Your duties as E-Commerce Executiveare as follows:

· Drive sales performance of the e-commerce platform

· Manage and execute promotional campaigns & activities

· Provide insights on customer shopping trends to support assortment selection, mechanics and identify assortment gaps

· Ensure good customer service by addressing and timely resolution of customer issues or comments

· Work closely with demand planning and warehousing teams in order to ensure smooth order fulfillment

· Provide analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance

· Analyse sales performance by store, by brand & by sku to improve space productivity

· Other ad hoc activities to support the business that the management deemed necessary to grow the business

· Design of category & promotion banners to support campaigns

· Work closely with E-commerce partners to ensure brand performance

We are looking for someone to manage merchant onboardings, and all merchant requests from end to end. You will solve issues quickly, maintaining high standards in all interactions, and driving customer satisfaction and NPS up up up.

Role information

- Team: Customer Ops

- Role: Junior Customer Ops Executive

- Location: Singapore

- Working hours: This role is a full-time role, regular office hours apply.

Responsibilities

- Handle new customer onboarding from end to end, and ensure Atlas is set up perfectly.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Supervise incoming messages from merchants and make sure they’re resolved with high standards.

- Provide accurate, valid and complete information using the right methods/tools.

- Supervise customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

- Identify and assess customers’ needs to achieve satisfaction.

- Meet personal/customer ops team performance targets.

- Keep records of customer interactions, process customer accounts and file documents.

- Follow communication procedures, guidelines and policies.

- When needed, supervise logistics for ongoing delivery orders, if any.

- Take the extra mile to delight customers.

- Any other ad hoc tasks as assigned from time to time.

Requirements

- Proven experience dealing with customers or outstanding ability to learn.

- Experience managing customer-facing projects. Have an air-tight task management system.

- Proven experience managing projects or outstanding ability to learn.

- Ability to start and get things done.

- A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.

- Focus on delighting customers. Does the CEO pay the bill? No! The customers pay the bill.

- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness.

- Be extremely reliable. Always do what you say you will do. Don’t give bullshit excuses. Don’t make the same mistake twice.

- Possess a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

- Communication. Speaks and writes clearly and articulately.

- Lives in Singapore and has a valid working pass.

Service levels of the team

- Achieve NPS (Net Promoter Score) of 80.

- Achieve <5 mins wait time for messages across the team.

- Be able to onboard 5 merchants per week.

- Achieve average resolution time of <1 hour.

- Write everything that needs to be done or remembered down.

- Process 100% of tasks/messages every day (Whatsapp, Linear, Slack, Gmail, Front, Aircall, etc).

What’s in it for you

- Work with a fast growing, at the same time, lean and mean team, to make real world impact.

- Have a lot of ownership and drive your own results and progression.

- Smart people who sweat the details and push for the highest standards.

- Training and in-house opportunities to help you grow.

- Other benefits include a competitive compensation package, birthday leave and sick leave.

How to apply?

- Email [email protected], cc [email protected].

- Read this important memo first: atlaskitchen.notion.site/Atlas-is-hiring-10X-people-be57413d013f441fa02a6afc856ea04b.

- Start email with “Hey Customer Ops team”.

- Make a sentence with the words “alpaca” and “diamond”.

- Attach your resume or LinkedIn profile.

Business development executives are responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings. As such, business development executives play an integral role in companies' longevity.

We are looking for a resilient, empathic business development executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.

To be successful as a business development executive, you should attend networking events with the intention of attracting and retaining clientele. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.

Business Development Executive Responsibilities:

• Familiarizing yourself with all products and services offered by our company.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.
• Negotiating with clients to secure the most attractive prices.
• Equipping staff with the technical and social skills needed to enhance sales.
• Reviewing clients' feedback and implementing necessary changes.
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

Business Development Executive Requirements:

• Experience in marketing, business administration, or similar.
• Extensive sales experience.
• Intuitive and insightful, particularly regarding human behavior.
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Professional yet affable disposition.
• Neat, well-groomed appearance.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.

• Report on the status of accounts payable and receivable
• Invoice preparation and follow-up, financial statement reconciliation
• Update intenal accounting databases and spreadsheets
• Responsible for management and budgeting of cash flows
• Review effectiveness of internal controls with respect to payment cycle
• Updatig of cashbook and timely posting to the Genral Ledger
• Assist in the monthly closing of accounts includig preparation of accounting journals and quarterly GST filing
• Handle general office administration matters
• Assist in other ad-hoc projects as required

Job Summary

The Water Treatment Marketing Support Executive will be crucial in developing and executing marketing strategies to promote our water treatment products and services. This position requires a blend of technical knowledge of water treatment processes and strong marketing acumen to communicate our value proposition to clients and stakeholders effectively.

Key Responsibilities

1. Develop and implement comprehensive marketing strategies to support the promotion of our water treatment solutions.
2. Collaborate with the sales team to create targeted marketing materials, including brochures, presentations, and case studies.
3. Conduct market research to identify trends, customer needs, and competitive landscape within the water treatment industry.
4. Organize and participate in industry events, trade shows, and webinars to showcase our products and services.
5. Manage digital marketing campaigns, including social media, email marketing, and website content updates.
6. Provide technical support to the sales team by articulating product features, benefits, and applications effectively.
7. Foster relationships with key customers and industry partners to enhance brand visibility and reputation.
8. Monitor and analyze marketing performance metrics to optimize strategies for maximum impact.

Qualifications

1. Bachelor’s degree or above in environmental science, Chemical Engineering, Marketing, or a related field.
2. Minimum of 3 years of experience in marketing support or product management within the water treatment or environmental sector.
3. A strong understanding of water treatment technologies and processes is highly desirable.
4. Excellent communication skills, both written and verbal, with the ability to convey complex technical information.
5. Proficiency in digital marketing tools and platforms (e.g., Google Analytics, social media management).
6. Strong analytical skills with a data-driven approach to decision-making.
7. Ability to work collaboratively in a team environment while also being self-motivated.
8. Technical Skills:

• Strong understanding of membrane filtration technologies (Nano Filtration, Reverse Osmosis).
• Familiarity with water quality parameters and analytical methods.
• Experience in market analysis and product positioning.

Desired Attributes

1. Strong analytical skills with a problem-solving mindset.
2. Ability to work collaboratively within cross-functional teams.
3. A proactive approach to identifying opportunities for improvement in products and processes.

Working Conditions

1. The position may require occasional travel for customer visits, trade shows, or training sessions.
2. Flexibility to work in a dynamic environment with changing priorities.
3. Salary (commensurate with experience): S$5200 – S$ 7500.
4. A part-time position is also available for application.

Application Process

1. Interested candidates should submit their resumes and cover letters detailing their relevant experience and qualifications.
2. Interested applicants, kindly forward the above-required document indicating the earliest availability/notice period required, and current and expected salary via email to: [email protected]

We regret that only shortlisted candidates will be notified.

Working Location: Defu Industrial City

1.Office admin relevant works, such as answer the phone call and worker dormitory operation.

2. Foreign employees management (work pass application, issue, renewal, cancel, data monitor, eg)

3. WICI claim and medical insurance claim.

4. Arrange courses for all employees.

5. Cooperate with site management.

6. Deal with employees' issues.

7. Have the knowledge of MS excel and words and PPT, and could well operate it.

HR

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Training and course arrangement
• Assist the manager in sorting, tabulating, and evaluating data.
• Office tasks including printing, booking, and other tasks vary based on the work and the WFH setting.

Without prior experience.

Flexible hours or office hours.

good experience for learning.

High JOB PROGRESSION IS AVAILABLE!

Talented individuals WANTED!!

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job description

• General administrative duties, including data entry
• Communicating with clients via phone calls or email
• Ensure that website page is kept up-to-date with the latest details regarding the vehicles
• Conduct research online and showroom visits
• Ad-hoc duties assigned by Reporting Officer/Management

Requirements

• Basic computer skills
• Knowledge of Microsoft Office
• Knowledge of automobile industry is an advantage
• Photography skill is an advantage
• Possession of a driving license is an advantage as well

We're looking for a marketing account executive who can execute Google and Meta Ad campaigns and provide a stellar client service experience. This involves being consultative, patient, and knowledgeable. Sound like you? Good! Keep reading...

Your roles and responsibilities:

• You'll be executing (hands on) and strategising Google ads and social media ads for clients
• You'll be the main point of contact with your clients and in charge of overall communications with them.
• You'll be responsible for bi-weekly or monthly reviews with clients and with your team members.
• You'll oversee the various campaign deliverables to ensure quality standards, client expectations and deadlines are met.
• You'll need to interpret campaign metrics and share how data drives next steps in digital performance marketing campaigns
• You'll get the chance to identify upsell opportunities within your portfolio of clients and work with your manager to increase clients' adoption of our services.
• You'll never be alone - work with a passionate team of Creatives, and Website Developers to develop high performing campaigns
• You'll remain constantly updated with company capabilities and services, and upgrade your knowledge of paid search/social solutions to effectively communicate all offerings to the client.
• You'll ultimately be responsible for long-term retention of clients with us.

Benefits:

• Competitive salary
• Commissions
• Dental and medical claims
• Annual leave
• Birthday leave
• Long service leave
• Sick leave
• Frequent team bonding activities
• Educational workshops
• Work-from-home days
• Staggered working hours

Why Us:

• Get access to the Heroes of Digital University, where you'll get to learn how we consistently beat professional benchmarks by 100-300% and save marketing costs of up to 50% for our clients.
• You'll be part of a passionate and talented group of digital marketers who are constantly learning and improving their skills.
• Solid career prospects with upward mobility. We have a results-driven culture.
• Awesome team culture and positive environment.
• Our office inspires you to do your best work, as well as being close to public transport systems and amenities.
• Learn, grow, and help - Get to do all 3 together.
• Frequent team bonding activities
• Work-from-home days
• We believe in investing in good people! Heroes of Digital is a fast-growing company. There are endless opportunities to learn and advance your skillset.

Requirements:

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• At least 1 Years of hands on experience in digital advertising such as Google ads or Facebook ads
• Knowledge and understanding of the basics in paid media, full-funnel marketing and the ability to collaborate across paid media disciplines and departments.
• Track record of successful experience working on actual paid media campaigns
• Agency experience and client-facing experience a must
• Experience and ability to perform data analysis skills and strong Excel skills.
• Strong QA abilities with an eye for detail
• Strong organizational skills and project management ability
• Excellent communication and presentation skills both verbal and written.

Does that sound exactly like you? Awesome! Here's what we promise you:

We want to make an impact in the world and have fun at the same time. Our motivation is to help local businesses succeed as their partner in growth.

We're a group of people who value friendship and relationships and want to pursue future business ideas together. We're a team that trusts each other and loves working together.

We're looking for an amazing person to be part of our growing team so that we can make an impact and feel proud of what we've done.

If that's you, then you should apply right now! We look forward to speaking with you soon.

Who are we?

Heroes of Digital is a regional leader in the marketing and advertising industry that boasts its own proprietary marketing technology. We're the unrivalled growth partner for integrated digital marketing solutions driven by innovation and technology.

Headquartered in Singapore, with a presence in Malaysia and the Philippines, we're a Google Premier Partner and Meta Business Partner. We were shortlisted by Straits Times and Statista as the #42 fastest growing company in 2023. It is the 2nd year in a row that we are in this list.

Our expertise in digital marketing and navigating the fast-changing world of online advertising has enabled close to 1,000 companies to grow their businesses.

If you're looking to join a digital marketing agency that combines data, creatives, and technology to power up their digital marketing campaigns, then you've come to the right place.

Responsibilities:

- Provide operations, logistics, sales & HR support

- Assistance to the Operations / Sales Manager

- Administrative or Receptionist duties

Requirements:

- Minimum ‘O’ Level

- Work independently

- Good working attitude and team player

- Able to work with a tight timeline

- Possess good interpersonal & communication skills.

- Proficient in MS Office applications

Admin activities:

- Responsible for administrative duties

- Manage day-to-day bookkeeping tasks and maintain accurate financial records

- Collect payments from clients and ensure timely invoicing.
- Verify invoices and process vendor payments.

- Liaising with customer, Sub-con, Main-Con, and customers on scheduling of delivery Goods

- Coordinate with the sales team to make a purchase requisition.

- Perform data entry and update servicing report

Logistics activities:

- Sales & Invoices Documentation, Import & Export processing/documentation

- L/C Negotiation & CO application

- Maintain inventory for material.

Any other ad-hoc duties as assigned

Job Description

As an English congregation youth ministry worker, you will work closely with the pastor in charge of the youth ministry (13-18 years old) to grow and develop the youth ministry, playing a crucial role in raising the generations of disciples and disciplers for Christ. Aside from ministry work, you will also help support the planning and coordination for youth services and events.

Responsibilities

• Assist the youth pastor in pastoral care, preaching and teaching.
• Support the youth pastor in leading small groups and mentoring youths
• Be involved in the ministry’s strategic planning and development.
• Plan, coordinate and lead youth ministry events.
• Provide administrative support for the ministry, including Saturday’s youth service
• Any other duties assigned by the youth pastor.

Requirement

• Diploma or bachelor’s degree holder; theological training preferred.
• Prior experience in serving and ministering in a youth ministry
• Good organizational, administrative, communication and interpersonal skills.
• Passionate for young people.
• Dedicated team player.
• Required to work on Saturdays and Sundays (Mondays off).

POSITION SUMMARY

• Plan and manage all marketing, advertising, publicity, and promotional events for the assigned brand(s) according to set guidelines

• Manage Public Relations, event, creative and production agencies

• Support the store Business Goals

• Support the CRM and increase existing base of VIP customers

KEY AREAS OF RESPONSIBILITIES

• Organize and oversee advertising / communication campaigns and promotional events

• Conduct market research and analysis to evaluate trends, brand awareness and competition ventures

• Translate copy for marketing distributions (social media posts, EDMs, press releases etc)

• Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities

• Monitor progress of campaigns using various metrics and submit reports of performance

• Collaborate with managers in preparing budgets and monitoring expenses

• Make periodical store visits to better understand the business marketing needs

• Build effective working relations with Brand Manager and store teams

• Monthly engagement with Store Manager at store level

REQUIREMENTS

• Minimum a Diploma / Degree in Marketing

• Minimum 5 years & above of solid working experience in marketing planning, promotional programs development and execution, with excellent commercial insight and good analytical skill

• Good working knowledge of Ecommerce, digital media, media strategy, marketing, or retail marketing

• Agency experience preferred

Job Responsibilities and Duties

Sales

• Manage and grow the assigned hospitals / clinics / polyclinics sectors.
• Gather and give feedbacks on competitors’ activities
• Communicate business trends internally within the team and to Manager.
• Analysing and investigating price, demand and competition.
• Monitoring performance of existing products
• Submit daily / weekly / monthly reports on activities, call planning and sector analysis to Manager.

Product/Marketing

• Organize and/or participate in talks, events and product exhibitions.
• Promotional activities for product
• Ensure the smooth running of promotions in the assigned hospitals / polyclinics / clinics sector
• Regular blitz in the assigned hospitals/ polyclinics

Job Requirements

• Strong communication & interpersonal skills with pleasant personality.
• A passion to excel in sales.
• Dynamic & team player.
• Diploma or higher qualification, preferably in Life Sciences/ Biomedical Science.
• Experience in pharmaceutical or related sales is preferred.

· Incident Servicing/Customer Support

· Respond to customer queries or issues in a timely and accurate way via phone or email.

· Ensure smooth closure of the incident within the stipulated timeframe according to the incident severity assigned.

· Analyse the available data and find the root cause of the problem or understand the query.

· Able to handle multiple incidents, ranging from simple to complex in terms of difficulty, from different customers simultaneously.

· Assist Team Lead in managing and updating customers for higher priority or critical incidents.

· Prepare Documentation

· Assist Team Lead to create reported issues or queries as incidents in the Product Support Portal.

· Assist Team Lead to review incident updates and documentations

· Contribute to Product Support/Product Development

· Consolidate customer complaints or product improvement requests from Product Support Engineers.

· Feedback to Team Lead on customer complaint(s) or product improvement(s).

· Suggest to Team Lead on process improvement(s).

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Job Responsibilities:

• Provide comprehensive HR administrative support for daily operations, encompassing recruitment, training, and development.
• Manage monthly payroll processing and related mandatory contributions.
• Oversee the full employee lifecycle, including onboarding, probationary reviews, and offboarding.
• Maintain accurate and up-to-date employee records and HR databases.
• Coordinate employee insurance renewals and updates.
• Manage work pass applications, renewals, cancellations, and associated government claims (NS, Maternity, Childcare) and grants, ensuring compliance with current regulations.
• Administer staff benefits and welfare programs, including processing monthly expense claims and managing office season parking.
• Support company events, staff engagement initiatives, and general office administration.
• Perform other duties as assigned.

Job Requirements:

• Diploma in Business/Human Resource Management or equivalent.
• Minimum 4 years of relevant HR experience, with payroll processing experience preferred.
• Strong understanding of Singapore employment law and government regulations.
• Proficient in Microsoft Office Suite.
• Positive, meticulous, and organized with strong interpersonal and communication skills.
• Team player with the ability to work independently and take initiative.

Join our company as an organized Associate Affairs Executive to support Revenue Assurance, Performance Management, and Welfare & Incentives functions.

Responsibilities

1. Revenue Assurance

• Review outstanding reports, liaise with relevant department to co-ordinate for debt recovery.
• Assist as the primary back up for the debt recovery team, daily follow-ups on outstanding transactions and ensure accurate record documentation in the Company in-house system.
• Liaise with relevant departments like legal, accounts to coordinate for debt recovery actions.

2. Awards & Events

• Prepare awards review materials for the Management’s use in monthly review meeting.
• Check the awards-related materials to ensure accuracy and currency, including eligibility, ranking, upload history, slides, and name artwork.
• Co-ordinate the monthly and annual company events, providing logistical support (setup, registration, packing, sorting, etc).
• Monitor participation in the company award events, providing updates on participation status and feedback to the Head of Department.
• Review salesperson transactions and commission inquiries, investigate flagged errors, and escalate to the IT Department for resolution.

3. Welfare & Incentive

• Respond to welfare and incentive-related inquiries.
• Resolves the issues in performance and welfare system.
• Oversee monthly adjustments for overriding, performance reconciliations, ensure proper tax declaration through the internal tax-income uploader system.
• Check the performance-related data to ensure such information is updated correctly.

Requirements

1. Degree in Business Management or its other equivalent.
2. Minimum five (5) years of working experience preferably in Business IT, Data Management & Analytics, Account management.
3. Strong in Communication skills and Problem-Solving Skills.
4. One must be flexible, adaptable, be prepared to work in a fast paced environment.
5. Proficient in using Microsoft Office application (especially Excel).
6. Preferably someone who is available immediately or at short notice.

Other Information

• Working Location : Toa Payoh
• 5-day work week, Mondays to Fridays : 9.00am to 6.00pm

Benefits

• Conducive Work Environment
• On-The-Job Training provided
• Opportunities For Growth and Progression
• Dress Code : Smart Casual
• Annual Leave up to 21 days.
• Festive Leave up to 3 days
• Work From Home Leave
• Birthday Leave and Voucher
• Volunteer Leave
• Medical and Insurance Benefit

Interested applicants are encouraged to submit a detailed resume, including expected salary and availability date, to [email protected]

We regret to inform you that only candidates selected for an interview will be contacted.

Job Description: Business Development Executive

Job Summary:

We are looking for a driven and results-oriented Business Development Executive to support our business development efforts in China and Singapore. The ideal candidate will focus on identifying growth opportunities, building relationships, and driving business expansion in these regions. The role requires a deep understanding of the Chinese and Singaporean markets, along with strong communication and negotiation skills and a strong understanding of the biotech R&D landscape to foster long-term client relationships and ensure business success.

Key Responsibilities:

1. Market Research & Opportunity Identification:Conduct market research to understand business trends, industry developments, and competitive landscapes in China and Singapore.
   Identify new business opportunities in these regions by assessing potential clients, markets, and business sectors.
   Monitor local regulations, economic conditions to ensure alignment with business goals.
   
2. Client Relationship Development:Build, maintain, and nurture strong relationships with key clients, partners, and stakeholders in both China and Singapore.
   Serve as the primary point of contact for clients, ensuring timely responses to inquiries, concerns, and business needs.
   Understand local business culture and adapt communication and negotiation strategies accordingly.
   
3. Sales Strategy & Proposal Management:Work closely with the Sales and Marketing teams to develop region-specific sales strategies and value propositions.
   Prepare and deliver customized sales presentations, proposals, and contracts to potential clients in China and Singapore.
   Negotiate terms and pricing with clients, ensuring favorable outcomes for both parties.
   
4. Collaboration with Cross-Functional Teams:Coordinate with the product, marketing, and customer service teams to deliver tailored solutions and support to clients in China and Singapore.
   Participate in joint projects and initiatives to support company objectives in both regions.
   
5. Market Expansion & Partnerships:Identify and pursue new business partnerships and collaborations that align with company goals and regional market opportunities.
   Support strategic initiatives aimed at expanding the company’s footprint and presence in China and Singapore.
   
6. Reporting & Market Intelligence:Provide regular updates and reports on business development activities, sales pipelines, and market trends in China and Singapore.
   Monitor competitors and emerging industry trends to ensure the company remains competitive in both markets.
   

Required Skills & Qualifications:

• Bachelor's degree in Business, Marketing, or related field (preferred).
• Experience in business development or partnership management within the biotechnology sector, specifically in R&D.
• Proven experience in business development or sales, with a focus on China and Singapore markets.
• Strong understanding of business cultures, regulations, and industry trends in both China and Singapore.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and manage time effectively across different time zones.

THE OPPORTUNITY

The Senior Event Executive will have logistical responsibility for several events per year including conferences and meetings of varying scale. This role involves close cooperation with Event Managers (Producer) and teams and requires ability to multi-task and take the lead when required, as well as being able to work independently on projects in a high-pressured environment.

THE WORK

• Onsite management of virtual, hybrid or physical events across Asia Pacific region.
• Set, communicate, maintain timelines and priorities on project through timeframes, status reporting, emails etc.
• Deliver meetings and events on time, within budget and participating to the realisation of concepts and proposals
• Participate in production and presentation of proposal to clients (concept, creativity, planning, timeline, budget)
• Maintain and develop long-term client relationship by meeting or exceeding client’s expectations
• Responsible for sourcing, negotiating and managing third party vendors and venues across the Asia Pacific region.
• Management of stakeholders and assigned team members, including overall resource planning of roles and responsibilities pre-event and onsite
• Conduct internal pre-program briefings and post-program debriefings, including briefing and debriefings.
• Final reconciliation (operational and financial) of all projects handled
• Onsite management of virtual, hybrid or physical events across the Asia Pacific region
• Responsible for sourcing, negotiating and managing third party vendors and venues across the Asia Pacific region.
• Ability to travel for work when required.

THE CONNECTION

• Reports directly to Director, Experiential
• Works closely in direct contact with the client, reporting, consulting, and communicating to ensure that the client is aware and satisfied of the progress.
• Works closely in direct contact with the client, reporting, consulting, and communicating to ensure that the client is aware and satisfied of the progress.

THE MUST HAVE

• Diploma/Degree qualification in Hospitality/Business/Marketing
• Being technologically savvy and comfortable with using new tools or software will be highly advantageous
• Traveling onsite inspections and accompanying events as required
• Good level of project management, organisational and time management skills
• Excellent written and oral communication skills
• Excellent eye for details
• Able to work under pressure and meet multiple deadlines
• Candidates with more experience will be considered for the Assistant Event Manager (Assistant Producer) position

ADDITIONAL LOCAL BENEFITS

• Competitive Annual Leave & Birthday Leave.
• Employer paid business Travel Insurance, Medical Unlimited Whitecoat, Dental & Vision and Mental Wellness coverage.
• Employer-paid Group Hospital & Surgical, Outpatient, Clinical, Outpatient Specialist & Personal Accident.
• Comprehensive internal L&D portal and opportunities for external courses.

• Tracking projects status and follow-up with team for the action items
• In-charge of project team timesheets and keep track of billing status
• Assist Project Manager in coordinating issued sales and purchase related documents (invoice)
• Responsible of general administration function
• Provide administrative support to the accounting department
• Daily update in Google Spreadsheet
• Stock taking
• Administrative works about general workers
• Submission for project documents to related parties

Job Description

• Provide day to day customer service support and administrative duties.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Engineering knowledge is NOT required
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Job Description:

• Competent in reading and understanding drawings and perform measurements.
• Competent in preparing Bills of Quantities.
• Competent in understanding tender/contract/document/specifications/terms of contract
• Competent in analysing quotations/prices/rates, build-up rates and perform pricing
• Competent in performing contract administration including but not limiting to valuation of payments and variations claims in accordance to contract requirements
• Competent in performing all tender activities necessary for the procurement of new projects
• Competent in performing any other activities in connection with the businesses of the holding company
• Competent in working independently as well as with a team
• Participate in any activity ancillary to the company's other objectives e.g. charity events
• Competent in completing required obligations within stipulated timings and other constraints

Job Requirements:

• Bachelor's Degree in Quantity Surveying
• Minimum 3 years of working experience, preferably in the construction industry
• Proficient in Microsoft Office Tools

We are a Singapore-based children merchandise company looking for a highly motivated Customer Service Executive to join our team!

Job Highlights:

• Opportunity for Growth
• Fun working environment
• 5 working days (9am to 6pm)

Roles & Responsibilities:

· Provide quality customer service to customers via telephone, online chats or messaging.

· Attend to inbound calls, as well as email enquiries when necessary

· Respond and follow up promptly to customer enquiries and feedback on our products and services

· Able to manage emotion well and cope with customers's demanding requests.

· Preparing and entering client’s PO/SO into the systems and coordinate in deliveries, creation of DO for deliveries.

· Filing of customers DO and SO.

· Able to work closely with the team and provide support when necessary.

· Ability to multi task and take on additional tasks/roles.

· Other ad hoc duties as assigned by Supervisors

Requirements

· Minimum Diploma or equivalent qualifications

· Preferably Junior Executive specialized in Customer Service or equivalent.

· At least 1 to 2 years of customer service experience. However, fresh graduates may apply.

· Possess good communication and interpersonal skills

· Pleasant disposition and well-groomed.

· Proficiency in English.

· PC Literate; Proficiency in Microsoft EXCEL.

· A good team player and willing to contribute to team effort to accomplish related results and performance.

· Shortlisted applicants will be notified.

· Right candidate able to start work immediate.

Sales & Customer Service (including after-sales service)

• Provide excellent product knowledge and customer service; effective selling of both the products and the brand
• Achieve sales targets as assigned
• Liasing with factory on customer's order.
• Closely follow up with customers on after sales service and other issues