• Be 'the driving force' for managing the applications in his/her scope, covering organizational responsibilities such as preparing meetings with vendors and internal stakeholders; setting up and maintaining a good governance structure to keep track of performance; anticipate on developments; know how and when to escalate and to feedback key messages towards both vendors and client's stakeholders.
• Ensure that the necessary IT risk related activities (such as verification and providing documentation for vulnerability scanning, threat assessment, security event monitoring, etc.) are timely performed .
• Assess certificates (like ISO) and Service Organization Control (SOC)/Audit reports, received from 3rd party, involving 1st Line of Defence Risk and prepares a concluding in control statement to be approved by 1st/2nd Line of Defence Risk and Asset Owner
• Identify and resolving problems both as a result of incidents and for continuous improvements.
• Ensure that all hardware and software within the system is suitably up to date, patched, supportable, secured and that application monitoring complies with client's standards and policies.
• Report incidents to 3rd party, provides 2nd line support, monitors progress of 3rd line support of 3rd party on high priority incidents and escalates timely when applicable. In case of incidents on client side (e.g. interfaces, configurations) you may in addition solve the incidents yourself.
• Act as single point of contact for incidents and provides urgency and impact (priority) to the 3rd party.
• Act as single point of contact for incidents and provides urgency and impact (priority) to the 3rd party together with 3rd party) and takes/coordinates appropriate actions.
• Align with 3rd party on release planning and arranges client's response, test, communication on new (SaaS) releases and patches, where needed
• Verify that the client's configured parts are still adequate after a new release
• Continuously improve the automation of testing.
• Determine impact of new/changed client's standards and policies.
• Conduct accurate maintenance of application components in the Configuration Management Database (CMDB)

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Title : Investment Management Trainee

What do you think about a job that provides you with:

• Flexible hours. Have the freedom to plan your own work schedule

• The opportunity to engage in different levels of market.

• Achievable high income goals.

• For professionals looking for career change and work-life balance, matching salary plus attractive bonuses.

• Personal development plans. Designed with considerations of your individual strengths and business needs.

• Fast career track into management role.

• Comprehensive training program on financial skills and concepts.

•Attractive commission and bonuses (depending on individual and team performance)

• We offer a competitive compensation package with attractive bonuses and incentive trips.

If you answered YES to these, then this is the RIGHT JOB for YOU!

The role as a Investment Management Trainee will be to develop good relations with clients and learn to expand your network with them on various financial matters.

Manage and make critical decisions on client’s investment portfolio, advice on matters relating to asset management - mortgage financing etc.

Responsibilities

-Learn and chart out investment objectives for clienteles using their CPF and Cash portfolios.

-Trainee will also be taught to utilise DISC Personality Assessment and Enneagram to improve your communication with clients.

-Understand and balance risk vs rewards across different financial instruments (from bonds to derivatives like options/futures etc

- Building long term relationships with our clients.

- Underwrite, analyze and close finance deals.

About You...

• Independent, driven and resourceful

• Aspires to be an entrepreneur and have the energy, drive and ambition to succeed

• An interest or knowledge in business finance/management will be an added advantage

• A positive attitude and willingness to learn

•No experiences required as training will be provided

• English and Mandarin speaking preferred

• Minimum Education of Diploma from Local (Singapore) Polytechnics only or Recognised Degree in any field or equivalent

Monthly Salary :

$3000 - $8000

As a Retail Management Trainee, you will embark on an exciting career development program designed to equip you with the knowledge and skills necessary to succeed in retail management. Through hands-on experience, training, and mentoring, you will gain a comprehensive understanding of all aspects of retail operations, including customer service, sales, merchandising, inventory management, and team leadership. This program is tailored for individuals who are passionate about retail, have leadership potential, and aspire to grow within the company.

Key Responsibilities:

1. Sales and Customer Service Excellence:

• Assist customers in finding the right products, offering product knowledge, and ensuring an exceptional in-store experience.
• Develop strong relationships with customers, ensuring high levels of satisfaction and repeat business.
• Meet or exceed sales goals by actively promoting products and services

2. Training and Development:

• Participate in all phases of the Retail Management Trainee program, including in-store training, product knowledge sessions, and management skills development.
• Shadow and learn from experienced retail managers, gaining exposure to various managerial tasks.
• Take on progressive responsibilities, including supervising sales associates and leading store operations.

3. Operations Management:

• Learn and assist in managing store operations, including opening and closing procedures, cash handling, and overseeing store cleanliness.
• Assist in inventory management, ensuring stock levels are maintained and accurate.
• Participate in visual merchandising to ensure displays are attractive, organized, and aligned with brand standards

4. Team Leadership:

• Develop leadership skills by supervising and motivating sales associates to achieve store goals.
• Assist in scheduling, ensuring appropriate staffing levels during peak times.
• Provide training and development opportunities for team members, offering constructive feedback.

5. Performance and Reporting:

• Assist in tracking store performance, including sales, customer feedback, and inventory levels.
• Contribute to regular reports and provide input on strategies to improve operational efficiency and sales growth.

6. Problem Solving and Decision Making:

• Assist in resolving customer complaints and issues in a professional and timely manner.
• Work with the management team to identify areas for improvement and implement solutions.
  

Qualifications:

• Bachelor's degree in Business, Retail Management, Marketing, or a related field (or equivalent experience).
• 0-2 years of experience in retail or customer service , fresh graudates with interest within the industry are welcomed to apply.
• Strong interpersonal and communication skills, with the ability to interact positively with customers and team members.
• Proven ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Leadership potential with the ability to motivate and guide a team.
• Basic understanding of retail operations and merchandising concepts.
• Strong problem-solving skills and the ability to make quick decisions under pressure.
• Detail-oriented with excellent organizational skills.
• Flexibility and adaptability to learn and take on new challenges.
• Comfortable using point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite (Word, Excel, PowerPoint).
  

*Responsibilities:*

1. *Portfolio Analysis:*

- Conduct in-depth analysis of investment portfolios and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. *Market Research:*

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. *Client Interaction:*

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. *Asset Allocation:*

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. *Due Diligence:*

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

6. *Regulatory Compliance:*

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. *Performance Reporting:*

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Make recommendations for optimizing portfolio performance.

8. *Relationship Management:*

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

9. *Technology Utilization:

- Stay current on advancements in financial technology to enhance operational efficiency.

10. *Continual Learning:*

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

*Qualifications:*

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Job Title:

Fund Management Associate:

- Represent a Top global bank

- Portfolio Construction and Portfolio Management

- Update investors on market movements

- Business Development to onboard new investors

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Leading a Team of associates after 1 year

Training provided

- Monthly investment training by TOP fund houses (JP Morgan, Goldman Sachs, Franklin Templeton etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Management training

Requirements:

- Go Getter

- Able to communicate well with clients

- Teamplayer

- Polytechnic diploma / Full 'A' Level Cert / Degree

- Grads are welcome

- No experience

• Managing financial and investment portfolios for corporate businesses (B2B) and individual clients (B2C), with emphasis on Investment, Risk and Asset Management.
• Analysis on financial markets and investment trends including Funds such as Equities, ETFs, Bonds and Unit Trusts.
• Providing integrated wealth solutions for clients and businesses through Wealth Preservation, Partnership Management and Business Succession Planning.
• Entry level position. Full-time and part-time positions available.
• No finance background is required.
• Undergraduates and Fresh Graduates are welcome.
• Flexible working hours, work from home option available.
• No background or experience in Finance required.

Eligibility Requirements

• Candidates must possess at least one of the following academic minimum entry requirements:
• A full certificate in GCE 'A' Level;
• International Baccalaureate Diploma qualification,
• Diploma awarded by a Polytechnic in Singapore,
• Or any other academic qualification which is equivalent to the above qualifications.

What you can expect:

• Career progression to managerial and directorial roles.
• Entails work-life balance and flexible working hours.
• Comprehensive structured training program.
• One-to-one Mentorship will be provided.
• Excellent team support in a friendly working environment.
• Remuneration: Additional commissions & bonuses are based on performance.
• Incentivized overseas trips.

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team
The Enterprise Transformation (EX) team is the current SAP Partner of the Year for Singapore and also SAP’s Regional Strategic Partner. The EX team is continuously looking to build its capabilities and competencies in line with SAP’s regional strategy and in working with our clients both old and new on their transformation journey.


Job Title: Change Management Consultant

Job Description: This candidate who will lead the change management project. Responsibility of the consultants are below.

Responsibilities:

The primary scope is to manage day to day operations in:

Change Management tasks

• Lead strategic and tactical planning and implementation of change management activities in tandem with project management activities to achieve the project objectives.
• Conduct overall change readiness assessment, with support from key stakeholders, to facilitate decision making at critical milestones.
• Guide key stakeholders to conduct an overall change impact assessment as a result of the project delivery/ change implementation.
• Conduct Stakeholder interviews and align the vision of the projects to stake holders.
• Develop change management strategies and plans, which includes but not limited to stakeholder analysis, communications plans and execution, training plans and training needs analysis, and user adoption of new systems. Implement and/ or facilitate the implementation of these change management activities.
• Facilitate implementation of changes in policies and processes, with support from key stakeholders and project leads.
• Work closely with project/ program manager and take guidance from him/ her to ensure change activities are aligned to the project requirements, activities and timeline.
• Provide regular status updates to project/ program manager as per the project governance structure.
• Contribute to the creation and maintenance of change management materials. Prepare materials such as email templates, posters for various workshops and roadshows.

Requirements:

• PROSCI Change Management certification or Bachelor´s Degree in Psychology/ Social Science & Humanities or equivalent work experience.
• Minimum of 3-4 years of experience and proven capabilities in managing large scale projects and implementing change management activities.
• Experience in HR Transformation, Change Management or Consulting will be advantageous
• In-depth knowledge or experience in organisational/behavioural change management, business planning, human resource strategies and processes, organisational design, manpower optimisation and performance management.
• Preferred: Organisational transformation, business strategy, human resources and organisational effectiveness.
• Experience with a variety of change management models and methodologies (ADKAR, Kotter’s, 7 S, etc.)
• Understanding of HR software (HRIS, HCM, ATS, LMS/LXP, etc)
• Handled change management activities as part of SuccessFactors project implementation is preferred.

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

• For non-local candidates residing outside Singapore, please ensure that you are fully vaccinated with a WHO approved vaccine and acceptable to absorb full cost of traveling, SHN and accommodation; this is a local hiring.

Investment Management Associate:

- Represent a top Global Bank

- Portfolio Management (Unit Trusts and Funds)

- Update investors on market movements

- Onboarding of new investors through Business Development

- Attend monthly investment monthly fund house talks and market updates (fully funded by company)

- Relationship Management with existing clients and external stakeholders

Training provided:

- Training by more than 30 Global Asset Managers such as BlackRock, JP Morgan, Goldman Sachs, Franklin Templeton, Schroders

- In-house training by professional and external trainers

- Training allowance provided for successful candidates

- All training fees paid by company

- Communications training

- Human relations training

- Leadership Training

Why Join Us:

- Clear career progression

- Competitive salary

- Collaborative environment

- Monthly and Quarterly Incentives (Monetary and Non-Monetary)

Requirements:

- Able to work and communicate well in a highly collaborative environment

- Team Player

- Bachelor's Degree

- Go getter

- Candidates with a background in Wealth Management or Banking & Financial Services would have an added advantage

Responsibilities:

1. Portfolio Analysis:

- Conduct in-depth analysis of investment portfolios, assessing performance metrics and risk factors.

- Utilize financial techniques to evaluate potential investment opportunities.

2. Market Research:

- Stay abreast of financial market trends, economic indicators, and industry developments.

- Analyze market data to provide insights into investment strategies and potential risks.

3. Client Interaction:

- Collaborate with clients to understand their financial goals, risk tolerance, and investment preferences.

- Provide regular updates on portfolio performance and recommend adjustments based on client objectives.

4. Asset Allocation:

- Assist in developing and implementing asset allocation strategies tailored to clients' investment objectives.

- Monitor and rebalance portfolios to ensure alignment with strategic asset allocation targets.

5. Due Diligence:

- Conduct due diligence on potential investment opportunities, assessing financial statements, management teams, and market conditions.

- Prepare comprehensive reports outlining investment recommendations and associated risks.

6. Regulatory Compliance:

- Ensure compliance with relevant financial regulations and internal policies.

- Stay informed about changes in regulatory requirements and industry best practices.

7. Performance Reporting:

- Generate and present performance reports to clients, highlighting investment returns, risks, and market conditions.

- Analyze performance metrics and make recommendations for optimizing portfolio performance.

8. Relationship Management:

- Cultivate and maintain strong relationships with clients, addressing inquiries and providing exceptional service.

- Collaborate with internal teams, including financial advisors and risk management, to enhance client satisfaction.

9. Technology Utilization:

- Leverage financial software and tools for data analysis, risk assessment, and portfolio management.

- Stay current on advancements in financial technology to enhance operational efficiency.

10. Continual Learning:

- Engage in ongoing professional development to stay current on industry trends, investment strategies, and financial products.

- Pursue relevant certifications to enhance knowledge and credibility in the field.

Qualifications:

- Bachelor's degree, Local Diploma, A Levels

- Strong analytical and quantitative skills.

- Excellent communication and interpersonal skills.

Job Description

- Represent a top Global Bank

- Portfolio Construction and Portfolio Management

- Update clients on market movements and the economy

- Business Development to onboard mass affluent and high net worth clients

- Attend investment monthly fund house trainings (fully funded by company)

- Relationship Management with existing clients

- Introduction of Wealth Management tools to clients

- Customised career progression (Sales or Management Track)

Training Provided

- Monthly investment training by more than 30 Global Asset Managers (JP Morgan, Goldman Sachs, Franklin Templeton, BlackRock etc.)

- In-house training by professional and internal trainers

- Training allowance provided for successful candidates

- Communications training

- Management training

- Structured training to put you on the path of success

Requirements

- Go Getter

- Excellent communication skills

- Highly motivated individuals who work well in a team

- Local Diploma / Full 'A' Level Cert / Degree

- Candidates with a background in Wealth Management or Sales would have an added advantage

Our client, a prominent international property developer, is in search of a qualified AVP to lead property management andmaintenance efforts. This role is crucial for ensuring operational efficiency and regulatory compliance while promotingsustainability initiatives.

Responsibilities

• Oversee the management and maintenance of a varied portfolio of properties, ensuring compliance with buildingcontrol regulations in the Retail, Commercial, and Industrial sectors.
• Champion the Group’s sustainability initiatives and reporting processes.
• Direct maintenance programs to guarantee effective implementation and cost efficiency.
• Address and resolve complaints from owners and tenants promptly.
• Ensure compliance with environmental, health, and safety regulations.
• Manage contracts and procurement processes with an emphasis on transparency.
• Develop and implement strategies for energy and water conservation.
• Prepare detailed management and operational reports.
• Oversee and manage annual operational and capital budgets.
• Motivate, train, and develop staff while establishing team performance objectives.

Requirements

• Bachelor’s degree in Engineering or a related discipline.
• Minimum of 10 years of experience in property management, understanding of building M&E designs is REQUIRED.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Knowledge of local building regulations and fire safety systems.
• Familiarity with energy and water conservation strategies.
• Ability to work independently and collaboratively, with a keen attention to detail.
• Experience in managing Grade A retail mall assets is REQUIRED.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly inaccordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

We are representing our client, an established large Chinese bank, to look for a Liquidity Risk Management Manager for the Financial Management Department.

Responsibilities

• Measure and monitor liquidity risk indicators (LCR, NSFR, liquidity gap, liquidity gap ratio), conduct analysis on the variances and make forecast on the relevant risk indicators, work closely with the Treasury team and take necessary measures to ensure all risk indicators are controlled within limits.
• Carry out liquidity stress testing, emergency drills, and funding capability testing, provide specific suggestions to the Management based on the test results.
• Responsible for the review and enhancement of stress testing framework and behavioral analysis methodology.
• Responsible for the review and revision of liquidity risk policies and internal liquidity risk limits. Assist to conduct comprehensive impact analysis on the adjustments of regulatory and Head Office’s liquidity risk limits.
• Assist in regulatory reporting and survey (i.e. MAS CRAFT, MAS IWST) and other follow-up inquiries.
• Assist in the upgrading or modifications of liquidity risk management system and other ad-hoc reports and data analysis related jobs.

Requirements

• A recognized University Degree, preferably in Finance, Statistics, Accounting or programing related fields.
• More than 2 years of liquidity risk management experience in banking and/or financial services industry.
• Strong data analytical skills and proficient in the use of MS Excel/VBA/Access.
• Proficiency in Chinese would be an added advantage as incumbent is required to understand Chinese documents from the Head Office.

Programme Planning & Scheduling

• Prepare Overall Schedule based on programme information.
• Plan and schedule timetables with scheduling system (Syllabus Plus) and release timetables within the given timeframe.
• Work with Heads of Schools to schedule assignments to academics (Full Time / Associates) and to ensure full-time academics are prioritized and optimally assigned to teaching assignments.
• Liaise with vendors for outsourced tasks, such as lecturer placement, issuance of contract, payroll processing, assessment marking fee, etc and support in providing necessary data and information where required.
• Managing and updating the pool of Associated Lecturers.
• Daily checking of assigned classes to ensure class starts as per scheduled.
• Liaise with University partners on scheduling related matters: students’ pathway, teaching load etc for assigned programmes.
• Provide accurate information and schedule promptly and updates to relevant stakeholders as and when necessary.

Resource Planning & Data Management

• Plan and manage resources (e.g. room, lecturers) using Syllabus Plus to ensure smooth delivery of programmes.
• Input, maintain and update information and data to student management system and / or other applicable applications.
• Ensure all assigned teaching staff and modules are registered with CPE.
• Liaise with the Programme Management team for customized student’s pathway, tutorial groupings, assessments, etc for the assigned programmes.

Exams

• Work with Exam Team to plan examination schedules for assigned programmes.
• Liaise with Exam Centre for main and re-exams.

Others

• Support in providing data during budgeting exercise.
• Support in conducting orientation to newly appointed associate lecturer.
• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Diploma / Degree holder in any discipline with 1-3 years of experience
• Assist in events and orientation 2-4 times per year
• Good team working skills and a flexible approach to delivering team results.
• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.
• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
• Good understanding of higher education qualifications in Singapore and Internationally.
• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. Knowledge and experience in using resource optimization tools will be advantageous.
• Prior experience in Private / Education Industry preferred

Responsibilities

Vulnerability Management Specialist is an individual role within the Data Security Services team and will be responsible for owning the Vulnerability Management. The individual is supported by platform teams for remediation actions.

Person will be responsible for following (but not limited to) responsibilities in day-to-day work:

• Person will be responsible preparing the Vulnerability Management Plan and the executes plan through all the phases of Vulnerability Management Lifecycle.
• Ensures that the Vulnerability scans are scheduled, configured in tool and are executed as per the schedule. Any failure of scans is to be investigated and schedule to re-run;
• Conducts periodical discovery of IT Assets and ensures that identified assets are highlighted to CMDB owner for appropriate Asset tagging and also onboards the new asset in Vulnerability Management tool;
• Assess the identified vulnerabilities and study & understand the risk profile, impact as per environmental context;
• Participate and coordinate the discussions with Infrastructure and Application teams and advise them the relevance of vulnerability and help them understand the impact;

Qualifications and Profile

• 8 -10 years of IT experience with 4-7 years of IT Security experience and 4+ years of experience in managing Vulnerability Management process for an enterprise.
• Professional Certifications (highly preferred)

-Certified Information Systems Security Professional (CISSP)

- GIAC Enterprise Vulnerability Assessor (GEVA), or any other Vulnerability Management Certification

- CREST certification

• Working & hands-on experience in managing Vulnerability Management process;
• Strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, networks, database, and application servers.
• Ability to assess vulnerabilities and prioritize remediation planning;
• Experience in working collaboratively with cross-functional/transverse IT teams in Production setup (Operations) mode;
• Ability to apply Risk based approach while working on assigned responsibilities;
• Must have working experience in administrating and operating Tenable (Nessus) Security Center vulnerability management tool for a Large enterprise level environment;
• Good understanding of Reporting needs at various levels of organization and ability to design, create and present the same;
• Hands-on experience of creating reports using various tools such as Excel, PowerPoint, Word in graphical formats, trending;
• Experience in working with any BI tools like Power BI etc. to prepare the dashboard;

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Responsibilities:

• Identify and assess potential candidates

• Conduct interview and manage selection procedures

• Design job descriptions and interview questions

• Organize and attend recruitment events

• Lead discussions in quarterly and annual hiring needs by department

• Foster long-term relationships with past applicants and potential candidates

• Involve actively in Human Resource activities with regards to Hiring and Managing of potential candidates

Requirements:

• Degree in any Discipline

• Candidates with strong track record in sports or co-curricular activities will have an added advantage

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

[