We are seeking an experienced and meticulous Finance Manager to join our Singapore team in the precious metals recycling industry. This role oversees and manage all financial operations, ensuring accurate reporting, and maintaining compliance with industry regulations and accounting standards.

Provide effective financial management for:

• Daily finance operations (AP/AR/GL)
• BRM Financials management reports
• Financial closing
• Financial audit

Generate Inventory Report

• BRM Inventory (familiarise inventory reports and improve the flow of reconciliation between Deskera vs Excel)

Review and Approve Financial Submissions

• Company GST / Audit / Taxation / Annual Surveys

Manage Cash Flow

• Company Payments (payment request to trade creditors to be reviewed and released in short time frame)

Compilation of Trader Profit & Loss

• Record tracking & reporting from the various trading platforms.

We're looking for a meticulous team leader who process the below:

Educational & Professional Qualifications

• Bachelor’s degree in finance & accounting or equivalent professional qualifications

Relevant Experience

• Minimum 5 years of experience in financial reporting (experience within precious metals / commodity trading is a plus)
• Competency in preparation of management accounts (ERP & Excel)
• Knowledge in currency hedging

• Manage the full spectrum of day-to-day finance and accounts operations including AR/AP, P&L, balance sheet, Gst submissions.

• Ensure compliance with local tax and accounting regulations, including timely and accurate filings

• Ensure timely preparation of financial statements reports, and analyses for both internal and external stakeholders

• Support the Senior Leadership team on ad-hoc business expansion activities and fund raising exercises

• Basic HR duties including payroll, CPF submissions

Handle IRAS queries, Group Annual Return, Group consolidation report

Liaise with Auditors

Requirements:

• Possesses a degree in accounting, business, economics, finance or a related field;

• Minimum 5 years of experience in a finance role, experience in automobile industry an advantage;

• Understanding of data privacy standards;

• Excellent communication skills, both written and verbal; good public speaking skills;

• Has a deep understanding of business principles and practices;

• Has superior attention to detail;

• Excellent organisational and planning skills;

• Must be hands-on and work with operations to achieve business excellence;

• Excellent problem-solving and multi-tasking skills;

• Proficient in computer and Microsoft application software;minimally Teams and Xero

• Upholds strong integrity and honesty

Xero Knowledge preferred

Role: Test Manager

Job Level: More than 8 years of relevant experience (L4)

Duration: 12 Months

Key responsibilities:

• Overall accountable and responsible for delivery of testing services across the Payments, Real-time Data, Online API (PROS) Program
• Manage and oversee the day-to-day delivery of test services by Bank appointed vendors in the conduct of testing
• Works with the testing service providers and other UOB stakeholders to review, provide feedback and sign off on the test strategy, test plans and other test service providers’ artefacts for the testing service delivery
• Coordinates with the Test Governance team to ensure adoption of testing methods, standards and tools, and to coordinate any health checks or audits
• Ensures that any changes to the scope of services are communicated to the respective test service providers and the impact is factored in to the plan
• Engages with various UOB stakeholders (including but not limited to, application, security, infrastructure, business), testing service providers to ensure testing services meet the banks’ objectives and demand
• Act as the first point of escalation for any issues raised by UOB stakeholders, testing service providers
• Quantify, manage, track and report test related statuses, SLA and KPIs, and ensure that defined testing transformation SLA and KPI targets are met for the portfolio accountable
• Drive and collaborate with all UOB stakeholders and test service providers to plan all testing related deliveries for the portfolio accountable
• Participate and contribute in forums, as required, to drive testing transformation and innovation
• Works closely with the Test Engineering Lead to provide inputs around domain specific test engineering requirements and ensure that they are met
• Establishes and maintains effective working relationships with the Vendor Test Managers/Test Leads for the respective domains
• Engages stakeholder communities to get their feedback on testing service delivery and identify improvement opportunities to be fed back to the Test CoE team

Key skills required:

• Payments processing

• Cross border transaction processing

• Vendor management

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

We are seeking an experienced and highly skilled Construction Manager to oversee and manage construction projects from planning to completion. The successful candidate will be responsible for ensuring that projects are completed on time, within budget, and to the highest quality standards.

Responsibilities

• Manage and coordinate all aspects of construction projects, including planning, design, procurement, construction, and close-out.
• Develop and implement project schedules, budgets, and resource allocation plans.
• Ensure compliance with safety regulations, building codes, and other relevant laws and regulations.
• Collaborate with architects, engineers, contractors, and other stakeholders to ensure project success.
• Conduct regular site visits to monitor progress, identify potential issues, and take corrective action as needed.
• Manage project documentation, including contracts, change orders, and progress reports.
• Coordinate with internal teams, such as procurement, logistics, and finance, to ensure seamless project execution.
• Identify and mitigate risks, and develop contingency plans to address unexpected issues.
• Ensure that projects are completed to the highest quality standards, meeting client expectations and industry benchmarks.
• Develop and maintain strong relationships with clients, contractors, and other stakeholders.

Minimum Qualifications

• Bachelor's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• 5+ years of experience in construction management, with a proven track record of delivering complex projects on time and within budget.
• Knowledge of construction methods, materials, and industry best practices.
• Effective communication, leadership, and problem-solving skills.
• Experience of working in a fast-paced environment, managing multiple projects simultaneously.
• Proficiency in construction management software, such as Procore, PlanGrid, or similar tools.

Preferred Qualifications

• Master's degree in Construction Management, Civil Engineering, Architecture, or a related field.
• Professional certification in construction management, such as CCM (Certified Construction Manager) or PMP (Project Management Professional).
• Experience working on large-scale commercial or industrial construction projects.
• Familiarity with Building Information Modeling (BIM) and other digital construction technologies.

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Casterly Pte Ltd

We are an Information Technology Asset Disposition company (ITAD) headquartered in Singapore with various facilities across Asia. As we are R2V3, ISO 9001, 14001, 27001 and 45001 certified, we are seeking an experienced QHSE manager to handle our external audit by our customers and regulatory bodies.

In this role, you will be responsible for all aspects of QHSE as well as handling external audits. As our external audits happen in other facilities of ours across Asia, candidate must be prepared to travel as well.

Roles and Responsibilities:

• Primary role is to handle external audits by ISO and our customers.
• Follow up on corrective action plan on non adherence/compliance of existing procedures.
• Identify and investigate quality control issues, recommend solutions to improve the quality of services, processes, and implement risk mitigation strategies
• Manage feedback, complaints, and incident or accident investigations
• Liaise with ESG and other relevant government entities on grant support applications and claims
• Attend to any other related QHSE matters as requested by management

Requirements:

• Bachelor’s Degree in Quality Control or relevant disciplines (Engineering, Manufacturing, etc.)
• Minimum of 5 years of professional experience in a Quality Control, Quality Assurance or QHSE role
• Strong knowledge of local and international quality control methodologies and best practices, including ISO management systems and relevant frameworks. R2V3 would be a bonus.
• Excellent written and oral communication, leadership, supervision and problem-solving skills
• Strong attention to detail and a commitment to producing high-quality work
• Ability to multitask effectively, work independently and in teams
• Proficient in Microsoft Office Suite
• Accreditation of QHSE internal auditor certification will be a plus

The Ethics and Compliance Manager ensures that the business practices of Daiichi Sankyo Singapore Pte Ltd adhere to ethical standards and pharma codes. This role is pivotal in maintaining a robust Quality Management System (QMS) to oversee and promote compliance with industry standards. The manager fosters a culture of compliance across the organization by collaborating with cross-functional teams.

Quality Management System

· Lead the ethics compliance and pharma code quality functional area within the QMS.

· Oversee the development, implementation, and maintenance of the QMS.

· Ensure processes, procedures, and documentation comply with quality standards.

· Act as a document controller for all QMS documentation.

· Coordinate and track the creation, review, and update of all quality documentation, including policies, procedures, templates, and forms.

· Support the identification of opportunities for improvement and manage continuous improvement activities.

· Maintain registers related to organizational and quality activities, including quality documentation, change control, deviations, CAPAs, and vendors.

· Collaborate with functional heads to create and revise company policies and SOPs.

Risk Management

· Regularly assess and monitor risk factors to prevent non-compliance.

· Drive service and quality standards by ensuring staff accurately follow quality management systems.

· Create an annual audit schedule covering internal and external stakeholders.

· Complete self-assessments and conduct regular internal audits in line with the annual audit schedule.

Compliance

· Act as the privacy officer, contributing to agreements with respect to privacy wording.

· Stay updated on industry regulations, guidelines, and standards.

· Plan and conduct compliance training to promote ethics and compliance.

· Implement, manage, and review role-based training curricula with line managers and department heads.

· Assign role-based training curricula to staff members as agreed with line managers and department heads.

· Serve as the key user for the Learning Management System (LMS) to ensure staff are trained according to their assigned curricula.

· Ensure regular review of quality documentation to maintain compliance with applicable regulations, guidelines, and standards.

· Oversee and manage the implementation of Corrective Actions and Preventative Actions.

· Oversee product complaint registers and investigate high-risk incidents and adverse feedback.

· Prepare for and participate in external audits, quality reviews, and accreditations.

· Facilitate and document internal compliance meetings.

Culture of Compliance

· Develop regular reporting mechanisms for internal departments and leadership teams to monitor compliance.

· Provide feedback on risks and identify trends and improvements to leadership teams and department heads.

· Support employees in implementing quality requirements.

· Establish reporting channels as required.

The Business Development Manager is responsible for pursuing sales opportunities to sell Geotechnical Instrumentation and monitoring, Site Investigation, and related testing services to clients across the Construction Industry. Reporting directly to the Sales Director (Asia), the BDM is responsible for driving and achieving growth with High Touch Accounts and by prospecting for new opportunities with new clients. The role is expected to exercise appropriate leadership to maximize team effectiveness working seamlessly with our Quantity Surveyors, lab managers, and operational and leadership teams who all play an active part in sales, alongside the Company's Global Technical Leaders where necessary. The successful candidate will also have an opportunity to progress to a sales responsibility for the full breadth of the company's construction services and beyond. This will be based on review and achievement of successful performance.

This role is based in Kaki Bukit, Singapore.

Job Duties:

• Establish and proactively maintain a strong professional relationship with key decision makers and influencers within assigned accounts.
• Drive profitable sales expansion with a focus on acquiring new and re-engaging with dormant accounts, while growing existing clients
• Gather and analyze market and industry intelligence, metrics, and trends to determine customer needs.
• Identify opportunities early in the sales cycle to ensure maximum share of wallet for the Company
• Deliver business development related presentations, negotiate, and close business with nominated accounts, working in coordination with colleagues within the local business.
• Provide positive leadership and representation of the company to the public, customers, vendors, and to all employees through membership in professional organizations, serving on company project teams, conducting employee meetings and visiting work areas and interacting with employees. Represent company at industry association meetings to promote company and services offered.
• Prepare reports and presentations showing sales volume by sector, region, location, potential sales, and areas of proposed client base expansion as required.
• Follow up in a timely manner on quotations for the assigned customer base
• Achieve sales goals by converting, retaining and penetrating accounts
• Work closely with other sales roles within sister-businesses and utilise technical support to maximize the sales realized in the territory
• Lead access and persuasion steps in sales process, including qualifying, relationship building, needs evaluation, solution development/presentation and closing
• Identify full customer test needs to uncover additional opportunities within accounts across Element
• Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
• Build and maintain a working knowledge of the company’s service offerings; participate in training/coaching opportunities.
• Ensure compliance with all the company policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook.
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance.

Job Requirements:

• 10 years of commercial client facing experience with Technical and / or Sales responsibilities.
• Degree qualification in a directly related industry is preferred but not essential.
• Experience dealing with / working for Teir 1construction contractors and or consultants preferred
• Knowledge of Geotechnical Engineering or Site investigation would be an advantage
• Some experience in Quantity Surveying &/or Construction Project management a plus
• Experience in interpreting testing procedures and requirements.
• Must have valid Driver’s License, with an acceptable driving record under the Company’s policy.
• Proficiency in Microsoft Applications
• Availability, flexibility, and maturity to represent the company at a broad range of events/projects in the community, with customers and within the company.
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.
• Well-developed oral and written communication skills to meet a variety of communication needs. Good interpersonal skills that foster open upward and downward communication built on mutual respect.
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions.
• Ability to travel and work flexibly for extended periods of time; some overnight travel may be required.

Remuneration packages includes $8.5K to $12K basic salary + Transport allowance + Commission.

Industry: UK MNC dealing with Geotechnical Instrumentation

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA: 99C4599

(A) PRIMARY DUTIES & RESPONSIBILITIES

• Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and integration/harmonisation of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.
• Support the conceptualisation of new or review of existing workflows/processes to optimise the efficiency and quality of care delivery.
• Perform basic operational data collection, analysis and trending to inform decision-making.
• Provide secretariat and administrative support for discussions, workgroup meetings and routine reports (e.g. minutes-taking, venue sourcing).
• Conceptualise & spearhead marketing initiatives through research and identifying marketing trends to positively profile and increase awareness of the company and to reach identified target audiences and stakeholders in an effective manner.
• Manage and steer appointed agencies and vendors to support ongoing online/offline marketing initiatives and campaigns comprising but not limited to SEO/SEM, digital advertisements, content marketing, email marketing, events and other promotional initiatives.
• Uphold the organisation’s reputation through the execution of public relations activities and managing customer feedback through front-facing email accounts, Google reviews and other relevant platforms.
• Cultivate and manage partnerships with key business stakeholders with the aim of developing strategic collaborations to drive mutually beneficial business outcomes.
• Develop and maintain long-term relationships with healthcare professionals, insurance partners, medical concierges and other third-party platforms to drive a pipeline of leads and referrals to the company.
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics.
• Other relevant ad-hoc tasks as assigned.

(B) KEY JOB SPECIFICATIONS

Education

Bachelor degree in Communication Studies, Marketing, Public Relations or other related disciplines.

Experience

• Degree in marketing, communications or business with at least 3-5 years of relevant work experience. Candidates with related healthcare operational experience may also be considered.
• Strong proficiency in Microsoft Office and digital media platforms.
• Prior experience in healthcare operations/marketing/digital agency would be an added advantage.
• Excellent analytical, interpersonal, and communication skills.
• Strategic thinker with strong critical thinking and project management skills.
• Resourceful and able to work independently in a dynamic environment with a passion for analysing and improving operations.
• Energetic, driven, adaptable, has good initiative and is able to multi-task and cope well when working under pressure and against tight timelines.
• Strong communicator with excellent written and verbal communication skills.
• Committed team player and leader with good leadership skills.
• Good interpersonal skills and ability to work well with different levels of staff within and across institutions.

JOB DESCRIPTION

This is a one-year contract role.

Acting as a Project Manager, your duties will include, but is not limited to, the following:

• Manage day-to-day project activities including scheduling, coordinating and monitoring of solar projects
• Manage the works progress, provide technical reviews, ensure compliance with relevant codes, practices and applicable standards and specifications
• Generate reports, minutes of meetings, manage necessary correspondences with all parties
• Manage various stakeholder’s relation to ensure smooth and safe delivery of the solar projects
• Able to perform multi-tasking as assigned
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

JOB REQUIREMENTS

• Possess a Diploma or Degree in Electrical or any other Engineering discipline
• Able to communicate effectively & handle resolutions on site matters
• A self-starter who is able to work independently, take initiative and works well in a team
• Familiar with Job Safety Analysis, Work Method Statement and Permit to Work application requirements and procedures
• Must be able to interactive with various stakeholders and work independently
• Strong interpersonal and leadership skills
• Safety certifications such as Working at Height, Construction Safety Orientation Course etc will be advantageous

Responsibilities

• Design, develop, implement and coordinate IT system and policy implementation in adherence to business objective, security standard (includes corporate governance framework for IT and cyber-security) and audit requirement
• Lead a team to provide IT supports to business operations and introduce new IT technologies to improve operational efficiency
• Engage and manage vendors on fulfilling Service Level Agreement
• Plan, manage and control IT budget to achieve cost efficiency
• Ensure the Club Management System (CMS) is effectively operational at all times

Requirements

• Degree in Computer Engineering or Microsoft Certified Professional or equivalent
• At least 3 years of experience in similar capacity
• CISSP, PMP and MCSE certifications will be of added advantage
• Ability to manage and synergize team
• East, 5 days, 8:00am to 5:15pm or 8.30am to 5.45pm, pick up from Tanah Merah MRT
• Job Reference: W4RX39

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Innovation Factory

We are a multi-disciplinary design team whose primary role is to identify opportunities and problems that others choose to ignore and solve it with innovative and ingenious solutions that defy convention using proven technologies or innovations. Through compelling presentations with stunning product visuals to highlight the benefits of the featured innovation, it encourages technological adoption. We bridge the gap between technologies and customers by acting as a catalyst for greater idea generation and getting customers to understand innovation better from a layman perspective.

Job Summary:

As you unleash your creativity and competencies, you will establish strong partnerships with new and existing industry members, work with engineers to build world-class products and applications for our customers. By understanding our customers’ real business and product needs, you strive to deliver goals, create impacts, and enjoy working in a dedicated cross-functional team environment. You will develop business strategy and implement membership roadmaps aligned with our objectives and business plan.

Responsibilities:

• Achieve goals in the translation of R&D outcomes to viable products and solutions.
• Analyze market trends by category, develop business strategy and implement membership roadmaps and new growth markets.
• Build and manage project, business and technology portfolio in order to develop business opportunities and generate revenue streams.
• Prepare compelling presentations and proposals for organisation’s value proposition and sales efforts.
• Organise and facilitate workshops to build and maintain strong relationships with key customers and partners.
• Collaborate closely with A*STAR Industry Development Group, research entities, and other Centres of Innovation.

Job Requirements:

• Bachelor’s Degree in a related field.
• Highly motivated to deliver high-quality and professional ethics with passion for business development, and managing customer relationships.
• Strong business acumen, and results-oriented with a strategic mindset.
• Strong negotiation and interpersonal skills and able to adapt in a fast-paced business environment.
• Bonus – Sustainability framework in Product Management: Develop and implement strategies for integrating sustainability and energy efficiency into the product lifecycle, from conception to market launch.
• Bonus – Experience in a sustainability or ESG-related role, demonstrating a track record of innovation and delivering tangible business value.
• Bonus – Experience within the Aircraft Interiors, Medical device or other regulated industry.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description

Our client is looking for a highly motivated professional with excellent value selling, communication and negotiation skills. Sales Manager is the main contact with the customer and is expected to meet the following expectations:

• Lead, establish, develop, engage, and improve relationships with existing and prospective customers through building long term, sustainable relationships with open and interactive communication.
• Be the link between who involved in all aspects of customer management and customer service.
• Lead, gather and consolidate market information on the toxic industrial waste market in Singapore
• Expected to uphold the Always Safe rules and set an example to all colleagues in daily work routine.

Qualifications

• Degree in Chemistry / Chemical Engineering with at least 3 years of business development / sales & marketing experience.
• Experience in chemical / oil and gas industries is a plus.
• Knowledge in environmental services / waste management is an added advantage.
• Proven track record of generating new business and rapid revenue growth.
• Excellent value selling and negotiation skills.
• Hunter, energetic, initiative, keen eye for details.

Interested candidates may send resumes to [email protected] or apply through the application system. Regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities

• Manage daily collection operations to maximize productivity and achieve targets.
• Handle credit control tasks, including payment processing and cancellations.
• Work on recovering non-performing loans (NPLs) by creating and executing repayment strategies.
• Assign call leads and monitor team attendance and performance.
• Handle and resolve team and customer complaints, ensuring proper documentation.
• Review teams promises-to-pay (PTP) commitments according to guidelines.
• Conduct monthly performance reviews and call monitoring for quality assurance.
• Improve collection strategies and processes with management input.
• Oversee account assignments for pre-charge-off actions and agency follow-ups.
• Track collections targets and escalate any shortfalls or issues to supervisors.
• Monitor delinquency trends, providing feedback and insights to management.
• Improve processes for credit control and collections.
• Ensure compliance with industry guidelines and regulations in all collection activities.

Requirements:

• Possess at least Diploma in Banking/ Business Management or Finance or Equivalent
• At least 5 years of relevant working experience in a Bank or Financial Institution
• Good team player and able to work independently.
• Good time management skills and able to meet deadlines.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4W65577

About the Company

Founded in 2015 to address the unmet financing needs of SMEs, Validus is the leading all-in-one SME financing platform in Southeast Asia today, providing small businesses with faster and effortless one-stop financial solutions. Our full-suite business finance offering includes loans, business accounts, corporate cards, payments and spend management tools.

Headquartered in Singapore, we’re present in 4 markets – Indonesia, Singapore, Thailand and Vietnam. We’re on a mission to drive financial inclusion and uplift small businesses and the communities they serve, by leveraging data and AI to drive growth financing to under-served SMEs. Validus is backed by top-tier VCs and strategic investors, with more than S$60M in capital raised.

An award-winning FinTech, Validus has won several prestigious industry awards. Most recently, Validus won 1st runner-up (Singapore FinTech category) at SFF Global FinTech Awards 2022, 1st place at MAS FinTech Awards 2020 (Singapore Financial Institution), and Top 10 FinTech Leaders and FinTech Leaders under 30 at SFF Global FinTech Awards 2021. Validus was named by LinkedIn as one of the Top 15 Start Ups in Singapore in 2021.

Who we are looking for

Our success is dependent on what each of us does, how we do it, and our belief that we can always do better. Validus is in rapid transformation and as we execute on our strategy, we’re building a strong team of passionate, capable individuals who are committed to making it easier for SMEs to manage and grow their businesses. We welcome you to be a part of this exciting journey, as we transform our #1 SME growth financing platform into Southeast Asia’s first SME-focused, full-suite financial services provider.

Report to the Head of Human Resource, the HR Admin Officer cum office manager is responsible for scopes listed below. If you like kicking goals, have a can-do attitude and relish a fast-paced culture, this is a role you'd want to be in.

Job Responsibilities:

· Providing HR Administrative support to the Head of HR with responsibility for all aspects of the employee lifecycle

· Ensure the efficient and effective on-boarding and off boarding activities

· Employee Engagement related activities

· Provide sourcing and recruitment operations and planning for assigned areas of coverage

· Assisting the department with other ad-hoc projects for the calendar cycle in relation to staff and policies (e.g., performance and review processes, benefit renewals, engagement surveys)

· Others: Support in Payroll-Related Matters, handle medical insurance claims, manage work pass matters

· Maintain employee database and personnel files

· To be involved in HR Projects and HR Initiatives

· Ensure compliance in accordance with MOM rules & guidelines

· Other ad-hoc duties as assigned by the Head of HR

· Office management duties: Vendor contracts management, office stationary supplies, expenses claims and calendar Management for Group CEO, other office admin matters

Job Requirements

· Diploma in Human Resource Management or in any business discipline

· 2 years of relevant experience in HR administrative or other relevant administrative experience

· Excellent communication, interpersonal and organizational skills

· Diligent, independent, and meticulous; must be driven with initiative, and comfortable with creative problem solving

· Adherence to sensitive timelines and deadlines

· Attention to detail in composing and proofing materials, establishing priorities and meeting deadlines

· Able to work under pressure and perform effectively in a highly demanding environment

· Good knowledge on employment legislations.

· Proficient in use of Microsoft Office applications.

· Good interpersonal skills, accountable, initiative and willingness to learn.

· Good team player with positive working attitude.

· Fluent in English (written and verbal); additional languages a plus but not required

Strategic Planning:

· Work closely with fee-earners to understand their business objectives and formulate effective business development strategies to overseeing the execution of the plans

· Contribute to the development of ongoing maintenance of an action oriented business development plan for the relevant practice areas and industry groups

· Manage the BD budget of the assigned groups

Client Relationship Management, Target Relationships and Leads Generation:

· Maintain client and target relationship plans for relevant practice areas and firm wide industry groups

· Drive / catalyse fee earner targeting, contacting and follow up (against targeting plans)

· Identifies and follows through on leads from thought leadership events and initiatives

· Provides support on client care initiatives

· Liaises with trade associations with which the organization can partner to promote thought leadership initiatives, for leads generation purposes

Bids and Proposals Management:

· Work on Bids and Proposals to support and advise on best practice

· Management of Bids and Proposals from end to end

· Work with global offices to produce Bids and Proposals materials

Skills:

· Identify Associate development needs in relation to business development and marketing

· Provide coaching/training to support the development of the Associates’ business development skills

Develop a Knowledge of the Markets and Industries:

· Use sector market research, trade press and fees/client analysis to assist in planning and identifying issues to be exploited for marketing purposes

· Produce supporting market and client information

· Undertake competitor analysis

· Demonstrates understanding and/or steep learning curve of the nature of industries and practice areas of the firm

Marketing Management, Thought Leadership Support and Digital Marketing:

· Initiates ideation of thought leadership initiatives with event owners and thought leaders based on industry, legal and regulatory trends

· In support of the marketing plan, drive activities such as thought leadership campaigns, PR, sponsorships, knowledge based marketing, website content, hospitality and seminars in order to generate enquiries, build profile and develop client relationships

· Coordinate role and activities with other Business Groups/jurisdictions and draw upon specialist skills of the central marketing team

· Initiate internal communications in order to increase referrals from, and to, other parts of the firm

· Proposes business development and marketing vehiclse, in collaboration with marketing colleagues, to execute and promote thought leadership content

· Initiates collaboration with events services provider to execute events, which are sources of leads generation funnels

· Conceptualizes and edits videos to convey thought leadership content, whether singly, or in collaboration with marketing colleagues

Behavioural Competencies

· Excellent Interpersonal skills

· Positive Attitude

· Takes Responsibility and ability to work with minimal supervision

· Good People Management skills

· Have a high emotional intellect to manage within the firm and external vendors

Role Specific Competencies/ Skills

· Excellent written and verbal communication skills in English (second language is a plus)

· Good presentation skills

· Strong Microsoft office skills – Word, Excel, Powerpoint

· CRM (InterAction) skills is preferred

· Digital marketing and video editing knowhow is preferred

Work Experience

At least 2 to 4 years of working experience in a business development, marketing or communications role, preferably in a professional services or financial services firm

The Role:

We are seeking a strategic and results-driven sales professional to lead the formulation and execution of sales strategies for the APAC region, with a focus on markets in Singapore and neighboring countries. This position will be responsible for driving sales growth and business performance, ensuring alignment with company objectives and targets.

Key Responsibilities:

• Develop and execute short-, medium-, and long-term sales strategies to drive growth in Singapore and neighboring APAC markets, including preparation of proposals and active engagement in sales activities.
• Regularly gather and analyze market intelligence, with a particular focus on opportunities in energy, chemical, life sciences, and industrial/urban infrastructure sectors across Singapore, Malaysia, and Thailand. Present findings to management to support decision-making.
• Identify and develop new business opportunities by expanding into new client bases and exploring untapped business domains within targeted areas.
• Lead the development and adjustment of sales strategies to meet and exceed financial targets, addressing key challenges and optimizing business performance.
• Collaborate with internal teams to create competitive proposals and winning strategies for prospective clients.
• Manage customer relationships, taking the lead in negotiations, including commercial and contractual discussions, and ensuring alignment between internal teams and external stakeholders.
• Take an active role in building and maintaining trusted relationships with shareholders, partners, government agencies, and both existing and potential customers across the APAC region.
• Work closely with technical and project teams to ensure proposals meet client requirements, delivering tailored solutions to drive successful outcomes.

The Requirements:

• A Bachelor’s degree in any engineering discipline or business administration.
• At least 7 years of experience in the oil & gas, life sciences, or infrastructure sectors, with a proven track record in sales, including the successful management of 3 or more projects valued at over USD 50 million.
• Strong understanding of contractual practices and experience in EPC projects.
• Technical knowledge of the energy, chemical, life sciences, and industrial/urban infrastructure industries is preferred.
• Exceptional problem-solving skills, with the ability to think creatively and propose innovative solutions.
• Fluency in both spoken and written English is essential.

To Apply:

Please send your latest CV in word file to [email protected]

Kindly indicate your availability, current and expected remuneration package.

We regret that only shortlisted candidates will be notified.

For more job opportunities, please visit our career page: http://quinnox-solutions.com/c...

Quinnox Solutions Pte Ltd (License Number: 06C3126)

Registered EA Personnel (Reg. No.R21103082)

Job Description & Requirements

• Guide and monitor Proiect Managers to ensure the project is well managed to meet clients’ satisfaction.

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

• To meet potential customer, prepare quotation and close the project.

Qualifications:

• At least 8 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated.

KPMG in Singapore is part of a global network of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories and in FY21 had more than 236,000 people working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

The successful candidate will have the following responsibilities:

• Managing audit engagements which include initial engagement planning, analysis of controls and processes, preparation and review of audit documentations and management letters and reports and monitoring of engagement progress against budget and timeline
• Developing and maintaining long-term client relationship and identifying business development opportunities
• Coaching and developing team members to achieve technical competencies and efficient performance

The ideal candidate should have:

• A recognised degree in Accountancy and professional accounting qualifications such as ACA, ACCA, CPA or equivalent
• Must have knowledge on PCAOB Standards, IAS, ICOFR, IFRS, US GAAP
• External audit experience of minimum 6 years or more in a mid-tier or large accounting firm and experience in handling a portfolio of clients in a medium to large professional services firm
• A good understanding of pertinent business and risk management issues and familiarity with the regulatory and reporting environment. Good working knowledge of IFRS, US GAAP and SOX-404 is greatly advantageous
• Excellent communications skills, strong analytical skills and excellent business acumen.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Note: This role requires frequent travel and will be based in China and Vietnam for at least 10 months per year. Proficiency in Mandarin is essential for effective communication with Chinese-speaking clients and stakeholders.

Key Responsibilities:

• Implement advanced monitoring systems to ensure product quality and optimize yield in electronics manufacturing.
• Proactively identify areas for improvement and develop strategies to enhance overall product quality.
• Lead initiatives to address and resolve abnormal quality issues within the manufacturing process.
• Collaborate with cross-functional teams to implement effective solutions and preventive measures.
• Drive efforts to improve internal quality control procedures and enhance process capability.
• Implement best practices to streamline processes and maximize operational efficiency.
• Lead initiatives to resolve customer-reported quality issues, ensuring timely and effective resolutions.
• Prepare detailed reports for stakeholders outlining corrective actions and preventive measures.
• Develop and implement strategies to optimize quality inspection processes.
• Identify opportunities for automation and technological advancements to enhance inspection efficiency.
• Foster open communication and collaboration across departments for effective quality management.
• Coordinate with various teams to ensure a unified approach toward achieving quality objectives.
• Manage personnel-related tasks, including task assignments, coordination, attendance, and performance management.
• Develop and implement training programs to enhance team skills and knowledge.
• Oversee the timely delivery of tasks and projects to meet quality objectives within established timelines.

Requirements:

• Bachelor’s degree in a relevant field; advanced degree preferred.
• A minimum of 6-8 years of proven experience in quality management, particularly within manufacturing processes.
• Strong analytical and problem-solving skills.
• Excellent leadership and interpersonal skills.
• Familiarity with quality management systems and standards such as TS16949 and VDA 6.3.
• Experience collaborating with counterparts in China/Taiwan.
• Certification in quality management (e.g., Six Sigma) is advantageous.
• Willingness to travel frequently and be based in China and Vietnam for at least 10 months per year (separate living accommodations provided). The role includes annual 4 round-trip tickets to Singapore.

Our client is Singapore leading player in Real Instate industry. Due to their current expansion plan, they are looking for a Assistant Manager, Retail Operations, in hopes of expanding their retail operation team. They are located in the Town area – easily accessible.

Duties of Assistant Manager, Retail Operations:

• Lead and Manage Operations: Direct the team in developing and executing strategies to enhance and maintain asset value across the portfolio.
• Ensure Smooth Operations: Oversee programs to guarantee continuous service for utilities, air conditioning, fire protection, and security. Ensure staff are trained in fire and life safety systems and all maintenance programs are up-to-date.
• Asset Management: Review and implement annual Asset Plans for each property.
• Tenant Management: Handle lease agreements, manage tenant renovations, and maintain strong tenant relationships.

Requirements:

• Degree in relevant field
• Minimum 7 years of retail mall management experience
• Good communication and stakeholder relationship management skills

Interested candidates who wish to apply for the advertised position, please email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte Ltd
• EA License No: 19C9682
• EA Personnel No: R2198636 (Oh Puey Xin)

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Contract Logistics Manager to join their warehouse team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Jobs Scope:

• Program Management: Understand the program in-depth, connect various business units, and identify new business opportunities.
• Customer Engagement: Conduct regular customer meetings, including weekly scorecard and quality discussions, monthly safety sessions, continuous improvement (CIP) sessions, project updates, KPI reviews, and strategic business reviews.
• Project Leadership: Lead or participate in CIP and ad hoc projects focusing on safety improvements, automation, process optimization, quality enhancements, productivity gains, data analytics, data visualization, storage models, freight consolidation, cross-border trucking, and network planning.
• Project Planning: Oversee the planning and execution of projects with timelines ranging from 6 months to 10 years.
• Representation: Act as the main representative in customer engagements and project-related meetings.
• Team Leadership: Lead staff training and career development initiatives.
• Multi-Project Management: Manage multiple CIP and ad hoc projects simultaneously, ensuring timely completion.

Requirement:

• Degree in related field
• Relevant experience in contract logistics especially semiconductor accounts; internal candidates with relavant semiconductor warehousing experience is welcomed
• Possess valid PMP certification is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2198636
• EA Personnel Name: Oh Puey Xin

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional HR Operations Manager to be part of their HR Team for ongoing transformation projects. They are located in the Central - easily accessible.

Duties of Regional HR Operations Manager:

• Oversee HR systems and Compensation & Benefits operations across 7 Southeast Asian markets, ensuring policy compliance and driving People Experience (PX) projects and initiatives.
• Act as a strategic partner to regional and in-country leaders on employment matters, including performance management, compensation, employee relations, compliance, and reporting.
• Facilitate the Annual Performance and Remuneration review by coordinating closely with PX teams at local, regional, and global levels.
• Manage employee data across HR systems, including onboarding, payroll, benefits, and performance, using SuccessFactors.
• Ensure compliance with local employment regulations and provide guidance on policy updates across the region.
• Work with regional and global PX teams to enhance employee experiences through targeted projects and initiatives.

Requirements:

• Degree in related field
• 6 years of relevent experience with regional exposure
• Experience with Successfactor

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Location: Tanjong Pagar

• Working hours: 09:00 to 17:30 (Monday to Friday)

Assistant Manager (Real estate, Logistics Infrastructure)

The main Job Purpose is to perform and support investment in logistics infrastructure (warehouse, industrial real property) in Southeast Asia & Oceania and handle contract management of existing investment in logistics infrastructure.

Job responsibilities:

Perform and support for investment in logistics infrastructure

• Identify and pursue new sourcing investment opportunities aligned with the Group's mid to long-term strategy and regional goals in Southeast Asia & Oceania
• Conduct site visits for potential investments, both domestic and overseas, and prepare internal reports on findings
• Analyze investment returns, evaluating both financial and strategic aspects
• Assess risks across various dimensions, including financial, market, legal, credit, and operational risks
• Negotiate terms and conditions of sales, investment, joint ventures, and service contracts with sellers, buyers, and partners
• Propose investment opportunities to management, coordination with corporate divisions in Singapore and HQ to secure smoothly & timely internal approval through the investment committee
• Arrange and manage the relevant due diligence by 3rd party consultant such as by lawyer, tax advisor, technical consultant, market research, and etc
• Prepare internal approval documentation in compliance with company policies and procedures
• Support both Company (Asia Oceania) and Company Group companies in driving projects, acting as the regional headquarters for the Asia Oceania region

Contact management of existing investment in logistics infrastructure

• Attend regular meetings with partner companies for joint projects and ventures, representing the interests of Company Group and Company (Asia Oceania)
• Review progress and financial reports from management and partner companies, and request clarifications or take actions to safeguard the company’s interests
• Prepare regular and update reports for management
• Identify and assess risks that could impact project success, implementing mitigation strategies throughout the project lifecycle
• Seek internal approval or confirmation for critical decisions in existing projects, including but not limited to budget changes, new investments or divestments, appointment of key service providers, and amendments to shareholder agreements
• Monitor the capital injection and distribution schedule for projects, coordinating with the internal accounting and finance teams to ensure timely communication

Job Requirements:

• Minimum Diploma or equivalent qualification
• Minimum 3 years of relevant working experience in the real estate industry
• Good interpersonal skills, due diligence, accountability, initiative, and willingness to learn
• Good team player with a positive working attitude and strong mindset of collaboration
• Good ability of logical thinking and explanation to others
• Time-management abilities, fast learner, meticulous, detail-oriented and able to work independently
• Proficient in MS Office applications
• Proficient in written and communication skills in English
• Proficient in Presentation skills
• Basic project management skill is required
• PL/BS/Cashflow analysis skill is required
• Good supporting attitude for the Business Development Team in each country in Southeast Asia & Oceania
• Able to travel for business trips if required

Interested applicants, please send your resume to Charlene (R22105303) at [email protected] with the email subject header "Assistant Manager (Real estate, Logistics Infrastructure)".

We regret that only shortlisted candidates will be notified. Other applications will be updated in our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed to the terms of our Privacy Policy and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Please find our Privacy Policy Agreement in the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

(Lau Rui Lin, Charlene, EA Registration No: R22105303)

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone that cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey.

We are a global leader in the experience analytics space, having secured $1.4 billion in funding and expanded to 15 offices worldwide. We’re here to stay—and we’re looking for team members that can help us further our growth.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

About the position:

Contentsquare is looking for a high-energy, driven Sales Development Manager with sound business acumen, strong technical aptitude, data driven and analytical approach and natural sales management instincts to help lead our Sales Development Representatives across the APJ Region. The Sales Development team is the first point of contact for our customers and responsible for securing intro meetings for our Account Executives. The SDR team members are creative, passionate, and self-driven team players. You will play a key role as you lead/manage this highly visible and motivated team to achieve individual, team and organizational quotas. This role works closely with the sales and marketing teams to maximize pipeline creation and reports to the GM MidMarket, SVP Sales.

What you will do:

• Hire, train, and manage team of Sales Development Representatives
• Collaborate with marketing and sales leadership on pipeline development strategies and execution of ABM strategy through SDR team
• Develop SDRs into sales-ready candidates for future Account Executive positions
• Motivate SDRs to exceed objectives through coaching, regular broadcast of results, and creative incentives
• Report on sales activity and forecast to senior sales management
• Identify and make recommendations for improvement in the areas of process, efficiency, and productivity

What you will need to succeed:

• At least 2~3 years of experience being a SDR Team lead/ SDR Manager
• 1-3 years at a Business-to-Business organization in an Inside Sales Development or Inside Sales role
• At least 6 months of demonstrated experience acting as a player coach to a high-volume outbound sales team to achieve aggressive goals in an enterprise sales environment
• Experience with account based marketing (ABM), and partnering with marketing to leverage ABM strategies--strongly preferred
• Proven success as a sales professional with an ability to lead the SDR team by example
• Passion for training, motivating and coaching in a fast-growth environment
• Demonstrated success in meeting monthly/quarterly targets
• Expert user of salesforce.com sales cloud for management of leads, contacts, opportunities. Ability to develop reports and dashboards in salesforce.com
• Working knowledge of Salesloft or other sales engagement platform
• Proficient with sales intelligence / prospect data solutions such as Discoverorg, Zoominfo and LinkedIn Sales Navigator
• Ability to multitask, prioritize and manage time effectively
• Able to manage remote team across APJ

Why you should join Contentsquare:

▪️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done.

▪️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits.

▪️ We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact.

▪️ Our clients, partners and investors love our industry-leading product.

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

▪️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year.

▪️ Work flexibility: hybrid and remote work policies.

▪️ Generous paid time-off policy (every location is different).

▪️ Immediate eligibility for birthing and non-birthing parental leave.

▪️ Wellbeing allowance.

▪️ Home Office Allowance.

▪️ A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours.

▪️ Every full-time employee receives stock options, allowing them to share in the company’s success.

▪️ We offer many benefits in various countries -- ask your recruiter for more information.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant

Contentsquare is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US West). We have implemented appropriate transfer mechanisms under applicable data protection laws.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing and Home Office allowances

- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company’s success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.

As a Service Delivery Manager, you will be responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. The activities include ensuring that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure and to assist in training and guiding junior team members.

Act as a focal point for all support related queries and issues

• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
• Review and approve service request/enhancement effort, schedules and risk plans
• Review and raise resource requirement
• Responsible for resource forecasting and planning
• Review, monitor and report project health status

Customer/Vendor Management

• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Delegate tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team leader/ members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management