversaries, townhall meetings, and team-building activities.

· Develop and implement the Employee Recognition Program and coordinate Staff Development Day.

· Handle grievance and incident management, ensuring timely and effective resolution.

· Oversee employee wellness initiatives and coaching and mentoring programs.

· Develop, update, and enforce company policies and ensure compliance with employment laws.

· Manage recordkeeping, documentation, and compliance audits.

· Administer benefits and compensation programs, including payroll and work pass applications.

· Prepare annual performance reports and manage reports preparation.

· Ensure workplace health and safety standards are met.

· Protect employee privacy and data, and handle employee relations and dispute resolution.

Job Description:

1. Guest Interaction:Greet guests warmly upon arrival and provide a high level of customer service throughout their dining experience.
   Answer inquiries regarding the restaurant’s menu, promotions, and services.
   Address guest complaints or concerns promptly and professionally to ensure satisfaction.
   Ensure guests are comfortable and check in with them during their dining experience.
   
2. Reservation Management:Handle reservation bookings and inquiries through various channels (phone, email, or online platforms).
   Manage the seating arrangements, ensuring the restaurant operates smoothly during busy periods.
   
3. Customer Experience Enhancement:Maintain high levels of hospitality and professionalism, ensuring each guest’s experience is memorable.
   Assist in managing VIP guests or regular patrons and create personalized experiences for them.
   Organize special events or occasions like birthdays or anniversaries, offering additional services if necessary.
   
4. Collaboration with Team:Work closely with the front-of-house team, including servers and managers, to ensure seamless service.
   Provide feedback to management about guests’ preferences or concerns to improve service and operations.
   Assist in maintaining a clean and welcoming environment in the restaurant.
   
5. Feedback and Reporting:Collect and document guest feedback through surveys, comments, or direct conversations.
   Report guest complaints or suggestions to the management team for review and improvement.
   
6. Brand Ambassadorship:Act as the face of the restaurant by promoting its values, atmosphere, and quality of service.
   Ensure that the restaurant’s standards are met consistently.
   

Job Scope:

You will be working on various research projects in the Environmental Health Institute. You will be responsible for the following:

• The deployment and maintenance of various mosquito surveillance and control tools for the purposes of research and surveillance.
• The release of male Wolbachia-Aedes mosquitoes in the community.
• Preparation of logistics and supplies for fieldwork.
• Processing of samples collected from the field.
• Support community engagement efforts.

Requirements:

• Minimum 2 GCE 'A' Level passes or higher NITEC.
• Be willing to work staggered hours, including before/after office-hours.
• Be willing to work in outdoor environment.
• Able to work independently and as a team in a dynamic working environment.

Contract Period: 3 months

EA License No: 96C4864

Reg. No.: R24121728 EUNICE WOO JING QI

• 5 Working Days
• 830am - 530pm
• Up to $2800
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Job Description & Requirements

Overall in-charge of the Econ Group on its finance and accounting aspects

• Responsible for financing and banking matters

• Feasibility study on all projects in Singapore as well as overseas on its financial aspect

• Monitor the financial performance of Econ Group

• Involve in the taxation and costing matters

• Improve on the accounting management information system and computerisation programme

• Develop standard accounting practice within the group of companies

• Approval of payment

Delibowl Group is a company that commenced its operations in Singapore in 2017. We operate under multiple brands, including Delibowl, Nuodle, Shock Burger, Hui Oriental, and So Fun 3. Our mission is to provide customers with high-quality food at affordable prices, in convenient locations, through excellent service and a friendly environment.

Among our brands:

• Shock Burger specializes in delivering premium burgers with bold flavors, made fresh and served with a modern twist. With its innovative approach and customer-focused values, Shock Burger is set to redefine the burger dining experience in Singapore.

W are currently hiring for COO under Shock Burger and other brands. These roles offer great opportunities for career growth, as well as an attractive incentive package. Join our dynamic and fast-expanding team, and become part of a group that values innovation, teamwork, and excellence.

We look forward to seeing you on board!

Location: Singapore(625 ALJUINED ROAD )

Salary: Negotiable

Job Description:

1. Take full responsibility for the strategic planning and execution of the brand to ensure efficient and sustainable business operations.

2. Oversee the operations, supply chain, marketing, and financial functions of Shiok Burger.

3. Develop annual operational plans, drive brand expansion, and ensure the achievement of company goals.

4. Establish and optimize internal management processes and cultivate a high-performing team.

Candidate Profile:

- Experience Requirements:

· - Minimum of 10 years of relevant work experience in the F&B industry, including over 3 years in senior management roles.

· - Preference for candidates with experience in Western fast-food chains (e.g., McDonald's, KFC, TASTING).

· - In-depth understanding of operational models, brand management, and market trends in the F&B industry.

- Skills:

· - Excellent strategic thinking and problem-solving skills.

· - Strong team management and cross-cultural communication abilities.

- Age Requirement: Above 30.

- Education: Bachelor’s degree or higher; MBA or related fields preferred.

How to Apply:

If interested, please send your bilingual resume (Chinese and English) to [email protected] with the subject line: “Job Application + Your Name.”

We look forward to working together to create a bright future for Shiok Burger!

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Logistics & Operations Officer/ Logistics Executive
• Working Location: Tuas (Nearest MRT: Gul Circle)
• Working Hours: 5.25 days (Mon – Fri 8.30 am – 6 pm; Alternate Sat 8.30 am – 12 pm)
• Salary Package: Up to $3,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Work closely with supplier and customer for order shipment
• Prepare documentation – issue DO, Service Reports, import/ export shipping documents, etc
• Oversee and check proper loading/ unloading of goods
• Liaise with freight forwarders, vendors, and customers for collection and delivery of goods in Singapore and overseas
• Tracking of shipments
• Ensure smooth execution of daily operational job orders and delivery arrangement
• Respond and resolve urgent customer demand in a timely manner
• Other ad-hoc duties as assigned by the Supervisor

APPLY NOW!!!

• Minimum GCE “O” level with at least 2 years of related working experience in operations & logistics.
• Forklift license is preferred.
• Able to start work immediately or within short notice.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67054 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Attend and respond to incoming Calls, Emails and Call-Back requests,Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer's enquiry, problem andresolution into the case management system

The following would depend on the experience of the candidate and on needbasis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

• Minimum 1 year of call centre experienc
• Customer service / Soft skill
• Good communication skills (speaking and writing) ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.

Must-have skills

• Good Communication

Preferable skills

• Knowledge from Contact Centre Environment

Job Description

You will be working in a commercial kitchen preparing inflight meals for airline clients, with the following responsibilities:

• Oversee the operations in Production and Packaging activities
• Monitor the performance of machines/equipment (eg. packaging lines, production lines) and report any malfunction
• Monitor production schedule and ensure timely completion of dishing
• Co-ordinate production and transfer of products between plants
• Organise/participate in time studies relating to shelf-life extension projects
• Use of Warehouse Management System – Infolog for the recording of items received and issued at C2 Plus
• Follow orders in dishing of meals as directed to the quality expected by customers, complying to food safety and hygiene regulations
• Carry out ordering according to load requirements, follow proper stock control and rotation (adhere to FIFO)
• Ensure production staff adhere to HACCP, Medina food safety requirements, and all hygiene procedures • Conduct training of new staff on dishing procedures
• Conduct investigations on discrepancies

Requirements

• Must be able to use PCs and computer systems related to area of work (e.g. Infolog), read computerised worksheets, check and respond to emails when on duty
• Possess good knowledge of food hygiene and food handling procedures
• Possess good decision-making, problem solving, communication and training skills

The job:

• To achieve / meet cost saving target
• Responsible to source, negotiate and purchase materials from local & oversea vendors
• To implement internal procurement strategies to cater to high delivery & short lead time requirements and advise internal and external on issues regarding purchasing terms & conditions
• In charge of daily operational purchasing needs such as planning, issuing and following up on purchase orders delivery and shipment schedules
• 20% logistics work will be allocated

The person:

• Min Diploma in Procurement or relevant
• 3 years working experience in the relevant field
• Solid knowledge and understanding of procurement processes, policy and systems
• Well communication and negotiation skill

1. Being a strong advocateof Positive Discipline;

2. Supporting the Student Discipline Unit in creation and maintaining of a positive school tone during school hours by patrolling the school compound (classroom blocks, toilets, special rooms etc) and engaging identied at-risk students and general student body;

3. Supporting the Student Discipline Unit in investigating serious offences and engaging parents, if need be;

4. Assists the Student Discipline Unit in maintaining and upkeeping of disciplinary records (print & soft copies);

5. Assist in Intervention Programmes (e.g. In-House Suspension, Detention Classes & Students-In-Risk counselling) run by Student Discipline Unit; AND

6. Making routine checks in the school premises (during school hours) and nearby areas outside the school (as when required) such as nearby neighborhood void decks etc to ensure that students are not engaging in unauthorized or improper activities, as deployed by the Student Discipline Unit.

Requirement:

(a) At least O level Certificate with 3 passes

(b) Excellent team-player who is organized, meticulous and with the ability to multi-task

(c) Strong communication and interpersonal skills

(d) Proficient in MS Office and Email and Google Tools

Candidates with relevant experience in student management (youths) will be preferred.

Candidates with previous background from Ministry of Home Affairs will be preferred.

Duration /Working hours:

9 months contract with option to extend ( 1 Apr 2025 to 31 Dec 2025)

· Mondays to Thursdays: 7:00am to 4.30pm, inclusive of 1hr lunch break

· Fridays: 7.00am to 4:00pm, inclusive of 1hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

** We regret only shortlisted candidates will be notified.

Job Scope

• Review and investigate alerts generated by the market surveillance systems.
• Provide support for the compliance function.
• Assist in the regulatory reporting, compliance risk assessment, compliance work plan to facilitate compliance with relevant legal and regulatory obligations.
• Escalate any potential irregularities to the head of regulations and compliance.
• Liaise with internal stakeholders and external parties.
• Perform other duties assigned by the head of regulations and compliance.

Job Requirements

• Degree in Business, Finance, Computer Science, IT or equivalent.
• 3 to 5 years of relevant experience in a capital market services intermediary (including a brokerage or an exchange) or a financial services regulatory authority.
• Understanding of trading on an exchange/organised market will be an asset.
• Ability to multitask and keen to learn, take initiative and go beyond the scope of work.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Job Summary:The Academic Programmes Officer supports the efficient delivery of academic programmes by managing data, coordinating course schedules, and assisting with student admissions and results management. This role is ideal for individuals with strong organisational and analytical skills who thrive in a dynamic educational environment.

Key Responsibilities:

• Data Management & Reporting: Maintain organisational data, track performance indicators, and prepare reports to support decision-making.
• Course Coordination: Manage lesson schedules, timetables, and learning platforms; assist with makeup classes and lecturer task tracking.
• Attendance Monitoring: Ensure attendance is recorded, verify absences, and follow up with lecturers and Course Managers when needed.
• Results Management: Analyse and prepare assessment results for reporting; support result distribution and record maintenance.
• Student & Trainee Support: Process admissions, student pass applications, and WSQ trainee registrations; coordinate course logistics like attendance tracking and feedback surveys.

Requirements:

• Education: Polytechnic Diploma in Business Administration, Education, or a related discipline.
• 1-2 years of experience in academic administration or a related role, with a focus on data management or reporting preferred.
• Strong analytical and organisational skills.
• Proficiency in Google Workspace (e.g., Google Calendar, Google Sheets) and Learning Management Systems.
• Intermediate skills in Microsoft Excel, particularly for database management, data analytics, and reporting.
• Excellent written and verbal communication skills.

Preferred:

• Experience with EduTrust-PEIs or WSQ registered training provider
• Familiarity with student pass application processes and regulatory compliance.

Job Description

1. Recruitment and On-boarding

• Support recruitment activities, including developing job descriptions, posting roles, screening resumes, conducting interviews, and extending job offers.
• Manage the on-boarding process to ensure a smooth integration for new hires, providing orientation and necessary documentation.
• Collaborate with HR management to refine recruitment and on-boarding processes, improving candidate and new-hire experiences.

2. Employee Relations

• Serve as a primary contact for employees, handling inquiries related to HR policies, benefits, and procedures.
• Assist in resolving employee relations issues and provide guidance on workplace concerns, promoting a positive organizational culture.
• Contribute to employee engagement initiatives by organizing activities and gathering feedback to enhance the work environment

3. Performance Management

• Support the implementation of the performance management cycle, assisting with goal setting, performance reviews, and feedback sessions.
• Work with managers to identify training and development needs for staff, facilitating access to appropriate learning resources.

4. HR Administration and Operations

• Ensure accurate record-keeping for all employee data, maintaining compliance with data protection regulations and confidentiality.
• Process HR documentation, including employment contracts, changes in employment status, and termination paperwork.
• Contribute to streamlining HR administrative processes, seeking efficiencies and improving service delivery.

5. Compliance and Policy Development

• Stay informed on employment law updates and assist in ensuring the bank’s HR practices comply with relevant regulations.
• Participate in the development and roll-out of HR policies and procedures, ensuring they are effectively communicated to employees.
• Conduct regular reviews of HR practices to ensure alignment with company policies and legal requirements.

6. Compensation, Benefits, and Payroll Processing

• Payroll Processing: Oversee the end-to-end payroll processing, ensuring accuracy, timeliness, and compliance with local tax and labor regulations.
• Administer employee benefits programs, managing enrollment, updates, and benefits-related inquiries.
• Conduct research on benefits options and assist HR management with recommendations to ensure competitive offerings.
• Provide guidance to employees on benefits-related questions, assisting with claims and enrollment processes.

7. Mentorship and Support

• Act as a mentor to junior HR officers, providing guidance and sharing best practices.
• Assist with training new HR team members, helping them understand HR procedures and systems.
• Contribute to a collaborative HR team environment, promoting knowledge sharing and professional development

Job Requirement

1. Minimum of 5-8 years of HR experience within the banking sector.

2. Strong understanding of HR processes, employment laws, and HR best practices, with a focus on recruitment, employee relations, and benefits administration.

3. Excellent communication and interpersonal skills, with the ability to engage effectively with employees and management.

4. Proactive, solution-oriented approach with a strong attention to detail.

5. Given that we are a Taiwanese bank; knowledge of mandarin is essential as the role involves preparing email correspondence and periodic reports for overseas branches and HQ in Taiwan.

6. Team-oriented with a collaborative approach and a commitment to maintaining confidentiality and discretion in handling employee information.

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Educational Qualification: Minimum "O Level"

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

Company Description

Based in Singapore, the People Relations Officer - Lounges provides passenger relations for one of the world's leading airline lounges at Singapore Changi Airport.

Job Description

· Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience, while assisting with enquiries, special requests, and complaints.

· Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.

· Assist passengers with lounge access, VIP services, and any specific needs, maintaining a calm and welcoming atmosphere.

· Monitor customer feedback, collaborate with lounge teams, and adhere to safety and security protocols to ensure smooth lounge operations.

Qualifications

· Minimum high school diploma; bachelor’s degree in hospitality, tourism, or related field preferred.

· Previous customer service or hospitality experience, ideally in an airport or lounge setting; experience handling passenger relations and complex requests is a plus.

· Strong communication, problem-solving, and interpersonal skills; proficiency in basic computer systems; fluent in English; multilingual abilities are a plus.

· Customer-focused, detail-oriented, and able to work under pressure; flexibility to work various shifts in a 24-hour operation, including evenings, weekends, and holidays.

Additional Information

Please apply through Accor Career website link:

https://careers.accor.com/global/en/job/passenger-relations-officer-lounges-in-singapore-jid-39779

(Accor Career job code reference: REF3825G)

Our culture of inclusion welcomes everyone regardless of race, gender and background.

Duties and Responsibilities:

• Handle public complaints and feedback related to project site.
• Prepare letters and notices to communicate with community and residents regarding development of project.
• Implement public relationship programme.
• Arrange and attend meetings on public relation matters with project team where necessary.
• Prepare a monthly report to update on the feedbacks and complaints.
• Maintain good relationship with clients and residents.
• Assist other general administrative support to the project teams.
• Perform other duties as assigned.

Job Specification:

• Diploma or Degree in any field.
• Minimum 3 years’ relevant experience working in a public-facing role.
• Willing to work at site office environment.
• Good communication skills.
• MRT working experience would be an added advantage.
• Independent, possess excellent interpersonal and communication skills and emotional maturity.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

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