JOB SUMMARY

Leads and operates Information Technology (IT) discipline for properties and managed offices in scope. Manages a team of IT resources and is accountable for day-to-day hotel and company office IT operations. Provides support to operations leaders for owner relations and negotiations on IT matters. Once handed over from the direct manager, accountable for new opening/acquisition construction oversight, countdown, and live operation. Executes property internet support. Works with direct manager on vendor management and product development for the assigned market.

CORE WORK ACTIVITIES

General

· Maintains status documentation (goals, scorecard, LPA tracking, etc.) to verify accuracy.

· Strives to achieve balanced scorecard and goals by leveraging resources and concepts to achieve desired results.

· Monitors assigned company owned and managed offices to verify IT operations are running effectively.

· Meets with direct manager to provide updates on IT activities and business plans.

· Meets with business point of contact of each property (General Manager, Director of Finance, etc.) or in-person contact at least once every two months to seek feedback and provide effective updates on IT activities and plans. Produces follow-up report, action plans and information distribution.

· Assists with the activation of all potential properties within the cluster by building business cases and engaging owners and business partners.

People

· Owns IT vendor relationship for properties in scope.

· Participates in the Talent Acquisition process according to company procedures.

· Verifies induction program for new associates or associates transferring to new role is effective.

· Trains associate(s) to provide backup coverage in the department to cover cluster leader’s function during vacation and sick leave.

· Performs LPA’s on a timely basis and allocates sufficient time, research, and effort to verify the process effectively benefits the development of associates.

· Verifies effective communication, training, and execution of all talent development programs and related initiatives.

· Develops a personal management style that is intended to bring positive results from Associates.

· Builds and maintains positive and effective relations with direct team members.

Product

· Strives to remain informed on the most up to date knowledge regarding vendor activities.

· Notifies direct manager to put resources in place to verify owners have sufficient vendor choices in each market/city.

· Where assigned, delivers pilot phase early review/completion/recommendation report and relevant documentation.

· Where assigned, documents technology pilot scope and objectives with business partners.

Process

· Maintains IT inventory for the assigned properties/offices in cluster.

· Manages cluster IT Agreements for assigned properties.

· Verifies cluster associates are treated appropriately and in alignment with local operational practices.

· Verifies the execution and tracking of rollouts on a timely basis.

· Compiles, seeks approval, monitors, and strives to meet operating budgets; manages expenses using tracking and forecasting tools and engages with the accounting team closely.

· Verifies resources assigned to IT escalation and tracking processes are effective and meet the service level agreements.

· Monitors flow of issue management amongst continent support desk, vendors, and cluster organizations to verify effectiveness.

· Implements cluster best practices and suggests enhancements with the intent to benefit the wider IT community.

· Implements cluster IT policies and procedures as received by regional IT.

· Attends IT Education Calls.

· Verifies planning and accomplishment of technology disaster and contingency plan testing for each property and office.

· Completes other reasonable duties as requested by leadership.

Responsibilities:

• Lead and manage large-scale projects from initiation to completion.
• Develop and maintain project plans, including cost estimates, budgets, schedules, and resource allocation.
• Coordinate with stakeholders to ensure project objectives are met.
• Monitor project progress and identify and address any issues or risks that may arise.
• Manage project scope, timeline, and budget.
• Ensure compliance with regulatory requirements and industry standards.
• Communicate and collaborate with clients, vendors, and internal teams to ensure successful project delivery.
• Provide leadership, guidance, and mentorship to project team members.
• Prepare and present project status reports to senior management.

• Bachelor's degree in Engineering, Construction Management, or related field.
• PMP certification.
• Minimum 8 years of experience in project management, preferably in large-scale projects.
• Strong knowledge of project management methodologies and best practices.
• Excellent leadership and communication skills.
• Ability to analyze complex problems and make sound decisions.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

Highly skilled and experienced Senior Insurance Business Analyst to join our team.

Candidate must have a strong background in insurance business analysis, with at least 7-10 years of on-ground experience.

Candidate would be responsible for analysing insurance business processes & KPIs, identifying best ways to consolidate and map, develop strategies for consolidated reporting.

Key Responsibilities:
Conduct thorough analysis of insurance business processes, focusing on areas such as underwriting, claims processing, policy administration, and customer service, with a keen understanding of the nuances and complexities within the insurance industry.

· Drive the identification and development of key performance indicators (KPIs) relevant to insurance operations, ensuring alignment with business objectives and strategic goals.

· Utilize a profound understanding of insurance reporting requirements to develop and implement robust reporting mechanisms, providing actionable insights for decision-makers.

· Lead the analysis and consolidation efforts in the context of mergers and acquisitions involving two insurance companies, ensuring a seamless integration of systems, processes, and teams.

· Collaborate closely with cross-functional teams to elicit and document detailed requirements, define project scope, and articulate business needs for insurance-related initiatives.

· Oversee and contribute to the generation of comprehensive business requirements documents, ensuring they accurately reflect the intricate demands of the insurance business.

· Facilitate and lead meetings with key stakeholders to discuss insurance business strategies, report on project progress, and address any challenges or concerns that may arise.

· Develop and maintain strong relationships with internal and external stakeholders, including business partners, regulatory bodies, and third-party vendors, fostering a collaborative environment.

· Share profound subject matter expertise on insurance business processes, trends, and best practices with the team, promoting continuous learning and improvement.

Qualifications:

· Bachelor's degree in Finance, Insurance, or a related field, with a solid academic foundation in insurance principles and practices.

· 7-10 years of progressive experience in insurance business analysis, with a demonstrated track record of success in roles of increasing responsibility.

· Deep understanding of insurance & health operations, including underwriting, claims processing, policy administration, and customer service, acquired through hands-on experience in the industry.

· Proven ability to generate, analyse, and interpret key performance indicators (KPIs) specific to insurance operations, enabling informed decision-making and strategic planning.

· Extensive knowledge of insurance reporting requirements and regulations, with experience in developing and implementing comprehensive reporting mechanisms tailored to insurance business needs.

· Previous involvement in mergers and acquisitions within the insurance sector, including experience in consolidating operations, systems, and processes to achieve synergy and maximize efficiency.

· Strong analytical skills, with the ability to dissect complex insurance business processes, identify areas for improvement, and develop practical solutions to enhance operational effectiveness.

· Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders and foster collaboration across diverse teams.

· Proven track record of leading and managing cross-functional projects, from inception to completion, with a focus on delivering results on time and within budget.

· Certification in Business Analysis (e.g., CBAP, PMI-PBA) and insurance industry certifications (e.g., CPCU, AINS) are desirable.

· Demonstrate a commitment to professional development and excellence in the field of Insurance (BFSI).