Our client, one of Asia-Pacific’s leading organizations is looking for:

Business Analyst

Responsibilities:

• Strong business analyst experience and able to create detailed business analysis, outlining problems, opportunities and solutions for a business.
• Analyse the business needs, scope the problem and develop business case to address the problem.
• Understand technical limitations, propose or develop and implement solutions to address the technical limitations.
• Oversee, manage multiple vendors and external providers of ICT services, work with team members from application and infra teams on the solutions and design to seek clarification and acceptance to deliver project on time and within budget.
• Identify stakeholders, techniques and processes to manage, track and trace requirements.
• Refine and clarify business need, define solution scope and develop business case.
• Conduct requirements workshop to gather user requirements and Analyses business processes to provide clear analysis and documentation of the problems and proposed solution.
• Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need within specified scope.
• Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need.
• Participate and contribute in project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation;
• Review project deliverables. e.g. functional specifications, system test plan & results, user guide, operation manual.
• Plan and perform user acceptance testing.
• Assess business needs for service requests and the impact of enhancements to the System.
• Assess problem resolution approach and implement effective service recovery of ICT incidents and establish systems and processes to prevent recurrence of the same incident.
• Project Management (Scope, Budget and Schedule) including regular management reporting for maintenance and/or development projects.
• Ensure that projects are executed based on the project plan to meet identified business needs, within agreed parameters of cost, duration and quality.
• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks.
• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines.
• Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.

Requirements:

• Tertiary education in Computer/Computer Science or Electronics Engineering or Information Technology or equivalent.
• Project Management Certification or equivalent.
• Hands-on experience in at least 3 full project development life cycles or project maintenance is preferred for the experienced ones.
• Ability to work both independently and as part of a team with professionals at all levels.
• Strong analytical, conceptualisation and problem-solving skills and able to prioritise and manage multiple tasks.
• Good design, coding, testing and debugging skills.
• Relevant experience in requirement elicitation techniques such as design thinking, persona analysis and customer journey mapping etc.
• Relevant experience in facilitating user requirement workshops.
• Relevant experience in web-based development and mobile IT projects.
• Results and customer oriented.
• Experience in Commercial Cloud AWS with focus on the following key areas : ECS Fargate, AWS Lambda, AWS RDS, AWS QuickSight, AWS EC2, AWS Cloudwatch, AWS S3
• Experience in DevOps/AGILE environment
• Agile Certification like Certified Scrum Master is preferred.
• Working experience in government environment will be advantageous.
• Familiarity with governance, adoption of digital services in enterprise IT environments.
• Work experience and strong troubleshooting skills in resolving application, infrastructure (including desktop, server, network) and security related issues in a government environment is preferred.
• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.
• Team player with strong organization and people handling skills.

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Business Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Jagveer Singh Arora
EA Personnel Registration Number: R22109615

Position Summary:
We are seeking an experienced and detail-oriented Business Analyst to join our team, specializing in the payment banking domain. The ideal candidate will have a strong understanding of payment systems,
financial processes, and banking operations. They will play a critical role in bridging the gap between business needs and technical solutions, ensuring successful delivery of payment solutions.

Roles & Responsibilities:

• Requirement Gathering and Analysis:

1. Collaborate with stakeholders to elicit, document, and prioritize business requirements related to payment systems.
2. Analyse and translate business needs into functional and technical specifications.

• Work closely with development teams to design and implement File conversion requirements using the mapping specifications.
• Act as the primary liaison between business units, IT teams, and external vendors to ensure alignment and clear communication.
• Support User Acceptance Testing (UAT) by preparing test cases, validating results, and ensuring defects are resolved.
• Ensure delivered solutions align with business objectives and user expectation
• Conduct workshops and presentations to gather feedback and validate requirements.
• Build and maintain strong relationships with key stakeholders to foster trust and collaboration.
• Encourage a collaborative and inclusive work environment that promotes knowledge sharing and
  teamwork.

Preferred Skills:

• Knowledge of ISO 20022 messaging standards.
• Knowledge of Boomi Integrations
• Knowledge of APAC Payment types

Qualifications:

• Bachelor’s degree in business administration, Finance, Computer Science, or a related field.
• 5+ years of experience as a Business Analyst, preferably in the payment banking domain.
• Strong knowledge of payment systems, including TT, FAST. GIRO and other digital payment solutions.
• Proficiency in tools like JIRA, Confluence, MS Office, and process modelling software.
• Excellent communication and interpersonal skills, with the ability to work effectively with crossfunctional teams.
• Strong analytical and problem-solving skills with a detail-oriented approach.
• Experience with agile and waterfall project management methodologies
  

Job Description

• Play role of functional consultant and project secretary in IT projects, involved in full project delivery life cycle.
• Assist project manager in documenting meetings and tracking tasks and budget.
• Assist in identify customer needs and innovate technological solutions.
• Review customer data and assist in data cleansing, preparation for migration, and post-migration validation.
• Work closely with technical teams to develop appropriate technical solutions.
• Assist in conducting internal functional testing and user acceptance testing with customers.
• Assist in developing training materials, and conduct training sessions.

Essential Skills and Experience

• At least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Engineering (Others), Business Studies/ Administration/ Management, Commerce or equivalent.
• Technical skills in MS Excel, MS Office, MS PowerPoint, MS Word.
• Accounting knowledge is preferred.
• Preferably 1 year of working experience in IT/Computer, Software or equivalent related field.
• Good presentation skills.
• Strong customer service and interpersonal skills.
• Excellent spoken and written communication in English.
• Strong analytical skills.
• Consulting experience definitely an advantage.
• Ability to work effectively in a dynamic working environment.

We regret that only shortlisted candidates will be notified.

• Exposure in calculation for BCRS (Basel calculation and reporting solution) is using SACCR
• Excellent stakeholder communication in terms of Regulatory, Credit Risk requirements and ability to discuss and achieve crunch timelines with respect to Regulatory milestones.
• (Standardized approach for counterparty credit risk) for reporting.
• Exposure in BA-CVA, SA-CVA calculation and reporting.
• Technical Development Document (TDD) per model family type (sub-type). The standards specified in the GMRS ensure that the TDD is detailed enough for Regulator approval and understanding
• third party replication of the model and results.
• Group Model Risk Standards (GMRS), Documentation
• Expert in Tables, Functions, Indexes, Table Partitioning,Collections, Analytical functions, Views, Materialized Views, Query Re-Write and Transportable table spaces.
• Experience in standardized Technical Development Document (TDD) for Regulator
• Exceptional product knowledge in Moody's Ray and Moody's credit risk
• Product and integration knowledge in Murex
• Basel III to Basel IV upgradation experience for MAS Regulatory, involving Moody’s Risk Authority
• Moody’s Analytics on Solutioning to integrate New Derivative products like Gathering Data requirement, Source Identification from Upstream, Data Profiling, ETL Mapping logic writing and FSD preparation
• Generating on-demand and scheduled reports for business analysis or management decision using OBIEE, SQL Servers Reporting Services (SSRS)

Key Responsibilities:

1. Strategic Development and Execution:

• Lead the creation and execution of the company’s strategic plans and initiatives.
• Collaborate with executive leadership to set objectives and define key performance indicators (KPIs).
• Conduct market research and industry analysis to identify trends, risks, and growth opportunities.
• Translate the company’s vision into actionable plans for departments and teams.

2. Performance Monitoring and Reporting:

• Monitor and report progress on strategic initiatives and KPIs to senior management.
• Evaluate the effectiveness of implemented strategies and recommend adjustments as needed.
• Provide data-driven insights and forecasts to support decision-making.

3. Resource Allocation and Optimization:

• Ensure efficient allocation of resources, including budget, personnel, and tools, to achieve strategic goals.
• Work with operations, finance, and HR teams to align resources with organizational priorities.

4. Risk Management:

• Identify potential risks associated with strategic initiatives and develop mitigation plans.
• Stay updated on industry trends, regulatory changes, and competitive activities to anticipate challenges.

5. Stakeholder Collaboration:

• Foster collaboration among internal teams and external partners to drive alignment on strategic objectives.
• Act as a liaison between departments to ensure seamless execution of initiatives.
• Communicate strategic goals and updates to employees at all levels of the organization.

6. Change Management:

• Lead change management efforts to ensure smooth transitions during strategy implementation.
• Develop training and communication plans to support adoption of new strategies and processes.

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

What is a Fast Track Programme?

During our 2 years Management Trainee Programme, candidates will undergo intensive On-The-Job Training. You will be placed in one of our renowned outlets to interact with existing employees, gain exposure to the F&B and Beauty industry, as well as understand your strengths and interests better.

Career plan

Opportunities for career growth and Development Opportunities will be given within these 2 years. Candidates who successfully completed and master this programme will be promoted to Assistant Outlet or placed in other departments upon discussion. Candidates may also look forward to honing their skills further and rapidly grow to be our Manger, Outlet Manager or even Area Manager.

What you can look forward to

1) Customized Development Programme

2) Mentoring by Experienced Managers

3) Meetings and interaction with the Management Team

4) Participate in multiple hands-on projects

5) Job rotation within management and operations

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Why join us?

• Attractive and competitive salary packages
• Accelerated learning and guaranteed career growth
• Dynamic and fun working environment
• Sponsored training courses - Service leadership, Introduction to Management,
• Extensive Medical benefits
• Birthday gift voucher ($100)

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

Responsibilities:

• Ensure the accuracy and organization of corporate records and documents by managing files.
• Perform basic accounting and bookkeeping duties.
• Manage and coordinate the professional and personal schedules of Financial Consultants.
• Need to be willing to cold-call clients for scheduling.

Benefits of joining us:

• Open concept layout office located walking distance to Novena MRT.
• Surrounded by various amenities such as shopping malls.
• Exposure to the financial industry.
• No sales required

Role Requirements:

• Part-time or full-time position available, flexi start date
• Basic knowledge of Word, Google slides and Spreadsheets.
• Good time management and organisation skills.
• Good communication and interpersonal skills.
• Ability to work well in a team setting.

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

1. Analyzing Business Needs

• Assess the organization's strengths, weaknesses, opportunities, and threats (SWOT analysis).
• Identify operational inefficiencies and areas for improvement.
• Conduct market research and competitor analysis.

2. Developing Strategies

• Create business plans and growth strategies.
• Develop actionable recommendations to improve processes, increase revenue, or reduce costs.
• Propose solutions tailored to the company's goals and industry.

3. Project Management

• Oversee implementation of new strategies or processes.
• Set project goals, timelines, and budgets.
• Ensure alignment with client expectations and objectives.

4. Advising on Specialized Areas

• Finance: Budgeting, cost analysis, and financial forecasting.
• Marketing: Branding, market entry strategies, and digital marketing campaigns.
• Operations: Streamlining workflows, supply chain optimization, and productivity improvements.
• Human Resources: Organizational structure, talent acquisition, and employee engagement strategies.

5. Data Collection and Analysis

• Gather relevant business data through interviews, surveys, and observation.
• Analyze key metrics and trends to provide evidence-based recommendations.
• Use data visualization tools to present findings.

6. Training and Coaching

• Provide training sessions to employees on new processes or tools.
• Coach leadership teams on strategic decision-making.

7. Monitoring and Evaluation

• Track the progress of implemented strategies.
• Measure the effectiveness of recommendations against KPIs (Key Performance Indicators).
• Make adjustments as needed based on feedback and results.

8. Stakeholder Engagement

• Collaborate with internal teams, managers, and executives.
• Present findings and solutions in a clear, concise manner.
• Facilitate workshops, meetings, and brainstorming sessions.

Skills Required for Business Consultants

• Analytical and problem-solving skills.
• Strong communication and interpersonal abilities.
• Expertise in relevant industries or functions.
• Proficiency in tools like Microsoft Office, CRM software, and data analysis platforms.

Responsibilities

• Provide quality Management and Administrative support
• Oversee an efficient and effective day to day operations of the branch or outlet
• Coach and develop colleagues to ensure standards are being maintained
• Assist in the development strategy plans
• Assist Managers complete daily tasks (implementing new policies)
• Understand each department's daily processes and goals
• Participate in company's strategic planning
• Assist Manager in evaluating performance (writing reports and data)
• Monitor and manage customer complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
• Implement and Improve customers retention measures
• Attract customers by answering product and service questions
• Ensuring a clean and safe working environment

Qualifications & Requirements

• Bachelor’s Degree in any field
• Strong verbal and written communication skills
• Customer-Oriented or Passionate about serving customers
• Knowledge or experience in management or relevant similar field is a plus

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Responsibilities:

• Ensure that all the supplies and stocks in the outlet are sufficient for the day to day operations
• Maintain an attractive and an orderly appearance in the outlet
• Monitor proper ordering, receiving, storage procedures are being followed
• Motivate, guide and train the staff in up-selling the food and beverage items
• Attend to guest requests and complaints as required
• Ensure that all staff are properly informed on the promotions and information
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized and self-motivated

Whatsapp 91834574 for more information

RESPONSIBILITIES & EXPECTATIONS

· Ensure high levels of customer satisfaction through excellent sales service.

· Maintain store condition and visual merchandising standards.

· Assist customers in enquires.

· Ensuring stock levels are well maintained.

· Assume full P&L responsibilities for all aspects of the restaurant operations to achieve sales performance,

bottom line and strategic objectives.

· Plan promotional and brand management activities.

· Researching and identifying growth opportunities.

· Oversee overall manpower planning and ensure adequate manpower deployment.

· Ensure good inventory and order management.

· Ad-hoc duties as assigned.

REQUIREMENTS:

· At least 2 Year(s) of experience within the F&B industry, with at least 3 years of experience of leadership

capabilities.

· Bilingual.

· Strong Sales and Customer Service orientation.

· Strong people management skills, with the ability to engage all functions.

· Team Player with strong leadership qualities.

· Willing to learn and take on new challenges.

Responsibilities:

• Influence business unit leadership to make sound strategic decisions for business
• Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
• Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
• Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
• Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

• Active participation in strategic planning process, including development and execution of business campaigns.
• To develop negotiation and presentation skills to communicate effectively and clearly to others.
• To understand of audience engagement and other business support functions.
• To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
• To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
• To develop company business campaigns and enhance campaign awareness and campaign visibility.

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Job Description & Requirements

To supervise the overall performance of food service facility and kitchen operations

To oversee inventory control, ordering, food sanitation and quality contract of food products

To lead and motivate employees effectively through implementation of in-house training and incentives plans, resulting in increased productivity levels and employee satisfaction

To resolve guest concerns and complaints in order to maintain the postive atmosphere

Roles and Responsibilities
• Develop individualised financial advice based on clients’ financial and protection needs.
• Help clients with financial planning in aspects such as retirement, education and investments.
• Provide clients with recommendations on wealth accumulation in accordance to their goals.
• Build long-term and trusted relationships with clients.
• Keep up to date with market development, investment products and other areas that can affect the market.

What We Offer:
• Different proven platforms to be given to kickstart and advance in your career.
• Not needed to approach own family members or friends to generate leads.
• Provide 1 to 1 mentorship.
• Extensive training provided by professional trainers to help you develop your knowledge and soft skills.

Eligibility
• Minimum 21 years of age
• Minimum diploma awarded by a Polytechnic in Singapore or equivalent
• Good interpersonal and communication skills.
• Committed, driven and eager to succeed.

You will be rotated to different company departments (e.g. Finance, Sales, Marketing, etc.) to learn all company functions, policies, and staff duties. They contribute to strategic planning and help evaluate employee and department performance (e.g. analyzing, writing reports).

Main duties:

· Understanding how a company operates

· Supporting managers with various tasks (e.g. policy making, goal setting)

· Learning to evaluate performance

Development and progression opportunities

We are looking for a management trainee to help us develop and implement our growth strategies. This position is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential.

During your traineeship, you’ll learn how to identify and apply important strategies and business processes. You’ll get to know the nuts and bolts of our company’s functions and operations and you’ll support our management team with daily tasks such as allocating budget and crafting performance reports. To succeed in this role, strong analytical skills and effective communication are important management trainee qualifications you should have.

Responsibilities

• Help managers complete daily tasks (e.g. implementing new policies)
• Understand each department’s (e.g. Marketing, Sales) daily processes and goals
• Provide administrative support (e.g. data entry)
• Get familiar with personnel duties
• Participate in company’s strategic planning
• Help managers in evaluating performance (e.g. writing reports, analyzing data)
• Keep track of business revenue
• Research ways to increase profitability and lower risk
• Create and give presentations

Requirements and skills

• Experience in management or similar/relevant field (e.g. Sales, Customer Services, etc.)
• Comprehensive knowledge of MS Office
• Strong verbal and written presentation skills
• Excellent math and computationalability
• Effective communication skills
• A degree in Management or Business

Job Description & Requirements

Job Description: Management executive – Silverback Aircon

Company Overview:Silverback Aircon Pte. Ltd., a leading provider of air conditioning services in Singapore, is seeking a proactive and dedicated Management Associate to join our growing team. With a reputation for quality service and customer satisfaction, we are expanding our management team to maintain our service excellence and support operational growth.

Position: Management executive
Location: Singapore
Work Week: 6 days
Availability: Must keep phone on standby after working hours for emergencies

Key Responsibilities:

• Assist senior management in daily operations, ensuring smooth workflow and high efficiency.
• Coordinate with technicians and support staff to schedule and manage service appointments.
• Respond promptly to customer inquiries, concerns, and feedback, maintaining the highest level of customer satisfaction.
• Manage emergency calls and coordinate after-hours responses as needed.
• Oversee project timelines, ensuring all tasks are completed within deadlines and according to quality standards.
• Implement and monitor company policies, ensuring adherence to operational guidelines.
• Collaborate with various departments to streamline communication and service processes.
• Support the development and implementation of strategies for business growth and operational improvements.

Requirements:

• Strong problem-solving skills and the ability to think on your feet.
• Excellent communication and interpersonal skills.
• Ability to work in a dynamic environment and manage multiple tasks effectively.
• Must be able to work 6 days a week and be on standby for emergency situations outside of standard working hours.
• Previous experience in management or operations within the service or HVAC industry is a plus.

Benefits:

• Competitive salary and potential overtime pay.
• Career development opportunities.
• A supportive work environment in a reputable company.

If you are a motivated individual with a commitment to excellence and a readiness to respond to challenges, we would like to hear from you!