COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

We are seeking an experienced IT Project Management Executive to join our Digital Innovation and Technology (DIT) team. The ideal candidate will be responsible for managing and executing IT projects from initiation to completion, ensuring that they are delivered on time, within scope, and within budget. The IT Project Executive will work closely with cross-functional teams to define project requirements, develop project plans, allocate resources, track progress, and communicate with stakeholders

Responsibilities:

1. Lead and manage IT projects through the entire project lifecycle, including planning, execution, monitoring, and closure.
2. Define project scope, objectives, deliverables, and timelines in collaboration with stakeholders.
3. Develop detailed project plans, schedules, and budgets to effectively manage resources and mitigate risks.
4. Coordinate and allocate resources, including team members, vendors, and equipment, to ensure successful project execution.
5. Monitor project progress, track milestones, and manage changes to scope, schedule, and budget as necessary.
6. Identify and mitigate project risks and issues to minimize disruptions and delays.
7. Communicate project status, updates, and key decisions to stakeholders, including executives, sponsors, and team members.
8. Foster collaboration and teamwork among cross-functional teams to achieve project goals and deliverables.
9. Conduct post-project reviews and evaluations to identify lessons learned and opportunities for improvement.
10. Stay current with industry trends, best practices, and emerging technologies in project management and IT.
11. Support Project Manager in governance of project management framework through audits.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
• Proven experience as an IT Project Lead, or similar role.
• Strong understanding of project management methodologies, tools, and techniques.
• Strong leadership, communication, and interpersonal skills.
• Ability to effectively manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with business process modelling, industry methods for process improvement, organizational design, or performance optimization in healthcare or social services related business is an added advantage.
• Good knowledge of Microsoft products (MS Dynamics 365, Teams, SharePoint, MS 365 Enterprise Productivity Tools) and Cloud Services (Azure and AWS) is an added advantage.
• Project Management Professional (PMP), Certification in IT Project Management (CITPM) or other relevant certifications are a plus.
• Analytical mind, able to see the interconnections between system solutions and business needs.
• Systematic approach in handling ambiguous or complex issues, and actively discusses owns perspectives to arrive at effective and usable solutions.

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself always to be better.

The IT Asset Management Advsiory Solution Consultant role is a customer facing domain expert who will drive innovative business solutions with our customers, by applying technical and business skills.

This role is a Pre-Sales/Sales Engineering/Solution Consulting role. The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions. You will partner with sales, solution consulting, and the ServiceNow ecosystem to achieve customer success through thought leadership and driving awareness.

Your Impact:

• Create and contribute in Sales campaigns for ITAM focused on Software Asset Management (SAM), Hardware Asset Management (HAM), and Cloud Resource Management
• Serve as a thought leader on ITAM for ServiceNow
• Strong alignment with Product Management and Engineering teams on roadmap and field feedback
• Create and own programs that enable Solution Consultants to demonstrate the value of SAM
• Contribute to and maintain a showcase of SAM solutions created on the ServiceNow platform
• Assist the sales personnel in the qualification of customer needs
• Performing business value assessments to determine the value for clients
• Demonstrations of solutions, both standard and tailored to prospects and existing customers
• Responding to request for information/proposal documents
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Supporting Marketings events – user conferences, trade shows, webinars
• Staying current on competitive analysis and understanding how to best position ServiceNow solution
• Understanding business and technical problems the product addresses, including key regulations, business drivers, evolving business needs, licensing models

We are looking for an experienced, service-driven leader to fill the role of Management Executive for our establishments. This role requires the individual to take control of the daily service operations, from its people to the surroundings, taking into meticulous consideration the operational needs of the establishment. Familiarity with back-end service operations, grievance procedures and training plans is critical in surpassing the industry service standards.

You’ll be-in charge of:

• Assisting the Managers in the daily F&B operations; ensure the quality and consistency of all products meet desired standards.
• Managing stocks and inventories
• Building and maintaining guest relationships
• Attending to any feedback or complaints from guests
• Maintaining a good housekeeping regime and report any defects in furniture, fixtures and equipment
• Participating in and lead training sessions, briefings and team meetings
• Managing assigned sections to provide an awesome service experience for customers

We are looking for someone who is:

• Highly motivated individual with a positive attitude
• Excellent on communication and interpersonal skills
• Experienced working in a similar capacity
• Able to multi-task and work in a high volume atmosphere

Job Description

• Responsible for planning, leading, organizing, and motivating IT project teams to achieve project implementation on schedule and within budget
• Prepare and track project budget
• Prepare and track detail project plan/activities
• Prepare and organize Project Steering Committee (PSC) meetings and Project Portfolio meetings
• Engage senior stakeholders to discuss and address project issues and risks
• Collaborate with Business Project Manager (BPM), business users, various technical teams and vendor throughout
• Drive and manage project end to end delivery including requirement, design, testing, deployment
• Plan test strategy and coordinate defects review, bug fixes, re-testing and closure within project timeline
• Perform regular quality assessment, submit quality checklist, testing and defect executive summary

Required Experiences

• More than 10 years of experience in the direct management of IT application projects and possess sound banking product knowledge
• Able to work with external vendors and across diversified teams
• Process-driven and strong advocate of reporting
• Good verbal and written communication skills

· Answer incoming calls and perform other receptionist duties when needed

· Apply, maintain and update outlets’ relevant licences, (SFA, Electrical license, Music License, Liquor Licence etc.)

· Render administrative support to CEO and Business Planning Managers

· Assist Business Planning Managers for the setting up of new outlets and closure of outlets

· Maintain proper filing and disposal of confidential document

· Order office supplies, Stationary and research new deals and suppliers

· Run company’s errands to post office, SFA, SP services and office supply store

· Coordinates and organizes department meetings and conferences including meeting venue bookings, catering requirements, sets up the room and any other requirements of department meetings;

· Performs clerical functions such as preparing correspondence, receiving visitors, arranging courier services etc.

· Reviews periodically, ie monthly, yearly sales/product mix, expenditure and profitability and develop effective solutions or recommendations to management.

· Assist in new store opening / closure of restaurant and liaise with contractor and vendors

· Any other ad-hoc duties assigned.

1)Proactively communicate with existing customers and engage with potential customers with a clear and concise understanding as you identify business needs and develop customer-unique strategies and solutions.

2)Proactively coordinate internal resources and external vendors to deliver solutions with a clear vision and concise presentation of internal and external sales pitches to achieve customer buy-in and success. 3)Deep understanding of customer needs, create customised business solutions that take into account the obstacles faced by customers and communicate effectively with customers and external or internal forces to achieve set goals effectively. 4)Acquired the ability to build strong relationships internally with team members and externally with stakeholders and external vendors to understand how to work together to achieve goals. Individuals must be able to negotiate and successfully conclude contracts with customers effectively. 5)Comprehensive and accurate analysis of market data, including segments such as customers, competitors, competitive analysis, market opportunities, threats, strengths and weaknesses of our organization to understand our position and plans and create stronger connections. To build and improve our competitiveness, promote organizational growth and facilitate entry into new markets with competitive potential.

6)Actively participate in strategy development and identify trends and insights to optimize performance.This is done by taking ownership of marketing channels and improving marketing through developing promotional materials, websites, and other campaigns to reach a more extensive audience base.

• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation

Analyse sales and profit performance and make recommendations for improvement.

- Assist OM and DH in all outlet administration matters, including arranging for staff interviews.

- Coordination of new outlet renovation works.

- Coordination of existing outlets operation matters, including rostering and personnel matters.

- Assist to prepare training materials for outlet staff training.

- Checking of staff attendance sheets.

- Prepare computation for profit sharing and estimated profit and loss reports.

- Any other outlet projects as may be assigned.

- Checking of daily sales reports.

- Preparation of all operational and personnel reports, including posters, price lists, and POS.

- Assist in marketing collaterals and festive celebrations.

This position reports to Senior Director, Learning & Professional Development.

KEY RESPONSIBILITIES

· Plan and execute the development and set-up of a new certification programme, ensuring all deliverables are achieved within scope, schedule and budget.

· Lead and arrange project meetings and stakeholder engagements.

· Monitor and track project progress and prepare regular progress reports to ensure alignment to programme objectives and plans.

· Manage project budgets, expenses and resources, in consultation with Learning & Professional Development team members.

· Coordinate and collaborate with cross-functional teams (including IT, corporate services, operations) and external consultants for achievement of project deliverables.

· Identify project risks and develop mitigation strategies.

· Ensure project documentation and records are kept up-to-date.

KEY SPECIFICATION

· A good degree from a recognised university with at least 4 years’ relevant experience in project management of cross-functional projects.

· Project management certification (e.g. PMP) preferred.

· Experience in adult education industry or legal industry would be an advantage.

· Able to build positive and productive relationships with colleagues and other stakeholders.

· Good interpersonal, writing, communication and presentation skills.

· Meticulous, resourceful and organised.

· Able to engage confidently with members of the Judiciary and legal community.

· Proficient in Microsoft Office applications, particularly Microsoft Word, Excel, PowerPoint and Teams.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

As a strategic partner, the HR Business Partner (HRBP) aligns the people strategies & policies in the assigned Division(s) with the overall THKMC mission, vision and objectives. The HRBP serves as a consultant to the Divisional Director(s) and managers on HR-related issues, while at the same time, act as employee champion and change agent to all in the assigned Divisions. HRBP assesses and anticipates HR-related needs, and regularly communicate these needs within HR and with the Heads of the Business Units. The HRBP forms partnership and build relationship to deliver value-added services to both management and employees that reflect the desired outcome of THKMCs people strategies.

Responsibilities:

• Build a relationship as a trusted HR advisor with Divisional Directors and managers in the Organisation / Division.
• Partner with the Division on their manpower planning and requirements. Implement recruitment strategies and processes to fill the vacancies.
• Manage and resolve any employee relations issues such as disciplinary and employee grievances.
• Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Provide HR Policy guidance and interpretation.
• Initiate improvements to internal HR processes, systems and communications towards enhancing service and user experience.
• Support all employees lifecycle events (i.e. Contracts renewal, transfers, probation, promotion, etc).
• Liaise with MOM on work pass applications and renewals.
• Assists in monthly payroll processing.
• Conduct exit interviews, compile and analyse the attrition reasons.
• Prepare monthly and adhoc reports for analysis.
• Participate in and manage HR projects and initiatives.

• Degree in Human Resource Management or related qualifications
• Minimum 4-6 years of relevant working experience in HR Generalist role
• Proficient in MS Office Applications (Word, PowerPoint, Excel, Outlook, etc.)
• Experience in project management and implementation
• Good knowledge of Employment Act and Labour Laws
• Ability to take initiative and work independently and collaboratively within the team
• Demonstrate the ability to build and maintain effective interpersonal relationships at all levels
• Strong analytical thinking and communication skills (both written and verbal)
• Ability to handle sensitive matters with tact and discretion, while building trust and upholding confidentiality
• Ability to work under pressure, well-developed prioritization and multi-tasking skills
• Resourceful and enjoy challenges
• Considerate, courteous, and treats others with respect

The Senior/IT Manager is responsible and accountable for the smooth running of the organisation’s technological needs within the limits of requirements, specifications, costs, and timelines. He/she will supervise the implementation and maintenance of our company’s technology needs. The successful candidate will be appointed as the Data Protection Officer, focusing also in implementing measures and privacy governance framework to manage data use in compliance with PDPA Singapore, and where necessary, complete and advise on privacy impact assessments.

Job Description

• Oversee and manage the technological infrastructure (networks and computer systems) in the organisation and plan the technology roadmap to ensure optimal performance
• Oversees IT infrastructure and IT security including data protection and cloud management in HQ and its group of hotels
• Review and negotiate hardware/software contracts/licensing issues including such renewals; collaborate with business partners or external vendors to troubleshoot, analyse and resolve critical technical issues as when necessary
• Strategize, plan, recommend and execute new digital or technology tools/projects to improve organisation processes and increase productivity
• Run, manage and report progress of projects independently with good quality management of time, scope and budget.
• Work with all level of staff within the organisation to troubleshoot and resolve IT related issues

Job Requirement

• Diploma or Degree in Information Technology/Computer Science
• Hands-on experience in IT infra-structure or IT security implementation/operations, network administration preferably in the hospitality industry with 3 to 5 years of experience at management level
• Project management and execution skills
• Professional certification in cyber or network security related disciplines is advantageous.
• Good working knowledge of network hardware; routing protocols; firewalls administration; remote access; VPN; Microsoft 365, Netsuite; Opera and customised in house hotel management system
• Good communication, presentation, and written skills to effectively describe and demonstrate technical solutions to internal and external parties

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Functional Business Analyst

Job Requisition Number: JR28510,JR28480

Job Level: 6-9 years of relevant experience (L3)& More than 10 years of relevant experience (L4)

Location: Singapore

Functional Business Analyst

l Assist to document the detailed requirements in line with Banking clientsstandards

l Understand existing technology landscape at Banking clients with a view to delivering seamless integration

l Ability to think out-of-the-box, engage with stakeholders to streamline system and operational processing.

l Work with various operational teams to establish new procedures as needful

l Work under the supervision of senior FBB, the SAs and Architects to ensure full understanding of BRD is conveyed

l Perform requirement traceability matrix against BRD and FSD

l Review and confirmed list of capabilities against BRD

l Manage the change process within the analysis phase

l Review and signoff functional specs prepared by various SAs

l Review test cases with SIT testers

l Provide support for SIT/UAT

l Provide support on product incident investigation and resolution

Team Collaboration

l Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements

l Work under the supervision of senior FBA and solution architect to derive final solution

l Work with Test Manager to translate business requirements into test scenarios

l Facilitate / provide "Train the Trainer" on application enhancements

l Maintain up to date knowledge base related to application features and processes (subject matter expertise)

l Testing & Scope Management

l Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

l Perform impact assessment and estimation for Project Change Request.

Please forward your resume in MS word format to [email protected]

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

We are seeking a highly motivated intern to join our team. In this role, you will be responsible for supporting regular reporting and analytical activities within the supply chain functionality. You will monitor operational activities, foster cross-regional collaboration, and identify improvement potential in demand planning processes. Additionally, you will facilitate regular reporting processes within the function.

• Support regular reporting and analytical activities within the supply chain functionality.
• Monitor Supply Chain operational activities, including cross-regional collaboration and support.
• Identify improvement potential in demand planning and collaborate with relevant stakeholders to drive supply chain activities.
• Facilitate regular reporting processes within the function.

Tasks

• Manage daily workplace operations including office supplies and foster communication and collaboration by designing/activating the workplace as the point of experience
• Serve as first point of contact for visitors and reception for guests and contribute to the organisational development as brand ambassador with focus on hospitality and operational excellence
• Provide secretarial support to the Board of Management, which encompasses scheduling and coordinating meetings/appointments, assisting in business travel, collating reports and presentations, and take charge of asset management which includes company cars and insurances
• Work with building management and external vendors to ensure adequate maintenance of office premises/equipment
• Establish and optimise office systems/processes and update policies/documentation, to improve the work environment and enhance the employees’ experience, health, and safety
• Support the HR department in the onboarding/offboarding of new employees, organisation/ execution of events and internal communications for better employee well-being and engagement

• Degree holder with at least 5 years of experience in general administration
• Excellent interpersonal/communication skills and a strong team player
• Customer oriented with positive service attitude and pleasant personality
• Experience in facility management and HR operations is an added advantage
• Strong organisation skills, resourceful and able to handle multiple tasks and work independently

• Perm
• At least 3 years of experience in business, finance and data analysis for P&L foreacasting and budgeting.
• Strong communicator and able to present data to senior management.

Job Description

• Collect, analyze, and interpret data to identify trends, patterns, and potential areas for enhancing vessel financial performance.
• Develop insightful analysis and assist internal stakeholders to provide recommendations with the objective of financial improvement.
• Track and submit monthly KPI Report to management.
• Manage business unit’s / sub-business units’ implementation of improvement actions.
• Conduct benchmarking exercises.
• Analyse data and provide insights for P&L forecasting and budgeting.

• Bachelor’s degree in either business administration, accounting, data science, statistics, mathematics, or similar subject from a recognized university.
• Minimum 3 years of relevant working experience.
• The expertise to deep-dive and gain insights from data is a must.
• Excellent charting and graphical representation skills to enable effective communication of insights to management.
• Driven and a self-starter who enjoys working in a fast-paced environment.
• Excellent problem-solving skills and a proactive approach to challenges.
• Proficiency in data analysis, Microsoft Excel and MS PowerPoint. SAP is a plus.
• Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal and external stakeholders.

• Perm
• Medical
• Insurance Coverage
• Bonus

• Perm
• Must have at least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business
• Comfortable to be a sole contributor
• Advantageous if incumbent possess technical experience and is familiar with the bunker industry

Job Description

• Grow the sales of the global business in line with the strategic growth plan of the business working to budget targets
• Manage key accounts in designated geographical regions
• Identify and develop new opportunities to expand the services offered by the company
• Prepare quotations and tenders for new business opportunities.
• Develop working relationships with decision makers for all managed accounts and potential accounts
• Maintain up-to-date knowledge of the company's service offerings as well as external market trends
• Manage and maintain a pipeline; ensuring all sales information is current
• Gain a greater understanding of our customers’ business activities and the demands, constraints and factors affecting their business and markets
• Gain information on competitive activity and market factors which could affect the company's overall business
• Attend industry relevant conferences and exhibitions
• Assist with marketing activities
• Maintenance of I-Connect CRM database
• Liaise with local service providers when required to ensure high standards of service delivery are maintained

• Min Degree
• At least 5 years of BD/sales experience in Oil & Gas, Bunker fuels or selling to shipowners/ship managers
• Proven track record in building business/growing sales
• Excellent verbal and communication skills to liaise with internal and external customer’s
• Ability to develop strong working relationships with clients and internal stakeholders
• Knowledge of Petroleum Products and their properties
• Knowledge of Marine Industry operations and relevant legislation
• Knowledge of all competitive testing companies

Perm

AWS

Bouns

Medical and Insurance Coverage

Position Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Role: Project Executive / Coordinator

Work Location: Near Jurong East MRT Station

Working Days: Monday to Friday

Responsibilities:

• Responsible for providing administrative / coordination support to the assigned management staff / project teams, tasks include scheduling of meetings, minutes writing, follow-ups, reports generation and submission Responsible for the ordering and issuance / inventory stock control of office stationeries and supplies
• Responsible for the onboarding and termination process of new or resigning staff
• Organise department / cross team events and functions
• Any other ad-hoc tasks assigned from time to time

Requirement:

• Diploma / Degree in Business Administration or related field of study
• Excellent Coordination and Interpersonal skills
• Willing to commit 3 months with option to extend for another 3 months

To apply, please Whatsapp to +65 8915 7155 or email to [email protected]

OneLink HR Consultancy Pte Ltd / Tay Yeow Ling

EA Lic: 13C6505 / EA Reg. No. R1328207

POSITION SUMMARY

Distribute clean uniforms to personnel according to company specifications. Record assigned and unassigned uniforms as they are distributed, returned, or cleaned. Inspect uniforms for damage and remove substandard uniforms from circulation and issue replacements. Complete inventory of uniforms and linens as assigned.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available
• Candidate with more experience will be hire under Senior Service Crew

Please kindly email your resume to [email protected]

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

• Up to $4500, Immediate Starter
• 6 Months Contract 
• Healthcare Company, West near MRT Station

Responsibilities: 

• In charge of talent attraction and retention, performance management, compensation, talent development and employee engagement.
• Partner with shared services team to deliver a full spectrum of HR business partner services to all levels of staff in compliance with HR policies, audit requirements and legal obligations (e.g., Employment Act, CPF & IRAS regulations etc.)
• Provide advice and guidance to line management on HR operations matters such as leave, compensation & benefits, performance management related matters etc.,
• Participate in department meetings where applicable and provide inputs in the operational plans/ initiatives
• Work effectively to align and achieve synergies in carrying out processes such as performance appraisal exercise, mass salary review and bonus exercises, recognition awards nominations, developmental award nominations and support in the budget exercise.
• Provide support in the recruitment function such as the posting & sourcing of candidate, interviews and offer management.
• Provide support in the onboarding of new hires.

• Bachelor or Degree in Business or HR Management 
• Minimum 3 years of relevant working experience as a HR Generalist/ Business Partner.
• Good working knowledge of the law and regulations in relation to HR and employment
• Maintain the highest degree of confidentiality and professional integrity.
• Analytical and meticulous with an eye for detail.
• Strong interpersonal, communication and writing skills with the ability to analyze and present information in a clear, concise and coherent manner.
• Reliable, versatile and an effective team player.
• Takes initiative and able to work independently.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

As the Centre of Excellence function for Performance Management, you will play a key role in implementing the annual University-wide Career Progression/Promotion and Succession Planning processes.

You are required to manage the full spectrum of performance management functions and related initiatives. This includes reviewing, formulating and implementing performance management policies, framework and initiatives for all schemes of service to ensure robustness and objectivity. You will manage and conduct the annual ranking and promotion cycles with the support of HR Business Partners. As the secretariat to performance management calibration boards, you will prepare the files required and facilitate discussions on performance/potential assessment.

To advocate good performance management practices, you will also prepare and deliver briefing materials to the wider HR Community, stakeholders and employees.

Requirements

• Degree or equivalent in Human Resource Management or relevant field
• Minimum 5-8 years of relevant experience in any Human Resource role, with at least 3 years of experience in Performance Management
• Good oral and written communication skills, conversant with Microsoft Excel and stakeholder management
• Able to work independently and within tight deadlines
• Detail-oriented, proactive and strong analytical thinking