Motivated by the vision to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

As a leader in the medical device industry, you are responsible for ensuring that your products meet the highest standards of regulatory compliance before they reach the market. You oversee the BQ Operation team, which ensures that the manufacturing process is compliant, and that the quality of the products is maintained throughout the incoming inspection. You also ensure the continuous development of your team members and the improvement of the procedures and processes to meet the evolving business needs.

What you will do

• LeadershipDevelop the SG BQ OPS team and ensure their alignment with the company’s vision and goals,
  Identify the training needs and development plans for the local team to support their business performance and personal growth.
  
• Quality OperationManage the SG Quality portfolio and ensure the quality release and qualification of the products locally, including new product introduction (NPI) for the local site,
  Document and archive the input from the Quality Improvement Teams and follow up on the actions from the Quality Improvement Team Meeting,
  Support the Supplier Quality Management topics for the local suppliers and ensure the incoming inspection as per the group guidance,
  Support the NPI/Design Transfer, change control, and complaint investigation processes,
  Participate in the local oriented projects such as SMART LEAN.
  
• Ad Hoc / Personal DevelopmentSupport the APAC countries as required (interface to Philippines), support in audits as required, and pursue personal development opportunities.
  
• Internal Stakeholders: Various local and global departments from OPS, Sales, Customer Service, Quality, HR, IT, etc.
• External Stakeholders: Customers, 3rd parties and authorities, suppliers, etc.

What you bring

• Minimum 5 years of experience in medical device manufacturing operations
• Proven leadership skills and ability to develop a team
• Internal auditor certification or equivalent auditing experience

Who we are

At WS Audiology, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we support one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.

Roles & Responsibilities

Primary Information & Benefits:

· Basic Salary: Starting from $2300 + Allowances for Support duties

· Transportation and Mobile Phone Reimbursement

· Working Hours: Monday – Friday (10am – 6.30pm)

· Location: Tai Seng

· Training will be provided

· Good Career Progression

Responsibilities:

Project Implementation:

1.Arrange meetings to understanding potential clients’ business solution requirements

2.Arrange with clients’ to do a site survey to familiarise with outlet layout

3.Prepare client’s system backend and hardware

4.Onsite installation of hardware

5.Provide training for users on operating the system

6.Provide cover support for clients when their system go live

7.Arrange project reviews with clients after system implemented

Technical Support:

1.Provide timely support and resolutions for clients’ enquiries and system issues within SLA

2.Replacement of hardware may be required for faulty hardware

3.Support phone duty of one week per month with company allowance will be given

4.Testing of new system features or fixes will be required

5.Other ad-hoc tasks

· Evaluate customers’ future needs and recommend best practices

· Once familiar with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role

Requirements:

-Diploma in IT in above is preferred but not a must

-Knowledge and experience in working with POS is an added advantage

-Responsible individual who is diplomatic and possess high level of initiative, strong interpersonal and communication skills to work in a past-paced environment

-Ability to handle pressure and ambiguity

-Meticulous and willingness to learn

-Fluent in both written and spoken English

-Knowledge in a second language preferably in Mandarin or Tamil is an advantage

-Fresh grads are welcomed to apply

• Undertake all stages of Projects, from start to end.
• Calculate quantity of material for the whole project.
• Timely coordination and follow up with the Plumber/ Main-contractor or Consultant.
• Preparation of Shop Drawings, Beam Penetration Drawing.
• Submission of the relevant documents (Risk Assessment and Safety Work Procedure, method statement, material catalogue) as required by the Site Main Contractor.
• Co-ordinate with the Project Manager, Project Engineer and/or Project Supervisor on the projects and emails, support sites with drawings and details.
• Co-ordinate and resolve all technical problems from sites.
• Attend major site meetings, Testing and Turn-on.
• Update drawings as required.
• Perform regular updates on project status for meetings.
• Track progress of sites.
• Co-ordinate with all other Engineers and Supervisors for site progress, logistics and manpower scheduling.
• Liaison with clients for remote trouble shooting and advice in servicing and maintenance
• Assist in scheduling Service Technicians and manpower coordination
• Assist in document submissions and controlling
• Tracking and follow-up for every service and maintenance cases
• Review project schedules and ensure timely submission of documents to Authorities.
• Ability to work closely with Engineer for various Project phases.
• All drawings and correspondences must be well documented.
• Any other ad-hoc duties as and when instructed by Management.