Multiple locations across the APAC region will be considered beyond Singapore and Hong Kong.

Solution Sales is on a journey to innovate across ServiceNow’s go-to-market (GTM), delight our customers, and fuel our unparalleled climb to $16B. We are moving fast, and with this rapid scale and dynamic growth we are hiring a strategic sales & GTM leader to drive growth, scale and consistency.

The BDM Go-to-Market leader will spearhead market success for the Security and Risk Business. This role will focus on driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build a robust sales pipeline and capture market opportunities. As a seasoned sales executive, you will apply your expertise to drive business growth in partnership with various cross-functional teams, including sales, specialist sales, product, marketing, partners, and other key stakeholders.

This role offers a unique opportunity to make a substantial impact on the organization's growth and success. The ideal candidate is a proven sales & GTM leader with the ability to collaborate effectively, foster relationships, and demonstrate a keen intellectual curiosity that builds trust with senior leaders and stakeholders throughout the organization. The candidate must bring a combination of GTM expertise, deep product & market domain knowledge, and sales excellence to drive results.

Key Responsibilities:

• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.  Identify potential business opportunities and partnerships to support the company's growth objectives, leveraging market insights and industry trends.
• Conduct thorough market research and analysis to identify emerging trends and transformational opportunities within the industry.
• Collaborate with cross-functional teams to define and refine the company's value proposition and develop innovative solutions to address market needs.
• Build and maintain strong relationships with key stakeholders, including clients, partners, and industry influencers.
• Evangelize ServiceNow’s Service value proposition for major deals, partnerships, and strategic alliances, ensuring alignment with the company's overall transformation objectives.
• Provide guidance and mentorship to the sales team, fostering a culture of excellence, collaboration, and continuous improvement.
• Monitor and analyze market trends, competitive landscape, and customer feedback to inform strategic decision-making and enhance business development efforts.
• Collaborate with the executive team to define and execute the company's overall growth strategy, incorporating transformational initiatives.

Requirements for success

• Bachelor's degree in business, marketing, or a related field. MBA or advanced degree preferred.
• Proven experience in a senior-level engagement, with a focus on driving transformational growth across the Consumer goods, retail or financial services sector
• Deep expertise selling security/risk offerings into the Enterprise market, ranging from incident management, vulnerability management, security operations, risk and keeping abreast of the ever-changing security and cyber-security landscape evolution.
• Demonstrated success in identifying and closing high-value business deals, partnerships, and strategic alliances.
• Strong understanding of market dynamics and trends, with the ability to translate insights into actionable business strategies.
• Track record of building and nurturing strong client relationships, driving customer satisfaction, and maximizing revenue opportunities.
• Strategic thinker with a results-oriented mindset, capable of identifying and capitalizing on transformational opportunities.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing business priorities.
• Strong analytical skills, with the ability to leverage data and market insights to drive informed decision-making.

Qualifications

To be successful in this role you have:

• Extensive track record of new business sales success including presentation and negotiation skills within industry and at C Level Strong strategic thinking including analytical and financial planning skills to meet and exceed quotas and goals
• Ownership of accurate CRM reports including current and future quarterly forecasts and opportunity inspection
• Experienced in driving sales process and drive effective working relationships with Sales Operations Ability to understand the 'bigger picture' and business drivers around IT
• Ability to build long term strategic and senior level relationships
• Ability to adapt and work effectively within a rapidly changing and growing environment
• Demonstrates strong business and financial acumen
• Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement
• Champions and promotes top performers, constantly develops and coaches the team and themselves, and topgrades appropriately
• Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem
• Ownership of driving successful pipeline generation activities developed by marketing or the partner community

Job Title: Manager, Business Development

Location: Singapore

Employment Type: Full Time

Position Overview:

Our client is seeking a dynamic and experienced Business Development Manager to join their team. This role involves managing sales and account relationships, engaging with both new and existing clients, and understanding market needs. The ideal candidate will build strong relationships with internal stakeholders and senior management to enhance operational efficiency.

Key Responsibilities:

• Identify and pursue new business opportunities through regular interactions with potential clients and thorough market analysis.
• Develop and maintain close relationships with existing and prospective clients.
• Contribute to long-term business profitability through innovative thinking and proactive sales activities.
• Conduct cost comparison studies to evaluate our client's services against competitors.
• Provide regular reports to the Head of Commercial and/or Management as required.
• Initiate and conduct regular business reviews with clients as part of our client's customer retention and continuous improvement programs.
• Handle all sales inquiries, prepare sales quotations/proposals, follow up on new sales leads, and manage tenders and RFQs.
• Ensure compliance with legal and company policies and procedures, and undertake disciplinary actions if necessary.

Qualifications and Experience:

• Bachelor’s degree or higher in Business, Logistics, Supply Chain, Marketing, or related fields.
• Minimum of 5 years of experience in logistics solutions with a proven track record of business growth.
• Must have experience and knowledge in contract logistics.
• Strong business acumen and ability to develop long-term partnerships with clients and partners.
• Experience in holding a business development role in the relevant industry within contract logisitcs.
• Ability to generate sales leads in the relevant industry.
• Excellent oral and written communication skills.
• Strong customer service and interpersonal skills.
• Self-motivated, energetic, and able to work with minimal supervision.
• Excellent problem-solving skills.
• Ability to work effectively in a dynamic team environment.
• High level of accuracy and attention to detail.
• Strong organizational and prioritization skills.
• Strong analytical skills with a focus on critical thinking and business process management.

Kindly apply with your latest CV, detailing your business development experience in contract logisitics. Only shortlisted candidates will be contacted.

Business Development Executive (F&B Industry)

Working days: 5.5 days work week
Working hours: 8.30am - 5.30pm
Salary: $3000 to $4000 + Car Allowance $1200 + Commission (quarterly) + AWS (Dec) + Bonus (June)
Location: Senoko

Key Responsibilities

• Responsible for developing new prospects and maintaining existing accounts in the Food Service/ HORECA channels.
• Identify leads and develop strong business relationship with customers
• Maintaining of good rapport with existing customers
• Responsible for driving growth and achievement of monthly sales target
• Managing customer’s account receivables to ensure timely and prompt payment
• Monitor current trends in the industry with competitors and market activities

Requirements

• Min. Diploma in Business Administration or equivalent
• Min. 1-3 years of relevant Business Development / Sales experience in F&B industry (Preferred in Food Service Channels)
• Driving license with own Transport is a must to perform customer visits

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Tasks:

• Drive Results: Collaborate with management to develop and refine actionable strategies for market success.
• Innovate: Test features, identify improvements, and contribute creative ideas to enhance our digital solution portfolio.
• Deliver Impact: Create professional presentations and reports that influence strategic decision-making.
• Take Ownership: Lead assigned projects with creativity, determination, and a focus on results.
• Connect: Build strong relationships with vendors, internal teams, and external stakeholders to ensure seamless project execution.

• Experienced: Prior experience in digital marketing, business development, or e-commerce is advantageous.
• Qualified: Enrolled in advanced studies in business, marketing, or IT.
• Creative & Autonomous: A self-starter with innovative ideas and a drive to go the extra mile.
• Tech-Savvy: Skilled in PowerPoint and Excel, with the ability to analyze data and transform it into impactful insights.
• Organized: Strong time management and prioritization skills, adept at juggling deadlines.
• Customer-Focused: Committed to delivering outstanding solutions and solving problems effectively.

Next opening: Feb 2025, 6 months full-time internship

About Argus

Argus is an independent media organisation with over 1,400 staff. It is headquartered in London and has 30 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences. Companies in 160 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.

Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders and global growth equity firm General Atlantic. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives and networks.

We report first-hand on what is happening globally in the commodity space covering crude oil, refined products, renewable and future fuels, carbon markets, metals, chemicals, agriculture, fertilizers and more.

Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network. Our core values are Excellence, Integrity, Partnership, and Inclusivity.

Argus is a fast-growing global B2B media company providing essential information on commodity markets. We are growing quickly, adding new markets, new services, new delivery options and improved analytical tools. Argus’ Asia business is headquartered in Singapore and covers operations across Singapore, Dubai, Beijing, Shanghai, Jakarta, Seoul, Tokyo, Sydney and Mumbai.

What you will be doing

Argus’ core business is focused on developing, and promoting the usage of, Argus commodity prices indices. The primary function of Vice President, Business Development, Chemicals, Asia & Middle East will be to support and drive price assessment and benchmark opportunities for the chemical sector, which the company has identified as a significant new opportunity. This is a senior business development and high visibility role reporting into the SVP, Strategy & Business Development.

The role has responsibility for relationship building with influential stakeholders in key commodity markets.

The key measure of success for this role is demonstrable progress over time in the use of Argus prices in the chemical markets in Asia and the Middle East.

Key Responsibilities

· Lead a small team of business development managers

· Executing on strategies and market development plans

· Responsible for the commercial growth of the chemical sector in Asia and Middle East

· Work closely with regional and global internal stakeholders to align with the Argus global vision for the chemical sector

· Special emphasis on activities in terms of building strong relationships with senior industry stakeholders and advocacy to increase likelihood of Argus price usage in markets.

· Be the key face of Argus in chemicals, promoting usage of Argus to clients, the governments, industry bodies etc.

Skills and Experience

· At least 15 years of professional experience in chemical markets in Asia and/or Middle East

· Intellectual Dexterity: the ability to analyse complex problems and pick up new concepts and strategies quickly

· Hands-on: Demonstrable experience of having worked in a high energy, fast growth, environment

· Strong personal credibility and communication skills, accomplished in individual, group, business and social settings

· Be able to balance an imaginative and highly creative approach while at the same time demonstrating the pragmatism that is needed to work and get things done in a high growth environment.

· Credibility: the ability to inspire trust and respect with key market stakeholders, including clients

· Strong commercial awareness

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognises and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

· Work within a highly motivated team at an industry-leading and rapidly growing global company.

· Competitive salary and company bonus scheme

· A modern office environment designed to foster productivity, creativity, and teamwork.

· Excellent location at Raffles Place in central Singapore – close to public transport and amenities

· Hybrid working model - Work from Home options available.

· Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.

· 20 vacation days your first year, up to a maximum of 25 days

· Extensive internal and external training

· Employee Welfare & Employee Assistance Programme

Travel

· Around 50% is expected for this position.

Hours

Monday through Friday, 9.00 a.m. to 6.00 p.m.

Earlier or later hours, or weekend hours, may be expected on occasion.

We're not engaging any recruitment agencies for this role, so if you're interested, please apply directly.

We will conduct interviews continuously and reserve the right to take down the advertisement when we find the right candidate.

Company Profile

State Bank of India (SBI) a Fortune 500 company, is an Indian Multinational, Public Sector Banking and Financial services statutory body headquartered in Mumbai. The rich heritage and legacy of over 200 years, accredits SBI as the most trusted Bank. SBI Singapore (SBIS) has 5 retail branches, 19 SBIS ATMs and over 200 ATMs via the shared island wide ATM5 network. SBIS has a suite of retail banking products which complement its existing corporate banking products thus enabling us to service both individual and corporate customers. In Commercial and wholesale banking, our areas of operation include ASEAN, South East Asia and South Asia. SBIS leverages on its extensive international network of branches to offer a wide range of Import/Export Trade Finance Services, in both Singapore Dollar and foreign currencies to facilitate the business needs of customers.

Job Title: Corporate Relationship Manager (Business Development, FI & Investments)

Responsibilities

Business Development

· Responsible for achievement of the business targets assigned to the profile.

· Acquiring and onboarding at least five good quality FPI/FII customers.

· Corporate remittances and cross currency remittances- target for remittances in excess of USD 20 mio from onboarded customers.

· Securing corporate deposits.

· Understanding the ecosystem of FRI/FDI, RBI/SEBI guidelines, Government of India FDI/FPI policies, taxation of PE/FPI investments to effectively communicate and garner business requirements/leads from potential FPI/FII for SBI group.

· Be single point of contact for FPI/FII customers for their business requirements.

Operational Efficiency and compliance

· Onboarding and review of RMAs with banks by performing necessary due diligence as per bank’s policies and procedures.

· Assist in collating data in relation to Investment proposal and portfolio analysis.

· Knowledge of internal policies and procedures to effectively manage the sales cycle and facilitate operational execution of transactions.

· Sound knowledge of various types of business entities and their shareholding structures.

· Competent on all KYC/CDD procedures, AML guidelines and all other regulatory guidelines governing the Sales & Advisory process.

Customer Experience and Service Delivery

· Maintain good rapport and relations with all customers- FI and FIIs.

· Take ownership and respond to all customer issues and navigate internally to address issues promptly and/or escalate to relevant authorities promptly.

· To act as a single point of contact for all customers under handling.

· Maintaining relationships on a continuous basis with business federations.

Organizational and Human Resource Management Skills

· Maintain close relations with other BUs / SBI group for generating synergy leads to & from them.

· Function as a Team Member and maintain a positive work environment.

· Co-ordinate with other user departments for efficient and timely delivery of service and completion of transactions.

· Provide necessary support in conduct of activities in relation to BD, FI & Investment department.

Requirements

· Prefer candidates with Degree in Finance or equivalent.

· Banking experience in Institutional Sales/Marketing is preferred.

· Fresh graduates with the right attitude and willingness to learn, may be considered.

· Thorough knowledge of banking products on deposit, loan, trade, forex and investments.

· Prefer experience in marketing of new business relating to Credit, Trade Finance, Remittances, and Deposits etc. from corporate clients.

· Ability to pursue leads and potential customers to expand services and products offered.

· Good interpersonal, negotiation, team working and networking skills in a sales related environment.

· Self-motivated with the ability to work fast and smart independently.

· Excellent communication, analytical, organizational and time management skills.

Great that you're thinking about a career with BSI!

Purpose of Position

The Business Development Manager is primarily responsible for selling BSI products and services to new and existing customers across a defined BSI product suite. This role is responsible for identifying and managing sales opportunities, building an in-depth understanding of client business needs and drivers, to position how BSI products and services can enable organisations to improve and manage the sales process to a successful conclusion.

Key Responsibilities & Accountabilities

Sales Process

• Lead and support the BSI focus sectors based business growth.
• Establish network and relationship with the key/global accounts to nurture bigger business potential converted in the big closed won.
• Proactively network with existing customers to sell additional BSI products.
• Identify new prospects to grow the BSI customer base through targeted calls to generate sales revenue in line with new business targets.
• Execute BSI sales process to investigate, explore and understand customer needs in order to sell relevant products/services.
• Investigate relevant resource required and provide a timeline for delivery to meet customer order & solve any customer issues.
• Routinely review sales activity and quality KPIs, based on sales ratios to plan future sales activities to deliver on financial and activity targets.

Sales Tools

• Manage potential through account and opportunity management to develop solid pipeline. Produce accurate sales forecasts in a timely manner.
• Effective use of price book and tools to propose main products and services.
• Use relevant sales/product collateral to illustrate how a range of BSI products meet identified customer needs.
• Accurately and effectively applies standard, commoditized, T&Cs.
• Accurately record sales and order information in the CRM (Salesforce).

Product Knowledge

• Remain up to date with developments in the standards industry and be able explain the standards development process to customers.
• Able to apply product features and benefits to customers’ needs in order to win business.
• Able to apply knowledge of competitors to explain the full business advantages of BSI products.

Sales Skills

• Possess a deeper and wider knowledge of the products/services of BSI and their application to specific customer sets. Use reporting function of sales tools to aid account management and new business development.
• Strong telephone communication with customers. Ability to create effective proposals and produce presentations to customers.
• Accurately define requirements, including buying process, budget, positioning vs competition and actual circumstances which positively affect potential sales. Ability to identify further and future opportunities.
• Able to question effectively to gain a deeper understanding of customer needs to identify up-selling opportunities. Able to provide a range of targeted solutions to the customer.
• Accurately summarize customer needs. Identify BSI product or service. Get customer agreement to price and delivery.
• Ability to handle objections. Use knowledge and experience to provide an answer. Gain customer commitment before progressing. Identify high impact issues for customer, give up on those with low value to BSI. Ensure understanding of business and personal value of BSI product/service to the customer.

Sales Management

• Able to plan on a short-term basis (1-3 months) to achieve immediate performance goals.
• Ensure area of responsibility is delivering to plan. Identify & propose changes/solutions to drive & increase targeted delivery.

Candidate specifications

• Experience of running a commercial business unit, including P&L responsibility, preferably in commercial events / training / publishing or related
• Commercial understanding and experience of working with marketing function, including an appreciation of campaign planning and execution through multiple channels
• Commercial understanding and experience of sales function, preferably both tele sales and field sales
• Good influencing / transverse management skills
• Good verbal and written communication skills and an eye for detail
• Be self-motivated, flexible, and have excellent time management/planning skills
• Able to work under pressure
• Willing to travel on business intensively
• An enthusiastic and committed team player
• Well presented with good public speaking
• Business development skill will be considered advantageous

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Job Description:

IT Business Analyst

Position Purpose

To team with up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

To work with Product Managers and Operation users from all the regions (APAC/EMEA/AMERICAS) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Responsibilities:

Direct Responsibilities

• To ensure the business/operational objectives of the new business requirements are well defined

• Performing systematic business analysis

• Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

• Designing functional solutions & user workflows and documenting Functional Specifications.

• To walkthrough requirement and proposed solutions to all stakeholders and get it reviewed and signoff.

• To develop SIT/UAT/NRT scope and approach. To guide Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

• To validate SIT test results produced by testing team to signoff.

• To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by development team.

• Documenting/reviewing user manuals and release notes as required

• Assist in providing tactical/strategic solutions for new client requirements

• Assist in the conversion/migration exercise where necessary

• For production defects, perform functional analysis and propose solutions.

• Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

• To participate in technical design reviews and contribute to improve overall solution offered.

Technical & Behavioral Competencies

Strong functional & business analysis skills with ability to communicate and bridge between business/operations & IT.

• Good functional experience in Supply chain/Trade Finance/Electronic invoicing applications is preferred.

• Good team player with great commitment and attitude.

• Good communication and coordination skill among multiple teams that are cross cultural and cross country.

• Ability to work independently.

• Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

• Hands on database SQL knowledge.

• Experience in functional solutions design for large web applications and micro services, Well-versed with integrations and APIs, REST. Designing functional solutions for high volume, low latency, and high-availability and performance requirements of web applications.

• IT Design and development exposure is a definite plus.

• Good understanding and knowledge of key security subjects (SSL/TLS, PKI, Certificates) and user authentication solutions.

Specific Qualifications

• Graduate degree in IT/Computer Science or equivalent

• 10-12 years of total experience with last 4-5 years as IT Business Analyst, preferably in the domain of Trade Financing or supply chain Financing/accounts payable/accounts receivable.

• Knowledge in Agile and Waterfall SDLC mix project delivery environment with large number of stakeholders and users involved.

JOB RESPONSIBILITIES

1. Develop business reports on new revenue streams, improved products and new businesses.
2. Build good relationships with clients/ customers.
3. Engage with business partners, suppliers and vendors for new business agreements.
4. Review targets and goals across teams.
5. Use business network and support knowledge sharing sessions to explore new business opportunities.
6. Interact with clients and respond to important inquiries about the company’s products or services

Skills and qualifications

1. Proven record of sales growth
2. Experience in customer service, marketing, or a sales-related field
3. Strong knowledge of business and sales growth techniques
4. Exceptional project management skills
5. Clear verbal and written communication skills
6. Enthusiasm for the company and its growth potential

Preferred qualifications

1. Experience in managing sales or marketing teams
2. Sharp negotiation and networking skills
3. Organizational skills
4. Problem-solving skills
5. Educational background in business, marketing

Immediate Hire

Located in Raffles Place

Looking for stability

about the company

Based in the Raffles Place area, Client is a Wealth Management client and looking for a Junior Business Admin to assist the Director . The candidate will report to the Office Manager for this role. We prefer the candidate to be able to start work in Jan 2025.

About the role

The job scope of this Junior Admin is as follows:

1) Handle Premium Notice and Renewal , Ensure Client's Premium Paid and Policy

Renewed.

2) Follow up on Claim with Insurer and Hospital, Clinic

3) Client Servicing - Birthday Listing of client.

4) Do Insurance, Investment Submission Related Paperwork

5) Preparing Investment, Insurance Docs for Client Review

6) Updating of the client’s Customer Knowledge Assessment via insurer portal

7) Take Call and assist client on queries by checking with Superior or Account

Manager of Insurer.

8) Updating of Monthly Expenses

9) Mailing of Documents

10) Adhoc Task by superior.

Skills and experiences Requirements :

1) Meticulous and Can think on Job

2) Have Experience working for IFA preferred of 2 years or more. Minimally, Have

Experience working for an insurance agent.

3) This person has to be able to work independently and attitude is the key.

5) Love coordination and being great at handling paperwork.

To apply online, please click on the appropriate link.

EA: 94C3609 / R1110392

Enable and support market performance management: Work with the BDs to monitor BU performance and outcomes. In particular, this role would:

1. Derive approaches and tools to enable effective performance management for the market Business Units and share with the BDs for use in their respective markets

2. Provide analytical insights on strategic, financial and operational information from our businesses to the MD, Chief of Staff or other key stakeholders within Prudential.

3. Support the Chief of Staff on deriving agendas and key deliverables for major SBG forums, e.g. CEO conferences.

4. Provide support to the Chief of Staff on key deals involving the SBG markets including M&A, partnerships and others, including analysing information and enabling decision making.

5. Keep track of major SBG actions and influence delivery against those actions

6. Review and finalise consolidated information from the BDs

SBG narrative: Be the author and designer of the SBG’s major external content. Eg:

1. Author messaging about the SBG’s markets for investor reporting as well as Group Executive and Board presentations. Gather inputs from relevant sources, understand critical points and bring together in concise and impactful communications.

2. Draft scripts, documents and speeches for the MD including but not limited to Board, Regulator meetings, Agency events and other major situations.

3. Craft position papers for decisions at GEC and Board, balancing in depth analysis and clear and simple communications to maximise impact on readers.

4. Support the Agency and Health teams to enhance their content where required.

Support key SBG management activities: Working with the CoS, this will include:

1. Planning and executing major SBG meetings and events;

2. Track major SBG actions and ensure delivery to timelines

Minimum requirements: (Qualifications and Experience)

• Minimum 12 years of work experience

• Ideally have experience in an insurance institution (though other financial institutions are welcome)

• Ideally have experience in Strategy team or Financial Planning & Analysis

• Proven track record of dealing with senior management

Key Attributes

• Excellent command of English, and ability to write documents intended for the highest levels of the organization

• Ability to understand insurance financial metrics and quickly draw insights

• Excellent organization skills and ability to keep track of several complex tasks at once.

• Strong in communication, presentation, business acumen

• Ability of work strategically and collaboration with other individuals within the SBG and other functions

Job Description

Domain

• Retail Consumer banking operations & contact centre
• Retail product knowledge e.g. CASA, Loans (Secured/Unsecured), Wealth & Investment.
• Knowledge of Best Practices & Service Excellence in Technology & Operation Management.

Pre-Project Capability Assessment & Transformation Planning

• Perform “As-Is” Capability Assessment, Analyse, Define and document the “To-Be” operational capabilities in line with the strategic direction
• Identify and document the opportunity for Digital Servicing, Productivity improvements using Lean principles/straight through processing and Data Driven Actionable Insights

Requirements Analysis & Elicitation

• Collaborate with BU Specialists to elicit and review business requirements
• Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment
• Responsible to analyse and define detailed functional and non-functional requirements based on business requirements
• Identify value based & outcome driven requirements and manage risks through prioritization
• Write business functional release notes and contribute to deployment plan

Team Collaboration

• Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements
• Work with Test Manager to translate business requirements into test scenarios
• Facilitate / provide "Train the Trainer" on application enhancements
• Maintain up to date knowledge base related to application features and processes (subject matter expertise)

Testing & Scope Management

• Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)
• Perform impact assessment and estimation for Project Change Request.

Technical Skills & Experience

• Strong business domain knowledge in retail banking
• Bachelor’s degree in engineering/ business/ finance or equivalent
• Minimum 10 years of relevant banking and/or consulting experience
• Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Resourceful team player
• Familiar with change management processes and project management fundamentals
• Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
• Passionate, diligent and resilient individual with ability to thrive in ambiguity
• Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Having experience in Digital Servicing Transformation, Customer Journey Mapping, Value Stream Mapping, working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus.

EA Number: 11C4879