Responsibilities:

• Prepare, schedule, coordinate and monitor the assigned engineering projects
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications
• Interact daily with the clients to interpret their needs and requirements and represent them in the field
• Perform overall quality control of the work (budget, schedule, plans, personnel’s performance) and report regularly on project status
• Assign responsibilities and mentor project team
• Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support
• Review engineering deliverables and initiate appropriate corrective actions

Requirements:

• Proven working experience as a Project Engineer
• Excellent knowledge of design and visualisations software such as AutoCAD
• Advanced MS Office skills
• Familiarity with rules, regulations, best practices and performance standards
• Ability to work with multiple discipline projects
• Project management and supervision skills
• Decision making ability and leadership skills
• Current engineer license
• Time management and organization skills
• BS degree in Engineering or relevant field

What to expect You will be expected to independently engage agencies to drive adoption and a successful use of our product. This would include e.g.: ● Understanding in-depth how to use / configure / work with our product ● Assisting in the development and execution of marketing/outreach campaigns to build awareness of our product ● Runworkshops, events, webinars etc. to deepen understanding and desire for our products, and to identify potential leads / customers ● Acting on leads to understand customers’ needs and to advise them on how our product can address these needs, with an aim for conversion ● Planning for and helping to develop / maintain resources for agencies to learn how to use our software in a self-help fashion with an aim to scale sustainably ● Driving customer success, by providing advice to existing users on how they can best use the product (or new features) to meet their needs ● Collating user feedback (both prospective and current users) and working closely with the product team to shape its roadmap and go-to-market strategy Howtosucceed: ● Minimum of 5 years’ experience in a business development role, account manager role, client engagement manager role, or related roles involving direct engagements with potential clients for software products or services. ● Confident in public speaking and ability to independently run workshops, clinics and webinars, and broad-based engagement activities ● Confident in engaging and cultivating relationships with clients to drive adoption and customer success ● Proficient in English (verbal & written); excellent communication and interpersonal skills ● Biasforaction; willingness to learn quickly, adapt, and proactively solve problems ● Ability to thrive in an a high-pace and ambiguous / agile environment ● Experience in engagement management for public service products will be a plus ● Experience in customer relationship management (CRM) or case management systems (CMS) will be a plus ● Experience in digital marketing, events planning will be a plus ● Experience in copywriting and graphics design will be a plus

Responsibilities

• Planning and Implementing of Electrical, lighting control system and Hotel Guestroom System
• Testing and commissioning of lighting control system and motion sensors
• Project Management

Requirements

• 1-2 years working experience in Electrical, Lighting / CCTV / building automation
• Working experience with Lutron, KNX Lighting Control Systems
• Ability to communicate effectively
• Self-motivated and able to work independently
• NITEC/Diploma/Degree in Electrical/Electronic/Information Technology/ Computer Science or equivalent

Responsibilities:

· Coordinate with consultants and clients.

· Monitor and report on project progress. Investigate and highlight potential issues to the management in a timely method.

· Liaise with project site teams and ensure timely completion of activities.

· Monitor procurement of project-related services and materials.

· Responsible for planning and supervising the site progress and coordination with Sub-Contractor / Clients.

· Attend site meetings & liaise with clients on all project issues.

· Ensure timely delivery & keep track of all incoming materials for assigned projects.

· Any other duties as assigned by Director.

Requirements:

· Candidate must possess at least a Diploma in any field.

· Work experience preferably in the Construction or Interior design industry.

· Understanding of architectural trades.

· Proficient in AutoCAD will be added advantage.

· Ability to work independently and communicate with all levels.

· Good personality with good integrity and a strong sense of responsibility.

· Hardworking and willing to learn.

1. Key Responsibilities:

Customer Relationship Management:

• Serve as the primary point of contact for customers during the entire project lifecycle.
• Build strong, lasting relationships with clients, understanding their needs and expectations.
• Provide regular project updates, managing customer expectations and handling issues effectively.

Project Planning and Execution:

• Develop project plans, including timelines, resource allocation, and budgets, tailored to the customer’s requirements.
• Define project scope, deliverables, milestones, and objectives in collaboration with clients and internal teams.
• Coordinate with sales, technical, and support teams to ensure that all project requirements are clearly understood and met.

Cross-functional Team Coordination:

• Lead and coordinate internal teams (e.g., development, design, testing, support) to ensure timely delivery of the project.
• Ensure all team members are aligned on project goals, timelines, and client expectations.
• Manage dependencies across teams and departments to ensure smooth project execution.

Customer Training and Support:

• Ensure customers are adequately trained on the solution, including product functionality and best practices.
• Provide hands-on support and guidance during the implementation phase to ensure a smooth transition.

Quality Assurance and Delivery:

• Ensure that deliverables meet quality standards and customer expectations.
• Manage customer feedback and ensure any necessary adjustments are made.
• Ensure projects are delivered on time, within scope, and within budget.

Post-Project Handover:

• Manage the transition from project completion to ongoing support and maintenance.
• Ensure that the customer is satisfied with the outcome and follow up to address any issues after go-live.

Qualifications and Skills:

• Diploma’s or Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• 3-5 years of experience in customer-facing project management roles, ideally in a technology or SaaS environment.
• Proven experience in managing customer projects with a strong focus on delivering quality outcomes.
• Basic understanding of technical concepts related to software, cloud platforms, integrations, and IT systems.
• Exceptional communication and interpersonal skills to engage with clients and internal teams effectively.
• Strong problem-solving, organizational, and multitasking abilities.
• Excellent time management skills with the ability to prioritize and manage multiple projects simultaneously.
• Customer-focused attitude with a passion for ensuring client satisfaction and project success
• Experience working in a specific industry (e.g., enterprise software, cloud solutions, data analytics) is a plus.
• Occasional travel may be required to client sites, depending on project needs.

Dear Applicants,

i.Poise Design is an interior design company that prides itself on premium quality design and service. We believe in liveable luxury- assisting customers to co-create luxurious environment while not forgetting practicality, liveability and sustainability of the end design. We are also one of the few interior designer companies in Singapore that provide interior decoration services to customers who will like to spruce up an existing location.

We are currently expanding our services and are looking for project managers who are able to communicate well with designers and clients.

Job description:

- Coordinate with and manage renovation vendors

- Manage project timelines and schedules

- Manage project job sites

Job requirements:

- Lead a team of Site Coordinators

- Able to verbally communicate fluently in English and Mandarin is a must

- Able to withstand the stress of handling multiple client/vendor chat groups (of up to 100<)

- Basic knowledge of using Microsoft Word and Excel

- Eye for details

- Having a personal vehicle is a requirement

- In your reply to this posting, insert the word "Gold" in the subject header

- WIllingness to learn

Benefits:

- Annual leave increment every year of up to 21 days/year

- Flat hierarchical structure

- Free healthcare benefits with over 200 panel clinics nationwide

- Full work insurance coverage

- Office located in Kallang (central fringe)

- Positive working atmosphere and environment

- Profit sharing

- Transport claims

*Only Singaporeans and PRs may apply.

Interested parties may also send your resume to [email protected].

We regret that only shortlisted applicants will be notified.

Project Manager:

The Project Manager is responsible for overseeing the planning and implementation of an entire project through budgeting, hiring team members, sourcing suppliers and planning the project release. Their duties include setting deadlines, providing feedback and communicating with clients about the status of their project.

Duties and responsibilities:

• He/She must develop a plan of action to get a project completed, working across departments to ensure their needs and wants are included within the confines of the project and budgetary restrictions.
• Develop project plans that identify resource and budgetary needs
• Host project meetings at least once a week with team and managers
• Provide feedback, advice, project updates and encouragement to team members
• Manage deadlines and push the team to ensure timeliness
• Coordinate with vendors and suppliers as needed· Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines
• Delegating tasks on the project to employees best positioned to complete them
• Making effective decisions when presented with multiple options for how to progress with the project
• Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
• Communicating with executives or the board to keep the project aligned with their goals
• Performing quality control on the project throughout development to maintain the standards expected
• Adjusting schedules and targets on the project as needs or financing for the project change

Requirements:

• At least 3-5 years related experience in project management, planning, and tracking, usually in a project manager role
• Experience working with business stakeholders in related industries
• Experience with and understanding of full project or product lifecycle
• Proficiency with project management tools, methodologies, and related technology
• Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills
• Data analysis/Organization/Time management Skills
• Written and verbal communication
• Demonstrate leadership through coaching, mentoring, and team building
• Problem-solving mind-set
• Leadership qualities, such as motivation techniques and conflict-management
• Computer literacy for spreadsheet and word processing software
• Time management skills, especially familiarity with calendar management and goal setting
• Familiarity with the work being done by each team member
• Knowledge of project management processes, such as Scrum and Agile
• Hands on experience in Manpower based projects is preferred with experience of recruitment.

· Oversee the implementation of Smart Building System projects.

· Understand system design, review technical specification including quotation.

· Monitor site work and responsible for shop drawing, catalogue, material submissions.

· Supervises departmental policies and procedures and standard of work performance.

· Implement and direct a program to ensure efficient execution of turnkey projects.

· Co-ordinates departmental activities and attend meetings and liaison work with consultants/ clients / main contractors / vendors.

· Provide functional direction to assigned personnel.

· Monitor and control operation to achieve the targeted turn-around time, productivity, quality, environmental, occupational health & safety standards.

· Provide safe custody, control and maintenance of all equipment and special tools used by the department.

· Propose and implement improvement works to client.

· Establish and maintain courteous / co-operative relationship with clients.

· Control project budget

QUALIFICATION

· Diploma in Engineering

COMPETENCIES (Knowledge, Skills & Attitudes)

· Technical drawing.

· Building Management System.

· Types of Extra Low Voltage systems.

· Interpersonal savvy.

· Timely decision making.

· Managing and measuring work.

· Organizing.

· Planning.

· Project Management.

· Customer Focus.

· Perseverance.

· Team player.

Project Manager Responsibilities:

• Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Meeting with project team members to identify and resolve issues.
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Preparing status reports by gathering, analyzing, and summarizing relevant information.
• Establishing effective project communication plans and ensuring their execution.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Identifying and developing new opportunities with clients.
• Obtaining customer acceptance of project deliverables.
• Managing customer satisfaction within the project transition period.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.
• ERP project oversight.

Project Manager Requirements:

• A bachelor’s degree or master's degree in a related field.
• Project Management Professional (PMP) certification is a plus.
• Proven experience in project management.
• Ability to lead project teams of various sizes and see them through to completion.
• Strong understanding of formal project management methodologies.
• Experience as a construction project manager, IT project manager, or ERP project manager.
• Able to complete projects in a timely manner.
• Understanding of ERP implementation.
• Experience overseeing a construction project.
• Budget management experience.

Digipixel is a Cyber Trust (Tier 2) Certified digital agency, specialising in web solutions, eCommerce development, branding, and cybersecurity-focused digital marketing.

As a Pre-Approved Vendor under IMDA’s SMEs Go Digital initiative, we are recognised for delivering secure, scalable, and innovative eCommerce solutions that empower businesses to excel in Singapore’s dynamic digital economy.

Key Responsibilities

• Manage the end-to-end coordination of multiple projects, ensuring deliverables are on time and within scope.
• Create and maintain project schedules, resource allocations, and budgets.
• Collaborate with internal teams (design, development, marketing) to ensure seamless execution.
• Monitor project progress and identify potential risks or delays, implementing solutions proactively.
• Maintain comprehensive project documentation, including meeting notes, project plans, and status updates.
• Act as the primary liaison between internal teams and clients for project-related matters.

Required Skills and Qualifications

• Technical Skills: Experience with project management tools like ClickUp.
• Soft Skills: Excellent organizational and multitasking abilities.
• Experience: 2–3 years in project management or coordination, preferably in a digital agency or IT environment.
• Tools Proficiency: Familiarity with web development or digital marketing processes is a bonus.

• To manage and accountable for project deliverable as per contract requirement, company processes and to lead a team of Site Supervisor, Company Technician & Subcontractors to achieve the set objective.
• Develop comprehensive project management plan including scheduling, resource - and capacity planning and quality assurance.
• Accountable for Safety Implementation on site as per Schindler Standards and lead as role Model in exhibiting Safety Policies and Schindler Value.
• Accountable for P&L for all jobs under the portfolio.
• Plan and schedule work for supervisor and company technician and ensure optimum usage of available resources.
• Responsible for negotiation with subcon and vendors along with P&L to achieve business Profitability.
• Effective documentation and record Maintainace for all jobs with respect to external and internal communication.
• Manage project related tasks to achieve the project objectives on time and within the cost target by strictly enforcing quality, safety, and customer satisfaction throughout the entire duration of the project.
• Assure effective project management, smooth and timely communication with all parties involved, particularly with the representatives of the customer to meet or exceed his expectations.
• Look for favorable opportunities &Sell variation orders timely to reach financial objectives.
• Provide regular project management reports and Project operational and financial status to head of commodity and Present WIP status to Management Monthly.
• Influence the customer for Payment Certification and collection of payments for Invoiced Work to maintain Positive cash flow throughout the project cycle.
• Follow the Project Management Process from award until handover including all statutory requirements and deliverables.
• Ensure compliance to Organizational Norms, policies, procedures and requirements of the process and quality hold points defined in the work instructions of the Top Range Excellence (as required by Project) / Fulfilment Plus process (On All Projects).
• Sign off as defined in ON 17100 for major projects, execute all contractual terms to continuously protecting Schindler's financial entitlements.
• Lead the project team and assign adequate authorities and responsibilities & Represent Schindler as Frontline Operative in all jobs under portfolio.
• Accountable for commercial sign off and final closure of the Project

Responsibilities:

1) Assist Project manager in overseeing the construction activities and progress,

planning, implementation and monitoring work schedules in accordance to the master

and details work programmed.

2) Provide guidance to supervisor in relation to building works, ensure work progress

according to schedule and site inspection are carried out on time.

3) Organized resources and work out the allocation of tasks to work teams and sub-

contractors.

4) Assist the PM with on and off site meetings pertaining to technical issues.

1. Role Description:

We are seeking a dynamic and experienced Sales and Project Manager to join our team in the renovation contractor industry. The ideal candidate will have a strong background in sales, excellent project management skills, and a proven track record in managing renovation projects from inception to completion.

2. Specific Responsibilities:

• Gain comprehensive knowledge of renovation techniques and processes, including demolition, electrical, plumbing, and finishing work.

• Understand the materials, tools, and equipment commonly used in renovations.

• Learn about building codes, regulations, and permit requirements in the renovation industry.

• Familiarize yourself with different types of renovation projects, such as residential, commercial, and historical restorations.

• Stay updated on the latest trends and innovations in construction and renovation.

• Develop strong communication skills to build and maintain relationships with clients.

• Practice active listening to understand clients' needs, preferences, and budget constraints.

• Learn to manage client expectations and address any concerns or issues promptly.

• Implement strategies for client retention, such as follow-up visits and loyalty programs.

• Foster a positive client experience by providing personalized and attentive service

• Develop skills in project planning, including scope definition, resource allocation, and scheduling.

• Learn to create detailed project timelines and milestones to ensure timely completion.

• Implement project management tools and software to track progress and manage tasks.

• Understand the principles of risk management and develop strategies to mitigate potential issues.

• Coordinate with subcontractors, suppliers, and internal teams to ensure seamless project execution

• Gain proficiency in creating accurate cost estimates and budgets for renovation projects.

• Learn to analyze and compare costs of materials, labor, and other project expenses.

• Develop skills in negotiating prices with suppliers and subcontractors to stay within budget.

• Implement cost control measures to monitor and manage project expenses.

• Communicate budget updates and financial reports to clients and stakeholders regularly.

• Develop effective sales techniques to attract new clients and secure renovation contracts.

• Learn to conduct initial consultations to assess clients' needs and propose suitable renovation solutions.

• Create compelling sales presentations and proposals that highlight your company's expertise and value.

• Utilize digital marketing, social media, and networking to generate leads and expand your client base.

• Track and analyze sales data to identify opportunities for growth and improvement.

• Implement quality control procedures to ensure high standards in all renovation projects.

• Develop a system for regular site inspections and progress assessments.

• Learn to address any defects or issues promptly to maintain project quality.

• Gather client feedback throughout and after the project to gauge satisfaction.

• Continuously improve your processes and services based on client feedback and industry best practices.

3. Competencies:

1. Construction and Renovation Processes

2. Client Relationship Management

3. Project Planning and Management:

4. Budgeting and Cost Estimation

5. Sales Techniques and Client Acquisition

6. Quality Assurance and Customer Satisfaction

Job Description

• Follow up on the design, fabrication, testing, FAI, and fixtures for manufacturing processes.
• Estimate costs for tooling to quote.
• Set up and manage Epicor costing and transactions.
• Provide DFM, Gantt Charts, and follow up with customers to ensure tool approval.
• Source and procure tools, inserts, and fixtures from suppliers.
• Obtain and follow up on third-party tooling quotations until project closure.
• Identify opportunities for process improvements and implement changes to increase efficiency and reduce costs.
• Collaborate with manufacturing, quality, and production teams to ensure tooling meets production requirements.
• Troubleshoot tooling issues and implement corrective actions.

Requirements

• Minimum Diploma in Engineering or a related field
• Minimum 3 years of experience as a Project Engineer in the manufacturing industry
• Good communication skills, able to interact with people of all levels and teamwork
• Maintain accurate records of tooling designs, costs, and maintenance schedules.
• Ensure tooling designs and processes comply with relevant regulations and industry/customer standards.

General Overview:

Seeking an experienced project manager who is responsible for overseeing a construction project. He/she will lead the project from beginning to end, with knowledge about regulations, permits and project management methodology. Able to work well with others, highly organized and detail oriented.

Responsibilities:

· To plan and manage construction projects in meeting milestones.

· Creating master programme schedule for construction project.

· Budget monitoring and balancing of construction project cost.

· To track work activities in projects from start to end.

· To work well with various sub-contractors, vendors, managing supplies and logistics of the project at the best of company interest.

Job Descriptions:

· Manage the day-to-day site operations, deal with site technical & design issues, communicate & liaise with Clients, Architects, Consultants, Developers & key stakeholders of project from beginning to till final completion of project.

· Manage and coordinate all aspects of assigned projects from start to finish, ensuring that projects are smooth in operation and completing on time, within budget, good quality and to the satisfaction of clients.

· Develop and maintain project documentation, including project plans, progress reports, and other project-related documentation.

· Attend all required project meetings with consultants and clients, including necessary follow-ups and ensuring that project goals and objectives are met.

· Setting up site meeting with subcontractors, internal team members, and project related vendors to ensure effective progress of project.

· Identify project risks and develop and implement risk mitigation strategies.

· To protect company’s interest, minimizing company’s liability and risks exposure in the operation of projects on-site.

· Promote strong safety culture to construction project team and ensure site safety measures are always in place.

· Evaluation of Monthly Progressive Claim to Consultants & Client.

· Verify and approve periodical assessment of progress claims of sub-contractors/suppliers with the Project QS/Purchaser till the settlement of final account.

· Provide leadership and guidance to project team members, including subcontractors and vendors.

· Report to Project Directors & Senior Project Managers and to take responsibility on any other roles or tasks assigned from time to time.

Job requirements:

· Strong technical knowledge and problem-solving skills.

· Good experience in managing and completing high end residential house projects (i.e. Good Class Bungalow or Bungalow grade) is strongly required.

· Strong organizational and project management skills, including the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

· Proficiency with project management software and tools (i.e. autocad, MS Office & Project, etc).

· Able to station at work in project sites and travel to meeting venues as required.

· Minimum 5 years of project management experience in building/civil construction projects including interior design and construction industry.

· Good leadership and people management skills.

· A commitment to quality, safety, and customer satisfaction

Roles

• Overall project planning, scheduling, monitoring and updating to meet project completion targets.
• Prepare, plan and submit project related documents, such as schedules, method statement, design plan, risk assessment, monthly report, etc.
• Monitor and supervise supervisor / foremen, ensure compliance to the quality procedures & standard of workmanship.
• Checking on quality and quantity of work by subcontractors.
• Handling technical issues.
• Liaison and meeting with client's representatives, relevant authorities and consultants.
• Responsible for all inspection activities being carried out.
• To coordinate and liaise with all projects staff and workers to ensure smooth workflow.

Requirement

• Degree in Civil Engineering or relevant field.
• At least three years of work experience in building construction or private residential projects, such as landed properties.
• Organised, meticulous with positive work attitude
• Able to work independently and a team player
• Excellent team player, good interpersonal skills and a “can-do” attitude

Project Manager

- Manage Quality Control

- Installation of 66kV & 230kV LS Cable

- 66kV Tyco & Pfisterer Termination work

- Manage Safety Control on site

- Managing all site resources

- Technical support for LS Cable Laying & Termination

- Managing Master Time Schedule

- Involved in site projects assigned

· Project Planning:Define project scope, goals, and deliverables in collaboration with stakeholders.
Develop detailed project plans, timelines, and schedules.
Estimate resources and budgets for project completion.

· Budget Management:Prepare and manage the project budget.
Monitor financial performance and ensure costs are controlled.
Approve expenditures and ensure cost efficiency.

· Resource Management:Coordinate with architects, engineers, and contractors to ensure project requirements are met.
Procure materials, labor, and services, ensuring quality and adherence to the project timeline.
Ensure the availability and proper allocation of resources (staff, equipment, materials).

· Risk Management:Identify potential risks and develop mitigation strategies.
Address unexpected delays or issues that may arise during the construction process.
Ensure compliance with safety and regulatory standards.

· Team Leadership:Lead and motivate construction teams, ensuring tasks are completed as scheduled.
Collaborate with project stakeholders, clients, and other parties involved.
Communicate regularly with clients and provide project updates.

· Quality Control:Oversee the quality of work throughout the construction process.
Conduct inspections to ensure the project meets design specifications and standards.
Ensure the use of appropriate construction techniques and materials.

· Documentation and Reporting:Maintain project records, including contracts, change orders, and progress reports.
Provide regular updates on project status to stakeholders and upper management.
Prepare project closure documentation, including final reports and as-built drawings.

• Manage project team to supervise work progress and quality work
• Ensure the project complies with regulations and clients’ specifications
• Ensure safety practices and housekeeping is to maintained to the highest standard
• Coordinating the handing-over of completed works to the client and completion of the necessary rectification works

About the Role

As Project Coordinator, you will support our project managers and engineers with project coordination and administration; not limited to planning, initiation, execution, monitoring, controlling and closing; ensuring our projects are delivered within budget, timeline, scope and quality.

Job Responsibilities

• Support operations team members (such as project managers, project engineers, service technicians) with project coordination & other assigned tasks.
• Develop, maintain and monitor project plans and project schedules.
• Develop templates/ checklists for use with new acquisitions and ongoing project integration.
• Document and follow up on actions and decisions from stakeholder meetings.
• Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project.
• Research, compile, process and coordinate project data e.g. data entry, report generation, metrics collection.
• Analyze risks and opportunities, manage project costs.
• Act as the point of contact and communicate project status to all participants.
• Receive customer requests/inquiries via mail or phone in a timely and accurate manner.
• Provide price and cost proposals in response to customers’ requests.
• Coordinate with procurement in purchasing items necessary for the projects/service repair.
• Forward invoices and work reports to customers.
• Provide outstanding customer service to improve customer satisfaction and relationships.
• Demonstrate elevated levels of disciplined, professionalism, ethics, and accuracy in delivery of works under limited timeframe pressures.

Who You Are

• You have proven project coordination experience (ideally 1-2 years) in the electronic security industry/ other similar technical environments.
• You possess a background in hardware/ electronic/ systems engineering or will enjoy the technical nature of integrated security solutions/ systems such access control & CCTV systems.
• You have strong interpersonal skills and the ability to communicate across diverse audiences.
• You are a go getter, problem solver with exceptional analytical skills.
• You possess strong organisational skills in dealing with multiple issues & various deliverables.
• You have sound commercial knowledge around financial analysis, cost management & project profit margins.
• You have excellent Microsoft Outlook, Project, Excel, Word and Power Point skills; solid programming skills and proven ability to troubleshoot problems and look for solutions.
• You are resilient, possess a growth mindset & will take on the challenge to deliver results with a keen eye for details.

Role & Job Purpose

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base.

As a Knowledge Management Specialist, you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations.

You will utilise your domain expertise and your outstanding capability to create excellent knowledge base articles by following the end-to-end knowledge management lifecycle, mapping and documenting workflows of your given domain (product, currency, or operational area), as well as keeping them up to date; this way contributing to a centralised, easy-to-use knowledge base and an overall better experience for both internal and external customers.

You will support your lead in the implementation of the Knowledge Management Strategy and Framework. You will provide support to your peers by performing quality checks and proofreading content prior to publishing to internal or external customers. You will act as an ambassador for the Knowledge Management strategy and framework, as well as contribute to building a knowledge sharing culture at Wise. You will lead meetings with stakeholders in operational teams and other servicing teams, sharing with them the KM projects and initiatives you are driving.

As a Knowledge Management Specialist you will have the opportunity to learn about industry best practices in the field of Knowledge Management, project management, technical writing, process mapping, article design, building standard operating procedures (SOPs) and contributing to their implementation.

Responsibilities

• Follow and execute on the Knowledge Management Lifecycle (E2E processes) for discovering, capturing, storing, sharing, applying and reviewing knowledge and information across the assigned domain (product or operational team)
• Convert implicit/tacit knowledge to explicit knowledge based on the KM E2E processes
• Identify embedded knowledge and information throughout the organisation, continuously improve it by eliminating outdated processes and establishing new procedures
• Promote knowledge and information sharing
• Lead Knowledge Management Specialist interviews and participate in Knowledge Management Lead interviews
• Serve as a subject matter expert to connect people with the relevant information, resources and knowledge holders in response to requests for information
• Participate and execute on monthly KM review cycles and daily rotation activities
• Document all project related tasks in the KM Jira board and meet deadlines while actively participating in and meaningfully contributing to sprint meetings, stand-ups, opening & closing ceremonies and project related meetings
• Proactively identify and reach out to knowledge holders and SMEs
• Keep knowledge base articles, FAQ content, Quick replies/Admin emails up to date by regularly reviewing the content and design to ensure consistently delivering high quality standards
• Support meeting KM Operational Level Agreements
• Drive KM initiatives and projects on the product and regional level
• Provide proofreading on all KM content prior to publishing
• Perform quality checks on knowledge base articles, FAQ content and Quick replies/Admin emails
• Identify knowledge transfer mechanisms and collaborate with the operational training teams on transferring knowledge and information to the relevant audience
• Collaborate with the QA team on reducing critical errors through driving impactful projects on the product or regional level
• Responsible for tailoring and improving the KM E2E, its operating procedures and design templates for new content creation
• Understand and build success criteria for your projects by building on the Application process thus driving data-based decisions to increase efficiency in operational teams
• Create SOPs for the KM team and document them in the KM handbook

Requirements

• You are a Singaporean Citizen/Permanent Resident of Singapore. Please note that we are unable to sponsor visas for this role.
• You are results driven. You’ve got some experience and expertise in Knowledge Management/ Technical Writing (1-3 years) and how to enable operational teams through an efficient KM strategy.
• You're great at Project Management. You have experience owning impactful projects and getting the buy-ins of stakeholders.
• You are Data Centric. You are able to measure and showcase the impact of your projects/work to your stakeholders.
• You’re passionate. About customer experience, technology and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do.
• You have great attention to detail. You’ll help build and maintain the knowledge base by using your domain expertise. Drive agent satisfaction and implementation projects, based on KPIs for your team and work with all other servicing teams as Continuous Improvement, Product, Training and Quality Assurance.
• You’re a self-starter. With a proven track record of taking individual ownership and solving problems creatively, you’ll design, develop, and document knowledge base articles, FAQ content, Quick replies/Admin emails in your domain while also developing and improving operational workflows in order to enhance efficiency.
• You’re reliable. You’ll be an ambassador for Knowledge Management as you effectively manage, delegate, oversee, or contribute to cross-team projects, no sweat - You’ve also got the ability to multitask and handle a varied workload, and you always take responsibility in challenging situations - In short, you get it done.
• You’re customer-focused. This should go without saying, but this is your guiding light. Our customers come first and we make no compromises on that, so you always have the customer’s best interest in mind and you cultivate this mindset into your teams.

What do we offer:

• Starting salary: 4,650 SGD
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your resume. We look forward to receiving your application!

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a PEGA Agile Engineer. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB TYPE

Long Term Contract

ROLES AND REPONSIBILITIES

The contracted staff shall manage the operation and support (including enhancements) for various specific HR domain process areas (examples of standard organisation areas like Recruitment, Benefits Management etc ):

The contracted staff shall be responsible for the following:

a. Manage and ensure timely deliverables by the system Maintenance Vendor; ensure deliverables conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to * PM and Ops Manager; perform project planning with the system maintenance team, Interfacing team, Infra team, etc.
b. Seek Ops Manager’s approval of system changes including funding and implementation and completion of milestone, etc; consolidate and prepare submission for Performance Management Report (PMR)/ Post Implementation Review (PIR) and update * PM and Ops Manager.
c. Manage Change Request (CR). Responsibilities include tracking of CR raised; monitoring the status of CR from requirement initiation to implementation and working with various parties to address issues impeding the progress of the review of CR effort; assessing impact and solution proposed by the system Maintenance Vendor; facilitating users in CR testing and ensuring testing is complete and comprehensive.
d. Provide analysis and consultation services to address operational issues and audit related activities.
e. Coordinate and perform secretariat role for meetings with different stakeholders and internal team meetings.
f. Oversee and participate in requirements gathering and evaluate requirements & design solutions with the system Maintenance Vendor.
g. Facilitate HR systems training for users.
h. Manage Service Request (SR). Responsibilities include monitoring of the SR raised and assessing impact with the system Maintenance Vendor.

Manage System Investigation Request (SIR)/ Problem Report (PR). Track SIRs and system defects reported by users. Ensure prompt resolution is provided by the system Maintenance Vendor to the defects reported, and prompt clarifications are provided for SIRs.
j. Monitor the progress of outstanding tasks to be completed by the system Maintenance Vendor or users; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme.
k. Monitor and track the closure of follow-ups for batch job failures.
l. Provide support to the system reporting and data patching team on queries from functional perspective.
m. Perform project planning with system Maintenance Vendor, Interfacing team, Infra Team, external systems, etc.
n. Propose, document and implement improvements to the current work processes to achieve increased efficiency and effectiveness or tighten audit issues in delivering the maintenance support services.
o. Review, propose and update changes to the documentation where necessary. Examples of documentation:
i. Requirements specification
ii. Functional Design (FD) specification
iii. Test Packages
iv. Process Steps and Design Documentation
v. Data Patching Impact Assessment Documentation (if any)
vi. Training Materials
p. If necessary, facilitate HR systems training for personnel from specific HR departments.
q. Provide support to Authority in the event their respective Business Process Manager (BPM) from is on absence.
r. The Authority reserves the right to assign any process areas stipulated in this Service Plan to the Supplier accordingly.
s. Any other tasks as assigned by the Authority.

Education Qualification
• The candidate(s) should possess at least a Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies
• Good knowledge of information technology, especially in the areas of SAP HCM ERP.
• With SAP HCM ERP knowledge is preferred.
• Good planning and coordination skills.
• Strong writing, verbal communication and presentation skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active.
• Proficiency in Office productivities suites such as Microsoft Office.
• Proficiency in ARIS tool is advantageous.
• Good understanding of the data design in SAP HCM is preferred.
• Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience
• At least 4 years of working experience in information technology of which at least 2 years of working experience in SAP ERP.
• Experience in SAP HCM ERP is preferred.
• Experience in SG Government HCM projects is preferred.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Keerthana Ramakrishnan

Avensys Consulting Pte Ltd

EA License 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Responsibilities:

• Manage daily sales operation
• Knowledgeable in purchase orders, delivery orders and able to handle sales orders, quotation & invoices
• Respond to a high volume of inquiries and provide helpful solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing.
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team.
• Proficient in Microsoft Office & Excel

JOB RESPONSIBILITIES:

- Prospect and promote jewelry products and services to walk-in as well as our online platforms’ customers.

- Engage with customers on TikTok by responding to comments and inquiries.

- Provide after-sales service by following up with customers, soliciting feedback, and offering promotional codes.

- Conduct daily stock counts to maintain accurate inventory levels.

- Handle incoming customer calls and assist as needed.

- Provide client service support for retail network and E-commerce

- Responding promptly to customer inquiries through chat (FB Messenger, Instagram, Carousell, WhatsApp, Emails) and inbound calls.

- Assist in scheduling customers’ jewelry repairs.

- Process E-commerce orders from beginning to end.

- Ability to handle complaints/feedback competently.

- Ensure merchandise and displays are consistently well-presented.

- Any other ad-hoc tasks or projects.

JOB REQUIREMENTS:

• Fresh graduates are welcome to apply and grow with us
• Good spoken English, Mandarin, Bahasa, and another language to speak to clients from multilingual environment
• Service-oriented with strong interpersonal skills
• Passionate about helping others and driving client satisfaction
• Dynamic, energetic, positive, and driven to exceed targets
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Preferably previous e-commerce experience, although not required. A strong learning attitude and a self-motivated drive to excel is important
• General interest in working on different platforms, and a good knowledge of Excel
• Candidates must be willing to work on Weekends and Public holidays

Who We Are

Synergraphic is a premier art+design studio and supplier for interior and architectural art glass solutions, bespoke lighting, installations, sculptures, features and murals for indoor and outdoor spaces. Striving to support ambitious architects, designers, brands and institutions globally to achieve breakthroughs in concept and design, Synergraphic seeks to use the fluidity of glass to create inviting features of all forms, functions, sizes and scales that are enduring and iconic to its clients’ personalities and brands.

Since 1986, Synergraphic has created hundreds of features in glass and mixed media for projects in more than 15 countries, with landmark locations including St Regis Singapore, Partners Monument at Taipei 101 and the Crystal Pyramid in Brunei.

Who We Are Looking For

At this stage of our business we are looking to grow strategically, and are focused on seeking out individuals in every department of the company who are passionate, sharp, initiated and willing to take on challenges to help drive the business forward together as a team. We are now searching for a highly-skilled Project Executive to run projects, contribute to Synergraphic’s growth and help us maintain our position as an innovative authority. The ideal candidate will have technical experience in the Building Materials trade as well as strong organisational and communication skills to deliver on our projects.

Your Responsibilities Include

• Overseeing projects from beginning to end
• Managing the budget and estimate costs
• Handling all preliminaries such as site inspection, measurements, and all other necessary prelim groundwork, sample submission, technical drawings and calculations.
• Sourcing for suppliers and materials to get the best quotes for purpose of submission and cost control
• Recording all correspondence/paperwork properly and thoroughly for all projects under your charge.
• Preparing documents and materials including samples for submission and presentation to and approval by client
• Liaise closely with internal Sales, Design, Contract and Production and Installation departments to deliver all tasks stated
• Upon confirmation of project, to liaise and co-ordinate with relevant parties including owners, architects, suppliers, designers, engineers, main and sub-contractors, our own site and factory personnel for work progress and timely deliveries.
• Resolve any problems that may arise
• Be available at all times for urgent calls and attendance required at site.
• Any other tasks assigned by Supervisor

Technical Skills

• Diploma in any Engineering discipline, Construction Management, related discipline in QS or certification in project management
• At least 20 years of relevant experience in Building Materials/Construction Industry
• Use of all relevant Microsoft software
• Able to read technical drawings and oversee production of drawings

Soft Skills

• Strong communication and negotiation skills
• Excellent planning and organisational abilities
• Good team player and adaptable to a dynamic environment
• Able to work well under stress and problem-solve
• Able to resolve conflicts and manage workers
• Able to multitask