We are seeking a dynamic and experienced Project Manager to oversee the successful planning, execution, and delivery of IT infrastructure projects. The Project Manager will be responsible for coordinating internal teams, managing client relationships, and ensuring projects are completed on time, within scope, and within budget. The ideal candidate will have strong leadership, organizational, and communication skills, with a proven track record of managing IT projects.

Key Responsibilities:

• Lead the planning and implementation of IT infrastructure projects, including network, systems, storage, and security initiatives.
• Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders.
• Create detailed project plans, including timelines, resource allocation, risk management, and budgets.
• Manage project teams, assigning tasks, setting priorities, and tracking progress to ensure timely delivery.
• Act as the main point of contact for clients, providing regular updates, managing expectations, and resolving issues promptly.
• Oversee the implementation of systems, networks, and other IT solutions, ensuring that all technical requirements are met.
• Coordinate with vendors, contractors, and external partners to procure resources and services as needed.
• Manage project risks, anticipating potential challenges, and developing mitigation strategies.
• Ensure that all project documentation, including status reports, meeting minutes, and project deliverables, are up-to-date and accurate.
• Monitor and report on project progress to senior management, identifying any risks or issues that could affect project outcomes.
• Facilitate post-project evaluations and ensure proper project closure, including documentation of lessons learned.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Project Manager in IT infrastructure or similar industries.
• PMP, PRINCE2, or equivalent project management certification preferred.
• Strong knowledge of IT systems, networks, storage, and security solutions.
• Excellent leadership, organizational, and time-management skills.
• Ability to work under pressure and manage multiple projectssimultaneously.
• Proficiency in project management software tools such as Microsoft Project, JIRA, or Trello.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Experience working with cross-functional teams and managing client relationships.

Preferred Skills:

• Familiarity with cloud platforms such as AWS and Azure.
• Knowledge of Agile and Scrum methodologies.

Experience in managing IT projects within the financial or government sectors

Responsibilities:

- Monitor and manage the day-to-day operations of the project / program / term contract, including developing short and long-range targets, daily activities, safety, quality, financial controls, and reporting and coordination of all stakeholders and subcontractors

- Familiarize, comprehend and execute contracts requirement

- Plan the work schedules and efficiently organize the project/maintenance activities in order to meet an agreed program of deadlines

- Attend regular meetings with clients, consultants and sub-contractors

- Resolve technical and contractual difficulties and other issues that may arise.

- Communicate clearly and confidently with senior management, providing solutions and contingencies for any problems encountered.

- Write technical reports and proposals as requested for the project.

- Ensure smooth execution of all projects from pre-construction to post-construction stages.

- Conduct preliminary site feasibility studies and recommend feasible planning proposals.

- Have experience with productivity tools such as Enterprise Resource Planning (ERP) or Maintenance Resource Planning (MRP).

- Ensure compliance with all statutory requirements, regulations, codes of practice, and company safety rules and regulations at all times.

- Handle ad hoc assignments or tasks as required.

Requirements:

Diploma in Building and Architecture, Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management

Minimum 5 years of relevant working experience

Experience in M&E Engineer

Good written and communication skills

JOB DESCRIPTION

• Plan and co-ordinate on the project progress and schedule and ensure timely completion
• Attend project meeting and prepare report for project progress update
• Prepare project budget and cost estimation
• Coordinate and plan to achieve project milestones, project deliverables and schedule monitoring
• Manage, control and monitor all project activities such as engineering design, site execution, testing and commissioning of project
• Prepare / review as built iso for claim purpose, follow up with client for any outstanding DO issue
• To prepare progress claim report and submit progress claim documents according to client requirement
• To prepare operations and maintenance manual after project completion
• To coordinate with inter-departments for operations matters (procurement, engineering, group office)

Competency Requirements

• Diploma or Degree in Mechanical Engineering
• At least 3 years of working experience in the related field
• Familiarity with semi-conductor/construction industry
• Proficient in Microsoft Office
• Knowledge of QA/QC procedure (PQR/WPS) will be an added advantage
• Multi-tasking team player with excellent interpersonal and communications skills
• Attended QEHS related awareness training

Responsibilities:

- Monitor and manage the day-to-day operations of the project / program / term contract, including developing short and long-range targets, daily activities, safety, quality, financial controls, and reporting and coordination of all stakeholders and subcontractors

- Familiarize, comprehend and execute contracts requirement

- Plan the work schedules and efficiently organize the project/maintenance activities in order to meet an agreed program of deadlines

- Attend regular meetings with clients, consultants and sub-contractors

- Resolve technical and contractual difficulties and other issues that may arise.

- Communicate clearly and confidently with senior management, providing solutions and contingencies for any problems encountered.

- Write technical reports and proposals as requested for the project.

- Ensure smooth execution of all projects from pre-construction to post-construction stages.

- Conduct preliminary site feasibility studies and recommend feasible planning proposals.

- Have experience with productivity tools such as Enterprise Resource Planning (ERP) or Maintenance Resource Planning (MRP).

- Ensure compliance with all statutory requirements, regulations, codes of practice, and company safety rules and regulations at all times.

- Handle ad hoc assignments or tasks as required.

Requirements:

Diploma in Building and Architecture, Mechanical/ Electrical Engineering, Building/ Facilities/ Real Estate Management

Minimum 5 years of relevant working experience

Experience in M&E Engineer

Good written and communication skills

**SITE FOREMAN / PROJECT SUPERVISOR **

Employment Type: Full-Time ( NORTH ZONE )

Responsibilities:

- Conduct daily site supervision, coordination, and inspections to ensure smooth operations.

- Monitor and ensure work progress aligns with approved safety standards and timelines.

- Perform ad hoc tasks as assigned by management.

Requirements:

- Waterproofing / Electrical / Electronic / Building Maintenance

- Fresh / no experience are welcome too as OJT ( on-job-training ) will be provided

- Energetic & Willing to learn

- “ N” , “O” level “ & ITE qualification

- Class 2B / Class 3 Driving License ( Manual )

Interested candidates please submit your resume to [email protected]

Alternative, WhatsApp +65 9652 9971

Job Responsibilities & Duties:

• Screen candidates by reviewing resumes
• Coordinate & follow-up the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Support the operation of the Technical Training department by assisting with administrative tasks, coordinating training schedules, maintaining records, and liaising with internal and external stakeholders.
• Other admin PMO related tasks or adhoc task

Qualifications Required:

• Diploma / Bachelor's Degree in Human Resources, Business Administration, or related field
• 2 to 3 years of recruiting experience in IT Field
• Ability to communicate effectively, both orally and in writing
• Demonstrated ability to establish effective and cooperative working relationships built on trust
• Excellent organizational and time management skills
• Ability to manage a wide range of relationships with a variety of stakeholders
• Proficient in Microsoft Office
• Working knowledge of interview techniques and applicant screening methods
• Deep understanding of employment laws and regulations

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.

Our client, one of Asia-Pacific’s leading organizations is looking for:

Business Analyst

Responsibilities:

• Data Source Visualization
• Visualization of the resource systems, files and filed information for creating internal /external reports.
• Data mapping of downstream systems.
• Monitor task progress of the user side, conduct issue & risk management, and provide support for solving them
• Provide Local insights and feedback to project planning with Area PM
• Other regular reporting such as regional progress, challenges and success to Area PM

Requirements:

• Understanding of downstream data flows for report creation
• Hands-on experience of using MS Access, Excel macro and UiPath (RPA)
• Experience of implementation of information systems
• Experiences in bank industry as a bank employee, or experiences of service provision to bank industry as a consultant
• Experience in project implementation from user side
• Experience in utilization of AI(expected to consider how to utilize Wiz Chat in this PJ)
• Willingness to undertake travel within the APAC region to interact in person with Front-, Middle- and Back-Office teams to gather the necessary requirements
• An acute attention to detail and commitment to producing high-quality, precise, and extensive requirement documentation

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Business Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

Investment Operations Executive

Salary Range: $3,500 - $4,000

Working Days: Monday - Friday

Working Hours: 8am to 5pm/8:30am to 5:30pm/9am to 6pm/9:30am to 6:30am (flexi)

Working Location: Mountbatten

Responsibilities

• Assist in investment operations and execution on the platforms
• Assist in portfolio management and strategic rebalancing of portfolio
• Assist in investment market and economic research in portfolio design
• Assist in managing and updating of Investment related documents
• Administrative support to the Investment Committee
• Prior Experience in a Capital markets License company would be beneficial

Requirements

• Min 3 yrs work ex is preferred
• Degree holder specifically in banking finance
• Good working knowledge in investment management & portfolio management

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

The Senior Executive, Facilities Management, plays a key role in ensuring the efficient and effective operation of all facilities and buildings managed by the company. This role involves overseeing the day-to-day operations, maintenance, safety, and improvement of the company’s physical assets. The Senior Executive will work closely with various internal teams, external contractors, and vendors to support business operations and ensure compliance with health and safety standards.

Roles and Responsibilities

Facility Operations Management

• Oversee daily operations of building systems, including HVAC, lighting, plumbing, and electrical systems
• Ensure facilities are well-maintained, functional, and safe, proactively identifying and resolving issues
• Coordinate and manage facility repairs, preventive maintenance schedules, and upgrades
• Monitor and ensure compliance with all relevant health, safety, and environmental regulations

Vendor and Contractor Management

• Manage relationships with third-party contractors, vendors, and service providers
• Negotiate service contracts and ensure that service level agreements (SLAs) are met
• Oversee contractor performance and address any issues related to service delivery

Budget and Cost Management

• Assist in developing and managing the facilities management budget, ensuring cost-effective solutions
• Monitor and track expenditures related to facility operations, maintenance, and improvements
• Identify opportunities for cost savings and operational efficiencies

Health and Safety Compliance

• Ensure all facilities comply with health and safety regulations, including fire safety, emergency evacuation plans, and risk assessments.
• Conduct routine safety audits and implement corrective actions where necessary

Sustainability and Enviromental Initiatives

• Promote energy-efficient and sustainable practices across facilities operations
• Implement energy-saving initiatives and monitor facility energy consumption

Reporting and Documentation

• Maintain accurate records of maintenance activities, budgets, and contractor agreements
• Prepare and present regular reports to management on facility performance, incidents, and budget status

Team Collaboration and Leadership

• Collaborate with other departments to address facilities needs and issues
• Provide leadership and guidance to junior staff, ensuring the team is aligned with company goals

Requirements

• Bachelor’s degree or Diploma in Facilities Management, Engineering, or a related field
• 3 - 5 years of experience in facilities management
• Experience in managing facilities maintenance, vendor relations, and budgeting
• Strong knowledge of building systems (HVAC, electrical, plumbing, etc.) and facilities maintenance
• Excellent project management skills, with the ability to manage multiple tasks and priorities
• Strong communication and interpersonal skills to interact with internal teams, contractors, and vendors
• Strong problem-solving and decision-making abilities
• Detail-oriented with a proactive approach to problem-solving
• Strong organizational and time-management skills
• Ability to work independently and as part of a team
• Commitment to safety and compliance with regulations

We are looking for a Test Management Lead for our SG IT team who will be responsible for ensuring the IT QA and test goals of assigned projects can be achieved on time.

The Test Management lead will be supporting our client on testing such as Integration Testing, System Testing, Functional Testing, Smoke Testing, Regression Testing, UAT testing, database testing and others.

Job description as per following:

• Work with Product team, Business consultants and development team to define acceptance criteria and the definition of done in relation to IT QA and test management

• Writing and executing manual test cases and checks and reporting back to the team

• Writing and executing automated test cases and checks and reporting back to the team as applicable

• Measuring and reporting test coverage across all the applicable coverage dimensions

• Ensuring proper use of the testing standards and tools, propose new solutions

• Reporting defects and working with the team to resolve them

• Working experience with Agile testing tools

• Working and managing 3rd party QA teams

Other requirement:

• QA/tester with ERP or legacy systems. 8 to 10 year experience, and have worked with few end to end QA cycles.

• Bachelor’s degree holder, preferably IT- based

• Business oriented, able to understand company’s business, or experienced with retail Supply Chain or Logistic.

• Experienced writing test cases for Manual testing

• Communication skills, able to communicate easily with the product team, testing team and development team

• Advanced Microsoft Office (especially Excel, Visio and Project) and other BPM Software skills

• Good organisation, interpersonal skills and communication skills

• Self-motivated, analytical-mind and excellent problem-solving skills

Job Responsibilities

The management trainee role is a 2 years program and will focused on different facets of the supply chain, including procurement, logistics, inventory management and distribution etc. Successful candidates will receive hands on industry-based training as below and will be developed into pathways for future management roles within the company.

• Familiarize with comprehensive supply chain strategies, including procurement management, logistics management, inventory management, etc., to ensure the efficient operation of the supply chain.
• Responsible for communicating, negotiating, and signing procurement contracts with suppliers, supervising and managing the execution of purchase orders, ensuring timely supply of materials, and ensuring quality standards are met.
• Manage container scheduling, overseas shipments, optimize logistics networks, reduce logistics costs, and ensure timely delivery of goods to destinations.
• Communicate and cooperate with downstream departments, supervise inventory levels, ensure inventory levels meet demand, avoid excessive or insufficient inventory, and minimize inventory costs.
• Coordinate work between internal departments according to the supply chain plan, ensure the smooth operation of the supply chain, and promptly resolve issues and anomalies in the supply chain.
• Collect, analyze, and organize supply chain-related data, provide decision support and business reports, optimize supply chain processes, improve efficiency, and reduce costs.
• Evaluate and select suitable suppliers, establish and maintain supplier relationships, track supplier performance, and promote continuous improvement of suppliers.
• Supervise and manage product quality in the supply chain, ensure products meet quality standards and customer requirements, and promptly address quality issues and complaints.
• Identify and assess risks in the supply chain, develop response strategies and contingency plans, and mitigate the impact of risks on the supply chain.

Requirements

• Degree in Supply Chain Management or relevant.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Independent and team player
• Proficiency in written and spoken English & Chinese (to liaise with Mandarin-speaking counterparts)
• Willing to travel regional when needed

We are representing our client, an established large Chinese bank, to look for a Liquidity Risk Management Manager for the Financial Management Department.

Responsibilities

• Measure and monitor liquidity risk indicators (LCR, NSFR, liquidity gap, liquidity gap ratio), conduct analysis on the variances and make forecast on the relevant risk indicators, work closely with the Treasury team and take necessary measures to ensure all risk indicators are controlled within limits.
• Carry out liquidity stress testing, emergency drills, and funding capability testing, provide specific suggestions to the Management based on the test results.
• Responsible for the review and enhancement of stress testing framework and behavioral analysis methodology.
• Responsible for the review and revision of liquidity risk policies and internal liquidity risk limits. Assist to conduct comprehensive impact analysis on the adjustments of regulatory and Head Office’s liquidity risk limits.
• Assist in regulatory reporting and survey (i.e. MAS CRAFT, MAS IWST) and other follow-up inquiries.
• Assist in the upgrading or modifications of liquidity risk management system and other ad-hoc reports and data analysis related jobs.

Requirements

• A recognized University Degree, preferably in Finance, Statistics, Accounting or programing related fields.
• More than 2 years of liquidity risk management experience in banking and/or financial services industry.
• Strong data analytical skills and proficient in the use of MS Excel/VBA/Access.
• Proficiency in Chinese would be an added advantage as incumbent is required to understand Chinese documents from the Head Office.

Job Description
In your new role you will:

• The owner at Infineon of your applications defining and steering the global application G2M strategy as a central figure between Infineon Product Development and Regional Sales and Marketing teams.
• Grow a deep market understanding allowing you to provide guidance on application market outlook and understand the market cycle, growth potential and application match to the Infineon portfolio.
• Understanding the key technical requirements allows you to maximise the Infineon bill-of-material for the applications you own and communicate those requirements to key stakeholders in different product lines to create business cases leading to new product developments.
• To the point in communicating the value proposition of Infineon products inside your application and ability to visually benefits in comprehensive G2M collaterals.
• Be responsible to grow your applications revenue and design-win executing your G2M strategy with your regional sales and marketing organization.
• Deploy and adjust operative pricing guidelines on application level.
• Able to coordinate and drive system developments involving multiple key stakeholders like product lines, and application engineering or divisions.
• Show your wide Application know-how on global customer meetings and you will represent Infineon in both internal and external fairs and sales events.

Your Profile
You are best equipped for this task if you have:

• Degree in Engineering (e.g., Electrical, Material Science, Informatics), Marketing or similar areas; MSc or advanced degree preferred
• More than 7 years of experience in semiconductor or home appliance consumer industry with experience in a marketing/business development or application engineering role
• Broad systematic technical understanding to translate customer system requirements into semiconductor product parameters (e.g.:hardware, software, pricing)
• Proven track record of developing and executing marketing strategies, with strong understanding of market trends and customer needs
• Direct work experience in motor control, power circuits, sensors or microcontrollers is preferred
• Excellent presentation and communication skills;
• Ability to work in cross functional project teams and leadrequirement definitions
• Familiar with value and supply chain of OEM/ODM and distribution networking
• Open-mind person with strategic mind-set; excellent team player;
• Able to work under pressure, willing to travel (40%)

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

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