As part of Raffles Hotel Singapore’s Leadership Development Programme, the Food and Beverage Management Trainee will gain practical experience and knowledge through a structured 18-months programme. The programme will involve a rotation across various restaurant concepts and supporting departments, which will be customised based on operations’ and trainee’s expectations and requirements. To complement their learning and assimilation into a leadership role, the management trainee may be involved in special projects as assigned by F&B leaders, and mentored by a senior leader of the hotel.

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Is always well presented and adheres to hotel’s grooming standard.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Undertakes F&B special projects as directed by F&B leaders and/or mentor.  

Provide a leading and consistent guest experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership

• Is a role model for the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, learning and development of the team

• Completes all components of the Raffles Leadership Development programme.
• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in recording and submitting monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts
• Performs any other duties and responsibilities that may be assigned.

DUTIES & RESPONSIBILITIES:

• Identify and delegate responsibilities to associates to ensure objectives are met and excellent service is consistently achieved.
• To ensure that the required food and beverage profit margins are achieved for each outlet in each financial period.
• Effectively manage all outlets in the absence of the F&B / Restaurant Manager.
• Effectively update the duty roster if any change has to be made.
• Authorized to sign for casual labour payment vouchers.
• Manage weekly casual labour requisition forms.
• To ensure all outlets are sufficiently stocked to minimum par levels.
• To ensure all stocks are arranged in First Expire First Out procedure.
• To ensure daily walk through for engineering defects.
• To ensure all operating equipment are in good working condition.
• To conduct weekly breakage report with stewarding.
• To train staff on menu, service style, controlling wastage and phraseology.
• To attend daily HOD meetings in the absence of the F&B / Restaurant Manager.
• Recommending employment, promotion and dismissal of employees.
• Compiling, in liaison with the kitchen, menus for the various outlets and for special occasions.
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Dao By Dorsett.
• Implement new company policies and procedures by developing plans and instructing associates.
• Provide direction to associates to achieve Food & Beverage revenue budget goals.
• Consistently review operations and associates to identify any problems, concerns, feedback and opportunities for improvement.
• Provide coaching and feedback together with the F&B / Restaurant Manager to associates and assesses performance on a monthly basis.
• Create a positive guest experience by delivering a high level of service and ensuring all associates engage guests to understand their needs and exceed expectations.
• Ensure good guest relation and communication in a professional and elegant manner.
• Manage all outlets to meet or exceed standards in food quality, safety, and cleanliness.
• Consistently monitor product and labor costs to remain within goals.
• Solicit guest feedback to understand the needs and wants of customers.
• Train and coach associates on guest services principles and practices.
• Follow the F&B department policies and procedures, including those for cash handing and safety/security.
• Monitor and maintain the Micros POS System.
• Assist in menu engineering statistics.
• Develop and implement creative solutions to areas of improvement.
• Assist in conducting associates daily briefing.
• Assist in any areas of the outlets when staffing constraints requires additional manning.
• Identify employee weaknesses and train and guide as necessary.
• Any other duties as directed.

Summary

Responsible for the supervision of the smooth and efficient daily operation of the Food & Beverage Department and ensures that all hotel guests receive an optimum level of service and care at all times.

Job Responsibilities

• Responsible for the conceptual and operational design of the restaurant and bar concepts in the Hotel.
• Be an active participant in the strategic marketing approach to ensure exposure the Food & Beverage of the Hotel.
• Create active strategies to maintain a strong social media capture.
• Daily monitoring of Food & Beverage performance and assume responsibility for its achievement.
• Leading the restaurants, bars and events team in proper expenses and cost control with required services and standards and monitoring the performance of all the outlets in this process.
• Proven track record in the ability to conceptualize, promote and deliver innovative promotional events.
• Overall responsibility of all operational components of the division to ensure efficiency and effectiveness of operations and maintain high standards of operations in all restaurants, bars and events.
• Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and associates. 
• Collaborate with the Executive Chef to continually review and refresh menu offerings as deemed by locality and region.
• Create an operational environment of education and empowerment that energizes the team to focus on guest preferences and aspirations, allowing for the creation of memorable guest experiences.
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as need, with a focus on a team and succession planning culture.
• Cultivate a positive culture surrounding the guest feedback platform and formulate strategies to continually improve the guest experience.
• Cultivate a culture of exploring new strategies on how revenue streams can be developed.
• Create revolutionary new standards.
• Liaise with all outlet and kitchen management to improve service and product efficiency.
• To conduct regular hygiene audits in conjunction with the Executive Chef and Stewarding.
• Develop the Annual Department Business Plan and Financial Budget.
• Implement T&C activities within budgeted guidelines and time frame, controlling expenditure during the financial year.
• Ensure payroll for the department is run in accordance with statutory regulations and company guidelines.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Ensure that high level of food safety management and precautions with regards to the hotel food safety and hygiene standards (HACCP) are adhered to in the department.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• Plan, develop and grow the food& beverage team through leadership, mentorship and coaching to fuel the growth of the team.
• Conduct departmental orientation; ensure that all new hires and existing colleagues are trained in the on-the-job training of the Food& Beverage Division
• Collaborate with Talent & Culture team that lead to efficient and effective recruitment process and also the team in the education plans to increase colleagues’ knowledge and skills in service and culinary excellence.
• Lead and facilitate the performance review process for the division, adhering process schedule and follow up.
• Have regular brainstorming sessions that includes all colleagues to create a flow of new and ‘improved’ ideas.
• Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Perform other duties as directed by the management.

   

• To be responsible for operating F&B outlets as assigned and recommend food and beverage service standards and follow on policies & procedures of the property.
• To organize, develop, operate and administer the food and beverage pre-determined service area that has been assigned.
• To finalize work schedules weekly to be posted 6 days before the actual date.
• To ensure that all the associates in the outlet are fully aware of the F&B policies & procedures by reviewing them on a monthly basis.
• To inspect all outlets’ equipment continuously and keep them well maintained to ensure proper functioning.
• To develop and implement training programs and conduct training sessions with all Bar/Restaurant personnel at least once a week.
• To impart knowledge to junior level staff in all respects and enhance the quality of service and up sell.
• Filling in for absent staff as needed
• To ensure that there is no pilferage by the junior staff.
• To create a sound and strong working relationship with all associates and help to develop their maximum potential.
• To ensure that all employees in direct guest contact have full knowledge of the menus as well as beverages, cocktails and specialty drinks.
• To assist in generating / initiating food & beverage promotions together with the Assistant F&B / Restaurant Manager, Executive Chef & Sous Chef, so as to increase revenue and overall awareness of the outlet within the local community.
• Any other duties as directed.

Requirements:

• Possess at least Primary School/ GCE"O" Levels or equivalent.
• Minimum of 1 year experience in Food & Beverage operations expereience
• Ability to work in rotational shift as per the demand of the operation.

Pantry Assistant [Office Setting]

5 days Mon to Fri 8am to 5pm
$1800 – 2000
Marina Bay Financial Centre (Downtown MRT)

Job Scopes:

• Check and top up other beverages and pantry consumables for all common pantries.
• Stock check and ordering of pantry consumables and supplies through Guest Experience Assistants (GEAs).
• Manage coffee machines and escort vendor technician for monthly coffee machine servicing.
• Inform GEAs of any facilities issues (e.g. faulty chair, flickering lights) or faulty coffee machines.
• Maintain cleanliness of pantries
• Other duties as assigned

Job Requirements:

• With relevant working experience as pantry assistant
• Willing to do cleaning job as required

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

As a Food & Beverage Service Ambassador in one of the hotel's food & beverage outlets, you will be responsible for the following:

Responsibilities

• Handle food and beverage orders and serving guests.
• Provide great service to all guests.
• Anticipate guests' needs and have a keen eye to details.
• Assist preparation and setting up restaurant for food service, maintain tables, clear and reset tables.
• Ensure all available amenities and utensils are properly stocked and "ready" prior to service.
• Answering guests' enquiries.
• To perform other related duties as required by the outlet manager.

Requirements

• GCE O / N level or NITEC Certification of any discipline and/or WSQ certification
• Good interpersonal and customer services skills.
• Willing to work on rotating shifts, weekends and public holidays.
• Previous Food & Beverage experience in a similar environment will be an added advantage but not necessary
• Customer oriented with a pleasant disposition.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

We regret that only shortlisted applicants will be notified.

Position：Tea Barista / Senior Tea Barista

• Working Days : 5 Day (44hour) + OT
• Location : Plaza Sing / Orchard Gateway / Raffles Place / Vivo City / Great World / One Raffles / Parkway Parade / New Outlet (Assign by management)
  

1. Tea Barista
   Gross Salary : $2500 + OT + Special Incentive + Birthday Leave + Bonus - (After 3 Month Probation Increment +200)
   
2. Senior Tea Barista
   Gross Salary : $2800 + OT + Special Incentive + Birthday Leave + Bonus - (After 3 Month Probation Increment +200)
   

Job Requirement:

• Training Provided - 1 Weeks In-House Training (Taiseng Training Centre) & 1 Week On Job Training at outlet
• Able to commit OT when required
• Able to commit during weekend and Public Holiday

Job Description:

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements

• Customer-oriented approach and patience
• Problem-solving and decision making skills
• Hands-on experience in cashier duties
• Excellent people skills
• Responsible and trustworthy
• Attention to cleanliness, hygiene and safety

• Singapore Based (Woodlands Link)
• 5 days | Mon to Friday 8.30am to 6pm
• Salary: $2500 - 4000
• Diploma in Business Administration or relevant discipline; Proficient in Microsoft Excel (Pivot Table, Data Analysis Tool)
• Career Progression Opportunities

Industry: Food Manufacturing
- This role is reporting to General Manager of International Sales

Job Responsibilities:

• Oversee and operational in the Order to Cash (OTC) process
• Take a lead in the sales support division with assisting in quotation, sales enquiries etc within the International Business Department
• Uphold SOP processes and standard
• Provide support in export operations, processes & documentations
• Provide support the International Business Department in Admin matters and controls

Job Requirement:

• With Diploma in Business Administration or relevant discipline is preferred.
• Experience in preparing data sets for management reporting and internal controls is preferred
• With relevant working experience in manufacturing industry is an advantage
• Proficient in Microsoft Excel (Pivot Table, Data Analysis Tool)

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Descriptions

1. As a F&B Executive, the incumbent will be assisting the Restaurant Manager in the day-to-day functions of the restaurant.
2. A F&B Executive should be proactive and methodical, dispensing their duties with a smile to ensure that they provide efficient and excellent service to the guests at all times.
3. The incumbent will take directions and guidance from the managers and operationalise all customer interactions, ensuring that all restaurant service standards and standard operating procedures are maintained.
4. The F&B Executive will manage all customer interactions, including seating, recommending/upselling menu items, taking orders, fulfilling orders and servicing their needs as guests of the restaurant.
5. The incumbent must assist in other operational functions including restaurant opening and closing duties, cleaning and clearing tables and other side duties, e.g. polishing glassware, filling condiments.
6. A F&B Executive is expected to be a team player, stepping up to assist, support and lead other members of their team when necessary.

Job Requirements

• Degree, Diploma or technical certificate in Hospitality and/or Restaurant Management
• Individuals with 1-2 years of experience in a fine dining restaurant/Japanese restaurant/Michelin-starred establishment will be added advantage
• Ability to speak Japanese is a MUST due to guests' profile and communicate with Japanese Chef
• Willing to work shifts, weekends and public holidays.

Working Hours

• 5 days work week

• Sales Executive (HoReCa)
• 5 days, 8.30 am-6pm
• Salary: $2500 -$5000 (Basic) + Commission + Transport allowance (discuss during interview)
• Location: Geylang

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Company profile:

A beverage and dessert company specializing in serving the best soy-based products in Singapore.

Job scope:

• Responsible for driving sales growth within the hotel, restaurant, and catering sectors.
• Sale of Fresh soy milk, Granola bars, Soy Ice Cream, and other range of products in the company

Requirements:

• Diploma in Business or a related field is a plus.
• Proven experience in sales within the HoReCa sector.
• Strong understanding of the HoReCa market, including industry trends and client needs.

• The Manager is responsible for all aspects of assigned outlet operations as well as financial performance.
• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
• Sales oriented and ability to lead team to achieve sales targets
• Display initiative, leadership qualities and ability to motivate oneself and team
• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
• Coordinate all Reservations to ensure optimum capacity
• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete company administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Conduct personnel performance appraisals to assess training needs and build career.

Staff work arrangement.

Daily company management.

Summary

This position requires a 6-day onsite workweek, with the flexibility to work shifts, weekends, public holidays, and extended hours. This candidate must be hands-on and ready to manage day-to-day operations effectively.

As an experienced Shift Manager, you will lead and supervise the team, ensuring smooth operations, exceptional service, and adherence to health and safety regulations. You will be responsible for managing inventory, maintaining high service standards, and stepping in during peak periods or staff absences. The role also requires availability to address urgent matters outside of regular working hours, all while prioritizing customer satisfaction and team performance.

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

Manager – IT

Job description

Responsibilities

Oversight of Technology Risks by Board of Directors and Senior Management.

BCM preparedness and alignment of policies and framework with Regulators guidelines to be reported to Board of Directors.

Monitoring Outsourced Activities.

Data Centre Protection and Controls.

Monitoring & Reviewing the Activities of DC by Asst, Manager and Reviewed by IT Manager.

Technology Risk Management Framework.

TRM Framework is to be developed and IT Risk is to be managed.- Responsibility of IT Head and Senior Management

User Access Control

Maintaining strict and need based user access to systems, applications and networks.- Responsibility of Asst managers and reviewed by IT manager

Managing IT Audit

Audit to be performed covering critical area of IT and managed periodically.-In house monthly concurrent audit. External audit once a year or as directed by MAS.

Operational Infrastructure Security Management

Data Loss prevention (DLP) Mechanism to be implemented.- Responsibility of IT Asst managers and reviewed by IT manager

Systems Reliability, Availability and Recoverability

BCM and DRP must be in place.- Responsibility of IT Asst manager and reviewed by IT manager.

IT Service Management.

Application of Change Management and Incident management- Responsibility of IT Asst. manager and reviewed by IT Manager.

Online Financial Services and Customer Protection and Education

Internet facing systems are to be secured- Responsibility of IT Asst Manager and reviewed by IT Manager

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

Further, Manager IT is responsible for establishing and implementing the overall information technology strategy, overseeing the day-to-day information technology operations, and managing the information technology risks of the financial institution

Manager IT is responsible for the information security strategy and programme of the financial institution, including but not limited to information security policies and procedures to safeguard information assets, information security controls and the management of information security breaches.

KPMG in Singapore is part of a global network of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories and in FY21 had more than 236,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA or equivalent
• Must have knowledge on PCAOB Standards, IAS, ICOFR, IFRS, US GAAP
• External audit experience of minimum 6 years or more in a mid-tier or large accounting firm and experience in handling a portfolio of clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment. Good working knowledge of IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Job Title : GST Assistant Manager / Manager (Account Department)

As a GST Assistant Manager, you will oversee and manage Goods and Services Tax (GST) compliance, ensuring timely and accurate filings in accordance with regulatory requirements. Your responsibilities will include preparing and reviewing GST returns, reconciling tax data, addressing audits and notices, and advising on GST implications for business transactions. You will collaborate with cross-functional teams to ensure alignment with financial and legal standards while staying updated on evolving tax laws. The role demands strong analytical skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Responsibilities:

• Oversee and ensure the smooth running of GST team.
• Review GST Report.
• Review the accuracy of the tax schemes and the supporting documents of the transactions.
• Review Compilation of GST Report.
• E-filing of GST Return quarterly.
• Conduct GST training.
• Attend to customer’s query of GST compliance issues.
• Liaise with GST consultant.
• In-charge of GST schemes renewal and preparation of ASK and schedules for audit.
• Other responsibilities assigned by the Account Manager.

Requirements:

• Tax / GST field experience of 2-4 years.
• Able to demonstrate leadership skills.
• Self-motivated and able to work in the team spirits. Eager to learn and inquisitive by nature.
• Able to multitask and meet IRAS required deadlines.
• Proficient in Microsoft office (excel, words, powerpoint, outlook).

Summary

This position requires a 6-day onsite workweek, with the flexibility to work shifts, weekends, public holidays, and extended hours. This candidate must be hands-on and ready to manage day-to-day operations effectively.

As an experienced Shift Manager, you will lead and supervise the team, ensuring smooth operations, exceptional service, and adherence to health and safety regulations. You will be responsible for managing inventory, maintaining high service standards, and stepping in during peak periods or staff absences. The role also requires availability to address urgent matters outside of regular working hours, all while prioritizing customer satisfaction and team performance.

Responsibilities:

• Oversee/ manage the day-to-day operations of all outlets.
• Schedule shifts and manage staff rotations.
• Assign tasks, set goals and provide guidance to team members.
• Allocate resources such as manpower, equipment, and materials effectively to meet operational needs.
• Implement and monitor standard operating procedures (SOPs).
• Monitor and manage food and beverage inventory.
• Coordinate with suppliers for timely deliveries.
• Handle customer feedback and complaints and ensure excellent customer service standards.
• Maintain food quality and safety standards.
• Ensure cleanliness and hygiene in the restaurant complies with health and safety regulations.

Requirements:

• Minimum 8 years of operation management experience.
• Minimum Diploma/ Degree in Hospitality Management, Business Administration, or a related field.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.
• Able to work under pressure and handle situations

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Manager – Accounts & HR

ACCOUNTS FUNCTION

Job descriptions

Responsibilities

Submission of Regulatory Returns

1. Preparation, coalition of the returns

2. Use of proper formats

3. Ensure that correct data flows to the Report Generation System

Submission of Financial Statements as per Singapore Financial Reporting System.

1. Collection of required data from various resources.

2. Involve the respective departments

3. Get the FS checked from the Statutory auditors

Submission of various surveys conducted by MAS, MOM and other Govt. departments

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

Submission of HO returns and statutory audit of these returns.

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

3. To ensure that currency of the report is as desired by HO

Support to Representative Offices and branches which are under control of the Singapore Centre.

There is 1 Representative offices (Jakarta) and 1 branches (Ho Chi Minh City). Singapore is required to correctly assess the requirement of these establishments and provide the required support

Publishing banks’ balance sheet every year before 31st August in three local news papers

Correct balance sheet is selected and publications are checked before giving for final printing

Calculation of Estimated Chargeable income, filing tax returns and arranging for funds for payment of income tax as per the agreed terms with IRAS.

1. Sourcing the Tax team from the audit company in time.

2. Providing the required information to the audit team

3. Follow up with the audit team for timely submission of ECI, tax returns and deduction of tax as per the schedule fixed by IRAS.

Managing banks premises, furniture and fixtures and keep them adequately insured.

1. Adequate care of the premises and furniture and fixtures is taken

2. Various charges including rent to be paid to the Building Management are paid in time.

3. The properties are insured adequately

4. As the branch premises is under lease, Lease deed to be renewed in time.

Managing estates of the bank. Bank is presently owning 17 properties in Singapore which are occupied by the IBOs.

1 Adequate care of the properties is taken

2 The properties are insured adequately

3. Property tax is to be paid in time

4. Various charges to be paid to the Management of Condominiums as per predefined tariff and time

Preparation, modification of policies pertaining to Accounts department. (Records and Retention Policy)

1. Various guidelines of MAS , MOM and HO are adhered to while preparing and modifying the policies

2. Renewal of the policies is done in time

3. Various activities of the department are carried out in line with the guidelines mentioned in the policy.

Monitoring of various regulatory requirement like AMR, MCB, MLA, AQL etc

1. Ensure that the various requirements are calculated properly

2. Various updates from MAS with regard to maintenance of these ratios are captured and accordingly the ratio calculations are modified.

Scanning of branch records.

1. Scanning machines are kept in working conditions

2. Documents to be scanned of various departments are collected in some predefined manner and are stored properly.

3. Only authorized persons are given access to these documents

4. Scanned documents are stored / saved properly and backups are taken at fixed intervals.

Performing Customer Due Diligence (CDD)

To perform due diligence on Corporate/Retail Customer (High/Medium/Low risk as per the frequency & allocated number of customers.

To perform Audit of due diligence performed by Relationship Officer for Retail Customer

To follow-up for documents/related paper pertaining to CDD

Review of Outsourced Service Providers related to document warehouse

To perform due diligence on outsourced service provider (OSP) and conduct DDR

To maintain records related to OSP

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

HR FUNCTION

Job descriptions

Responsibilities

Submission of various surveys conducted by MAS, MOM and other Govt. departments

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

Submission of HO returns and statutory audit of these returns.

1. Correct formats to be used

2. Necessary and accurate information to be collected from different functional departments.

Support to Representative Offices and branches which are under control of the Singapore Centre.

There is 1 Representative offices (Jakarta) and 1 branch (Ho Chi Minh City, Vietnam). Singapore is required to correctly assess the requirement of these establishments and provide the required support

Preparation, modification of policies pertaining to HR department. (Code of Conduct, Manpower Policy)

1. Various guidelines of MAS , MOM and HO are adhered to while preparing and modifying the policies.

2. Renewal of the policies is done in time

3. Various activities of the department are carried out in line with the guidelines mentioned in the policy.

Staff / HR matters

Maintaining of staff records, payment of salary, bonus etc., to staff, proper maintenance of leave records, issuance of itemized pay slips, providing good working conditions, providing safety to staff

Compliance with guidelines of MAS / MOM / RBI / HO as and when applicable.

The Restructuring and Insolvency team

Our Restructuring and Insolvency team works closely with industry professionals, companies and their stakeholders to identify and resolve issues affecting profitability, protect enterprise value and facilitate a full recovery where possible.

The team is made up of young and friendly professionals bringing about an easy-going culture. While projects are often performed in a pressurised environment, the team works collaboratively and supportively across all levels to be able to deliver their best. The leaders in the team are hands-on, guiding and teaching junior members to navigate situations and stakeholders that may be difficult or tricky. Each individual has the space to grow in their own way and to discover what is best for them.

Responsibilities

• Managing and executing day to day issues on restructuring and insolvency engagements (being, amongst others, liquidation, receivership, judicial management, scheme of arrangement, monitoring / exceptional accountant, debt restructuring and personal insolvency work)
• Liaising with stakeholders, creditors and other advisors
• Preparing draft correspondence, reports and presentations
• Reconstructing of (complex) accounting records from incomplete information
• Undertaking investigative work for the benefit of recovering assets for the insolvent estate and company analysis, including financial modelling where necessary
• Participating in client meetings and strategy discussions with supervisors and partners
• For insolvency matters, attending to statutory and compliance matters
• Assisting in department networking and marketing activities

Qualifications and skills

• Bachelor’s degree in Accounting, Business, Economics, Finance or other relevant field
• Minimum 5 or 6 years previous experience in a restructuring and insolvency team
• Experience in supervising work of junior members
• Experience in managing a variety of projects and engagements
• Proficient in the use of Microsoft Office Suite, specifically, Excel, PowerPoint and Word and financial modelling an advantage
• Excellent verbal and written communication skills

• Supervise and oversee junior team members and review their work product
• Review and draft compliance documents, frameworks and templates, covering all aspects of regulatory compliance
• Analysing and summarising MAS publications and regulatory updates
• Develop training programs, with opportunities to provide training to clients
• Other ad-hoc duties as required

Key Responsibilities:

• Lead in the execution of Mergers & Acquisitions, IPOs Placements, Secondary Offerings, Private Placements and other related Capital Markets transactions
• Lead in the conducting comparable company/ comparable transaction analysis and develop financial modelling for business valuation
• Lead and the preparation of marketing related materials, including industry research, sales teaser, information memorandum, term sheets, discussion materials for clients and investors engagement, agreements, and due diligence-related material/ documentations
• Lead, organization and coordination of meetings/roadshows and other relevant marketing activities
• Liaise and maintain an excellent relationship with clients, professional parties, regulatory authorities and investors and working towards successful completion of transactions
• Assist/lead in deal origination by targeting potential clients and compiling pitch presentations
• Lead and support the department in business development
• Opportunities to work across the Capital Markets department in corporate finance transactions or corporate restructuring transactions

Key Requirements:

• Bachelor's or higher degree in Finance, Accounting, Business, Economics or related disciplines from a reputable university
• Prior work experience of at least 8 years in Investment Banking, Capital Markets, Mergers & Acquisitions, Consulting in specialised industry, Equity Research, Corporate Finance or Financial Sales work experience, with a track record of completed Capital Markets transactions, would be an advantage.
• Self-motivated, responsible, meticulous, initiative and a good team player
• Strong financial and analytical ability, communication and writing skills
• Strong project management, multi-tasking and time management skills
• Mature and independent worker with strong interpersonal skills with the ability to articulate investment thesis to investors, and to develop rapport with clients through constant interaction
• Proficient in Microsoft Office PowerPoint, Word and Excel
• Good knowledge on usage of Bloomberg
• Able to travel for work assignments when required

We are seeking a self-driven and independent Business Transformation Manager/Senior Manager for one of our shipping clients. This role will lead the design and continuous improvement of business processes to drive operational efficiency, enhance performance, and reduce costs, focusing on Strategy, Systems, and Projects. The ideal candidate should have at least 8 years of relevant experience in shipping, with a preference for experience in operations and Marine Operations Systems product design.

Key Responsibilities:

· Business Process Design & Enhancement: Spearhead the creation and ongoing refinement of business processes to improve operational efficiency, optimize performance, and minimize costs. This includes drafting standard operating procedures (SOPs) and developing visual process flow diagrams.

· Identifying & Addressing Process Gaps: Proactively assess workflows across headquarters and agencies to uncover inefficiencies and gaps, then implement effective solutions to streamline and improve operations.

· Optimization & Automation of Processes: Actively seek opportunities to enhance processes and integrate automation for critical operational tasks, reducing reliance on manual work and boosting productivity across the board.

· IT System Support & Coordination: Manage the operational support for systems, work closely with IT teams and third-party vendors to define requirements, conduct testing, and ensure the timely delivery of system upgrades or new functionalities.

· Performance Tracking & Reporting: Own the creation and distribution of performance reports, focusing on key metrics. Identify areas for improvement and collaborate with teams to implement corrective measures.

· Agility & Change Initiatives: Contribute to the consolidation and implementation of agility programs within the division to drive greater responsiveness and flexibility in operations.

· Project Management Support: Lead and support various cross-departmental projects, ensuring smooth and efficient project execution.

· Additional Duties as Required: Take on other tasks as needed to support the evolving priorities of the division and contribute to organizational growth.

· Strategic Process Alignment: Ensure all processes are aligned with the company's long-term strategy and business objectives, helping drive overall success.

· Managing Change: Lead the adoption of new tools, processes, and technologies across departments, guiding teams through the transition and ensuring successful implementation.

· Process Evaluation & Optimization: Develop and track key performance indicators (KPIs) to measure the effectiveness of processes and ensure they are continuously improved.

· Stakeholder Engagement: Foster strong working relationships with key stakeholders to ensure that processes meet their expectations and align with business needs.

Qualifications:

· Bachelor’s degree, preferably in Maritime Studies, Information Technology, or a related field.

· At least 8 years of experience in shipping, ideally within operational functions. Experience in Marine Operations Systems product design is a plus.

· Familiarity with business process management, automation initiatives, and big data tools such as Power BI or Tableau.

· A self-motivated and adaptable individual with a strong analytical mindset and a keen eye for detail.

· Strong written and verbal communication abilities, along with the capacity to engage effectively with diverse stakeholders.

· Capable of leading discussions and influencing key stakeholders to drive successful outcomes.

· Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment.

· Proactive to anticipate and address potential process issues.

· Able to work independently with minimal supervision.

To apply, please send your CV to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 2-5 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma from reputable institutions
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified