• Handle the Precast Concrete Production in the factory.
• Understand the design drawings and production drawings and conduct quality check.
• Liaise with all the relevant parties for production and inspection of the factory.
• Manage the Suppliers and Contractors to rectify if there are any defects prior to delivery to site.

Requirements:

• Diploma in Civil Engineering or equivalent
• At least 4 years of PPVC and/or PBU Production control experience.
• Proficient with ICTs, Digital Progress control/monitor.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Design and implement M365 applications, including SharePoint, and AppSheet.
• Troubleshoot and resolve technical issues related to M365 applications and services.
• Provide technical guidance and support during the implementation process, ensuring best practices are followed.

Requirements:

• Diploma and above.
• At least 1 year of experience in troubleshooting M365.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

As an Associate Test Engineer with a world leader in product testing and certification, you will be instrumental to conducting independent electrical safety testing to achieving compliance with relevant international or national directives, regulations and standards before consumer-safe products go to market within the Electrical & Electronic Service Line of Product Services Division.You will be part of a dynamic multi-disciplinary team of experts as we drive the development of new services and future businesses in the age of digital transformation such as smart home technologies, wearable devices, personal robotics to name a few.

Key Responsibilities:

• Perform and evaluate tests on products such as consumer information technology, Audio Visual and Home Appliances products for compliance to various safety and performance international standards
• Prepare test and inspection reports
• Coordinate with customers, suppliers and sub-contractors to ensure smooth execution of projects
• Undertake process improvement projects on testing facilities and services
• Maintain and upkeep test facilities and equipment

Key Requirements:

• Minimum a NITEC / Diploma in Electrical & Electronics Engineering or its equivalent
• Candidates with relevant working experience involving IT equipment and home appliance evaluation will be an added advantage
• Result and service-oriented individual who possesses initiative, good communication and interpersonal skills
• Proactive team player with the ability to work independently in challenging projects and timelines
• Self-motivated and resourceful with a "can-do" attitude
• Knowledge of IEC standards will be a plus, namely IEC 62368-1 and IEC 60335-1
  

Summary

You will be working with our client who specialises in the healthcare and technology space. You will be part of the Windows team where you will undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. You will be responsible for systems administration, continuous optimisation of systems performances, implements systems improvements and collaborate with other team members in the resolution of complex issues. You will also be required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Responsibilities

• Monitor systems performance and usage, including response times
• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
• Determine the systems’ short- and long-term requirements
• Manage systems report production
• Advise senior leaders on system concepts and functional capabilities
• Provide technical advice to the team and clients on installation, setup, configuration of systems
• Interpret internal or external business issues and recommends solutions/best practices
• Implement plans to make systems available to users in a shared, secure and controlled manner
• Lead the development of new systems as per the system requirements
• Design security and integrity controls
• Conduct new systems testing and implementation
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Lead research initiatives for the development of advanced and automated approaches for system administration
• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct regular system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity
• Oversee the assessment of risks to systems
• Identify complex system issues to provide advisory to the stakeholders
• Investigate cause of systems issues
• Resolve complex issues
• Provide escalation support for issues presented by the user

Requirements

• Diploma or Degree in Information Technology, Computer Science or equivalent qualification.
• At least 3-5 years’ experience in developing, implementing and maintaining Windows OS platform, Windows systems and VMware
• Prior experiences in fulfilling ticket requests, maintenance as BAU and supporting large numbers of servers
• Prior experiences in Powershell scripting and/or cloud service related experience
• Good knowledge to Microsoft and AWS product / services
• Professional Certifications in Microsoft / Azure, Vmware Vsphere , AWS and/or other relevant IT skills would be advantageous

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.Morgan McKinley Talent SolutionsMorgan McKinley Pte Ltd EA Licence No: 11C5502EAP Registration No: R2196712EAP Name: Chew Kai-Xinn

Our client is from Oil and Gas industry. They are looking for a Lead / Principal Engineer (Electrical) for the next phase of their business. They are located in West.

Duties:

• Lead Electrical discipline for CAPEX projects, supervising consultants, contractors, and vendors.
• Develop and issue Electrical design bases, specifications, and scopes of work.
• Review and evaluate proposals from consultants, contractors, and vendors.
• Approve Electrical deliverables and develop necessary project documents.
• Support regulatory approval processes.
• Collaborate with project management and engineering teams.
• Witness factory acceptance tests (FAT).
• Ensure accuracy of engineering databases (e.g., SmartPlant tools).
• Review and document as-built deliverables.
• Follow Quality Management System and QA plans.

Requirements

• Min Bachelor’s Degree in Electrical Engineering or any relevant field.
• Min 15 - 20 years’ experience in Oil & Gas industry, with exposure in LNG industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Project Engineer (M&E / Chiller System)

• Working Days: 5.5days
• Working Timing: Mon to Fri 8:30am to 5:30pm & Sat 8:30sm to 12:30pm
• Working Location: Woodlands
• Salary: $3,000 to $6,000 depending on experience

Interested applicants can send your resume to 8739 9469 Janie and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Requirements

• Candidate must possess at least a Diploma, Advanced/ Higher/ Graduate Diploma or Degree in Mechanical, Electrical Engineering
• Experience in chiller system

Responsibilities & Duties

• Knowledge of M&E project requirements and contract requirements
• Able to manage projects/ claims/ sub-contracts
• To able to work odd hours (if necessary)

#SCR-jiajia-fun

Fun Jia Jia (Janie) | Reg No: R22107945
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities:

• Hands-On Data Analytics: Develop foundational data analytics skills to contribute to defectivity improvement projects.
• Data Mining Exploration: Gain exposure to advanced analytics techniques to identify and address deviations in machinery and processes.
• Experimentation & Learning: Engage in designing experiments to identify defect sources and formation mechanisms, gaining valuable insights in semiconductor processes.
• Collaborative Innovation: Work closely with engineers from diverse departments to contribute ideas and assist in implementing breakthrough solutions for defectivity improvement.
• Brand new Inspection Tools: Use the latest pioneering inspection tools for defect detection, contributing to advancements in semiconductor manufacturing.
• Statistical Process Control Exposure: Learn to set appropriate control chart limits and use effective sampling for proactive intervention against machinery and process deviations.
• Smart Sampling Techniques: Implement smart sampling methodologies to proactively detect and address deviations, ensuring efficient and effective root cause identification.
• Defense Line Strengthening Projects: Contribute to strategic projects aimed at minimizing products at risk and enhancing overall product quality.
• Case Review & Solutions: Participate in case reviews upon process deviations, assisting in identifying business process gaps and proposing solutions.
• Innovation & Learning: Collaborate with the Data Science and Smart Manufacturing AI teams, contributing to the deployment of smart solutions and staying at the forefront of technological advancements.
• Global Collaboration Exposure: Engage with global partners in the Micron Network, fostering collaboration and knowledge sharing.

Requirements:

• Bachelor's Degree in Engineering: Hold a degree in any engineering field to apply theoretical knowledge to real-world scenarios.
• Fresh Graduates or 1-5 Years of Experience: Open to energetic fresh graduates or candidates with 1-5 years of proven experience in the field.
• Passion for Engineering: Showcase your enthusiasm for semiconductor manufacturing.

Team Collaboration: Demonstrate your ability to work well in a team, eager to learn and contribute to a dynamic work environment.

• Support the planning, implementation and upgrade of the cybersecurity products and solutions.
• Train external and internal clients on how to use the company products and solutions.

Requirements:

• Diploma in IT/Cyber Security Engineering or equivalent
• At least 2 years of CyberArk experience in IT, IS or Cybersecurity industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Develop test programs for Digital, PMIC, RF & Mixed Signal products on automated test equipment.
• Liaise closely with the design engineers on the first silicon debug, device characterization, test program bring up and production release activities.
• Troubleshoot digital vectors (JTAG/SCAN/ATPG / Functional / Mbist) and Device characterization across PVT (Process, Voltage and Temperature).

Requirements:

• Diploma in Electronics/Electrical/Communication Engineering or equivalent.
• At least 3 years of developing SOC programs from NPI to volume ramp stage experience with Advantest V93k or Teradyne Uflex/Iflex.
• Proficient in Java, C/C++, Visual Basic, Perl, Python

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Our client is a manufacturer in Oil & Gas industry. Due to business needs, they are now recruiting a Key Account Manager to join their sales team. They are located in the West - easily accessible.

Responsibility:

• Servicing and maintaining manual lathe machines, CNC machines, and deep hole boring equipment to ensure they are functioning at optimal capacity.
• Troubleshooting mechanical and electronic issues that could affect machine performance.
• Preventive maintenance to minimize downtime and ensure the longevity of the equipment.
• Performing detailed inspections and calibrations to maintain precision in machining operations.

Requirements:

• Min 2 years of maintenance experience for manual lathe machines and CNC machines
• Min Diploma in engineering field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

This client company specialized in Precision Surface Finishing Equipment.

Job Highlights

• Location: Ang Mo Kio
• Working days: Monday to Friday
• Working Time: 8.30am to 6.15pm
• Benefits: AWS & Bonus included

Job Responsibilities:

• Perform Lapping / Polishing process, machine installation and training

Job Requirements:

• Min. Higher NITEC / Diploma in Electrical or Mechatronics discipline graduates or any technical qualification in Precision Engineering
• Knowledge of Mitsubishi or Siemens PLC is added advantages
• Preferred candidates with min 2-3 Years Working Experience in Precision Engineering machine operation or machinery servicing
• Training will be provided
• Can read technical drawing
• Able to use the measuring tool example micrometre, height gauge, CMM
• Any knowledge on using Auto Cad

• Responsible for the physical design tasks from the Netlist to the GDSII, including P&R, formal verification, static timing analysis, physical verification, power analysis, design for reliability and tape out.
• Liaise with the front-end design team to complete the chip floorplan, clock architecture, and power plan.
• Study the physical design methodology of advanced process nodes and builds an automatic physical design platform.

Requirements:

• Degree or above in Electronic Engineering or equivalent.
• At least 5 years of hands-on project in digital backend design experience.
• Familiar with TCL, Perl, or Python script development with EDA tool design.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

Our client is a global leader in semiconductor inspection solutions.

• Perform system performance test and evaluation and customer qualification focusing on vision inspection system.
• Evaluating and establishing vision system performance specifications.

Requirements:

• Diploma in engineering discipline
• At least 1 year of field servicing experience in semiconductor industry
• PC hardware, OS and networking knowledge

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is from Oil and Gas industry. They are looking for a Senior Mechanical Engineer for the next phase of their business. They are located in West.

Duties:

• Responsible in guiding the maintenance, troubleshooting, repair, commissioning and substitute of mechanical or piping equipment within the Gas Engine Generators as well as its additional systems such as gas engine, pipeline, pressure pipe, ACMVs, lube oil and coolant pumps arrangement.
• Responsible in supporting mechanical support and solutions for the process & care and providing the development of care strategy including procedure/specification focusing on equipment dependability, spares inventory necessity, shutdown and inspection lists, preventive and prophetic care programmed.
• Responsible in managing and work meticulously with internal contractor and equipment seller to perform maintenance work at the Gas Engine Generators Building and terminal.
• Responsible to make certain compliance to appropriate regulations, manipulate safely, fit for object, maintainable and trustworthy for the site’s modified or anew build mechanical setup (such as gas engine, pumps, gravity vessel, safety facilities, etc).
• Responsible in guiding technical negotiations, execute and succeed project schedules or cost as well as collaboration with outward and internal shareholders, merchants for end of life and development project using company Management of Change process for machinery facilities.
• Responsible in supplying technical practicing as required in the area of process, maintenance, fault resolution of the Gas Engine Generators.
• Responsible in contacting with exterior investor including administration agencies on approbation and risk of closure of electrical arrangement that will influence gas-send out.

Requirements

• Min Bachelor’s Degree in Mechanical Engineering or any relevant field.
• Min 3 to 5 years’ experience in relevant industry for maintenance of rotary and staticequipment is needed
• Prior experience in different types of gas/diesel machine knowledges is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

- Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.

- At least 5 Year(s) of working experience in the construction-related projects

- Abilities to work with Consultants

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

· Be part of a team in the implementation of Nationwide Mobile Network

· Preparation of proposals and documentation according to project standards

· Conduct site works, such as survey, site meetings, site handover

· Perform Commissioning and Integration of communication equipment

· Perform Coverage Walk Test and upload data for processing

· Competent to carry out troubleshooting with on-job training

· Coordinate with installation teams on site requirements and progress

· Update of site status

· Ensure Compliance with workplace safety, health and other regulatory requirements

Requirements

• Diploma in Electronics/ Mechatronics/ Electrical/ Communication Engineering or related discipline.
• Cad Software knowledge is an added advantage.

- Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.

- At least 5 Year(s) of working experience in the construction-related projects

- Abilities to work with Consultants

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.

- At least 5 Year(s) of working experience in the construction-related projects

- Abilities to work with Consultants

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.

- At least 5 Year(s) of working experience in the construction-related projects

- Abilities to work with Consultants

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

- Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Civil) or equivalent.

- At least 5 Year(s) of working experience in the construction-related projects

- Abilities to work with Consultants

- Required Skill(s): AutoCAD, project management, good communication skills, good personal-relationship skill

- Preferably Junior Executive specialized in Engineering - Civil/Construction/Structural or equivalent.

Roles & Responsibilities· To assist the Project Manager or Project Engineer in the daily execution of work;· Inspecting construction sites regularly to identify and eliminate potential safety hazards;· Enforcing site safety rules to minimize work-related accidents and injuries;· To supervise the work of sub-contractors and in-house workers;· To work closely with other site operations staff to meet the project schedule;· Ensure installation is carried out as per construction drawings;· To monitor the progress and quality of work being performed by workers;· Ensure that works are executed within an acceptable standard of workmanship;· Attend the daily tool-box meeting and convey clear instruction accordingly;· Understand and ensure compliance in project requirement and scope of work.

Our client is Germany-based company specializes in medical and laboratory technology, supplying hospitals and healthcare providers.

• Collaborate with development and product teams to understand requirements and functional specifications for effective test coverage.
• Analyze requirements and specifications to identify testing needs.
• Develop comprehensive test plans and create both manual and automated test cases.

Requirements:

• Degree in Computer Science/Software Engineering or equivalent.
• At least 2 years of Software Quality Assurance (QA) experience in test automation tools (such as Katalon, Cucumber, Selenium) and continuous integration/continuous deployment (CI/CD) pipelines (e.g., Jenkins).
• Proficient in database management and executing queries with MSSQL, along with experience in version control using GitHub.
• Knowledge in Agile/Scrum practices and capable of excelling in a collaborative, fast-paced work environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a global leader in semiconductor inspection solutions.

• Develop and implement software for automated equipment operating at high speeds.
• Carry out software design, coding, testing, debugging, and validation.
• Assess and define system performance and specifications.
• Perform software maintenance on existing equipment.

Requirements:

• Degree in Engineering or equivalent.
• At least 3 years of software development experience in the automation/semiconductor industry.
• Hands-on experience in programming multi-threaded windows application using Visual C++.
• Good understanding of electronic components, motion control and interfacing with inspection systems.
• Willing to travel overseas for field support when required.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website atwww.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Our client is a Global Manufacturing MNC. Due to their current expansion plan, they are looking for a Senior Automation Engineer to join their team, in hopes of developing the current high performing team. They are located in the North.

Job Responsibilities:

• Develop, cost, and implement mechanical, electronic, and digital processes to enhance efficiency and increase yield of the organisation, from idea to pilot phase.
• Provide guidance on Smart Automation and Industry 4.0 initiatives.
• Establish process monitoring plans for consistent operations.
• Provide timely support to Operations and Quality Assurance teams, from pilot to production phase.
• Collaborate with partners to improve overall organisation’s capabilities.
• Any other duties as assigned.

Requirements:

• Minimum Bachelor or Master in Engineering relevant equivalent field of study.
• Minimum 5 years relevant experience.
• Knowledgeable/experience in CAD/CAM would be advantageous.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

As a Syscon Engineer , you will be responsible for the implementing of large-scale IT/ Engineering projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements. 

What will you do? 

Fault management

• To monitor any fault alarm generated from the Network Management System (NMS);
• To identify the nature and type of the network failures whenever a fault alarm is generated or a fault is reported, and to execute the appropriate corrective actions to ensure minimum disruption to the network;
• To seek approval from the user’s representative on the remedial actions should such actions entail disruption to the network or the allocation of resources;
• To report the fault to the Maintenance Agency (MA) when the fault cannot be resolved at the NOC level;
• To liaise with the MA directly to isolate or rectify the fault reported; 
• To provide interim update of a fault via SMS or phone to the user until the fault is closed;
• To document the number and types of faults occurred and the process and action taken to resolve the problem;
• To perform daily checks with the aid of NMS to ensure all sub-systems are in proper physical and working condition;
• To backup data of the NMS and to restore it when necessary.
• To carry out the MA’s recommended periodic preventive maintenance of the sub-systems and its equipment at all sites to ensure network functionality and the equipment are in working order;
• To perform periodic testing of the main and backup switching equipment to ensure all sub-systems are functioning properly.

Configuration Management

• To maintain an up-to-date physical and logical configuration of the sub-systems with proper and accurate documentation;
• To maintain and manage the numbering plan for all system end-user terminals;
• To perform network reconfiguration for operational role changes that does not involve additional hardware or swapping of equipment boards upon instruction from the user;
• To perform network and new services configuration;
• To track and report to the user any unauthorised equipment, hardware, applications, relocation, etc. regarding the overall configuration of the system.

Administration Management

• To receive calls from end-users on all aspects of the system such as fault reporting, network consultation, etc.;
• To keep end-users informed of such events like network failure, network maintenance, network testing, password changing, etc. so that end-users are given adequate notice in advance to prepare themselves;
• To issue Repair Report Forms (RRF) and/or Anomaly and Improvement Forms to MA for its further actions;
• To be responsible for the proper maintenance and documentation of all the maintenance and operating manuals;
• To activate the user’s representative after office hours should there be any anomalies in the sub-systems that require their intervention or advice or if such anomalies result in adverse operational impact;
• To liaise with building owners for access;
• To provide shift report on all related incidents that happen during the shift;
• To provide monthly updates of the sub-systems status to the user and ad-hoc reports when so requested by the user;
• To maintain the stock inventory management system to track all equipment movement in/out of NOC located in the main site.
• Performance Management
• To collect and compile network statistics periodically, and to analyse the statistics collected. The network performance results together with recommended solution to improve network performance, if required, are to be provided to the user;
• To track the performance in terms of the Reliability, Availability and Maintainability (RAM) of the various sub-systems with MA. Such task includes tracking the response time and turnaround time of the MA upon activated;
• To recommend to the user necessary actions to be taken to enhance the performance of the sub-systems;
• To assess and decide on the need to fine-tune the sub-systems based on the performance results submitted and recommend technical solutions to the user.

Security Management

• To ensure that all components of the sub-systems located at NOC (NMTs, equipment of all sub-systems, equipment rooms, etc.) are physically secured according to the security guidelines set out by the user;
• To monitor the sub-systems against any unauthorised network access and to track down for such unauthorised access to the network.
• To perform periodical change in password access control to the sub-systems according to the IT security requirement;
• To desensitise system terminal equipment;
• To reload terminal software;
• To monitor the overall security of the system and to report any possible breach to the user;
• To recommend to the user the necessary actions to be taken against any unauthorised network access;
• To assist the user in safeguarding and restricting access to all the security related information;
• To plan and recommend to the user the periodical change in password access control for the sub-systems;
• To assist the user in system security keys renewal;
• To assist user in tracking the loss of system user terminals.

Project Support

• To assist the user in project planning and to provide network operations advices to the user’s project team; 
• To assist the user in conducting verification tests/trials during project run-in phase;
• To perform network and new services configuration; 
• Put to service new system user terminals.

Consultancy Services

• To provide consultancy services in technical and tactical operations of the sub-system;
• Study and analyse in detail the sub-systems on the business continuity planning;
• Support the user in the ad-hoc studies on the network capacity and capabilities.

General Support Management

• To advise and support the user in the planning and execution of special operations that involves allocation, configuration and deployment of system resources.
• To formulate network recovery procedures in response to all possible failure scenarios for approval by the user. Such failure scenarios include example like network degradation on fallback modes and the total failure of the main NOC site which necessitates the need to relocate operations to the alternate site. The network recovery procedures when approved by the user shall be constantly improved, updated and re-approved through the conduct of periodical exercises and validations;
• To assist the user in carrying out retrieval of logs;
• Support the user on site and monitor the network performances during major events;
• To assist the user to report any missing system end-user terminal (reported by end-user) to the user to terminate the service and to submit a report.

User Equipment (UE) Management

• To confirm failures or faults in the reported equipment;
• To ensure that all relevant data in the equipment are removed and perform software and content management if it is not done adequately;
• To save equipment configuration and settings especially for faulty equipment;
• To secure delete or remove configuration and data within the faulty equipment;
• To clone equipment configuration from one equipment to another;
• To update or restore firmware and software in the equipment physically;
• To perform remote wipe of confirmed faulty equipment;
• To consolidate repaired UE and provide updated software or apply patches before returning to user.

Application Management

• To provide Level 1 software support and basic application trouble shooting, consisting of:
• Version update
• Reinstallation
• Cache clearing
• User Frequent Asked Questions (FAQ)
• User registration check
• Hardware requirement check
• To provide Level 1 backend infrastructure support, consisting of:
• Server status check
• Connectivity check
• To escalate to application vendors for Level 2 support.