The College of Integrative Studies (CIS) at Singapore Management University (SMU is seeking to make one tenure-track appointment (at the Assistant, Associate, or Full Professor level) in the area of interdisciplinary Urban Studies, broadly construed.
Senior candidates with a track record of leading international teams in externally-funded research programmes are especially encouraged to apply. Exceptional candidates at the Associate or Full Professor levels will be considered for tenure upon appointment. The CIS delivers the University's Core Curriculum and also offers a suite of programmes including Singapore's first and only individualisable major at the undergraduate level, a Masters in Sustainability, as well as interdisciplinary Master’s and Ph.D. programmes in Asian Urbanisms.
We are interested in candidates who are able to push the boundaries of research and teaching in what might conventionally be understood as “Urban Studies”. Candidates might have thematic research and teaching interests in areas such as, but not limited to, urban infrastructures (including smart cities), urban sustainability, urban ecosystems and ecology and/or coupled human-natural systems in cities. Candidates that can demonstrate bold interdisciplinarity in both research and teaching are particularly encouraged to apply, as are those with demonstrable experience conducting research in and on cities in Asia.

Applicants should be able to:

• Design and deliver postgraduate a course on “Urban Studies: Theory and Method” to a diverse, multidisciplinary postgraduate audience
• As necessary, design elective courses that will be delivered as part of the Asian Urbanisms Master’s and PhD programmes
• Attract and supervise postgraduate research students
• Contribute to undergraduate teaching for the SMU Core Curriculum (see ​​https://cis.smu.edu.sg/core-curriculum/overview)
• Conceptualise and execute high quality research, and develop grant applications, on urban-related issues in Asia, broadly defined
• Participate actively in the research and educational communities at SMU, and contribute to at least one of the university’s three areas of strategic priority: Growth in Asia, Digital Transformation, and Sustainable Living
• Contribute to the dynamic intellectual life of CIS, as well as to interdisciplinary dialogue and exchange with colleagues from other Schools (such Computing and Information Systems, Economics, Law, Business, and the Humanities and Social Sciences)

Application procedure
We invite candidates to submit a cover letter, curriculum vitae, teaching statement, research statement, two samples of written work published in English, and evidence of teaching effectiveness (such as student evaluations). Applicants should also arrange for three academic references to be sent directly to [email protected].

SMU is committed to fostering diversity and cultivating an inclusive work environment. Applications from women and minorities are particularly encouraged.

College of Integrative Studies tenure or term-track position (Assistant Professor) for the appointment of a Lead Faculty Fellow at the Prinsep Street Residences.

The College of Integrative Studies (CIS) at Singapore Management University (SMU) invites applications for a full-time Lead Faculty Fellow for SMU's student accommodation, Prinsep Street Residences (PSR). The Fellow will also concurrently be appointed as a faculty member of the College of Integrative Studies and may hold either a tenure track or term-track appointment, commensurate with his or her qualifications.

The Lead Faculty Fellowship is a renewable 4-year administrative appointment. Tasked to cultivate a vibrant intellectual and residential life at PSR, the LFF should be a people-oriented faculty administrator experienced in operating in a dynamic environment and should possess strong leadership and people skills, aptitude for mentoring, and significant experience in similar roles demanding a high level of service and organisational responsibility.

The successful candidate will:

For CIS

• Undertake Undergraduate teaching on the university’s Core Curriculum, especially on the Freshman Big Questions team-taught module; and provide mentoring/advising to CIS students.
• Engage in disciplinary, interdisciplinary, and/or pedagogical research and publications, to an extent commensurate with (or an inverse proportion to) the high service load required of the role

For PSR

• Provide overall leadership on the ground for the PSR admin team and the undergraduate collegiate experience at PSR.
• Manage PSR’s biannual admissions exercise as well as the selection and training of student leaders (Resident Seniors and Block Leaders).
• Reside at PSR and be based in an on-site office and be available to students during the week and on some evenings and some weekends. The successful candidate will be entitled to free accommodation at PSR.
• Oversee, with the support of the Associate Fellows (also faculty) of PSR, the College of Graduate Research Studies Fellow (who also resides at PSR), the admin team and student leaders, in organising residence-based events and activities
• Act as a main point of contact between the administrative staff of the different departments at SMU responsible for the effective functioning of the residence and the PSR student experience (eg: building maintenance, student counselling services, etc).

Applicants should have a PhD degree in hand at the time of application, a track record of excellent teaching and/or experience in active and blended learning pedagogy, and related experience in overseeing residential colleges or similar environments. Candidates with higher degrees in pedagogy, adult learning, cognitive science, or psychology will be given particular attention.

Application Instructions:

Applicants should submit their applications online and attach the following documents in PDF format: (1) a curriculum vitae, (2) a statement of teaching interests and philosophy, (3) teaching evaluations, (4) a research statement (5) at least two writing samples (6) please also arrange for 3 referees to send their letters of reference.

The expected start date is from April 2025, or otherwise as mutually agreed. All applications will be treated with strict confidentiality and only short-listed candidates will be notified.

Established in 2022, the College of Integrative Studies is SMU’s seventh School and offers the flagship Individualised Major programme, the first in Singapore. The CIS also oversees the University’s Core Curriculum for all students, as well as the undergraduate collegiate experience at PSR. For more about CIS, see: https://cis.smu.edu.sg

Prinsep Street Residences (PSR) is an innovative communal living concept dedicated for residents who want to co-live and co-learn together. Nestled in the vibrant arts and heritage enclave of the Bras Basah Bugis Precinct, PSR is just an 8-minute stroll from SMU’s vibrant City Campus. More information about PSR can be found here: https://cis.smu.edu.sg/residency/stay-with-us.

Applicants should have a PhD degree in hand at the time of application, a track record of excellent teaching and/or experience in active and blended learning pedagogy, and related experience in overseeing residential colleges or similar environments. Candidates with higher degrees in pedagogy, adult learning, cognitive science, or psychology will be given particular attention.

The Business Development Manager will lead all business development efforts within the organisation, including the development and implementation of business development strategies and activities. He / She is required to identify new business opportunities to better meet the needs of existing markets and bring benefits to the organisation.

Specific Responsibilities

Individual to be involved in:

- Formulate business development strategy and in-charge of the entire business development process

- Develop new networking collaboration channels in assigned territories, market, channels, both online/offline

- Plan and organise all business development & marketing activities

- Prepare and deliver pitches to external parties like clients, partners and/or potential investors.

- To find opportunity to open other market, platform or overseas businesses

Technical Skills and Competencies

- Outstanding interpersonal and communication skills as well as a good work attitude.

- Find new business ventures that will benefit the company and and enhance the organization's advantages with demands of the current markets.

- Review marketing effectiveness metrics to improve product offers and corporate competitiveness.

Duration

- 6 months attachment

- Under Mid-Career Pathways Programme

Job Overview:

The Business Development Manager (BDM) for a Minimart is responsible for expanding the business, increasing sales, and driving overall profitability through new customer acquisition, partnerships, and market expansion. This role involves identifying market opportunities, managing client relationships, enhancing the store's brand, and developing strategies to boost product offerings and store visibility. The BDM works closely with operations, marketing, and supply chain teams to ensure growth and success within a highly competitive retail environment.

Key Responsibilities:

Market Expansion and Strategy Development:

• Identify new market opportunities for store locations and online platforms.
  Develop strategic plans to increase store foot traffic, improve sales, and expand the customer base.
  Conduct market research to identify trends, customer needs, and competitor activity.
  

Sales and Revenue Growth:

• Develop and implement sales strategies to meet or exceed revenue targets for the Minimart.
  Oversee promotional campaigns, product launches, and seasonal offers to drive sales.
  Negotiate with suppliers, manufacturers, and vendors to ensure competitive pricing and timely delivery of products.
  Monitor store performance and adjust strategies as needed to optimize sales.
  

Customer Relationship Management:

• Build and maintain long-term relationships with key customers and community stakeholders.
  Develop loyalty programs or customer engagement strategies to increase repeat business.
  Resolve customer issues or complaints in a timely and professional manner.
  Collect customer feedback to improve the store’s offerings and services.
  

Supplier and Vendor Management:

• Establish and maintain strong relationships with key suppliers to ensure an optimal inventory mix.
  Negotiate favorable terms with suppliers, ensuring cost-effective purchases without compromising product quality.
  Monitor inventory turnover and work with the operations team to ensure products are available when needed.
  

Brand Development and Marketing:

• Work with the marketing team to enhance the Minimart’s brand presence and visibility in local communities.
  Oversee the development of in-store and online promotions to attract and retain customers.
  Implement digital marketing strategies, including social media, email campaigns, and website management, to build awareness.
  Manage and optimize local advertising, such as flyers, billboards, and event sponsorships.
  

Operational Support and Collaboration:

• Collaborate with store management and the operations team to ensure efficient day-to-day business activities.
  Support store teams in achieving operational goals, including improving customer service, product availability, and store cleanliness.
  Conduct staff training on product knowledge, sales techniques, and customer service practices.
  

Financial Management:

• Monitor sales data and financial performance to track profitability and ensure budgets are adhered to.
  Develop pricing strategies to remain competitive while ensuring profitability.
  Prepare regular reports on business performance, sales progress, and market trends.
  

Competitive Analysis and Reporting:

• Conduct regular competitive analysis to keep track of pricing, promotions, and new products.
  Identify new trends in the retail space that could benefit the Minimart’s growth and customer appeal.
  Provide feedback and strategic recommendations to senior management for business development initiatives.

Stocking and Inventory Management:

• Unload deliveries from trucks and move products to their designated storage areas.
• Stock shelves with heavy items (such as bulk goods, packaged food, cleaning supplies, etc.).
• Rotate stock, ensuring older products are used first to minimize waste.
• Help maintain accurate inventory by assisting with stock counts and reporting discrepancies.

Product Handling and Movement:

• Move large, heavy items across the store as needed for product displays or restocking.
  Ensure that the products are stored securely and safely in appropriate locations to prevent damage or accidents.
  Assist in loading and unloading merchandise into and out of storage areas and delivery trucks.
  

Facility Maintenance:

• Ensure the store is clean, organized, and well-maintained, including areas where heavy items are stored.
  Assist with the repair and maintenance of store equipment as needed (e.g., shelving units, refrigeration units).
  Handle cleaning tasks that require physical effort, such as sweeping, mopping, and maintaining storage areas.
  

Assist with Store Layout and Displays:

• Help arrange products in the store to create an appealing and efficient store layout.
  Set up promotional displays or end-cap sections for featured products.
  Move heavy items around the store for seasonal changes, special promotions, or other marketing events.
  

Customer Assistance (when required):

• Assist customers with heavy purchases, such as helping them load large or bulky items into their vehicles.
  Provide help with carrying items to the checkout or assisting in moving products to the customer’s designated area.
  

Safety and Compliance:

• Follow all safety procedures when handling heavy items to avoid injury.
  Ensure that the work area is free of obstructions and that heavy lifting is done with proper techniques.
  Maintain a safe environment by adhering to health and safety regulations and reporting any hazardous situations.
  

Assist with Store Deliveries:

• Receive and inspect deliveries of heavy stock, ensuring that everything matches the order.
  Manage the logistics of moving large shipments within the store for easy accessibility.
  Assist in coordinating the storage and restocking process for large deliveries.
  

Support in Seasonal Changes:

• Help prepare the store for seasonal events, such as stocking up on holiday goods or moving large seasonal inventory.
  Assist with clearing out space for new shipments of products during busy seasons (e.g., Christmas, New Year).
  
  

• Maintain computer systems and network.
• Installing and configuring computer systems,diagnosing hardware and software faults.
• Solve technical and applications problems
• Support of related cloud drive.
• Maintain,improve and update company’s website.
• To perform frontline enquiries and reception duties;
• To manage the Student Support Services’ Reception Desk and resources to ensure it is welcoming and informative;
• Any other duties on assigned by Principal.

Design and project management of mechanical and electrical engineering systems (MVAC, Elect, Lifts, Fire Protection, Plumbing and Sanitary, etc) for building projects in the various sectors such as residential, office, commercial, hospital, institutional, etc. Engineer shall be expected to carry out design work, attendance at consultants meetings and management of the relevant M&E aspects of the construction activities.

- Degree holder with about 5 years’ experience or Diploma holders with 8 years’

experience in design and implementation.

- Able to multi-task and work in a fast paced environment

- Possess initiative, drive and ability to work independently

- Good interpersonal/communicational skills

- Experience as a consulting in the construction industry is a pre-requisite

1. Job Description:

• Good project planning, coordination, and management of projects to be on schedule, within budget and with acceptable quality in large-scale, SCADA / Control systems for MRT systems in both local and overseas.
• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.
• Able to communicate well and manage customer expectations.

1. Job Requirement:

• Degree in Electronics, Electrical, Communications or Computer Engineering with 10 - 15 years’ experience in managing large scale infrastructure projects.
• Good knowledge of standard contractual / commercial terms and conditions for engineering projects.
• Possess relevant SCADA/ Control Systems knowledge.
• Assertive and possess strong leadership qualities.
• Strong project management skills.
• Possess PMP certification will be an added advantage.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621

Design and project management of mechanical and electrical engineering systems (MVAC, Elect, Lifts, Fire Protection, Plumbing and Sanitary, etc) for building projects in the various sectors such as residential, office, commercial, hospital, institutional, etc. Engineer shall be expected to carry out design work, attendance at consultants meetings and management of the relevant M&E aspects of the construction activities.

- Degree holder with about 5 years’ experience or Diploma holders with 8 years’

experience in design and implementation.

- Able to multi-task and work in a fast paced environment

- Possess initiative, drive and ability to work independently

- Good interpersonal/communicational skills

- Experience as a consulting in the construction industry is a pre-requisite

As a part of the cbs technical team – we custom ERP developments, integration projects, and cloud apps for our global and internal customers. We create concepts, execute the implementation, and manage our projects. We are responsible for all phases of the software and project lifecycle based on our project methodology. To expand our local team in Singapore, we are looking for SAP Senior Solution Consultant/ Solution Architect.

Position: SAP Senior Solution Consultant/ Solution Architect

Modules: ABAP/ Product Development/ Cloud Platform/ BTP/ Understand Business processes/ PI/ PO/ CPI

Location: Singapore

Added Input: Candidates possessing expertise in SAP Senior Solution Consultant OR Solution Architect are encouraged to apply for this position. Upon submission of your application, a link to a questionnaire specific to the applied role will be provided. Kindly ensure timely completion and response to progress to the next phase of this application.

Job requirements

Expectation and tasks as SAP Senior Solution Consultant/ Solution Architect:

• Analyze functional requirements, create technical design and approach for complex IT solutions.
• Implement solutions independently using state-of-the-art programming languages (ABAP 7.4+, CDS, SAPUI5, Java Script) and tools (SAP Web IDE, Eclipse, ABAP Workbench).
• Participate in an Agile software development cycle and collaborate with project managers as well as functional counterparts.
• Write technical documentation and test scripts.
• Share knowledge and experience with colleagues.
• Contribute to cbs best practices and methodologies.
• For Solution Architects:Perform architectural, technology and functional consulting in global SAP template and rollout projects, as well as being involved in areas such as customer support and project coordination.
  Act as technical team lead for the requested deliverables which includes adhering to the timeline, effort and assuring quality.
  Lead part of the software development cycle participating in tasks such as establishment of development guidelines, documentation standards, quality assurance, coaching of junior colleagues, and communication with relevant stakeholders
  Collaborate with the onsite European team.
  Evaluate new SAP technologies and supporting build know-how in these areas, integrate into cbs processes.
  Be responsible for a team of developers involving tasks such as team supervision/guidance, definition of work packages, coordination and controlling tasks within projects.
  Coach colleagues in functional, technical, and methodic topics.
  For the technology area, be responsible for cbs projects and customers as well as engage in pre-sales support in all kinds of SAP technology topics.
  

Qualifications and Skills for SAP Senior Solution Consultant/ Solution Architect:

• A degree in computer science, mathematics, engineering, or any other science topic, preferably with a background in business / industry & commerce.
• At least 8 years (Solution Architect)/ 5 years (Senior Solution Developer) as an SAP ABAP developer in customer projects or a similar environment
• Knowledge in other programming languages such as JavaScript, HTML5, CSS or in topics such as HANA, SAPUI5, XSLT, Java, etc
• Having skills in Data Migration (LTMC/LSMW), AIF, Process Integration/Orchestration, Cloud Platform Integration, Business Technology Platform, Fiori development would be an advantage.
• Special matter expert knowledge in enhancing e. g. MDG Master Data Governance, GTS Global Trade Service, eWM (Warehouse Management), TM (Transport Management) desirable.
• Basic knowledge in using at least one SAP module in the areas of logistics or finance.
• Exposure to Agile Scrum methodologies beneficial
• Fluent in English (verbal and written)
• Work independently and organize one’s tasks.
• Interest in projects using the newest technologies.
• Desire for a dynamic and prestigious work environment

ME: This is you

• An analytical and problem-solving consultant with the desire to develop your own skills and talents.
• An eloquent and extroverted person happy to support our pre-sales cycle.
• Passionate and determined while appreciating teamwork.
• Willing to take over responsibility and to make decisions.
• Able to lead a small team, with strong social and communication skills.

WE: That's us

• A great team of passionate consultants
• Strong personalities that are fair, open, and respectful to each other
• Attractive and competitive salary and package
• A company that continuously spends more than 6% of its revenue in the education of its employees

Interested in sharing the ONE passion?

We’d love to hear from you! Don’t hesitate to contact us by phone, email or LinkedIn. We look forward to receiving your application documents, which should include your résumé (along with project descriptions), salary expectations, and references (if available). If you have any questions, please feel free to contact us.

Due to high volume of applicants, only shortlisted candidates will be notified.

What you'll be doing

• Oversee workplan performance, risk assessments, and cost control strategies to support strategic goals
• Build strong stakeholder relationships and ensure clear communication on updates and progress
• Develop, manage, and forecast budgets, analysing variances to improve financial planning
• Lead project planning, resource allocation, and process improvements to ensure smooth execution
• Manage daily operations, vendor relationships, and reporting to align with organisational objectives

What we're looking for

• Bachelor Degree level from a recognised institute and above in Business Management/ Finance or related studies
• 7 - 8 years of working experience, preferably 2 year experience for similar role as a leadership position in Healthcare/ Biomedical/ Pharmaceutical environment
• Proficient with advanced Microsoft Excel
• Familiarity with forecasting methods and data analysis

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

We are now seeking a Partnerships Business Development Manager to drive growth by building and nurturing relationships with key Affiliates, VIP clients, and Brokers. This role will be instrumental in expanding our presence within these high-impact segments, ensuring long-term success through strategic partnerships and innovative solutions tailored to the needs of high-value customers.

Be at the forefront of Crypto.com's expansion into high-value segments – Affiliates, VIPs, and Brokers. In this dynamic and fast-growing crypto space, you'll have the freedom to shape your network, creating meaningful partnerships that drive value for both Crypto.com and your clients.

You’ll take the lead in building strategic relationships with top Affiliates and Brokers, identifying high-potential VIP clients, and customizing solutions that cater to their unique needs. From launching innovative affiliate campaigns to designing tailor-made programs for brokers, every deal you close will play a vital role in strengthening Crypto.com’s presence in the market.

Your creativity will be at the heart of this role – whether it's crafting new incentives for VIP clients or collaborating with internal teams to develop never-before-seen products for your partners. With the support of a world-class team, you'll have the opportunity to take risks, test new approaches, and leave your mark in shaping the future of crypto partnerships.

Responsibilities:

• Identifying and developing new partnerships with media and Affiliates (e.g., KOLs, influencers, and other local crypto leaders), to attract first-time-depositors and trades;
• Identifying and developing new partnerships with Brokers and enhancing Crypto.com’s broker program. Also maintaining and growing relationships with current brokers.
• Identifying and reaching out to VIP clients.
• Maintaining the existing KOLs relationship and performance;
• Providing timely, satisfactory, and trustworthy customer service and issue resolution to Crypto.com's Affiliates, Brokers and VIPs, proactively liaising with Crypto.com's internal team, as well as providing improvement recommendations to Crypto.com's management team;
• Keeping up with the latest trends on social media, such as YouTube, TikTok, etc., and within the Blockchain influencer community.
• Attend Conferences, represent crypto.com engaging with Affiliates, Brokers and VIPs, increasing awareness of our products and services
• Conducting community reach activities, attend crypto community gatherings, meetings to expand and deepen our institutional footprint
• Researching on market & competitor trends in the crypto space;
• Drafting and closing client or partnership agreements;
• Maintaining ongoing contact with Affiliates, Brokers and VIP clients, keeping track of client feedback, and recommending product improvements.

Requirements:

• Previous experience in Crypto or Blockchain in the local markets, with existing relationship with or knowledge about influential figures in the local ecosystem.
• Network/book of clients within Affiliates, KOLs, VIPs, and Brokers space
• 1+ years experience in digital assets/cryptocurrency/web3/blockchain space
• 2+ years work experience in selling financial products
• Candidates with more experience would be considered for a Senior Institutional Sales Position
• Demonstrable track record of initiating, managing & monetizing relationships with clients or partners eg. driving business results with clients & partners, drafting documentations & agreements;
• Excellent command of professional written & oral English, writing & presentation samples are welcome.

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SUMMARY

Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area; or
• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years of experience as Executive Pastry Chef / Pastry Chef in the hotel industry.

CORE WORK ACTIVITIES

Leading the Discipline Teams

• Supervises and manages employees; understands employee positions well enough to perform duties in employees' absence.
• Supervises and coordinates activities of cooks and workers engaged in pastry preparation.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Ensures and maintains the productivity level of employees.
• Supervises pastry preparation shift operations.
• Communicates performance expectations in accordance with job descriptions for each position.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results.
• Leads shifts while personally preparing food items and executing requests based on required specifications.
• Represents the property in media events as needed.
• Facilitates pastry classes for customers and the community.

Ensuring Culinary Standards and Responsibilities are Met

• Develops, designs, or creates new ideas and items for pastry kitchen.
• Follows proper handling and right temperature of all food products.
• Maintains food preparation handling and correct storage standards.
• Recognizes superior quality products, presentations and flavor.
• Ensures employees maintain required food handling and sanitation certifications.
• Ensures compliance with all applicable laws and regulations regulations.
• Assists the Executive Chef with menu development associated with pastry.
• Operates and maintains all department equipment and reports malfunctions.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Assists in determining how food should be presented and creates decorative food displays.

Ensuring Exceptional Customer Service

• Monitors and provides service behaviors that are above and beyond for customer satisfaction.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Responds to and handles guest problems and complaints.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Maintaining Culinary Goals

• Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc.
• Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work.
• Supports procedures for food and beverage portion and waste controls.
• Purchases appropriate supplies and manage inventories according to budget.
• Trains employees in safety procedures.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Uses all available on the job training tools for employees.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Description

1. Inspection for production and delivery of PC components, ensure that the works are as per project specification.
2. Proper management of materials, workmanship of work and work area.
3. Ensure workplace safety and enforce safety measures at all times.
4. Coordinate with inspectors and logistics for smooth flow of work.
5. Submission of daily, weekly and monthly reports.

Requirement

1. A diploma in Civil Engineering or its equivalent.
2. Minimum 2 years of related work experience.
3. Excellent written & verbal communication skills with Customers, Contractors and all level of staff.
4. Good organizational and time management skills.

About Chambers International

Established in 1980, Chambers International, has built a strong presence in Singapore as a reputable group of companies providing a comprehensive range of professional real estate consultancy services, including integrated facilities management and strata title management.

We're Hiring!

The ideal candidate should have excellent organizational and time management skills, as well as strong attention to detail. Good knowledge in computer skills and previous experience in data entry/administrative role is preferred. If you are a proactive and reliable individual with a positive attitude and a willingness to learn, we welcome you to join our team.

Responsibilities:

• Manage full sets of accounts
• Prepare the monthly financial reports on timely
• Liaise with auditors for yearly audits for audit or tax purposes.
• Prepare and submit quarterly GST return.
• Provide training and mentorship to junior account staff, helping them develop their skills and knowledge.
• Ensure financial operations comply with policies and regulations.
• Other Ad hoc duties as assigned

Requirements:

• Diploma in Accounting or equivalent
• Minimum 3-5 years accounting experience
• Proficient in computer skill such MS Office
• Relevant experience in the residential development or service industry
• Possess fluent communication and interpersonal skills
• Meticulous, organised and detail-oriented
• Hardworking and responsible team player
• Able to work in a fast-paced environment and manage multiple tasks at one time

Interested applicants please indicate in the resume with details below:

• Notice period/Intended start date
• Last drawn and/or current salary
• Expected salary
• Reasons for leaving current and/or last employment
• Position applied for in the email

We regret that only shortlisted candidates will be notified.

Accountabilities:
1. Learner-Centered Service Delivery: Execute the day-to-day work processes for the smooth delivery of services to SIM GE learners. Support the Supervisor in monitoring the day-to-day work processes for the smooth delivery of services to SIM GE learners.
2. Leadership: Provide guidance to team members to perform their duties effectively and efficiently.
3. Performance Management: Conduct monthly analysis of the team's student interactions through the monthly scorecard; provide training and coaching to team members to improve performance if required.
4. Budgeting and Resource Allocation: Provide inputs for the annual budget of Student Services department.
5. Continuous Improvement and Innovation: Plan, review and supervise improvements on systems and processes to improve the efficiency and effectiveness of Student Services department.
6. Quality Control: Implement check procedure and monitors to ensure that SIM GE student interactions are responded to in accordance to policies, procedures and regulatory requirements. Support and coordinate audits on Student Services department.

Job Requirements:
Academic Education and Work Experience:
1. Preferably degree with at least 3 - 6 years of relevant work experience, including in a supervisory position, within a customer-focused environment, preferably in an education setting
2. Understanding of frontline customer/call centre operations, with knowledge of customer service and enquiry-handling processes
3. Bilingual with good command of spoken and written English
4. Working knowledge of Microsoft Office software

Skills:
1. Excellent interpersonal, communication and presentation skills
2. Good planning and organisational skills
3. Ability to engage effectively with people of diverse background 4. A team player who is able to work with academic staff and administrative support personnel

Personal Attributes:
1. Result-oriented
2. Resourceful
3. Able to work independently and as a member of multiple and varied teams

JOB SUMMARY

Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.

CORE WORK ACTIVITIES

Assisting in Leading Kitchen Operations for Property

• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

• Develops and implements guidelines and control procedures for purchasing and receiving areas.
• Establishes goals including performance goals, budget goals, team goals, etc.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Manages department controllable expenses including food cost, supplies, uniforms and equipment.
• Participates in the budgeting process for areas of responsibility.
• Knows and implements the brand's safety standards.

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.
• Monitors the quality of raw and cooked food products to ensure that standards are met.
• Determines how food should be presented, and create decorative food displays.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employees maintain required food handling and sanitation certifications.
• Maintains purchasing, receiving and food storage standards.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ensures employees are treated fairly and equitably.
• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
• Administers the performance appraisal process for direct report managers.
• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Manages employee progressive discipline procedures for areas of responsibility.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.

Job Description (JD)

Position: Workplace Administrator/Administrative Executive

Location: Singapore

Job Responsibilities:

1. Workplace Maintenance

a. Oversee the overall cleanliness and organization of the office.

b. Liaise with cleaning staff to ensure high standards of hygiene and cleanliness are maintained.

c. Conduct regular checks of office facilities and address maintenance issues promptly.

2. Client Reception

a. Prepare and manage meeting rooms for client visits, including refreshments and necessary materials.

b. Provide professional and friendly reception services to visitors.

3. Storage and Inventory Management

a. Organize and maintain the office storage areas.

b. Track and replenish office supplies to ensure availability for employees.

c. Manage the inventory of stationery, office equipment, and other consumables.

4. Office Equipment Maintenance

a. Monitor and coordinate maintenance of office equipment, including printers, copiers, and other workplace tools.

b. Ensure all equipment is functioning properly and address any malfunctions with service providers.

5. General Administrative Support

a. Assist with other administrative tasks as needed to ensure smooth office operations.

b. Support internal events or activities, ensuring the workplace is ready for all occasions.

Job Requirements:

1. Education and Experience

a. Diploma or equivalent qualification; no prior experience is required, but administrative experience is a plus.

2. Skills

a. Good organizational and time-management skills.

b. Ability to multitask and work independently.

c. Basic understanding of office equipment maintenance is preferred.

3. Personality Traits

a. Friendly, approachable, and willing to assist others.

b. Strong attention to detail and a proactive attitude.

4. Other Requirements

a. Must be a Singapore Citizen or Permanent Resident (PR).

5. Language

a. Proficiency in English; knowledge of Chinese is a plus to coordinate with diverse stakeholders.

6. Availability

a. Must be available to work full-time, based in the office.

Role Overview

Reporting to the Chairman & Managing Director with dotted line to Finance Director in Singapore, this pivotal role combines strategic advisory and financial leadership responsibilities within the Lubritrade Group. The incumbent will oversee the organization’s financial planning, strategic direction, governance, investment strategy, and performance management.

You will lead financial due diligence, performance analysis, and M&A initiatives while advising the senior executive team on long-term strategic goals. A key focus will be driving growth, financial sustainability, and legacy preservation while ensuring financial governance and operational efficiency across diverse business units.

Key Responsibilities

1. Business Advisory, Strategic Leadership & Execution

- Strategic Advisor to Leadership: Act as a trusted advisor to the Chairman and Managing Director, providing expert insights on corporate governance, financial strategy, and risk management to ensure the group’s long-term sustainability and success.

- Financial Strategy Development (vision level): Partner with the Managing Director to chart out and refine the financial roadmap taking into account of the Chairman vision, develop and execute comprehensive financial strategies that support long-term growth, capital efficiency, and profitability.

- Business Strategy & Execution (business unit): Lead the engagement with the business units to define and execute strategic financial goals, ensuring alignment with broader organizational objectives. Provide recommendations on operational improvements and cost efficiency to maximize shareholder value.

- Centralized Finance Operations: Oversee the centralization of financial operations across the group, driving efficiency and consistency in financial reporting and planning.

2. Performance Management, Governance & Control

- Performance management: Lead the development and implementation of a performance management systems, including a balanced scorecard, KRAs and KPIs to ensure operational alignment with business objectives and optimize financial outcomes and ultimately ensuring all business units and support functions are working towards the same goals

- Governance & Risk Management: Partner with the Finance Director to lead the development and implementation of robust internal controls, audit policies and financial governance frameworks that ensures transparency, accountability, and compliance with industry standards and mitigating financial risks across the organisation.

- Risk Assessment & Mitigation: Proactively assess and mitigate financial risks across the group, ensuring that financial controls, fraud prevention measures, and compliance protocols are in place

3. Investment Strategy & M&A Support

- Investment Gatekeeper: Serve as the primary gatekeeper for new investment opportunities, leveraging your deep expertise to evaluate risk, providing comprehensive financial analyses, valuation models, and scenario planning to empower informed decision-making at the senior leadership level.

- Investment & Capital Allocation: Proactively scan and advise the Chairman and Managing Director on strategic investment opportunities, capital allocation, and portfolio diversification strategies that align and strengthens the group’s future growth goals. Ensure that investments support long-term profitability and risk management.

- M&A Strategy & Execution: Lead and support M&A initiatives, including due diligence, financial analysis, valuation, and post-merger integration. Ensure that M&A activities are aligned with the group’s long-term strategic objectives and enhance financial performance.

4. Business Succession Planning & Legacy Management

- Succession Planning: Collaborate with the Managing Director, Finance Director and Chairman to design and implement an integrated business succession plans that address leadership transitions, wealth distribution, tax efficiency, and asset transfer—ensuring the smooth continuation of the business across generations.

- Legacy Preservation: Develop strategic frameworks to preserve the group's legacy, ensuring continuity, stability, and success under future leadership.

Experience and Skills Required:

- Educational Qualifications: A degree in Finance, Accounting, or a related discipline. Professional certifications such as CPA, CFA, or equivalent are highly desirable.

- Experience: Minimum of 10-15 years of experience in senior financial leadership roles, with a focus on business strategy, financial planning, and governance. Experience in multinational organizations is highly preferred.

- Expertise: Strong experience in developing and executing financial strategies, overseeing corporate governance and financial planning.

- Leadership: Demonstrated ability to lead, mentor, and manage diverse finance teams while influencing cross-functional leadership teams.

- Commercial Acumen: Deep understanding of financial analysis, investment strategies, and financial risk management. Ability to drive performance through data-driven decision-making and scenario planning.

- A proven track record in managing and optimizing complex financial portfolios and navigating the intricacies of business succession, investment planning, and wealth management.

- M&A & Due Diligence: Proven ability to manage complex M&A processes, from due diligence through post-deal integration, ensuring alignment with strategic objectives.

- Communication Skills: Excellent communication and interpersonal skills, with the ability to simplify complex financial concepts for non-financial stakeholders and effectively communicate strategy to senior leadership.

Key Competencies & Behaviours

- Visionary leadership: Ability translate the Chairman’s aspirations into a pragmatic, forward-looking financial strategy, ensuring continuity, growth, and legacy preservation

- Strategic Thinking: Ability to think critically about long-term business goals, ensuring that financial and business strategies are aligned with organizational vision.

- Leadership & Influence: Strong leadership skills, with the ability to lead teams, influence key stakeholders, and drive organizational change.

- Financial Expertise: Deep financial acumen, with experience in financial strategy, forecasting, and analysis across multiple business units.

- Collaboration: Ability to work closely with senior leadership and cross-functional teams, driving alignment and delivering impactful results across business units.

- Governance & Compliance: Strong understanding of corporate governance, risk management, and regulatory compliance, ensuring business operations align with industry standards.

Why Join Us?

This hybrid role offers an exciting opportunity to blend strategic business advisory with senior financial leadership, directly contributing to the long-term success and growth of the organization. You will be instrumental in driving both the financial and strategic direction of the group, partnering with top executives to achieve ambitious goals. If you are a seasoned professional with a strategic mind-set and strong financial expertise, we invite you to explore this unique and exciting opportunity to shape the future of our organization.

A provider of comprehensive security solutions in Singapore, is seeking a dynamic and results-driven Business Development Manager to join our team. With a strong reputation for delivering top-tier security services, we are dedicated to protecting our clients' assets and ensuring peace of mind.

In this role, you will be responsible for expanding our customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Responsibilities

• Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.
• Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.
• Conduct market research to understand potential clients and the competitive landscape.
• Create and deliver compelling sales proposals that showcase the value of our security services.
• Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.
• Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.
• Strategize business expansion, balancing financial goals with customer satisfaction.
• Attend industry events and networking sessions to promote company services and build business relationships.
• Prepare regular reports on sales performance, market trends, and competitor activity.
• Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements

• 3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.
• Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.
• Track record of success in sales, business development, or account management, particularly in achieving revenue targets.
• Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.
• Ability to conduct market research and competitive analysis to identify new business opportunities.
• Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.
• Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

• Salary negotiable based on experience and industry expertise.
• Performance-based incentives to reward high achievers and drive growth.
• A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.
• Collaboration with senior leadership, providing exposure to high-level decision-making.
• Flexibility and autonomy in managing client relationships and business development initiatives.

Please submit resumes to [email protected]

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job description

Corporate Secretarial Executive

We are currently seeking a highly capable and experienced Senior Corporate Secretarial Executive to join our growing team at JDT Management Services Pte Ltd. This is a full-time role based in our City hall office. As a Senior Corporate Secretarial Executive, you will play a key role in supporting our clients with all aspects of corporate compliance and company secretarial duties.

What you'll be doing

• In charge of a portfolio of clients for the corporate secretarial work
• Advising clients on statutory and regulatory compliance requirements
• Preparing and filing all necessary documents and forms with the relevant authorities
• Organising and attending board and shareholder meetings, including preparing agendas, minutes and other supporting materials
• Maintaining statutory registers and records for client companies
• Providing guidance and support to clients on good corporate governance practices
• Liaising with other professional advisors such as lawyers and accountants as needed
• Assisting the director to supervise and mentoring junior member of the team

What we're looking for

• 2-3 years' experience in a similar corporate secretarial role, preferably within a professional services firm or corporate secretarial practice
• Excellent knowledge of Singapore's Companies Act and other relevant legislation and regulations
• Excellent communication and interpersonal skills, with the ability to explain complex legal and regulatory requirements to clients
• Proficient in the use of relevant software and systems for company secretarial duties
• Preferably a degree holder or with a relevant professional qualification either in corporate secretarial, accounting or administration

What we offer

At JDT Management Services Pte Ltd , we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, excellent career development opportunities, and a range of benefits including upgrading training seminars and an opportunity to be promoted to manager level.

About us

JDT Management Services Pte Ltd is the secretarial arm of Joe Tan & Associates PAC Chartered Accountants'. A leading provider of accounting, tax, and corporate advisory services in Singapore. With over 20 years of experience, we have built a reputation for delivering high-quality, tailored solutions to our diverse client base. Our team of dedicated professionals is passionate about helping our clients achieve their goals and we are committed to fostering a collaborative and innovative work culture.

If you are interested in this exciting opportunity, please apply now.

Job summary

Lead a dynamic corporate secretarial team. Excellent career growth and benefits at top accounting firm.

Key selling points

• We offer competitive salary package
• Supportive colleagues
• Great learning opportunity

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximise room sales by up-selling.
• Manage group reservation and rooming list.
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.

• Provides check in, check out and to deliver service quality during the guest journey.
• Check, follow up and coordinate daily affairs.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Propose and introduce improvement scheme in system, work procedures and service standards.
• Support the Front Office Manager and department in ensuring compliance with Front Office policies and procedures.
• Demonstrate knowledge of and adherence to property fire safety and emergency procedures.
• Proactively anticipate guest needs and requests, delivering personalized service to create memorable experiences.

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Well-groomed with excellent interpersonal and communication skills.
• Positive work attitude, able to work independently and in a team.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

KEY KPI’s

• KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels.

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System
• Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
• Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
• Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
• Strong team playing skills and act with utmost integrity.