Company Location: Yishun
Job Description
· Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
· Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
· Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
· Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company policies, processes and legal requirements.
· Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
· Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
· Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
· Provide support in business projects related to process improvement, customer experience, etc.
· Performing on miscellaneous duties and projects as assigned.
· Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within company to achieve goals as needed.
Qualifications
· Bachelor Degree, in Business Management, Supply Chain Management or equivalent
· Minimum 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
· Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.
· Proficiency in MS Office -- Word, Excel, PowerPoint
· Knowledge in SAP or similar ERP system is preferred but not mandatory
· The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks