International Digital Services (IDS) is a strategic and pivotal unit, contributing to the Group’s transformation vision by providing leadership in new and breakthrough strategies and development of new and emerging business and operating models. As a business unit, it is focused on adjacent to Telco opportunities, continuously innovating to harness scale and synergies across the Group to deliver quality solutions to telcos and enterprises regionally and internationally. Beyond business, IDS champions an agile and streamlined operating model while serves as a launchpad for talent development.
This role is part of a high priority talent pipeline for IDS. In this role, you will lead the strategy and business planning for International Digital Services, focused on new business, transformation and change management. You will need to leverage data to diagnose, conceptualize and plan for implementation of strategic initiatives across the organisation to achieve transformation objectives, acting as a thought partner to business units and the leadership team, and driving adoption of emerging trends, technologies and best practices to optimise organizational effectiveness and efficiency.
Make an Impact by:
- Lead the strategic planning process for International Digital Services ( IDS) alignment with the Group’s corporate planning processes. This includes collaborating with internal stakeholders to craft and deliver the Annual Operating Plan (AOP), management and board updates
- Design business performance management infrastructure, including reviewing metrics and reporting cadence to ensure effectiveness (e.g. financial reviews).
- Build broad networks across the organization via the business planning function / community to ensure timely and accurate reporting, surfacing challenges, and providing upskilling in critical skillsets such as executive communications, data visualization, problem solving.
- Track performance of key initiatives such as cost and productivity.
1) Advance Business Performance
• Set annual objectives, quarterly milestones, and drive strategy and operational excellence.
• Define success metrics and KPIs to track effectiveness of initiatives / program impact.
• Align the highest-level company priorities with effective day-to-day operations, and identify improvement opportunities within the business
nsights to advocate, challenge, and enable business decisions
• Seek and bring in external best practices, including conducting research, testing emerging ideas and technologies, to identify effective strategies and solutions to achieve transformation objectives.
2) Drive Strategic Initiatives
• Conduct data-driven business analytics to support and make recommendations on strategy.
• Collaborate with cross-functional teams to influence priorities, work alongside business unit teams to ensure priorities are met. • Escalate & frame issues to resolve on transformation priorities.
• Pilot and scale key productivity improvement initiatives for Singtel Singapore.
3) Lead Change Management
• Lead change management process including regular pulse surveys
• Works across teams to communicate business agenda on behalf of the CEO office
Skills for Success:
- Bachelor's degree in Business, IT or Electrical Engineering.
- 10+ years of relevant work experience.
- Good knowledge of telecommunications services and transformation plans
- Relevant experience working in Tech corporations or MNCs
- Competent and experienced in corporate strategy development and business planning.
- Deep experience with analytical problem-solving, quantitative analysis, and communicating findings to executive management.
- Experience leading large-scale transformations covering multiple workstreams including organisation, IT, capex, and change management.
- Understanding of survey methodologies & analyses using dashboards.
Rewards that Go Beyond
• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities
Are you ready to say hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!
