The Director, BPO for SMT will be entrusted with a broad portfolio of responsibilities to accelerate growth, drive and mitigate both short and long-term opportunities and challenges to ensure the cluster’s business performance is optimized.

The successful candidate will work closely with the Country and Functional leadership teams within SMT, as well as their broader teams across the region, to understand market landscapes, assist with Go-to-Market strategies that can help accelerate growth in their respective markets, and execute key strategic initiatives, including but not limited to business/market expansion, organizational re-design, multi-year strategic planning, and capability building. The successful candidate will also work in close collaboration with the corporate functions, to develop and manage scorecards and targets, performance management measures and metrics, and develop reporting and executive communication formats and cadences. This position reports to the Senior Director, Business Planning and Operations for SMT.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities

• Take charge of ship repair, construction, and conversion projects, providing direction and management.
• Lead daily VSCC meetings to address safety concerns related to hot works and incompatible tasks onboard, ensuring the well-being of personnel and property.
• Ensure adherence to repair/refit schedules through effective planning, project monitoring, cost control, and timely execution.
• Cultivate positive relationships with customers, fostering teamwork and demonstrating a strong commitment to their interests.
• Resolve daily conflicts at the operational level by closely monitoring and coordinating sequential and incompatible tasks that may impact the project's master schedule.
• Maintain close communication with classification societies, ship owners, specialist engineers, vessel crew, and ship agents to ensure the successful completion of projects that meet or exceed customer expectations.

Requirements

• Candidate should have previous experience chairing VSCC Meetings
• Successful candidate should have completed the Ship Repair Management Certification
• At least 7 years of experience in Marine / Heavy Industries
• Diploma or Degree in Marine / Mechanical / or Naval Architecture
• Experience in cable laying, pipe laying or turrets is highly advantageous
• Due to project requirements, Only Singaporeans will be considered for this role.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Requirements

• Experience in implementing projects in areas relating to Cloud SaaS , WCMS, Data interfaces analysis, AI , Chatbot and Data Analytic and analysis as well as involved in technical solution architecting and security design for Cloud solution.

• Experience in business change management processes as well as security, quality, performance and incident troubleshooting of the ICT system.

JOB DESCRIPTIONS:

• Develop and execute trade marketing plans for the frozen food products,including promotional activities,pricing strategies and product positioning
• Manage import, export activities to meet high customer service level and response standards
• Manage the sourcing and distributionof frozen food products,including negotiating prices,packaging and delivery methods
• Direct the work flow of meat cutters and meat/seafood clerks while ensuring product produced meets company standards
• Follow and comply with all organic standards procedures as they relate to cutting, preparing, displaying and storing meat products
• Implement promotional events and marketing blitzes to promote special deals from vendors and meet sales goals on featured items
• Monitoring food safety requirements for meat storage and handling
• Ensure compliance with applicable laws and regulations, including food safety and quality standards
• Develop and nurture strong relationships with key customers and suppliers
• Receive, examine, and record products for correctness of consignment, temperature, and quality
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
• Oversee the budget for trade marketing activities, ensuring that resources are used efficiently and effectively
• Performs other job-related duties as assigned

JOB REQUIREMENTS:

• Minimum Diploma in Business or related discipline
• Minimum 4 years of experience in B2B sales, wholesale brand consumer
• Experiences in wholesale/retail packaging (frozen meat manufacturing) experience preferred
• Collaborate with the supply chain and logistics teams to ensure that inventory levels are adequate to meet wholesale demand. This includes managing stock rotations and addressing potential supply chain disruptions.
• Track competitors’ pricing, product innovations, and distribution strategies. Adjust business practices to remain competitive and maximize market share.
• Understanding of frozen food products, storage, transportation, and the cold chain.
• Identify and develop new wholesale channels, such as regional distributors, international markets, or online B2B platforms.
• Willing to do rotating shift work. Must work on weekends/PH. (Strictly off on week days)
• Able to work longer hours with prolonged period of standing.
• Must have knowledge to control storage room temperatures for frozen products
• Familiar with food handling and handling process
• Able to withstand pungent smell of meat/livestock working environment
• Able to work under pressure to meet tight deadlines when required
• 2A/2B/ Class 3 compulsory. Preferably posses own transport. (Required to travel from time to time)
• Understanding of shipping operations (import and export)
• Able to multi-task, meet timeline and work under pressure
• Possess good communication & time management skills

Job Summary: We are looking for motivated individuals with a good sense of business acumen and are passionate about enriching youths through marketing innovative training programmes.

Job Responsibilities:

• Promote and market training programmes to MOE government schools
• Consistently provide service excellence for clientele
• Establish and enhance rapport with new and existing clientele
• Plan and project manage training programmes
• Work cohesively with trainers and stakeholders to achieve overall business goals
• Conduct training programme if required

Job Requirements:

• ITE/Diploma/Degree in Business, Marketing, Information Technology, Media, Multimedia or others
• Candidates with no prior job experience or Entry Level are welcome to apply
• Passionate about engaging and enriching youths
• Experience in the education or sales industry would be an advantage
• Strong interpersonal, communication, presentation and negotiation skills
• Ability to work independently and collaboratively in a team

Please include the following information in your resume in doc or pdf format:

• Personal particulars.
• Education background.
• Work experiences.
• Reason(s) for leaving if any.
• Date of availability / Notice period.

We regret to inform that only shortlisted candidates would be notified.

Responsibilities:

• Data Migration Transition: Facilitate the smooth transfer of data migration activities from external vendors while ensuring alignment with the overall migration strategy.
• Requirement Refinement: Collaborate with stakeholders to refine data migration requirements and update the strategy as needed to cover all migration aspects effectively.
• Data Quality Management: Evaluate and address data quality issues by working closely with business users to prioritize analysis and implement corrective measures.
• Testing and Validation: Develop and manage test cases, scenarios, and scripts, ensuring clear entry and exit criteria for a successful migration process.
• Performance Monitoring: Establish KPIs and dashboards to track and report on the progress and effectiveness of the data migration efforts.
• Collaboration and Support: Partner with the Data Migration Lead to meet project timelines and milestones while aligning with the overall migration strategy.

Requirements:

• Educational Background: Bachelor’s degree in IT or a related field.
• IT Service Management Experience: Minimum of 3 years of experience in IT Service Management, including all ITSM phases, preferably ITIL-based frameworks.
• Business Analysis Expertise: At least 3 years of experience as a Business Analyst, with skills in documentation and project management.
• Banking/Finance Experience: Prior experience in the banking or financial services sector is advantageous.
• Language Skills: Proficiency in English and Japanese (to communicate with Japanese-speaking stakeholders and clients).
• Technical Proficiency: Skilled in Microsoft Office tools (PowerPoint, Excel, Word) for effective documentation and reporting.
• Soft Skills: Excellent communication and interpersonal skills, with a team-oriented and client-focused approach.
• Added Advantage: Experience in ITSM within the financial industry is a strong plus.

Job Summary:

We are seeking a skilled Business Analyst with expertise in COBOL and AWS (Amazon Web Services) to play a pivotal role in our migration project. This role involves migrating on-premises COBOL applications to AWS cloud infrastructure. The ideal candidate will collaborate closely with cross-functional teams, analyse complex legacy systems, and contribute to designing and implementing migration strategies. Your analytical insights, technical documentation, and testing expertise will ensure a smooth and successful migration.

Key Responsibilities:

1. Requirements Gathering:

· Collaborate with business stakeholders to gather and document requirements related to COBOL code migration.

· Analyse existing COBOL applications to understand business functionality, data dependencies, and integration points.

· Ensure clear communication of technical and business requirements across teams.

2. Solution Design:

· Partner with solution architects, framework teams, and developers to design migration solutions that align with business objectives.

· Develop detailed technical documentation outlining the migration strategy, process flows, and dependencies.

· Design solutions that align with the underlying AWS infrastructure and migration frameworks.

3. Test Suites Documentation and Test Data Mining:

· Create detailed test cases with clear objectives, expected outcomes, and step-by-step test execution plans.

· Regularly review and revise test cases to reflect changes in project scope or discoveries during testing phases

· Identify and prepare comprehensive test data, including boundary values, error scenarios, and standard use cases.

4. Risk Assessment:

· Identify risks and challenges associated with COBOL to AWS migration, such as system compatibility, data integrity, and performance impacts.

· Develop and propose mitigation strategies and contingency plans to address migration risks effectively.

5. System Integration Testing (SIT) and User Acceptance Testing (UAT):

· Conduct thorough System Integration Testing (SIT) to ensure migrated applications meet technical and functional requirements.

· Troubleshoot and resolve code-level issues in collaboration with developers and framework teams.

· Support business users and IT Project Managers (ITPMs) during User Acceptance Testing (UAT), ensuring issues are documented and addressed promptly.

Required Skills and Qualifications:

· Proven experience as a Business Analyst in COBOL-based projects, with specific focus on legacy application analysis and migration.

· Hands-on knowledge of AWS services and cloud migration best practices.

· Ability to analyse COBOL code to identify functionality, data structures, and dependencies.

· Strong expertise in documentation, including requirements gathering, solution design, and test case development.

· Experience conducting SIT and supporting UAT execution.

· Ability to troubleshoot and analyse technical issues at the code level.

· Exceptional problem-solving, risk assessment, and analytical skills.

· Excellent communication and stakeholder management abilities.

Preferred Qualifications:

· Prior experience with legacy modernization projects, specifically migrating mainframe COBOL applications to cloud platforms.

· AWS certifications (e.g., AWS Certified Solutions Architect or similar).

· Experience with Agile project delivery methodologies.

· Familiarity with testing tools and techniques for cloud migration projects.

Responsibilities:

• Analyse, develop, enhance, debug, support, maintain, test applications
• The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.
• Understand business unit's Role & Access provisioning processes
• As a role maker Review and Create Business Policies and Roles in identity Management System
• Understand and Validate the Application or Department level Role Matrix.
• Follow-up on Consolidated Access certification feedbacks/queries
• Perform target account reconciliation against the Identity Management system,

Requirements:

• Bachelor’s degree or equivalent in Business or Information Technology or a related field.
• Project management certification would be advantageous.
• Professional in Business Analysis certification is preferred.
• Relevant technology certification(s) required, such as ITIL.
• Knowledge on access control, preferably RBAC (Role Based Access Control)
• Strong knowledge of Oracle SQL and proficient in writing complex SQL queries
• Hands on experience with Reporting tools
• Comprehensive knowledge in User Access Management and Application Access Matrix
• Comprehensive knowledge in Identity Management implementations

Responsibilities

• Support the project management for the system development and implementation activities
• Develop business process flows and obtain stakeholder sign-offs
• Facilitate process workflow modelling to collaborate on to-be state/process illustration and closing the gaps between workstreams
• Hold the pen to capture user requirements into features, user stories and acceptance criteria
• Prepare and manage the reporting to communicate project risks, issues and actions to stakeholders
• Ensure that the team adheres to committed timelines and deliverables and assist in de-risking
• Facilitate the creation of test scenarios (where required), training documentation, preparation of test data, collation of change requests, capture of test evidence and ensure the successful completion of UAT
• Co-ordinate user training according to plan
• Hold the pen for L5 documentation (if superusers are unavailable) to refresh L5 documentation
• Other governance, documentation and process work as required

Requirements :

• At least 3 to 5 years of relevant work experience in Business Analyst/ PMO
• Proven ability to manage and coordinate multiple projects simultaneously.
• Strong analytical skills to understand complex business processes and identify opportunities for improvement.
• Proficiency in using tools like Visio to create clear and concise process diagrams.
• Ability to elicit and document detailed functional and non-functional requirements.
• Experience in developing test cases, executing tests, and analysing test results.
• Strong writing and documentation skills to create clear and concise documentation, including user manuals, training materials, and technical specifications.
• Proficiency in using Azure DevOps for project management, task tracking, and test case management.
• Excellent verbal and written communication skills, including the ability to communicate effectively with stakeholders at all levels.
• Strong interpersonal skills to build relationships with stakeholders and work effectively in a team environment.
• Ability to identify and resolve problems creatively and efficiently.
• Effective time management skills to prioritize tasks and meet deadlines.
• Ability to adapt to changing priorities and work under pressure.
• Strong attention to detail to ensure accuracy in all work products.
• Proficiency in Mandarin Chinese (highly advantageous) to effectively communicate with stakeholders in China.

Requirement:
• Strong business process, analytical, systems and design thinking skills.
• Good oral and written communication skills with the ability to interact and communicate effectively with end users and vendors.
• Experience in Application Systems support and maintenance.
• Knowledge and experience of SDLC, RDBMS and SQL.

Internal ref: 9321

Regards,

Lini

Recruitment Consultant

R22108463

About Us:

Leading the way in financial IT service market in Korea, we now seek to expand our expertise to the APAC. With LG CNS Singapore, you will embark on a journey to deliver cutting-edge IT technologies to APAC clients, which have been proven successful in Korea and become an industry-leading Digital Transformation expert.

Position Summary:

We are seeking an experienced and detail-oriented Business Analyst to join our team, specializing in the payment banking domain. The ideal candidate will have a strong understanding of payment systems, financial processes, and banking operations. They will play a critical role in bridging the gap between business needs and technical solutions, ensuring successful delivery of payment solutions.

Roles & Responsibilities:

· Requirement Gathering and Analysis

· Collaborate with stakeholders to elicit, document, and prioritize business requirements related to payment systems.

· Analyse and translate business needs into functional and technical specifications.

· Work closely with development teams to design and implement File conversion requirements using the mapping specifications.

· Act as the primary liaison between business units, IT teams, and external vendors to ensure alignment and clear communication.

· Support User Acceptance Testing (UAT) by preparing test cases, validating results, and ensuring defects are resolved.

· Ensure delivered solutions align with business objectives and user expectation

· Conduct workshops and presentations to gather feedback and validate requirements.

· Build and maintain strong relationships with key stakeholders to foster trust and collaboration.

· Encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.

Preferred Skills:

· Knowledge of ISO 20022 messaging standards.

· Knowledge of Boomi Integrations

· Knowledge of APAC Payment types

Qualifications:

· Bachelor’s degree in business administration, Finance, Computer Science, or a related field.

· 5+ years of experience as a Business Analyst, preferably in the payment banking domain.

· Strong knowledge of payment systems, including TT, FAST. GIRO and other digital payment solutions.

· Proficiency in tools like JIRA, Confluence, MS Office, and process modelling software.

· Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

· Strong analytical and problem-solving skills with a detail-oriented approach.

· Experience with agile and waterfall project management methodologies.

We are seeking a skilled Business Analyst with expertise in COBOL and AWS (Amazon Web Services) to play a pivotal role in migration project to migrate on-premise COBOL codes to AWS.

As a Business Analyst, you will collaborate closely with cross-functional teams to analyze, plan, and execute the migration of COBOL-based applications to AWS cloud infrastructure. Your insights and guidance will be critical to ensure a seamless and successful migration process.

Key Responsibilities:
1. Requirements Gathering:
• Collaborate with business stakeholders to understand their requirements for the COBOL code migration.
• Analyze existing COBOL applications and identify functionality and data dependencies.
2. Solution Design:
• Work closely with solution architect, framework team and developers to design migration solutions that align with business needs.
• Develop documentation outlining the proposed migration strategy.
• Design the detailed technical solution based on underlying framework and infra architecture
3. Test Suites Documentation and Test Data Mining
• Document each test case with clear objectives, expected outcomes, and test steps.
• Regularly review and revise test cases to reflect changes in the project scope or discovered during testing phases per users and ITPM’s review.
• Determine the types of data needed to thoroughly test application functionalities, including boundary value, error value, and standard use case data
4. Risk Assessment:
• Identify potential risks and challenges associated with the migration process.
• Develop mitigation plans and contingency strategies.
5. SIT and UAT:
• Conduct thorough SIT.
• Capable of troubleshooting code-level problems effectively.
• Support users and ITPM on UAT execution

Next Step:

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email at [email protected]
• All shortlisted candidates will be contacted.

Saghana Sithara

Registration Number: R1550224

EA Licence No. 91C2918

Job Description:

1. Conducting business requirement studies & map business process to system process.

2. Preparing Master Functional Specification when required.

3. Develop Test Plan for System Integration Testing and User Acceptance Test.

4. Follow up on Issue Log.

5. Conduct User Acceptance Test Online/Onsite to Local and Oversea Users.

6. Perform Online/Onsite Daily User Support to Local and Oversea End Users.

7. Perform any other duty as directed by superior.

Requirements:

1. Preferably degree in Computer Science or Information Technology.

2. Experience in ERP system, preferably in SAP/PLM.

3. Positive attitude to learn new technologies and understanding how to utilize them.

4. Have a good communication skills, a team player, able to foster team commitments.

5. Able to work with tight schedule.

6. Chinese language proficiency is preferred.

7. Willing to travel if required.

Business Analyst

The Candidate’s Key Role is to:

• Work with business stakeholders to gather business requirements / rules

• Gather data requirements and perform data analysis from source system SMEs

• Conduct thorough data analysis by writing SQL queries

• Apply business requirements / rules to source system data, taking into account how systems generate / update data, Assist project manager by leading prioritization and implementation of change requests / defect fixes in BAU

• The candidate is also expected to follow our Group IT Application Processes, Standards & Procedures.

Key Responsibilities:

• Perform thorough data analysis to verify mapping rules correctly transform data from source to target to meet business requirements / rules by writing SQL queries.

• Support IT and business stakeholders throughout the SDLC: Unit testing, System Integration Testing (SIT), User Acceptance Testing (UAT) and Production.

• Develop IFRS17 reports and contribute towards insurance-specific SME knowledge for group-wide knowledge management.

• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.

• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.

• Highlights any potential concerns /risks and proactively shares best risk management practices.

• Facilitate / conduct workshops with business stakeholders to identify project requirements, gather, analyse and document requirements.

• Facilitate / conduct workshops with source system and other technical stakeholders to identify data elements and understand source system behavior.

• Produce mapping rules from source system data to target system tables based on workshops with business and technical stakeholders.

• To support Audit assignments, perform audit reviews to ensure timely deliverance of the overall audit plan

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Role:BUSINESS ANALYST

JD:

RESPONSIBILITY

As a Business Analyst, you will be working in a Government Agency as a key member of the GovTech project team, comprising the Product/Project Manager, Solution Architect and the Technical Services Consultant (where applicable), to deliver ICT capabilities to realise Singapore’s vision of a Smart Nation. You will be responsible for eliciting business needs and analysing business problems in order to scope, define and deploy digital solutions to address the needs of citizens, businesses and/or public officers. You will work with outsourced/co-sourced/insourced development teams to ensure delivery of defined digital solutions. You will advise stakeholders on best practices in use of digital technologies, and work with stakeholders in deploying the digital solutions. You will be working on a range of tasks including the following:

• partner with business teams to elicit citizen/business needs through humancentric,visual methods such as service journeys and develop the appropriate business case

• work with fellow GovTechies and the business project teams to develop user stories, functional/technical specifications and acceptance criteria

• evaluate and recommend suitable technology while aligning with GovTech'stechnology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment

• plan/review/conduct testing and data conversion to ensure that specifications are met

• drive system or product readiness for smooth deployment, adoption and operations

• analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations & Maintenance phase)

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 3 years of working experience for Consultant role

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders A driven and motivated personality with an ability to learn and apply

• Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

Job Duties & Responsibilities

• Facilitate requirements workshops to engage the various stakeholders such as Front Office users to elicit and validate business requirements.

• Lead and manage issues, and ensure all requirements have proper traceability.

• Leverage the subject matter experts across technology and business in delivery of structured and well-thought through solutions.

• Become an effective “bridge” between users and technology.

• Good team player with strong interpersonal skills.

• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

Required Experience

1. Education – Bachelors or higher degree preferably in Business and/or Computer Science

2. At least 5-6 years working as a Business Analyst.

3. Possess strong Treasury knowledge, with expertise in at least one asset class.

4. Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner.

5. Has experience working in projects on Agile (Scrum, Kanban, etc) and/or waterfall methodology.

6. Drawing of process flow diagrams to identify existing problems and exploring opportunities.

7. Experience in writing user stories, acceptance criteria, test plan and test scenarios.

8. Experience in documenting and explaining business scenarios and produce functional specifications.

9. Basic Data Analytics using Excel and/or SQL, including but not limited to, data fetching, data joints, data wrangling, use of correct charts for different data visualization. Ability to explain what the data is telling you.

10. Root-cause analysis.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

EXPERIENCE AND SKILLS NEEDED

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 3 years of working experience for Consultant role and 5 years of working experience for Senior Consultant role

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders A driven and motivated personality with an ability to learn and apply

• Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Introduction:

In this role, you will report to the IT Business Engagement Manager, APAC, providing crucial support for IT projects and addressing evolving business needs. Working closely with business users, IT teams, and external vendors, you will play a key role in gathering, documenting, testing, and supporting IT solutions to ensure seamless delivery.

We are looking for a detail-oriented, analytical professional with expertise in business analysis, application maintenance, and project management within IT solution implementation. Join our dynamic team in Singapore and help drive impactful technological solutions across the organization.

Your Main Responsibilities include, but not limited to:

• Collaborate with business stakeholders to gather, document, and translate business and non-functional requirements into technical specifications.
• Conduct comprehensive analysis, including data analysis, business process mapping, and system flow documentation.
• Lead workshops to facilitate requirement gathering discussions.
• Oversee technical reviews, create test scenarios, and support testing and deployment activities for IT projects.
• Lead discussions with APAC IT teams and vendors to identify suitable IT solutions, define scope and timelines, and ensure on-time, high-quality project deliverables.
• Proactively communicate project statuses and updates to business stakeholders and IT management.
• Provide effective application support, ensuring timely resolution of user issues and meeting service level agreements by collaborating with IT and vendor teams. Serve as the bridge between end users and the development team regarding software functionality.
• Support project team in managing vendors for application evolution, maintenance and support tasks.

Minimum requirements:

• Bachelor’s degree in Information Technology or a related field.
• Preferably 5 years of relevant working experience in managing enterprise or regional application maintenance and IT projects.
• Good understanding of Qliksense dashboarding tool.
• Strong verbal and written communication skills, including the ability to present effectively.
• Solid understanding of the software development life cycle and the core components of an information system, including application layers, infrastructure, and security.
• Familiarity with low-code technology and data analytics techniques.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Job Summary:

As a Business Analyst/Technical Writer, you will be responsible for creating and maintaining high-quality documentation for both functional and technical aspects of applications/platforms. You will work closely with solution architects, development leads, developers, product managers and other stakeholders to translate complex technical information into clear, concise, and structured documentation. Your role will involve ensuring that documentation meets the needs of both technical and non-technical stakeholders, supporting solutioning, integration, ops and app/platform design discussion.

Job Description:

• Create, organise, and maintain high quality functional and technical documentation for platforms, including architectural, functional flows, data flows, data/entity, micro services, etc.
• Collaborate with solution architects, development leads, developers, and other stakeholders to drive documentation discussion.
• Translate complex technical concepts into clear and structured documentation that is accessible to both technical and non-technical audiences.
• Ensure consistency, accuracy, and completeness across all documentation.
• Create and maintain standardized documentation templates to ensure consistency across projects and teams.
• Conduct regular reviews and update documentation based on changes.
• Work with cross-functional teams to ensure that all documentation aligns with the platform documentation.
• Facilitate knowledge transfer between development teams, business units, and end-users through detailed documentation.

Job Requirements:

• Bachelor’s degree in Information Technology, Computer Science, Technical Communication, or a related field.
• Minimum 3 years of experience as a Technical Writer, Business Analyst, or a related role, focusing on creating both technical and functional documentation.
• Strong understanding of software development lifecycle (SDLC) and familiarity with Agile methodologies.
• Ability to grasp complex technical concepts and translate them into easily understandable documents for various audiences.
• Prior experience with documentation tools such as Confluence, Jira, Excel or similar platforms.
• Extensive knowledge of software systems, APIs, databases, and enterprise architectures.
• Strong organizational and communication skills, with a keen attention to detail.
• Proven ability to manage multiple documentation projects simultaneously and meet tight deadlines.

Job Description:

• Manage the business requirements and functional solution aspects of the project.
• Analyse the stakeholders’ needs to identify improvement opportunities.
• Design and implement solutions (e.g. process optimisation, process automation, digital solutions and systems) that deliver operational excellence and productivity savings.
• Work with the stakeholders to ensure smooth implementation of new solutions, including change management activities to ensure buy-in for the solution.
• Refine and clarify the business need, define solution scope, and develop business case
• Explore, identify, and document business needs
• Analyze stated requirements of stakeholders, and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solutions that best fit business needs, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions or revamped processes to see how well they met the original need.
• Manage conflicts, issues, and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate, and manage expectations of stakeholders.
• Prepare end-user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems, or implementation of new standard operating procedures.
• Lead and perform system validation activities and user acceptance tests.
• Review the performance of the solution measurement metrics and provide recommendations to continue to optimize current business processes.
• Assists with the documentation of technical design, specification, and technical solution.
• Maintain document repositories used by project teams and assists with project documentation as needed.

Job Requirements:

• Bachelor's degree in Business, Information Technology or any related fields.
• Business Analysis certification (Certification of Competency in Business Analysis™ (CCBA®), Certified Business Analysis Professional™ (CBAP®)) or an equivalent certification will be an added advantage.
• Hands-on experience in full project development life cycles
• Past track record in business analysis, application solutions and design
• Excellent communication and interpersonal skills.
• Ability to model business requirements in business process modelling tool.
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
• Strong problem-solving abilities to assess and improve processes.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

Responsibilities

• Content Development & Planning: Develop and implement comprehensive social media content tha aligns with overall marketing objectives and business goals. Create and manage a content calendar (atleast 3 posts per week) on individual Tiktok.
• Campaign Execution: Plan and execute social media campaigns that drive brand awareness, engagement, and conversions. Coordinate with marketing teams to develop compelling visuals and copy.
• Community Management: Monitor and engage with the online community, and respond to comments, messages, and reviews in a timely and professional manner across all social media platforms.
• Analytics and Reporting: Track, analyze, and report on performance metrics using social media analytics and native insights. Use data to inform and optimize future strategies.
• Trend Monitoring: Stay current with trends, platform updates, and best practices. Identify new opportunities and propose innovative ideas to keep the brand relevant and ahead of the competition.
• Collaboration: Work closely with cross-functional teams, including content creators, designers, and marketing specialists, to ensure cohesive and integrated marketing efforts.
• Generating leads and cold calling to get appointments with potential clients.
• Attending face to face client meeting to understand business needs and consultatively pitch our solutions.
• Consult with prospect about business challenges and requirements with analysis of costs and benefits.
• Build and enhance relationship with clients to grow portfolio.
• Report on sales activity on a weekly basis.
• Other general admin duties as assigned.

Requirements

• Hunter mentality and a “no fear” approach to prospecting corporate clients.
• A strong work ethic, positive attitude and genuine desire to learn.
• Candidates with no experience are welcome to apply as training will be provided.
• Candidates with prior experience in related fields can be considered for senior position.