Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Description (JD)

Position: Workplace Administrator/Administrative Executive

Location: Singapore

Job Responsibilities:

1. Workplace Maintenance

a. Oversee the overall cleanliness and organization of the office.

b. Liaise with cleaning staff to ensure high standards of hygiene and cleanliness are maintained.

c. Conduct regular checks of office facilities and address maintenance issues promptly.

2. Client Reception

a. Prepare and manage meeting rooms for client visits, including refreshments and necessary materials.

b. Provide professional and friendly reception services to visitors.

3. Storage and Inventory Management

a. Organize and maintain the office storage areas.

b. Track and replenish office supplies to ensure availability for employees.

c. Manage the inventory of stationery, office equipment, and other consumables.

4. Office Equipment Maintenance

a. Monitor and coordinate maintenance of office equipment, including printers, copiers, and other workplace tools.

b. Ensure all equipment is functioning properly and address any malfunctions with service providers.

5. General Administrative Support

a. Assist with other administrative tasks as needed to ensure smooth office operations.

b. Support internal events or activities, ensuring the workplace is ready for all occasions.

Job Requirements:

1. Education and Experience

a. Diploma or equivalent qualification; no prior experience is required, but administrative experience is a plus.

2. Skills

a. Good organizational and time-management skills.

b. Ability to multitask and work independently.

c. Basic understanding of office equipment maintenance is preferred.

3. Personality Traits

a. Friendly, approachable, and willing to assist others.

b. Strong attention to detail and a proactive attitude.

4. Other Requirements

a. Must be a Singapore Citizen or Permanent Resident (PR).

5. Language

a. Proficiency in English; knowledge of Chinese is a plus to coordinate with diverse stakeholders.

6. Availability

a. Must be available to work full-time, based in the office.

JOB SUMMARY

Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable.

CORE WORK ACTIVITIES

Assisting in Leading Kitchen Operations for Property

• Provides direction for all day-to-day operations.
• Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Ensures property policies are administered fairly and consistently.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

• Develops and implements guidelines and control procedures for purchasing and receiving areas.
• Establishes goals including performance goals, budget goals, team goals, etc.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Manages department controllable expenses including food cost, supplies, uniforms and equipment.
• Participates in the budgeting process for areas of responsibility.
• Knows and implements the brand's safety standards.

Ensuring Culinary Standards and Responsibilities are Met

• Provides direction for menu development.
• Monitors the quality of raw and cooked food products to ensure that standards are met.
• Determines how food should be presented, and create decorative food displays.
• Recognizes superior quality products, presentations and flavor.
• Ensures compliance with food handling and sanitation standards.
• Follows proper handling and right temperature of all food products.
• Ensures employees maintain required food handling and sanitation certifications.
• Maintains purchasing, receiving and food storage standards.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

• Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ensures employees are treated fairly and equitably.
• Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.
• Administers the performance appraisal process for direct report managers.
• Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
• Manages employee progressive discipline procedures for areas of responsibility.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Additional Responsibilities

• Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.

The Revenue Manager leads the revenue strategy for the Worldwide Hotels portfolio, leveraging advanced data analysis, market intelligence, and strategic planning. This role drives revenue growth by optimizing pricing, inventory, and distribution strategies across all channels.

KEY KPI’s

• KPI 1: Lead the identification and resolution of revenue challenges affecting the RevPAR Index for the Worldwide Hotel portfolio, ensuring strategies are promptly adjusted.
• KPI 2: Provides reports and market intelligence through close monitoring of competitors performance, strategies and pricing structures to Revenue Leadership to assist in creating detailed forecasts on a daily, weekly and monthly basis.
• KPI 3: Analyse and optimise distribution channel performance to maximize revenue opportunities, ensuring full optimisation for Direct channels, GDS, OTAs, and other key channels.

SPECIFIC DUTIES & RESPONSIBILITIES

Revenue Analysis & Data Management

• Maximize revenue potential and ensure proactive and accurate maintenance and management of all systems including but not limit to Opera Cloud, Channel Manager, Revenue Management System
• Lead the WWH Revenue team in preparing necessary documents, reports, and presentation for departmental, weekly revenue meeting, monthly reporting and quarterly review.
• Ensure that all necessary reports are maintained and systematically analysed, including but not limited to: STR, Market Segment Analysis, Source Contribution, Internet Production, Pickup and Pace by Segment, Ancillary Fees Contribution and Room Type Statistics.
• Compiles information, analyses and monitors actual sales against projected sales. Extracts and analyses data to draw viable/actionable business conclusions.
• Generate detailed reports and presentations, providing actionable recommendations that align with the overall revenue strategy.
• Drive revenue initiatives across the organization, mentor junior associate, and lead cross-functional teams to execute revenue strategies.
• Challenge existing processes and systems, seeking innovative solutions to drive revenue, enhance value, and improve operational efficiency.
• Manage escalations for technical issues related to reservations, revenue management systems, and property management systems, coordinating with support teams for resolution.

Job Requirement

• Degree in Hospitality, Business, or a related field from a recognized institution with 4-5 years of progressive experience in revenue management within the hotel industry.
• Extensive knowledge of revenue management systems and distribution tools such as Opera Cloud, RMS, and advanced BI tools. Proficiency in Excel, PowerPoint, and data analysis tools.
• Demonstrated expertise in strategic planning, data analysis, and problem-solving. Ability to translate complex data into actionable business strategies.
• Strong leadership skills with the ability to guide teams, communicate effectively, and drive results across departments. High levels of flexibility and a proactive approach to identifying and implementing revenue-generating opportunities.
• Strong team playing skills and act with utmost integrity.

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education and Experience

• 4 - 5 years’ experience in the food and beverage, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager, OR
• Degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 – 3 years’ experience in the food and beverage, culinary, or related professional area and with leadership experience such as Assistant Restaurant Operations Manager or a current Restaurant Operations Manager

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Food and Beverage Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Assistant Restaurant Manager.
• Oversees the financial aspects of the department including purchasing and payment of invoices.

• Maintain computer systems and network.
• Installing and configuring computer systems,diagnosing hardware and software faults.
• Solve technical and applications problems
• Support of related cloud drive.
• Maintain,improve and update company’s website.
• To perform frontline enquiries and reception duties;
• To manage the Student Support Services’ Reception Desk and resources to ensure it is welcoming and informative;
• Any other duties on assigned by Principal.

Key Responsibilities

Application Testing and Test Case Management:

• Create and maintain detailed test plans and test cases based on application requirements and user stories.
• Conduct thorough functional testing of the smart home application.
• Perform compatibility testing on various devices and platforms.
• Collaborate with the development team to ensure proper resolution of identified issues and verify bug fixes.

UI/UX Review:

• Evaluate the user interface (UI) and user experience (UX) of the application.
• Provide feedback and recommendations to enhance the overall UI/UX design.
• Work with the design team to implement UI/UX improvements.

Application Improvement:

• Collaborate with the development team to identify areas for application improvement.
• Assist in conducting usability testing and gathering user feedback.
• Document and report software bugs and issues for resolution.

Data Analytics:

• Collect and analyze user data to gain insights into application usage and performance.
• Assist in developing and maintaining data dashboards and reports.
• Contribute to data-driven decision-making processes to improve the application.

Operational Support:

• Monitor the application's operational performance and availability.
• Assist in identifying and resolving operational issues and disruptions.
• Collaborate with the IT and infrastructure teams to ensure seamless application operations.

Customer Support:

• Respond to customer inquiries, requests, and issues related to the application via email, chat, or phone.
• Provide clear and meticulous solutions to customer problems.
• Escalate complex issues to the appropriate team members when necessary.

User Training:

• Assist in creating user guides and tutorials for the application.
• Conduct training sessions for new users to ensure they can effectively use the application.

Documentation and Reporting:

• Maintain comprehensive records of customer interactions and resolutions.
• Prepare regular reports on common customer issues, operational status, and suggest improvements.

Ad Hoc Tasks:

• Handle various ad hoc tasks and projects as assigned by the team or management.
• Adapt to new challenges and contribute to the overall success of the department.

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, Data Science, or a related field.
• Strong interest in software development, data analytics, operational support, user experience, customer support, quality assurance, and UI/UX design.
• Familiarity with testing methodologies and tools
• Meticulous attention to detail in problem-solving, testing, and UI/UX evaluation.
• Effective communication skills, both written and verbal.
• Ability to work well in a collaborative team environment.
• Eagerness to learn and adapt in a fast-paced, dynamic work environment

What We Offer:

• Valuable hands-on experience in a startup environment
• Collaborative and dynamic work culture
• Opportunity to make a meaningful impact on the company
• Potential for future employment opportunities

• Making reservations for customers based on their various requirements and budgetary allowances.
• Ensure all information pertaining to reservations is properly entered into the system on a timely manner.
• Assist to check on room availability.
• Process and monitor advance deposits/prepayment on reservations.
• Prepare invoices and sending confirmation details to customers.
• Help to maximise room sales by up-selling.
• Manage group reservation and rooming list.
• Other ad hoc duties/projects assigned by the Manager

Job requirements:

• Attained minimum NITEC or higher qualification.
• Preferably have working experiences in the hospitality or travel industry.
• Possess good written and verbal communication skills.
• Able to multi-task and time-management, with the ability to prioritize tasks.
• Knowledge of using Opera Cloud PMS will be an added advantage.

• Provides check in, check out and to deliver service quality during the guest journey.
• Check, follow up and coordinate daily affairs.
• Provide supervision, training, motivation, and coaching to the Front Desk staff.
• Facilitate effective communication and coordination of daily operations among all departments, staff, and managers.
• Propose and introduce improvement scheme in system, work procedures and service standards.
• Support the Front Office Manager and department in ensuring compliance with Front Office policies and procedures.
• Demonstrate knowledge of and adherence to property fire safety and emergency procedures.
• Proactively anticipate guest needs and requests, delivering personalized service to create memorable experiences.

Job Requirements:

• At least 3 years of relevant work experience in a similar capacity.
• Well-groomed with excellent interpersonal and communication skills.
• Positive work attitude, able to work independently and in a team.

As a Management Trainee, your main goal will be to learn and master various aspects of the company's operations, including but not limited to operations management, human resources management, team leadership, decision-making, and problem-solving. Through this training program, you will acquire the necessary skills and knowledge to prepare for future senior management positions.

Key Accountabilities:

1. Continuously learn and understand the specific business operations and management strategies of the company.
2. Participate in and lead team projects, enhancing teamwork and leadership.
3. Effectively manage and execute projects in a multitasking and high-pressure environment, with a results-oriented approach.
4. Solve problems encountered in work, formulate and implement solutions, emphasizing replicable processes.
5. Embrace change, continuously improve your skills and knowledge, and break through your own capability boundaries.

Main Duties and Responsibilities:

• Participate in the company's daily operations and management activities, learning the company's business processes and strategies.
• Assume a leadership role in projects, effectively distribute tasks and manage progress, ensuring smooth completion of projects.
• Think independently when encountering problems, propose and implement solutions, and conduct a review after problem resolution.
• Accept feedback from superiors and colleagues, continuously improve your skills and knowledge, and maintain positive energy with an open mindset to change.
• Enhance your professional knowledge and skills by participating in the company's training and learning activities and continuously learning.

Job Specification:

• Education: Bachelor's or master's degree in business management, education, psychology, or other related fields.
• Skills: Leadership and teamwork abilities, problem-solving and decision-making capabilities, project management skills.
• Personal Characteristics: High self-drive, leadership, adaptability, resilience.
• Career Goals: Passionate about education and training, looking forward to long-term development in the company, willing to take up a management position after completing the training.
• Others: Deep understanding of the education and training market in Singapore, familiar with basic information technology and software applications.

• To assist the Maintenance Manager to implement the execution of preventive maintenance and repair schedules of all machinery, equipment and facilities and see to the proper execution by employee staff or external agencies or contractors.
• To assist the Maintenance Manager to prepare the duty roster of maintenance staff.
• To conduct daily briefing of staff and assign duties to staff to carry out the necessary building operation and engineering works.
• To assist the Maintenance Manager in the execution of administrative duties such as inventory management, record keeping of engineering work / repair, etc.
• To assist the Maintenance Manager to ensure good housekeeping standard of the engineering workshop and that all safety procedures and rules are adhered to.
• To assist the Maintenance Manager to obtain quotations for all the necessary works by external agencies / contractors and for all necessary purchases from suppliers.
• To contribute towards cost management of the department and ensure that there are no wastage, negligence or dishonesty.
• To ensure that the staff in the department provides a high standard of engineering services which meets the expectations of the building owner / tenants / guests.
• In conjunction with the Maintenance Manager, to ensure that that the maintenance staffs are adequately deployed and that they are properly trained to discharge their roles.
• Mentor, coach & orientate new as well as existing staff in their roles & responsibilities towards the department goal.
• In conjunction with the Maintenance Manager, to assist the maintenance staff retention and to take appropriate measure in furtherance of staff stability.
• To ensure that effective fire safety, work place safety practices and enforcement of local Health & Safety regulations are met.
• Ensure to assist department to comply all authorities' requirement
• To ensure that Hotel management is satisfied with the quality of services rendered by the Engineering department.
• To ensure that the Hotels guests receive an adequate level of engineering services that satisfies their concerns and needs.

Job Requirement

• Candidate must possess a Polytechnic Diploma in Electrical, Mechanical or Building Services or equivalent. Preferably with Engineering Degree.
• Preferably with minimum 3 years or more of experience in Engineering management in similar capacity
• Able to deal with suppliers / contractors / government bodies
• Able to manage various projects at any point of time.
• Exposure to purchasing, cost control beneficial
• Able to use Microsoft Word, Excel of computer for preparing reports
• Sound Knowledge of Hotel Engineering and Management
• Sound knowledge in Mechanical / Electrical / Building Engineering
• Possess skills in maintaining, troubleshooting and repairing of building equipment
• Good communication skills (verbal and written), able to resolve any conflicts.
• Good coaching skill, ability to lead the junior maintenance staff.
• Willingness to learn and work as a team member
• Possess high level of integrity and respect for others
• Able to withstand huge pressure and stress towards work
• Outgoing personality
• Responsible to his work, hardworking, good initiative with cost saving in mind
• Self-confident, self esteem
• Good problem solving skills necessary
• Able to put in long hours when required and 24 hours standby for any technical problem occurring

Position Summary:

As a Business Analyst, you will play a critical role in the software development lifecycle by engaging in all phases of project delivery, including project initiation, requirements gathering, application development, implementation, and post-implementation support. You will collaborate closely with internal and external stakeholders to ensure successful project outcomes while employing agile methodologies.

Key Responsibilities:

Stakeholder Management:

· Liaise extensively with external projects, internal teams, and vendors to gather and validate requirements.

· Lead design thinking sessions and requirements discussions with customers.

Requirement Analysis & Design:

· Conduct detailed requirement analysis, ensuring implementation feasibility.

· Identify and highlight requirement gaps, technical challenges, or disproportional construction efforts.

· Successfully translate user requirements into use cases and technical solutions.

· Define system-level architecture, high-level and detailed designs, and implement architectural policies where applicable.

· Engage with customers to explain the rationale behind architectural and technical decisions.

Documentation:

· Prepare and maintain comprehensive documentation, including requirements specifications, design documents, enterprise class structures, and interfacing frameworks.

· Work closely with customers to review and sign off on documentation.

Testing & Quality Assurance:

· Develop test plans, test cases, and traceability matrices to ensure comprehensive coverage.

· Perform functional and backend testing, analyse logs, and resolve test issues.

· Conduct system training for customers and ensure smooth UAT execution.

Change & Issue Management:

· Conduct impact analysis on change requests and manage the change lifecycle effectively.

· Troubleshoot system problems, track issues to resolution, and provide timely updates to stakeholders.

Collaboration:

· Work with local and offshore teams to deliver technical solutions.

· Prepare solution proposals and assist in pre-sales activities.

Required Skills and Qualifications:

· Bachelor’s degree in computer science, Engineering, or a related field.

Domain Expertise:

· Minimum 2 years of relevant experience as a Business Analyst, preferably in the banking domain.

· Experience in requirement analysis, functional testing, and backend testing.

· Strong analytical skills with a proven ability to follow up on and resolve complex issues.

· Knowledge of change management processes and issue resolution.

· Proficiency in analysing system backend logs and performing data mapping.

· Familiarity with Java environments (preferred), JIRA, and SQL is a plus.

· Development skillsets in Java are an added advantage.

JOB REQUIREMENTS

• Master of Business Administration (MBA)
• High-level networks with Asia Pacific oil companies which require ship-to-ship services and ability to close deals.
• Minimum 5 years or more work experience with knowledge of logistics and operations for oil refiners, traders and companies with a focus in China.
• Ability to converse and write Mandarin fluently.
• Excellent inter-personal communication skills.
• Able to work in high-pressure work environment with fluid work hours.
• Travelling might be required.

JOB DESCRIPTION

• Identify and generate new business for ship-to-ship, marine and logistics businesses primarily in Asia with a focus in China
• Perform data analysis to help business identify key gaps, trends and revenue opportunities
• Prepare periodic and ad-hoc business presentations to facilitate management reviews and discussions
• Implement strategic initiatives and deliver business priorities, partnering with different support groups
• Understand business policies and regulatory guidelines and ensure compliance
• Support any tasks and assignments as required by the Company
• Reporting to the Head of STS/Executive Director

Roles and Responsibilities

• Drive sales for car park management services in commercial spaces.
• Identify and pursue new leads to generate business opportunities.
• Manage car park tenders and prepare competitive sales quotations.
• Maintain strong relationships with existing clients and provide excellent after-sales support.
• Conduct revenue analysis and implement marketing strategies to boost sales performance.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Prior experience in sales and tender management is advantageous.
• Strong interpersonal, communication, negotiation, and presentation skills.
• Highly motivated, business-savvy, analytical, and capable of working independently.
• Proficient in spoken and written English.
• Skilled in Microsoft Office applications (Excel, Word, and PowerPoint).
• Must possess a valid driver’s license and have access to a personal vehicle, as frequent travel is required.

Job Description

• To assist the Fleet Manager in fleet vessel's SMC Management.
• Monitor vessels' compliance to International / Local Rules & Regulations, Safety Procedure and Environmental Protection Requirements
• Fleet Safety, nautical and operation requirement
• Fleet maintenance of ISM/ISPS/MLC Code
• Conduct crew interviewing/training/familiarization and MLC compliance
• Monitor, coordinate and attend to vessels for oil major inspections, (SIRE), statutory surveys, related matters and follow-up
• Monitor, coordinate and attend to vessels for Internal Audit and Internal Safety Inspection
• Incident / Accident Investigation and Reporting

Job Requirements

• Holding valid CoC 1 or 2.
• Minimum 1 year sailing experience as OOW is required.
• Good Communication, Analytical and Team Player
• Proficient in English (written and spoken).

We are seeking a business development manager for our client in the security industry.

In this role, you will be responsible for expanding the customer base and driving revenue growth by identifying new business opportunities, developing and implementing effective sales strategies, and building and maintaining strong relationships with clients. If you're passionate about the security industry and thrive in a fast-paced, growth-oriented environment, we want to hear from you.

Job Title: Business Development Manager

Responsibilities:

Identify new business opportunities by researching and analyzing market trends and customer needs in the security industry.

Build and maintain strong relationships with new and existing clients to meet sales targets and drive revenue growth.

Conduct market research to understand potential clients and the competitive landscape.

Create and deliver compelling sales proposals that showcase the value of our security services.

Develop and implement pricing strategies to optimize profitability, including competitive analysis and pricing optimization.

Collaborate with the operations team to ensure service delivery aligns with client needs and expectations.

Strategize business expansion, balancing financial goals with customer satisfaction.

Attend industry events and networking sessions to promote company services and build business relationships.

Prepare regular reports on sales performance, market trends, and competitor activity.

Work closely with senior leadership to support the company’s strategic goals and vision.

Requirements:

3-5 years proven experience in the security industry, with a strong understanding of market trends, services, and client needs.

Established network of business contacts within the security sector, with the ability to leverage these relationships to drive business growth.

Track record of success in sales, business development, or account management, particularly in achieving revenue targets.

Strong negotiation and presentation skills, with the ability to create compelling proposals and close deals.

Ability to conduct market research and competitive analysis to identify new business opportunities.

Excellent communication and relationship-building skills to maintain strong client relationships and foster new connections.

Strategic thinking with experience in developing and implementing pricing strategies and business expansion plans.

Self-motivated and results-oriented, with the ability to work independently and as part of a team.

Benefits:

Salary negotiable based on experience and industry expertise.

Performance-based incentives to reward high achievers and drive growth.

A dynamic and growth-focused work environment, with opportunities to influence strategic direction and business expansion.

Collaboration with senior leadership, providing exposure to high-level decision-making.

Flexibility and autonomy in managing client relationships and business development initiatives.

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Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Introduction to GoNetZero™

GoNetZero™ empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the carbon management business of Sembcorp Industries, a Singapore Stock Exchange-listed company.

GoNetZero™’s suite of digital solutions includes Measure – which enables clients to begin their net-zero journey by assessing their organisations’ emissions; Manage – which allows clients to view, manage, and retire their EAs portfolio seamlessly on a single platform; and Perform – which helps clients maximise the output and lifespan of their renewable energy assets across multiple sites on a single dashboard. Additionally, GoNetZero™ provides custom solutions tailored to clients’ decarbonisation needs.

Since its launch in 2022, GoNetZero™ has supported over 80 clients globally through its established offices in Singapore, the UK, and Vietnam.

Key Responsibilities

1. Strategic Customer Management: Develop and implement strategies to maximize customer satisfaction, retention, and growth.
2. Leadership and Team Development: Lead and mentor a team of customer success professionals, fostering an environment of continuous improvement and excellence.
3. Advanced Technical Support: Serve as the primary point of contact for high-level technical inquiries, working with technical and Group Digital teams to troubleshoot complex issues, and ensuring timely resolution.
4. Customer Advocacy: Build strong relationships with key customers, acting as their advocate within the organization to ensure their needs and expectations are met. Work with Product team as customer advocate.
5. Product Expertise and Feedback: Act as an expert on our products, providing insights to customers, and channeling customer feedback to the product team for enhancements.
6. Performance Metrics: Define and monitor key performance indicators for customer success, including customer engagement, satisfaction, retention rates, and overall customer health scores.
7. Cross-functional Collaboration: Collaborate closely with sales, product, technical and Group Digital teams to align on customer goals, product improvements, and business strategies.
8. Training and Education: Develop comprehensive training materials and programs for customers, enhancing their understanding and use of our products.
9. Account Growth: Identify opportunities for account expansion and collaborate with sales teams to ensure growth attainment.

Requirements

• Bachelor’s or Master’s degree in a technical field, such as Computer Science, IT, Engineering, or a related area
• 5+ years of experience in a technical sales or presales engineering role in SaaS or software industry
• Experienced in providing product demos and conduct technical presentations for prospective clients
• Strong technical acumen with the ability to translate complex technical concepts and challenges into actionable plans
• Exceptional communication, interpersonal, and relationship-building skills
• Strong analytical and problem-solving abilities, coupled with an organized and proactive nature
• Experience in solar industry will be an advantage
• Experience in customer success a plus
• Mandarin speaking is a plus due to potential new market entry

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset - Put the interest of the Group ahead of individual interests.
• Collaboration - Deliver through collaborating across markets, businesses and functions.
• Accountability - Hold team and self accountable to deliver on our commitments.

Working Location: 30 Hill Street Singapore 179360

This is a 100% in-office position. The successful candidate must be available to work from our corporate office during regular business hours.

Tasks:

• Drive Results: Collaborate with management to develop and refine actionable strategies for market success.
• Innovate: Test features, identify improvements, and contribute creative ideas to enhance our digital solution portfolio.
• Deliver Impact: Create professional presentations and reports that influence strategic decision-making.
• Take Ownership: Lead assigned projects with creativity, determination, and a focus on results.
• Connect: Build strong relationships with vendors, internal teams, and external stakeholders to ensure seamless project execution.

• Experienced: Prior experience in digital marketing, business development, or e-commerce is advantageous.
• Qualified: Enrolled in advanced studies in business, marketing, or IT.
• Creative & Autonomous: A self-starter with innovative ideas and a drive to go the extra mile.
• Tech-Savvy: Skilled in PowerPoint and Excel, with the ability to analyze data and transform it into impactful insights.
• Organized: Strong time management and prioritization skills, adept at juggling deadlines.
• Customer-Focused: Committed to delivering outstanding solutions and solving problems effectively.

Next opening: Feb 2025, 6 months full-time internship

Job description

Corporate Secretarial Executive

We are currently seeking a highly capable and experienced Senior Corporate Secretarial Executive to join our growing team at JDT Management Services Pte Ltd. This is a full-time role based in our City hall office. As a Senior Corporate Secretarial Executive, you will play a key role in supporting our clients with all aspects of corporate compliance and company secretarial duties.

What you'll be doing

• In charge of a portfolio of clients for the corporate secretarial work
• Advising clients on statutory and regulatory compliance requirements
• Preparing and filing all necessary documents and forms with the relevant authorities
• Organising and attending board and shareholder meetings, including preparing agendas, minutes and other supporting materials
• Maintaining statutory registers and records for client companies
• Providing guidance and support to clients on good corporate governance practices
• Liaising with other professional advisors such as lawyers and accountants as needed
• Assisting the director to supervise and mentoring junior member of the team

What we're looking for

• 2-3 years' experience in a similar corporate secretarial role, preferably within a professional services firm or corporate secretarial practice
• Excellent knowledge of Singapore's Companies Act and other relevant legislation and regulations
• Excellent communication and interpersonal skills, with the ability to explain complex legal and regulatory requirements to clients
• Proficient in the use of relevant software and systems for company secretarial duties
• Preferably a degree holder or with a relevant professional qualification either in corporate secretarial, accounting or administration

What we offer

At JDT Management Services Pte Ltd , we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, excellent career development opportunities, and a range of benefits including upgrading training seminars and an opportunity to be promoted to manager level.

About us

JDT Management Services Pte Ltd is the secretarial arm of Joe Tan & Associates PAC Chartered Accountants'. A leading provider of accounting, tax, and corporate advisory services in Singapore. With over 20 years of experience, we have built a reputation for delivering high-quality, tailored solutions to our diverse client base. Our team of dedicated professionals is passionate about helping our clients achieve their goals and we are committed to fostering a collaborative and innovative work culture.

If you are interested in this exciting opportunity, please apply now.

Job summary

Lead a dynamic corporate secretarial team. Excellent career growth and benefits at top accounting firm.

Key selling points

• We offer competitive salary package
• Supportive colleagues
• Great learning opportunity

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 18 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Overall purpose of the role

A client-facing role, developing innovative strategic solutions for clients and helping them navigate the rapidly evolving world of marketing and communications. Where digital/social, advertising, branding, direct marketing, PR, media, and emerging platforms are all now converging and demand integrated strategic thinking that can catalyse cross-disciplinary opportunities.

Our Planning department is a crucial part of the Agency’s success, helping clients put Social Thinking at the heart of marketing, focused on understanding people and the evolving role of social to generate powerful socially-driven, data-fuelled insights which can drive actionable business value for brands.

We are now seeking a freelance Senior Planner for a 3-month project, ideally someone available to start immediately and commit until the end of February 2025.

What does the role involve?

Strategy

• Taking client briefs, challenging them, developing them into inspiring and informative internal briefs and external proposals/ pitch decks.
• Keeping abreast of new trends and developments and sharing those with the rest of the team and company on a regular basis, with an eye to how we can translate these new developments into opportunities or offerings for existing and potential clients.
• You will be responsible for turning ideas into well-rounded, strategically-sound, deliverable plans that you lead and write, collaborating with others in the team to encompass audience insights, trend analysis, marketing/media executions, timings and budgets.

Creativity

• Driving the conception and development of innovative on-brief digital ideas for clients and/or new business, from bigger campaign themes to smaller execution/technology-led ideas. You should be able to collaboratively guide and lead the ideas-generation process, identifying and building on any ideas from other people within the agency. Having a pulse on new trends, developments, emerging platforms, and a sense of potential possibilities will also set you up for success in this role.

Client Management

• Articulating those plans for clients in written and spoken form - writing and giving clear, compelling presentations. Once ideas are sold-in, you will then be the guardian of that plan, ensuring it’s delivered in a way that remains on-brief and in-line with the agreed vision. This involves working closely with those implementing all elements, from designers, to developers to marketing managers.

Research and Analysis

• Intellectual curiosity is a must; we are looking for creative problem-solvers. You’ll need to have a good understanding of social data research approaches (on and offline) and be able to apply these approaches to uncover breakthrough insights that can drive our client objectives forward. 
• Tools we use include: Brandwatch, Meltwater, Global Web Index, Sysomos, Synthesio, Crimson Hexagon and Euromonitor
• Research approaches we use include: social listening, ethnography, fieldwork, interviews, semiotics

Effectiveness

• Keen focus and understanding of how client business works and ability to develop strategic approaches clearly designed to help grow clients’ brands and achieve their business objectives.
• Clear understanding of marketing and social effectiveness and how to design for performance, measure, and track success both qualitatively and quantitatively.

Leadership 

• As a senior member of the team you will lead by example providing mentorship and support for more junior members of the team. You will have a strong point of view on the future of the communications landscape and the role of social thinking within this. You will be experienced in expressing this point of view internally and externally and helping shape client and agency direction as a result of this.

What are we looking for?

• Open, inquisitive, proactive, can-do character with a focus on effective problem solving in creative ways
• Systematic thinker and organised doer with proven project management skills, capable of driving projects independently and guiding smaller teams 
• Fluency and comfort crafting data driven strategic thinking
• Deep interest in  wider communications/marketing trends and culture as a whole
• Social media/advertising /brand enthusiast
• Confident and articulate to present with conviction
• Collaborative with a passion for delivering industry-defining work
• Brings something new to the agency - demonstrate individual passions and expertise

#LI-JT1

Responsibilities:

• Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our guests.
• Establish a professional communication and provide tip-top hospitality services to our guests, including managing check-ins / check-outs, enquiries and maintenance requests.
• Conduct room viewings for guests who request for a room change, and follow-up with the necessary proper documentations in our property management system.
• Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors.
• Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works.
• Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised.
• Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations.
• Provide support for community events held within the property.

Requirements:

• Minimum Diploma in Hospitality or relevant field.
• At least 2 year(s) of experience in student hostel / serviced office operations management.
• Experience in property / facilities management or front desk would be advantageous.
• Good team player with interpersonal, analytical, presentation skills.
• Service-orientated with pleasant disposition.
• Experience in using MS Office.
• Candidates who is able to start work immediately or on short notice would be preferred.

We regret that only shortlisted candidates will be notified.

Duties and Responsibilities

To manage a condominium’s daily operations and to carry out policies set by the condo management board such as;

- Carry out inspections and provide inputs to the planning and execution Building Improvement Works

- Provide technical evaluation, monitor and ensure work completion in accordance with Building Maintenance and Strata Management Act (BMSMA) and relevant governmental requirements

- Liaise, schedule and supervise all maintenance works to ensure that contract service providers perform all contractual obligations under various term contracts Maintain the operational, safe and efficient operation of the M&E systems covering the following key systems & equipment.

- Plan preventive works schedule, conduct and supervise inspections of building and grounds to identify defects/irregularities and follow-up on rectification works

- Procure service contracts and ad hoc repair/replacement parts and equipment’s

- Conduct system audit and scheduled after hours inspection on security services and lighting

- Manage and attend to residents' requests, feedbacks and response their request promptly

Qualification / Education Required

- Degree / Diploma in Mechanical or Electrical Engineering

- Minimum 2 years in facility management / relevant experience in MCST

- Good presentation, interpersonal, and communication skills

- Strong client engagement skills, and customer orientation

- Able to work with tight deadlines and handle pressure

- Able to work independently as well as in a team

- Proficient in Microsoft Office (Word, Excel, PowerPoint)

Handle full spectrum of Corporate Secretarial work and attend to clients on all corporate secretarial matters.

• Handle full spectrum of Corporate Secretarial work and attend to clients on all corporate secretarial matters
• Incorporation of companies for local and overseas clients
• Know your clients and perform customer due diligence
• Preparation of necessary documents for AGM, EGM, board and shareholders’ resolutions, striking off, etc
• Updating and maintaining of statutory registers
• Provide advice on compliance requirements and ensure compliance with statutory and regulatory requirements
• EP/DP application/Renewal document preparation, info collection
• Other corporate and administrative or ad-hoc duties as assigned
• Any other tasks as directed
• Provide administrative support to the accounting team

Qualifications, Experience & Skills

• ICSA graduate, minimum Polytechnic Diploma or professional certification in Business Administration/Commerce/Law/IT related disciplines
• Min 5 years of corporate secretarial experience, including as named company secretary
• Sound understanding of Singapore Companies Act
• Self-organised
• Keen attention to detail
• Good communication skills, both verbal and written

Additional Information

- Location near Clarke Quay Central

- 5-day work week

- Qualified or interested candidates, please send your updated resume in WORDS

format, stating the following : -

• Availability
• Current / last drawn salaries
• Reasons for leaving previous employment
• Past and expected Salary

We regret that only shortlisted candidates will be notified.

Job Overview:

The Business Development Manager (BDM) for a Minimart is responsible for expanding the business, increasing sales, and driving overall profitability through new customer acquisition, partnerships, and market expansion. This role involves identifying market opportunities, managing client relationships, enhancing the store's brand, and developing strategies to boost product offerings and store visibility. The BDM works closely with operations, marketing, and supply chain teams to ensure growth and success within a highly competitive retail environment.

Key Responsibilities:

Market Expansion and Strategy Development:

• Identify new market opportunities for store locations and online platforms.
  Develop strategic plans to increase store foot traffic, improve sales, and expand the customer base.
  Conduct market research to identify trends, customer needs, and competitor activity.
  

Sales and Revenue Growth:

• Develop and implement sales strategies to meet or exceed revenue targets for the Minimart.
  Oversee promotional campaigns, product launches, and seasonal offers to drive sales.
  Negotiate with suppliers, manufacturers, and vendors to ensure competitive pricing and timely delivery of products.
  Monitor store performance and adjust strategies as needed to optimize sales.
  

Customer Relationship Management:

• Build and maintain long-term relationships with key customers and community stakeholders.
  Develop loyalty programs or customer engagement strategies to increase repeat business.
  Resolve customer issues or complaints in a timely and professional manner.
  Collect customer feedback to improve the store’s offerings and services.
  

Supplier and Vendor Management:

• Establish and maintain strong relationships with key suppliers to ensure an optimal inventory mix.
  Negotiate favorable terms with suppliers, ensuring cost-effective purchases without compromising product quality.
  Monitor inventory turnover and work with the operations team to ensure products are available when needed.
  

Brand Development and Marketing:

• Work with the marketing team to enhance the Minimart’s brand presence and visibility in local communities.
  Oversee the development of in-store and online promotions to attract and retain customers.
  Implement digital marketing strategies, including social media, email campaigns, and website management, to build awareness.
  Manage and optimize local advertising, such as flyers, billboards, and event sponsorships.
  

Operational Support and Collaboration:

• Collaborate with store management and the operations team to ensure efficient day-to-day business activities.
  Support store teams in achieving operational goals, including improving customer service, product availability, and store cleanliness.
  Conduct staff training on product knowledge, sales techniques, and customer service practices.
  

Financial Management:

• Monitor sales data and financial performance to track profitability and ensure budgets are adhered to.
  Develop pricing strategies to remain competitive while ensuring profitability.
  Prepare regular reports on business performance, sales progress, and market trends.
  

Competitive Analysis and Reporting:

• Conduct regular competitive analysis to keep track of pricing, promotions, and new products.
  Identify new trends in the retail space that could benefit the Minimart’s growth and customer appeal.
  Provide feedback and strategic recommendations to senior management for business development initiatives.

Stocking and Inventory Management:

• Unload deliveries from trucks and move products to their designated storage areas.
• Stock shelves with heavy items (such as bulk goods, packaged food, cleaning supplies, etc.).
• Rotate stock, ensuring older products are used first to minimize waste.
• Help maintain accurate inventory by assisting with stock counts and reporting discrepancies.

Product Handling and Movement:

• Move large, heavy items across the store as needed for product displays or restocking.
  Ensure that the products are stored securely and safely in appropriate locations to prevent damage or accidents.
  Assist in loading and unloading merchandise into and out of storage areas and delivery trucks.
  

Facility Maintenance:

• Ensure the store is clean, organized, and well-maintained, including areas where heavy items are stored.
  Assist with the repair and maintenance of store equipment as needed (e.g., shelving units, refrigeration units).
  Handle cleaning tasks that require physical effort, such as sweeping, mopping, and maintaining storage areas.
  

Assist with Store Layout and Displays:

• Help arrange products in the store to create an appealing and efficient store layout.
  Set up promotional displays or end-cap sections for featured products.
  Move heavy items around the store for seasonal changes, special promotions, or other marketing events.
  

Customer Assistance (when required):

• Assist customers with heavy purchases, such as helping them load large or bulky items into their vehicles.
  Provide help with carrying items to the checkout or assisting in moving products to the customer’s designated area.
  

Safety and Compliance:

• Follow all safety procedures when handling heavy items to avoid injury.
  Ensure that the work area is free of obstructions and that heavy lifting is done with proper techniques.
  Maintain a safe environment by adhering to health and safety regulations and reporting any hazardous situations.
  

Assist with Store Deliveries:

• Receive and inspect deliveries of heavy stock, ensuring that everything matches the order.
  Manage the logistics of moving large shipments within the store for easy accessibility.
  Assist in coordinating the storage and restocking process for large deliveries.
  

Support in Seasonal Changes:

• Help prepare the store for seasonal events, such as stocking up on holiday goods or moving large seasonal inventory.
  Assist with clearing out space for new shipments of products during busy seasons (e.g., Christmas, New Year).
  
  

We are looking for a detail-oriented and analytical Business Analyst specializing in Payment Frauds to join our team at Unison Consulting Pte Ltd. In this role, you will be responsible for analyzing and evaluating payment fraud incidents, identifying vulnerabilities in payment systems, and implementing solutions to enhance the security and integrity of payment processes.

Fraud Detection and Analysis:

• Analyze payment fraud patterns and trends to identify potential risks and vulnerabilities.
• Conduct detailed investigations into fraud incidents and document findings and recommendations.

Requirements Gathering:

• Collaborate with business stakeholders and cross-functional teams to gather and document requirements related to payment fraud prevention.
• Define functional specifications for fraud detection systems and tools.

Solution Design and Implementation:

• Work closely with technical teams to design and implement fraud detection and prevention solutions.
• Support system testing and user acceptance testing (UAT) to ensure solutions meet business requirements.

Reporting and Documentation:

• Prepare reports and dashboards to communicate insights, trends, and metrics related to payment fraud.
• Document processes, workflows, and best practices for fraud prevention.

Stakeholder Communication:

• Engage with internal and external stakeholders to provide updates and gather feedback on fraud management initiatives.
• Conduct training sessions and workshops to raise awareness of payment fraud and prevention measures.

1. Corporate Banking
2. Knowledge of scams and their modus operandi
3. Payment Fraud
4. Internet Banking
5. Regulatory and compliance around online payments