We are looking for committed and passionate individuals who want to make a difference, with a positive attitude and strong work ethnics.

Job Description:

• Fast track career path towards management
• Comprehensive on-job training will be provided continuously for professional development and career advancement in Financial and Investment industry
• Learn Digital Marketing, Advertising and Analytics skills, Content Marketing, Search Engine Optimisation, to stay relevant in the ever changing Digital World
• Personal mentor-ship with various accomplished lifetime Million Dollar Round Table, Court of Table, Top of Table members to impart their valuable expertise

Requirements:

• Minimum Education Criteria: Local Diploma or Bachelor's Degree
• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Top reasons to join us:

• Competitive remuneration package
• All-expense paid travel opportunities yearly
• Recognition for individual efforts
• Dynamic and fun company culture
• Maintain Work-Life Balance by having flexibility of managing your own time and schedule

Have a chat with us to find out if this career aligns with your goals and aspirations.

BUDGET- OTE 350,000 SGD (60/40 split). Someone who has team leading experience. Well verse in Analytics, AI and Digital. Strong sales track record.

Position Summary: Analytics, AI, and Digital Overlay Sales lead - APJ

We are seeking a dynamic and results-driven professional to join our team as the Overlay sales lead for Analytics, AI, and Digital in the APJ region In this role, you will be supporting and overlaying the core sales teams as a subject matter expert and co-responsible for creating and executing a strategic sales plan aligned with the goals of the International CEA and Digital organization. Reporting to the Director for APJ, ME, and ANZ, you will play a crucial role in driving sales revenue for NICE's AI, Analytics, and Digital solutions.

Key Responsibilities:

Strategic Sales Leadership: Develop and execute a robust sales strategy aligned with the objectives of the International CEA and Digital organization.

Sales Revenue Management: Drive and manage sales revenue for NICE's AI, Analytics, and Digital solutions in the APAC region, excluding ANZ.

Cross-Functional Collaboration: Collaborate closely with core selling teams and dedicated PreSales personnel for Digital and Analytics to ensure seamless integration and effective sales processes.

End-to-End Sales Management: Take charge of the CEA/Digital and AI sales process, from initial client contact through successful product implementation, demonstrating a comprehensive understanding of customer needs. In collaborative selling motions you will be able to contribute and guide the core selling teams with sales leadership specific to your portfolio.

Key Qualities and Skills:

Motivated and Creative Approach: Exhibit a high level of motivation, creativity, and an entrepreneurial mindset to achieve success in a competitive market.

Solution-Focused and Disruptive Thinking: Approach challenges with a solution-focused mindset and disruptive thinking to drive innovative sales approaches.

Cultural Diversity Management: Ability to strategically plan and execute sales across culturally diverse regions, navigating complexities in the markets for Digital Customer solutions, Analytics, and AI technology.

Thought Leadership: Lead internal and external conversations, hosting thought leadership and industry events to position the organization as a key player in the Analytics, AI, and Digital space.

Business Outcome and Value Selling: Leverage experience in business outcome and value selling to drive scale and growth within the team.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies, and have one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for learning.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their Science examinations.

Our headquarters is in Singapore, with additional offices in China, the Philippines and Malaysia. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

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