The Business Analyst will scope, manage, analyse and deliver research data in a fast-paced, performance-driven culture which include but not limited to:

• Conduct research, developing consulting methodology, drafting questionnaires, analysing data, interpreting, and reporting the results
• Provide effective support to the Consulting department (Managers and Senior Consultants), delivering quality research in projects that meets best practice in a timely fashion
• Collaborate and coordinate with internal teams to integrate insight and ensure timely and accurate delivery of research results
• Prepare and maintain project documentation including analysis, reports, user documentation and filing
• Monitor and update department Performance Dashboard
• Assist in proposal preparation based on preliminary data gained from client interaction and/or Request for Proposals (RFPs), Invitation to Quote (ITQ) or other tender documents
• Develop and enhance ways of improving quality of research work within the team to augment competitiveness
• Keep abreast with standards and developments within the various consulting solutions areas to stay informed and ahead of the competition
• Perform any other duties as required by Management

Jobs Skills:

• Excellent written and verbal communication skills
• Work well independently and also in a team
• Strong analytical and organisational skills
• Build strong relationships with colleagues
• Perform duties with broad latitude for judgment
• Identify personal priorities
• Demonstrate enthusiasm
• Deliver work to high standard
• Solve challenging problems
• Be driven to improve yourself and the way things are done
• Ability to perform Primary and Secondary Market Research
• Demonstrate familiarity in Data Analytics, AI and/or RPA
• Quantitative and Qualitative Research Techniques
• Strong proficiency in Microsoft Office Suite, especially in PowerPoint and Excel

Qualification and Requirement:

• Bachelor’s degree or equivalent in a business-related specialisation
• Have at least 2 years in a business/project analyst/consultant role is an advantage

• Responsible for Singapore, as well as the rest of the Southeast Asia region
• Develop strategies and action plans for each market segment.
• Promote the company to key stakeholders and keep them updated on new products and solutions.
• Build and maintain a pipeline of business opportunities.
• Ensure the company is added to the vendor lists of target clients, government agencies, consultants, and EPCs
• Identify key projects with target clients, government agencies, consultants, and EPCs.
• Negotiate and secure opportunities with customers for targeted projects.
• Support the development of products and solutions based on customer needs.
• Assist in analyzing the current business strengths, weaknesses, and market intelligence with the team.
• Any other adhoc duties as assigned

Requirements:

• Degree in Electrical Engineering or equivalent
• Min 4 years experience in related fields
• Experience in project of consultancy is an advantage
• Location: Promenade
• Working Hours: Mon-Fri (8.30am-5.30pm)
• Salary: Up to $8000 + Allowances
• Able to start work immediately or on short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey

EA Reg ID: R23114229

EA Licence No.:19C9603

Job Requirements:

• Degree in Civil, Building, Structural or Construction Management from a recognized institution

• At least 5 years of working experience in construction/project management which includes structural and architectural works

• Proficiency in MS Project, Autocad, Excel, Powerpoint

• Good interpersonal skills, written and verbal communication skills in managing with all levels of managements

• Good in contract administration and management

• Well-versed with BCA and other relevant authorities’ regulations

• Possess strong leadership quality, good organizing skills, independent, responsible, analytical, and initiative

Job Description:

• Planning and follow up action with reference to the master schedule, ensuring smooth daily operations.

• Develop, compile and deliver site progress reports

• Conducting sites Inspection and reviews at site on safety compliance and regulations

• Ensuring project are successfully completed within budget, on time and in accordance with the contract requirements.

• To ensure projects meet customer’s quality standards

For interested applicants, please apply online or send your resume to [email protected]

Please note that only shortlisted candidates will be notified.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

Candidates is to posses a class 3 license

Candidates must be able to communicate in english & mandarin (to liaise with associates)

Candidates are required to be able to use operate with Mircosoft office

Candidates are prefered with 2-3 year of working experience in relevant sector

Candidates are required to understand drawings, design plan and structural plan

During project period, there will be long working hour including weekend.

Responsibilities:

• Project co-ordination and planning with sub-contractors and suppliers;
• Attending site meetings occasionally and handling clients’ requirements;
• Preparing and formalizing work orders and subcontract agreements/ variation orders/ final accounts;
• Monitoring and keeping records on all variation orders in the project;
• Settlement of project final accounts with clients;
• Evaluation and certification of sub-contractors’ progress payments;
• Evaluates subcontractors’ works and recommends payments;
• Liaises with consultant’s Quantity Surveyor for contractual requirements;
• Performs other ad hoc duties as assigned.

Benefits:

• Performance bonus
• Company incentive trip
• Annual salary review

Requirements:

• Minimum Bachelor in Civil Engineering/ Quantity Surveying or any related study;
• At least 3 years of relevant working experience;
• Strong knowledge of contract laws, and project claims is required;
• Working experience in A&A works will be an advantage;
• Experience in ISO audits will be an advantage;
• Attach to a project team. You may be required to support various projects handled by your team;
• Offer subject to experience and qualification.

Liaise with the main contractor, consultant, clients on the progress of Plumbing & Sanitary as well as any other services awarded's installation works.

• To supervise all works on site and ensure in accordance to the drawings, safety standards and comply to local authorities requirement.

• Able to design, submit, coordinate drawings and plan for approval and amendment.

• Adopt preconstruction isometric drawing preparation and material take off prior to site possession.

• Ensure site storage are ready and inventory system is in placed all the time.

• Able to handle more than one project at a time.

• Attend inspection / meetings with supplier, sub contractor, main contractor, consultant, and authority

• Prepare progress claim to main contractor / client & attend meetings

• Prepare & certify progress claims of sub contractor & suppliers

• Willing to suggest and adopt to all company policy which may update from time to time.

• Willing to work off hours when necessary to ensure projects are always in best performance.

Job Requirement:

• Possess a License Plumber License are preferable

• Min 7 years of relevant experience

• Knowledge in Autocad will be advantage

• Class 3 Singapore Driving License

Developing Engineering Strategies.

• Implementing Engineering Strategies.

• Conducting Project Safety Briefing.

• Controlling Materials Order and Usage.

• Supervising your Construction Team.

• Increasing our Company's work quantity.

• Improving our Company's work quality.

• Reporting to the Director and ad-hoc duties.

Developing Engineering Strategies.

• Implementing Engineering Strategies.

• Conducting Project Safety Briefing.

• Controlling Materials Order and Usage.

• Supervising your Construction Team.

• Increasing our Company's work quantity.

• Improving our Company's work quality.

• Reporting to the Director and ad-hoc duties.

• Degree in Electrical Engineering.
• Good design and installation knowledge of electrical in commercial & industrial buildings.
• With strong leadership skill, ability to be agile, can adapt quickly to change and pivot, high level intiative, project management and communication skills.
• Able to work independently and under pressure.
• Minimum 5 years’ relevant working experience and proven track records in Singapore.
• Fluent in spoken English.
• Preferably with Class 3 driving license

The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

The Candidate shall have at least two (2) years of working experience in the IT or Infocomm industry, with exposure to end-to-end software development lifecycle (SDLC). Experience with implementation in Singapore is preferred.

The Candidate is to be proficient in information gathering and reporting that include:

• Compile and organise project-related information
• Schedule and organise meetings with stakeholders and vendor
• Prepare agendas and take detailed minutes
• Follow up on action items from meetings
• Prepare regular status reports for the project manager

The Candidate is to be proficient in document management that includes:

• Maintain and organise all project-related documents including minutes of meetings provided by vendor.
• Ensure version control of important files
• Create and update project documentation as needed

The Candidate is to be proficient in stakeholder communications, timeline and milestones tracking that includes:

• Act as a liaison between client project manager and internal stakeholders
• Distribute project updates and communications
• Manage and respond to routine project-related queries
• Monitor project timelines and alert client project manager of any potential delays
• Track milestone completions and deliverables
• Update project management tools with current progress

The Candidate is to be proficient in quality control support and change request management that includes:

• Assist in coordinating quality assurance activities
• Help manage the user acceptance testing (UAT) process
• Collect and organise feedback from UAT sessions
• Log and track change requests
• Assist in assessing the impact of proposed changes
• Help communicate approved changes to relevant parties

The Candidate is to be proficient in vendor coordination and administrative support that includes:

• Assist in managing day-to-day interactions with vendors
• Track vendor deliverables and performance
• Coordinate vendor meetings and communications
• Handle project-related administrative tasks
• Help coordinate training sessions for internal staff
• Assist in co-creating training materials with vendor.
• Support the security onboarding of new team members from vendor to the project
• Support in post implementation
• Support in post implementation

The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

The Candidate shall have at least two (2) years of working experience in the IT or Infocomm industry, with exposure to end-to-end software development lifecycle (SDLC). Experience with implementation in Singapore is preferred.

The Candidate is to be proficient in information gathering and reporting that include:

• Compile and organise project-related information
• Schedule and organise meetings with stakeholders and vendor
• Prepare agendas and take detailed minutes
• Follow up on action items from meetings
• Prepare regular status reports for the project manager

The Candidate is to be proficient in document management that includes:

• Maintain and organise all project-related documents including minutes of meetings provided by vendor.
• Ensure version control of important files
• Create and update project documentation as needed

The Candidate is to be proficient in stakeholder communications, timeline and milestones tracking that includes:

• Act as a liaison between client project manager and internal stakeholders
• Distribute project updates and communications
• Manage and respond to routine project-related queries
• Monitor project timelines and alert client project manager of any potential delays
• Track milestone completions and deliverables
• Update project management tools with current progress

The Candidate is to be proficient in quality control support and change request management that includes:

• Assist in coordinating quality assurance activities
• Help manage the user acceptance testing (UAT) process
• Collect and organise feedback from UAT sessions
• Log and track change requests
• Assist in assessing the impact of proposed changes
• Help communicate approved changes to relevant parties

The Candidate is to be proficient in vendor coordination and administrative support that includes:

• Assist in managing day-to-day interactions with vendors
• Track vendor deliverables and performance
• Coordinate vendor meetings and communications
• Handle project-related administrative tasks
• Help coordinate training sessions for internal staff
• Assist in co-creating training materials with vendor.
• Support the security onboarding of new team members from vendor to the project
• Support in post implementation
• Support in post implementation

Key Responsibilities • Create, organise and maintain functional and technical documentation for platform, including architectural, functional flows, data flows, data/entity, micro services, etc. • Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion. • Translate complex technical concepts into clear, structured documentation that is accessible to both technical and non-technical audiences. • Ensure consistency, accuracy, and completeness of documentation. • Create and maintain templates and documentation standards to ensure consistency across projects and teams. • Conduct regular reviews and updates of documentation based on changes. • Work with cross-functional teams to ensure that all documentation aligns with the platform documentation. • Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation

What we are looking for • Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field. • At least 3 years of experience as a Technical Writer, Business Analyst, or a related role, with a focus on creating both technical and functional documentation. • Understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies. • Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences. • Experience with documentation tools such as Confluence, Jira, Excel or similar platforms. • Knowledge of software systems, APIs, databases, and enterprise architectures. • Strong organizational and communication skills, with a keen attention to detail. • Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Plan and ensure timely execution of project schedules.
• Review project reports for accuracy in quotations, invoicing, and rectification actions.
• Manage the project budget.
• Regular follow-up on site meetings, researching market information and compiled into a report and submitted weekly report to the project manager in charge.
• Forecast cashflow for internal/external use, coordinating through project completion.
• Perform other ad-hoc duties as required.

Job Requirements:

• Diploma in Engineering.
• Min 3- 5 years in Project Management.
• Experience in MEP preferred.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Tan Jun Xi (Jonathan) (R1440473)

An establish PUB piping company requires a Project Co-ordinator with following job description and requirements:

• Attend to all relevant administration and documentation for the projects
• Liase with clients, foremen and sub-contractors
• Project planning, eg: project schedule, risk management, and etc.
• Handling progressive reports and claims
• Certificate and diploma in Building related field preferred
• Good interpersonal and communication skills

Brand Custodians. Community Builders. Event Innovators.

H&B is the next-generation activation and engagement company that specialises in creating unique stories and curating groundbreaking experiences. We are passionate about bringing memorable experiences to life and communities together. Our dynamic team has spearheaded numerous firsts: the Fullerton Concours d’Elegance vintage car exhibition; Dale Chihuly’s first major garden exhibition in Asia, "Dale Chihuly: Glass in Bloom", at Gardens by the Bay; and the Southeast Asia debut of "Van Gogh: The Immersive Experience".

The Role :

• Collaborate with clients to understand their event objectives, requirements, and desired outcomes.
• Create and present project proposals, encompassing pitching, planning, and execution phases.
• Prepare and take ownership of accurate project budgets based on scope of work and resource requirements.
• Develop, oversee and proactively track and manage progress against project milestone calendar.
• Take full ownership of end-to-end project planning, execution, and management, ensuring seamless coordination and flawless delivery of events.
• Collaborate closely with various internal teams, including (but not limited to) marketing, creative, and operations.
• Lead event team members and volunteers, providing ongoing guidance and support throughout all phases of planning and execution.
• Source and negotiate with vendors, suppliers and contractors to secure necessary services and products for events and maintain proactive communication to ensure all contractual obligations are met.
• Oversee event logistics, including venue selection, accommodation arrangements, transportation, catering, and audio-visual requirements.
• Ensure strict adherence to all legal, safety, and regulatory requirements relevant to event management. Stay informed about industry-specific regulations and guidelines, ensuring events are conducted in full compliance with applicable laws.
• Deliver consistent and comprehensive project updates to various stakeholders. Keep all relevant parties informed about milestones, accomplishments, and potential challenges to foster a collaborative work environment.
• Monitor and evaluate event performance and conduct thorough project performance analysis to identify areas for improvement.
• Conduct post-event debriefs and prepare detailed event reports for clients and management, providing insights to enhance future event execution.
• Manage all other project-related matters, as they arise and other ad-hoc matters as assigned.

Preferred Attributes:

• Minimum 5 years of proven experience in event management, preferably in an agency environment.
• Genuine passion for event planning and management, driven by a desire to create exceptional and memorable experiences for clients and attendees.
• Demonstrated ability to manage multiple events simultaneously while meeting deadlines and maintaining high-quality standards.
• Excellent verbal and written communication skills
• Ability to think creatively and innovate, bringing fresh ideas and concepts to enhance event experiences.
• Strong analytical and problem-solving abilities to address challenges and make quick decisions during event planning and execution.
• Meticulous attention to detail in all aspects of event planning and execution, ensuring no detail goes unnoticed.
• Proficiency in constructing and managing project timelines.
• Strong financial acumen to create, manage, and optimize event budgets effectively.

Dear Applicants,

i.Poise Design is an interior design company that prides itself on premium quality design and service. We believe in liveable luxury- assisting customers to co-create luxurious environment while not forgetting practicality, liveability and sustainability of the end design. We are also one of the few interior designer companies in Singapore that provide interior decoration services to customers who will like to spruce up an existing location.

We are currently expanding our services and are looking for project managers who are able to communicate well with designers and clients.

Job description:

- Coordinate with and manage renovation vendors

- Manage project timelines and schedules

- Manage project job sites

Job requirements:

- Lead a team of Site Coordinators

- Able to verbally communicate fluently in English and Mandarin is a must

- Able to withstand the stress of handling multiple client/vendor chat groups (of up to 100<)

- Basic knowledge of using Microsoft Word and Excel

- Eye for details

- Having a personal vehicle is a requirement

- In your reply to this posting, insert the word "Gold" in the subject header

- WIllingness to learn

Benefits:

- Annual leave increment every year of up to 21 days/year

- Flat hierarchical structure

- Free healthcare benefits with over 200 panel clinics nationwide

- Full work insurance coverage

- Office located in Kallang (central fringe)

- Positive working atmosphere and environment

- Profit sharing

- Transport claims

*Only Singaporeans and PRs may apply.

Interested parties may also send your resume to [email protected].

We regret that only shortlisted applicants will be notified.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

Key Responsibilities:

• Have handled 5 - 6 projects
• JIRA experience
• 7 years of project management experience
• Software Application Project management
• Handled 10 people Team
• Managed Government projects
• PMP or relevant certifications (preferable)
• Managed Cloud based projects

Work Location(s):

Primary : Mountbatten

Secondary : one-north (only when required)

EDUCATIONAL QUALIFICATIONS

• Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent..
• Project Management Certification or equivalent

RELEVANT EXPERIENCE

• Relevant working experience as Project Manager/Scrum Master in at least 2 Agile/full project development life cycle.
• Relevant experience in web-based development.
• Working experience in handling daily IT operations matters.
• Working experience in .Net/J2EE applications.
• Familiarity with governance, adoption and training in RPA in enterprise IT environments.
• Working experience in government environment.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a (Singapore) government environment is preferred.
• Strong analytical, conceptualisation and problem-solving skills.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Results and customer oriented.
• Team player with strong organization and people handling skills.
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

1) Qualifications

Degree in Mechanical Engineering recognized by PEB Singapore.

3 to 5 years of working experience in the consultancy firm and design of ACMV, Fire, and Hydraulic services. Working experience gathered as a contractor in project execution will be considered.

Experience on Energy Storage System (ESS) will be an advantage.

Capability in carbon, sustainability, green mark certification, resources conservation, renewables, etc. will be an added advantage.

Fresh graduates will be considered as well.
2) Business Development

Begin to build relationships with clients, consultants, contractors from other organizations.

3) Project Role

Carry out duties in accordance with company procedures and implement prescribed systems of work.

4) Engineering Function

Understand design philosophy/design fundamentals and communicate engineering solutions to project stakeholders.

Responsible for the development and production of drawings/calculations/specifications/reports.

Carry out investigative and technical review works.

Perform engineering calculations with the aid of engineering software such as IESVE, Computational Fluid Dynamics (CFD), Full Hydraulic Calculation (FHC).

Be familiar with Architect, Structural/Service Engineers drawings/specifications etc.

5) Behavioral

Carry out tasks and duties assigned in a positive and dignified manner.

Enjoy serving our Clients with teamwork, constantly developing self and others.

Set an example for placement students and younger engineers.

Job Description

· Preparation of Tender document, contracts, Bill of Quantities including taking off, Cost comparison, compiled documents for Tenders

· Ensure accurate measurement of quantities to assist in the preparation of progress payment claims, variation order claims and payments to subcontractors and suppliers including all final accounts.

· Attending of tender briefing

· Sourcing and procurement, cost analysis and cost control

· Monthly billing and reporting submission

· Any other admin duties as assigned.

Job Requirement

· Diploma in Quantity Surveying, Building or Civil Engineering

· Preferably with minimum 2 years of working experience in tendering, estimating and measurement of quantities

· Able to use AutoCAD, Microsoft Excel, Microsoft Word

· Meticulous and good interpersonal skill;

· Able to work independently under minimum supervision

Role & Job Purpose

The Knowledge Management team’s mission is to help Wise achieve Mission 0 through enabling its operational teams to scale and provide excellent service to our customers by building and maintaining a centralised, easily accessible and high-quality knowledge base.

As a Knowledge Management Specialist, you will support the Knowledge Management Lead and the broader Knowledge Management team to ensure operational teams have information & knowledge management mechanisms in place to support the speed of learning, deliver high quality products and services, develop, share, reuse and continuously improve practices across the entire global operational teams. You are going to help coordinate the operational & product related changes and improvements to reduce risks of negative agent or customer experience ultimately contributing towards the Wise mission by dropping cost for operations.

You will utilise your domain expertise and your outstanding capability to create excellent knowledge base articles by following the end-to-end knowledge management lifecycle, mapping and documenting workflows of your given domain (product, currency, or operational area), as well as keeping them up to date; this way contributing to a centralised, easy-to-use knowledge base and an overall better experience for both internal and external customers.

You will support your lead in the implementation of the Knowledge Management Strategy and Framework. You will provide support to your peers by performing quality checks and proofreading content prior to publishing to internal or external customers. You will act as an ambassador for the Knowledge Management strategy and framework, as well as contribute to building a knowledge sharing culture at Wise. You will lead meetings with stakeholders in operational teams and other servicing teams, sharing with them the KM projects and initiatives you are driving.

As a Knowledge Management Specialist you will have the opportunity to learn about industry best practices in the field of Knowledge Management, project management, technical writing, process mapping, article design, building standard operating procedures (SOPs) and contributing to their implementation.

Responsibilities

• Follow and execute on the Knowledge Management Lifecycle (E2E processes) for discovering, capturing, storing, sharing, applying and reviewing knowledge and information across the assigned domain (product or operational team)
• Convert implicit/tacit knowledge to explicit knowledge based on the KM E2E processes
• Identify embedded knowledge and information throughout the organisation, continuously improve it by eliminating outdated processes and establishing new procedures
• Promote knowledge and information sharing
• Lead Knowledge Management Specialist interviews and participate in Knowledge Management Lead interviews
• Serve as a subject matter expert to connect people with the relevant information, resources and knowledge holders in response to requests for information
• Participate and execute on monthly KM review cycles and daily rotation activities
• Document all project related tasks in the KM Jira board and meet deadlines while actively participating in and meaningfully contributing to sprint meetings, stand-ups, opening & closing ceremonies and project related meetings
• Proactively identify and reach out to knowledge holders and SMEs
• Keep knowledge base articles, FAQ content, Quick replies/Admin emails up to date by regularly reviewing the content and design to ensure consistently delivering high quality standards
• Support meeting KM Operational Level Agreements
• Drive KM initiatives and projects on the product and regional level
• Provide proofreading on all KM content prior to publishing
• Perform quality checks on knowledge base articles, FAQ content and Quick replies/Admin emails
• Identify knowledge transfer mechanisms and collaborate with the operational training teams on transferring knowledge and information to the relevant audience
• Collaborate with the QA team on reducing critical errors through driving impactful projects on the product or regional level
• Responsible for tailoring and improving the KM E2E, its operating procedures and design templates for new content creation
• Understand and build success criteria for your projects by building on the Application process thus driving data-based decisions to increase efficiency in operational teams
• Create SOPs for the KM team and document them in the KM handbook

Requirements

• You are a Singaporean Citizen/Permanent Resident of Singapore. Please note that we are unable to sponsor visas for this role.
• You are results driven. You’ve got some experience and expertise in Knowledge Management/ Technical Writing (1-3 years) and how to enable operational teams through an efficient KM strategy.
• You're great at Project Management. You have experience owning impactful projects and getting the buy-ins of stakeholders.
• You are Data Centric. You are able to measure and showcase the impact of your projects/work to your stakeholders.
• You’re passionate. About customer experience, technology and making a difference for people in your work. These aren’t just lines on a job description, you genuinely enjoy what you do.
• You have great attention to detail. You’ll help build and maintain the knowledge base by using your domain expertise. Drive agent satisfaction and implementation projects, based on KPIs for your team and work with all other servicing teams as Continuous Improvement, Product, Training and Quality Assurance.
• You’re a self-starter. With a proven track record of taking individual ownership and solving problems creatively, you’ll design, develop, and document knowledge base articles, FAQ content, Quick replies/Admin emails in your domain while also developing and improving operational workflows in order to enhance efficiency.
• You’re reliable. You’ll be an ambassador for Knowledge Management as you effectively manage, delegate, oversee, or contribute to cross-team projects, no sweat - You’ve also got the ability to multitask and handle a varied workload, and you always take responsibility in challenging situations - In short, you get it done.
• You’re customer-focused. This should go without saying, but this is your guiding light. Our customers come first and we make no compromises on that, so you always have the customer’s best interest in mind and you cultivate this mindset into your teams.

What do we offer:

• Starting salary: 4,650 SGD
• Company Restricted Stock Units
• Numerous great benefits in our Singapore office

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply by submitting your resume. We look forward to receiving your application!

· Project Planning:Define project scope, goals, and deliverables in collaboration with stakeholders.
Develop detailed project plans, timelines, and schedules.
Estimate resources and budgets for project completion.

· Budget Management:Prepare and manage the project budget.
Monitor financial performance and ensure costs are controlled.
Approve expenditures and ensure cost efficiency.

· Resource Management:Coordinate with architects, engineers, and contractors to ensure project requirements are met.
Procure materials, labor, and services, ensuring quality and adherence to the project timeline.
Ensure the availability and proper allocation of resources (staff, equipment, materials).

· Risk Management:Identify potential risks and develop mitigation strategies.
Address unexpected delays or issues that may arise during the construction process.
Ensure compliance with safety and regulatory standards.

· Team Leadership:Lead and motivate construction teams, ensuring tasks are completed as scheduled.
Collaborate with project stakeholders, clients, and other parties involved.
Communicate regularly with clients and provide project updates.

· Quality Control:Oversee the quality of work throughout the construction process.
Conduct inspections to ensure the project meets design specifications and standards.
Ensure the use of appropriate construction techniques and materials.

· Documentation and Reporting:Maintain project records, including contracts, change orders, and progress reports.
Provide regular updates on project status to stakeholders and upper management.
Prepare project closure documentation, including final reports and as-built drawings.

• Manage project team to supervise work progress and quality work
• Ensure the project complies with regulations and clients’ specifications
• Ensure safety practices and housekeeping is to maintained to the highest standard
• Coordinating the handing-over of completed works to the client and completion of the necessary rectification works