Job Description

• Plan and coordinate the development of the business cases, ensuring that projects are executed to meet identified business needs and outcome, within agreed parameters of cost, duration and quality.
• Handle and timely execute the procurement of digital systems.
• Assess and apply the appropriate project management methodologies, such as Agile practices, to ensure project success.
• Identify potential project risks and the implications to the organisation and recommend mitigating measures.
• Actively engage and motivate various key partners to deliver and effect positive change in our digital products.
• Have managed complex and large-scale implementation/execution of project.
• Strong vendor management and interpersonal ability.
• Strong analytical, conceptualisation and problem-solving skills.
• An adaptable and enterprising personality, with willingness to pick new knowledge and take thoughtful risks.
• Be motivated by innovation to achieve tangible business outcomes.
• Strong presentation skills, both written and verbal, to positively influence key partners.
• Strong risk management and proactive planning.
• Experience in local public sector technical implementations/support project is an added advantage
• Experience in large scale Singapore public sector projects engagement
• Exposure on GCC, GCC+, GDC and cloud implementations, migration to any of these service providers.
• Good Stakeholder management, conflict management

Requirements:

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related field.
• At least 10 years of relevant working experience as a Project Manager in at least 5 full project development life cycles, with at least one using Agile methodology.
• Project Management-related certifications such as CITPM, COMIT or PMP/PRINCE2.
• Agile-related certification such as Certified Scrum Master.

Job Summary: The Project Manager is a key leadership role responsible for planning, executing, and closing projects within an organization. Project Managers oversee all aspects of a project, ensuring that it is completed on time, within scope, and within budget. They play a crucial role in delivering successful projects that align with the organization's strategic goals.

Key Responsibilities:

1. Project Planning:Define project scope, objectives, and deliverables in collaboration with stakeholders.
   Develop a detailed project plan, including timelines, resource requirements, and budgets.
2. Team Leadership:Assemble and lead project teams, ensuring effective communication and collaboration.
   Assign tasks, set project goals, and motivate team members to meet objectives.
3. Risk Management:Identify potential project risks and develop mitigation strategies.
   Monitor and manage project risks throughout the project lifecycle.
4. Budget and Resource Management:Create and manage project budgets, tracking expenses and resource allocation.
   Optimize resource utilization and control project costs.
5. Project Execution:Execute the project plan, ensuring that tasks are completed on time and in accordance with quality standards.
   Monitor project progress and address any deviations from the plan.
6. Stakeholder Communication:Maintain clear and consistent communication with project stakeholders, including clients, team members, and senior management.
   Provide regular project updates and address concerns or questions.
7. Quality Assurance:Implement quality control measures to ensure project deliverables meet established standards.
   Conduct testing and quality checks as necessary.
8. Change Management:Manage changes to project scope, objectives, and requirements, assessing their impact and obtaining necessary approvals.
   Ensure that changes are properly documented.
9. Project Documentation:Maintain comprehensive project documentation, including project plans, status reports, and meeting minutes.
   Archive project documents for future reference.
10. Project Closure:Ensure the successful completion of the project, obtaining necessary approvals and sign-offs.
    Conduct project post-mortems to assess lessons learned and areas for improvement.

Requirements:

1. Education: A bachelor's degree in a relevant field is typically required. Project management certifications such as PMP (Project Management Professional) or PRINCE2 may be preferred.
2. Experience: A minimum of 3-5 years of project management experience, including experience leading and managing projects, is typically required.
3. Project Management Tools: Proficiency in project management software and tools (e.g., Microsoft Project, Trello, Asana) is important.
4. Leadership Skills: Strong leadership, team management, and interpersonal skills are essential for guiding project teams and collaborating with diverse stakeholders.
5. Communication: Excellent verbal and written communication skills for effective project documentation and stakeholder interaction.
6. Problem-Solving: Strong analytical and problem-solving abilities to address project challenges and make data-driven decisions.
7. Adaptability: The ability to adapt to changing project requirements and circumstances is crucial for success.
8. Organizational Skills: Strong organizational skills to manage multiple tasks, priorities, and deadlines effectively.
9. Risk Management: Understanding of risk assessment and mitigation techniques is important for managing project risks.
10. Quality Management: Knowledge of quality assurance and quality control processes to ensure project deliverables meet standards.

The Project Manager is a central figure in an organization's project management process, ensuring that projects are executed successfully and contribute to the organization's strategic objectives. They must possess strong leadership, organizational, and communication skills to manage project teams and deliver results within scope, on time, and within budget.

Location : Singapore

Contract duration : 12 months

Desired experience : Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.

Stakeholder management

At regional level:

· Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

· Collect, analyze and document business scenarios for the use of voice and chat channels

· Understand business interactions with clients and other external counterparties, and their expectations when communicating with Client.

· Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management

· Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

· Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

· Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors

· Technical controls around proper archiving, security and surveillance of channels

At global level:

· Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks

· Obtain validation of APAC plans by global stakeholders through the established governance

Technical Skills

· Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties

· Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems

· Very comfortable with the use of Office tools to draft process and SOP documents, analyse data and track metrics, and present clear and concise updates and executive messages to senior management

· Fluency in Mandarin is a plus as need to communicate with China Region/Counterpart.

What you will get:

*Develop a broad understanding of enterprise-level software product and services

*Enhance valuable experience in sales techniques and customer engagement, bolstering your communication skills.

*Gain insights into industry-specific practices and client expectations.

Job Description:

● Conduct marketing research and data analysis to expand and nurture the leads pool. Convert leads into sales opportunities.

● Perform outbound cold-calling to introduce Yonyou’s products/services to clients over the phone.

● Explore and identify new potential leads via various channels. Demonstrates professionally with potential customers via phone, email, conferencing, webinars and face-to-face, to discover their business needs and develop a positive business relationship.

● Coordinate and arrange appointments for the sales team with prospective leads clients.

● Prepare and conduct daily reports. Maintain well-organized, up-to-date and accurate leads information and activity reports to sales team.

Requirements

● Diploma or Bachelor's in Marketing, Information Technology, Business, Accounting.

● Having high sensitivity to the market. Preferably having a previous internship or project in marketing research or data analysis.

● Passionate, self-motivated, good team player, and responsible.

● Experience of B-to-B sales, preferably in IT solutions.

● Excellent communication, presentation, networking, and negotiation skills.

● Proficiency in Mandarin and English to liaise with English and Mandarin-speaking clients/colleagues.

● People with around two years of experience or fresh graduates are welcome to apply.

Preferred requirements

● Experience in prospecting, lead generation, and sales management will be a plus.

● Competent IT skills with a working knowledge of Microsoft Office, google programs, and social networking tools.

Role Summary

Digital Transformation is at the heart of our client’s group strategy. The Single Platform Augmented Consumer Experience (SPACE) program is a cornerstone CRM program conceived to put consumer at the heart of this transformation which help us achieve consumer centricity, digital strategy and seamless experiential brands. SPACE Program is made up of Consumer Data Services/storage (CDS), Loyalty, Marketing Activation using Salesforce Marketing Cloud (SFMC), Consumer Data Platform (CDP), and Analytics. This project has a focus on Japan market and/or Korea market.

Main Responsibilities

Work with both internal and external stakeholders to drive rollout and integration of SPACE products for 1 market, across multiple brands.

• Internal Stakeholders consist of overall SPACE Program Manager, Technical Architects, Product Owners, Integration Managers, Business Analysts, Business stakeholders etc. both at local and Zone/Regional level.
• External stakeholders consist of technical vendors who build or maintain the products within SPACE or to be integrated with SPACE.

Project and timeline management – own overall delivery timeline for different phases in the project lifecycle.

• Collaborate with different teams and workstreams to ensure seamless integration in the group system landscape.
• Drive external vendors to explore and deliver solutions with alignment to requirements, ensuring quality and timeliness, whilst keeping to agreed scope.
• Organize and manage periodic steerco meetings.
• Transition Dev project to Hypercare and Operational project upon go live.
• During hyper-care: organize and drive issue fixes with various stakeholders.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• At least 5-7 years of experience in digital transformation projects, having held roles as BA.
• Has experience with projects involving system implementation, multiple systems' integration, and complex data migration.
• Experience managing and driving discussions with both Business & IT stakeholders.
• Excellent verbal and written communication skills to understand requirements/ issues and bring relevant stakeholders into discussions to drive solution.

Good to Have:

• ITIL certification.
• ServiceNow experience.

Freelance Project Manager

Working Hours: Fully WFH

Location: Have meeting once a month at a co working space (99 duxton road)

For adhoc they meet at least once a week on site, for meals, etc.

Salary: Full Commission (Gross $3000-$4000)

Requirements:

• 3 years project executive experience

Job Scope:

This role is responsible for overseeing all aspects of project planning, client and subcontractor management, design adherence, budget control, and sourcing materials. The PM will work closely with design teams and clients to ensure project timelines, quality standards, and profitability objectives are met.

A.Time Line Management

• Develop comprehensive project timelines and manage order of project fabrication.
• Identify critical time frames and allocate time slots to finalise designs with the design team.
• Ensure that project details are reviewed and finalised with designers at least one week prior to the commencement of work. Exceptions will be made for projects with very tight lead time.

B.Client Management

• ● Identify and document defects, secure necessary client approvals, and communicate deliverables.
• ● Liaise with clients regarding deliverable schedules based on sub-contractor timelines, team availability, and overall project inputs, including time, cost, and design requirements.

C. Cost Management

• Scope out, cost, and budget projects based on targeted design (TD) to ensure design integrity.
• Break down costs and ensure clear documentation to achieve profitability while maintaining high standards.
• Manage Profit and Loss (PnL) to ensure project profitability.
• Calculate and submit final PnL

D.Procurement and Supplier Coordination

• Procure materials, furnishings, and other project items according to the design specifations provided by the design team.
• Coordinate with sellers, suppliers, and vendors to ensure timely and cost-effective procurement of materials.
• Negotiate pricing and manage relationships with suppliers to ensure alignment with project budgets and timelines.

E.Design Adherence

• Ensure that design standards are met and maintained, applying creative problem-solving to address fabrication challenges.

F.Subcontractor Coordination

• Effectively communicate with subcontractors regarding design specifications and fabrication methods.
• Utilize basic sketching or hand-drawing skills to convey design concepts where necessary.
• Submit invoices from Subcontractor upon completion of their jobs via email

G.Defect Rectification

• Provide defect rectification works for past completed projects

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Join the Team at McConnell Dowell Are you passionate about engineering and civil infrastructure? At McConnell Dowell, we deliver landmark projects that shape communities and drive progress.

We're seeking Project Engineers and Site Engineers to join our team in Singapore and contribute to our civil infrastructure works projects.

About the Role

As a Project Engineer or Site Engineer, you'll play a pivotal role in ensuring the successful execution of our projects. Your responsibilities will include:

• Overseeing engineering, planning, quality, cost control, and scheduling functions.
• Adhering to the McConnell Dowell Project Execution Plan and safety/environmental responsibilities.
• Assisting senior engineers and the construction manager in daily site activities.
• Monitoring and reporting on site progress, including direct employee and subcontractor works.
• Developing procedures for construction activities and ensuring compliance with relevant legislation.
• Representing McConnell Dowell professionally in interactions with clients and stakeholders.
• Promoting McConnell Dowell’s core values and fostering a strong safety culture.

What We’re Looking For

To excel in this role, you should have:

• A degree in Civil or Structural Engineering. 3 to 5 years of relevant on-site civil construction experience.
• Preferably, local experience and knowledge of civil infrastructure projects in Singapore.
• Strong interpersonal and communication skills.
• The ability to work on an alternate 6-day workweek schedule.

Why Join McConnell Dowell? Be part of a dynamic team working on major civil infrastructure projects. Gain valuable experience with a globally recognized infrastructure company. Contribute to innovative and impactful engineering solutions.

How to Apply If you're ready to take your engineering career to the next level, we want to hear from you! Submit your application today and join McConnell Dowell in building a better future.

Business Consulting, we deliver long-term value to our clients, people and EY by transforming businesses through the power of exceptional business insights, talent and experiences.

Business Transformation is the glue that integrates with the rest of EY to design and implement transformative change with our clients.

The opportunity

As a transformation professional at EY, you will help organisations deliver successful outcomes for some of the world's largest and most complex programs: be it Business Transformation, or Capital Investment; the opportunity to shape your career is yours.

We are looking for highly motivated self- starters and strong team players who like to push themselves, who can think strategically but enjoy 'rolling up their sleeves' and working closely with clients to get the job done.

Your key responsibilities

• Qualitative and quantitative analysis on all aspects of sales and marketing transformation
• Assist clients with successful delivery of their programs leading to service delivery improvements and/or successful investment outcomes
• Deliver complex transformation and/or capital investment programs spanning the entire lifecycle - from strategy through to transition into operations
• Contribute to business development and account management activities such as pursuits, proposals and managing key relationships

Skills and attributes for success

• Degree in Business Studies, Business administration, Engineering, Sciences or similar
• Min 3 years in a relevant industry/consulting role
• Hands-on experience in projects and programs involving internal strategy, marketing, distribution support, business transformation and/or infrastructure and capital works development and delivery
• Management consulting experience gained through a Big 4 or boutique consulting firm is highly desirable
• Capabilities in Portfolio / Program / Project Management, Agile PM delivery, PM technology and digital services, PMO / PM as a service

Ideally, you’ll also have

• Advanced analytical and problem-solving skills
• Advanced Excel skills
• Workshop facilitation and presentation skills
• A desire to continue to grow and shape your skills set, to enable you to provide program management solutions for the Transformative Age (e.g. agile and design thinking)
• Infrastructure Transformation Experience
• Ability to communicate effectively both internally and externally
• Ability to build effective, long-lasting relationships with clients
• Experience in project planning tools (e.g. MS Project, Primavera P6, JIRA) and MS Power Platform

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

Apply now.

Job Description:

• SDAX is seeking an accomplished and results-driven Portfolio Manager/Chief Investment Officer (CIO) to lead our investment strategy and portfolio management. The ideal candidate has extensive experience in public and private equity, venture investments, and hands-on engagement with companies to unlock growth and create value, particularly within the Japanese market.

Key Responsibilities:

• Investment Strategy and Execution:

Develop and execute investment strategies, focusing on public and private opportunities in Japan and globally, targeting cash-stable companies with high growth potential.

• Business Establishment and Regulatory Navigation:

Utilize experience in setting up businesses, managing regulatory compliance, and driving operational excellence to ensure seamless execution of investment objectives.

• Company Engagement and Governance:

Engage directly with management teams to improve governance, operational efficiency, and global market access, leveraging insights from both public and private markets.

• Team Leadership and Investor Relations:

Lead investment teams and foster relationships with institutional investors, family offices, and corporate partners, ensuring alignment and building long-term partnerships.

• Cross-Border Expertise:

Capitalize on a deep understanding of Japan’s corporate culture, regulatory frameworks, and market dynamics, as well as a strong global network, to identify and drive high-value cross-border opportunities.

Qualifications:

• Extensive experience in public and private companies including venture investments, and hands-on company engagement.
• Proven track record of leading portfolio strategies and delivering sustainable returns.
• Strong governance expertise and prior director-level experience in investment or corporate leadership roles.
• Demonstrated ability to establish businesses, manage regulatory processes, and lead diverse teams.
• Established network across Japan, the UK, Europe, and the US, with the ability to bridge local opportunities with global capital.
• Minimum of 10 years in leadership roles within investment management or related fields.
• Qualifications such as CFA
• Fluency in English and Japanese

Looking for somewhere fun, supportive where you can grow, develop and make a impact? Well, check us out!

We are a leading marketing and sales company in S.E.A, that works with both national and international MNCs, to help them boost their brand awareness and market shares.

What we do:

• Increase brand awareness and market share of our client
• Develop your communication skills
• Build your leadership capabilities

Benefits:

• Travelling opportunities to different markets eg Taiwan, Hong Kong, US, Australia, KL (based on performance)
• 1 to 1 mentorship and guidance
• Personal development workshops

Who we are looking for:

• Hardworking individuals
• Great learning attitude

Are you the one we are looking for? Apply now to get started!

Looking for somewhere fun, supportive where you can grow, develop and make a impact? Well, check us out!

We are a leading marketing and sales company in S.E.A, that works with both national and international MNCs, to help them boost their brand awareness and market shares.

What we do:

• Increase brand awareness and market share of our client
• Develop your communication skills
• Build your leadership capabilities

Benefits:

• Travelling opportunities to different markets eg Taiwan, Hong Kong, US, Australia, KL (based on performance)
• 1 to 1 mentorship and guidance
• Personal development workshops

Who we are looking for:

• Hardworking individuals
• Great learning attitude

Are you the one we are looking for? Apply now to get started!

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire lifecycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability and adjust our product strategies to respond to competition. Our role also involves acting as subject matter experts for internal and external product events or partner meetings.

Join us to do the best work of your career and make a profound social impact as a Product Management Sr. Advisor on our Product Management Team in Singapore.

What you’ll achieve
As a Product Management Advisor, you will identify new growth areas, technologies and emerging product/service opportunities. You will conduct in-depth market analysis to optimize existing products/solutions and build next generation products, partnering closely with the Engineering and Product Management teams to build a product road map and align product strategies for the business.

You will:
•Manage products throughout their entire lifecycle
•Support business case for improvements or new products
•Capture and manage requirements and provide a simple interpretation
•Drive preparation for external and internal product events

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements
•3 to 8 years of related experience
•Excellent technology/engineering skills relating to design, test and quality
•Solid grasp of business goals and objectives as they relate to customer use cases and solutions
•Excellence in understanding competitors and their products as well as potential partner relationships for the product

Desirable Requirements
•Bachelor’s or a Master’s degree
•Proven experience working on a world-class product

Our client is an well-known leader in the Fund Management space. They are currently looking for a Compliance Executive to be based in Singapore.

The Role

• The role is responsible for implementation of Compliance and AML/CFT program and managing the full range of matters related to compliance, governance, AML/CFT, compliance risk assessment, STR related investigations and compliance/AMLCFT training.
• The compliance Officer reports to the Head of Compliance on on-going compliance status and on any findings of infringements and its recommended actions.
• The Compliance Officer provides regulatory advisory relating to all guidelines to all compliance related enquiries form business units/ member offices.
• Compliance Officer acts as Money Laundering Reporting Officer (MLRO) to submit Suspicious Transaction Report (STR)

To Qualify

• Degree in law, business, finance or compliance related disciplines
• Minimum 2 - 4 years of relevant experience within the Management Advisory/ Financial Services/ Investment industries
• Experience in a compliance function, preferably gained from accounting, corporate secretarial, management services, banking/ financial services and shared services firms
• Extensive regulatory knowledge (AML/CFT, CRS, PDPA, KYC guidelines, etc.)
• Experience in background check such as AML/CFT screening, KYC/CDD, applications
• Experience in performing Risk Assessment
• Good interpersonal, influencing and networking skills
• Ability to work independently as well as good team player
• Knowledge of Microsoft Office such as Excel, Word and PowerPoint
• Ability to multi-task and stay focused on the big picture while addressing daily issues
• Ability to identify problems and issues and apply problem solving skills to provide solutions
• Ability to prioritize work and meet deadlines

To Apply

If you feel your experience and professionalism can make an impact with this firm, please submit your details resume to [email protected] / 6645 4540.

Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided.

*Only shortlisted candidate will be notified.

Registration No. R1658237 | EA License No. 11C3510 | Drake International

You may also register at our company website https://sgjobs.drakeintl.com/jobs/

Or like us on Facebook www.facebook.com/drakesgtemp/ for more job opportunity!!!

Kumon is the world's leading after-school enrichment programme. It was founded in 1954 in Japan, and the Kumon Method originated from a father's love for his son. The programme has over 4 million students, and learning opportunities are offered in more than 60 countries and regions worldwide. The main goal of Kumon is to help individuals discover their potential and develop their abilities to the fullest, thus nurturing human capital that will contribute to global society.

If you share the same passion for developing children and seeking a meaningful career that contributes to their development on a global level, Kumon invites like-minded candidates to join as an Associate, Management Support.

Job Purpose:

The main purpose of this position is to facilitate communication of policies and activities of the head office in Japan and the regional headquarter to each country by providing interpretation, translation support and secretarial services for Kumon Asia & Oceania's Management.

Duties & Responsibilities:

• Provide translation and interpretation from Japanese to English, and vice versa:
• Translate various documents such as presentations, newsletters, reports, company policies and speeches etc.
• Interpret and facilitate communication between Japanese and non-Japanese speaking stakeholders.
• Support Management in secretarial and administrative tasks, such as handling expenditure, travel arrangements, schedule meetings, coordinating and monitoring reporting schedules.

Knowledge and Skills Requirements:

• High proficiency in both Japanese (preferably JLPT level 1 or near-native) and English languages
• Strong written and verbal communication skills
• Proficient in MS Office (Excel, Word, PPT) and video-editing

Credentials and Experience:

• A Bachelor’s Degree or a Diploma from a recognised institution in any discipline
• At least 2 years' professional experience in interpretation and translation

Special Requirements:

• Strict confidentiality obligations
• Excellent communication and interpersonal skills
• Able to work in a team-oriented environment
• Ability to prioritize and manage tight deadlines
• Willing to travel overseas

Assistant Manager (Student Programme Management and Operations)

About the Client

Our client is a renowned private education institution known for delivering high-quality academic and professional programmes. They are committed to student success and fostering an enriching learning environment that meets global education standards.

Key Responsibilities:

Student Services and Operations:

• Manage a comprehensive range of student services, including orientations, pre-enrolment activities, and attendance monitoring.
• Resolve escalated issues related to student visas, permits, and other concerns in collaboration with relevant teams.
• Oversee student progression activities such as re-modules, re-exams, deferments, withdrawals, and programme transfers.
• Ensure accurate student records are maintained across systems, including updates for visa renewals and fee payments.
• Plan and coordinate examinations, ensuring smooth operations and timely graduations.

Financial Oversight:

• Monitor student payments beyond initial fees and follow up on outstanding amounts.
• Assist with budget planning and ensure efficient cost management through timely processing of refunds and credit notes.

Compliance and Quality Assurance:

• Ensure adherence to regulatory requirements, including EduTrust, ISO, and other quality standards.
• Support audits and maintain high service standards across all operational functions.

Team Leadership:

• Supervise a team of Programme Executives, fostering efficient operations and meeting organizational objectives.

Additional Responsibilities:

• Handle escalated complaints, liaise with corporate partners, and provide counseling to students as needed.
• Perform other duties as required to support organizational goals.

Key Requirements

• Bachelor's degree in any discipline.
• 5-7 years of relevant experience, including at least 1 year in a supervisory role, preferably in the education sector.
• Strong organizational, communication, and problem-solving skills, with the ability to work independently under pressure.
• Proficiency in Microsoft Office tools; experience with resource optimization tools is a plus.
• Familiarity with higher education qualifications and private education operations preferred.
• Flexible to work rostered shifts if required.

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Responsibilities

•Design, build, and enhance analytics reports to ensure accuracy as well as relevance for business analysis and decision making.

•Provide quality business trend analysis and diagnostics.

•Provide technical / data support to General Insurance team and the key stakeholders.

•Get involved in product pricing.

•Perform user acceptance tests on pricing related.

•Maintain effective communication with key business stakeholders.

Requirements

Experience

•1-2 years of experience participating in analytics tasks

•Experience in general insurance industry would be a plus

•Having actuarial knowledge would be a plus

Education

•Academic: Bachelor’s / Master’s degree in Statistics, Actuarial Science, Mathematics, or equivalent disciplines that focus on data analysis