Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Will involve in a lots of calling (call Desktop engineers for urgent or priority case)
• Validate forms submitted by users
• Process forms based on request type
• Follow up on requests submitted
• Respond to enquiries on forms
• Update user profile records
• Update asset entries
• Generate internal SR reports

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. <R24124925> <Chow Xuan Ling>

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

RESPONSIBILITIES & EXPECTATIONS

· Ensure high levels of customer satisfaction through excellent sales service.

· Maintain store condition and visual merchandising standards.

· Assist customers in enquires.

· Ensuring stock levels are well maintained.

· Assume full P&L responsibilities for all aspects of the restaurant operations to achieve sales performance,

bottom line and strategic objectives.

· Plan promotional and brand management activities.

· Researching and identifying growth opportunities.

· Oversee overall manpower planning and ensure adequate manpower deployment.

· Ensure good inventory and order management.

· Ad-hoc duties as assigned.

REQUIREMENTS:

· At least 2 Year(s) of experience within the F&B industry, with at least 3 years of experience of leadership

capabilities.

· Bilingual.

· Strong Sales and Customer Service orientation.

· Strong people management skills, with the ability to engage all functions.

· Team Player with strong leadership qualities.

· Willing to learn and take on new challenges.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Mission: To learn to manage the branch and the team in order to maximize sales and gain customer loyalty.

PEOPLE MANAGEMENT

· To act as a role model for the management of the team.

· To communicate actively with the team, according to requirements.

· To ensure the development of the team towards a high level of knowledge and performance.

· To detect the potential of each employee and ensure their development.

· To ensure the optimal management of personnel administration duties.

· To lead the team and correctly and actively manage potential conflict.

· To ensure compliance with the regulations and the legislation.

· To be responsible for the health and safety of the team.

BUSINESS MANAGEMENT

· To plan the required measures in order to reach targets.

· To analyze and review management indicators and costs in order to improve them.

· To ensure a good level of customer service in the team.

· To continuously monitor sales and customer service.

· To optimize resources and try to minimize expenses

GYMNASTICS CURRICULUM (PREFERABLY)

· Experienced in Gymnastics Coaching for children (aged 18 months old to 12 years old) and able to lead a class of 10-20 children at one time

· Plan Curriculum for different levels

· Mentor and Guide trainee/ junior coaches

ATTITUDE

· Communicates well and is persuasive.

· Shows initiative and decision-making/problem-solving ability.

· Leads by example and is capable of motivating the team.

· Acts quickly and is multi-disciplinary.

· Is tenacious and can deal with stress.

· Is enthusiastic, friendly, cordial, and polite.

· Ability to listen.

· Prioritisation – optimal use of time.

· Self-motivating and self-critical.

SKILLS

· Leadership qualities – mobilizes and motivates the team.

· Organisation, Management, and Planning.

· Able to analyze and offer solutions.

· Communicative and persuasive.

· Customer and image-oriented.

· Ability to adapt – energy and speed.

Seeking enthusiastic and driven individuals to join our team!

Key Responsibilities:

Training and Development:

• Participate in a comprehensive training program covering various aspects of F&B operations.
• Learn about food preparation, customer service, inventory management, and staff supervision.

Operational Support:

• Assist in the day-to-day operations of the cafe
• Ensure high standards of customer service and satisfaction.

Team Collaboration:

• Foster a positive and collaborative work environment.
• Provide support in training and developing new staff members.

Customer Engagement:

• Interact with customers to ensure their needs are met and to gather feedback.
• Handle customer complaints and resolve issues promptly and effectively.
• Promote a welcoming and enjoyable experience for all customers.

WHO WE ARE?

About Cleanly:

Cleanly is a wholesale and trading company offering premium, sustainably sourced health products from Thailand, Australia and New Zealand. Our commitment to quality, sustainability, and ethical sourcing has earned us a loyal customer base and a reputation for excellence. Under our umbrella, we operate multiple brands and are seeking an entrepreneurial, results-driven E-Commerce Business Partner/ Business Manager who is interested in growing with the company’s online business and potentially becoming a co-owner as we scale our online sales operations for our honey and honey-related products.

About the Role
We are seeking a creative and entrepreneurial individual to join our team as a E-commerce Business Partner/ Business Leader. This role offers an exciting opportunity to work independently while driving the growth of our online presence and e-commerce sales. If you have a passion for digital marketing, e-commerce, and building successful brands, this could be the perfect fit for you.

Role Overview

As our E-Commerce Business Partner/ Business Leader, you will be responsible for managing and growing our online sales channels. You will use your expertise in e-commerce and digital marketing to drive traffic, manage product listings, run promotions, and ensure seamless customer experiences. This is a unique partnership opportunity where you will have the potential to earn equity and become a co-owner as the business grows.

Key Responsibilities:

(1) E-Commerce Platform Management:

• Oversee and manage our presence across key e-commerce platforms (e.g., Lazada, Shopee, TikTok, Xiaohongshu, Facebook).
• Create, update, and optimize product listings to ensure they align with Cleanly’s brand and customer expectations.
• Ensure smooth and efficient order fulfillment and customer service via digital platforms.

(2) Digital Marketing & Promotion:

• Develop and execute digital marketing campaigns to drive traffic and sales across social media and e-commerce platforms.
• Utilize paid and non-paid advertising, SEO, influencer partnerships, and organic strategies to boost brand visibility and engagement.
• Plan and manage special promotions, seasonal campaigns, and product launches to increase sales and brand awareness.
• Measure and report on campaign effectiveness, adjusting strategies as needed to maximize ROI.

(3) Brand Development & Engagement:

• Build and maintain an active, engaged community of customers and followers across all platforms.
• Leverage storytelling and brand messaging to differentiate our products in a competitive market.
• Develop long-term relationships with influencers, customers, and online communities to foster brand loyalty.

Qualifications:

• Proven experience in e-commerce sales management, digital marketing, or online retail.
• Deep knowledge of e-commerce platforms, including setup, optimization, and growth strategies.
• Results-oriented with a track record of successfully driving sales and growing online businesses.
• Entrepreneurial mindset and prior experience setting up and managing e-commerce stores is preferred.
• Familiarity with FMCG or health-conscious food products is a plus.
• Excellent communication skills, along with a proactive approach to problem-solving.
• Ability to analyze sales data and adjust strategies based on performance metrics.

What We Offer:

• A partnership opportunity to start your own business with an established company.
• The chance to be an integral part of a premium, sustainable brand that’s poised for success in the e-commerce space.

How to Apply
If you’re ready to shape the future of our e-commerce business and achieve success together, we want to hear from you! Please send your CV or a brief introduction to [email protected].

Looking for a team leader with a passion for F&B. (Thai Culture and Food is a +)

If you have these traits and experiences, drop us a message to have a chat! =)

Service Oriented and always with a smile

Managing a F&B Team firmly with good morale

Resilient and a Problem Solver

Ideally but not essential :

2 years of experience of managing a team

Good performers will be rewarded throughout the year with increments and performance bonus. Top performers will also be offered option to be part of the business!!!

About Us

We are a startup aiming at providing internet based services including tele-healthcare services, online shopping platforms, etc. We have a strong shareholder base including investors from the US, China, Malaysia and Singapore.

Job Duties

We are seeking a dynamic and motivated Management Executive to join our team to develop our businesses. This position provides hands-on exposure to multiple businesses, including healthcare, online retail, etc.

• Ensure smooth running of projects by tracking progress and updating management on status, budget, progress and risks.
• Perform market research to identify trends, opportunities and competitive benchmarking.
• Prepare comprehensive project documents including proposals, interim performance reports, completion reports.
• Organize meetings, including scheduling, resheduling and sending reminders.
• Manage projects end-to-end, ensuring timely execution and alignment with business objectives.
• Collaborate with internal teams, services providers, customers, end-users.
• Present progress progress to managment and stakeholders.
• Assist in managing expenses, invoices and financial documentations.
• Participate in solving real-world business challenges, contributing to operational and strategic decision-making proess.

Job Requirements

• Bachelor's degree in Business Administration or related fields.
• 3 years of experiene in business support roles.
• Exceptional organization and multitasking skills, with the ability to prioritize tasks effectively in a fast-pace environment.
• Strong written and veral communication skills, inluding the ability to draft professional correspondence and presentations.
• Proficiency in Microsoft Office Suite and other office software.
• Proficieny in both oral and written English and Chinese.
• Ability to work independently and as part of a team, taking initiative and demonstrating a proactive attitude.

Working Location

Singapore, with some travel requirements.

Roles & Responsibilities:-

· Act as the main technical adviser on a construction site for subcontractors, craftspeople, and operatives & junior Engineers.

· Responsible for checking/advise of plans, drawings, and quantities for accuracy of calculations of area are followed correctly.

· Responsible to ensure that all materials used, and work performed are in accordance with the specifications & budget.

· Responsible for work progress timescales. (In charge area)

· Supervising of project crews.

· Coordination with consultant traffic team for timely submission and obtaining approval of temporary and permanent traffic diversion plan.

· Coordination work with authorities, clients and QP.

· Coordination with LTA term contractors (traffic light and street lighting).

· Ensure safety, health & security of the in-charge area.

· Assist in preparation of Approve-In-Principle (AIP), Preliminary, pre-final and final submission drawings with consultant for LTA, NPARKS, PUB and BCA submissions.

· Attending and preparing minutes for meeting with clients, consultant and technical agencies such as NPARKS, PUB, HDB, URA and etc

· Liaise and coordinate with interfacing contractors on traffic diversion matters.

· Assist in planning and execution of works

· Review method statement for various construction works and traffic diversion and traffic control plan for submission to LTA.

· Take part in briefing with sub-contractors on the technical

· Deal with arborist on site works to meet NPARKS requirement

Qualifications and Education Requirements

· Minimum 10 years of working experience in road alignment design and traffic engineering after tertiary education. Shall be well versed and have experience in LTA’s design standards.

We are looking at a number of openings for multiple companies for similar roles.

For contact details, Please refer below:

Responsibilities:

Identify New Opportunities

• Research and identify potential markets, industries, and strategic partnerships that align with the company’s growth objectives.
• Conduct in-depth market analysis, competitive intelligence, and feasibility studies to inform and support business case development.

Strategic Planning

• Develop and refine business development strategies to achieve the company’s growth targets and objectives.
• Create, present, and communicate comprehensive business proposals and strategic plans to senior management.

Project Management

• Lead and manage business development projects from initiation through to completion, ensuring timely delivery and adherence to quality standards.
• Develop detailed project plans, timelines, and milestones, and actively track and report on progress.
• Identify potential project risks, implement mitigation strategies, and resolve any challenges or issues that arise.

Stakeholder Management

• Collaborate with cross-functional teams to ensure alignment and successful execution of business development initiatives.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors, to foster long-term collaboration and growth.

Financial Management

• Prepare and manage budgets for business development projects, ensuring efficient allocation and utilization of resources.
• Analyze financial data, prepare detailed reports, and provide actionable insights to support strategic decision-making.

Requirements:

• Minimum Diploma / Bachelors degree in Business Administration, Marketing, or a related field.
• Minimum 3 to 5 years’ experience in business development, project management, or a related role.
• Proven experience in the logistics and freight forwarding industry
• Demonstrated experience in managing projects with multiple stakeholders,
• Strong expertise in market research, sales strategies, and negotiation principles
• Exceptional analytical, problem-solving, and decision-making abilities
• Outstanding communication and interpersonal skills

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Job Functions:

· Lead a team of professional and technical staff in planning and execution of day-to-day operation

· Ensure smooth completion of the construction project within the specified time-frame, budget and quality and in accordance to the statutory requirements

· Attend all client, consultants, sub-contractors and site meetings

· Liaise closely with consultants, architects, sub-contractors and authorities

· Ensure safer construction activities are implemented on site and corporate WSHE standards are met

Requirements:

· Candidate must possess at least a Degree in Engineering, preferably in Civil/Structural Engineering, recognised by the PE Board.

· Minimum 5 years’ work experience in a project management role in A&A / R&R / New Build

· Strong project management skills and sense of responsibility

· Excellent leadership and people management skills, good working attitude, discipline and able to work independently

· Excellent analytical ability during project planning and implementation stages in order to minimize risks and overcome potential problems

Duties and Responsibilities

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Job Description

• In charge of company daily operation
• Hands on provide customer services
• Manage for staff's roster to avoid any lack of manpower
• Ensure client' satisfaction, provided great customer services
• Manage all office staffs and workers
• Make decision, work independently

Responsibilities

• At least 3 years related experience or above
• Must able to commit on weekend
• Positive attitude with a strong sense of communication with customer

Job Responsibilities:

• Maintain restaurant’s cleanliness
• In charge of restaurant’s daily opening and closing
• Deliver good customer service
• Prepare different meals and cooking ingredients
• Assist Chef on kitchen operation
• Responsible for the cashiering, daily reports and other ad-hoc duties

Job Requirements:

• Minimum 1 year of working experience in F&B industry
• Candidate who is interested to pursue their career in F&B are encourage to apply
• Able to commence immediately

Job Description

• Industry/ Organization Type: Custom Die-cut Components Manufacturer
• Position Title: Material Planning/Management Executive
• Working Location: Serangoon North
• Working Hours: Monday – Friday, 8am – 5.30pm
• Salary Package: Up to $3,800 + VB
• Duration: Permanent

Key Responsibilities

• Sourcing materials efficiently and negotiating terms with suppliers to ensure cost-effective purchasing solutions.
• Evaluating supplier offers by analyzing factors such as price, lead time, and logistical costs.
• Issuing purchase orders and monitoring estimated time of delivery (ETD).
• Managing supplier relationships, including providing feedback on material quality and resolving issues as they arise.
• Coordinating with Quality Assurance (QA) to maintain an Approved Vendor List (AVL).
• Checking inventory levels to ensure they meet customer order requirements.
• Analyzing usage data and stock levels to maintain an adequate supply of raw materials for production.
• Working with customer service and production teams to align production schedules with customer demands.
• Implementing raw material issuance using the FIFO method and aligning material allocation with the Bill of Materials (BOM) to minimize wastage.
• Estimating and providing details on cargo dimensions and weights.
• Planning for optimal shipping times (ETD and ETA) based on material lead times and transit durations.
• Organizing shipment consolidation to optimize logistics.
• Managing quotes for material transportation and overseeing the logistics from suppliers to Singapore, predominantly from the EAU, EUR, and China regions.
• Collaborating with engineering teams to ensure the accuracy of the Bill of Materials (BOM).
• Supporting goods receiving operations as needed.
• Preparing monthly reports on inventory values, expired materials, and vendor performance.
• Conducting quarterly internal stock counts and supporting year-end audit stock counts.

APPLY NOW!!!

• Diploma in Logistics, Supply Chain, Engineering, or a related field.
• At least 3 years of experience in material planning and sourcing within the Engineering industry.
• Experience in inventory and warehouse management.
• Understanding of forecasting and follow-up processes.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70615 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our Client:

• Reputable Engineering Company
• 5 Days, Monday to Friday
• Location: East Region
• Up to $5000 per month

Responsibilities:

• Communicating with upper management to develop strategic program and to exert strategic influence to align project’s with business’s goals.
• Define project scope, objectives, project budget, schedule and technical requirements from strategic plans.
• Responsible for the smooth running of projects by tracking progress and updating management on status, budgets, irregularities and risks timely.
• Ability to manage organization’s operation costing against project budget and expenses to attain revenue realization.
• Business Partnering focus with customers and the ability to detect unstated assumptions, resolve conflicts and handle complex management issues.
• Recognize risks that can impact project success and measuring them throughout the lifetime of the project.
• Monitoring program and project performance of both internal and external service providers.
• Handle escalations professionally with vendors and customers.
• Ability to perform Scalability, Interoperability and Portability Analysis.
• Create comprehensive project documentation such as training guides, quality assurance guidelines and project reports.
• Able to manage large and diverse teams handling different project segments.
• Presenting data and updates to Senior Management on projects’ performance.

Requirements:

• Minimum Diploma Certificate in relevant disciplines.
• Possess Project Management Professional (PMP) Certificate or equivalent is preferred.
• Minimum 3 years experience in manufacturing industry.
• Have experience in overseeing projects from scratch.

For interested applicants, please click “Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Quay Choon Lan Joanne (Guo Chunlan) | EA Reg No: R24121479
JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Salary range: $3000 - $4500
• Working hours: 8am – 5pm (Monday – Friday), 8am – 12pm (Saturday)
• Location: Various location in Singapore
• Well Established Landscape Company

Job Scope

• Lead a team of supervisors, in-house landscape specialists, and technicians to meet both daily and strategic landscaping goals. Provide onboarding, training, and performance guidance to new team members.
• Oversee daily horticulture tasks by in-house teams and contractors, including planting, pruning, mulching, watering, nutrient management, and weeding. Monitor the maintenance of landscape equipment and irrigation systems and manage overall watering regimes across sites.
• Conduct regular site inspections to assess contractor performance, ensuring adherence to contract specifications and quality standards. Manage compliance with workplace safety and health regulations, performing risk assessments and responding to on-site incidents as needed.
• Act as the main point of contact for clients, addressing inquiries, feedback, and updates on landscaping projects. Coordinate with officers, management agents, and stakeholders for work arrangements, site meetings, and inspections.
• Plan daily and monthly schedules for horticultural activities, resource allocation, and ad-hoc projects, including tree pruning, debris collection, and landscaping enhancements.
• Prepare essential reports, including schedules, maintenance records, and service documentation for management. Manage contracts, initiate tenders and pre-condition reports, procure materials (local and abroad), and recommend landscape enhancements and cost-effective solutions within approved budgets.
• Develop creative landscape solutions and conservation initiatives and support sustainability and digitisation efforts to improve productivity and operational efficiency.
• Enforce safety protocols across landscaping operations, ensuring team members follow safe practices and comply with health and safety regulations.
• Assist with ad-hoc sales initiatives, preparing PowerPoint presentations for meetings and proposals on landscape enhancement projects.

Requirement

• Diploma in Horticulture / Landscape Architecture or related field.
• 3 years’ experience in horticulture or landscaping.
• Accreditation as Certified Practising Horticulturist (CPH) will be advantageous.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.