Timing/Shifts: Mon - Fri (Part-time: 12.30pm to 4.30pm) or (Part-time: 5.30pm to 9.30pm) Able to choose 1 time slot and will be fixed permanently

Location: City Hall

Salary: $1,100 (Afternoon Shift) / $1,600 (Evening Shift) - Fixed Salary for different shifts

RESPONSIBILITIES

The Research Interviewer is responsible for collecting data by conducting structured surveys over the telephone and entering the responses into computer systems. No marketing or selling is involved. The part-time research interviewers will be required to work on a four-hours shift Between 12.30pm to 4.30pm or 5.30pm to 9.30pm Monday to Friday.

REQUIREMENTS

• Minimum GCE ‘O’ levels
• Prior call center or telephone interviewing experience preferred
• Proficiency with computers and software
• Comfortable in managing repetitive task

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

We are looking for a Contract / Contract - Long Term Call Centre Assistant to outsource to our healthcare clients.

• Answering incoming and outgoing calls
• Conducting appointment bookings via phone calls, faxes and emails
• Rescheduling and management of appointments
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back service to callers
• Performing other related duties as assigned or requested

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

• Responsible for the effective and efficient management of Pearl Liaison Centre’s call centre and customer service areas
• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
• Monitor complaints/feedback and guides the team in resolutions
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
• Build a strong and competent team that can deliver high service standards
• Promote a working environment that supports work satisfaction
• Develop and groom staff

Requirements

• Min Degree in any field
• Min of 3-5 years of experience in a Call Centre setting
• Relevant healthcare experience will be an advantage
• Excellent communication skills is a must
• Good management skills of team

Interested candidates please send a copy of your resume to [email protected]

Lynn Ho
R23114223

Recruiter's Ref Code: #HHO

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system.

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.

• Provides assistance and guidance to junior colleagues.

• Perform other duties as assigned

Skills/Requirement:

• Minimum 1 year of call center experience

• Having good communication skills (speaking and writing)

• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in · · • Contact Centre via phone, email, online and digital platform.

• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

**********************************

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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English Language Teacher

We are a new start-up Tuition Center is looking for a English Language Teacher. We are located at Parkway Centre, next to Parkway Parade Mall.

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: 5 days per week (Off on weekdays)
• Working Time: Wednesday to Sunday/According to schedule
• Salary: $3000-$4500 (full time) + Allowance

Job Highlights

• 5 days work per week and off on Public Holiday
• Flexible Working Hours
• Full Time and Career Growth Opportunity

Job Description

• Conduct relevant English Language classes.
• Plan and develop the schedule of work.
• Prepare teaching lesson and teaching material according to MOE standard.
• Tactical design of related worksheets/ provide consultation to students regularly.
• Design and develop formative and summarize assessment reports
• Grade student's work and compile student's results. Evaluate to seek improvement.
• Monitor and report student's performance and progress
• Prepare for unit assemblies and one unit exhibition per year
• Organize and carry out school curricular and extracurricular activities as assigned

Requirements:

• Relevant working experience in the related field is required for this position.
• Experience in Teaching atleast Primary or Secondary on the respective subjects.
• Immediate starter is preferred.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Responsibilities:

• Review, plan, manage and improve cost effective preventive/predictive maintenance programs for facilities system, ensuring good system reliability and optimum efficiency
• Support to develop AOP and manage expenses according to AOP
• Respond to feedback/issues and perform troubleshooting to restore/ resume the operation back to normal
• Perform root cause analysis and implement action plans to prevent recurrence
• Review and evaluate system capacity and performance to recommend/ implement continuous improvement plans
• Perform analysis of utilities consumption for early detection of anomalies and collaborate with Sustainability Team/Operation for Sustainability Initiatives/Projects to reduce the consumption
• Review, maintain and update procedures/specification in Global Documentation Management System
• Maintain proper records of maintenance, drawings, plant histories, and other auditable documentations
• Review and manage inventories of appropriate spares, consumables, and other resources necessary for the day-to-day operation
• Support planning, design, and management of expansion/ upgrading/ improvement projects
• Support audits (i.e. ISO, IATF, RBA, VDA, EAL6, Customers, etc) and ensure its compliance
• Ensure compliance of authorities’ requirements, legislations, codes of practice, etc
• Provide guidance to duty staffs and knowledge sharing with fellow colleagues to continue strengthen the operation

Requirement:

• Degree in Engineering or related field
• Preferable 3 years of relevant working experience in manufacturing industry
• ACMV, DI Water, CDA, Vacuum, WWTP, Electrical System experience would be an advantage
• Computer skills in MS Office i.e. Word, Excel and PowerPoint
• Certified Singapore Certified Energy Manager (SCEM) will be an added advantage
• Team player and able to work well in a team setting to achieve goals

We are looking out speak with Data Center Operators:

Responsibilities:

• Perform inbound and outbound delivery tasks for Installation or RAM of inventories.
• Server and Network Equipment unpacking, installation, basic troubleshooting (Network MUX, Switches Routers, Servers & Storage, PDUs, NICs, etc.)
• Network and Servers installation & maintenance (rack & stack, cabling, parts replacement, etc.)
• Inventory of network, server equipment, fiber optic, data cables (copper and fiber) - Asset Management and Data Collection. Capture critical device information such as asset tag, serial numbers, MAC addresses and related information.
• Plan to ensure proper cable management and power redundancy practices are in use
• Self-perform basic server troubleshooting such as power and link light verification
• Interface with customers, clients, and technical staff as needed
• Physically assist in moving and racking equipment as directed
• Maintain a clean and safe work environment
• Execute installations in accordance to rack layout elevation diagrams and patching records
• Ensure given tasks are completed in a timely manner through independent planning,prioritization and time management
• Any other task given by Project Manager/Project Engineer

Requirements

• Experience within a data center environment and basic tasks such as rack & stack, patching, hardware install, 2 post vs 4 post racks, U-counts etc.
• Familiar with network cabling such as types of fiber and copper. (SMF, MMF, MPO, MTP, CAT6A,)
• Familiar with basic server hardware and components (CPU, memory, storage, NICs, etc.)
• Basic understanding of datacenter air flow, heat management, and power redundancy practices
• Able to use basic hand tools. Drills and screwdriver
• Able to use server lift would be advantageous
• Regularly lift equipment weighing up to 20kg or more.
• Detail oriented and organized
• Excellent documentation skill

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA Licence No: 16S8086 | EA Registration No. R1988468

We regret to inform you that only shortlisted candidates will be notified /contacted.

Job Responsibilities:

· Making phone calls to obtain missing information from clients/new clients

· Handling of inbound calls

· Attending to customer enquiries in regards to ongoing project

· Adhoc tasks and projects as assigned

Job Requirements

· Minimum Diploma in a related discipline

· Minimum 1 year of call center experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to [email protected]

Attention to Joseph Koh Wei Jie (R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

- 1-2 years contract (renewable based on performance and headcount needs)

- Working hours:

a) 8.30am to 6.00pm (Monday to Friday) OR

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

- Up to $2300 + PB

- Ang Mo Kio

Job Description:

1. Outbound Call Associate
   • Proactive contact and engage customers to gather critical information through survey, telemarketing activities
   • Meet and achieve the individual and company’s key performance indicators
   • Acquire a strong knowledge of the products and services, culture and processes
   • Provide quality customer service and prompt follow-up to customers over the phone and/or email
   • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
   • Resolve customer queries efficiently and escalate issues promptly
   • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
   • Other duties as assigned by Team Lead and/or Branch Head
2. Front Desk Floater – Customer Service Associate
   • Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.
   • Proactive manage all front desk duties over the counter, phone and email
   • Identify, profile and tier customers to the types of services that are relevant to their needs
   • Ensure smooth customer transactions at all times and provide quality customer services
   • Perform administrative duties, manage appointments and register customers
   • Prepare room logistics and necessary materials
   • Other duties as assigned by Team Lead and/or Branch Head​

Period:

• 1-2 years contract (renewable based on performance and headcount needs)

Working Hours:

a) 8.30am to 6.00pm (Monday to Friday) OR
b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Salary:

• $2300 + PB

Location:

• Ang Mo Kio

Job Requirement:

• Candidate with prior experience in outbound call preferred
• Candidate with prior experience in front desk management preferred
• Basic Computer knowledge (Microsoft Excel and Word)
• Have a pleasant disposition with a positive attitude
• Excellent in customer service delivery
• Organised, self-motivated, and result-oriented individual
• Demonstrate a sense of urgency and work well under pressure as an individual and in a team
• Good verbal & written communication and interpersonal skills
• GCE ‘O’ levels and above

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + AWS + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Shift Role with shift allowance

Banking industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

Job Requirements:

• Diploma/Degree in IT or equivalent
• Must have minimum 1 year of call center experience
• Must know how to handle incoming contacts (via Calls, Emails, digital platforms, Call-Back Requests).
• Must have an ability to multi task and take on Customer Administration functions as well as CSO Frontline role.
• Excellent written and verbal communications skills

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

1. Possess good knowledge of data centre operation tasks and duties.

2. Liaise with DC/Building landlord to ensure optimal operation of electricity, HVAC and monitoring environments within Mission Critical IT facilities in Data Centre and remote buildings.

3. Strong ability to support activities in data centre and computer rooms

4. Ensure data centre physical security procedures are followed strictly.

5. Prompt escalation of incidents following the standard incident response procedure & track till closure

6. To generate reports to management

Requirements

1. Minimum 5 years Data Centre facility experience preferable in a team.

2. Experience working in a high-pressured environment with 24x7 on-call responsibilities

3. Strong understanding of incident, problem and change management procedures based on ITIL best practices

4. Experienced in supporting Data Centre vendors, out-sourcing vendors.

5. Ability to multi-task and proficient in Microsoft Office applications; Excel & PowerPoint

6. Good written and verbal communication skills

7. Highly motivated and self-driven

8. An analytical and inquiring mind to derive innovative solutions.

9. Ability to work independently and in a team

10. Must have experience working in data centre operations in financial institutions.

11. Familiarity with equipment requirements in Data Centre such as storage, servers and networking equipment such as routers, switches is a plus.

12. Familiar with Structured Cabling system and its related components.

Outbound Call Agent (Call Centre)

• Salary: $2,000 - $2,800
• Working hours: Mon - Fri (9AM - 6PM)
• Location: Bukit Merah

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experience

WhatsApp or Email me your latest resume for Immediate Interview Arrangement.

Whatsapp: +65 80231200

✉ [email protected]

Daniel Wong Reg No: R2095781

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Outbound Call Agent (Call Centre) - Bukit Merah / Mon-Fri [3770]

• Salary: $2000 - $2800
• Working hours: Mon - Fri (9AM - 6PM)
• Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Major Responsibilities

• Ensure site operations, including incident management and escalation in accordance with approved Client/JLL procedures.
• Undertake and supervise planned and reactive activities utilizing the CMMS platform.
• To check on site repair and maintenance carried out by subcontractors to ensure work completion.
• Ensure the implementation of safe systems on site activities.
• Undertake regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures.
• Provide training to engineering maintenance partners on equipment operational procedures, including emergency procedures and requirements.
• Maintain the site asset database, provide updates in accordance with CMMS requirements.
• Prepare and provide input to the site’s monthly reporting for client.
• Ensure compliance with statutory regulations on fire, health and safety standards.
• Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Participate in site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
• To perform additional tasks as required by the Shift Lead.

Ideal Experience

• Nitec, Higher Nitec or Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
• 2 - 3 years of relevant experience in engineering or constructions services.
• 1 – 2 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Critical environment experience within similar sized site or operation.
• Experienced with continuous improvement initiatives and preparation of reports.

Job Details:

Salary: $3,000 (Included transport allowance)

Work duration: Contract till 31st Dec 2024 (Renewable depending on performance and project needs)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay / Novena MRT (work in office & on the field)

Job Summary:

Collection Methods:

• Via inbound and outbound call activity
• Via field visits out to households and members of public

Data submission:

• The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
• The incumbent must also submit the survey data collection details into the system and submit the completed survey
• During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Requirements:

• Prior working experience in Sales support / Customer insights / Customer relations departments / Banking & Finance call centers, would be advantageous
• Must be competent in MS Excel.

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/3715

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

The Call Centre & Reservation Executive handles all calls, inquiries and reservation bookings. He/she will also handle inquiries and booking via email. When handling a call or replying an email, the Call Centre Executive will demonstrate efficiency, be proactice and maximise room revenue while achieving high level of guest satisfaction.

Primary Responsibilities

Reservations and Call Centre Duties and Responsibilities

· Has knowledge of reservation and call centre procedures

· Ensures compliance of policies and procedures

· Ensures all emails are handled immediate without any backlog

· Handles all reservations and call enquiries

· Ensures proper recording all the bookings in system and correspondence file

· Knowledgeable about hotel and guest room facilities/services

· Maintain high standard of service at every guest interaction

· Observes and ensures telephone etiquette are maintained at all times

· Performs other duties as assigned

Other Responsibilities

· Be aware of the hotel fire & life safety/emergency procedures.

· Attend all briefings, meetings and trainings as assigned by management.

· Maintain a high standard of personal appearance and hygiene at all times.

Job Responsibilities:

• Review and assess escalations (SQMS/SOS) from VEMF/Inbound Department to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each escalation prior to escalating out to BU/SU and ensure quality of escalation is maintained.
• Liaise with other Business Units (BU) / Stake Holders (SH) to acknowledge, follow-up on actions/feedback requested by customers through various Contact Centre touchpoints and contact customers to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.
• Monitor BU/SH’s adherence to rules, regulations and procedures and escalate to respective senior management (when required).
• Handle complaints and ensure all callbacks to address customers’ issues are completed within the timeline promised to or requested by customer.
• Work with BU/SH or within Contact Centre to identify, recommend and support the implementation of various initiatives for the improvement of contact centre processes.

Job requirement:

• Minimum 2 years of experience as a universally trained Officer/manager in UOB Contact Centre.
• Good knowledge in banking/cards process, products and systems.
• Good written and spoken communication skills in English, with the ability to influence and persuade BU/SH and customers.
• Possess excellent telephone, strong interpersonal skills, resourceful and able to work independently and also as a team.
• A strong customer service mindset with good communication and problem solving skills to represent the Bank to customers and general public.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
• Have a good problem solving mindset when handling complaints
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.