Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Responsibilities:

• Lead a team or mentor a member in the execution of leasing strategies
• Identify and prospect for potential tenants through market research, networking and outreach
• Negotiate lease terms for new leases and renewals
• Finalise lease agreements and other leasing-related documentation
• Conduct competitive market research and analysis to understand current trends in the commercial property industry
• Liaise with tenants and building occupants on leasing and tenancy related matters

Requirements:

• Diploma in Real Estate, Business or any other relevant disciplines
• Minimum 5 years' experience in commercial leasing
• Outstanding track record in marketing and leasing of commercial properties
• Strong negotiation and communication skills, with the ability to build rapport with diverse stakeholders

• Coordination of Rehearsals: Organize and manage rehearsals, ensuring that actors and crew are aware of schedules and any changes.
• Cue Management: Call cues for lighting, sound, props, and scene changes during performances, ensuring precise timing.
• Script Management: Maintain an updated script with all blocking, cues, and technical notes, also known as a "prompt book."
• Communication Hub: Serve as the central point of communication between the director, cast, crew, and technical teams.
• Technical Rehearsal Supervision: Oversee technical rehearsals, coordinating lighting, sound, and set changes to ensure everything runs smoothly.
• Props and Set Management: Ensure all props, costumes, and set pieces are in place and functioning correctly before and during the performance.
• Health and Safety: Ensure that the stage and backstage areas are safe, enforcing health and safety protocols for the cast and crew.

Role:

- Team Leader: Lead and manage a team of sales representatives or account managers.

Strategy Development: Develop sales strategies and plans to achieve company sales targets and objectives.

- Customer Relationship Management: Build and maintain relationships with key customers, clients, and stakeholders.

- Performance Management: Set sales targets and KPIs for the team and monitor performance against goals.

- Training and Development: Provide training, coaching, and mentorship to the sales team to enhance their skills and capabilities.

- Forecasting and Planning: Forecast sales trends, analyze market data, and develop sales forecasts and budgets.

- Sales Process Optimization: Streamline and optimize the sales process to improve efficiency and effectiveness.

-Reporting and Analysis: Monitor sales metrics and performance indicators, and prepare regular reports for management.

Responsibilities:

- Setting Sales Targets: Set ambitious but achievable sales targets for the team based on market analysis and company objectives.

- Sales Planning: Develop comprehensive sales plans and strategies to guide the team in achieving their targets.

- Sales Coaching and Training: Provide ongoing training, coaching, and development opportunities to improve the skills and performance of the sales team.

- Performance Monitoring: Monitor individual and team performance against sales targets and KPIs, and take corrective action as needed.

-Client Relationship Management: Build and maintain strong relationships with key clients and customers to ensure high levels of satisfaction and retention.

- Market Analysis: Conduct market research and analysis to identify new opportunities, market trends, and competitive threats.

- Working hours 9pm to 3am, may include weekend and public holidays

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

We are looking for an HR Manager to oversee all aspects of human resources practices and processes. The HR Manager will be the go-to person for all employee-related issues. Main duties involve managing activities such as job design, recruitment, employee relations, performance management, training & development and talent management.

This role is very vital to Initia’s success. People are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realize our established mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect in the kind of HR Manager we are looking for.

DUTIES & RESPONSIBILITIES:

• Developing the company's HR agenda
• Developing HR strategies, policies and practices
• Structuring compensation and benefit packages
• Developing and creating each position’s KPI and evaluation structure for employee
• Finding suitable government grants for the entire business entity and securing the grants
• Managing, saving, and allocating HR funds with government grants
• Provide input on workforce and succession planning as well as planning of business unit restructuring
• Accomplish and ensure projects tasked by HQ are complete according to schedule
• Handle recruitment and selection process such as posting advertisements, shortlisting and prepare employment contracts
• Ensures legal compliance by monitoring and implementing
• Learning and Development, Planning Training Plan for all staff
• Responsible for ensuring timely and accurate delivery of payroll
• Administrator welfare matters and organizing staff activities
• Driving the performance management programs, identifying talent gaps and develop internal candidate pipelines
• Manage overall end-to-end Payroll
• Providing HR consulting and solutions on HR matters to business units on a daily basis

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

JOB SUMMARY / JOB OVERVIEW:

The Marketing Manager is responsible for managing activities to create, communicate, deliver, and exchange offerings that have value for customers, clients, partners, and other stakeholders that the company considers as important to achieve business goals. He/She utilises marketing as well as market research and analysis to drive the formulation of marketing strategy and planning.

He/She plans and oversees a broad range of initiatives including product and business service launches, advertising, email efforts, events, and social media communications. The Marketing Manager oversees the production of all promotional materials and marketing campaigns.

DUTIES & RESPONSIBILITIES:

• Formulates and proposes to the higher-level echelon marketing and communication strategies, both offline and online, in line with the company’s overall corporate strategy
• Delivers content consistent with approved marketing strategies at a fashion that is accurate, professional, and timely
• Conducts an analysis of the effectiveness of marketing campaigns
• Interviews, hires, and trains marketing staff members
• Establishes marketing goals based on past performance and market forecasts
• Oversees current offerings and comes up with initiatives for new products or services
• Researches and analyses market trends, demographics, pricing schedules, competitor products, and other relevant information to form marketing strategies
• Works with the marketing staff to develop detailed marketing plans for all media channels and sales teams
• Oversees the creative development of promotional materials, website content, advertisements, and other marketing-related projects
• Communicates with various media buyers, advertising agencies, printers, and other services to help marketing projects come to fruition
• Provides in-depth information to interested clients, and acts as a representative for the marketing department in important buyer meetings
• Works within the department budget to develop cost-effective marketing plans for each product or service
• Tracks all marketing and sales data and creates detailed written reports and verbal presentations to bring to senior executives
• Adjusts marketing campaigns and strategies as needed in response to collected data and other feedback
• Builds relationships with external content providers such as publishers to pursue publicity and promotional activities
• Plays an active role in improving the development of customer database
• Assesses marketing-related material quotations and invoices and recommends to higher management the optimum pricing and quality
• Establishes and maintains the ideal working relationships with partner organisations, affiliates, government agencies, the press, reporters, media channels, and other public relations (PR) audiences
• Assists the General Manager and the higher-echelon managers with projects and/or other assignments as directed

QUALIFICATIONS:

• Bachelor's Degree in Marketing, Business, or related field
• Expert on media channels, client relationships
• Excellent creativity, adaptability, research, analysis, writing, public speaking, interpersonal communication
• Excellent leadership, people management, and detail-orientated
• Well-versed in marketing budgeting and organisation
• Copywriting skills
• Computer-literate - Microsoft Office, Mac, and Windows OS
• Multi-tasking skills

We are looking for an experienced and motivated IT Account Manager to join our dynamic team. The primary responsibility of this role is to drive the sales of our cutting-edge AI Voice, Voice Recording, and Telephony solutions. As an IT Account Manager, you will be tasked with building and maintaining strong client relationships, understanding their needs, and providing tailored solutions to help them achieve their business goals.

Key Responsibilities:

• Develop and execute sales strategies to meet or exceed sales targets for AI Voice, Voice Recording, and Telephony solutions.
• Identify new business opportunities and proactively seek new clients.
• Build and maintain strong relationships with existing clients, ensuring high levels of customer satisfaction and retention.
• Understand clients' business needs and technical requirements to provide effective solutions.
• Conduct product demonstrations and presentations to showcase the benefits of our AI Voice and Telephony solutions.
• Collaborate with the technical team to ensure successful implementation and integration of solutions.
• Provide ongoing support and training to clients to maximize their use of our products.
• Stay up-to-date with industry trends and competitive products to effectively position our solutions in the market.
• Prepare and deliver accurate sales forecasts and reports to management.

Requirements:

• Well Versed in Information Technology, Business, or a related field.
• Fresh Graduates are welcome too
• Strong understanding of AI Voice, Voice Recording, and Telephony technologies.
• Excellent communication and interpersonal skills with the ability to build strong client relationships.
• Demonstrated ability to achieve and exceed sales targets.
• Strong problem-solving skills and the ability to think critically and strategically.
• Self-motivated and goal-oriented with a proactive approach to sales.
• Ability to work independently and as part of a team.
• Knowledge of office software application and sales processes.
• Willingness to travel as needed to meet with clients.

Benefits:

• Competitive salary and commission structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• Dynamic and collaborative work environment.

Job Title: Marketing and Operations Manager (with Coaching Responsibilities)

Location: Central Singapore

Employment Type: Full-Time

Salary Range: $3500 - $6100

About Us:
At SwimTwins Swim Academy, we are committed to providing exceptional swimming education and fostering a safe, engaging environment for all learners. We are seeking a dedicated and versatile Marketing and Operations Manager to lead our operations while also contributing to our mission by coaching swimming lessons.

Key Responsibilities:

Marketing & Operations

• Develop and implement marketing strategies to promote the swimming school and its programs.
• Manage social media platforms, digital marketing campaigns, and community outreach.
• Coordinate scheduling of classes, events, and instructor assignments.
• Oversee daily operations, including ensuring pool maintenance, compliance with safety regulations, and inventory management.
• Handle customer inquiries, feedback, and enrollment processes.

Coaching

• If required, candidate will conduct swimming lessons for students of various age groups and abilities.
• Tailor lessons to individual and group needs, fostering a positive learning experience.
• Ensure the safety of all participants by following water safety protocols.
• Track and report on students' progress to parents and guardians.

Requirements:

• Proven experience in marketing, operations, or a similar role.
• Strong organizational, communication, and leadership skills.
• Current CPR and First Aid certification.
• Ability to manage multiple priorities effectively and thrive in a dynamic environment.
• Passion for teaching swimming and working with individuals of all ages.

Preferred Skills (Not Mandatory):

• Experience coaching or teaching children, including those with special needs.
• Expereince With competitive swimming in the past
• Proficiency in creating content for social media and digital marketing campaigns.
• Familiarity with CRM tools or scheduling software.

Additional Information:

• This position requires physical activity, including being in the water for extended periods.
• We welcome applicants of all ages, genders, races, religions, marital statuses, family responsibilities, and abilities.

We are seeking an experienced General Manager to oversee daily operations at Anagen Scalp Centre. The General Manager will be responsible for managing all aspects of our centre, including staff management, customer relations, strategic planning, and overall centre performance.

Key Responsibilities:

• Operations Management: Oversee the daily operations of the centre to ensure smooth and efficient performance.
• Staff Leadership: Manage, recruit, and train staff members, setting clear objectives and performance standards.
• Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service and prompt resolution of any issues.
• Financial Oversight: Manage the centre’s budget, optimize expenses, and ensure profitability.
• Strategic Planning: Collaborate with the senior management team to set goals for operational efficiency and growth.
• Marketing and Sales: Work closely with the marketing team to implement strategies that enhance customer acquisition and retention.
• Compliance and Quality Control: Ensure all health and safety regulations are followed and maintain high standards of quality control.

Requirements:

• Experience: Minimum of 5 years in a management role related to scalp care industry.
• Skills:Strong leadership and people management skills.
  Excellent communication and interpersonal skills.
  Proven ability to manage budgets and financials.
  Strong analytical and problem-solving skills.
  Proficient in Microsoft Office and business management software.
  
• Characteristics:Highly organized and detail-oriented.
  Passionate about customer service excellence.
  Ability to thrive in a fast-paced environment.
  Strategic thinker with a clear vision for the centre’s growth.
  

Benefits:

• Competitive salary and performance bonuses.
• Health insurance.
• Opportunities for professional growth and development.

This position is responsible for effectively collaborating with AMT Singapore AI hub and business units across TE to achieve productivity and gross margin improvement that are aligned with TE strategy. The successful candidate is responsible for international AI project coordination and management, AI project process management and internal and external communication during AI project execution.

This role provides the candidate with opportunity to join a high performing organization within TE. The position will locate in TE Singapore AI Hub campus and will serve customers from multiple business units and manufacturing sites globally.

Job Responsibilities:

• International AI project coordination and management, including schedule management, progress management, meeting arrangement, resource management, logistics management etc.
• Proactively manage the project process milestones to make sure the smooth execution of the AI projects.
• Effective communication with the AMT Singapore AI team, BU customers of global and external partners.
• Proactive collaboration with Singapore universities and professors during the AI project planning and execution.
• Provide excellent support to the AMT Singapore AI team to enable the team with better efficiency during the AI innovations and development.
• Support the AMT Singapore AI team on the professional documentation as needed by the AI projects.
• Promote a culture that reflects company’s values, and promote positive and inclusive work environment.

Job Requirements:

• Diploma or above in management or customer service.
• Excellent interpersonal skills and excellent service mindset.
• Strong customer orientation.
• Proven records of successful collaboration with teams of multiple regions on the project execution to drive productivity and growth margin improvement.
• Demonstrated track record of working in a fast-paced and dynamic environment, and handling multiple priorities simultaneously.
• Disciplined, passionate, positive and resilient.
• Working knowledge of project management tools and methodologies.
• Excellent communication skills at all levels from the shop floor to top management.

Personal characteristics of the individual:

• Strong communications skills. Must demonstrates an open, honest, and transparent communication style.
• Excellent interpersonal skills.
• Excellent judgment and experiences in an environment which requires emotional maturity, politically savvy, and the personal ability to interact with all types of personnel at various levels.
• Disciplined and set high standards for self.
• Willingness and personal style to be a team player, willing in motivating and inspiring others.
• Impeccable ethics and integrity.

About the client:

Our client is a leading multinational corporation specializing in providing holistic technology solutions to enterprises. As part of their business needs, they are seeking a skilled project manager to oversee projects and ensure successful delivery to our clients.

About the role:

As a project manager, you will be responsible for planning, executing, and delivering projects, ensuring they are completed on time, within scope, and within budget. You will lead cross-functional teams, coordinate with stakeholders, and drive project initiatives to achieve business objectives. Your key responsibilities will include, but not limited to the following:

- Define project scope, objectives, and deliverables in collaboration with stakeholders.

- Develop detailed project plans, including timelines, resources, and budgets.

- Coordinate and lead project teams, ensuring effective communication and collaboration.

- Monitor project progress and performance, identifying and mitigating risks as necessary.

- Facilitate regular project meetings, providing updates to stakeholders and addressing any concerns.

- Ensure adherence to project management methodologies and best practices.

- Manage client relationships, ensuring satisfaction and alignment with project goals.

- Prepare and maintain project documentation, including status reports and project plans.

- Conduct post-project evaluations to identify lessons learned and areas for improvement.

Ideally, you should have the following:

- Bachelor’s degree in Computer Science , Engineering or Information technology, with relevant experiences in project management

- Strong understanding of project management methodologies (e.g., Agile, Waterfall) as well as relevant certifications ie Project Management Professional (PMP) certification or equivalent.

- Ability to manage multiple projects simultaneously and meet deadlines.

- Experience in managing large-scale system integration projects across diverse sectors.

- Strong problem-solving skills with a proactive approach to challenges.

In return for your expertise, our client is offering a competitive salary and comprehensive benefits as well opportunities for professional development and career advancement. Click apply and we will be in touch!

Job Description and Overview

Our client is seeking an experienced and strategic Investment Manager to oversee and grow the family office’s investment portfolio. This role involves making informed investment decisions while balancing risk and return, ensuring the portfolio aligns with the family’s long-term financial objectives.

Job Descriptions:

• Develop and execute investment strategies aligned with the family’s goals.
• Manage a diversified portfolio, including equities, fixed income, real estate, and alternative investments.
• Monitor performance, adjust strategies, and analyse market trends.
• Conduct due diligence and present investment recommendations to the family office.
• Work with external fund managers, advisors, and analysts.

Requirements:

• Bachelor’s degree in Finance, Economics, or related field; CFA or similar certifications are preferred.
• At least 2-4 years (Junior) or 5+ years (Senior) of experience in investment or wealth management.
• Strong understanding of asset classes, financial modelling, and portfolio management.
• Experience with family office investments is a plus.
• Ability to explain complex investment strategies to non-financial stakeholders.

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Shannon Low (R22107315)

Our client, a well-established international bank with a strong presence in Asia, is recruiting Offshore Relationship Managers to expand their global markets business.

about the job

• Develop and manage a portfolio of HNW clients across diverse markets, focusing on building long-term relationships.
• Identify and acquire new clients through networking, referrals and strategic marketing initiatives.
• Collaborate with internal product specialists to design and implement tailored financial solutions that address the unique needs of offshore clients.
• Ensure client retention by delivering personalized service, conducting regular portfolio reviews and maintaining proactive communication.
• Stay updated on global financial markets, economic developments and regulatory changes impacting offshore banking clients.
• Provide timely insights and recommendations based on market trends and investment opportunities.
• Prepare and present regular reports on portfolio performance, client engagement and business development activities.

skills and qualifications required

• Bachelor’s degree in Finance, Business, Economics or a related field.
• Minimum 5 years of experience in wealth management/offshore banking with a focus on international markets.
• Proven track record in managing HNW clients and achieving sales targets.
• Strong knowledge of investment and bancassurance products.
• Excellent communication and interpersonal skills, proficiency in an additional language is advantageous for engaging with diverse client bases.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Orientation started and introduced all the artiste crews’ members to each other; daily performance gets ready to start performing singing and dancing on the stage from 9pm to 2am.

2. Responsible for the rehearsal, audition and selection process for all candidate applying for the performing artiste position.

3. Identify the strengths and weakness of Each and every individual performing artiste for efficiency in allocation of performing roles.

4. Monitor the on-stage performance levels of all performing artistes monthly and feedback to the artiste for corrective measures (when necessary).

5. Work with producer on the artiste performing time slots and make the necessary adjustments when the need arises.

6. Ensuring the overall discipline level among the band members in conforming to rules and regulations.

7. Enforcing discipline and accept zero tolerance.

8. Represent the performing artistes to attend all management meetings.

9. Responsible for the audition, evaluation selection process for all candidates applying for the performing artiste position.

10. Memorize lyrics and routines of song selection for optimal performance standards

11. Interpret music or dance and perform in production.

12. Fine tune with others artiste and all the other band members, ensuring smooth operation and ready to perform on the stage at any time in top condition and produce excellence production.

13. Share her stage experience with the other junior artiste.

14. Negotiating contracts and fee, booking venue and handling publicity.

15. Foster and strengthen teamwork.

Job Responsibilities:

• Assist in the implementation of the specific objectives and stratgies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist in the organizing, implementation and review of all Spices activities to keep the brand promise to its guests
• Assist in implementing the Hotel and Spices policies, procedures and standards as spelled out in the F&B Operations Manual and provide feedback for improvement
• Assist in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section.
• Conduct training for subordinates to achieve Spice's set standards and to enable Hosts to keep brand promise
• Co-lead Spices to achieve (or exceed) set standards, monthly budget targets and keep the brand promise
• Promote revenue generation initiatives and managing all sectional expenses

Job Requirements:

• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Good interpersonal skills
• Able to work independently and in a team

Job Description

• Design, develop and implement the specific goals, policies and strategies for the department to achieve and maintain high standards, quality and maximum profitability for department
• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.
• Establish F&B outlets for the Hotel, including the food, beverage and service offers at the Hotel in the form of menus, recipes, entertainment programme and price lists
• Provide leadership decisions to ensure the timely, correct, safe, effective and efficient purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems (e.g., manning, furniture, fixtures, equipment, records, customer and competitor information and database) used by the department such that the brand promise is kept and that the Hotel’s policies and procedures are adhered to
• Prepare and present monthly management report

Requirements

• Proven food and beverage management experience
• Customer oriented approach
• Critical thinker and problem-solving skills
• Good organizational and time-management skills

Job Overview

The Assistant Front Office Manager leads the Guest Services team and takes key responsibility for the guest experience aspect of the Hotel. You will be accountable for the Guest Services team’s execution of consistent Holiday Inn Express Guest Experience. You will ensure that all procedures and operations for the Guest Services team will be in line with brand standards, employee welfare and guest experience.

At Holiday Inn Express® we want our guests to relax and be themselves which means we need you to:

· Be you by being natural, professional and personable in the way you are with people

· Get ready by taking notice and using your knowledge so that you are prepared for anything

· Show you care by being thoughtful in the way you welcome and connect with guests

· Take action by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

Financial Returns:

· Preparation of the annual departmental operating budget.

· Monitor budget and control expenses with a focus on increasing productivity.

· Responsible for Front Office inventory, managing cost and usage.

· Analyze financials to drive revenues, future profitability, and maximum return on investment.

· Assist with third party vendor induction and support in managing the performance of third party vendors

People:

· Provide mentoring, coaching and regular feedback to help manage conflicts and improve Guest Services Team performance and engagement.

· Ensure all team members are accurately trained and have the job related tools and equipment required.

· Promote “one team approach” and quality service through daily communication and coordination and drive employee engagement.

· Develop programs that drive improvements in employee engagement and are aligned with the Stay Real Be You brand service behaviors.

· Develop, implement and monitor team member succession planning to ensure future bench strength for Holiday Inn Express brand.

· Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

· Responsible for Guest Services Team training and rostering

Guest Experience:

· Custodian of the guest satisfaction goals including Guest Love, Loyalty Recognition and Problem Resolution. Collaborate with team members to establish and implement services and programs to constantly improve guest experience.

· Advise employees of development needs and instruct on action plans. Provide retraining as needed.

· Make time to interact with guests, solicit feedback and build relationships.

· Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

· Understand and respond to customer’s needs and ensure a high level of guest satisfaction.

· Demonstrate BrandHearted behaviors by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

· Support GSAs’ in all guest services tasks.

· Maintain Great Room environment and ensure F&B tasks are also being focused on by Guest Services.

Responsible Business:

· Maintain and order Front Office supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).

· Accountable for IHG fire life safety (FLS) adherence in the hotel.

· Responsible for the security of lost and found items throughout the hotel.

· Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel or owner policies and procedures and regulatory requirements.

· Develop and carry out action plans to be environmentally conscious, take steps to reduce the hotel’s carbon footprint.

· Educate and train team members in compliance with federal, state and local laws and safety regulations.

Accountability

Leadership role involved in the effective running of the Front Office operations, including managing the operational team whilst overseeing third party vendors. Act as the Express Assistant Manager in the absence of the Express Assistant Manager

Main Responsibilities:

• Assess organizational needs and design inclusion and empowerment programs in full collaboration with HR to ensure that these initiatives are aligned with the company’s broader HR strategy,
• Lead the execution of these programs, ensuring that strategies are implemented effectively and deliver real value to the organization.
• Tailor these programs to meet the needs of different regions, ensuring that local cultural nuances are respected while fostering global cohesion, ensuring that employees from diverse nationalities feel supported and empowered.
• Lead the design, execution, and facilitation of other internal events that promote inclusion and collaboration.
• Facilitate workshops, interventions, and events that focus on experiential learning, allowing employees to engage with practical, hands-on activities where theory is embedded in action.
• Encourage a culture of experimentation, where employees can take small steps, make progress, and learn through real-world application
• Provide coaching and mentoring to employees at all levels, using a systems thinking approach to help them navigate complex challenges and grow both personally and professionally.
• Use storytelling as a tool to make abstract concepts relatable and actionable, fostering alignment and enthusiasm across different teams and functions.
• Utilize your external network to build relationships with local businesses, thought leaders, and organizations in Singapore, identifying opportunities for collaboration
• Supervise the Organization all events like tech talks and inspire talks, CSR activities, team building events especially sportive ones and the annual DnD (Diner and Dance)
• Help in the organization of other transversal events organized by the departments (ex Hachackton, inclusion/onboardings days, …)
• Coordinate with the head of communication to ensure the proper communication is done on these events
• Coordinate with the other entities in Singapore or with Head office for organizing transversal events

Legal and Regulatory Responsibilities:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer/Compliance Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
• Make sure all the activities and expenses follow the local rules, with a particular attention to the procurement ones.

Qualification and Profile

• Systems Thinking & Complexity Management: Strong ability to understand and address the interconnected challenges within a diverse organization, designing programs that solve both immediate and long-term issues.
• Program Design, Execution, and Facilitation: Proven experience in not only designing but also executing and facilitating empowerment and inclusion programs, with a focus on experiential learning where theory is applied through hands-on activities.
• Management 3.0, Solution-Focused & Host Leadership: Experience in applying Management 3.0, solution-focused approaches, and host leadership principles to foster collaboration and autonomy.
• Workshop & Learning Program Design: Expertise in designing and facilitating workshops and learning programs from various schools of thought, emphasizing practical application and employee engagement.
• Coaching & Mentoring: Skilled in coaching and mentoring employees from diverse backgrounds, fostering personal and professional growth, and helping individuals navigate complex challenges.
• Public Speaking & Storytelling: Exceptional communication skills, including the ability to inspire and engage diverse audiences through public speaking and storytelling.
• Cultural Awareness & Inclusion: Deep understanding of how to foster a culture of inclusion that respects and celebrates the diversity of more than 20 nationalities.
• Organizational Development (OD): A background in organizational development is a plus, particularly in designing interventions that support employee engagement and organizational change.
• Your ability to connect with people from all levels of the organization, as well as the external business community, will be critical to the success of this role.
• Ability to work under pressure and prioritizeactivities to deliver results
• Effectiveness at decision making and dealing with issues
• Ability to cooperate and work across disciplinesand with other departments

Next Step

Click "apply" or send resume to Grace Chen - [email protected]

EA LIcence No.91C2918 | Personnel Registration No. R1329706

Roles of the Dental Clinic Manager:

- Scheduling patient appointments (via phone, message, and email)

- Providing chairside support for the dentist.

- Overseeing front desk operations.

- Managing financial transactions and billing.

- Managing patient queries and feedback in compliance with clinic policies.

- Coordinating with dental professionals in the office and visiting consultants.

- Ensuring compliance with health regulations.

- Inventory management

- Providing great customer service to patients.

- Offering treatment quotes to patients.

Key responsibilities:

- Manage the clinic's everyday operations.

- Supervise staff and create a positive work atmosphere.

- Improve patient care and satisfaction.

- Implement effective administrative processes.

- Ensure compliance with rules and best practices.

- Maintain accurate stock checking of goods and equipment.

- Provide staff training to enhance clinic operations.

Skills:

- Proven experience in dental practice management.

- Strong leadership and communication abilities, particularly with patients.

- Able to multitask and handle difficulties effectively.

- Knowledge of dental treatments and PLATO software is an additional advantage.

Job description

1. Create content for marketing
2. Develop a marketing communications plan and media relations strategy
3. Source for opportunities for sponsorships and partnerships
4. Coordinate press releases and events
5. Review and manage PR budget and goals

Job requirements

1. Strong understanding of social media channels
2. Strong communication and relationship-building skills
3. Exceptional marketing strategy skills
4. Thorough knowledge of current industry trends
5. Must be prepared to work during weekends and public holidays

Job Responsibilities

• Assist Hotel GM in managing the day-to-day operation of the hotel.
• Provide courteous and efficient service and if possible to comply with each and guests' request.
• Familiar with rates in the hotel and their availability status; up-sell whenever possible.
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
• Ensures Housekeeping team maintain the guideline of Hotel cleaning standard & procedures.
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Job Requirements

• Minimum with GCE 'O' Level
• Cert in Hospitality or Tourism management will be an advantage.
• Minimum 5 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations / Housekeeping in a hotel.
• Well-developed communication and customer relations skills.
• Exceptional customer service skills and proven problem-solving skills.
• Strong Leadership qualities including professionalism and excellent presentation.
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
• Mature, meticulous, resourceful, organized and able to work independently.
• Chinese speaking will be an advantage, as our corporate office based in China, as well as email communication in Chinese with China clients.
• Able to work on rotating shifts and on weekend/PH

So Good K is an online boutique of premium Korean products.

www.sogoodk.com

It was established by accomplished professional chef, television host and food author Olivia Lee in June 2021 to help artisanal Korean brands with exceptional products enter new international consumer markets.

Responsibilities may include, but are not limited to:

1. Management of all e-commerce platforms (Shopify, Facebook and Instagram, etc.) ensures prompt order fulfillment and customer care.

2. Launching and updating product pages on the website and other e-commerce platforms.

3. Plan, Create, update current and new product descriptions, product photos, promotions content, sales banner visuals on all e-commerce platforms and websites.

4. Brainstorm content strategy and ensuring up to date quality content on eCommerce platforms.

5. Improve sales, traffic, and conversion via Market Research &sales data analysis. Explore and propose Creative product ideas for consumers.

Requirements

Experience in digital marketing or eCommerce/Marketing environment.

Good Knowledge of computer applications with proficiency in design software Adobe Illustrator, Photoshop would be a bonus.

Understanding of social media, content planning, and content development &management.

Positive attitude, strong work ethic, and a good team player.