Job Highlights

• Attractive Medical & Dental Benefits
• Friendly Working Environment
• Uniform provided with Laundry Allowance
• AWS & Variable Bonus
• Opportunities for career progression

Job Description

The Customer Service Representative will:

· Maintain a friendly, neat, pleasant and professional image to guests

· Welcome and greets guests (by name if known) always in a warm and professional manner according to hotel standard.

· Perform check-in and check-out for hotel guests, room assignments according to guest preferences in an accurate, professional and efficient manner to create an unforgettable stay experience.

· Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests

· Handle cashier duties in accordance to hotel Policy & Procedures

· Perform night audit function including date roll procedures and reconciliation of cashiering transactions

· To be kept informed of all functions, events, and promotions going on in the hotel and citywide.

· Address all residents’ concerns or complaints with the utmost urgency. Handle all residents’ queries and questions and avoid referring to other persons or departments unless otherwise necessary.

· Maintain the cleanliness and neatness of all work-related areas

· Work at different shifts that may be assigned based on operational necessities.

· Maintain confidentiality of guest and proprietary information

And the rest of the time, Customer Service Representative will

· Perform other duties and functions as may be assigned by the Duty Manager from time to time.

· Participate in any Front Office initiatives and projects.

· Perform any ad-hoc duties assigned.

· Requires to perform shift work and night shift.

KEY QUALIFICATIONS

· Minimum 'N' Levels or higher

· Qualifications in Hospitality Management from a recognized institution is an added advantage

· Minimum 1 to 2 years of relevant experience in front office preferred

· Good command of English is required; Additional language is an asset

· Ability to remain calm and courteous in demanding situations

· Capacity to read situations, understand environments and respond accordingly

· Someone who is a good team player, honest ,details oriented and good interpersonal

· Able to commit shift work and night shift.

• Extensive experience in business development, particularly within the Singaporean market.
• Energetic professional capable of spearheading business expansion and cultivating robust connections with key stakeholders.
• Engage with potential clients in Singapore, covering agency and broking services.
• Manage hospitality arrangements for clients visiting Singapore.
• Proactively seek customer feedback to enhance the quality of our services.

Requirements:

• Diploma or higher education with 2–5 years of experience in commercial shipping.
• Demonstrated ability to contribute effectively as a team player and work autonomously.
• Personal attributes include a keen business acumen, high energy, a proactive attitude, and a results-oriented mindset.

Responsibilities:

• Collaborate with the project team to develop detailed project plans, schedules, and budgets for electrical engineering activities.
• Work closely with electrical designers and consultants to develop electrical system designs, ensuring compliance with client requirements, codes, and standards.
• Coordinate the procurement of electrical materials, equipment, and services, including obtaining quotations, evaluating suppliers, and ensuring timely delivery of materials to the project site.
• Oversee the installation, testing, and commissioning of electrical systems, ensuring adherence to design specifications, safety standards, and project schedules.
• Establish and maintain positive relationships with clients, providing regular project updates, addressing concerns, and ensuring client satisfaction throughout the project lifecycle.
• Evaluate and manage changes to project scope, schedule, and budget, ensuring that any modifications to electrical engineering activities are properly documented and communicated to stakeholders.

Requirements:

• Minimum Diploma / Degree in Electrical Engineering
• At least 3 years of relevant experience
• Excellent interpersonal skills

Kindly email your resume in a comprehensive Word format to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Please be informed that by applying for the advertised position, the candidate is considered to have given their consent for us to collect, utilize, or disclose their personal information for the purposes related to the services we provide.

Samuel Goh

EA License Number: 22C1430

Registration Number: R23112614

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Development Executive (Recruitment) who can help support us through the next phase of the growth and development roadmap.

Responsibilities

• Identify and explore new job placement and business opportunities
• Develop connections and new business and relationship management sources with existing accounts
• Source for the best candidates based on the clients’ requirement
• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements
• Coordinate interviews between candidates and clients
• Ensure that the company's objectives and sales target are met

Requirements:

• Minimum Diploma / Degree
• Entry Level to Experienced consultants welcome (Multiple positions)
• Strong passion for recruitment and people-oriented
• Good communication and interpersonal skills
• Comfortable working in a fast-paced environment
• CEI certified would be an advantage
• Self-motivated, proactive personality, willing to work and achieve goals in a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Responsibilities

• Handle compliance and tax consulting work for expatriate and high net worth individuals

Requirements:

• Accountancy degree or equivalent professional qualification
• Diploma holder in Accountancy (with knowledge of taxation)
• 3 years of working experience in individual taxation
• Candidates who do not have the above qualification but have the relevant experience will be considered

Special Skills:

• Candidates should possess good command of English with excellent written and verbal communication skills, as well as interpersonal skills
• Self-starter and ability to work with others
• Strong working knowledge of Microsoft Word and Excel is required

Job Description:

· Work closely with the Manager.

· Monitor outlet’s expenses, making sure that all costs are within the budget.

· Assist manager to plan staff duty schedule for service crew and ensure sufficient staff and monthly management reports

· Make every effort to let customers feel welcome with friendly and uncompromising service.

· Supervise operations in outlet and serve customers.

· Handle customer complaints, maintaining good customer relationships.

· Progressively master the skills to run restaurant operations.

· Receive training and perform duties in various sections of company’s operations.

· Gain deep and thorough knowledge of the company’s restaurant operation by rotating on each position;

· Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.

· Perform ad-hoc duties as assigned by superior.

Requirement：

· Bachelor degree or above

· Able to work on split shifts, weekends, and public holidays

· Service oriented and passionate working in F&B industry

· Possess good communication and interpersonal skills

· PC literate, well-organized and self-motivated

· Bilingual in English and Mandarin to communicate with customers

Responsibilities:

• Effectively identify potential opportunities and provide innovative solutions to tackle the problem at its source.
• Engage with highly experienced business and technical professionals from both Singapore and China and take on the challenge to support the company’s new market launch into Southeast Asia.
• Work closely with team members from all functional domains within the organisation and support the daily operational work of the PMO teams.
• Involved in the planning and coordination of designing and driving the implementation of project milestones for a new country launch.
• Any other ad-hoc tasks as assigned, such as data entry and presentations.

Requirements:

• Currently studying Business, Economics, Mathematics or any other related field.
• Meticulous, curious about the business and willing to learn and contribute to the team.
• Proficient in Microsoft Office.
• Good communication and problem-solving skills.

We are looking for an ideal candidate who will contribute to a high-growth team in a rapidly growing business. With a proven track record of delivering results in a fast-paced environment, he/ she will demonstrate the ability to identify opportunities and take ownership to drive growth across the business.

What you will be doing:

• Develop, implement and own a business and sales strategy to meet the company objectives and deliver commercial targets.
• Sell AnyMind’s tech solution to the client by introducing the Company’s product based on client needs; including digital marketing and influencer marketing solutions
• Identify new business and partnership opportunities to further the growth of the business across the direct Brands and Media Agency ecosystems
• Build-on an existing strong network of contacts across brands and agencies in Singapore to drive business
• Consultative selling to clients across brands and agencies. Responsible for the full cycle of a sale, including generating leads, initiating conversations, pitching business opportunities, following up with action plans, to receiving briefs from clients.
• Lead initial project set up, working with colleagues in making overall decisions to deliver each project at the highest standard as well as with a healthy margin.
• Work with the Head of Sales on annual budgeting and regular reporting of sales pipelines and revenue forecasting.

Our ideal candidate:

• Experience in sales at Digital Marketing Agencies or AdTech companies for a minimum 4 years
• Experience in dealing with Agencies and direct brands and working with them on consultative selling is a must
• Entrepreneurial flair, excellent client relationship skills, and commercial savvy.
• Broad curiosity and passion for telling stories in new ways and pushing boundaries.
• Superior new business and client management skills.
• A genuine passion for sales and a desire to attract the best projects and clients to the business.
• Demonstrated ability to translate a strategic brief into a creative execution that delivers on client goals, high-quality standards, and advances our portfolio.
• Demonstrated excellent leadership skills across all levels, strong communication, and problem-solving skills.
• Ability to remain calm and confident in a fast-paced environment whilst juggling multiple projects.
• Knowledgeable and rooted in the digital marketing industry and has concrete knowledge of the digital eco-system across social, programmatic, influencer marketing.
• Teamwork and collaboration: Enthusiastic team player, collaborating with colleagues across different functions and markets
• Possess good command of English (both spoken & written)

MARKETING ASSISTANT

We are looking for a creative, analytical and experienced

To be successful as a marketing specialist, you must be highly self-motivated, proactive, and have a working knowledge of current marketing tools and strategies to execute successful marketing campaigns.

Marketing Assistant Responsibilities

As an e-waste marketing assistant, your primary responsibility is to support the marketing team in promoting and raising awareness about the company's e-waste recycling services. You will work closely with the marketing manager and other team members to develop and implement effective marketing strategies that will drive customer acquisition and retention.

Your general duties and responsibilities:

1. Conducting market research: You will gather and analyze data on the e-waste recycling industry, including customer preferences, market trends, and competitor analysis. This information will be used to inform marketing strategies and identify opportunities for growth.
2. Developing marketing campaigns: You will assist in creating and executing marketing campaigns across various channels, such as social media, email marketing, and content marketing. This may involve creating engaging content, designing promotional materials, and coordinating with external agencies or vendors.
3. Managing social media presence: You will help maintain and grow the company's social media accounts, including creating and scheduling posts, engaging with followers, and monitoring social media metrics. This will help increase brand visibility and engagement with potential customers.
4. Supporting website management: You will assist in updating and maintaining the company website, ensuring that it is user-friendly, informative, and optimized for search engines. This may involve creating and editing website content, monitoring website analytics, and implementing SEO strategies.
5. Assisting with event planning: You may be involved in organizing and promoting events related to e-waste recycling, such as workshops, webinars, or conferences. This includes coordinating logistics, managing event registrations, and promoting the events through various marketing channels.
6. Tracking and analyzing marketing performance: You will help monitor and evaluate the effectiveness of marketing campaigns and initiatives. This may involve tracking key performance indicators (KPIs), analyzing data, and preparing reports to identify areas for improvement and make data-driven marketing decisions.
7. Providing general administrative support: You may be required to assist with general administrative tasks, such as scheduling meetings, managing calendars, and maintaining marketing databases.

Skills and qualifications:

1. Strong written and verbal communication skills in English
2. Proficiency in social media platforms and digital marketing tools
3. Basic understanding of SEO principles and website analytics
4. Excellent organizational and time management skills
5. Strong attention to detail
6. Ability to work independently and collaboratively in a team environment
7. Familiarity with the e-waste recycling industry is a plus
8. Knowledge of graphic design software and content management systems is a plus
9. Overall, as an e-waste marketing assistant, you will play a crucial role in helping the company effectively communicate its e-waste recycling services to potential customers and contribute to its overall marketing objectives.

Role: Software Developer - Java + Big Data

About the Role:

• The department is responsible for development and maintenance of Risk and Finance applications used by worldwide users covering Market Risk, Counterparty Risk, Finance domain.
• The applications are in-house developments with a mix of Microsoft and open source technologies.
• Recent years have seen unprecedented evolution to the technical infrastructure available to answer still more challenging regulation.
• The open position is to join one major investment project to answer to FRTB regulation.
• To be ready to tackle the regulatory requirement, the Market Risk Information System platform is being redesign to be global and adaptable enabling automated reporting and real-time processing and monitoring.
• The Market risk data Intelligence project will transform the Market Risk application landscape as it was known to bring it to the next level.
• Lead technical study into a propose solution, while involving expertise from infrastructure big data expert, business analyst requirement
• Document proposed design and develop the solution
• Implicitly ensure all CI-CD artefacts are part of the solution
• Perform code review while fostering knowledge and coaching best practices to team members
• Interact and provide reporting to project managers
• Monitor technical risk and escalate appropriately to management
• Research, design, and develop software.
• Analyse user needs and develop software solutions
• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.
• Work with other engineers to integrate hardware and/or software systems
• The position requires autonomy and reliability in performing duties with initiatives and leadership when it comes to all non-functional deliverables such as testing tools, mocking objects, production monitoring concerns, quality control including performance and load testing.

About the Requirements:

• At least 8 years in Software development
• At least 5 years in Java/J2EE development
• Hands on Data ingest and data processing technology like Spark streaming and Spark
• Hands on Messaging systems like Kafka, Flume or ActiveMQ, MQSeries or RabitMQ
• Hands on knowledge on Hadoop (preferably Hortonworks distribution) - HDFS, HBase, Hive, ORC/Parquet.
• Build tool - Maven/sbt/ant, UML, Restful web services, Jenkins/Team City, Source management – SVN/GIT, TDD using Junit, Jira/QC.
• Solution design using proven patterns, awareness of anti-patterns, performance tuning, especially in streaming
• Knowledge of tools like Phoenix, ElasticSearch, Sqoop, StreamSets are good to have.
• Basic understanding of finance and investment banking
• Excellent written and verbal communication skills for both team mates and management
• Strong analytical and problem solving skills
• Proficient software development life cycle
• Appetite to follow technology trend and participate to communities
• Passion for sharing expertise and grow team members’s skills
• Interest in mentoring and guiding junior team members on the path of high quality deliverables.
• At least a Bachelor’s degree in any of these faculties:
• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

About your Application:

• Apply to this job posting, and email your CV with the job title as your email header to: [email protected]

Job Description:

• Strategize and design roadmap to grow and future-proof the membership programme, from revenue generation and data management to marketing technology and member experience.
• Develop marketing automation journeys and create personalized email content on Salesforce Marketing Cloud (SFMC), perform database segmentation and run regular A/B tests to drive engagement and return stays.
• Analyse performance of membership growth and engagement, marketing automation and email campaign performance using Salesforce Marketing Cloud (SFMC), Google Analytics, Looker Studio and email deliverability tools.
• Plan and execute multi-market initiatives, both digital and offline, to acquire and engage members.
• Provide governance and training to internal stakeholders, where necessary, on the membership programme.

Job Requirements:

• Ability to thrive in a fast-paced, dynamic environment, while being detail-oriented
• Minimum 4-6 years of work experience in email marketing/marketing automation and/or loyalty programme management
• Strong copywriting skills
• Strong analytical skills
• Hands-on experience with Salesforce Marketing Cloud (SFMC) will be advantageous

• Leading project planning sessions
• Coordinating staff and internal resources
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Designing and signing off on contracts
• Overseeing all incoming and outgoing project documentation
• Participating in tender process i.e. design, submission and review
• Designing risk mitigation plan
• Conducting project review and creating detailed reports for executive staff
• Optimising and improving processes and the overall approach where necessary
• Securing growth opportunities and initiating new projects
• Managing large and diverse teams

Highlights

• Morning shuttle available from Kranji, CCK and Gul Circle MRT
• Career progression opportunites
• Fresh graudates and candidates without experience welcomed
• OJT provided

Job Duties

• Perform administrative tasks such as routine data entry assignments, logistics support, etc.
• Assist project coordinators and engineers in the implementation and facilitation of projects
• Track and oversee assigned aspects of projects, including monitoring project timelines, coordinating resources, and ensuring milestones are met
• Prepare a range of project-related documents for key stakeholders as required
• Ensure upkeep of inventory records, project documentations and service delivery reports
• Work effectively with team members towards continued development of the projects
• Additional ad hoc duties and responsibilities as required

Job Requirements

• Possess at least "N", "O" levels qualification (Diploma in Electrical/ Electronic/ Mechanical Engineering/ Building Service/ Telecommunication will be an advantage)
• OR at least 1-2 years of full-time working experience
• Computer literate and tech-savvy
• Good command of English in both spoken and written forms

We value all applicants and thank you for your interest. However, please be advised that only shortlisted candidates will be contacted.

Responsibilities

• Responsible for developing applications for projects including graphics, reports and calculations
• Responsible in conducting internal testing and acceptance tests and user training
• Responsible for preparing documentation including design specifications and manuals
• Responsible for providing high quality technical support to our customer
• Responsible for conducting onsite routine health check of the systems installed at customer base and documenting troubleshooting and problem resolution steps

Requirements

• Min Diploma in Computer Science or relevant
• Min 2 years of working experience in Project Management in SI Industry
• Proficiency in programming like Visual Studio, ASP and Java, MS Office with VBA and industrial automation is an advantage
• Knowledge in Microsoft SharePoint 2007/2010 (MOSS/WSS) is an advantage

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #2 on the 2023 Singapore Best Workplaces™.

We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

Our Digital Experience suite of products is market-leading in the Enterprise Digital Marketing space, and we have had terrific success globally with major brands. Our focus on the success of our customers is central to our Professional Services business strategy, and we need creative, proactive Senior Digital Marketeers who have the skills, experience, and track record to work with our customers across industries and digital channels, to lead, drive value realisation and business impact!

What You'll Do

You will be a value-led Consultant responsible for the realisation of tangible business impact for our customers, the design and implementation of processes to drive operational efficiencies, whilst implementing a culture of innovation, and fostering creativity to unlock new opportunities for your customers and Adobe Consulting.

A bit more about you

What You'll Do

• Client facing business discovery workshops and billable project consulting executions covering Growth & Performance Marketing, Marketing Funnel optimization, Campaign & Journey improvements, increased customer acquisition, conversion and revenue growth across digital channels.
• Consult and improve clients Personalization strategies and outcomes leveraging and executing on: a) Marketing Analytics & Data Strategy , b) improved and optimized Customer Journeys & c) Content Supply Chain strategies.
• Understand and become a business practitioner and consultant of Adobe’s Digital Experience Products covering Marketing , Commerce & Experience.
• Work internally with Delivery & Solution consultants to engage with clients directly and deliver best business outcomes to clients’ Marketing, Digital and Technology teams.
• Work closely with Adobe’s Services Sales to create new opportunities for Services Consulting & Professional services sales in existing accounts on with new clients.

What you'll have

• Minimum 11-12 years’ experience with excellent client facing Consultative approach to Marketing, Customer Experience & Commerce improvements with superlative communication & presentation skills.
• Expertise In Growth & Performance Marketing advisory consulting covering Campaign performance, segmentation, planning, Workflow, A/B tests, Analytics and journey improvements.
• Hands on, deep expertise in Data Analysis & data strategy, customer experience to uncover insights and drive digital adoption with clients.
• Customer Experience consulting expertise covering Design Thinking CX Workshops, Persona definition, Customer Journeys maps & funnel optimization.
• Personalization & Content Supply Chain knowledge covering B2C Content Marketing- content planning, asset Management, scaling, tagging, to design to journeys, execution & analysis.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description

• Performed thorough calculations for the designs of various equipment to be installed in top food manufacturing companies in Indonesia, which enhanced knowledge in mechanical and system engineering field.
• Liased effectively with customers to ensure supplied system specifications as well as product outcome in accordance with customers’ expectations.
• Communicate effectively with component suppliers worldwide in order to keep project expenditure within budget allocated, improving negotiation and persuasion skills.

Requirements

• Min Bachelor’s degree in mechanical engineering or equivalent.
• Good interpersonal and project management skills.
• Powder-processing systems and equipment experience is an advantage

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or you can send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Roles & Responsibilities

Duties include, but not limited to:

• Develop construction project schedule
• Deliver project on time, to budget and to other agreed success criteria within corporate guidelines including the client requirements.
• Manage and oversee the day-to-day construction management of the project and provide timely updates
• Respond swiftly to work delays, emergencies, and other problems
• Ensure compliance to all governmental and building regulations
• Make sure all staff, contractors and suppliers are very clear on the project needs, requirements and schedule
• Establish good communication and working relationships with client, consultants, government agencies, contractors, suppliers and staff.
• Manage project team, all site staff, site works, materials and equipment effectively and efficiently
• Investigate unsatisfactory productivity / performance and initiate measures to improve
• Identify possible risks to project and stakeholders, as well as create contingency plans to mitigate these risks
• Responsible for all inspection activities
• Monitor and supervise entire project team to ensure compliance of work
• Check and monitor project budget, as well as prepare for unforeseen costs
• Manage material at construction site to ensure zero wastage and no overstock of material
• Manage company assets and equipment rental to ensure optimal utilization and cost
• Manage manpower and overtime cost to ensure optimal cost benefit within or below budget
• Attend and/or chair meetings with clients, architects, engineers and workers
• Prepare regular progress reports for each project
• Ensure all changes to specifications, work scopes and drawings are properly documented
• Undertake accident investigation when remitted by the relevant designated competent person
• Any other ad-hoc projects and duties as required by the management

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Others or equivalent.
• Able to work flexibly and react to different situations and needs efficiently
• Able to lead a team and motivate team members
• Strong leadership, communication and negotiation skills.
• Demonstrate high level of integrity, professionalism, and technical competency
• Critical part planning, strategic planning, timeline management, multi-tasking
• Very knowledgeable in project processes and procedures, Building regulations, Health & Safety legislation, environmental and best practices.
• Outgoing, self-motivated, and goal-oriented

Responsibilities

• Manage all aspects of the technical project to ensure it is completed on time, within budget and meet all contractual requirements
• Lead and manage the project team
• Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives
• Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management
• Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives
• Provide regular project reports/updates to customers, internal departments and management
• Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

• Minimum 5 years in technical project management work experience
• Experience in New Product Introduction management is preferred
• Strong project & people management skills
• Excellent communication and problem solving abilities
• Able to work within tight schedules
• Self driven and good team player
• Working location is in Jurong East
• Singaporeans only

JOB SUMMARY

Serves as the Manager on Duty to oversees all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the Lounge service, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading VIP Team and Guest Services Teams

• Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Monitor guest relations personnel to ensure Elite member consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Inspects all VIP/Elite Member rooms prior to arrive and greet VIP/Elite Member guest personally.
• Encourages and building mutual trust, respect, and cooperation among team members. Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• Oversee maintenance of efficient repeat guest history system
• Preparing of welcome letter for VIP/Elite Member guest, schedule and attend regular VIP/Elite Member gues cocktail parties etc
• Handle guest complaints and refer them as necessary, follows up on corrective action
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.
• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Ensures compliance with all policies, standards and procedures.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Understands and complies with loss prevention policies and procedures.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.
• Reviews comment cards and guest satisfaction results with employees.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Marriott Loyalty Program

• Partners with Loyalty Head Connector to guide other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Participates as needed in the investigation of employee and guest accidents.
• Performs Front Desk duties in high demand times.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Detail Orientation - The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.
• General Hotel Operations - Knowledge of the operating principles and practices of all brand/hotel-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Job scope:-

• Responsible for the day-to-day administration and operational support to

the management.

• Track and prepare reports on the outputs of the different teams and

progress of the indicators.

• Assist in other data entries work, administrative matters.

• Prepare weekly management report and take minutes.

• Maintain data as part of good record keeping purposes.

• Perform any other ad-hoc office and admin duties as assigned by the

Management from time to time.

Job requirements:-

• At least Diploma or above.

• No experience required. Internal-training will be provided.

• Candidate must have basic command of English to communicate with

internal team members.

• Candidate must be computer literate.

• Candidate must possess good time management skills.

• Prefer candidate who have positive attitude and willingness to learn.

• Able to start work immediately or within short notice is advantageous.

• Working hours is Monday to Friday (8.30am to 5.30pm).

• Office is opposite Farrer Park MRT station.

Key Responsibilities:

Market Analysis

· Conduct thorough market research to identify trends, customer needs, and competitor activities in the baby food segment.

· Analyse consumer preferences and insights to inform product development and marketing strategies.

Strategic Planning:

· Develop and implement effective business strategies to achieve sales and revenue goals.

· Identify new business opportunities and potential partnerships to enhance the baby food product portfolio.

Product Development:

· Collaborate with the product development team to create innovative and nutritionally sound baby food products.

· Ensure product offerings align with regulatory standards and customer expectations.

Sales and Distribution:

· Build and maintain strong relationships with key retail partners, distributors, and other stakeholders.

· Develop and execute sales plans to expand the distribution network and increase product visibility.

Brand Promotion:

· Work closely with the marketing team to create compelling brand messaging and promotional campaigns.

· Implement marketing strategies to increase brand awareness and customer loyalty.

Customer Relationship Management:

· Engage with key clients and customers to understand their needs and feedback.

· Address customer inquiries and concerns promptly to maintain a positive brand image.

Financial Management:

· Develop and manage budgets related to business development and sales activities.

· Monitor and analyze financial performance against set targets.

Qualifications:

· Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.

· Proven experience with a min of 3 years’ in business development within the food or consumer goods industry, with a focus on baby products preferred in the FMCG industry.

· Strong understanding of market dynamics and consumer behaviour in the baby food sector in the Singapore industry.

· Excellent management, communication, negotiation, presentation skills and strong market acumen.

· Ability to lead cross-functional teams and collaborate effectively.

CoreTRM provides a cloud-based E/CTRM software platform to Oil and Commodity Trading companies in Singapore and around the world.

https://coretrm.com/

E/CTRM stands for Energy/Commodity Trading and Risk Management software. Our platform allows trading organizations to handle and simplify the full trade lifecycle of physical and derivative trades from trade capture, through operational logistics, to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time.

We are now looking for a CTRM Consultant to implement our software for new clients.

A client facing role in the oil & commodity trading industry. Expect an exciting and dynamic work environment in a niche industry. Applicants must be comfortable with overseas travel.

Responsibilities

• Configure and implement CoreTRM successfully for clients
• Understand and document client requirements
• Identify any gaps and determine appropriate solutions
• Extend the core product using the data model and the scripting extensions
• Design and configure interfaces to other applications
• Facilitate and ensure user acceptance
• Carry out training for end-users
• Raise change requests for platform enhancements
• Liaise with CoreTRM product developers to design and test enhancements
• Follow CoreTRM standards, procedures and policies
• Provide ongoing support to clients when required
• Any other ad-hoc duties when required
• Travel to or based at client sites locally or overseas when required

NOTE: This is not an IT (Information Technology) role - this is a CLIENT FACING role that requires consultants to have the relevant business knowledge, speak to clients, understand their business requirements, and work with internal counterparties (Services/IT team if development work is required) to customise our platform to suit clients' requirements.

Requirements

• Degree in any discipline
• Knowledge of commodity or oil trading is helpful but not mandatory
• Able to work in a fast-paced environment and meet tight deadlines
• Problem solving skills; methodical and logical
• Believer in systems, and business processes
• Comfortable with overseas travel

Job Responsibilities

• Greeting and Bidding Customers Farewell
• Lead Customer to their tables
• Present Menu to Customer
• Inform Customer of Daily Specials and Take Order
• Serve Food & Beverage Order
• Clear & Clean Tables
• Any Ad-Hoc Duties that may be assigned by the Manager

Job Requirements

• Excellent Customer Service
• Good Command in English
• Able to work Independently and Team Worker
• Possess Initiative and Good Working Attitude
• Salary will be based on experience

Other Information

• Location: Bugis
• Full Time, Part Time, Intern Available
• Candidate with more experience will be hire under Senior Service Crew

Please kindly email your resume to [email protected]

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Support the development of the programme:

• Apply structured methodology when working with the team and stakeholders to analyse patterns, behaviour, systemic structures and deepen understanding of the challenges faced
• Through a structured approach, need to learn and/or understand concepts and match concepts to current state operating models, prioritise and recommend areas for change
• Have a strong overview of what these needs are by having an effective structure and process in that will tie in with the workstreams
• Able to propose, a coherent plan that can address challenges by e.g., translating care models onto specific areas of need

Programme Evaluation

• Conduct evaluation and review of programme and projects. This includes conducting data analysis and research.
• Working with the Leaders on the phases of change to the new model of care.
• Managing both the dependencies and the interfaces between projects that can span across different stakeholders in the primary care sector.
• Managing risks to the programme's successful outcomes including but not limited to grants processing, liaising with Divisions to ensure proper controls are put in place for fund administration.
• Initiating necessary actions and additional interventions whenever gaps in the programme are identified or where issues arise.
• Reporting the progress of the programme at regular intervals.

Job Requirements

• Degree holder in any discipline with minimum 7 years of relevant working experience (Experience in healthcare industry is a plus but not a must)
• Trained in systems thinking and experience in implementing and facilitating change would be an added advantage
• Possess strong organizational skills, critical thinking, apply an analytical and structured approach toward problem-solving
• Highly driven, self-motivated, resilient and tenacious
• able to thrive under pressure in a fast-paced, rapidly changing environment
• Experience with basic grant management and financial skills to oversee programme budget and evaluation

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Programme Manager

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599