As a Project Manager, you will manage and oversee all aspects of a project to ensure it is completed on-time and within budget. You are responsible for managing scope, cost, schedule, internal staffing and outside vendors. You will prepare reports for upper management regarding status of project as well as contribute to moderately complex aspects of a project. Your work is generally independent and collaborative in nature.

Responsibilities:

• Directs and manages large and complex project development from beginning to end
• Defines project scope, goals and deliverables to support business goals in collaboration with senior management and stakeholders
• Develops full-scale project plans and associated communications documents
• Communicates project expectations to team members and stakeholders
• Liaise with project stakeholders on an on-going basis
• Estimates resources and participants needed to achieve project goals
• Develops employees to be self-sufficient in continuous improvement tools
• Functions as leader for continuous improvement events
• Aligns activities with corporate goals around safety, quality, delivery and cost
• Performs root cause analysis on gaps, identifies waste, and works with leadership to drive sustainable corrective action
• Drafts and submits budget proposals, and recommends subsequent budget changes
• Negotiates with other department managers for acquisition of required personnel
• Determines and assesses need for additional staff or consultants and makes appropriate staffing adjustments during project cycle
• Sets and manages project expectations with team members and other stakeholders
• Delegates tasks and responsibilities to personnel
• Identifies and resolves issues and conflicts within project team
• Identifies and manages project dependencies and critical path
• Plans and schedules project timelines and milestones using appropriate tools
• Tracks project milestones and deliverables
• Develops and delivers progress reports, proposals, requirements documentation, and presentations
• Manages changes in project scope, identifies potential concerns, and devises contingency plans

Qualifications:

• Associate’s degree required; Bachelor’s degree preferred
• 5 years required, 7 years experience preferred of directing work in a large-scale project management capacity, including all aspects of process development and execution
• Business and management principles, including strategic planning, resource allocation, and production methods
• Prior experience with managing people and processes to achieve objectives
• Ability to build effective business relationships with other functional areas to best support mutual objectives
• Excellent problem-solving skills and ability to analyze workflow and processes to provide productive service to internal and external customers
• Interpersonal, conflict management, and negotiation skills required, including strong human relations skills to supervise and develop assigned employees effectively
• Adept at conducting research into project-related issues and products
• Ability to learn, understand, and apply new technologies
• Ability to effectively prioritize and execute tasks
• Effective written and verbal communication skills
• Excellent computer skills

Roles & Responsibilities

Plan, lead and supervise upgrading works, addition and alteration works

Lead a team of supervisors and workers and oversight of manpower for project execution

Ensure designs / drawings meet relevant code and compliance requirements, and good engineering practices

To attend site matters / discussions to resolve technical / site issues and progress matters

Continuing to improve all installation works schedule and quality of work through proper planning of work method, materials procurement and selection, and efficient site management

Monitor and control project schedule, materials delivery and budget etc

Liaise coordinate with clients, consultant, project supervisors and sub-contractors on project related issues and to ensure project objectives are met

To supervise and ensure works are in accordance to the contract drawings and specifications

Establish and maintain a detailed tracking and filing system of all documents

To prepare, submit Variation Claims with instruction documents & part-plan from client

Maintain all filing systematically & uploading of softcopies in the system

To place materials order to Purchaser in advance as per Order list as per site requirement

Responsible for ensuring implementing safety measures

Only qualified candidates will be notified for interviews.

Roles & Responsibilities

Liaise with consultants and /or sub-contractors on the project matters

Check drawings and raise technical queries to resolve the discrepancies in between drawings and as well as those arisen during the project execution

Carry out in-progress inspection and joint inspection and to ensure that the works were executed to the required quality standard

Update the project quality plan as and when appropriate

Plan, lead and supervise upgrading works, addition and alteration works

Lead a team of supervisors and workers and oversight of manpower for project execution

Ensure designs / drawings meet relevant code and compliance requirements, and good engineering practices

To attend site matters / discussions to resolve technical / site issues and progress matters

Continuing to improve all installation works schedule and quality of work through proper planning of work method, materials procurement and selection, and efficient site management

Monitor and control project schedule, materials delivery and budget etc

Liaise coordinate with clients, consultant, project supervisors and sub-contractors on project related issues and to ensure project objectives are met

To supervise and ensure works are in accordance to the contract drawings and specifications

Establish and maintain a detailed tracking and filing system of all documents

To prepare, submit Variation Claims with instruction documents & part-plan from client

Maintain all filing systematically & uploading of softcopies in the system

To place materials order to Purchaser in advance as per Order list as per site requirement

Responsible for ensuring implementing safety measures

Requirements:

Minimum 3 year of experience in constructions or civil engineering

Ability to apply logical and critical thinking skills to projects.

Superb project management skills.

Sound knowledge of Engineering, construction, and design.

Only qualified candidates will be notified for interviews.

Responsibilities:

• Manage internal and external excursions (MRB or Quality Claims).
• Oversee customer data reporting.
• Conduct quality-related training sessions.
• Support customer surveys and audits.
• Lead continuous improvement activities.
• Perform other ad hoc duties as assigned.

Requirements:

• Degree in Engineering or equivalent.
• Preferably knowledgeable in Statistical Process Control (SPC) and statistical techniques.
• Auditing experience is a plus.
• Understanding of system flow and databases is an added advantage.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Requirements:

• Coordinate with respective parties to prioritize production, control WIP, and ensure output meets targets, including managing equipment downtime to fulfill shipment needs.
• Plan ingot growing schedules aligned with customer demand and puller capacity.
• Collaborate with technology teams to enhance ingot-growing processes.
• Organize and oversee ingot deliveries to global locations.
• Adapt plans to accommodate changes in specification requirements.
• Evaluate and decide on the utilization of aging inventory.
• Plan and optimize test ingot usage effectively.
• Oversee the use of CZ tools to support process development.

Responsibilities:

• Bachelor's degree in Engineering or equivalent.
• A minimum of 2 years of working experience in the semiconductor manufacturing or high-end manufacturing engineering industry is required.
• Familiarity with logistics processes and systems, such as Workstream, SAP, and reporting tools.
• Advanced proficiency in PC skills.
• Strong skills in Microsoft Excel, with Visual Basic knowledge being a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Monitor, support, maintain, and document CIM systems.
• Design, develop, maintain, and improve CIM applications and components.
• Provide Level 2 and Level 3 support for production line operations.

Requirements:

• Degree in Computer Science/Computer Engineering, or equivalents. Diploma with relevant experience acceptable.
• Minimum 2 years of experience in CIM with High Automation, MES, and SECS/GEM.
• Proficient in basic SQL (Oracle) and Java.
• Experience with Tibco (TIB/RV) or high-tech manufacturing environments is a plus.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Lead line leaders and operators to achieve daily production targets, quality, productivity, and yield.
• Conduct daily pass-down meetings and escalate any line issues.
• Manage manpower, overtime, and consumables planning.
• Ensure adherence to manufacturing and safety procedures.
• Train and coach leaders and operators to enhance performance.
• Implement improvements to minimize human errors.
• Maintain discipline and good housekeeping in the production line.
• Collaborate with departments on projects, evaluations, and preventive maintenance in the fab.

Requirements:

• Diploma and above in Engineering or equivalents.
• Minimum 2 years of working experience in a related industry.
• Experience in high-tech, high-volume manufacturing environment is preferred.
• Strong leadership and communication skills.
• Willing to work 12-hour shifts (permanent day or night, as assigned).

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Manage internal and external excursions (MRB or Quality Claims).
• Oversee customer data reporting.
• Conduct quality-related training sessions.
• Support customer surveys and audits.
• Lead continuous improvement activities.
• Perform other ad hoc duties as assigned.

Requirements:

• Degree in Engineering or equivalent.
• Preferably knowledgeable in Statistical Process Control (SPC) and statistical techniques.
• Auditing experience is a plus.
• Understanding of system flow and databases is an added advantage.

______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Job Overview:

We are actively seeking an experienced and visionary Test Architect with a strong background in designing and implementing advanced automated testing solutions using TypeScript and Python. As a Test Architect, you will be a key driver in shaping and optimizing our overall testing strategy. Collaborating closely with the development team, you will leverage your expertise to design innovative testing frameworks and mentor team members, contributing to the evolution of our testing methodologies.

Responsibilities:

• Architect and design complex and scalable automated testing frameworks using TypeScript and Python.
• Collaborate with the development team to define and implement testing strategies that ensure a high level of software quality.
• Lead the identification and resolution of complex defects, providing technical insights and solutions to maintain software integrity.
• Document and communicate test architecture and strategies to stakeholders, ensuring a comprehensive understanding of the testing approach.
• Work collaboratively with Test Engineers, Developers, and other cross-functional teams and cross-region teams to enhance testing processes and methodologies continually.
• Provide mentorship and technical leadership, sharing knowledge and best practices in automated testing and test architecture.
• Contribute to the development and execution of comprehensive test strategies, ensuring thorough coverage of all functional and non-functional requirements.

Requirements:

• Bachelor or Master's degree in Computer Science or a related field.
• 8+ years of experience in software testing, with a focus on automation testing and test architecture.
• In-depth knowledge and expertise in designing and implementing advanced automated testing solutions.
• Extensive experience with TypeScript and Python for test architecture and automation.
• Proven ability to lead and coordinate testing efforts, mentor team members, and collaborate effectively with cross-functional teams.
• Excellent problem-solving and analytical skills.
• Ability to work independently and collaboratively in a cross-region environment.
• Fluent written and verbal communication skills in English. Chinese language skills are a plus.

Job Overview:

We are actively seeking a skilled C++ Developer to join our dynamic team in the role of Senior Software Engineer. As a key member of our development team, you will be responsible for designing, developing, testing, and optimizing high-quality software solutions in C++ for Windows environments. This position requires a strong foundation in C++ programming, expertise in COM/DCOM/ATL, and the ability to collaborate with cross-functional teams. Proficiency in English is essential for effective communication within our global team.

Responsibilities:

• Design, develop, and optimize high-quality software solutions in C++ for Windows environments.
• Debug and optimize existing code to enhance performance.
• Utilize expertise in COM/DCOM/ATL to design and implement efficient and scalable code.
• Collaborate with cross-functional teams to understand project requirements and deliver effective solutions.
• Contribute to projects involving .NET Framework, C#, WPF, or WinForm.

Requirements:

• Bachelor or Master degree in computer science, Software Engineering, or a related field.
• 5+ years of experience in software engineering, with a focus on C++ programming on Windows.
• Proficient in COM/DCOM/ATL.
• Experience with .NET Framework, C#, WPF, or WinForm is a plus.
• Excellent written and verbal communication skills in English.
• Chinese speaking, reading, and writing skills are preferred.
• Strong problem-solving and analytical skills.
• Ability to work independently and in a team-oriented environment.
• Self-motivated with a high potential for growth and learning.

Job Descriptions:

· Proficiency in using office software(Word, Excel, PowerPoint) and basic computer operations.

· Having relevant work experience in clerical or administrative assistant roles.

· Good communication and interpersonal skills to build positive working relationships with team members and clients.

· High attention to detail, ensuring accurate completion of documents and reports.

· Willing to collaborate with colleagues from other departments to achieve company goals.

· Responsible for managing daily paperwork, including file organization, report preparation, etc.

· Input and maintain key information in the company’s database to ensure data accuracy and completeness.

· Manage and respond to emails and letters from both internal and external sources to facilitate timely communication.

· Answer incoming calls and handle orders, inquires and complaints from customers.

· Assist in managing office supplies and equipment, ensuring the smooth operation of the office environment.

· Collaborate with team members from different departments, providing necessary document support.

· Execute other relevant tasks assigned by supervisors.

Requirements:

· Organizational and leadership abilities.

· Communication and interpersonal skills.

· Self-motivated with a results-driven approach.

· Problem-solving skills.

· Able to work longer hours with prolonged period of standing.

· Must accept work on weekends/PH.

· Must accept night shift.

Only candidates who meet the company's criteria will receive our interview notifications.

• 5 days, Near Boon Lay, transport provided
• 1yr contract, completion bonus
• Staff benefits entitlement
• Salary: $3000 - $3500 basic
• Able to start within short notice

Job Description:

• Compile and breakdown contract negotiation language changes preferable using any AI to track and consolidate contract language between original vs. revised.
• Other general support includes planning and purchasing such as emailing, communicate with suppliers for committed dates, generate report, etc.
• Any other general task assigned by the purchasing & planning supervisor.

Job Requirements:

• Minimum a Diploma in Supply Chain Management, Business Administration or related fields.
• No experience can apply as on-the-job training will be provided
• Willing to learn and enjoy interacting with internal/external customers
• Minimum 1 year of experience in purchasing and planning.
• Able to communicate in English and Mandarin as this role will involve liaising with mandarin-speaking suppliers overseas.
• Able to work effectively and independently under pressure.
• Able to meet deadlines and has strong follow up skills.
• Detail oriented and high degree of accuracy.

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

A Bookkeeper is responsible for recording and maintaining a business financial transactions, such as purchases, expenses, sales reveneue, invoices and payment. Record financial data into general leders and producets balance sheet and income statement.

If you have relevant experience and can demonstrate accounting knowledge, we invite you joining us.

Candidates with indepth knowledge and experience will be considered for Senior position with attractive salary packages.

Job Requirements:

• Class 3 /4 will be advantageous
• Able to work OT / Sunday & Public Holidays
• May require to handle heavy load
• Multi-tasker/Team player who can work independently
• Disciplined with good sense of responsibility and attitude.
• Self-motivated and able to manage multiple and complex tasks in a fast moving and challenging environment
• Able to lift heavy items

Job Description:

• Daily deliveries to assigned locations
• Loading and unloading goods at warehouse and at delivery destinations as scheduled
• Collect return goods from locations as assigned

Job Descriptions

• Preparation of RFQ's.
• Source for quotations for materials and service.
• Analysis and evaluation of price comparison and costing summary.
• Cost planning, estimation and measurement of quantities.
• Responsible for claims, variation orders, budget & cost control.
• Prepare settlement for Final Accounts.
• Manage contracts administration.
• Handle issues including extension of time, terms and conditions, loss and expenses claims etc.

Job Requirements

• Bachelor's Degree in QS or Engineering / Civil Engineering
• At least 6 - 8 years of QS experience in Construction of Civil or Building projects (For Senior Role)
• At least 3 - 5 years of QS experience in Construction of Civil or Building projects (For Quantity Surveyor Role)
• Good knowledge of Quantity Surveying and Contracts Administration.
• Good time management skills with keen attention to detail and ability to manage particular tasks independently.
• Knowledge of Primavera or Primavera 6 software will be an advantage.
• Salary Range: $4500 - $6500 (Salary Commensurates Experience)

Responsible for the overall performance of the designated department / accounts, delivering consistent financial growth through sustainable business strategies and operational excellence in tandem with the growth strategy of the Company. As a top management representative of the Company, continuously build strategic client relationships (new and existing), drive a high performing and stable team and promote cross collaboration with other departments.

Job Description:

• Lead and manage a team of Process Operators to operate industrial wastewater treatment plant according to the production plan of the Plant Manager.
• Supervise and ensure the day-to-day WWTP operation follows the Standard Operation Procedure, Work- Place Safety EHS rules and regulations by giving proper and clear instructions to operators.
• Ensure proper handing / taking over of shift duties including housekeeping condition.
• Maintain proper record of the treatment details such as quantity of wastewater treated and observation of process reactions.
• Monitor the quality of treated wastewater and ensure strict compliance with the statutory Discharge Requirements before allowing the discharge of the treated effluents.
• Keep proper documentation of wastewater and treatment material inventory.
• Update the daily operation / treatment records and to complete the weekly autonomous plant maintenance program.
• Prepare incident report for submission to Plant Manager for any accident, near miss or unusual incident / observation.

Requirements:

• Diploma or Degree in Chemical Engineering or equivalent technical certificates.
• Minimum 2 years’ experience in operation of wastewater treatment / chemical / oil & gas process plant at Supervisory or Senior Technician level.
• A hands-on leader, with good supervisory and interpersonal skills.
• Computer literate with good communication skills
• Willing to perform 12-hour rotating shift work

1) Plan, manage, inspect, compile service reports for Routine Maintenance for M&E Systems

2) Prepare quotation via Schedule of Rates for any repairs or new works

3) Attend to Fault calls for emergency/critical M&E systems

4) Attend to any meetings as arranged by superior

5) Any other works assigned by superior

6) Provide Support in project works

Requirement

1) Nitec / Diploma in Electrical

2) Candidate with no Qualification but with relevant experience may be considered

3) Fresh graduates are welcome to apply

Responsibilities:

• Work closely with design engineers and architects to create and document detailed test plans for verifying the SoC design.
• Establish and manage the infrastructure and environment for automated verification of the SoC's architecture, functionality, and performance.
• Develop reusable testbenches, test cases using constrained-random and directed methods, and verification modules for both block and system levels.
• Create a regression strategy, methodology, and scripting tools, ensuring comprehensive function coverage and addressing verification gaps before design releases and tape-out.
• Collaborate with design engineers to troubleshoot and resolve simulation issues.
• Provide support to test engineers during post-silicon validation.
• Mentor and guide team members and junior engineers, aiming to enhance verification efficiency.​

Requirements:

• Master in Electrical Engineering or equivalent with 8 years of relevant working experience/ PhD in Electrical Engineering or equivalent with 3 years working experience.
• Extensive understanding of UVM/OVM, Semiformal Verification, assertion-based verification, and hardware-software co-verification methodology.
• Skilled in Verilog, SystemVerilog, Python, Perl, TCL, Shell scripting, C/C++, SystemC, and assembly coding for industry-standard ISAs.
• Familiar with MIPI, AMBA (APB/AHB/AXI) bus protocols, RISC-V/ARM, or DSP cores.
• Experience in verifying designs at RTL and post-P&R gate levels.

__________________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

Responsibilities:

• Manage technical transfer of products/projects in assembly, testing, and customer interactions.
• Offer technical support for manufacturing and testing during product builds.
• Assist QC with technical support in resolving RMA issues.
• Support QA in compliance, regulatory matters, customer interactions, and audits.

Requirements:

• Diploma in Electronics Engineering and above.
• Minimum 2 years of working experience in Electronics Manufacturing Industry.
• Skilled in managing product/project manufacturing, transfers, and troubleshooting.
• Experienced in PCBA manufacturing and testing for products/projects.
• Preferably experienced in a manufacturing environment with ISO13485 and FDA standards.

_______________________________________________________

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Quick Apply” or contact [email protected] for more details.

Please provide following information in the resume for immediate processing

1) Reasons for leaving current and/or last employment

2) Last drawn and/or current salary

3) Expected salary

4) Date of availability and/or Notice Period

All applications will be treated in strictest confidence and only shortlisted candidates will be notified

Wee Wai Dan

EA License No : 03C5391

EA Reg No : R22109628

• Knowledge in Building construction in order to check on defects in existing Building e.g. wall paints, roof leak, door, windows, ceilings, fittings in toilet etc.
• Visual Inspection to earth slopes to assist Civil Engineer to early detect slope failure.
• Basic knowledge of ECO & FSM matters.
• Visual inspection of Building fixtures e.g. lights, wall-mounted cabinets, firefighting equipment etc.
• Visual Environmental cleanliness in offices and toilets.
• Successful candidate will be sent for “Building Inspection” course for about 3 weeks conducted by building specialist

Job Description & Requirements

We are looking for an experienced Operation Manager /Supervisor to oversee and coordinate the daily warehousing activities. You will implement production, productivity, quality and customer service standards and achieve the appropriate level of volume within time limits.

What Will You Do

· To lead a team of warehouse assistants in warehousing and daily operations

· Ensure all incoming goods are received correctly and in good condition

· Conduct weekly and monthly stock take and prepare inventory reports

· Ensure store operations run smoothly and maintain housekeeping

Any other ad hoc duties assigned

Job Scope:

• To carry out water sampling for process unit and send to lab for analysis and follow up with the recommendation in process.
• Operate Boiler / Evaporator / cooling tower / RO in the WasteWater Plant
• Control Pane operation through SCADA system to monitor and adjust process parameters.
• To update test result in data system
• To handle general workers in the plant for daily plant works and chemical handling
• To maintain all the process units/ pumps and equipment’s and instrument in good condition.
• Company Emergency Response team member
• To support shift ad-hoc operation

Requirement:

• Education – NITEC & above
• Skills - Basic English communication includes reading and writing skill
• Abilities – Ability to work independently
• Other characteristics such as personal characteristics – Team player with interpersonal skills (gentle, considerate and patient)
• People certified with Forklift / WAH/AWSHPP/ Boiler attendant class-1 have added advantage.

The successful candidate will be part of procurement team to ensure the efficiency and cost-effectiveness of the purchasing process within the organisation. The role shall involve establishing and overseeing effective execution of the company’s overall procurement strategies and policies.

Responsibilities:

• Overseeing all the purchasing processes involved in directly and indirect procurement such as technical / engineering services, plants and equipment, spares, and materials needed for efficient manufacturing operations and processes.
• Strategizing with various stakeholders to plan and manage current needs as well as future requirements.
• Preparing budgets, cost analyses, and reports.
• Preparing plans for the purchase of equipment, spares, and repair and maintenance services.
• Reviewing, comparing, analysing, and approving products and services to be purchased.
• Sourcing and evaluating goods and services to determine which best meet the organization’s needs.
• Negotiating and securing supply contracts with best pricing, payment terms and delivery options.
• Prepare purchase orders in line with final negotiations with selected suppliers.
• Liaise with Finance department and vendors to resolve discrepancies such as price, quality, delivery, or payment issues, if any
• Managing good suppliers’ relations which include researching and enhancing supply chain resilience.
• Evaluating supplier performance (sustainability, quality, reliability, delivery lead time, value) developing and managing long term ethical relationships with supply chain.

Requirements:

• At least diploma or bachelor’s degree in supply chain management / engineering and trained and hone with specialized skills in sourcing and negotiation.
• Analytical, financially & numerically astute with strong proven problem identification and solution abilities.
• Good verbal & written communication ability, interpersonal and influencing skills.
• Able to work independently, multi-task and respond quickly in a fast-paced environment.
• Experienced in establishing e-procurement in an organization, preferred.

Job Description:

• Manage large number of incoming calls. Directly work with customers by answering product and service questions; furnishing information about other products and services; process orders and prepare delivery documents; correspond with and go the extra miles to fulfill customer’s needs to ensure customer satisfaction.
• Resolve product or service problems by clarifying the customer's complaint; determine the cause(s) of the problem; discuss and propose solution; execute and follow up to ensure satisfactory closure.
• If problem was complicated or systemic, to escalate and redirect the issue to the appropriate team or department for resolution.
• Documentation and maintenance of customer records and operation details:
• Keep detailed customer records and update customer records after each interaction (such as compliment, complaint and feedback) with that customer.
• Assist the Sales and Marketing Team in boosting sales and performance. This include providing feedback on market intelligence, competitors’ activities, setting up appointments or following up with customers after their first interaction with the salesperson.
• Prepare performance and other administration reports
• Interface with various functional areas to co-ordinate scheduling activities to meet committed plans and customer’s sales / service order.
• Coordinate and resolve potential conflict of scheduling priorities and resource allocation with the plant process owners and drivers to ensure all delivery / collection activities are carried out in a timely manner.
• Conduct briefing to ensure that the drivers and assistants know their specific job scope and equipping requirements, safe work method, work schedule, delivery time frame as well as compliance with the Safe Operational Procedure, and performance standard of their assigned task.
• Monitor terms and conditions of Purchase / Work Orders received from customers and follow up closely on the delivery dates and quantity to be fulfilled.
• Assist in logistics resource forecasting and capacity planning, monitoring and motivating drivers and delivery assistants work performance, skills and training needs.
• Keeping record of work hours and trips performed by drivers and delivery assistants

Requirements:

• Degree / Diploma in Logistics / Supply Chain / Business Administration / Engineering.
• IT savvy in MS office and IOT.
• Candidates with good people skills (positive, meticulous, proactive problem-solving attitude) and possess empathy, strong customer service orientation are good fits for this role.
• Interpersonal and communication skills –Good listener, blessed with ability to communicate and interrelate well with customers, colleagues and business associates from different backgrounds.
• Good planning capability: Ability to multi-task, prioritize and manage time effectively.
• Mature and have minimum 3 years of experience in highly dynamic customer service and Operational planning and control work environment.