Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

• Developing goals for the development team and business growth and ensuring they are met.

• Training personnel and helping team members develop their skills.

• Finding and developing new markets and improving sales.

• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office and CRM software (e.g. Salesforce)

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Responsibilities:

• Study client’s requirement and provide optimal logistics operating solutions.
• Work closely with operations to identify any out-of-scope requests, generate change request forms and update standard operating procedures.
• Be the key point of contact between business and its clients, building strategic partnerships, overseeing business performance to strengthen existing client relationships.
• Maintain up-to-date client profile with contract expiry dates and perform contract renewal with clients nearing to the expiry dates.
• Be able to negotiate rates and service scopes with existing clients.
• To support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions.
• Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility ie lead times, complaints, escalation.

Requirements:

• Bachelor's degree in Supply Chain Management / Logistics or relevant qualification and above.
• At least 5 years’ of relevant experience within a similar position in the logistics industry is preferred
• Excellent written and verbal communication skills
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient in MS Office such as PowerPoint, Excel, Words etc
• Excellent business acumen, with strong business analytical skills
• Strong project planning & management skill, and handling multiple projects, assignments and duties
• Customer oriented

Job Responsibilities:

• Negotiate and draft contracts, subcontracts, and other legal agreements with clients, subcontractors, and vendors for Accredited Checking and Building Engineering projects.
• Review contract terms and conditions to ensure compliance with company policies, legal requirements, and project specifications.
• Monitor subcontractors or vendors’ performance and address any issues or concerns to ensure adherence to contract terms and project requirements.
• Preparation of bidding and tender proposals for accredited checking and building engineering projects.
• Define, plan and review staffing requirements and direct allocation of available resources - both internal and third party to the project.
• Advice Finance department on invoicing the clients and making payments to sub-consultants/vendors for the projects handled.
• Work together with director and top management to procure new projects both in private sector and government sector.
• To perform site inspections or technical audits when necessary.

Job Requirements:

• Bachelor’s degree in Civil Engineering, Construction Management, Quantity Survey, or a related field.
• Minimum of 4 years of experience in contract management, specifically within the construction engineering or building sectors.
• Proven experience in negotiating and drafting contracts, subcontracts, and legal agreements.
• Experience managing subcontractors, vendors, and suppliers in a project-based environment.
• Excellent communication and interpersonal skills to liaise with clients, subcontractors, and internal teams .
• Ability to conduct site inspections or technical audits as necessary.

Summary

The HR & Admin Manager is responsible for overseeing and managing all aspects of the human resources function within an organization. This includes developing and implementing HR policies and procedures, managing employee relations, recruiting, and onboarding, performance management, training and development, compensation and benefits administration, and ensuring compliance with relevant labor laws and regulations. The HR & Admin Manager plays a crucial role in fostering a positive and productive work environment and supporting the organization's overall goals and objectives.

Job Duties

Human Resource

• Lead the recruitment and selection process, including sourcing candidates, conducting interviews, and making informed hiring decisions for normal or overseas hiring and BPO (*placement of staff at client location) recruitment.
• Oversee seamless onboarding and offboarding processes for employees, ensuring compliance with company policies and fostering a smooth transition.
• Develop and implement HR policies and procedures aligned with organizational objectives and goals.
• Identify, design, and execute training and development programs aimed at enhancing employee competencies and effectiveness.
• Manage compensation and benefits administration, encompassing salary reviews, bonus programs, employee benefits packages, and payroll processing.
• Offer guidance and support to managers and employees on various HR-related matters, including performance management, employee relations, and disciplinary actions.
• Address employee grievances and facilitate conflict resolution to cultivate a positive work environment.
• Maintain accurate employee records and HR information systems, ensuring utmost data confidentiality and integrity.
• Efficiently manage various forms of correspondence, including emails, letters, packages, and phone calls.
• Monitor office supplies inventory and replenish as needed to prevent disruptions in standard front office operations.
• Coordinate and schedule meeting rooms as per requests from different parties.
• Liasing with external client with regards to BPO (e.g. customer service for staff replacement)
• Task to explore set-up for a branch office in other countries (e.g., office location, registration, administrative process).
• Other tasks that may be assigned by supervisor or director.

Qualifications & Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Demonstrated track record in HR management roles, with a minimum of 3 years of experience.
• Familiarity with MOM regulations and thorough understanding of the Employment Act and industry best practices is essential.
• Experience with labor laws in Malaysia, Philippines, or Indonesia is considered advantageous.
• Capable of working autonomously or collaboratively within a team environment, adept at managing multiple priorities and meeting deadlines.
• Excellent interpersonal and communication abilities are a must.
• Strong problem-solving and decision-making capabilities.
• Proficiency in MS Office Suite is required.
• Position open to Singaporean applicants.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Leadership: Provide strong leadership and direction to the restaurant staff, fostering a positive and cohesive team environment.

Operations: Manage and supervise daily operations and events such as dining room management, inventory control, and equipment maintenance. Assume responsibility and collaborate closely with the kitchen team as required.

Financial Management: Develop and manage budgets, control costs, and maximize profitability while ensuring top-notch quality.

Customer Service: Ensure a high level of customer satisfaction through excellent service, addressing customer feedback, and resolving any issues promptly.

Menu and Marketing: Collaborate with our culinary team to create and update menus. Contribute to marketing strategies to attract and retain customers.

Recruitment:

Recruit individuals who not only have the right skills but also fit well with the team culture and values.

Ensure that new hires are integrated smoothly into the team.

Staff Training and Development: Coach, mentor, and provide ongoing training to enhance the skills and performance of our staff.

Vendor and Supplier Relations: Maintain strong relationships with suppliers to ensure the highest quality of ingredients and products at competitive prices.

Quality Control: Uphold our standards for food quality, presentation, and service.

Health and Safety: Ensure strict compliance with health and safety regulations, including food safety practices and staff training.

Problem-Solving: Handle unexpected issues and challenges that may arise within the restaurant.

We are looking for a skilled and experienced Database Lead to join our team. In this role, you will be responsible for the design, administration, and maintenance of our Microsoft SQL Server databases. You will ensure high availability, performance optimization, and integrity of the database systems while supporting data migration and integration efforts.

As a DB Lead, you will work collaboratively with both on-site and offshore teams to troubleshoot, monitor, and enhance database operations.

Required Qualifications:

· Bachelor’s or Master’s degree in Computer Science or a related field.

· 8+years of hands-on experience with Microsoft SQL Server development and database administration.

· Strong experience in database backup, recovery, and high availability configuration.

· Proven track record in performance tuning, indexing, and query optimization.

· In-depth knowledge of MSSQL database architecture and administration.

· Experience with writing complex SQL queries, stored procedures, and scripts for data migration.

· Strong familiarity with database monitoring tools and techniques.

· Expertise in configuring and managing SQL Server’s High Availability (HA) and Disaster Recovery (DR) solutions.

· Certifications in SQL Server administration (e.g., Microsoft Certified: Azure Database Administrator Associate).

· Familiarity with cloud-based databases and services (Azure SQL, AWS RDS, etc.).

· Experience with automation tools and database management frameworks.

· Strong troubleshooting and problem-solving abilities.

· Ability to work both independently and in a collaborative team environment.

· Experience in managing cross-functional communication with both onsite and offshore teams.

Project Operations Manager

Job Highlights

• Be part of a PropTech start-up
• Be part of change
• Be part of the solution

Company Introduction

iCondo is the leading provider of property management technology and solutions in Singapore and expanding rapidly in Australia and Indonesia. Founded in 2016, iCondo has been on a mission to efficiently manage condominiums, apartments, buildings, and facilities with the iCondo ecosystem.

At iCondo, we specialise in delivering innovative solutions tailored to meet the unique needs of our clients. We are committed to excellence and ensuring our projects exceed client expectations. We are currently seeking a talented and driven Project Operations Manager to join our team.

Job Description

• Develop a deep understanding of our products and the unique needs of each client or project.
• Conduct a site survey, list the hardware requirements, and set- up requirements for a proposal.
• Plan project timelines, execution strategies, and layouts to ensure efficient delivery.
• Communicate the project plan effectively to both the client and internal team members.
• Obtain necessary endorsements and approvals from stakeholders.
• Oversee the implementation of the project, ensuring adherence to the plan.
• Conduct testing and optimization to ensure project objectives are met.
• Ensure the final delivery meets specifications and our QA standards.
• Monitor performance, check hardware health analytics and trouble shoot if necessary

Qualifications:

• Proven experience in project management, with a strong understanding of operations and execution.
• Ability to think outside the box and troubleshoot problems effectively.
• Self-starter with excellent organizational and time management skills.
• Strong communication skills, capable of articulating project plans and updates clearly.
• M&E background, and technical knowledge in wiring and installation are essential
• Detail-oriented with a commitment to delivering high-quality results.
• Has a driving license

Why Join Us:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A supportive and collaborative work environment.

The chance to work on diverse and exciting projects.

How to Apply:

If you are a proactive and detail-oriented project manager with a passion for delivering exceptional results, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience to [email protected] with the subject line "Project Operations Manager Application - your Name."

Join us at iCondo and contribute to our mission of delivering top-notch solutions to our clients!

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

About Us

Green Link Digital Bank is Singapore’s inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

We are looking for a Relationship Manager to grow our business.

Responsibilities

• Formulate and implement sales strategies to solicit and develop new accounts to expand GLDB’s client base.
• Facilitate new loan and account opening applications, and proactively manage and monitor these accounts to minimise non-performing loans.
• Ensure strict adherence to internal credit and regulatory compliance requirements.
• Ensure and maintain a high standard of AML/KYC/CDD risk assessments for client profiles.
• Prepare credit proposal and propose appropriate credit mitigants for new loan applications.
• Understand customer needs and requirements and collaborate with internal stakeholders to deliver optimal solutions or propose new products.
• Represent Business Unit in ad hoc projects such as new product developments, technical enhancements, industry landscaping to contribute to Bank’s success.
• Stay informed about market trends regulatory developments, and emerging technologies to effectively educate and inform clients.

Requirements

• Relevant Bachelor’s Degree in a reputable institution.
• At least 5 years of relevant experience in Wholesale/Commercial/Enterprise Banking serving wholesale customers.
• Comfortable with outbound acquisition via phone calls to bring in new customers for the bank and to deepen the relationship for existing customers of the Bank.
• Demonstrated records of overachieving sales target under high-pressured working environment whilst balanced with risk awareness and management.
• Highly proficient in in AML, KYC, CDD, creating credit proposals, credit memo writing, and credit structuring.
• Highly self-motivated to deliver work of the highest standard with a strong sense of commitment and accountability.
• Analytical and a problem solver.
• Energetic, customer service oriented.
• Excellent interpersonal and communication skills and a strong team player.

As the Information Technology Security Manager, your primary responsibility is to establish and maintain a robust and comprehensive information security program within the organization. You will oversee all aspects of information security, including strategy development, risk management, incident response, compliance, and technology implementation.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Professional certifications in information security, such as CISSP (Certified Information Systems Security Professional) or CISM (Certified Information Security Manager), are highly desirable.
• Proven experience (typically 8+ years) in information security, with at least 2-3 years in a managerial or leadership role.
• In-depth knowledge of information security principles, practices, and technologies.
• Familiarity with relevant industry standards and regulations (e.g., ISO 27001, GDPR, HIPAA).
• Strong understanding of network security, application security, and cloud security.
• Experience in developing and implementing security policies, procedures, and standards.
• Excellent leadership, communication, and interpersonal skills.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Up-to-date knowledge of emerging security threats and trends.

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

Troubleshooting and resolving any problems with business application software.

Creating and overseeing protocols and procedures for the use of any new software applications.

Training employees on the use of any new software applications and maintaining a good work atmosphere.

Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups

Develop solutions following defined standards and high quality

Creating, executing, and maintaining company database

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Position Summary:

• Responsible to work as a Project Manager. Overall responsibility for the project in all aspects including the overall quality, schedule, cost, HSE and human relations amongst the team members. Major proposals are considered as a specific type of project. The Project Manager is the chief representative of Worley to the Client for information or decision relative to the assigned project.

Technical/Functional Responsibilities:

• Acts as "hands on" manager in a complex network of interrelated activities necessary to move technical and engineering information forward to complete the design, construction and initial operation of the required facilities
• Ensures overall direction and coordination of efforts for major proposals, E/EPC contracts for services or alternatively as a combination of various smaller projects of a similar technology or for the same Client
• Enforces the solution of problems in the following phases of a project
• project development/process design/detailed design/engineering
  design/drafting/procurement/construction/start-up
• Ensures project execution within the HSE, cost, time, quality and technical objectives to which Worley is committed
• Issues HSE instructions to employees working on a construction site and checks the adherence to HSE regulations and instructions, and ensures training of personnel in HSE aspects of their respective duties
• Ensures project execution within the final objectives as determined by Worley’s management
• Ensures project parameters are in line with legal requirements
• Prepares and issues the project execution and quality plan. Issues the project schedule; the approved budgets for services; the approved budgets for equipment (number and basic design) and bulk material quantities if required by the nature of the project
• Is sole representative of Worley towards the Client
• Reviews all Client's requests for changes
• Approves all proposed contract variations (Client changes: on Client's request or identified) before submittal and negotiates payment with Client
• Ensures that required project information flows to him
• Issues instructions for historical filing if required
• Ensures the project release to the Client
• Ensures the compliance with authority requirements
• Responsibilities includes:-
• Meeting Worley’s financial targets as set for the projects under his supervision
• The overall planning, organization, direction, coordination and control of all operations to meet the project objectives
• The (progress) payments and final acceptance by the Client (within the contract conditions and at an optimum cash flow)
• The adherence to the Worley’s organization procedures, the project execution and quality plan and project procedures
• The preparation of the project close-out report according to the Worley’s organization procedure for close-out
• Verifying that contractors, upon contract award, have been instructed with regard to the applicable legal HSE regulations and Client’s requirements
• He has the overall responsibility with respect to HSE matters for a specific project, and delegates specific related activities to his team members
• Review of the HSE performance with the construction manager
• He is responsible for seeing to it that no adverse situations exist in the projects for which he is responsible. He will instruct the project team members accordingly and he will take or initiate the necessary corrective measures

Requirements:

• University engineer in mechanical or chemical engineering, preferably with training in management techniques (or equivalent) or Industrial engineer in mechanical or chemical engineering, preferably with training in management techniques (or equivalent)
• VCA basic HSE training (or equivalent) and VCA leading HSE training (or equivalent)
• 10+ years of experience in engineering & contracting of which 3+ years of experience as a Project Manager with at least a recent EPC contract
• Sound knowledge of project management techniques
• Good understanding of relevant contractual matters
• Sound knowledge of Worley’s procedures
• Working knowledge of the application of computerized systems particularly those to be used for projects
• Broad knowledge of other professional areas within Worley
• Proven ability to communicate
• Proven social skills

We are searching for our next warehouse manager to in charge of receiving, warehousing and distribution operations. You will manage people, processes and systems in order to ensure goods are received and dispatched appropriately, and that productivity targets are met.

• Plan work rotas, assign tasks appropriately and appraise results
• Manage stock control and reconcile with data storage system
• Familiar with in-house software to monitor driver's delivery progress
• Liaise with clients, suppliers and transport companies
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Audit and report inventory while making recommendations on which items to order and restock
• Monitor workplace performance and lead training initiatives to improve employees
• oversee the planned maintenance of vehicles or forklift within the warehouse
• have a clear understanding of the company's policies and vision and how the warehouse contributes to these
• visit customers to monitor the quality of service they are receiving

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

We are searching for our next warehouse manager to in charge of receiving, warehousing and distribution operations. You will manage people, processes and systems in order to ensure goods are received and dispatched appropriately, and that productivity targets are met.

• Plan work rotas, assign tasks appropriately and appraise results
• Manage stock control and reconcile with data storage system
• Familiar with in-house software to monitor driver's delivery progress
• Liaise with clients, suppliers and transport companies
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Audit and report inventory while making recommendations on which items to order and restock
• Monitor workplace performance and lead training initiatives to improve employees
• oversee the planned maintenance of vehicles or forklift within the warehouse
• have a clear understanding of the company's policies and vision and how the warehouse contributes to these
• visit customers to monitor the quality of service they are receiving

Job Summary

As Operations Manager, you will be the strategic leader of all property operations.

Job Description

• Drive operational profitability by meeting and exceeding revenue without compromising high-quality guest service;
• Maintain efficient cost controls throughout all areas;
• Plan and direct the operations, including quality, standards, cleanliness, and guest satisfaction;
• Collaborate with all head of department to guarantee the smooth functioning of day-to-day operations;
• Conduct regular operations meetings with all department head to review normal operational issues, departmental performance goals, and guest feedback;
• Be in charge of maximising profits by consistently providing the best level of service;
• Ensure strict adherence to operating controls. SOPs, policies, procedures and service standards are consistently implemented and reviewed throughout all departments;
• Be in charge of all day-to-day inquiries, complaints, and problems at the property;
• Keep track of the hotel and restaurant's function schedule and become acquainted with any modifications or changes;
• Work with the GM/RM & Executive Chef on a daily basis to forecast and plan for hotel and restaurant business;
• Promote a positive workplace culture through effective communication and regular team meetings;
• Conduct regular inspections of all divisions to ensure good guest service, cleanliness, presentation, service delivery, personnel presentation, and grooming; and
• Any other duties as requried by the Company or management.

Job Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel and Restaurant Administration, Business Administration or related major
• 5 or more years in the management operations or related function
• Proficient in English and excellent communication skills, both written and verbal
• Key competencies such as excellent communication, interpersonal skills, oriented to details, operational knowledge, leadership, team building and financial skills.
• Able to work under pressure and extreme conditions and prioritise tasks effectively
• Have solid understanding of financial analysis and accounting principal, secondary relationships with Corporate HR, Sales & Marketing and Revenue

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.

Job Description & Requirements

Report to the Restaurant Manager or a management staff appointed by the Company

· Support and assist the Restaurant Manager in managing the restaurant

· Deputise in the absence of the Managers

· Supervise a team of service crew to ensure the restaurant smooth operation

· Handle cashiering duties and to do banking duties

· Conduct interview for new hires

· Guide and train new / existing Service Crew

· Constantly motivate and cultivate a team spirit

· Maintain utmost service standards and discipline / grooming among the service staff

· Assist in crews’ performance appraisals and confirmation

· Conduct daily check list

· Constantly obtain customer feedback to ensure satisfaction

· Attend to customer complaints (if any)

· Assist Restaurant Manager to monitor labour and F&B costing matters, including bi-monthly stock take

· Adhere to Company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned.