MasterCard Officer (Call Center / Telemarketing)

• 12 months contract
• Working location: East

The Client

• MNC Bank

The Opportunity

• Promote MasterCard to existing customers of various consumer segment by cross-selling the value propositions of the credit cards
• Engage & build good relationship with customers & deliver good client experience
• Good follow-up skills and ensure customers’ applications and documentations are completed for processing timely
• Require to meet performance standards, business goals and targets
• Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities

Your Background

• Minimum GCE 'N' Level qualifications
• Confident, meticulous, possess good interpersonal and follow-up skills
• Good communication & customer service skills
• Sales-oriented and a self-motivated candidate to excel in targets and goals
• A team player and ability to multi-task & thrive in a fast-paced work environment
• Computer literate, proficient with use of MS Office & Outlook
• Training will be provided

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts (3 on + 3 off)
• Salary Package: Basic Salary + Shift Allowance ($300) + AWS + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We are looking for a Contract - Long Term Call Centre Associate to outsource to our healthcare clients.

• Answering incoming and outgoing calls
• Book appointments via phone calls, faxes and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back service to callers

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Job Responsibilities

• Guide and provide ongoing coaching to Team Leaders and Agents, fostering their professional development.
• Oversee the daily operations of the contact centre, including efficient resource allocation to ensure consistent achievement of KPIs.
• Collaborate with HR to streamline recruitment processes, ensuring swift and high-quality staff acquisition.
• Cultivate a positive and dynamic work environment to nurture an engaged and motivated workforce, utilizing methods such as daily huddles, team-building exercises, and monthly coaching sessions.
• Conduct regular performance evaluations to identify training needs and areas for improvement among staff.
• Take ownership of and promptly resolve any urgent or critical issues escalated by clients or the team.
• Collaborate closely with clients to support investigations and facilitate service recovery processes.

Job Requirements

• Hold a recognized Degree and possess 3-5 years of managerial experience in the contact centre industry.

HOW TO APPLY:

Interested applicants, please submit your updated resume in PDF/MS Word format to [email protected]

Please state your availability, current & expected salaries for processing purpose.

All applications will be treated in the strictest confidence.

We regret that only shortlisted candidates will be notified.

Brandon Lim | EA Registration No: R21102894

Job Description, Roles, and Responsibilities (ELV Integration Lead Engineer):

As the ELV Integration Lead Engineer, you will be responsible for overseeing the integration of Extra-Low Voltage systems, including Building Management Systems (BMS), Energy Performance Monitoring Systems (EPMS), and structured cabling systems. Your role will involve planning, executing, and managing integration projects to ensure seamless operation and optimal performance of these systems. You will work closely with cross-functional teams, vendors, and stakeholders to deliver integrated solutions that meet project requirements and objectives.

Key Responsibilities:

· System Integration Planning - Develop comprehensive integration plans for ELV systems, including BMS, EPMS, and structured cabling, outlining project scope, timelines, and resource requirements.

· Coordinate with project stakeholders to gather requirements and ensure alignment with project objectives.

· Technical Expertise - Possess in-depth knowledge of ELV systems, including BMS, EPMS, and structured cabling systems, along with their functionalities, protocols, and integration methodologies.

· Evaluate system requirements and design integration solutions that meet performance standards and regulatory requirements.

· Integration Implementation - Lead the execution of integration projects, overseeing the deployment of hardware, software, and networking components.

· Review and verify points list for accuracy against project Basis of Design, Sequence of Operations and Specifications.

· Collaborate with internal teams, external vendors, and contractors to ensure timely and successful implementation of integration solutions.

· Testing and Validation - Conduct thorough testing and validation of integrated systems to ensure functionality, performance, and reliability.

· Identify and troubleshoot integration issues, working closely with technical teams to implement corrective actions.

· Management - Serve as the primary point of contact for stakeholders, providing regular updates on integration progress, addressing concerns, and soliciting feedback.

· Collaborate and Resolve integration-related issues and ensure alignment with project goals.

· Documentation and Reporting - Maintain accurate documentation of integration processes, configurations, and system specifications.

· Generate regular reports summarizing integration activities, test results, and key findings for stakeholders and management review.

· Training and Support – Coordinate with vendors for training and support documentation and presentations to end-users and stakeholders on the operation and maintenance of all integrated ELV systems.

· Safety Compliance - Ensure compliance with all relevant electrical safety regulations, standards, and procedures.

QUALIFICATIONS & EXPERIENCE:

· Electrical Engineer, Controls Engineer, or related field or Tradesman (Certified)

· 5+ years of “Hands On” project experience in the field, not only office based experience.

· 5+ years of experience in designing, implementing, and managing ELV systems, with a focus on BMS, EPMX, Plant Manager PLCs, and structured cabling systems.

· Strong technical expertise in ELV systems, including knowledge of protocols (e.g., BACnet, Modbus), networking principles, and structured cabling standards (e.g., TIA/EIA).

· Proven management skills, with the ability to plan, execute, and monitor integration projects effectively.

· Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.

· Analytical mindset with the ability to assess system performance, identify issues, & implement solutions.

· Very good English language skills.

· Competent in the use of PC applications (Microsoft Office suit or equivalent).

Roles and Responsibilities

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.

• Provide information on services and sample collection requirements for onboarded clients.

• Arrange sample pick up at location as requested by clients.

• Provide information on when and how test results will be available.

• Assist customers with product or service-related questions, issues, and requests.

• Coordinate and ensure new client are created accurately.

• Assist delivery of laboratory results as needed by company or clients.

• Communicate delivery of results to healthcare providers following lab protocols and privacy regulations.

• Accurately update and maintain patient and client information in the healthcare company's database.

• General Administrative tasks relating to Client Service.

• Follow-up and/or notify clients of any rectification and rejection as required by the company.

• Clarify and notify clients of any matters as required by the company.

• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution. Escalate complex issues to appropriate departments or management as necessary.

• Communicate and coordinate with all internal departments to ensure efficient flow of service and information.

• Respond promptly and professionally to customer inquiries via phone, email, or chat.

• Stay informed about the various diagnostic tests and services offered. Provide accurate and detailed information about our products or services.

• Understand client's needs and provide quick, accurate and satisfactory answers to their queries and concerns.

• Contribute to a positive customer experience and build lasting customer relationships. Proactively seek feedback to make improvements.

• Ensure adherence to company guidelines, healthcare regulations and service standards and requirements.

• Safeguard patient confidentiality and privacy (PDPA).

• Handle ad hoc duties as required.

Requirements:

• Min Nitec in any discipline

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

• You will assist the Manager, Visitor Experience Services and Director of Hospitality, Environmental Services in achieving the department and Hospital’s strategic goals and objectives.
• You will lead a team of Service Ambassadors in delivering excellent customer service standards, engaging visitors and providing them with an exceptional visitor experience.
• You will oversee the daily operational activities which include ward visitor registration, way finding services and VIP guest receiving.
• You will also manage the team in the areas of training, scheduling and service evaluating to ensure efficient operations and optimum service level delivery.
• You will also work in close collaboration with hospital’s stakeholders to drive department’s and divisional level initiatives and projects, lead and implement improvement projects in line with Hospital’s overall strategic direction.
• You should be an independent and self-driven individual with a passion for healthcare, and is keen to take up evolving opportunities provided to develop your career in healthcare management.

Requirements:

• Degree in any discipline with at least 1-3 years of Hospitality / Customer Service / Healthcare experience (Candidates with more years of relevant experience will be considered for Senior Executive position)
• Strong written and oral communication skills
• Passionate about customer service
• Excellent time management and multi-tasking skills
• Ability to exercise initiative, manage pressure and work independently in a fast-paced environment
• This position requires to work on shifts, weekends and Public Holidays.
• Those with exposure to healthcare and practical knowledge / ownership of hospital operations, clinical operations units and project management have an added advantage.

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Executive

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

• Engagement of residents and community partners to address enquiries about population health and services and initiatives and link up with the appropriate team / service where appropriate;
• Proactively liaising with the teams and community partners to facilitate coordination of community based services for residents
• Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
• Assisting residents with community appointment related requests
• Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
• Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
• Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements :

• Min GCE N/O level / Nitec in any discipline / Diploma in any discipline
• Prior Call Centre Agent experience will be preferred

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• Properly record and file Global Policies and Procedures received for Asia Pacific Regions.
• Monitor Active Data Center Controls, maintaining the governance frameworks, policies, and procedures for data centre operations in alignment with the bank’s standards and regulatory requirements.
• Providing regular checks based on the Data Center controls set, ensuring compliance with the internal policies and regulatory requirements applicable to Data Center Operations.
• Maintain and manage the tracking system for monitoring active Data Center controls to ensure timely completion set by the Operations teams and Management.
• Creation of Process Evaluation tools for reporting, adherence to procedures and SLAs for equipment placement (ITSM), equipment disposal, and accuracy of the bank's equipment system of record (Nlyte)

Requirements:

• Bachelor’s degree in computer science, information technology, and/or engineering field
• Proven experience in working as a data center engineer in large skill enterprise.
• Good understanding of data center technologies as well as network and computing technologies
• Familiar with data center management tools and software
• Excellence problem solving, analytical skills and ability work effectively under pressure in highly regulated environment
• Strong communication and interpersonal skills, with the ability collaborate effectively with partner teams and vendors

Job Description

• Industry/ Organization Type: IT / Software
• Position Title: Data Center Engineer
• Working Location: Boon Lay
• Working Hours: 5 days, Mon – Fri (Morning Shift 6 AM – 2 PM / Afternoon Shift 2 PM – 10 PM)
• Salary Package: Basic Salary up to $5,000 + AWS + Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform periodic walk-through, validation of equipment status, amber lights check, etc.
• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures.
• Rack and stack semi-routine customer equipment tickets.
• Support datacenter standard operating cross-connect work order requests.
• Support standard operating testing and standard operating installations of customer assets.
• Support standard operating procedures of layer 1 cross-connect certification testing.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• Diploma / Degree in IT/Computer Science, or related field.
• Minimum 1 year of IT experience or equivalent.
• Prior working experience in a Data Center, Network or Server environment would be an added advantage.
• Must be comfortable with shift rotation.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66104 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it’s likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a Global MNC company in the Manufacturing industry. Due to their current expansion plan, they are looking for a Call Centre Officer to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East– easily accessible.

Responsibilities:

• Respond to customer or stakeholder's calls/walk in/email
• Initiate outbound calls to customer or contacts to follow up as necessary.
• Employ available resources to diagnose and resolve concerns or problems.

Requirements:

• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

• Do appointment scheduling and rescheduling
• Handle phone calls and enquiries
• Respond to email
• Provide administrative support as and when required
• Ad hoc duties as assigned

Job Requirement

• Minimum possess of Diploma in related field
• Good communication skills
• Able to perform shift duties
• Able to work in a team

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JobStudio Pte Ltd

EA License No: 10C4754

EA Personnel: Michelle Chai Hui Lu

EA Personnel Reg No: R1984808

Working Days/Hours (depend on assignment):

5-day work week shift work, required to work on weekends

8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Salary: Up $2700 + $100 Transport Allowance + AWS + VB + Incentives

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in Call Centre is highly preferred or Customer Service experience
• Mandarin speaking to handle Chinese speaking customers
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)