Responsibilities:
• Establish, document, and maintain robust service delivery processes.
• Ensure compliance with all relevant internal and external policies, procedures, and regulations.
• Conduct regular process reviews and audits to identify and mitigate risks.
• Develop and implement process improvement initiatives to optimize service delivery.
• Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.
• Develop and maintain a risk register for DCS services.
• Ensure appropriate controls are in place to manage identified risks.
• Support regular DCS systems risk assessments, compliance audits and reviews.
• Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.
• Develop and manage the DCS service budget.
• Monitor and control service costs to ensure they are within budget.
• Prepare financial reports and analyses for management review.
• Build and maintain strong relationships with stakeholders.
• Communicate effectively with all levels of the organization.
• Proactively identify and address stakeholder concerns.
Required skills:
• Years of experience in IT service management or in Tech Risk with a focus on governance and control within an IT enterprise environment
• Relevant industry certification (e.g: ITIL, Six Sigma, COBIT)
• Solid writing, documentation, interpersonal and communication skills.
• Experience in the areas of Risk Management, IT audit or IT security is an added advantage
• Prior working experience in banking or financial institutions would be an added advantage.
• Good understanding of MAS or APAC financial regulators technology risk guidelines or mandates would be valuable.
