Management Associate for BoConcept

Role Overview:

The Management Associate begins with broad exposure to various business functions and strategic projects, often through a rotational program. As they gain experience, their career path can evolve into managerial or specialized roles, depending on their skills, interests, and company needs.

As a Management Associate at BoConcept, You will be based primarily in our HQ office at Bendemeer and you will play a key role in supporting the smooth-running of day-to-day retail operations. You will be involved in executing high-priority projects that influence the overall company direction. Additionally, you will ensure we maintain transparency and legacy by documenting and communicating best practices, policies, and procedures. This dynamic role offers exposure to multiple business functions and opportunities, ideal for someone looking to gain a broad exposure to various business functions at the start of their career.

What You will Do:

• Collaborate with teams across five brands to ensure compliance with policies and propose improvements.
• Draft, document, and disseminate guidelines, meeting minutes, and other official communications.
• Provide data-driven support for the review and creation of guidelines and policies.
• Offer support for task forces and working groups, including meeting organization, tracking follow-ups, and progress reporting.
• Facilitate training sessions for staff and senior managers
• Assist with contract documentation, ensuring proper filing and review.

What We are Looking For:

• Fresh graduates (0-2 years of experience) with strong organizational, analytical, and communication skills.
• A self-starter with an inquisitive mindset who enjoys problem-solving and improving processes.
• Strong written and verbal communication skills, with the ability to draft clear minutes.
• Proficiency in MS Word, PowerPoint, and Excel.
• Ability to work independently and collaborate effectively with diverse teams.

Why Join Us:

• Collaborate with a dynamic, senior team managing five exciting brands.
• Work in a fun, empowering environment that promotes innovation and problem-solving.
• Gain hands-on exposure to a wide range of projects and business functions.

This is an excellent opportunity for someone with a passion for process improvement, and business operations to kickstart their career in the retail sector.

We are on the lookout for like-minded team players to join our unique restaurant at Jewel Changi Airport!

A Bornean themed restaurant - first in Singapore - that offers creative Bornean cuisine and cocktails by a lively team.

ROLES AND RESPONSIBILITIES:

- Train to lead daily operations and ensure consistency in delivering high-quality service.

- Train to cover all departments within the restaurant, including Front of House, Back of House, and administrative functions.

- Assist supervisors and managers in daily operations, including handling reservations, customer service, and coordinating with kitchen.

- Train and ensure new service crews are equipped to meet daily operations.

- Perform administrative tasks, taking stock of Front of House inventory and equipment supplies etc.

- Practice food hygiene, workplace cleanliness and equipment safety handling.

- Perform any other ad-hoc duties as assigned by company

REQUIREMENTS:

- Minimum 1 year experience in service.

- Management and leadership skills.

- Able to align with company's vision and direction.

- Good conversational English and able to communicate well.

- Responsible and trustworthy.

- Proactive team player.

- Pleasant personality and good attitude.

Job Description :-

• Provide effective leadership to the food and beverage team to ensure targets are met
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Upsell desserts to customers
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirement :-

• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Candidate must have basic PC-literacy
• Strict sense of hygiene and safety standards
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Candidate must be a strong leader & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
• Exceptional communication skills and the leadership capability to create a winning team

Job Description:

• Manages the flow of service to ensure maximum Safety, Cleanliness, Quality, and Speed, while simultaneously upholding brand standards of Hospitality in all interactions.Safety: Conducts food safety checks with integrity, enforces proper food safety procedures, and ensures that the facility and equipment are maintained well and secured to ensure the safety of employees and guests.
  Cleanliness: Maintains all areas of the restaurant to the highest level of cleanliness while on pre-shift, during shift and post-shift.
  Quality: Enforces brand standards for all prepped and finished items, including all cooking procedures.
  Speed: Leads the team and adapt to different situations swiftly to ensure optimal customer service experience.
  Hospitality: Interacts with customers frequently and graciously, and is responsible for providing the team with empathy and support.
• Manages team’s each and every individuals’ shortcomings/weak points through training; planning of development and growth, and discipline for better progression when appropriate.
• Ensure training programs are thoughtfully scheduled and completed according to plan by using one-to-one coaching and training.
• Conducting of interviews, evaluating talent and recruiting resources appropriately.
• Guiding employees through the training manual – from orientation to certifications.
• Manages all support functions (i.e. Marketing, Purchasing, Inventory, HR, Payroll, P&L Analysis etc.) at the store to ensure smooth operations and financial health of the business.
• Stock-count regularly and placing vendor orders to ensure sufficient stocks in store.
• Schedules and deploy employees accordingly to business and manpower needs.

Requirements:

• Relevant experience in F&B or qualification in F&B, Retail, Hospitality or Culinary
• Passion for the F&B and service industry
• Positive attitude and a team player

JK Tan (R1875280)
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By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.

Only shortlisted candidates will be notified.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns
• To develop negotiation and presentation skills to communicate effectively and clearly to others
• To understand of audience engagement and other business support functions
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
• To develop company business campaigns and enhance campaign awareness and campaign visibility
  

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Job Description

· Assist in creating and executing plans for sales, profit and staff development

· Assist in managing filing system and read company emails

· Provide effective leadership to the production team to ensure targets are met

· Coordinate the entire operation of the central kitchen during scheduled shifts

· Respond to complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

· Ensure that all employees adhere to the company's uniform standards

· Conduct orientation and training & coach new trainees

· Plan staff duty roster and cleaning duties

· Update GRN and perform e-Procurement

· Maintain high standards of quality control, hygiene, and health and safety

· Ensure the strict compliance by all production staff to company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned

Job Description

· Assist in creating and executing plans for sales, profit and staff development

· Assist in managing filing system and read company emails

· Provide effective leadership to the production team to ensure targets are met

· Coordinate the entire operation of the central kitchen during scheduled shifts

· Respond to complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

· Ensure that all employees adhere to the company's uniform standards

· Conduct orientation and training & coach new trainees

· Plan staff duty roster and cleaning duties

· Update GRN and perform e-Procurement

· Maintain high standards of quality control, hygiene, and health and safety

· Ensure the strict compliance by all production staff to company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned

• Making improvement to the running of the business
• Deliver quality products and services to meet the expectation of customers.
• Take responsibility for the sales performance
• Monitoring and controlling stock levels and serving correct portion to ensure GP meets target
• Plan and execute manpower scheduling to ensure meeting productivity and salary budget.
• Recruit, train, supervise and develop staff.
• Create and innovate new product
• Ensure stalls comply with all necessary hygiene, health and safety, and licensing requirements.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns
• To develop negotiation and presentation skills to communicate effectively and clearly to others
• To understand of audience engagement and other business support functions
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
• To develop company business campaigns and enhance campaign awareness and campaign visibility

Job Description

· Assist in creating and executing plans for sales, profit and staff development

· Assist in managing filing system and read company emails

· Provide effective leadership to the production team to ensure targets are met

· Coordinate the entire operation of the central kitchen during scheduled shifts

· Respond to complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

· Ensure that all employees adhere to the company's uniform standards

· Conduct orientation and training & coach new trainees

· Plan staff duty roster and cleaning duties

· Update GRN and perform e-Procurement

· Maintain high standards of quality control, hygiene, and health and safety

· Ensure the strict compliance by all production staff to company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned

Job Description

· Assist in creating and executing plans for sales, profit and staff development

· Assist in managing filing system and read company emails

· Provide effective leadership to the production team to ensure targets are met

· Coordinate the entire operation of the central kitchen during scheduled shifts

· Respond to complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers

· Ensure that all employees adhere to the company's uniform standards

· Conduct orientation and training & coach new trainees

· Plan staff duty roster and cleaning duties

· Update GRN and perform e-Procurement

· Maintain high standards of quality control, hygiene, and health and safety

· Ensure the strict compliance by all production staff to company’s standard operating procedures

· Any other appropriate duties and responsibilities as assigned

Roles and Responsibilities:

1. Research and Analysis:

• Conduct thorough research to identify market trends, industry developments, and customer preferences.
• Establish and maintain professional networks to gather insights and intelligence that inform strategic decisions.
• Analyze data and industry events to provide actionable recommendations for improving offerings and maintaining competitive positioning.
• Prepare detailed reports and presentations to share insights with stakeholders.

2. Product Strategy and Development:

• Support the creation of product strategies based on market research and business objectives.
• Develop models to assess the financial viability and performance of products and services.
• Assist in designing and implementing marketing strategies, including creating messaging, materials, and campaigns.
• Evaluate the effectiveness of marketing initiatives and recommend improvements.

3. Partnership Development:

• Identify and pursue partnership opportunities that align with business goals and drive growth.
• Collaborate with partners to create and implement initiatives that enhance customer acquisition and retention.
• Support fundraising and business development efforts by identifying strategic opportunities.
• Maintain and strengthen relationships with key partners to ensure long-term collaboration.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

RESPONSIBILITIES & EXPECTATIONS

· Ensure high levels of customer satisfaction through excellent sales service.

· Maintain store condition and visual merchandising standards.

· Assist customers in enquires.

· Ensuring stock levels are well maintained.

· Assume full P&L responsibilities for all aspects of the restaurant operations to achieve sales performance,

bottom line and strategic objectives.

· Plan promotional and brand management activities.

· Researching and identifying growth opportunities.

· Oversee overall manpower planning and ensure adequate manpower deployment.

· Ensure good inventory and order management.

· Ad-hoc duties as assigned.

REQUIREMENTS:

· At least 2 Year(s) of experience within the F&B industry, with at least 3 years of experience of leadership

capabilities.

· Bilingual.

· Strong Sales and Customer Service orientation.

· Strong people management skills, with the ability to engage all functions.

· Team Player with strong leadership qualities.

· Willing to learn and take on new challenges.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Position Overview

You will be supporting the Director of Strategy & Policy Team, working closely with the organisation’s senior management, as well as external stakeholders in shaping the organisation’s overall corporate strategy and policy, executing key strategic initiatives, and tracking corporate performance.

Roles and Responsibilities

• Manage the end-to-end Corporate Performance Balanced Scorecard process, including the development of Key Performance indicators (KPIs), as well as tracking, analysis, and reporting of KPI results
• Manage and drive the implementation of corporate initiatives, ensuring they are on track and achieving the desired outcomes
• Work closely with senior stakeholders to identify, establish and align strategic objectives and priorities across the organisation
• Work closely with various business units and senior stakeholders on Work Planning activities, including the development of Corporate Work Plan Presentation to Board of Directors and MOH, as well as monitoring and communicating the progress and impact of department Work Plans to senior management.
• Organise and manage key leadership and stakeholders’ forums (both internal and external) such as Senior Leadership Meetings, Executive Committee (EXCO) Meetings, Management Retreats, Town Halls, etc.
• Support CEO, Deputy Chief Executives and Assistant Chief Executives in other priority work initiatives, as required, including staffing for key management forums
• Other duties and responsibilities as assigned

Requirements

• At least 3-5 years of relevant experience in corporate/strategic planning work and performance scorecard management for large organisations, preferably with some domain knowledge of technology, healthcare or both
• High proficiency in MS Office suite (PowerPoint, Word and Excel)
• Strong analytical skills and conceptual abilities to translate information into concepts, policies, frameworks, etc., taking into consideration the dynamic healthcare landscape/environment
• Driven, adaptable and resourceful, with the ability to navigate ambiguity, manage complexities and thrive in a fast-paced environment
• Strong interpersonal skills, with a track record of being able to work and relate well with stakeholders, either within a team, or independently
• Project management and problem-solving skills
• Excellent verbal and written communication skills to engage stakeholders of all levels

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Job Responsibilities

• Provide warm, attentive, and efficient service to guests, ensuring a positive dining experience and promptly addressing customer concerns.
• Assist in coordinating and supporting the FOH team, including hosts, servers, and cashiers, to ensure smooth operations during peak hours.
• Take accurate food and beverage orders, communicate special requests to the kitchen, and follow up to ensure guest satisfaction.
• Maintain a clean and organized dining area, ensuring tables are set up correctly and promptly cleared and reset for new guests.
• Use knowledge of the menu, including Korean dishes and beverages, to suggest items to guests, upsell when appropriate, and answer any questions.
• Process customer payments accurately, handle cash transactions, and operate the POS system for efficient billing and order tracking.

Job Requirements

• Previous experience in a customer service role, ideally in the food and beverage industry, is preferred but not required.
• Interest in learning about Korean dishes, beverages, and dining customs to enhance guest interactions and service.
• Ability to communicate clearly and effectively with guests and team members in a fast-paced environment.
• Open to training and feedback, with a proactive approach to acquiring new skills and knowledge.

- Front & Back end operations

- Manpower management

- Training and advise

- Cost budgeting

- Stock & Quality control

- Marketing planning

- Customer service

- Work place safety

- Show responsive and initiative

- Pro- active and willingness to learn

- Good Inter-personal skills

- Display leadership qualities

- Display Creative ideas

- Front & Back end operations

- Manpower management

- Training and advise

- Cost budgeting

- Stock & Quality control

- Marketing planning

- Customer service

- Work place safety

- Show responsive and initiative

- Pro- active and willingness to learn

- Good Inter-personal skills

- Display leadership qualities

- Display Creative ideas

Working Hours: 60 hours per week

Job Responsibilities:

• Participate in training programs to gain a thorough understanding of F&B operations
• Learn about food preparation, service standards, and overall restaurant management
• Rotate through different departments such as kitchen, front-of-house, and catering to gain a well-rounded experience
• Interact with customers to understand their needs and preferences
• Learn to handle customer feedback and resolve issues
• Assist in daily operations, including managing inventory, ordering supplies, and maintaining cleanliness
• Work with various teams, such as chefs, servers, and kitchen staff, to understand the dynamics of a restaurant
• Learn about administrative tasks, such as scheduling, budgeting, and financial reporting
• Ensure that food quality and service standards are consistently met
• Any ad-hoc tasks assigned

Job Requirements:

• Able to work for long hours including weekends and public holidays