• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

A. Main Responsibilities

The duties & responsibilities are mainly classified into the below categories: -

1.Administrative works

· Project Cost Estimation.

· Responsible for Attaining Final Account and Collections.

· Track and Control Cost against Project Budget to Avoid Cost Overruns.

· Procurement and goods received on site

2.Site Management for overall

· Schedule Planning.

· Mobilization of Works & Equipments.

· Co-ordination and Oversees all Works.

· Control and Co-ordinate Subcontractors.

· Control work site discipline, workflow and documents control

· Enforce the Company’s Quality System.

· Site Progress Monitoring.

· Liaison with Client’s Representative, authorities and Consultants.

· Assist Quantity Surveyor in Measuring Works Done.

· Managing Manpower, Materials, equipment and machinery.

· Review and submit report and make sure proper documentation

3.Ensuring Quality, Green and Environmental, Safety and Health practices are carried out at all times.

4.Prepare the presentation slide for tender interview and technical support on tender

5.Other ad-hoc duties assigned from time to time.

Eg:steel structure engineering work

• Supports and challenges the top management of Asian markets through the strategic planning and reviewing process
• Supports on the planning and execution of strategic projects
• Supports on Food services distribution (FSD) related M&A projects with providing expert knowledge to a commercial assessment of the underlying target company and an indication on the synergy potential (e.g., purchasing, assortment, logistics and customers).
• Supports the integration of acquired Food services distribution companies into parent company along functional interfaces and supports the realization of synergies based on the value creation plan
• Delivers a monitoring of the general business performance, a tracking of the Strategy Plans and seeks for optimization levers for Asian markets
• Supports in the financial steering of the Asian markets
• Designs a comprehensive operational KPI benchmarking across all Asian markets to enable a sound business steering
• Supports on the knowledge and best practice sharing within the FSD portfolio but also with HQ's FSD businesses
• Establishes and manages interfaces between Asian markets to HQ Corporate Functions and to other FSD companies
• Prepares and accompanies the top management of Asian markets for Investment Committee meetings.
• Makes sure that all HQ standards and guidelines are met within Asian markets to ensure compliance accuracy

Why Patients Need You

At Pfizer, our mission is to inspire a best-in-class culture of continuous improvement and project management that empowers colleagues and enables simple, effective processes. Whether you are managing projects or liaising with others, your contribution in this team will help in making our work easier and faster so that we can deliver breakthroughs that change patients' lives.

What You Will Achieve

Your organizational skills will help us integrate our continuous improvement programs across the organization, both vertically and horizontally. Thanks to your knowledge and skills, it will be ensured that the improvement programs yield results, and strengthen the overall business strategies. You will establish and maintain performance metrics to measure program success and put in place process excellence support for program governance and project reviews. You will work as a coach and a facilitator for improvement projects as well as maintain performance metrics to measure program success.

As a Senior Manager, you will support the program by taking care of project communications, trainings, certifications and rewards. Your advanced knowledge of the principles and concepts in the discipline and comprehensive knowledge of other disciplines will enable you to lead complex projects across the division. Your ability to develop and manage plans will facilitate in achieving objectives, interpreting internal and external business challenges and recommending best practices for improvements. While managing complex project environments, you will be able to anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.

It is your hard work and dedication that will make Pfizer ready to achieve new milestones and help patients across the globe.

How You Will Achieve It

• Develop ideas and lead projects across the subdivision.
• Develop and manage plans to achieve objectives.
• Support the identification and installation of metrics to evaluate effectiveness of process improvements.
• Lead internal and external work efforts as necessary to advance Pfizer strategies and drive industry alignment.

Qualifications

Must-Have

• Bachelor's Degree
• 15+ years of experience
• Strong experience in global/multi-national pharmaceutical environment, including direct experience either in Labeling, Regulatory Submissions, or Regulatory Affairs role
• Extensive business experience at required level to enable thorough understanding of the responsibilities associated with strategic pursuit and tactical application of evolving business processes
• Experience in coaching, developing and influencing people at various levels of the organization
• Excellent knowledge of tools used to design processes and process flows, etc.
• Strong consultation, project management and relationship building skills and a proven track record of leading diverse cross-functional teams
• Excellent communication skills, both written and verbal

Nice-to-Have

• Master's degree
• Demonstrated consulting experience, preferably by an HR consulting firm
• Capability in Lean tools and/or desire to grow Lean capabilities to further drive continuous improvement

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

FOOD PRODUCTION MANAGER Job description

Our company is seeking an experienced food production manager to oversee our food production operations. The ideal candidate will have extensive experience in managing staff, overseeing production processes, and ensuring the highest standards of food safety and quality.

Be sure to list the daily tasks, such as supervising production, managing inventory, and overseeing quality control, and other key duties. You will oversee delivery and development of the food offer and services, both in the restaurants and hospitality services supporting commercial initiatives, innovation, and team development.

Duties and Responsibilities

• Develop, implement, and maintain production schedules and processes to ensure optimum productivity and efficiency

• Hire, train, and manage production staff, including setting and monitoring performance goals

• Collaborate with sales and marketing teams to develop and implement product launches

• Create and maintain inventory records and manage raw material inventory levels

• Ensure compliance with all food safety regulations and industry standards, including HACCP

• Identify and address production issues and area(s) for improvement

• Monitor and maintain equipment and machinery in production facilities

• Prepare production reports and communicate with upper management regarding production goals and results

• To ensure the prompt and efficient preparation and service in all food areas to the company’s standard and to the customers’s satisfaction.

Requirements and Qualifications

• Ready to work any shift

• Able to work in a fast-paced environment

• Able to multitask, prioritize, and manage time efficiently

• Physical endurance to stand for an entire shift

• Self-motivated and self-directed

• Works well as part of a team and on individual tasks

• Able to quickly memorize complex or multiple orders

• Degree or Diploma or minimum three years relevant work experience

• Able to work early mornings, nights, and weekends

• Ability to work effectively as part of a team

1. Marketing to get the jobs/projects for company.

2. Arrange to complete the job/project and handover to the clients.

3. Collect the payment from the clients.

4. Overall lookafter the project.

5. Gebiz tender experience more priority.

6. Singapore Seneior Citizen is high priority.

7. Foriener with B.Sc in civil enginering with 5 years Singapore working enperience may apply.

Job Summary

The Healthcare Project Implementation Supervisor supports mid to large scale projects consisting of single/multi-site implementations with multiple products and services. He/She analyzes customer solutions and actively participates in successful solution implementation while meeting the needs of customers and the company. The Healthcare Project Implementation Supervisor manages cross functional implementation teams and provides ongoing analysis of implementation projects, plans, templates, outcomes, lessons learned, and post-implementation audits as defined by the implementation Master Operating Plan (MOP).

Job Responsibilities:

• Manages project lifecycles, including project scope, resources, schedule, initiation, start-up/design, building, and deployment to see projects from beginning-to-end.
• Forwards project documents to stakeholders to obtain sign-off, agreement on project cost, and needed resources.
• Develops project plans (i.e., detailed plan, milestones, and work breakdown structures) and assigns tasks to resources to ensure that the project will be completed on time and according to specifications.
• Ensures affected functions or groups are identified and works with them to negotiate process changes, ownership of processes, and to manage project impact.
• Conducts information gathering work sessions with stakeholders to establish "as-is" (i.e., current state) maps and "to-be" (i.e., proposed state) for business process and process improvement recommendations.
• Designs and implements communication plans to ensure those affected by projects are informed and updated.
• Follows up with assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage the productivity of the team, project timelines, and deliverables.
• Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.

Job Requirement:

• Possess a Bachelor’s degree in Supply Chain or Industrial Engineering related discipline
• Minimum 5 years of relevant working experience in Supply Chain/Logistics/Healthcare industry
• Excellent communication and negotiation skills
• Confident and able to collaborate and manage stakeholders of all levels
• Good team player; self-driven; energetic and motivated
• Experience in program/project management preferred

We are looking for a Business Development Manager for our cleaning company. Candidate should have min 3 years of relevant experience.

Good Communication skills, also needs to lead and manage teams that are involved in the business development process, such as sales, marketing, product, finance, legal, and operations.

Candidate should responsible for developing and maintaining relationships with other companies.

Interested candidates, send us your particulars to our mail [email protected]

Regards

For Information Security:

-Formulate and revise the Company's information security policies, rules and technical standards, coach and supervise the Company's relevant teams to implement information security policies, rules and technical standards;

-Completed the Group's and the Company's security emergency response;

-Daily security education and training;

For Risk Compliance

-Compliance review of all internal & external function, such as ensuring that processes meet the ISO27001 MAS TRM policy standards and work with the Compliance Manager to manage risk.

-Advise on, and escalate, higher risk relationships and reputation risks arising from clients.

-Provide full support on all risk and compliance matter, including periodic report and submission to risk & compliance committee.

-Designing and implementing an overall risk management policies and processes for the organization

-Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company

-Explaining the external risk posed by corporate governance to stakeholders

-Creating business continuity plans to limit risks

-Conducting policy and compliance audits, which will include liaising with internal and external auditors

-Take prompt remedial actions to track and address audit findings.

-Identify, escalate, and perform root cause analysis on operational risks, addressing delays and risks proactively.

-Building risk awareness amongst staff by providing support and training within the company

Requirements:

-Familiar with information security technology system planning, mainly involving system security, network security, operation and maintenance security, data security, vulnerability management, big data analysis, etc.; familiar with major information security and security attack and defense technologies; understand the security control technology and implementation plan of the financial industry business system;

-Familiar with the theories and methods of information security assessment, the planning and construction of the security management and compliance certification system, involving national laws and regulations, industry regulatory requirements, grade protection assessment, internal and external compliance reinforcement and security audit technology, with rich practical experience;

-Having a certificate such as CISSP, CISA, CISM is preferred

Main Responsibilities:

• Enforce food safety & quality systems (e.g. ISO 22000, GMP)
• Liaise directly with customers on quality / food safety issues, feedback
• Establish & ensure accuracy of information / documents (eg. product specifications) provided to customer
• Establish and improve food safety systems & standard of procedure ( SOP )
• Conduct food safety audits and ensure product consistency
• Work with R&D and Production to ensure smooth execution of new products developed to mass production
• Handle food safety and Halal audits by customers, AVA, MUIS etc Microbial testing knowledge required
• Work with Group QA/QC head to set corporate wide target and focus area
• Develop corporate wide retail product quality monitoring system (e.g. consumer complaint system; market quality monitoring system)
• Support marketing team in customer/consumer quality complaint handling

Job Requirements:

· Degree in Food Technology, Food Science, Chemistry or Microbiology.

· 7 years’ experience in Quality Assurance or Quality Management, preferably in Food Industry.

· Experience in cross countries / regional role with interaction to Senior Supply Chain or Business Management.

· Experience in managing food safety and/or quality issues including direct communication to consumer/customer.

· Knowledge and understanding of applicable legislation and standards across multiple international jurisdictions.

· Good interpersonal and communication skills.

Job Summary:
As the Seafood Manager, you will oversee the daily operations of the seafood department, ensuring the highest standards of product quality, customer service, and cleanliness. You will manage inventory, staff, and the overall seafood department, while ensuring compliance with food safety regulations.

Key Responsibilities:

• Manage and supervise the seafood department, including staff scheduling, training, and performance management.
• Ensure the availability of fresh, high-quality seafood products for sale by monitoring inventory and ordering supplies as needed.
• Maintain proper seafood storage, handling, and display procedures to ensure food safety and product freshness.
• Assist customers with product selection, providing knowledge about seafood types, preparation, and cooking methods.
• Develop and implement merchandising strategies to promote seafood products and increase sales.
• Track and report on sales, inventory levels, and profitability.
• Enforce food safety regulations, health codes, and company policies.
• Build and maintain positive relationships with suppliers to ensure the best pricing, quality, and timely delivery of products.
• Resolve customer issues or complaints in a professional and courteous manner.

Qualifications:

• Minimum 2-3 years of experience in seafood management or a related field.
• Knowledge of seafood products, preparation, and cooking techniques.
• Strong leadership and team management skills.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong organizational and problem-solving abilities.
• Food safety certification is preferred.
• Ability to lift and carry heavy loads, as required.

Responsible for driving revenue growth through the sale of digital marketing.

This position is plays a pivotal role in driving both digital marketing and sales efforts

for the company. This hybrid position of digital marketing expertise

and sales strategy, where the focus is on leveraging digital channels

to boost sales performance, customer acquisition, and overall

revenue.

• Clearly communicate the scope of cleaning services provided

(example: residential, commercial, deep cleaning, regular maintenance).

• Ensures that company continues to grow its client base, increase

sales, and maintain strong, ongoing relationships with clients.

• Tender cleaning projects from companies to increase sales.

• Develop and implement comprehensive digital marketing strategies to increase brand visibility and drive business growth for the cleaning company.

• Conduct SEO keyword research such as ‘cleaning, maintenance, carpet washing, part-timer cleaner’, and optimize website content to rank higher in search engine results, improving organic traffic.

Review electrical engineering drawings and refer issues requiring changes.

Assign job tasks and work as per electrical project schedules.

Review all electrical drawings with Leadmen performing on assigned jobs to them.

Stimulate fabrication standards to ensure quality work attained from assigned staff.

Recruit, guide, train, monitor and terminate assigned employees as required.

Recommend effective solutions specified particular weight related to employment status of employees.

Schedule, assign, plan and supervise electrical shop personnel performance on different electrical projects.

Plan and prepare work and equipment usage schedule

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups
• Develop solutions following defined standards and high quality
• Creating, executing, and maintaining company database

• To lead and manage the full duties of a Fire Safety Manager for Factory in accordance to the Fire Safety Act and its subsidiary regulations.
• To prepare and execute the Emergency Response Plan (ERP) for the premises and distribute the ERP to the occupants of the premises.
• To advise and recommend a list of fire-fighting equipment for the Company Emergency Response Team where applicable.
• To train, coordinate and supervise the Company Emergency Response Team for the premises in first-aid, firefighting, and evacuation in the event of fire or other related emergencies.
• To conduct daily checks and inspections within the premises and remove or cause to be removed any fire hazard that is found within the premises and prepare monthly FSM inspection report.
• To supervise the maintenance of Fire Safety works in the premises and follow up on the repair or replacement as and when necessary.
• To conduct in-house fire drills for the occupants of the premises at least once or twice in every calendar year or on such occasion as may be directed by the commissioner or SCDF.
• To conduct at least 2 table-top exercise within the premises each year and to evaluate the ERP for those premises and to record minute of meetings and provide feedbacks for improvement.
• To furnish incident report and investigation report in the event of fire and other related emergencies, including fire drills and table-top exercise.
• To conduct necessary training and regular briefing to the occupants in the premises in support of Fire Safety such as: first aid, firefighting, and evacuation in the event of fire or other related emergencies
• To supervise those premises with Fire Command Centre on the operation in the event of fire and other related emergencies.
• To prepare Fire Safety guidebook and support the Fire Management System setup for the occupants of the premises.
• To carry out Fire Risk Assessment of the premises and recommended areas of improvement.
• To ensure annual Fire Certificate Renewal for premises with PE Endorsement.
• To perform any other tasks as and when assigned by Superior.

Minimum Diploma

Minimum 2 years experience

Must have certification by SCDF as FSM

We are looking for an HR Manager to oversee all aspects of human resources practices and processes.

Responsibilities

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Requirements and skills

• Proven working experience as HR Manager or other HR Executive
• People oriented and results driven
• Demonstrable experience with Human Resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• In-depth knowledge of labor law and HR best practices
• Masters in Human Resources or related field

Position Overview

The Food & Beverage Marketing Manager assist the Executive Assistant Manager of Food and Beverage and Director of Marketing Communications in the implementation of marketing and social media strategies to drive financial objectives and underscore desired positioning of the dining and bar establishments at Capella Singapore.

The Role

• Build an engaging brand persona for Food & Beverage offerings at Capella Singapore to bring compelling programming to the forefront of why guests should visit the resort
• Responsible for developing, deploying and leading resort wide F&B activations and creating actionable insights based on the drivers of markers and consumers
• Foster relationships and work alongside stakeholders to devise and implement F&B partnerships, events, and promotions in line with brand standards to drive business goals
• Support the optimisation of F&B performance and profitability by understanding and analysing the market and factors that drive consumer trends
• Identify opportunities for growth and narratives to promote F&B offerings
• Support the Marketing Communications department in the creation of internal and external promotional assets for F&B centric campaigns such as vetting of menus, assisting with the planning and execution of photoshoots and social media content creation, etc
• Collaborate with other departments such as Culinary, Operations, and Finance divisions for campaign delivery and project implementation.
• Generate F&B marketing and campaign reports, consumer and market insights presentations
• Responsible for consumer outreach to increase reach and engagement for F&B marketing efforts

Talent Profile

• Bachelor in Business / Marketing
• 3 to 5 years in Food & Beverage Marketing
• Prior experience in the hospitality, travel or luxury lifestyle or Food & Beverage industry
• Demonstrate strategic acumen and a passion for F&B and our brand vision
• Proven track record operating full funnel marketing strategies
• Strong analytical skills with the ability to translate data into actionable insights that support with strategic decision-making to drive business impact
• Curious and creative, with a commitment to delivering memorable dining experiences

• In Charge of Company Indian Sales & Indian market development
• Responsible for Company Indian market Sales Target by Management
• Responsible for Company Indian market Sales Profit
• Explore new Indian market Development( including Oversea Indian market)
• Establish Existing Company Customer Base
• Monitor Company Sales Representative AR
• Reporting to the Director, you will get to build and execute business plans in the Key Off Trade Accounts - Modern trade in frozen food & traditional channels in Singapore
• Liaising and developing relationship with new Indian customers.
• Attending to Indian customer’s request and provide prompt account servicing
• Ensure the availability of stock for Indian market sales and demonstrations
• Collaborate with team to achieve better results
• Drive Sales Growth & Hardworking

Requirements:

• Candidate with Degree and above most welcome
• Preferably F&B sales experience in wet market or other equivalent area.
• Out-going personality
• Has driving licence and own car(preferred)
• Own vehicle ,allowance will be given
• Result oriented,sales driven
• Minimum 10-15 years experience
• Singaporean, PR are welcome to apply

Only shortlisted candidates will be notified

Key Responsibilities

Administrative Operations:

• Manage office operations, vendor coordination, and procurement processes.
• Handle vendor management systems such as Ariba and GeBIZ, ensuring efficient and compliant operations.
• Develop and implement policies and procedures for improved operational efficiency.

HR Operations:

• Oversee HR functions including recruitment, onboarding, payroll, employee relations, and compliance with Singapore labor laws.
• Create and manage employee-related documentation, including employment contracts, performance appraisals, and termination letters, ensuring compliance with local laws.
• Foster a positive work environment by leading and mentoring the HR and administrative teams.

Finance & Compliance:

• Prepare and manage income tax and GST documentation in compliance with Singapore’s regulatory framework.
• Ensure accurate and timely submission of statutory documents such as CPF contributions, IRAS filings, and MOM-related requirements.
• Provide support in financial audits and maintain accurate records for compliance.

Vendor Management:

• Manage vendor relationships through platforms like Ariba and GeBIZ.
• Ensure timely procurement, payment processing, and compliance with procurement policies.

Requirements

• Education: Master’s Degree in Management or a related discipline.
• Experience: 4–5 years of relevant experience in the construction sector in Singapore.
• Knowledge:Strong understanding of Singapore company laws, employment laws, and financial regulations.
  Experience in vendor management systems like Ariba and GeBIZ.
  Familiarity with income tax and GST documentation in Singapore.
  
• Skills:Excellent communication, organizational, and leadership skills.
  Proficiency in Microsoft Office Suite and HRIS systems.
  Ability to handle multiple priorities in a dynamic environment.
  

Job Title: Product Manager, Battery

Department: Sales & Solutions, Global

Report to: Solutions Lead (direct report), CEO (dotted-line report)

Xnergy is a multi-VC funded and Sovereign-backed, global deeptech leader in high power universal wireless charging for global electrified mobility. With deployment presence in close to 40 countries, adopted by almost 100 autonomous robot companies, Xnergy was voted an APAC 25 company in 2020 by Cleantech Group.

* The APAC 25 is an annual list of 25 private sustainable innovation companies that are regarded as having the potential to make a significant impact in a five-to-ten-year time frame.

With its HQ in Singapore, Xnergy is expanding its physical offices beyond its current Suzhou subsidiary branch, into new markets of Korea, US/LATAM, EU & Japan over the next 3 years.

Battery Product Manager Job Description

A Battery Product Manager bridges the gap between technical expertise and the sales process by supporting clients in selecting and implementing optimal energy storage solutions. This role involves engaging with customers, understanding their technical and business needs, and providing tailored storage solutions related to battery types and systems. It combines strong technical knowledge with excellent customer interaction and presentation skills.

Essential Functions/Responsibilities

1. Pre-Sales Support

o Collaborate & co-pitch with sales teams to identify customer needs and recommend suitable battery solutions.

o Analyse client requirements, including energy capacity, efficiency, and system integration

o Provide technical presentations, demonstrations, and proposals to potential clients.

2. Solution Design

o Develop customized battery storage system configurations to meet client specifications.

o Conduct feasibility studies, load analysis, and system sizing for energy storage projects.

o Ensure proposed solutions align with industry standards, safety protocols, and client expectations.

3. Technical Consultation

o Serve as the technical point of contact during the pre-sales phase.

o Advise customers on battery technology such as 24/48V lithium-ion mainly for robotic application. Diverse batteries technologies knowledge such as lead acid, solid-state or flow batteries can help customers to understand better.

o Address client inquiries regarding performance, reliability, and compatibility of solutions.

4. Market and Product Expertise

o Stay up-to-date on emerging battery technologies, trends, and market dynamics.

o Collaborate with supplier to understand new features and innovations.

o Conduct competitive analysis to highlight the advantages of the company's solutions.

5. Customer and Supplier Engagement

o Build strong relationships with global customers, acting as a trusted & technically competent advisor.

o Support site visits, technical discussions, and workshops for potential projects.

o Gather feedback from customers to improve product offerings.

o Manage suppliers through out sales processes including post sales supports.

6. Documentation and Reporting

o Prepare detailed technical proposals, quotations, and system specifications.

o Create and maintain documentation for all pre-sales activities and customer interactions.

Education and Experience

1. Degree in Electrical Engineering, Energy Systems, or a related field.

2. At least 5 ~ 7 years of experiences in pre-sales of energy storage, or a similar technical role, especially in electrified mobility & mobile robotics.

3. Strong knowledge of battery technologies such as BMS, energy storage systems, and power management is a must.

4. Proficient in analysing battery data via CANbus or Modbus communication protocol.

5. Excellent communication, presentation, and interpersonal skills.

6. Ability to travel globally for customer meetings, site visits, and industry events

(1) Experienced in F&B operations for at least 2 years;

(2) Independent with initiative;

(3) Maintain daily and monthly reports of outlets;

(4) Preparation of profit / loss statements;

(5) Purchasing of materials if required;

(6) Sourcing for clients to rent stalls;

(7) Daily operations of outlets.

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

• Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.
• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

WHAT YOU NEED TO HAVE

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.